# Page 5 | Avail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Avail the right Real Estate Property Management solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181119/Avail/reviews --- Avail 4.6 (276) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 3rd, 2026 # Page 5 - Reviews of Avail ## Showing most helpful reviews Showing 101-125 of 276 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Benjamin C. Landlord Real Estate Used the software for: Less than 6 months ### "Great for new landlords" November 5, 2019 5.0 On the times I've had to reach out to Avail they've responded in a reasonable time, and resolved the issues quickly. They were mostly user-error. Pros The product handles almost everything a property management company does, except the actual human element. Rent analysis Build listing & syndicate to other sites (plus materials to help guide you through building an effective listing) Tenant screening Lease/Contract signing, along with localized templates, and options to customize. Payment scheduling & management late fee management online maintenance requests lease renewals. Cons No complaints about any current features, but one place where it could improve is reporting. For example, year end reporting of income & expenses from the property, to assist at tax time. Currently I have to handle this outside the product. Reason for choosing Avail n/a Review Source Response from Realtor.com November 6, 2019 Hi Benjamin! Thank you for writing such a detailed review. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. In terms of improving the reporting, this particular point of feedback is something that we've gotten from quite a few users. That being said we are certainly taking this as a key point of consideration moving into the new year (it is most certainly on our radar as far as being a part of our product roadmap). Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is robert@avail.co -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co DANI Dr Ann Nkiruka I. Landlord Education Management Used the software for: 2+ years ### "Makes Being A Remote Landlord Easy!" May 7, 2019 5.0 I love using Avail and I have recommended it to family and friends who have rental property. Pros Avail helps me manage my properties from hundreds of miles away. The system allows me to advertise vacancies, accept applications, check backgrounds, create and sign leases, and collect rent—all remotely. Cons The initial set up for my tenants’ payments was a little buggy, but customer service was very helpful. No future issues. Review Source Response from Realtor.com May 9, 2019 Hi Dr. Nkiruka, My name is Robert and I'm one of the dedicated Community Managers here at Avail. I wanted to follow-up to say thank you so so much for being a valued Avail user (and thank you for the honest review)! As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for); this also includes providing a more intuitive tenant on-boarding process. That said I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled! Thank you so much for the honest review; I'll definitely relay your kind words to my Customer Success team, and keep in mind that we're here as a resource for you! More than happy to help out as best we can :) Kindly, Robert B. Community Manager @ Avail.co JC Joe C. Owner Utilities Used the software for: 1-2 years ### "Great for rental properties" May 8, 2019 4.0 Pros I like that it is affordable and makes it easy for tenants to pay online. Most rental properties I am aware of are difficult for communication and you need to mail a check or drop it off. It's also great for creating and signing leases without having to worry about meeting or mailing paperwork back and forth. Cons The interface seems a little cluttered, but that could simply be because I don't use all of the functionality. I do "x" out of some recommendations and such that seem to always come back. Review Source Response from Realtor.com May 9, 2019 Hi Joe! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review). As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience. For this I do sincerely apologize. We are working on 'decluttering some of the user dashboard to make it a bit more intuitive - more on that to come). I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled! Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co WM William M. CEO Used the software for: 6-12 months ### "New Landlord" August 1, 2017 5.0 Property management with excellent communication. Pros Keeps track of everything and communicates effectively with both tenant and landlord. I am new, but with this software I am very confident that I am doing it right. Cons Some tenants may feel that the payment due date reminders are a little aggressive. For example, two notices are sent in advance of each month's rent payment. Probably not a bad idea but I think that I would be annoyed if I were on the receiving end. Review Source Response from Realtor.com May 9, 2019 Hi William, Robert here. I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your product review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come. As for the tenant notifications, I do sincerely apologize for any hassle this may have created. Many landlords have noted that rent reminders aren't sent enough which is why we do send those before the due date, but I totally understand how it could be frustrating. We're currently working on a few product automations and updates so to make the on-boarding process even more intuitive. Reviews like yours are central to exploring how we can make things better. If you have any questions or need help within your account, let me know. My email is robert@avail.co, and I'm here as a resource for you. Kindly, Robert Bates Community Manager @ Avail.co LS Lori S. renter Information Technology and Services Used the software for: 2+ years ### "glitch with website" May 1, 2019 3.0 Pros Autopay. Cons The last two times I have updated my payment method for Autopay, it did not save. Please fix. Review Source Response from Realtor.com May 3, 2019 Hi Lori! