# ChildPilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChildPilot the right Daycare solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181289/ChildPilot/reviews --- ChildPilot 4.6 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ChildPilot Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews AT Amit T Teaching and ChildcareEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “With the help of this software parents do not have to call continue since we can keep them updated with the help of images and messages.“ February 16, 2025 sl sinwu l team leaderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes I feel like the sleep pattern tracking feature doesn't quite work.“ March 5, 2025 SA Susan A Vice President, Corporate ServicesChild Day Care Services, 51 - 200 employeesUsed the software for: 6-12 months. “She is very good at balancing our business needs and advocating for us with CPs developers. When there is a problem, she is quick to respond and keeps us apprised as solutions are developed. “ July 18, 2024 BS Beth S DirectorEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “We still struggle with finding the best way to do a Mass Enrollment at a particular time for over 100 people at a given time without running into some issues.“ May 15, 2024 AO Ashley O Owner DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The most important aspects I think are that it is a reliable communication tool for families and teachers/administrators, notifications sent in real-time, and ease in creating invoices and accepting payments.“ May 16, 2024 KO Kristin O DirectorPrimary/Secondary Education, 11 - 50 employeesUsed the software for: More than 2 years. “There were some flaws in the coding that impacted our ability to have a smooth pre-registration process this year.“ May 15, 2024 sl sinwu l team leaderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “This app helps you manage your children's health and safety.“ March 5, 2025 SS Stephanie S OwnerIndividual & Family Services, 11 - 50 employeesUsed the software for: 6-12 months. “Glitches at times and some features aren't what I need.“ May 14, 2024 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EV Eze V. Online Marketer Staffing and Recruiting Used the software for: 1-2 years ### "My Experience with ChildPilot" March 4, 2025 5.0 Pros I have a great experience with ChildPilot.This software has made child care easy it allows or gives one time to spend with their children Cons I like everything about ChildPilot since it helps me with my needs Review Source TG Tracy G. Director of Early Childhood Development Child Day Care Services Used the software for: Less than 6 months ### "Great product along with great staff is a perfect purchase. Look no further!" January 14, 2025 5.0 Pros Customer service is top notch. I am a new customer and have experienced support that has met my needs and beyond. \[sensitive content hidden\] has been available for all of the questions that I have had and all modifications that have been made to ensure that the product aligns with our vision. The sytem itself is very user friendly and easy to understand. Great product! Cons At this time, I have no cons to share, as everything that I have needed has been provided. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Procare is used for our tuition program and we wanted something more easy to use for our newly created Employee Childcare Center. Review Source BB Bradi B. Owner Education Management Used the software for: 1-2 years ### "Childpilot in a Daycare setting " May 16, 2024 3.0 Pros The convenience is great for the number of kids we handle daily. We are able to keep our parents updated all day with message and picture. There is no need to call parents on the land line all the time to check in. Cons More often than not there is a glitch with checking children in and out or messages sending. I will say the technical support team is amazing and ALWAYS fixes our problem and is quick and polite. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing ChildPilot When we purchased from previous owners this was what they were using in house. Review Source SA Susan A. Vice President, Corporate Services Child Day Care Services Used the software for: 6-12 months ### "Platform recognizes the importance and uniqueness of our business" July 18, 2024 4.0 Pros \[sensitive content hidden\] has been instrumental in the deployment and training of our team since last winter. She continues to be our go to person when questions, issues, or new requests arise. She asks detailed questions so that the solutions CP offers are addressing our needs. She is very good at balancing our business needs and advocating for us with CPs developers. When there is a problem, she is quick to respond and keeps us apprised as solutions are developed. The platform has been very well received by our families and our staff. We like being able to share photos and information with families and especially like how many of our tasks we can now manage on a tablet versus on paper. Cons The platform is customizable although there are times when what we request and what is provided doesn't fully align. My impression is that the developers give us what they think will work best instead of what is requested. This has happened with some features as well as some reporting. Part of this is ensuring that we are all speaking the same language which, when technology is involved, is difficult. Switched from [Tuition Express](https://www.capterra.com/p/177236/Tuition-Express/)[Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Were looking for a platform that was more flexible and could accommodate the unique nature of an after school child care program. We were realizing significant increases in cost with our prior system and did not have opportunities to customize the platform to fit our needs. Review Source IS Irena S. Director Education Management Used the software for: 1-2 years ### "First School " May 15, 2024 5.0 Very happy with