# Avail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Avail the right Real Estate Property Management solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181119/Avail/reviews --- Avail 4.6 (276) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Reviews of Avail Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews MH Michael H OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Listing units, screening tenants, collecting rent, and tracking expenses all in one place saves a lot of time and keeps everything organized.“ January 14, 2026 JB Jayshree B OwnerReal Estate, Self-employedUsed the software for: 1-2 years. “Tenants and applicants usually don't like fees associated with credit reports, use of online payments platform etc.“ September 25, 2025 AE Alyssa E LandlordReal Estate, Self-employedUsed the software for: More than 2 years. “My housemates have told me they like that can set up auto rent payments by connecting their bank accounts, and I like that I don't have to remember to ask them every month for a check or Venmo. Plus, Avail automatically sends them email reminders if an upcoming payment isn't scheduled.“ September 25, 2025 ZH Zach H LandlordReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Their customer support is horrible; they always are unavailable in the morning for "team meetings" and then in the afternoon you always get "all representatives are busy at this time" with no option to leave a message.“ August 8, 2024 TB Trina B OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “The ease Avail gives from listing the property EVERYWHERE, background and credit checks, creating leases specific to the state with options to add custom clauses, collecting payments and managing repair requests- AVAIL DOES IT ALL and for an incredibly reasonable price.“ September 26, 2025 SY Sai Mahitha Y CEOReal Estate, Self-employedUsed the software for: 6-12 months. “Right now, support is limited to weekdays, which can be inconvenient when you need quick help.“ October 15, 2025 MK Manideep K Self property managementReal Estate, Self-employedUsed the software for: 1-2 years. “Applications and tenant screening are all handled within the platform, so credit and background checks come through cleanly, and everything stays in one place.“ September 26, 2025 MM Marc M scientistTelecommunications, Self-employedUsed the software for: Less than 6 months. “The applicant management process is bad, clunky, confusing, and misleading.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 276 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Megan M. Personal Banker Banking Used the software for: Less than 6 months ### "Amazing quality for Affordable Homeowners" July 15, 2022 5.0 I LOVE the customer service. I don't worry about not having the answers or understanding things because I know customer service will patiently go over things over the phone, or on weekends, through email. Haven't found anything similar with this kind of ease of use or customer support. Pros It's very user friendly, inexpensive and easy to use. Cons Not being able to print out leases to compare. Review Source Response from Realtor.com July 29, 2022 Hi Megan, My name is Robert and I'm a Community Manager here at Avail. On behalf of my team I want to say thank you so much for providing such a glowing review. Your words go a long way for us in terms of helping other DIY landlords and rental owners to find Avail as their preferred solution. I've also been careful to make note of the ability to print out leases to compare  this may be something that our product team might reach out to you about to learn more about the desired outcome. That being said, I'll be sure to share this information with my product team. If there's anything that you need help with please be sure to let me know! More than happy to help when I can. Kindly, Robert B. Community Manager @ Avail.co LT Loan T. Project Manager Accounting Used the software for: 2+ years ### "Great for self managing your rental units " September 28, 2025 5.0 Overall the experience has been great using the platform. Customer service is also easy to reach if you have questions, navigating as well. Pros What I like most about was how easy it was to set up the units in the software. It makes self-managing your properties easy as everything in the dashboard. It allows you to save money on hiring a pm company to handle your properties. Cons The thing I liked least about was that some of the leases did not seem to be as thorough as having a certified lease, but avail allows you to upload your own lease if you don't like the free options they provide. Review Source Response from Realtor.com October 2, 2025 Hi Loan, Thank you for taking the time to share your review! We’re thrilled to know that Avail has made self-managing your rental units easier and more efficient. It’s great to hear that setting up your units and navigating the dashboard has been straightforward, and that our platform has helped you save time and money compared to hiring a property management company. We also appreciate your feedback about leases. While our free templates are designed to cover key state-specific requirements, we understand that some landlords prefer more customized or certified lease agreements. That’s why Avail allows you to upload your own lease for e-signature, giving you full control and flexibility over the documents you use. Thank you again for being part of the Avail community. We’re excited to continue supporting you and making property management simpler and more efficient! LP Lexus P. CEO Real