# ConnectPointz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConnectPointz the right Integration solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181545/ConnectPointz/reviews --- ConnectPointz 4.8 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConnectPointz Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MacKenzie S Wholesale ManagerWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “The data management, API Management, and Automation building was lacking before we started with ConnectPoints and now we are thriving on all aspects!“ August 11, 2025 DS Daniel S PresidentConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Order printouts do not come out cleanly.“ December 16, 2021 AK Alex K Master Web AdminRetail, 11 - 50 employeesUsed the software for: 1-2 years. “ConnectPointz solved a vital problem for our company - by creating an integration from our third-party Inventory system and synchronizing it with WooCommerce.“ July 31, 2024 TD Taleisa D Staff AccountantConsumer Goods, 2 - 10 employeesUsed the software for: 1-2 years. “Email sometimes misses reports, but can email for needed information“ December 1, 2020 CF Chaya F CMORetail, 11 - 50 employeesUsed the software for: More than 2 years. “I reached out in the morning for help and by noon it was fixed and back up and running“ January 9, 2026 Charles F CIORetail, 51 - 200 employeesUsed the software for: 6-12 months. “Connectpointz have helped us get connected to our trading partners quicker and more robust than any other partner I have been working with over the past 15 years.“ June 7, 2024 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew W. ceo Consumer Goods Used the software for: 2+ years ### "good service" February 16, 2026 5.0 good. i would recommend it. our bookkeeper loves it. she insists we use it even when new customers tell us to use theirs Pros all edi in one place. simplicity of the platform is easy to learn and use. up and running in no time at all Cons like it- simplicity of the platform is easy to learn and use for all of us. not really much to complain about, at all Review Source Response from ACT Data Services February 25, 2026 Thank you for your wonderful review Andrew. Always good to keep the BK happy! Please send your friends our way, we will take great care of them too. Mike DB David B. Technology Coordinator Wholesale Used the software for: 2+ years ### "Technology Coordinator" October 14, 2025 5.0 Great! Overall excellent service and fair price.I would recommend this company if you are looking for EDI services. Pros Support is great, knowledgeable and timely with resolution! Effective compared to other EDI providers. Setup is very simple, and issues are few. I would definitely recommend letting them quote your EDI solution at the very least.We have done business with them for several years and have had very few issues and support is easy to contact and fast to resolve any issue that arises. Cons Really no major issues with their service, if I had to pick one negative, it would be Website availability. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) Reason for choosing ConnectPointz Cost effective, I would recommend checking them out. Review Source Response from ACT Data Services February 25, 2026 Thank you David for the kind review. We really relish clients coming over from other services as they recognize proper service immediately. It is our pleasure to service you. Please spread the word about us to your friends! RN Ralph N. Office Administrator Apparel & Fashion Used the software for: 1-2 years ### "ConnectPointz Review" April 18, 2019 3.0 Adequate - it serves the purpose of being in compliance with the EDI requirements for our customer. Pros Generates ASN for every order to be in compliance with the customer EDI requiremtns. Cons Complicated to use. There is no formal training on the use of the software - only phone instructions. Transmission of the ASN and related files to the customer is delayed, due to the time differences. The software has too many redundant inputs (i.e. delivery date has to be inputted twice on the same page). No answer to emails sent thru the system. Review Source Response from ACT Data Services December 8, 2020 Thank you for your feedback, Ralph! We've been working hard on the new and improved ConnectPointz iPaaS interface! Ver 2.0 now includes easy assistance wizards, detailed self-help Q&A, and videos! From the sounds of it, you may not be taking full advantage of our automation tools. Let's connect to see what we can do to make your experience with ConnectPointz iPaaS better, frank@actdata.com. Talk soon! CF Chaya F. CMO Retail Used the software for: 2+ years ### "Very efficient!" January 9, 2026 5.0 Very efficient and helpful. I reached out in the morning for help and by noon it was fixed and back up and running Pros They were so responsive and have the perfect solution for us! We needed help integrating two platforms Cons I had to reach out to them for help. There was no documentation available online that would walk me through it. Review Source Response from ACT Data Services February 25, 2026 Thank you for your