# Smith.ai Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Smith.ai Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat --- # Smith.ai Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smith.ai ## What is Smith.ai? Smith.ai is a sophisticated AI-powered call handling platform that blends advanced voice AI with professional live agents to ensure no call goes unanswered. Designed for growing businesses, Smith.ai delivers 24/7 high-quality call answering, intake, and lead capture through its AI Receptionist and Virtual Receptionist services. With natural, conversational AI, seamless human handoff, and deep CRM integrations, Smith.ai customizes every client experience to drive growth and improve satisfaction. Backed by 500+ trained human receptionists and a world-class success team, Smith.ai has handled over 10 million calls with 99.95% uptime. ## What is Smith.ai used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $95 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Smith.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://smith.ai&name=Smith.ai) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Smith.ai 4.8 (29) VS. [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $95 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (29) Ease Of Use 4.4 (1,092) Value For Money 4.7 (26) Value For Money 4.0 (848) Customer Service 4.9 (28) Customer Service 4.3 (878) ## Smith.ai alternatives [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Starting price $19.00 Per User, Per Month Highest Rated [4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month [Drift](https://www.capterra.com/p/227417/Drift/) [4.5 (199)](https://www.capterra.com/p/227417/Drift/reviews/) Starting price Contact vendor for pricing [Learn More](https://www.capterra.com/p/227417/Drift/) [View all alternatives](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Lead Capture 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers AI Copilot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Escalation 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Chatbot 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Smith.ai 103 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatic reply functionality for incoming messages Create and automatically send premade copy in response to customer messages Track and manage schedules and meetings via an integrated calendar Record the audio of phone conversations for quality assurance purposes Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Protect sensitive data for digital privacy Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Public or private sharing of digital files such as documents, audio/video, images, and more For the intention to be used by developers Intended to be used by online stores Caters to sales teams Used as a promotional or demonstration tool in sales and marketing presentations Geographic location of visitors determines behavior of the software Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Automatically identify and save contact information of potential customers Real-time alerts or notifications that inform teams about new leads or prospects Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Ensure the authenticity of each lead by verifying their information, eliminating duplicate leads/contacts, etc. Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and support multiple languages Process and analyze human language in text or audio form Form to collect visitor contact information when live chat isn't available Generate personalized communications upon request to meet customer needs Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Predict future data based on historical data sets Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history See options for potential search queries within the system Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Train your system to interpret and transcribe voice messages Allow customers/users to submit support queries and service requests Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (29) 4.8 Based on 29 reviews ## Pricing Value for money 4.7 (26) [View pricing plan details](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/pricing/) Starter $95.00 Flat Rate,Per Month It includes: - Appointment booking - Lead qualification - 24/7 human escalation - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Email Support - Phone Support - Chat support Basic $270.00 Flat Rate,Per Month It includes: - Appointment booking - Lead qualification - 24/7 human escalation - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Email Support - Phone Support - Chat support Pro $800.00 Flat Rate,Per Month It includes: - White-glove setup - Appointment booking - Lead qualification - 24/7 human escalation - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings - Rich business insights - Email Support - Phone Support - Chat support Value for money 4.7 (26) 4.7 Based on 26 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.8 Based on 29 reviews Filter by rating 5(26) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent CH Chad H. Vice President Construction ### "Avoid Smith.Ai" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2023 Pros I cant think of any positive experience. We used them as a last resort because the service was so terrible. Cons Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RL Ramon L. Office Manager Law Practice ### "Smith Ai for Law Firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 11, 2023 Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. Pros Being able to use phone reps to accurately receive message on our behalf. Cons Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Dianna C. lawyer Law Practice ### "Converting Our Website Traffic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 They have been professional and helpful. Their agents are responsive to our clients and also to any changes we have requested. Pros Due to the quick responses from Smith.ai, visitors to our website are able to ask their questions and feel connected to our office from the outset.Therefore, our conversions have doubled. Cons The product was easy to install and is easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2022 Thank you for your review, Dianna! We're happy to be handling live chat responses for your business! JH Juanita H. Attorney Legal Services ### "I prefer a consistent person to answer the phone " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 25, 2022 I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office. Pros I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received. Cons I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect. Alternatives considered [Ruby Receptionists](https://www.capterra.com/p/186839/Ruby-Receptionists-Virtual-Receptionist-and-Chat-Services/) Reasons for choosing Smith.ai I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that group Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 3, 2022 Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business! OS Olivia S. Owner/Attorney Law Practice ### "Live Chat is a No Brainer for my Firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 21, 2021 Pros I’ve used smith.ai receptionist services, and the Live Chat was a no brainer for me. The live chat receptionists interact in real time with website visitors in the same way he or she would interact on a live phone call. I’ve received great leads from the service. I think it’s important to meet leads where they are, and they now expect live chat. Cons I honestly can’t think of a negative. Smith.ai Live Chat has been great for my firm. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 24, 2021 Thank you for your review, Olivia! We're more than happy to help capture your web leads for your firm! SG Sara G. Owner Computer Networking ### "Serve your clients ASAP " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2021 I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option. I sighed up with them and never looked back. They even make outgoing calls and can help me with other tasks besides handing incoming communications. Pros I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued. Cons The free version does not work well. The receptionist answered chat is the service that really works. Reasons for choosing Smith.ai n/a Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 5, 2021 Thank you for your review, Sara! We're happy to be responding to your new leads that find your business on Google! RN RJ N. Co-Founder Transportation/Trucking/Railroad ### "Outstanding Option for CX Help" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 17, 2021 The team has been helpful, responsive, and has helped with everything along the way. Pros Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. Cons It took some time to set up the Q&A portion initially, but it was well worth it. Switched from [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 23, 2021 Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads! MJ Maria J. Principal Attorney Legal Services ### "Smith Chat Service adds Great Value to your Firm" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2020 My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick. The Free Chat service is fully comparable to my prior paid chat service, which it replaced. Even existing clients use it to reach out to me - this is how easy it is to use from any platform (computer, phone, table, etc.). Pros This is FREE software to Smith Customers that integrates effortlessly with your website, and is highly customizable both visually (to blend with the look of the website), and content-wise. For me, it replaced a paid Chat service, with the same effect. It is a great tool that potential clients use to reach out to my Firm, and I also see many existing clients sending messages via the Chat service as a way to communicate. The message email is instant, clear and very professional. I highly recommend this service to my peers. Cons There are no drawbacks that I can think of with the Smith Chat service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 14, 2020 Thank you Maria! We're more than happy to be an asset to your firm with our chat solution! Neal C. President Marketing and Advertising ### "Smith.ai is a client lead generating machine!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2020 Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value. Pros After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors. Cons It needs an easier way to white label the service. Reasons for choosing Smith.ai The decision to use Smith.ai chat was driven by the expandability to go from a free solution to an unlimited question option all the way to a human response system as the product proved itself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2020 Thank you for the review Neal! We're happy to hear that your lead conversion of new clients has improved since adding Smith.ai chat to your website. AU Anonymous User Owner Legal Services ### "Great service - highly recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 3, 2020 Would highly recommend. Pros The software is very user friendly and integrates well with our website. Cons There are limited communication features. Switched from [zistemo](https://www.capterra.com/p/150263/MoneyPenny-me/) Cost Alternatives considered [zistemo](https://www.capterra.com/p/150263/MoneyPenny-me/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 28, 2020 Thank you for the kind words! We're happy to provide your team with a user-friendly solution for your website. [View all Reviews](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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