Estate Used the software for: 6-12 months ### "OK option for marketing property" September 14, 2025 3.0 The app is ok but not my first choice for finding applicants. It's an ok free option if you are in the market for a place to list your rentals but there are better free choices as well. Pros Last time is used the app it was freee which it should be. With it being free it may be an app worth trying out with nothing to lose Cons The things i liked the lease about the app was the functionality and glitches. I would sometimes have trouble receiving messages. There were also some glitches where people were prompted to fill out the avail rental application even though I disabled applications. Hopefully these glitches have been fixed Review Source Response from Realtor.com September 18, 2025 Hey Lexus, Thank you for sharing your feedback! We’re glad Avail has been a functional and free option for marketing your property. We also hear you on the issues with messaging and application settings. Improving the messaging experience is a top priority, and we're actively working on a more streamlined tool for landlord-tenant communication. While the application feature can't be fully disabled, our updated Lead Settings give you more control. You can now manage how tenants apply, including auto-invites, the “Apply Now” button, and screening reports. To avoid sending invites, make sure all Lead Setting toggles are off before publishing your listing. Your input helps us improve the platform, and we appreciate you taking the time to share your experience. We're committed to making Avail better for all users! MH Michael H. Owner Real Estate Used the software for: 2+ years ### "Useful but Expensive" January 14, 2026 4.0 Pros I like that makes managing rental properties simple. Listing units, screening tenants, collecting rent, and tracking expenses all in one place saves a lot of time and keeps everything organized. Cons The main downside is the cost. It can get expensive if you are managing multiple properties because there is a fee for each unit managed, and if you don't cover the fee then the tenant will have to. Review Source Response from Realtor.com April 24, 2026 Thank you for the feedback! We’re glad the platform is serving you well. Our goal is to offer a professional-grade suite of tools that helps you find better tenants and protect your investment. Whether you’re using our Unlimited free plan or the Unlimited Plus for those extra perks like Next-Day Rent, we want to ensure you’re getting every penny’s worth of value. TB Trina B. Owner Real Estate Used the software for: 2+ years ### "There isn’t a better property management software out there! " September 26, 2025 5.0 We have been using exclusive for over 5 years now. Even our tenants love it! The ease Avail gives from listing the property EVERYWHERE, background and credit checks, creating leases specific to the state with options to add custom clauses, collecting payments and managing repair requests- AVAIL DOES IT ALL and for an incredibly reasonable price. Pros The ease of use and quality of services offered. Customer service was quick to respond and very helpful the one time we needed them. Cons I wish they had an app for easier access. It would be nice to be able to check messages and payment statuses from my phone. Review Source Response from Realtor.com October 2, 2025 Hey Trina, Thank you so much for this outstanding five-star review and for your continued partnership with Avail over the past five years! We’re honored that Avail has become your trusted, exclusive platform, and we’re thrilled to hear your tenants love it too. That feedback is a powerful validation of our mission to make renting easier for everyone. It’s great to know that features like listing syndication, custom leases, secure payments, and repair management have streamlined your workflow. We also truly appreciate your kind words about our Customer Service team. Fast, helpful support is a top priority. Regarding a mobile app, we hear you! While our web app is mobile-responsive, we know a dedicated app would add convenience. Your feedback is shared with our development team as they plan future updates. Thanks again for being such a loyal part of the Avail community. We look forward to supporting you for years to come! PP Peter P. CEO Real Estate Used the software for: 1-2 years ### "Avail has made managing my rentals so much easier. " September 27, 2025 5.0 The platform makes it simple to screen tenants, sign leases digitally, and collect rent online — which has saved me so much time and hassle. Pros I’ve been using as a landlord and it has truly streamlined how I manage my rentals. I also appreciate how easy it is to track maintenance requests and keep everything organized in one place. The interface is straightforward, and whenever I’ve needed help, the support team has been responsive and professional. Avail has taken a lot of stress out of property management and given me confidence that I’m running things efficiently. Highly recommend to any landlord looking for a reliable tool! Cons The only downside is that transfers take a little longer to hit my account, but overall it’s a fantastic platform for landlords. Review Source Response from Realtor.com October 2, 2025 Hey Peter, Thank you so much for sharing your experience! We love to hear that Avail has made managing your rentals easier and more efficient. It’s great to know that features like tenant screening, digital lease signing, online rent collection, and maintenance tracking have saved you time and reduced stress. We’re also