ChildPilot! It is very user friendly and relatively affordable. We miss panic button - only. Pros Very compact and overall useful; it saves time and money! Very user friendly! Cons Bank fees are charged, deposited into First School account and then drafted from the account. We would love to see the change: we get our tuition and fees go straight to the bank/childpilot! Reason for choosing ChildPilot Liked simplicity, design, and clear distinction between tuition and bank charges. Switched from [Regpack](https://www.capterra.com/p/124427/Regpack/) ChildPilot offers customers an option to chose from e-card, credit or debit card. Fees are separated from the tuition. Review Source JW Julia W. Director Education Management Used the software for: 1-2 years ### "We love child pilot" May 14, 2024 5.0 We are so happy with the customer service provided by \[sensitive content hidden\] who has been our main contact for child pilot. It has made my job as the Director so much easier and me effective with saving me time. Pros I love the direct customer support. Whenever i have any questions or issues someone is available right away or get right back to me. Keeping all the children's files and staff files organized and updated. Communicating with parents is so much easier and billing also. Cons I wish there was a way for parents and staff to communicate directly while still being monitored and approved by admin. We would also like to have a way to set timing for each classroom individually for face to name instead of just a set time for all the classrooms. We also wish there was a way to link security doors to child pilot so parents can use their same code to get into our building and check their child in and out. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing ChildPilot Because of the 1 on 1 customer service option. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) We decided to finally switch because ProCares customer service was horrible so i was never able to get anyone to walk me through things to learn all the different options and things that pro care offered. Review Source PI Pamela I. Director of Operations Primary/Secondary Education Used the software for: Less than 6 months ### "ChildPilot" July 30, 2019 4.0 Again, I love this program so far. The best thing about it is the amazing customer service and the willingness to make the program work for me! I was on the phone today and the technician said their goal was to make this as easy on me as possible. I love that mentality! Pros The reason I chose ChildPilot and the reason I am excited about implementing it is the ability to have all of our records in one place. No longer do we need accounting software, employee time cards, rosters, credit card processing equipment, etc. Every part of our business can be accessed from our ChildPilot program. In addition, our parents are thrilled to be able to access their account at any time and pay their tuition at any time. Cons We are still working out the 'kinks" and customizing the software to meet our specific needs, but I was aware that this would be a process when I signed up. The thing I like the least is the process the parents have to go through in order to get on the waiting list. I think there is some confusion for them. Many parents think that just setting up an account is enough to register their child. Reason for choosing ChildPilot ChildPilot was the first company to reach out to me. Since, I have had several companies pitch me their product, but I like that ChildPilot reps are really concerned about my time and the ease of use of their product. That, their willingness to customize the software and the cost all make me thrilled that I chose this company to partner with. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I was using QuickBooks for accounting, Fingercheck for payroll, Formsite for registration forms, Clover to process credit cards, plus hiring additional staff to run AutoPay each week and draft rosters and time sheets. I switched initially to have everything in one place. I am so glad I answered the phone that day and took the time to speak with the representative. I really think this is going to change my life! Review Source Response from SportsPilot October 14, 2020 Thank you for your feedback, Pamela. We are glad ChildPilot's versatility is helping your child care program in so many ways. We are also pleased to hear parents and staff are enjoying their experience. Along with providing the best software, our number one priority is always providing excellent customer service. JC Jessica C. Manager Education Management Used the software for: 2+ years ### "ChildPilot Review" May 14, 2024 5.0 Pros \[sensitive content hidden\] is amazing to work with. She has helped us grow our program and personalize ChildPilot to our program needs. Cons There isn't anything major that I would change about ChildPilot. Any little ideas or tweeks, I send them over to \[sensitive content hidden\]. There is already a solution, she helped me find a work around to the answer I am looking for, or she sends it on to the engineers. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) The manager before me had found and used Procare for 2 years. When I took over, I felt that Procare was turning more towards daycare with bottle and diaper updates. I searched for software that had my bare minimums, and then trialed all of them. ChildPilot was perfect compared to the others that were lacking features that would benefit our program. Review Source KK Kenya K. Director Child Day Care Services Used the software for: 6-12 months ### "Child pilot it’s great!" March 6, 2025 5.0 I love it, who knew you can find this software that can take care of so many things Pros It’s all in one it’s great for communication, enrollment and staff Cons I really don’t have any cons it changed my daycare for the better Review Source sL sinwu L. team leader Health, Wellness and Fitness Used the software for: Less than 6 months ### "best app for caring children" March 