# Guardhouse Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guardhouse the right Workforce Management solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181579/Guardhouse/reviews --- Guardhouse 4.9 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Guardhouse Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews LR Lee R Managing directorSecurity and Investigations, 51 - 200 employeesUsed the software for: More than 2 years. “The customer support has been a breath of fresh air, after using other companies who were non existent when it came to afetr sales support.“ November 20, 2025 MD Marika D Operations ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “Their professionalism and customer care are second to none.“ November 14, 2025 JB Jo B General ManagerSecurity and Investigations, 51 - 200 employeesUsed the software for: More than 2 years. “The system is easy to use, reliable, and makes scheduling and communication much smoother for our team.“ November 21, 2025 MD Marika D Operations ManagerSecurity and Investigations, 2 - 10 employeesUsed the software for: 1-2 years. “Guardhouse has been an absolute game-changer for our security operations.“ November 14, 2025 DM Domenic M Compliance managerSecurity and Investigations, 51 - 200 employeesUsed the software for: Less than 6 months. “Very easy to use for guards to clock on and off and have the timesheets all there“ July 9, 2024 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Compliance Manager Security and Investigations Used the software for: 1-2 years ### "Highly Recommend" September 24, 2021 5.0 I enjoy using Guardhouse and working with the GH Team. Pros Given my role using Guardhouse, I particularly like the reports on offer and the skill matching feature, it ensures compliance across all our sites. The support from the GH team is also wonderful, they accept feedback and turn around time of any requests/questions is fast and helpful. Cons As with most applications these days, it is online, so if there is internet issues, it can be hard to access, but that is in no way a fault of Guardhouse. Review Source LR Lee R. Managing director Security and Investigations Used the software for: 2+ years ### "Industry focused system, with amazing customer service" November 20, 2025 5.0 I have used other systems that have had several similar features to the guardhouse system but this system has been developed with our industry in mind which gives it the advantage on other systems that are designed as a one size fits all industries. The personal touch has been amazing from day one the support has been second to none with the whole team making themselves available for full training or a chat when needed to resole minor issues. I have no intention of moving anywhere else as I do not belive there is such a security focused and customer friendly applicatin on the market. Pros The customer support has been a breath of fresh air, after using other companies who were non existent when it came to afetr sales support. Cons The only Con for us is the system sometimes can be glitchy and have bugs but Guardhouse have a great feedback board where issues can be raised are explored by the developers to fix the issues. Alternatives considered [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Reason for choosing Guardhouse expensive and not complety designed for both guarding and events Switched from [Parim](https://www.capterra.com/p/135487/PARiM-Software/) expensive and not fit for purpose as the parim system was not specifically designed for security companies Review Source KW Kym W. Management Security and Investigations Used the software for: 1-2 years ### "Problem fixing an issue." October 24, 2024 4.0 Very pleased with how they kept me in the loop. Pros Quick results & they kept me updated on the progress. Cons There is nothing to complain about I was looked after all the way. Review Source MD Marika D. Operations Manager Security and Investigations Used the software for: 1-2 years ### "Game Changer" November 14, 2025 5.0 They are consistently responsive, knowledgeable and genuinely committed to helping us get the most out of the system. Whether it's assisting with setup, troubleshooting or helping us optimise systems their team always goes above and beyond. Their professionalism and customer care are second to none. Pros Guardhouse has been an absolute game-changer for our security operations. The platform is incredibly efficient and user-friendly. From scheduling and roster management to compliance, reporting, and communication, Guardhouse delivers a seamless experience that has significantly improved the way we manage our teams and sites. Cons There is very little to comment on in terms of negatives, as my experience with Guardhouse has been consistently smooth and straightforward. Switched from [Parim](https://www.capterra.com/p/135487/PARiM-Software/) Due to how expensive our other product was costing us Review Source