review Chaya. I am so glad you experienced our promptness and attention to detail. Our success depends directly on your success. For bespoke integrations, detailed documentation is captured within our project coding for our developer's support with overview for you in Connectpointz. It is great that you reached out right away as our CSRs are standing by all business hours to support you free of charge. Thanks again, Mike RW Rich W. IT Director Marketing and Advertising Used the software for: Less than 6 months ### "Easy to work with EDI provider" June 25, 2025 5.0 They are much easier to work with than other one size fits all providers. They can adapt a solution to your specific needs and budget Pros The customer service team answers the phone and is very responsive. A pleasure to work with. Other providers would not answer our calls because we were not big enough. Cons I am not a huge fan of having to use an EDI provider, but if I have to use one, I would prefer to use ConnectPointz Switched from [TrueCommerce EDI Solutions](https://www.capterra.com/p/122910/TrueCommerce-EDI-Solutions/) They were forcing us into an annual plan and their rate was too high for our usage needs Review Source Charles F. CIO Retail Used the software for: 6-12 months ### "A flexible, robust integration platform with amazing team, helping us to scale globally without cost being an issue." June 7, 2024 5.0 Really happy that we went with ConnectPointz and not one of the other integration providers out there. For EDI, ERP, WMS, OMS, IMS - it's been working flawless in all integrations, and the team is super supportive in getting connections up and running. Pros Connectpointz have helped us get connected to our trading partners quicker and more robust than any other partner I have been working with over the past 15 years. An experienced team that will help you get across the finish line within days/weeks, not months/years. We got started with Connectpointz within a few days of signing, and have been rolling out new connecitons on a weekly basis, with very low effort from our side and minimum need of "unnecessary" interactions with the UI. The team at Conectpointz have been supporting us with a <1 day response time, and been super-flexible in meeting the very dynamic requirements of our solution design. We look forward to continue working with Connectpointz on a daily basis going forward. Cons The user UI isn't the prettiest, but it gets the job done. Especially since we are doing full integrations in all directions. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)[ChannelApe](https://www.capterra.com/p/155876/ChannelApe/)[Pipe17](https://www.capterra.com/p/219717/Pipe17/)[Orderful](https://www.capterra.com/p/191612/Orderful/) Reason for choosing ConnectPointz Better in every aspect. Faster, cheaper, better service. From months to weeks to get set up. Review Source AH Alex H. Operations Manager Wholesale Used the software for: 2+ years ### "We tried SPS, TrueCommerce and absolutely love these guys 100X better" June 14, 2023 5.0 Fantastic, it's like having another 3 people on our team and takes all the manual work out of the process. Improves efficiency. Thank you\[sensitive content hidden\] and team for doing a good job and going above and beyond. These guys will work on Sunday afternoon when in crisis mode. Pros The customer service and the prompt response to fix ANYTHING and EVERYTHING. They help with the smallest details. I asked them to create a toggle function so we can switch from order to order quickly and it was done within the week. When we're in the busy season we cannot afford to stall on orders and tech issues, they are right there to help. They take a sophisticated process and make it easy to use. The language in the software simple and to the point and wont confuse you. Cons Nothing really, its really simple and straight forward. Alternatives considered [Logicbroker](https://www.capterra.com/p/234828/Logicbroker/) Reason for choosing ConnectPointz Logicbroker was promising, however, they were not able to automate the connection with our Quickbooks Desktop Enterprise system. They were only able to connect to QB online. They were also a little higher in price. Switched from [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/) SPS was not user-friendly and there were limitations to our drop-ship business. Also they were charging $300 per connection, ConnectPointz did them all for free - over a dozen sales channels and growing! Review Source Mac A. Chief Marketing Officer Consumer Goods Used the software for: 2+ years ### "EDI Software for Food Startups that Works!" May 4, 2021 5.0 We are streamlining our Purchase Order reception process and having it all in one central, easy to use location has tremendously benefitted our team and efficiency. In fact, we saw a tremendous painpoint when we had to switch our vendor # from a large customer due to a company name update and we began getting orders in manually through email again, ACT Data/Connectpointz really helped us be more efficient and reduce workflow when confirming order flow. Pros Easy to setup, use, and came recommended