# ChildPilot Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChildPilot the right Daycare solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181289/ChildPilot/reviews --- ChildPilot 4.6 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ChildPilot Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews AO Ashley O Owner DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “The most important aspects I think are that it is a reliable communication tool for families and teachers/administrators, notifications sent in real-time, and ease in creating invoices and accepting payments.“ May 16, 2024 BS Beth S DirectorEducation Management, 11 - 50 employeesUsed the software for: 1-2 years. “We still struggle with finding the best way to do a Mass Enrollment at a particular time for over 100 people at a given time without running into some issues.“ May 15, 2024 JB Jen B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It is convenient to have access to reports for parent tax purposes and also if we need any reports on student/family info as well as billing.“ May 15, 2024 KO Kristin O DirectorPrimary/Secondary Education, 11 - 50 employeesUsed the software for: More than 2 years. “There were some flaws in the coding that impacted our ability to have a smooth pre-registration process this year.“ May 15, 2024 JB Jen B DirectorEducation Management, 2 - 10 employeesUsed the software for: More than 2 years. “It has helped us register new students and keep documents electronically organized (essentially helping us go paperless).“ May 15, 2024 sl sinwu l team leaderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Sometimes I feel like the sleep pattern tracking feature doesn't quite work.“ March 5, 2025 AT Amit T Teaching and ChildcareEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “With the help of this software parents do not have to call continue since we can keep them updated with the help of images and messages.“ February 16, 2025 SS Stephanie S OwnerIndividual & Family Services, 11 - 50 employeesUsed the software for: 6-12 months. “Glitches at times and some features aren't what I need.“ May 14, 2024 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NT NUICA T. Account payable Accounting Used the software for: 1-2 years ### "It's a must have program for families" February 25, 2025 5.0 In every family, this program is a must have, you can see and manage child activities. I recomand this program. Pros I like this program very much because I can easily manage child's programs, view reports, and all the learning journey. Cons This program is a must, i like it and I have no problems using it. Review Source MR Marnie R. Director Child Day Care Services Used the software for: 6-12 months ### "ChildPilot brings the personal touch to childcare apps" March 5, 2025 5.0 I love using ChildPilot. My staff and parents enjoy using it too. It’s easy to use and simplifies so many things from an administrative end Pros Easy to use and any request or assistance I need is handled by the same person I have used from day 1. I love the personal connection. Cons A few features that aren’t included. But when I really needed a feature I called and ChildPilot created that feature so it’s really not a negative Review Source JD Jonathan D. Director/Owner Education Management Used the software for: 2+ years ### "Feedback" April 5, 2022 2.0 It was great in the beginning with Engineering access for features or issues. Over the last few years, that has gone away and our initial technical issues still remain. These type of disruptions have us considering a future platform shift. Pros Ease of use and self service with family tax document preparation. Cons Check-in/out with teachers has been a problem since day 1. Messaging on the platform is lacking badly. Lately we've had families say they cannot connect or keep receiving a spinning wheel when attempting to check-in/out their children. Review Source Response from SportsPilot April 11, 2022 Jonathan, thank you for taking the time to provide your feedback. We are happy to hear we have facilitated parent functions. We take our clients' satisfaction very seriously and continuously work to ensure our clients have a positive experience. The check-in issue was addressed and fixed immediately; if parents are still experiencing this issue, please discuss this matter or any additional concerns with your representative via phone, email, database support chat, or email us directly at support@childpilot.com. We look forward to connecting with you soon! EV Eze V. Online Marketer Staffing and Recruiting Used the software for: 1-2 years ### "My Experience with ChildPilot" March 4, 2025 5.0 Pros I have a great experience with ChildPilot.This software has made child care easy it allows or gives one time to spend with their children Cons I like everything about ChildPilot since it helps me with my needs Review Source KK Kenya K. Director Child Day Care Services Used the software for: 6-12 months ### "Child pilot it’s great!" March 6, 2025 5.0 I love it, who knew you can find this software that can take care of so many things Pros It’s all in one it’s great for communication, enrollment and staff Cons I really don’t have any cons it changed my daycare for the better Review Source sL sinwu L. team leader Health, Wellness and Fitness Used the software for: Less than 6 months ### "best app for caring children" March 5, 2025 5.0 I really interesting this app.! Taking care