5, 2025 5.0 I really interesting this app.! Taking care of children's health is really important, and this app provides everything. I think it will be of great help to parents raising children. Pros This app helps you manage your children's health and safety. I think it's good to be able to manage your child's growth, height and weight, and check their location. I think it's good that if you register various medical information, you can easily share it with medical professionals. Cons Sometimes I feel like the sleep pattern tracking feature doesn't quite work. Also, since it involves writing down a lot of information by hand, it doesn't seem to be completely professional. Review Source SP Sarah P. Director Education Management Used the software for: 6-12 months ### "Great Switch from another program" May 14, 2024 5.0 Its been great! I am very happy we made the switch! Pros I love how easy it is to use. I can email my rep and get an answer pretty quick. Its so nice to reach out and be able to get any help quickly. Cons Subsidy portion is a little hard to navigate, which it was easy to put in payments from the state. Like maybe all on one page instead of bouncing around to every kid to enter their payments. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) I needed one system. Where everything was all in one place. Review Source PL Penny L. Director of Operations Education Management Used the software for: 6-12 months ### "LOVE ChildPilot" July 23, 2019 5.0 Our overall experience has been amazing! From the staff at ChildPilot to the amount of time that has been shaved off of my workload due to this software. It is user friendly and easy to use for someone who has not had a lot of training. Pros I love that ChildPilot is super easy to use for administration as well as the staff and parent users. I really like that if a child is not checked out, they are still able to check in the next morning without having to find a director to correct the missing punch. The dashboard makes it super easy to see how many kids vs teachers we have in a classroom. I like that the ChildPilot representatives are very responsive when I have emailed them. I usually receive an email or phone call within 15 minutes. Cons I have not found anything that I do not like about this software. Anytime we have had an issue, it has been corrected very quickly. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Locally based, less expensive, had the ability to do things that would have cost more or were not available with our previous software. Review Source Response from SportsPilot February 11, 2020 Thank you for your positive words Penny! We know how busy running a childcare center can be, it is our mission to always work hard and offer the best service possible right away. MC Megan C. Owner/Director Education Management Used the software for: 1-2 years ### "Fantastic Program" February 6, 2020 5.0 Our parents love this program. It gives them access to their children all day and is very comforting to know in real time how their child is doing. Pros I love this software for communication with families. We no longer have to worry about a paper trail. It is so easy to communicate with staff and parents Cons It can be glitchy at times, causing us to redownload frequently. Works better on our phones than our tablets, which can be an issue with State. Reason for choosing ChildPilot NA Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) I loved how personal Child Pilot was. I love the ease of use and how it streamlined everything instead of having to purchase different programs. Review Source Response from SportsPilot February 11, 2020 Thank you for your review, Megan! We are pleased to hear ChildPilot has made communication with parents and staff members a breeze. We are continuously working to make sure we deliver the best service possible and will look further into making improvements to minimize any glitch issues. GL Gini L. Owner Primary/Secondary Education Used the software for: Less than 6 months ### "Using ChildPilot for transactional child care" February 18, 2020 4.0 Very good customer service. Easily accessible. Always available to work out a problem. The problem gets fixed fairly soon. Pros We are a different kind of child care entity. ChildPilot has been good to work with us to customize our needs to the software, so it works for us. Cons Didn't segway with Quickbooks as easily as it was advertised to. Still trying to work out kinks in the software for these two programs to match. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Reason for choosing ChildPilot ChildPilot offered to match their software to the types of transactional child care that we provide. Review Source Response from SportsPilot October 14, 2020 Gini, thank you for your feedback. We are pleased to hear ChildPilot is a helpful tool for your child care program. We appreciate you and are continuously working to make sure we deliver the best service possible. AT Anastasiia T. Assistant Automotive Used the software for: Less than 6 months ### "A convenient and useful tool for optimizing work." March 11, 2025 4.0 Overall, ChildPilot is a great tool that simplifies work. It’s easy to use, convenient, and genuinely helpful. I hope the developers continue improving it Pros I liked the user-friendly interface and intuitive navigation. The software saves time by automating many processes. The integration with other services is also a great feature, making work more efficient. Cons I wish there were more customization options. Occasionally, there are minor bugs, but nothing critical. Review Source YJJ Yoo Jin J. Lead Teacher Education Management Used the software for: I used a free trial ### "ChildPilot" December 20, 2024 5.0 Better to have the system better than none. Pros user friendly for staff and the parents. Cons Occasional glitches or technical issues. Review Source MR Michelle R. Account Manager Individual & Family Services Used the software for: Less than 6 months ### "Best Decision