# Treatwell Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Treatwell the right Appointment Scheduling solution for you? Explore 284 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181827/Treatwell/reviews --- Treatwell 4.4 (284) [View alternatives](https://www.capterra.com/p/181827/Treatwell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Treatwell Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews AM Anna M Owner, web developer, designerDesign, Self-employedUsed the software for: More than 2 years. “It’s well know platform and can give you new customers, which can be crucial especially when you’re starting.“ July 14, 2025 JS Jennifer S NutritionistAlternative Medicine, Self-employedUsed the software for: 1-2 years. “Sometimes services get cancelled last minute by not being confirmed by the venue.“ April 18, 2025 cs carmen s Beauty SpecialistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “it would be great if the booking system could sync with our salon 1Q system so that we aren’t running 2 separate booking systems. or even an option to copy the calendar so it can be forwarded on to our receptionist when i’m not in the salon .“ May 11, 2023 OS Oksana S BeauticianConsumer Services, Self-employedUsed the software for: 1-2 years. “As a provider of the services we aren’t protected at all .“ June 4, 2025 AM Anna M Owner, web developer, designerDesign, Self-employedUsed the software for: More than 2 years. “With tv advertising it’s probably the most known booking system for beauty industry.“ July 14, 2025 cs carmen s Beauty SpecialistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Also it’s sometimes necessary to change an appointment time without this having an adverse effect on ratings as clients choose a time but it means i can’t fit somebody in before or after the treatment meaning it impacts how many bookings i can take. “ May 11, 2023 JS Jennifer S NutritionistAlternative Medicine, Self-employedUsed the software for: 1-2 years. “Would definitely use again and find there's great high value offers“ April 18, 2025 OS Oksana S BeauticianConsumer Services, Self-employedUsed the software for: 1-2 years. “We have no rights to choose the customers.“ June 4, 2025 ## Showing most helpful reviews Showing 1-25 of 284 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Belinda D. Freelance Brand Designer Design Used the software for: 2+ years ### "Treatwell helps me to book appointments without hassle. " June 26, 2023 5.0 Pros I love that I don't have to call to a salon anymore and that I have a clear overview of the appointment and can manage it. Cons The offering is not very high, it would be great if they can get more companies to use the tool, then it would become even easier to find the right salon. Review Source AM Anna M. Owner, web developer, designer Design Used the software for: 2+ years ### "Ok for the beginners but can be time consuming " July 14, 2025 4.0 It’s well know platform and can give you new customers, which can be crucial especially when you’re starting. They take rather big commissions on first booking but rebooking is more fair. But great at integrating with other calendars and can take a lot of extra time to deal with that issue (including double booking). Great when you’re starting and desperate to have new customers and you’re willing to pay a lot to get them. Pros Best thing about Treatwell is how well known it is. With tv advertising it’s probably the most known booking system for beauty industry. Some people search treatments through the app so it’s more than a booking system, it’s almost like a platform. Cons Not great at integration with other system, can cause a lot of extra work if you’re running a busy salon as lack of integration is causing unnecessary wait of time (dealing with double booking) Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Treatwell I am using both as one is for the customers that got used to using Treatwell but the ones that really don’t like this platform are booking through other systems. Review Source Response from Treatwell July 25, 2025 Hi Anna, thank you for taking the time to leave a review. I'm sorry to hear you experienced issues with the integration with other systems. We do offer a one-way sync with a variety of other calendars. This means that for example when you add a appointment in your Google calendar, it will sync to Connect. Unfortunately this doesn't work from Connect to Google, but this solution should avoid double bookings via Treatwell. Because the availability on the marketplace is based on your availability in Connect. If you want support in this, we're happy to help! It's true that there is commission on a first booking of a new customer. You can see this as a finder's fee. We of course want that customer to become a regular customer for your salon, and on repeat bookings there is no commission charged! OS Oksana S. Beautician Consumer Services Used the software for: 1-2 years ### "Not great experience " June 4, 2025 2.0 Not helpful at all Whenever you have issue with customers they don’t deal with it Don’t wanna deal with complaints As a provider not protected in any way Pros Unfortunately I can’t list pros as I