MM Micheala M. Finance-HR Manager Security and Investigations Used the software for: 2+ years ### "A Game-Changer for Our Operations" November 14, 2025 5.0 Overall, Guardhouse has been a reliable and effective platform that has greatly improved the way we manage our operations. Pros We’ve been using Guardhouse since the end of 2023, and it has significantly streamlined our processes. The system lets us manage scheduling, paysheets and staff and client documents all in one place, while the dashboard provides a clear view of where our staff are on any given day. The team are excellent — always ready to answer questions and help us make the most of the system. Cons Some areas aren’t as customisable as we’d like, though the core functions work really well. Being able to send out contracts/documents directly to staff for signature would definitely be on our wish list. Switched from [uAttend](https://www.capterra.com/p/126444/uAttend/) The scheduling part of the system was too complicated and time consuming. Review Source BA Belinda A. Administration Officer Security and Investigations Used the software for: 1-2 years ### "Great System and works well with the Security Industry" November 16, 2021 5.0 Generally really good, we have our first and main contact on speed dial and he is always happy to help and answer any queries. Pros Integration into our business was smooth, we had and still have ongoing support from the team who are happy and capable to assist with any issues or changes we desire. The system is easy to use and allows us to manage the team effectively from within. Cons Personally I would like to view the rosters over a two week period rather than week view only. If I was able to ask for one thing it would be a two week view. Switched from [Tanda](https://www.capterra.com/p/143817/Tanda/) Tanda was rubbish and didnt perform to our expectations Review Source MR Michelle R. Office Administration Management Security and Investigations Used the software for: 1-2 years ### "Review about Guard House " September 14, 2023 5.0 Its Great , and saves me time Pros Rosters features you can upload rosters weeks in advance Cons The thing that is annoying is that i cant change someone Email address Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Guardhouse yes we did as Guard house does everything we need it to do Review Source MB Mathew B. CEO Security and Investigations Used the software for: 1-2 years ### "Guardhouse, a breath or fresh air" September 21, 2021 5.0 Real-time compliance management coupled with GPS location based timesheets solve numerous problems before they occur. Pros Guardhouse brings workforce management and operational compliance together in a synergy that delivers operational efficiency across your enterprise. Cons There is very little not to like about this system. Switched from [EmpLive](https://www.capterra.com/p/152804/EmpLive/) Functionality, flexibility, industry understanding. Review Source JB Jo B. General Manager Security and Investigations Used the software for: 2+ years ### "Amazing platform!" November 21, 2025 5.0 Overall, Guardhouse has been a great tool for improving our efficiency and giving us better oversight across the business. I would 100% recommend. Pros The system is easy to use, reliable, and makes scheduling and communication much smoother for our team. The Guardhouse team are 100out of 10, always going above and beyond! Most importantly, for our customers, it gives them a clean, professional platform where they can see all the important information that they need. Cons Only a few features took time to get used to, but nothing that affected day to day operations and can't wait to see new features in the new year! Over the years we have been using Guardhouse, there have been some bugs (which you would expect to see) but the team are on it straight away and get these fixed. Review Source IW Irvine W. Senior Contract Manager Security and Investigations Used the software for: 1-2 years ### "Guardhouse Review" November 13, 2025 5.0 I have been using Guardhouse for 3 years and have always found using the system easy and built for purpose, Pros The system is very easy to use and updates are explained by the very experienced customer success managers staff Cons The larger sites too a while to load but this has been addressed and is no longer an issue. The development team are always open to feedback. Review Source JG Joanna G. Operations and Compliance Security and Investigations Used the software for: 1-2 years ### "Essential and Efficient: Guardhouse Transforms Our Operations" October 29, 2024 5.0 Guardhouse has been a valuable tool for our team, transforming our scheduling, reporting, and payroll processes. The platform's real-time reporting and mobile accessibility allow us to respond quickly to incidents and keep our guards informed on the go. It has significantly reduced administrative time, enabling us to focus on delivering top-notch