of children's health is really important, and this app provides everything. I think it will be of great help to parents raising children. Pros This app helps you manage your children's health and safety. I think it's good to be able to manage your child's growth, height and weight, and check their location. I think it's good that if you register various medical information, you can easily share it with medical professionals. Cons Sometimes I feel like the sleep pattern tracking feature doesn't quite work. Also, since it involves writing down a lot of information by hand, it doesn't seem to be completely professional. Review Source RH Rosie H. Administration Child Day Care Services Used the software for: Less than 6 months ### "ChildPilot - Everything you need right here! " March 6, 2025 5.0 I am finding ChildPilot excellent! Can’t fault anything but the odd days it has its issues with loading but like I say that is very minor. It’s a keeper for our school. Pros Really like how everything is in one place and it’s very easy to navigate. It’s very easy to reach out to parents, teachers, staff. We have had positive feedback from parents & caregivers also which is fantastic. Cons The fees are a little high but for what you get from ChildPilot i dare to say is worth it. Also have had issues with loading pages etc but very minor. Review Source AT Anastasiia T. Assistant Automotive Used the software for: Less than 6 months ### "A convenient and useful tool for optimizing work." March 11, 2025 4.0 Overall, ChildPilot is a great tool that simplifies work. It’s easy to use, convenient, and genuinely helpful. I hope the developers continue improving it Pros I liked the user-friendly interface and intuitive navigation. The software saves time by automating many processes. The integration with other services is also a great feature, making work more efficient. Cons I wish there were more customization options. Occasionally, there are minor bugs, but nothing critical. Review Source GL Grace L. babysitter Child Day Care Services Used the software for: Less than 6 months ### "ChildPilot is Awesome" March 3, 2025 5.0 Pros It is comprehensive and a well thought out platform that is absolutely made for parents with a busy schedule Cons Ease of use: It was a little difficult to understand all the offerings this software had Review Source AP Alicia P. Parent Individual & Family Services Used the software for: Less than 6 months ### "ChildCare Basics" January 14, 2025 5.0 I used this through my niece's school, it is fairly new to me have not been usingit that long. Pros I used this for my niece it is a great platform for parents to communicate using valuable tools. Cons I have not experienced any cons with this as of yet. Review Source DH Danielle H. Owner Education Management Used the software for: 6-12 months ### "Well Worth the Time and Money" May 14, 2024 5.0 This has been one of the best decisions I have made in the process of opening my child own child care center. I can't imagine how people do it without this amazing product and support team. Pros I love how helpful the ChildPilot team has been for us. We are a brand new childcare center and they have been so supportive guiding us through the way (even through TURMOIL) :) Thank you, Ms. Gutierrez!! Cons I wish there was a way for parents to schedule a tour on the ChildPilot app. I am currently having to outsource to another app to allow parents to schedule a tour and then redirect them to the ChildPilot inquiry form. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing ChildPilot After doing a virtual meeting with all companies mentioned, ChildPilot fit my needs the best. Being a long term teacher, and mother, I knew what both teachers and parents are looking for in a daily communication as well as what the needs were for both teachers and parents in this type of setting. Review Source SP Sarah P. Director Education Management Used the software for: 6-12 months ### "Great Switch from another program" May 14, 2024 5.0 Its been great! I am very happy we made the switch! Pros I love how easy it is to use. I can email my rep and get an answer pretty quick. Its so nice to reach out and be able to get any help quickly. Cons Subsidy portion is a little hard to navigate, which it was easy to put in payments from the state. Like maybe all on one page instead of bouncing around to every kid to enter their payments. Switched from [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) I needed one system. Where everything was all in one place. Review Source sL shelby L. Director Education Management Used the software for: 6-12 months ### "Perfect for Childcare" September 21, 2020 5.0 I took over a childcare center had had no administrative system in place and poor means of communication with families. This system changed all of that and I feel like we haven't even used it to its full potential Pros Startup was so simple and fast! This product easy to use and straightforward forward, not full of features that I don't need. I love how customizable it is I can select what features I want/need and can disable what I don't need. It is well rounded and it's perfect from an administrative aspect as well as a great classroom tool. My staff and families LOVE this app. To top off how great the program is itself is the customer service is amazing. Our reps is an amazing resource. If I have any questions or concerns she/he is very responsive, informative and