glad to hear that our software has been straightforward and that our support team has been responsive and helpful when needed. Your kind words are a great validation of our mission to provide landlords with a reliable, all-in-one platform to manage their properties confidently. Regarding transfer times, we understand that quick access to funds is important. While some transfers may take a little longer due to banking processes, we continually work to make the payment experience as seamless as possible. Thank you again for being a part of the Avail community and for recommending us to other landlords, we’re excited to continue supporting you and your rentals! EW Elise W. Property Manager Real Estate Used the software for: 2+ years ### "Won’t be changing!" September 26, 2025 5.0 Have loved using this app for years and recommend to other landlords just starting out or ones that have used other platforms. Pros Very easy to learn to use and easy for tenants to use. I’ve used other softwares that are a pain to troubleshoot! Cons No app yet! Using an internet browser isn’t the worst thing, but tenants sometime ask me if there’s an app. Review Source Response from Realtor.com October 2, 2025 Hey Elise, Thank you so much for your thoughtful review and for recommending Avail to other landlords! We’re thrilled to hear that both you and your tenants find the platform easy to use and that it’s made your rental management experience smoother compared to other software you’ve tried. We appreciate your feedback regarding a mobile app. While we currently provide full access through any internet browser, we understand how convenient a dedicated app would be for you and your tenants. Your input is invaluable and has been shared with our development team as we continue exploring ways to improve accessibility and user experience. Thank you again for being a loyal part of the Avail community and for spreading the word about the platform. We look forward to supporting you and your rental journey well into the future! AS Arun S. Project manager Real Estate Used the software for: 2+ years ### "Nice product with great features. Price for pro membership could be less" September 25, 2025 5.0 Overall its good if you manage one or a few properties. Its gets so pricy if you want to manage more units. Pros As a new landlord, made it easy to write up the state specific lease agreement. Publishing my listing in multiple website. Template documents for receipts and much more. Cons The fee kept on increasing. I started of with $5 and now I beleive its at $9. I would appreciate if the fee is back around $5. Even as a promember it takes a few days to get the rent payment. It would be nice if the payments are instant. Review Source Response from Realtor.com October 2, 2025 Hi Arun, Thanks so much for taking the time to share your thoughtful review. We’re glad to hear that key features like state-specific lease creation, listing syndication, and our beginner-friendly templates have been helpful for you. We hear your feedback on pricing and payment timing. To maintain a best-in-class experience, we need to cover the operating costs tied to expanding the platform and building new tools. Your loyalty means a lot as we grow. We're currently focused on launching Avail Messaging to help streamline communication with tenants and applicants. Your input plays a key role in guiding where we invest and improve. Thank you again for helping us shape the future of Avail! YP Yuga P. manager Accounting Used the software for: 6-12 months ### "Secure and reliable platform " September 28, 2025 4.0 Pros What I liked most about is its clear communication and timely reminders, which make the entire process smooth and stress-free. From payment due dates to important updates, the platform ensures that both tenants and landlords stay well-informed without the need for constant follow-up. This reduces confusion and helps build better trust on both sides. In addition, Avail provides a secure platform that gives peace of mind when handling sensitive information and financial transactions. Knowing that data is protected and payments are processed safely makes it easier to focus on the relationship rather than worrying about risks or errors. Cons missing mobile app and mobile app would have been better! payment is taking taking 2 days , quick wouyhave been better Review Source Response from Realtor.com October 2, 2025 Hi Yuga, Thanks for taking a moment to share your experience with Avail! We’re elated to hear that Avail has made managing your rentals smoother and less stressful, and that features like timely reminders and clear communication have helped keep both you and your tenants well-informed. It’s wonderful to know that the security of the platform has given you peace of mind when handling sensitive information and financial transactions. We also appreciate your feedback regarding a mobile app and payment timing. While Avail is fully accessible via any web browser, we understand how convenient a dedicated mobile app would be for quick access to messages and payment statuses. Regarding payments, some transfers may take a little longer due to banking processes, and we are continually exploring ways to make the experience faster and more seamless. We truly appreciate your continued trust in Avail and look forward to supporting your rental management journey. MD Malcolm D. Landlord Real Estate Used the software for: 1-2 years ### "Highly recommend to small scale landlords" September 26, 2025 5.0 Pros is an easy to use platform to manage multiple rental listings and