can’t find any the longer I stay on treatwell . It is just an expensive calendar , just about it . Cons As a provider of the services we aren’t protected at all . Had two very bad experiences with the customers ( being rude and abusive ) asked treatwell to block them response was ‘nothing we can do about it! ‘ Charging new customers fee even for regular customers that booked in the past ! If they haven’t booked within certain period . High monthly fees. Plus over the roof commission. We have no rights to choose the customers. I had a customer who rescheduled 5 times within a month ! Loss and treatwell won’t do anything about it . Don’t wanna loose my reviews hence still there. Review Source Response from Treatwell June 10, 2025 Hi Oksana, Thank you for taking the time to leave your feedback. We’re sorry to hear that you are not satisfied with our partnership. We would love the opportunity to turn this around and make sure you have the best experience possible with us. We appreciate your feedback regarding clients and will pass this on to the team. Regarding the periods for commission, this is only charged when we connect new clients to your salon via our marketplace, with a 365 day rebooking window. Any repeat bookings made with you through us are completely free. We also do not charge for bookings made directly through your website, as well as through Facebook and Instagram booking buttons, even if they are a new client. We'd be happy to discuss the many ways we can help you receive more bookings and get repeat customers. Would you like to contact the service team via live chat? You can reach them on weekdays between 09:00 and 17:00. Regards, Team Treatwell SF Santiago F. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Grow your business with Treatwell " October 25, 2023 5.0 Been with them for over a year and can’t fault them. It’s there something to be resolved they are always attentive and willing to help. Great way to run your business remotely from anywhere, phone, laptop or tablet. Pros How they helped and support my business grow. The team are friendly and always on the other side of the phone to help you with any issues. Cons I love all of its features and how they are actively improving their system and bringing new things to it to make your salon management life easier Switched from [Shortcuts](https://www.capterra.com/p/13284/Shortcuts-Software/) I wanted a system that helped me grow and that was easy for my clients to navigate. I love how you can create last minute offers that not only reaches to your existing clients, but also to thousands of new customers. Review Source MG Mary G. Hairdresser Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service" October 13, 2023 4.0 I have been using it for a few years. Now but find it quite expensive. Other competitors are cheaper. The main thing stopping me moving is I have good reviews which I don’t want to lose. However this is under review as I am trying to keep cost down. Pros Great customer service and easy to use. Great feature with too rated Cons High commission AND high monthly fees. Other platforms such as Fresha are much cheaper. The only reason I have stayed so long is because of my reviews. Alternatives considered [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reason for choosing Treatwell When I first started with treatwell it was not as expensive and I had not heard about Fresha. Review Source MN Marinac N. Aesthetician Cosmetics Used the software for: Less than 6 months ### "Happy with the services " January 12, 2024 5.0 Pros Excellent customer services and very easy sistem to work Cons My experience with Treatwell is new . I"m happy with them Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) 3 monthes i could not get any new clients with the previous sistem Review Source JS Jennifer S. Nutritionist Alternative Medicine Used the software for: 1-2 years ### "Easy search tool for local services " April 18, 2025 4.0 Would definitely use again and find there's great high value offers Pros Offers grear services and value with highly competitive prices. Cons Sometimes services get cancelled last minute by not being confirmed by the venue. Review Source Response from Treatwell April 22, 2025 Hi Jennifer, Thanks so much for taking the time to leave us feedback. We're happy to hear that Treatwell is working well for you! Thanks again for getting in touch. Best wishes, Treatwell. VR Verified Reviewer Spa Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Tteatwell- work smarter not harder " April 27, 2019 5.0 At our spa, even though the company does marketing each professional is responsible to.build their own client buisnesses/ portfolio. Treatwell has really helped our professionals expend their clientel and most importantly it has helped everyone have a cleaner schedule. Pros Easy to use and as spaanager able to select what other employees can do. Love the notifications straight to our phones once someone has booked and reminder for individuals schedules. Has completely eliminated double bookings. Cons Does not require a deposit for booking, so people and cancel or no show with out penalty. Only recognizes a client if exact name is