helpful. Cons The only thing I would change is the lesson planning section. I think its great for a program that may not have a system. But we have an established( specific ) way we create lesson plans and have a hard time transitioning it to the app. Alternatives considered [Lillio](https://www.capterra.com/p/134048/HiMama-Preschool-Child-Care-App/) Reason for choosing ChildPilot Price and ChildPilot is very comparable if not better to them Switched from [Bloomz](https://www.capterra.com/p/160402/Bloomz/) Blooms seemed like it was ment for elementary schools. The childcare version off the app was poorly designed and not at all useful. On top of it the customer service was HORRIABLE Review Source Response from SportsPilot October 14, 2020 Shelby, thanks for choosing ChildPilot and leaving us a review. We are so pleased to hear that You, Your Staff, and Your Parents are enjoying ChildPilot. It's feedback like yours that reminds us why we do what we do. We are continuously working to make sure we deliver the best service and will look further into making improvements based on your recommendations. LH Lori H. Preschool Director Primary/Secondary Education Used the software for: 1-2 years ### "The Best Software for the Best Price" September 18, 2020 5.0 It has been a wonderful experience! I'm not always the most savvy computer user and I had no problems using this software. Pros We are a Lutheran preschool and the price fit into our budget nicely. It's also user friendly for both our preschool staff and parents. The customer service is phenomenal! Within a few minutes of an email that we are having an issue or we forgot how to do something, we will get a call or email back within seconds or minutes. This program has saved us so much time when it comes to billing and payroll! It was a Godsend during the quarantine, our preschool was closed and the teachers were able to post their lessons and make videos for the kids so they could continue learning while at home. Cons We wish parents could upload photos so that teachers could see them in their messages. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing ChildPilot ChildPilot offered all the features we needed for one low price, whereas the others required additional costs to access certain features. It also appeared to be more user friendly for both our staff and parents. Review Source Response from SportsPilot October 14, 2020 Lori, we're delighted to hear about your experience with ChildPilot. Thanks for sharing! We appreciate you and will continue to work hard to deliver the best customer service. As we continue to make improvements to our software, we will look further into making improvements based on your feedback. GL Gini L. Owner Primary/Secondary Education Used the software for: Less than 6 months ### "Using ChildPilot for transactional child care" February 18, 2020 4.0 Very good customer service. Easily accessible. Always available to work out a problem. The problem gets fixed fairly soon. Pros We are a different kind of child care entity. ChildPilot has been good to work with us to customize our needs to the software, so it works for us. Cons Didn't segway with Quickbooks as easily as it was advertised to. Still trying to work out kinks in the software for these two programs to match. Alternatives considered [Procare Solutions](https://www.capterra.com/p/23486/Procare-Child-Care-Management/) Reason for choosing ChildPilot ChildPilot offered to match their software to the types of transactional child care that we provide. Review Source Response from SportsPilot October 14, 2020 Gini, thank you for your feedback. We are pleased to hear ChildPilot is a helpful tool for your child care program. We appreciate you and are continuously working to make sure we deliver the best service possible. SS Shiran S. Administrative Director Education Management Used the software for: 2+ years ### "Answers some of our needs." May 14, 2024 4.0 It is definitely better than no system at all, but it is not designed with after-school program needs in mind, and it shows. Pros Attendance tracking, digital documents, responsive customer support. Cons I am having trouble generating reports with the necessary information. I need to use Excel to supplement the information. The parent portal is not user-friendly. I wish I could edit the inquiry form by myself. I often find that many features are not visible to me and I am not aware of them. Review Source TG Tyshell G. Director Education Management Used the software for: 2+ years ### "Excellent " May 15, 2024 5.0 I have a Good overall experience with the app Pros The ability to breakdown updates and for parents to check in their children and upload documents Cons I would say that i don’t like the Glitching Switched from [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Pricing is what made me make the switch Review Source AW Angela W. Director Education Management Used the software for: 6-12 months ### "Review for Spanish Community Center" May 14, 2024 5.0 My overall experience with ChildPilot has been great. It help with communicating to all the spanish speaking families in our program via text or portal. Pros I like the ability to pull reports of all the children in the program showing birthdates and age projection. Cons I would like to customize the reports to show start date, child, date of birth and projected age. Reason for choosing ChildPilot I chose child Pilot because it was the only platform