track financials. I’d highly recommend it for do it yourself landlords. Cons Some tenants with certain bank accounts have had trouble getting the autopay feature to work on . Review Source Response from Realtor.com October 2, 2025 Hey Malcolm, Thank you for taking the time to share your experience! We love to hear that Avail is your go-to platform for managing multiple listings and tracking financials, and we especially appreciate you recommending us to other DIY landlords. That ease of use is exactly what we strive to deliver. We understand the frustration when tenants encounter issues with Autopay and certain bank accounts. While these situations are rare, we encourage affected tenants to reach out to our support team so we can troubleshoot and help complete setup. We're here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347. Email support is available at support@avail.co. Thank you again for your feedback and for trusting Avail to support your business. We’re committed to making the platform even better as you continue to grow! MK Manideep K. Self property management Real Estate Used the software for: 1-2 years ### "How Avail Helped Me as a Landlord" September 26, 2025 5.0 Pros is a convenient tool for independent landlords. It makes creating a listing simple and pushes it out to multiple rental sites at once, which saves a lot of effort. Applications and tenant screening are all handled within the platform, so credit and background checks come through cleanly, and everything stays in one place. Features like e-signatures for leases and online rent collection add to the ease of managing the process without juggling paperwork. Cons Certain usual features such as adding custom questions require paid add-ons. It would be helpful to have such features in free plan. Review Source Response from Realtor.com October 2, 2025 Hi Manideep, Thank you so much for sharing your experience with Avail! We’re thrilled to hear that our platform has made listing properties, screening tenants, and managing leases easier and more convenient for you. It’s especially rewarding to know that features like e-signatures and online rent collection help streamline your workflow and keep everything organized in one place. We also appreciate your feedback regarding custom questions. While some customizable features are part of our Unlimited Plus plan, we understand the value of having flexibility even on the free plan. Your input is important, and we’ll share it with our team as we continue to explore ways to make Avail even more helpful for independent landlords like you. Thank you again for being part of the Avail community and for sharing your thoughtful feedback! SMY Sai Mahitha Y. CEO Real Estate Used the software for: 6-12 months ### "Avail - Strong player in property management software" October 15, 2025 5.0 Pros I use for my property management company. Avail is a helpful platform for small landlords who want to streamline their process. Setting up a listing is straightforward, and the software shares it across multiple rental websites, which cuts down on manual work. The application and tenant screening features are built in, so background and credit reports are easy to access and stay organized in one dashboard. Tools like digital lease signing and online rent payments also make managing rentals much more convenient without the hassle of paperwork. Cons Since most lease signings and tenant interactions happen on weekends, it would be really helpful if offered phone support during weekends as well. Right now, support is limited to weekdays, which can be inconvenient when you need quick help. Review Source NS Nakita S. Manager Real Estate Used the software for: 6-12 months ### "Avail is very helpful to my business" September 28, 2025 5.0 My experience with has been incredible thus far. I look forward to a long business relationship with Avail to help me manage my properties. Pros Tenant management and landlord management has be very helpful for me. It’s very simple and easy going to manage. Cons N/A I don’t really have none to say as far as cons go. I have not had a bad experience with them at all. They are very straight forward and easy to manage. Review Source Response from Realtor.com October 2, 2025 Hey Nakita, Thank you for sharing your experience! We’re thrilled to hear that Avail has been so helpful in managing your properties and that the platform has made tenant and landlord management simple and straightforward for you. It’s especially rewarding to hear that you haven’t encountered any issues and that your experience with Avail has been positive throughout. Our team works hard to create a platform that is easy to use, reliable, and supportive for landlords like you, so your feedback is a wonderful validation of that success. Your trust means so much to us, and we look forward to continuing to help you manage your properties successfully. Thanks for using Avail! VR Viv R. Landlord Real Estate Used the software for: 2+ years ### "Beware of Avail payment systems " October 4, 2024 2.0 Pros Good for lease management and storing and editing leases. Cons Landlord using for 5+ years now. Poor customer support and lack of support during payment disputes. Avail is great for happy-path conditions, but if anything misfires with payments or credit card disputes, Avail has no support available. Very disappointed to have represented by Avail and no confidence in using Avail payment systems moving forward. Review Source Response from Realtor.com November 14, 2024 Thank you for being a long-term user of Avail and for sharing