# Reviewpro Reputation Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Reviewpro Reputation Software - reviews, pricing plans, popular comparisons to other Review Management products and more. Source: https://www.capterra.com/p/181148/Reviewpro-Reputation --- # Reviewpro Reputation Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Reviewpro Reputation ## What is Reviewpro Reputation? Shiji Reviewpro Reputation by Shiji is the leading reputation management platform built for hospitality. Trusted by brands like Radisson Hotel Group, NH Hotels, and Ascott, it aggregates reviews from 140+ sources in 45+ languages and delivers powerful insights through the Global Review Index™ (GRI™), the industry-standard score. Hotels use it to monitor sentiment, benchmark competitors, automate responses with AI, and improve guest satisfaction. With custom dashboards, case management, and integrations with PMS, CRM, Google, and Booking.com, teams save time and act quickly on feedback. Scalable for single properties or global portfolios, Reviewpro Reputation helps over 60,000 hotels increase scores, improve service, and drive more revenue. ## What is Reviewpro Reputation used for? [Reputation Management](https://www.capterra.com/reputation-management-software/)[Review Management](https://www.capterra.com/review-management-software/)[Survey](https://www.capterra.com/survey-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Reviewpro Reputation alternatives Highest Rated [5.0 (150)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (701)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (254)](https://www.capterra.com/p/149054/Brand24/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (86)](https://www.capterra.com/p/207396/GiveMe5-ai/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/181148/Reviewpro-Reputation/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Response Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Review Monitoring 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Keyword Tracking 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and monitor a specific set of keywords Multi-Location 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple locations Real-Time Notifications 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Reviewpro Reputation 15 features Software program that continuously adjusts its behavior based on observed data Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Track and monitor a specific set of keywords Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple locations Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and manage surveys Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.2 (6) 4.2 Based on 6 reviews ## Pricing Value for money 3.7 (6) ### Starting price Free trial not available Value for money 3.7 (6) 3.7 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (6) 4.2 Based on 6 reviews ## User reviews Overall rating 4.0 Based on 6 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent TD Teodora D. Marketing Manager Leisure, Travel & Tourism ### "ReviewPro forever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2023 Con ReviewPro, hai il controllo totale della tua Brand Reputation, ti serve meno tempo per rispondere a TUTTE le recensioni ( utilizzando i template di risposta) in più hai la possibilità di utilizzate le lingue che ti servono. Pros Il fatto di poter gestire 11 strutture da un unico dashboard è estremante utile. Si perde un sacco di tempo saltare da una piattaforma ad altra, logarti, autenticarti . Qui hai la possibilità di vedere tutto. Poi, è molto intuitivo e facile, e quando non si capisce qualcosa, l'assistenza è estremamente cortese e tempestiva Cons Il fatto che non sono tutte le piattaforme visibile. La più grande perdita è stata Facebook. Reasons for choosing Reviewpro Reputation Per la facilita d'uso. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 22, 2023 Thank you for your review, Teodora. We're so glad to hear that you find Shiji ReviewPro useful in managing your day-to-day operations and saving time. We've worked hard on the features you mention like response templates and languages, so it's great to hear they are of benefit. As for Facebook reviews, you'll be happy to know that our engineering team is working hard to get the API back online so you can once again use it. Make sure you read our 'Product Spotlight' updates to ensure you get the latest improvements and are notified right away! Very best, the Shiji ReviewPro team. AM andrea m. creative director Hospitality ### "Customer service is exceptional! " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 23, 2022 Overall, the experience I had with ReviewPro was positive and successful. The success is mostly due to the great teamwork between the property and the ReviewPro representatives. They cared deeply about our goals and worked creatively to meet our needs. Pros The very best thing about ReviewPro, aside from the functionality, is their customer service. Their team is willing to meet as many times as possible to ensure easy deployment, successful campaigns, and clear understanding. We hosted zoom meeting with ReviewPro reps in order to create customized surveys to capture strategic data and influence customer loyalty. The custom options that were available made the process positive and successful. We liked that we could incorporate all of our own branding credentials from logos to colors and even wording. Cons The cost is high for small sized properties. The scale is not matched for privately owned small sized hotels and inns. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LE Larissa E. Freelancer Market Research ### "Increase your business with ReviewPro!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2020 I have helped my husband with his cleaning business using ReviewPro. Your online reputation is VITAL and it is so important to have as many positive reviews as possible because it brings you so much more business. ReviewPro has helped us to accomplish this and is so easy to use! Pros I love how easy it is to send your clients requests for reviews.. and with the link right there so it is easy for them to review you! I especially love the text message feature. Cons I have no complaints about ReviewPro! I think it is so important to build up your online presence with as many positive reviews as you can so this software is wonderful! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Aaron C. Senior Reservation Agent Hospitality ### "ReviewPro - An Extensive Suite of Tools for Customer Feedback Surveys and Correspondence" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 19, 2020 Pros The most helpful feature of ReviewPro was the ability to reply to guest surveys and comments online using preset templates, this saved our staff a tremendous amount of time in the busy season when surveys were piling up and we found it very convenient to use. The ReviewPro smartphone app was also very useful when working out of the office and tied very nicely to the web browser version. Again, this saved the staff time and allowed us to respond to our guests even when out and about. Cons Our company was looking a more affordable provider for guest survey solutions; so we did transition to SurveyMonkey. However, ReviewPro does offer a lot of quality services for their price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Directora a l'Hotel Sa Voga Hospitality ### "Don’t use it if you are a small hotel" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 29, 2018 Pros Nothing. Probably it is good for a big hotels Cons Very expensive, poor service. I had to pay for two years for something that it wasn’t usefull for my business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User VP Revenue Management ### "Great product to support your reputation" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 21, 2018 Pros It is a great platform that allows better and clear understanding of what impacts are happening on our hotel and how we can manage these effectively to grow our business. The system provides some good and powerful analytics which allow for better decisions to be made. Cons None! all is good. Ever since using the platform it has been easy for us to manage our reviews and it is very clear as to where our opportunities are. 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