service to our clients. While there's a learning curve initially, the benefits quickly outweigh it, making Guardhouse an essential part of our operations! Pros Guardhouse has streamlined our scheduling, incident reporting, and communication, making workforce management efficient and responsive. The mobile accessibility for guards and real-time reporting keeps our team connected and informed, enhancing service quality and simplifying payroll integration. Cons Guardhouse has occasional mobile app bugs. Review Source SA Sam A. Governance and Workplace Relations Coordinator Security and Investigations Used the software for: 2+ years ### "Guard House - A great rostering app" October 14, 2024 5.0 It's been great, easy to do rosters and track coverage. I have always experienced great and prompt reply from technical team in specific “Christine” who has always been very responsive and quick to help out. Pros Ease of using the app with sign on and off, in terms of audit it's easy to track sign on and off location with geo-fenced report. Cons There is nothing as such, apart from it being down. Also, would like to see a better app so, that it can be used for all functions as an admin Review Source MR Mohammed R. Portfolio manager Security and Investigations Used the software for: 6-12 months ### "Review of the system after a few weeks of using it. " October 3, 2024 5.0 Its been a few months using Guard House and it have improved a lot over the time. Pros The team is very helpful. They always listen to the feedbacks and act on it. Cons Used a few different systems that have very advance features. Also guard House have some feather that those systems did not have. So its a balancing act. Review Source DM Domenic M. Compliance manager Security and Investigations Used the software for: Less than 6 months ### "Guard house review" July 9, 2024 5.0 Very good love the way it works very very smooth Pros Very easy to use for guards to clock on and off and have the timesheets all there Cons nothing, so far so good and have no problems Review Source Response from Guardhouse July 30, 2024 Thanks Domenic, great to have you onboard!  JV Jerry-lee V. General Manager Security and Investigations Used the software for: 2+ years ### "Fantastic Guard Management Product / Fantastic Support Service" September 20, 2021 5.0 I have had no problems with Guardhouse yet. Every question or obstacle I have come across so far has been resolved by the support of Guardhouse staff. They are patient, understanding and are prepared to spend time making sure you are comfortable with the system and making the most of all the features the system has to offer. I am a very happy customer. Pros The software is fantastic for scheduling staff, messaging staff and for the guard staff to have visibility on the jobs. Easy to forward plan, weeks or months in advance. Easy to swap staff or shifts. Easy to use on mobile devices for both guards and management staff. Backed by unbelievable support and specially tailored assistance to the individual business. Cons Suggestions: 1. If the guard rostered to a shift could see who is on directly before and after him on that site / shift. Making handovers and no shows easier to track down. 2. If all guards could see who is rostered to the same shift, without having to be the nominated supervisor. 3. The ability for guards to be able to load a copy of any certificates or licences directly to their profile, so they can be produced to the client immediately on site, then the ability to email that certificate directly from Guardhouse to client. (Same from Management overview function. 4. The ability for Management to sign guards in or out from a mobile device to a shift. (In case guard is in a mobile dead zone) Reason for choosing Guardhouse No applicable Review Source NC Nigel C. General Manager Security and Investigations Used the software for: 2+ years ### "Future Proofing, a tool for industry success" September 20, 2023 5.0 \[sensitive content hidden\] and the team at GH have gone over and above to ensure that we are supported and listen to at all times. Pros Provides our business the compliance needs, within a single system, that is already aligned to several compliance dashboards. This also ensure our people are paid in real time against the Modern Award, without the compilations. Cons it is a work in progress, with a Dev team at Guardhouse, willing to look at any and all business needs, to continuity improve the product, and that of its users. Review Source TS Tori S. Business Administration Co-ordinator Security and Investigations Used the software for: 2+ years ### "Guardhouse streamlined our operational processes " October 15, 2021 5.0 We have been working closely with guardhouse for over two years, and this partnership has saved us hours of weekly manual data entry when rostering guards and managing compliance. Everyone I have worked with from Guardhouse has been friendly, informative