used.. would be nice to locate client by phone number ber / email. Review Source VC Vicki C. Beauty Therapist / business owner Cosmetics Used the software for: Less than 6 months ### "Easy and effortless" March 20, 2019 5.0 Treatwell connect has really helped me stay organised and has boosted the growth of the business. There is always a team member to help who is very knowledgable and friendly that can assist if you get stuck or need any advice. They have your best interest at heart, I think it's really great! Pros It's simple to use, very user friendly. It keeps all my appointments in one place and allows me to manage my week easily. It's boosted my business growth, I especially like the reminder texts and emails that are automatically sent out the day before the appointment, and I really like the widget that can be linked onto my facebook page, website and instagram profile. It's really helping my business take off and I've been telling everyone about it. Cons Cancellations can be difficult when client as paid in advance for treatment. Review Source CS Camila S. Customer Service Aviation & Aerospace Used the software for: 1-2 years ### "Treatwell is great" July 10, 2023 5.0 Pros I love being able to book in a beauty salon in a practical and easy way through Treatwell. I can book and pay with the services I need. Cons It has been a great software to save time and streamline all my care. I can see the available times and schedule them, Review Source DM Deborah M. Hairdressing Individual & Family Services Used the software for: 2+ years ### "Salon review " May 25, 2023 5.0 Excellent would recommend Pros Helpful in finding new customers . Repeat booking made easy Cons Can’t do special offers . Would be helpful from now and then to do special offers Review Source DC Dean C. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Business has grown 35%" February 12, 2019 5.0 Pros Cannot describe how amazing Treatwell is. in response to the many negative reviews below, you need to bear in mind that the availability of the salon is real time and when the availability is accurate there is never a problem. There is no such thing as inacurate or double bookings. When I receive a booking from a client I receive a push notification, 2 emails and a text all on my phone. Clearly there are many salons who do not keep accurate diaries therefore this is not treatwells fault but people feel the need to blame Treatwell. I would still have a business without Treatwell but I wouldn't be anywhere near as busy. The booking software is always accurate and there's no such thing as bookings not coming through to the salon. This is just salons failing to take responsibility for not being organised which Treatwell make clear when you join. I absolutely love Treatwell and I am proud to be part of this company. As a Treatwell partner, if you keep everything accurate there will never be problems with bookings. Very highly recommended Cons Love to have the ability to add pictures of work to client records. Review Source Response from Treatwell February 26, 2019 Hey Dean, Thank you so much for taking the time to leave us a lovely review. We are so glad to hear that you are enjoying using our software. We are delighted to have you as a partner. Best, Treatwell RA Roya A. Aesthetion Consumer Services Used the software for: 2+ years ### "Excellent " January 27, 2024 5.0 Amazing , very good customer service really happy Pros Everything I am happy with all service they provide Cons Updating for recent products , they are helpful Review Source TG Tatiana G. Beauty ther Cosmetics Used the software for: 1-2 years ### "The best " November 2, 2023 5.0 It’s my second company, and always perfect Pros I love everything it’s easy to use and convenient Cons Nothing, it’s very good for my small business Review Source NS Neelam S. Proprietors Cosmetics Used the software for: 1-2 years ### "Good job from treatwell." January 27, 2024 5.0 Pros Booking organising. Customers satisfaction. Cons All.good .very professionally dealing with client. Review Source KZ Kamran Z. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "I love Treatwell " February 16, 2023 5.0 I love Treatwell. Been using them for years and wouldn’t go anywhere else Pros The software really helps me run my business efficiently Cons Nothing. This software is amazing. I love it Review Source JK Justina K. Massagist Health, Wellness and Fitness Used the software for: 6-12 months ### "Treatwell Review" May 29, 2023 3.0 Pros Calendar easy to use. Cons Appointmens to the custumers didint go ! My some of clients didint recieved the reminders Review Source AO Anna O. Owner/Aesthetic Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great App " February 22, 2019 5.0 Treatwell helps to fill in the gaps in your booking calendar and brings many, new loyal clients, which I am very grateful for. It also ranks high on engine search, so your salon will be visible to potential clients. It's a win-win! Thanks Treatwell. Pros The software is easy to use and there are many features that help on how to communicate with Treatwell team, which has fast a response whenever you need help. Cons I do not like the fact, that your earned