We Made!" July 29, 2021 5.0 Our time is more efficient with regards to all avenues of our pre-school/childcare business. The support we receive from everyone is priceless! Our business is more organized and all administrators can go in and pick up where another person left off, without having to have meetings. Pros This software does almost everything our business needs. It is an all encompassing program and to have everything look the same makes it user friendly and quick to learn. We love how each child and family are connected with all of their pertinent information! The graphics make us feel happy when we work in it! The consistency of each pages layout makes finding information efficient. The technical support is superior! Cons We didn't like some of the communication limitations where parents can't send texts and email responses through the management system. We also would love to have the ability to pay our employees through this management system. Review Source AO Ashley O. Owner Director Education Management Used the software for: 2+ years ### "Wonderful communication tool and childcare software " May 16, 2024 5.0 Pros The most important aspects I think are that it is a reliable communication tool for families and teachers/administrators, notifications sent in real-time, and ease in creating invoices and accepting payments. Also sales associates and customer service are always very friendly and helpful. Cons Sometimes there are little hiccups in the app when things don't quite work right but those times are quickly resolved- and customer service is always friendly and helpful. We enjoy using the Milestones for our infant classroom assessments, but they are too long for our toddlers and preschoolers. Review Source SS Shiran S. Administrative Director Education Management Used the software for: 2+ years ### "Answers some of our needs." May 14, 2024 4.0 It is definitely better than no system at all, but it is not designed with after-school program needs in mind, and it shows. Pros Attendance tracking, digital documents, responsive customer support. Cons I am having trouble generating reports with the necessary information. I need to use Excel to supplement the information. The parent portal is not user-friendly. I wish I could edit the inquiry form by myself. I often find that many features are not visible to me and I am not aware of them. Review Source DD Desiree D. Recreation Coordinator Recreational Facilities and Services Used the software for: 6-12 months ### "ChildPilot is a must have for programs and families" April 5, 2022 5.0 When implementing a program software I was worried about having families and staff all on the same page. My worries were quickly dissolved as I saw and heard how much the staff and the families loved it. It is easy to use but also very inclusive. Our administration team really appreciates the program and the support the ChildPilot team have provided! Pros Our families love having the ability to follow along with what their children are doing during the day. Staff love the ability to share the day with families, while also helping each other be notified of daily activities. Cons Every suggestion I've made has been heard and either implemented or passed on for the development team to work on. I have no complaints about ChildPilot or the team! Review Source IV Ingrid V. Owner Education Management Used the software for: 2+ years ### "Great product" May 15, 2024 5.0 Pros It's super easy to use and we do not have any issues with it. Cons We do not have any issues with the product. Review Source AW Angela W. Director Education Management Used the software for: 6-12 months ### "Review for Spanish Community Center" May 14, 2024 5.0 My overall experience with ChildPilot has been great. It help with communicating to all the spanish speaking families in our program via text or portal. Pros I like the ability to pull reports of all the children in the program showing birthdates and age projection. Cons I would like to customize the reports to show start date, child, date of birth and projected age. Reason for choosing ChildPilot I chose child Pilot because it was the only platform that allowed spanish speaking families ease of use with communication. Review Source MQ Maddy Q. Director Individual & Family Services Used the software for: 2+ years ### "Happy customer " April 8, 2022 5.0 Wonderful Pros Support staff is very helpful in troubleshooting and explaining how to use ChildPilot. Cons Nothing comes to mind at this time what I don’t like. Reason for choosing ChildPilot Quick book program integration Review Source JB Jeremy B. Self employeed Construction Used the software for: Less than 6 months ### "Child.pilot" January 31, 2020 5.0 Its overall decent and love the features. Pros I just started using it for my daughter. It's a great thing to have to see her right there playing. Love that Cons It has some issues with loading, and also billing issues. I also don't like to pay for the services -personally think it should be included. Review Source Response from SportsPilot February 11, 2020 Jeremy, here at childpilot we are so proud to serve our schools as well as all their families. We appreciate your feedback and will work on our end to fix any billing or loading issues. If you ever have any questions, please do not hesitate to reach out to us at Support@ChildPilot.com JC Jorge C. Director Education Management Used the software for: Less than 6 months ### "All in one" July 23, 2019 5.0 The support that you get is amazing. They go above and beyond to get what you need. We are extremely grateful! Pros We had used different platforms in th oast and nothing ties everything together so efficiently like ChilPilot. Cons The most challenging was using the billing system. Review Source Response from SportsPilot February 11, 2020 Jorge, thanks for your kind review. We are so happy that ChildPilot could minimize your administrative tasks by streamlining all your administrative duties in an all-in-one platform.