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported. As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, ? Robert B. ?Community Manager @ Avail.co ZI Zoriana I. Property manager Real Estate Used the software for: 2+ years ### "Excellent " December 30, 2021 5.0 Very helpful Pros The website is very easy to work with, it’s doing 80 % of my work. The website works with another rentals websites and it’s posting al my rentals everywhere by it self. Cons Everything works perfectly, I don’t want to change anything there Review Source MS Michele S. Manager Construction Used the software for: Less than 6 months ### "Highly Recommend " March 19, 2022 5.0 It’s been less than a month using Avail and I have been extremely satisfied along with my tenants. The system walks you through every step easily with clear instructions. Customer support has been courteous, patient, fast and helpful. Pros The online payments are quickly deposited, document organization and tenant interaction keeps communicating professional are the reasons I chose Avail. Cons There isn’t a feature (yet) to upload my documents to send to tenants for signature. It has to be done externally and then uploaded into Avail. I wild like an email tab to quickly send emails to tenants instead of where it’s located now. Switched from [TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Faster and easy payment collection and easy to navigate portal. Review Source bK bridgette K. ceo Retail Used the software for: 6-12 months ### "Easy Collection Process" June 15, 2022 5.0 Pros The Avail software has a very easy sign up process. Once I signed up, and entered my property information an email was sent to my tenant. This convenience makes the rental collection process a breeze. If one qualifies for a fast pay account, rent payments are deposited the next day! I have yet to find another service that offers this great feature. Cons There seemed to be an issue with my tenant's payment. For some reason the payment did not process. This resulted in my landlord account being closed. An explanation of this would have been appreciated. Aside from this, I would recommend the software and try it again in the future. Review Source Response from Realtor.com August 1, 2022 Hi Bridgette, thank you for the super kind and honest review of Avail. This is exactly the type of customer testimonial that we aim for - highlighting the ways it has helped with your rental, and the ease of use of the tools we offer while also keeping things honest about the payment issue your tenant ran into. Sometimes payment issues can arise but it does sound like support was able to assist with this. Again, we are so happy to have a customer like you and if there's anything else I can help out with, please let me know. More than happy to assist! Kindest regards, Robert B. Community Manager @ Avail.co WH Wayne H. owner Real Estate Used the software for: 2+ years ### "Avail for property management" December 3, 2022 4.0 Overall experience has been good. Pros Easy to use. Has a free option. You can change the standard lease to add in your own terms. Cons Charges for auto debit of rent. When renewal came up the deposit language was not clear it was a renewal. Review Source Response from Realtor.com December 14, 2022 Hi Wayne! Thanks for taking the time to write your review. We love hearing feedback from our users, and we are glad to hear that you've found our software easy to use. In regards to your comment about the lack of clarity around the renewal experience deposit language -- we strive to offer clear communications about our features and platform. If you're interested in sharing, we'd love to hear more about your experience so we can work to improve these communications. You can send us a direct message or call us at (312) 292-9347 to chat with our customer care team. Thanks again for your time, and for being an Avail user! -Brittany M. JS Jan S. Owner Real Estate Used the software for: 6-12 months ### "Great value for small landlord" September 4, 2021 5.0 Avail has allowed me to eliminate use of an external property manager, which is saving me considerable cash, as well as feeling that I have a better handle on the operation of the rental units, all with a minimal amount of additional time spent on these functions. Pros Easy to set up, most questions can be resolved with the help bot. When more help is needed, the support team is responsive and helpful. With the enhanced version, for a minimal monthly fee, my tenants can pay their rents electronically with no fee. With the leases uploaded, it is easy to review them. I switched to this software after paying a property management company thousands a year in fees. Now I feel I am in better control of the properties, with minimal additional work. I have 3 units that I now manage. Well worth the cost. Cons It would be great to have expense tracking so a year end profit/loss statement could be generated. Presently, only an income statement is available. Reason for choosing Avail After perusing a few products, I decided to try the free version and after doing the setup and seeing how easy it was, opted for the enhanced verion. Review Source CO Carolyn O. Sr. Experience Researcher Information Technology and Services Used the software for: 6-12 months ### "Avail is a great guide to small property owners with tenants" August 31, 2021 5.0 Pros Avail is a great, free resource that helps to manage property and educate you on keeping tenants happy. It helped us do everything from list our property to make our selected tenants feel right at home. Cons I have zero complaints. It's free and has met all our needs completely. I can't highly recommend this software enough. Review Source KT Kevin T. Owner Real Estate Used the software for: I used a free trial ### "Dishonesty Use of Personal Information" November 2, 2019 1.0 All it takes is one dishonest act to steer me away from a company. After reading reviews of Avail, I decided to try using it