by Target. Very happy with the value for $, it came in far cheaper than competitors and the support team has been excellent. Cons Like any new software there was an integration period and delay with launch of any new customer. Connectpointz makes it easy to load up and in. Alternatives considered [SPS Commerce](https://www.capterra.com/p/155593/SPS-Commerce/)[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/)[BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) Reason for choosing ConnectPointz recommended by customer (Target), great price, awesome team and smooth/quick onboarding. Worked with all major and minor customers. Review Source VR Verified Reviewer Wholesale Manager Wholesale Used the software for: 1-2 years ### "Wholesale X ConnectPoints" August 11, 2025 5.0 The data management, API Management, and Automation building was lacking before we started with ConnectPoints and now we are thriving on all aspects! Pros It is extremely easy to use and takes not time at all to learn how it operates! Their team was so helpful with any questions I did have! Cons There isn't one thing I dislike about ConnectPoints! The team at ConnectPoints does a great job getting everything integrated easily! Review Source MH Michele H. Orders Analysis Consumer Goods Used the software for: Less than 6 months ### "Awesome program" May 15, 2025 5.0 Pretty good as I just start this job and it was very easy and convenient to learn and work through.. Pros It is very easy to work with and support is very helpful and quickly responds to emails and phone calls. Cons I'm not sure there is anything I dislike about connectpointz. It is super easy to learn and I have nothing to say about it. Review Source RN Raj N. CFO Textiles Used the software for: 2+ years ### "EDI SOFTWARE OF THE FUTURE" December 22, 2020 5.0 Pros Easy to use, readily available software. Cons Transition time from previous EDI system. Review Source Response from ACT Data Services December 29, 2020 Thank you for the review, Raj. I see that you were not 100% satisfied with your migration timeline. Many factors contribute to the length of time it may take to transition from one provider to another properly. To mitigate these variables, we continue to build pre-configured integrations that can be rapidly deployed and customized for our clients. Today we offer over 800 pre-configured integrations across an ecosystem of Sales Channels and 3rd party business applications. Considering the increase in available connectors we have today compared to where we stood two years ago, I'm confident that we've been able to reduce the transition time significantly. With that said, I would like to learn more about your unique situation, and I'll be reaching out to discuss this with you further. mL mark L. President Retail Used the software for: 2+ years ### "a+++" December 2, 2021 5.0 Wonderful experience, highly recommend Pros Ease of use, great support. The team is outstanding Cons No Canadian office, otherwise really no issues Review Source DW D'Anne W. Owner/President Wholesale Used the software for: 1-2 years ### "Fast and Easy to use" December 8, 2020 5.0 I order my labels, invoicing and shipping through Connect Pointz. It also helps with my website orders Pros This software saves me time. It is also more accurate than my previous system. Cons I really don't have any cons. ConnectPointz fulfilled my needs. Reason for choosing ConnectPointz I relied on Act Data for their expertise and guidance Review Source DS Daniel S. President Consumer Goods Used the software for: Less than 6 months ### "Easy to use EDI" December 16, 2021 5.0 Pros We have used a variety of EDI platforms and ConnectPointz by far has been the easiest to use without sacrificing functionality. Great support and great software. Cons Order printouts do not come out cleanly. Review Source Response from ACT Data Services December 28, 2021 Hi Daniel, Thank you for taking the time to leave the wonderful note. We offer a variety of reports for free, We will reach out today to make sure you receive a better presentation. Thanks again JE Jacqueline E. Admin Apparel & Fashion Used the software for: 2+ years ### "happy customer" December 15, 2020 5.0 Pros Easy to use and implement, very efficient Cons i would add a live customer service option like through a chat Review Source Response from ACT Data Services December 18, 2020 Thank you for the 5-star review, Jacqueline! I've got some great news for you! We are actually already working towards adding a live chat support feature to the ConnectPointz portal. This will be rolled out in Q1 of 2021. Stay tuned for more details. JF Jacqueline F. Owner Apparel & Fashion Used the software for: 2+ years ### "Easy to use" June 30, 2021 5.0 Customer service is professional, courteous and patient. I called multiple times and they were always available and ready to help. Pros Generating carton labels is very useful. I also like the ease of invoicing customers through this. Cons I haven't found anything that is not to my liking as yet. Review Source TB Teddi B. President Wholesale Used the software for: 6-12 months ### "Complicated to use" May 