that allowed spanish speaking families ease of use with communication. Review Source RR Rhonda R. Co-owner Education Management Used the software for: 1-2 years ### "Love this Software!" April 6, 2022 4.0 Childpilot is an amazing company! They are supportive of all our needs. Pros I love how versatile this program is for our center. It seems that everyone has a different favorite use. Cons I am ready for a employee scheduling module that integrates into our classroom schedule so that we can see any future staff shortage and track tardies, absences, and overtime projections. Alternatives considered [Time Tracker](https://www.capterra.com/p/122309/eBillity-Time-Tracker/)[brightwheel](https://www.capterra.com/p/144060/brightwheel/) Review Source DD Desiree D. Recreation Coordinator Recreational Facilities and Services Used the software for: 6-12 months ### "ChildPilot is a must have for programs and families" April 5, 2022 5.0 When implementing a program software I was worried about having families and staff all on the same page. My worries were quickly dissolved as I saw and heard how much the staff and the families loved it. It is easy to use but also very inclusive. Our administration team really appreciates the program and the support the ChildPilot team have provided! Pros Our families love having the ability to follow along with what their children are doing during the day. Staff love the ability to share the day with families, while also helping each other be notified of daily activities. Cons Every suggestion I've made has been heard and either implemented or passed on for the development team to work on. I have no complaints about ChildPilot or the team! Review Source PN Penni N. Director Primary/Secondary Education Used the software for: 2+ years ### "director of child care " April 5, 2022 5.0 best communication for staff and parents Pros The program is a great form of communication between staff and parents Cons When writing messages i wish it was more like word and corrected your grammar and capitalized letters that need to be. Reason for choosing ChildPilot best service that fit our business Switched from [Smartcare](https://www.capterra.com/p/141292/SmartCare/) better service Review Source MA Maret A. Office Manager Education Management Used the software for: 1-2 years ### "ChildPilot is an incredible software" February 11, 2020 5.0 After using ChildPilot for two years, it is clear that ChildPilot is an incredible childcare management software. The functionality of the software is as solid as the more expensive choices. As an office manager of a preschool, it does everything that I need it to do. Utilizing the web based interface, it is very friendly for our staff and parents. The added functionality of direct messaging from the software allows us to communicate with our families. A nice feature that our families love is providing the flexibility to make tuition payments online. My experience with the ChildPilot customer service has been impeccable with amazing response times. I also appreciate their willingness to listen to our needs to customize the software or add features. I highly recommend this software. Pros User friendly and great customer service Cons I need to explore all of the features this software offers. Reason for choosing ChildPilot \[SENSITIVE CONTENT HIDDEN\] are great to work with. They have created a functional software that works for our industry at a reasonable price. Review Source Response from SportsPilot October 14, 2020 Maret, we are thrilled to have you as part of the ChildPilot family! Your kind words mean a lot to our entire team. We will continue to enhance our software and meet your needs at all times. MQ Maddy Q. Director Individual & Family Services Used the software for: 2+ years ### "Happy customer " April 8, 2022 5.0 Wonderful Pros Support staff is very helpful in troubleshooting and explaining how to use ChildPilot. Cons Nothing comes to mind at this time what I don’t like. Reason for choosing ChildPilot Quick book program integration Review Source JB Jeremy B. Self employeed Construction Used the software for: Less than 6 months ### "Child.pilot" January 31, 2020 5.0 Its overall decent and love the features. Pros I just started using it for my daughter. It's a great thing to have to see her right there playing. Love that Cons It has some issues with loading, and also billing issues. I also don't like to pay for the services -personally think it should be included. Review Source Response from SportsPilot February 11, 2020 Jeremy, here at childpilot we are so proud to serve our schools as well as all their families. We appreciate your feedback and will work on our end to fix any billing or loading issues. If you ever have any questions, please do not hesitate to reach out to us at Support@ChildPilot.com JC Jorge C. Director Education Management Used the software for: Less than 6 months ### "All in one" July 23, 2019 5.0 The support that you get is amazing. They go above and beyond to get what you need. We are extremely grateful! Pros We had used different platforms in th oast and nothing ties everything together so efficiently like ChilPilot. Cons The most challenging was using the billing system. Review Source Response from SportsPilot February 11, 2020 Jorge, thanks for your kind review. We are so happy that ChildPilot could minimize your administrative tasks by streamlining all your administrative duties in an all-in-one platform.