for one of my properties. I have a Google number that I use for business because I do not want business calls on my personal phone. When I placed my first ad for a property, I received the message about not being able to prove my identity with a VOIP number. I absolutely understand this. So, I went ahead and entered my personal number to prove my identity. I was given the usual “We will not share your number with…bla bla bla.” Just imagine how infuriated I was when I learned that my personal number was now part of my public ad on Zillow, Hot pads etc. This is unacceptable. Pros Looked very useful at first. Did not have enough time to evaluate. Cons Misuse of personal information. Dishonesty. Review Source Response from Realtor.com November 6, 2019 Hi Kevin, Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account. As you've noted, we do require a real phone number in order to verify the user account. Still, I do sincerely apologize if it wasn't made clear that a different company contact number can be entered within your account settings; once that company number has been entered, that is the number that is syndicated to the partner listing sets. I'd love to hear more about the issue that you ran into. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co CB Christian B. Chief financial officer Real Estate Used the software for: I used a free trial ### "Great for properties, not so much on the back end" December 6, 2019 4.0 Avail has great reporting and intuitive features (reminders, ease of use, tenant experience) it really worked well for the partner in my business that does sales and marketing. However, we decided to go with a competitor because of the lack of financials for accounting purposes. Pros The ease of use and alerting features. I demoed 6 property management softwares and avail was the most modern and easy to use. I setup the software with no heavy learning curve very quickly. Cons While the software excels on the front end (tenants, payments, dashboards) the financial aspects are very limiting. If they made it to be an all-inclusive software to run multiple properties from the business owner side, investor side, and tax side, it would be a top-tier product. Alternatives considered [AppFolio Property Manager](https://www.capterra.com/p/92228/AppFolio-Property-Manager/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[TenantCloud](https://www.capterra.com/p/133029/TenantCloud/) Review Source Response from Realtor.com December 11, 2019 Hi Christian, Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself. Furthermore, I did want to also sincerely apologize for any issues that you might be running into in terms of the platform not being as fluid as you'd have hoped from a reporting perspective. We always strive to provide users with the as excellent of an experience as possible, and it sounds like this was not the case in your instance. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve. My email is robert@avail.co. Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again. Kindly, Robert B. Community Manager @ Avail.co TM Tim M. Manager Real Estate Used the software for: Less than 6 months ### "Not easy to use & not convenient for tenants" October 6, 2021 3.0 Overall --- I'm done with it and I'm researching for a replacement! Pros The multiple email reminders are great. Cons It's not easy to get started, it not easy to just jump in and figure out. Creating a lease or even trying to upload your own lease is extremely difficult! You are forced to create a "Payment Schedule" why? Remember "KISS" keep it simple stupid. Just put in the start & end of the lease and select auto renew or month to month. Tenants have a hard time paying! if a tenant gets a bill or a late fee, they cannot just pay the total amount due. They have to pay one charge at a time, meaning, pay the rent, than go back and either pay the bill or pay the late fee. Don't believe the hype about Next Day Rental Payments! It never happens and they give you a song and dance excuse. Than they say, well you get your money in 3 business days and that is the best in the industry. NOT TRUE! Removing a tenant is a big pain, what not have it so you can say, remove tenant now? Review Source TF Tim F. Owner Real Estate Used the software for: 2+ years ### "Satisfied " August 3, 2022 4.0 Very good Pros Lease tracking and reminders. Customer service is Excellent Online payments Cons Phone app needs more flexibility. Can do all things on a computer Review Source JN Jordan N. Property Manager Real Estate Used the software for: Less than 6 months ### "Highly recommend Avail" November 19, 2021 5.0 Wonderful experience, and has provided everything I need as I entered into the property management business. Pros I love the ease with which I can list properties, find renters, perform background checks, set up rent payments, and more. The customer service is absolutely top notch. I’ve received help via chat, email, and phone call. Each time they have surpassed my expectations. I love that they have a function that allows for me to create a lease based on the state of the rental property. Cons I have only one into one issue with not being able to change a lease date - which in the end was not a big deal. Review Source NS Nick S. Manager Real Estate Used the software for: 2+ years ### "Avail customer review" December 10, 2021 5.0 We find the software easy to navigate and fully appreciate staff access for personal attention being given to problems that develop. Pros Lease management including listing, notification, and payment tracking Cons Maybe keeping listing information accessible for historic purposes. Review Source SS Sean S. CEO Venture Capital & Private Equity Used the software for: 1-2 years ### "18 months" April 29, 2019 5.0 Pros I really love this software. User friendly and pretty quick. They must use high end servers. Once you learn it within a few clicks, it’s a breeze. I especially like the quick pay feature. Money in my account within 48-72 hours. Cons No app for iPhone. This is embarrassing for a company like yourself. If you don’t have an App by the end of the year. I will leave the service ASAP Review Source Response from Realtor.com June 20, 2019 Hi Sean, Thank you so much for the thoughtful feedback. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come. Many DIY landlords join Avail for the very reasons you mentioned? especially for collecting rent payments. That said, countless landlords have told us that a mobile app is a must-have. We've taken this feedback to heart and while I can say that a mobile app is on our roadmap in the coming months, I don't have an exact date for that yet. I'd love to hear more from you about what else we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. As we continue to add more tools to the platform, reviews like yours play a central part to exploring how we can make things better. Kindly, ? Robert B. ?Community Manager @ Avail.co SG Selwyn G. Property Manager & Accountant Real Estate Used the software for: 6-12 months ### "Avail yourself of Avail." September 20, 2021 5.0 It makes rental collections and reminders a piece of cake. It also allows the tenant to post nay maintenance issues as needed. Pros This is a very useful app. Most rental property apps include full accounting. We use Xero for accounting and Avail to manage the rentals and collect them. Xero automatically generates the monthly invoice a=so when the rent is collected through Avail it will post to Xero. At $5 per month it offers very good value. Cons I would like the app to include the FAR documents, especially the standard Florida Lease. Reason for choosing Avail Avail provides the service we are looking for. If you don't need all the accounting then try Avail. Review Source JS Joseph S. President Real Estate Used the software for: Less than 6 months ### "New customer " March 24, 2022 5.0 So far it’s been great. No issues. Pros Ease of use from a far. I’m in Florida and my apartments are in Pennsylvania Cons It’s taken me a little while to get around the website Review Source SM Scott M. owner Real Estate Used the software for: Less than 6 months ### "Helpful Tool" January 17, 2020 4.0 I like it and have received lots of traffic regarding the listing so that's great, the follow up responses arent so great, but could be my unit and pricing so who knows. Pros Being new to property management, I need help with listing the unit, processing an application, and creating a lease agreement. I have not made it to the point to actual process an agreement yet but the listing of the unit was a streamlined and efficient process. Cons I worry that when I respond to a rental inquiry using the web platform my response is landing in junk or spam mail, but no way to confirm that I'm aware of. Reason for choosing Avail it listed on multiple sites, not just the one. Review Source Response from Realtor.com April 1, 2020 Hi Scott, Thank you so much for leaving such a thorough review of Avail. My name is Robert and I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough and honest review of Avail. We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours helps us to make sure we're moving the product in the right direction. If you have any additional information that you'd like to add to that, please feel free to send this over to me as well (my email is robert@avail.co), and I'll get this over to my Product team! Thank you so much for the honest review and keep in mind that we're always here as a resource for you! Kindly, Robert B. Community Manager @ Avail.co mG mitchell G. owner Real Estate Used the software for: 1-2 years ### " level of confidence " May 15, 2021 5.0 greater level of efficiency , I have put more time back in my day !!! Pros flexibility of features, ie toggle switches best suited for my biz. auto direct pay, reports , on line apps mountainous portal , great response time !!! Cons would love to see the back end accounting integrated into the front end , this way I can only use one system as now i utilize Q books for accounting . Reason for choosing Avail 100% superior Review Source RS Rick S. Complex Claims Specialist Insurance Used the software for: 2+ years ### "Avail Assessment" February 4, 2021 5.0 Exceptional Pros The ease of use and great customer support Cons Recently, I have been told that, in order to publish on Zillow and others, I would have to deal with them directly whereas in the past it was all seamless and I only had to deal with Avail. Review Source YW Yaping W. Landlord Real Estate Used the software for: 2+ years ### "Avail is a life saver!" May 28, 2022 5.0 Fantastic Pros Easy to manage and has almost all functionalities I wanted Cons I haven’t find the Online lease signing very handy. Reason for choosing Avail Easy to use and less expensive Review Source SN Sarah N. Logistical specialist Government Administration Used the software for: 2+ years ### "Landlord overseas" November 6, 2019 4.0 I have been happy so far and feel that it’s a good value for my money. Pros It’s affordable, and provides my tenants a easy way to sign their lease and send payment. I like that I can do background check without having to copy their personal information. This aspect keeps us both safe. Cons It can sometimes be tricky to navigate. I wish I could contact someone by phone when I’m having issue instead of having to wait for an email. Review Source Response from Realtor.com November 14, 2019 Hi Sarah, Thank you so much for the kind review. I can't begin to thank you enough! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. Having said that, I also want to clarify the fact that you can typically reach us by phone (sorry for any difficulties or confusion around that). Our number is 312-292-9347 and our hours of operation are 9 am to 5 pm CST, 7 days a week. Again, I can't thank you enough for your glowing recommendation. On behalf of my team, thank you so so much for choosing Avail! Robert B., Community Manager @ Avail.co Talk to a Capterra advisor for free and get results within 15 minutes.