3, 2019 4.0 I am required to use ConnectPointz if I want to work with my larger accounts but the software is a bit unclear and complicated and the phone support is helpful but not welcoming or friendly. Pros I like that it is all online and takes care of shipping and invoicing for larger company dealings. Cons I find the software very complicated to understand unless you use it all the time and get used to it. But I use it only from time to time and I have to call the company to walk me through the process. Review Source GB George B. Director of Operattions Consumer Goods Used the software for: 2+ years ### "Sensational" January 27, 2021 5.0 I highly recommend its software. Pros Simple and Intuitive to use coupled with terrific customer support! Cons Integration is always a bit of a challenge for us, however Connect's excellent support staff mitigated this task for us. Review Source cW caleb W. owner Wholesale Used the software for: 6-12 months ### "Connect Pointz review Westbay Showroom" December 22, 2020 5.0 my experience was superb!! the software was easy to learn and the ACT data team was there every step of the way if I had any questions on anything! thanks so much! Pros I loved how user friendly the software was. I am not big computer guy, so this software was very easy for me to use and not intimidating at all...the ACT team was extremely supportive in walking me through all the steps! they are the best! thanks team! Cons no cons....all was smooth with the software. no complaints! Review Source BG Blake G. Wholesale Operations Wholesale Used the software for: Less than 6 months ### "ConnectPointz Makes it EASY!" July 12, 2021 5.0 Pros I liked that it was plug-and-play solution for a new retailer that required EDI even though we didn't have time to set up our EDI provider in time for the first order. Cons It would be great to have some more training tools available. Review Source ED Eric D. President Wholesale Used the software for: 6-12 months ### "X's and O's covered" January 14, 2025 5.0 They know the business and have a strong platform Pros customer service, expertise, ease of use Cons no issues at this point, I've been a customer since 2006 Review Source AK Alex K. Master Web Admin Retail Used the software for: 1-2 years ### "I have yet to see another company offer the same solution!" July 31, 2024 5.0 I have to say given our issue; I have yet to see another company offer the same solution! Pros ConnectPointz solved a vital problem for our company - by creating an integration from our third-party Inventory system and synchronizing it with WooCommerce. We have multiple channels of e-commerce so this connection is absolutely essential. Cons Honestly nothing really - it seemed like the initial setup took a little time but other than that I am relatively happy with my experience. Review Source ZO Zach O. Corporate and Dealer Service Rep Retail Used the software for: 6-12 months ### "Exceptional Service" September 26, 2024 5.0 "Connectpoinz offers outstanding customer service! The team is responsive, helpful, and made sure all of my questions were answered. Their website is also incredibly easy to navigate—placing orders was seamless and quick. Highly recommend for a hassle-free experience!" Pros Helpful customer service with all of my questions. Cons Long response time for email inquires and questions. Review Source NG Nathan G. CIP Retail Used the software for: 2+ years ### "We've used them all, and they are the best!" November 10, 2020 5.0 The onboarding process was simple. Their ConnectPointz platform included an ecosystem of already configured systems and applications. This made integrating our accounting software, order management applications, and catalog tools with the ConnectPontz platform simple. Then, connecting these systems to our sales channels and vendors was all taken care of by the A C T data team, and fast. They also took the time to understand all the nuances with each account and built custom workflows to accommodate each of them. Pros By leveraging their ConnectPointz platform and automation services, we no longer had to manually enter orders or download shipping labels and custom packing slips. All order updates, like tracking and cancellations, were now communicated, automatically, in almost realtime with our customers. Even our inventory was now synced and updated regularly with every sales channel. Cons I can't say a bad thing about this company. Reason for choosing ConnectPointz We evaluated a handful of integration providers. Based on their cost-effectiveness and capabilities, we partnered with ConnectPointz. Review Source GS Gretchen S. Office Manager Wholesale Used the software for: 6-12 months ### "Excellent" December 22, 2021 5.0 It has been an easy transition with the help of our EDI ACT Data! \[SENSITIVE CONTENT\] are so knowledgeable and always there to help. Pros Product is easy to use and works best when cutting and packing what we have in stock on each individual order to great the correct case pack for each item we offer. Cons It works wonderfully for our company as is! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.