your experience. We're sorry to hear you had a frustrating experience with our payments approval process. At Avail, we follow strict security guidelines and work with a trusted third-party payment platform to ensure that every transaction on our site is safe and secure. This approach allows us to provide a reliable and protected experience for all. Our team is committed to maintaining a secure environment for all users, with processes in place to safeguard landlords and tenants alike. While we're proud to offer such a secure environment for landlords and tenants, such strict scrutiny can, unfortunately, at times result in more approval actions being required. If you could provide us with your email, we would be glad to look into your case in more detail. We are continuously evaluating this process and always look to make improvements wherever possible, so we truly welcome your feedback. RF Ruben F. Renter Real Estate Used the software for: 6-12 months ### "This product is a dumpster fire" April 29, 2023 1.0 My experience has been nothing but negative. I don't understand how someone ever thought to ship this product in this state. No I am not going to set up automatic payments. Why would I trust 's security back end when their front end app is designed so poorly? Why do I need a third party to leech off of such a simple process when they can't even do it right? The only thing that would save Avail would be to allow payments to process from my account to the landlord's account the same day they are submitted, including weekends and holidays. Pros There are no good features. has literally taken something as brain dead as paying rent and added a bunch of barriers to be able to be able to do it efficiently. Their competitors for online payments are PayPal and Venmo or literally a bank transfer. Alternatively if I wanted the inconvenience of blackout payment dates I could use a check. Cons For software that is supposed to make payments easy, this does the complete opposite. Rental payments are to be paid on the first. In the classic days of literally just giving your landlord a check this was simple. I write a check, I give it to my landlord, they cash it. We even have new technological improvements such as using PayPal or Venmo to do this all online. has managed to take this simplicity and convolute it to a point where I do not know when my payments will be received by my landlord. Take for example today 4/29/23. I log into the portal, go to pay my rent and lo and behold for some reason the option to pay my rent on 5/1/23 is not available. The first is not a bank holiday. The first is not a weekend. The first is a regular Monday that if I had used any other payment method my rent would be on time and in my landlord's hands day of. If I had used PayPal or Venmo, my landlord would have received cash in their account today, before my rent was due. This is not the first time where this issue has occurred. The dates to submit payment seem to shift without reason. Do I submit a payment request two days before or three? Weekends don't count? They don't work holidays? Why is Monday a blackout date? Review Source Response from Realtor.com March 22, 2024 I am so sorry to hear about your experience with Avail. We only want to provide the best experience and it sounds like we may have let you down in this instance. We truly appreciate you for taking the time to share your feedback and please let me know if there’s anything we can do to make it right. We’re working to make Avail the best in the industry, so would truly welcome your feedback on where we can improve. Please don’t hesitate to share any additional product feedback or insights on how we can improve and I will share directly with my team for future Avail enhancements. Again, my sincerest apologies; please let me know if there’s anything I can do to help make things better. TW Tyler W. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Good features so far" December 6, 2019 4.0 Support has been terrific. Definitely contributes to my impression that is well on its way to having the “Cadillac” identity in landlord management solutions. Nice work with your payment and Leasing setup. Also nice work with much of the marketing tools. Add premium adds (pay for top of list advertising) and syndication to the rest of the online rental sites and you’ll go from a convenient but moderately effective marketing solution to a slam dunk! Or, partner With RentLinx. Pros has thoughtfully designed. The features it has work well and they have a more solid foundation in there product than any of the other offerings I explored. Avail has a great product in what feels like a budding market. Cons I’m looking forward to tackling some new problems (feature requests): - user selectable widgets on the dashboard, new info options here (time sensitive actions pending in tenant on boarding, maintenance requests, financial performance KPIs, etc) - Kanban style board of maintenance requests - scheduling automation or better yet, partnership with other providers (ShowMojo) - marketing: listing distribution (partnership with RentLinx.com) - Application fees for Smart Move are prices higher than all competitors in your market. My biggest interest is in Avail continuing what you’ve done well: implement features that eliminate or minimize the things that cost me the most time in managing my properties. My biggest suggestion is to assess whether there are niche service providers that do a better job of tenant lifecycle management than you currently do. I’d so, partner with them or match/exceed what they are doing by developing that out in your system. - enable me to block CC payments or include language in the user agreement taking full liability for disputed payments. - listing syndication details seem to loose a lot in translation. Reason for choosing Avail See above. Review Source Response from Realtor.com December 9, 2019 Hi Tyler! This is a very very thorough review and we definitely appreciate you taking the time to really break down the areas of improvement. For our team here at Avail, feedback like this is truly invaluable. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. And for those areas where we could certainly improve our product/process, this is absolutely the type of feedback that will help inform our product roadmap moving forward. In terms of potential partnership opportunities, I would recommend reaching out to my colleague Dave (dave@avail.co). In the meantime, if there's anything else I can do to help out, please feel free to let me know -- my email is robert@avail.co. Thank you so much again for the thorough review and for being a valued Avail member. I will definitely be sure to relay this to my product team. Kindly, Robert B. Community Manager @ Avail.co VR Verified Reviewer Cloud Solution Architect Used the software for: 2+ years ### "Easy to use software for new landlords" July 28, 2018 5.0 Easy collections management, automatic payments and lease renewals. Pros Although Rentalutions offers a ton of functionality, I like how easy it is to setup a payment schedule. Cash flow is important as a Landlord, and Rentalutions will send tenants reminders about payments if not made before a certain date. The landlords also get notifications when payments are made and notified regarding the date of deposit in their account. Cons I wish there was a way to trim down the functionality. The new UI is slick, but I really only use about 25% of this product. I find that the screens are a little crowded now. Review Source Response from Realtor.com May 2, 2019 Hi! Robert here; I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come. As for the UI feeling a bit crowded, I do sincerely apologize for that. We're currently working on a few product automations and updates so to make the on-boarding process even more intuitive. Reviews like yours are central to exploring how we can make things better. If you have any questions or need help within your account, let me know. My email is robert@avail.co, and I'm here as a resource for you. Kindly, Robert Bates Community Manager @ avail.co AO Allyson O. Landlord Real Estate Used the software for: 1-2 years ### "My landlord experience using Avail" June 1, 2022 5.0 I had a small problem when I accepted an application from a tenant. Somehow they made a duplicate application. But customer service jumped right in and helped the tenant and myself to resolve it quickly. I've asked for technical help a couple of times and they always get back to me shortly. Pros I can easily see maintenance request previous leases and a payment history then I'm able to print off for taxes. The software is just easy to navigate. Cons Nothing. Everything has gone well. I can't say I've had any issues that would be negative in over a year. Reason for choosing Avail Because the other products I researched were more expensive and did not offer the customer service I'm receiving. Review Source Response from Realtor.com August 1, 2022 Hi Allyson, thanks for the kind review of Avail. We love to hear that you've had a smooth experience. We've put a lot of thought and time into developing resources for landlords and renters nationwide, and are super thrilled to hear that not only have our maintenance tool and lease templates been helpful, but also that you're finding value in our payments tool and accounting features. (We really want to make things easier for when tax season comes around!) Please let us know if there's anything else that we can help out with. Always happy to be a resource for you! Kind regards, Robert B. - Community Manager @ Avail.co RS Ryan S. Landlord Real Estate Used the software for: Less than 6 months ### "Ease of use" January 29, 2022 4.0 I keep saying to my wife, I wish we had started using a while ago. It has been a huge game change, saving us tons of time and trips to the medicine cabinet for Advil to alleviate the headache doing the whole process on your own can bring. Pros Honestly, it's the ease of using the software. Everything is very laid out very clearly. Navigating the software is very simple and my tenants seem to have no problem setting their payments, signing the lease and everything else that comes with renting such as renters insurance and providing documentation. Cons That not all features are available yet, such as uploading your own lease and having tenants signing that. ALTHOUGH, is working on that and that is in beta right now. They were kind enough to let me use the beta version and it works extremely well. There was also another issue I had where a tenant accidentally paid twice and I couldn't adjust the payment. I three tenants under the same lease and the one payment from one of those tenants I couldn't move, yet. You are able to move the WHOLE rent amount for those of you wondering, not a partial amount. Once again, Avail has been so great and took care of that issue for me. Review Source JS Jacqueline S. Broker Real Estate Used the software for: 1-2 years ### "Great software for property management " June 27, 2019 4.0 I've been able to easily manage my out of state properties with the help and ease of . The maintenance