and professional. I always know I can pick up the phone and give them a call if I have any questions or need help trying to perform a change. The team at Guardhouse are always happy to listen to suggestions for new features, and are always looking at ways to further streamline the way businesses roster security. I highly recommend Guardhouse, and couldn't imagine using any other system. Pros Guardhouse has many amazing functions. It has helped us to not only efficiently roster security operatives, but ensure they are always compliant, thanks to the live license checks through SLED. The system will show us if a guards license has been cancelled in real time. The skill matching feature also gives us the confidence to know that any guard that is rostered, is compliant and meets the requirements of our client. Cons As with many systems, there can be the occasional glitch or bug. In saying this, whenever there are any technical issues, or glitches with the system, the team at Guardhouse are always very helpful in resolving the issue as soon as possible. Review Source NL Nicholas L. Ops Manager Security and Investigations Used the software for: 2+ years ### "Long Term Partnership" September 20, 2021 5.0 We are build a long term relationship with the team at Guardhouse and have loved working with them closely. They are always innovating and updating based on customer based feedback. Cant wait to see the continued improvements to the system. Pros Guardhouse has changed the way that we run our business. From compliance to operations to payroll & invoicing, it covers all aspects. We used to run a very manual process which was very time consuming. Now we can grow our business without additional headcount. Cons There are little tidy ups along the way on certain that we would like to see improved. However, we know they are currently building core functionality and big features and will come back to these improvements. Review Source MB Mohammed B. Business Administrator Security and Investigations Used the software for: 6-12 months ### "Guardhouse one software for all security, payroll & invoicing needs..." October 27, 2022 5.0 Pros Great software which addresses all the industry requirements like keeping track on compliance, HR ,clock in's , live operations, payroll, invoicing & most important daily licence check through LRD. The list is endless........ Cons Very little to none. They are evolving and addressing all client requirements in there on going product development. Review Source JD Jordyn D. Director Security and Investigations Used the software for: 2+ years ### "Overall Great Software! " September 12, 2023 5.0 Great! Very supportive staff and always listen if we have any concerns Pros Guardhouse has made our whole administration side of the business run smoother and better. Cons We went from paper to electronic.. It was difficult for some of our staff to use at first. In time, it became easier Review Source CL Chris L. Managing Director Security and Investigations Used the software for: 6-12 months ### "The best security personnel management software on the market" September 16, 2021 5.0 Guardhouse has provided us with transparency on a number of aspects associated with our people management, along with the ability to deliver a better service offering to our clients. Pros The ease of use for administration and users of Guardhouse is wonderful, and the customer service and support is second to none. Cons There are features that would add further benefits to our operation that Guardhouse does not possess, however they are so active in their development that anything we'd like improved has either been provided or is on the way. Review Source CW Chuan W. Security Operations Manager Security and Investigations Used the software for: Less than 6 months ### "User friendly and time saving product" January 25, 2023 5.0 Very positive. Guardhouse team is very helpful and provide a generous amount of support from start to 3months in. Pros The fact that it saves time when scheduling, as well as the daily compliance checking helps keep officers in check with their Licence and First Aid expiries. Cons Can’t view or schedule over 1 week, but still loads and publishes faster that other products on the market. Review Source SM Sandra M. Payroll / HR Administrator Security and Investigations Used the software for: Less than 6 months ### "Guardhouse - New User" September 12, 2023 4.0 Pros Great to use Guardhouse still in early stages - Intergrates well with Payroll needs Cons None as yet only been using Guardhouse since June and not all features are in use yet Review Source AK Ashish K. Analyst Programmer Security and Investigations Used the software for: Less than 6 months ### "Valuable Product " September 14, 2023 4.0 Pros Staff rostering procedure and Patrol Feature. Cons Desired feature - We require a desired report for invoicing procedure. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.