money come fortnight which prevents steady cash flow. Review Source SK Stefanie K. reviewer Investment Management Used the software for: 2+ years ### "The best platform to book my beauty appointments" January 1, 2023 4.0 I prefer booking online and choosing my treatment as well as the hairdresser so it’s always nice to do it with a few clicks. Pros I really love to book my hair and lash appointments online and to choose my treatment in advance so I can go to the Salon and everything is prepared for me. Cons I would love an option that makes it easy to reschedule my appointments because it’s more user friendly. Review Source WS Warangkana S. Massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy to use " March 3, 2019 5.0 \- easy to use. - Better to let the users organise gaps time between each treatment individual as well (cleaning room time). Because when someone book for 2 treatments, we always loose our time for this gap with nothing. - I cancel treatwell widget software because the staff gave me different information quite often. Someone say “yes” someone say “no” in the same question. This is very confusing me. - My friends told me that they didn’t see my business on treatwell market. Then I try to search from my husband’s mobile and I didn’t see as well. But it show on my mobile ? Pros This software is very easy to use!! (Only widget that I need their team to help) Cons \- when someone book 2 treatments continues, I can’t delete or reduce cleaning time between each treatment. And it made loose a chance for more appointment. Review Source SB Suman B. Beauty salon owner Retail Used the software for: 2+ years ### "very easy to use but have very high fees for new clients " February 21, 2019 3.0 Treatwell is a good platform for gaining new clients however their customer service is quite poor and their fees are very high Pros Very easy to use and understand. The dash board is very easy to use and has great features Cons I find creating the treatment menu difficult and time consuming Review Source Response from Treatwell March 1, 2019 Hi Suman, Thank you so much for taking the time to leave a review. We are so pleased to hear that you find Treatwell Connect easy to use. We are sorry to hear that you find the treatment menu difficult to create, if you reach out to your Account Manager, they will be more than happy to walk you through this. Best, Treatwell GD Gwen D. KTF Health, Wellness and Fitness Used the software for: 2+ years ### "Treatwell saves time in appointment scheduling" March 19, 2023 4.0 Overall, treatwell is a time saver and makes it easy to schedule appointments without waiting on the phone Pros Treatwell makes it easy for people to make appointments online and avoids time spent on phone lines which saves time overall Cons It's a shame that Treatwell doesn't have as many high-end clients anymore - seems a lot of businesses have developed their own online appointment systems Review Source LC Laura C. Salon owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Would recommend " February 21, 2019 5.0 I use this as my go to diary. It works wwell for me and my salon. Pros Ease of use Sends customer reminders via text Cons Difficult for customers to pay via treatwell if already booked via pay at salon. I wish it had a pay at salon option where they can pay via card Review Source Response from Treatwell March 1, 2019 Hi Laura, Thanks so much for taking the time to leave us a review. We are so pleased to hear that you find Treatwell Connect easy to use and like our customer reminders. Good news, we do have a pay at salon option where customers can pay via card. Take a look here for more details https://www.treatwell.co.uk/business-info/sumup/. If you are interested, speak to your Account Manager, they will be more than happy to help get your salon set up. Best, Treatwell SM Sally M. Owner & Hairstylist Health, Wellness and Fitness Used the software for: 1-2 years ### "Hair appointments " February 21, 2019 3.0 It’s good for filling in your empty appointment spaces Pros It’s easy to use as an appointment book. Cons It’s difficult to add any changes that need to be updated. Review Source Response from Treatwell March 1, 2019 Hi Sally, Thank you for taking the time to leave a review. We are pleased that you find Treatwell easy to use. In terms of adding changes to your calendar, if you get into contact with your Account Manager they will be more than happy to give you a demonstration of how to make changes. I hope that helps. Best, Treatwell LM Louise M. Salon owner Health, Wellness and Fitness Used the software for: 2+ years ### "Amazing " February 21, 2019 5.0 Pros I have been with treatwell since the very beginning when it was wahanda and then treatwell I can only say what a great efficient company to put my business on Cons Nothing it’s all great I can work the software with confidence Review Source Response from Treatwell February 26, 2019 Hi Louise, Thanks so much for taking the time to leave us a review. We are so pleased that you are enjoying using the software and that you have been a partner with us for so long. Thank you for being a great Treatwell partner. Best, Treatwell Similar Products Featured