communication layout has allowed me to better track and manage maintenance requests and their associated costs. Additionally it's offered a great platform for managing an e-signed lease agreement. Pros is perfect for small property management teams with the ease of marketing your rental through their site, reviewing applications and general tenant screening, creating a lease agreement and tenant maintenance requests. All of these features are easy to use and the overall lay out of the site is user friendly and well displayed. Cons The only con I run into with this software is that the automated emails that go out to applicants and tenants do not include an option to cc or bcc the landlord. Review Source Response from Realtor.com August 15, 2019 Hi Jacqueline, Robert here I'm one of our resident Community Managers and I first just wanted to say thank you so much for the thoughtful review. Reviews like yours mean a lot to us; it helps landlords all over the country who are looking for a new rental business solution to find us. As you noted, we are meant for small DIY landlords (and their teams) and we've tried to think through developing and delivering tools that our core userbase would most appreciate. I did just want to clarify that from directly within your account you're able to access those email settings. This allows you to receive those same notifications that your tenants are CC'd on (you can also change this from directly via the payments page as well). Again, I can't begin to thank you enough! In the meantime, if you need anything else please let me know. More than happy to be a resource for you when we can! Kindly, Robert B. Community Manager @ Avail.co JL JEFFRY L. Owner/Manager Real Estate Used the software for: 6-12 months ### "Cedarstone Review" December 6, 2019 4.0 Excellent overall Pros The software is very easy to use once you are familiar with the program. It does a great job of helping us keep track of all of rentals in one convenient place. Cons Not as much with the software but with the lack of tutorials of the software. I think it would be beneficial to have several tutorials on how to enter units into the program. Customer service was great at helping every time we called but would have been nice to have something else to go by. Reason for choosing Avail Price and reviews Review Source Response from Realtor.com December 9, 2019 Hi Jeffry, Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for the lack of tutorials. We are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take some time to update our tutorials to appropriately reflect all of those new changes (which can definitely cause some confusion and can lead to a not so great experience). Having said that I'd love to hear more about any specific features we could highlight, and most importantly, would love to know what you'd like to see changed so that Avail can become a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co AF Amgad F. Owner Management Consulting Used the software for: 2+ years ### "Great enabler" November 5, 2019 5.0 Is was one of the very first adaptors it enabled me to expand my business beyond what I could have without it Pros Designed with small business rental property owners in mind, full cycle management from advertising and listing to deposit rent and submit service requests Cons Lack of mobile app, but the internet application is mobile friendly Review Source Response from Realtor.com November 6, 2019 Thank you so much for the 5-star review, Amgad! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co DG Debbie G. Owner/Property manager Real Estate Used the software for: 2+ years ### "Best customer service EVER!!!!" January 24, 2022 5.0 makes it very simple and easy for me to manage online rental payments. Avail was the first software I signed up for and I made the best choice. I am very happy with the software and extremely happy with the customer support they offer. I would highly recommend them to others. Pros Product is easy to use and easy for my tenants to use as well. I have never had a tenant struggle with understanding how to use the software. Cons I don't have a need to integrate with another software at the moment so have no issues at the moment. Review Source PR Patrick R. Realtor Real Estate Used the software for: I used a free trial ### "New property manager" June 2, 2022 5.0 Very Good Pros So far it great... there is a learning curve like any other program Cons I recommend a video ICON in the sections of user's input areas providing a pop-up to video view allowing the user stay on page and ease of use. 2nd I wish I could create customize URL. 3rd Wish I code generate a HTML code allowing to put on my other websites direction to landing page for the property. Reason for choosing Avail This allows me as agent to provide an addition service to my client without funneling the funds, payment. Goes directly to owner and then I charge a monthly fee for services. Review Source Response from Realtor.com August 1, 2022 Patrick, thank you so much for the kind review of Avail. We are so happy to have you as a part of our community. We love to hear you've had a great experience with the product, and even more so that our rockstar support team was able to assist when you had additional questions you had as you were getting started. I also want to offer an apology for any shortcomings of ours, or additional features we don't yet offer. While I can't promise that these additional changes will be made, I will definitely be sure to share your feedback with our product team. This kind of review definitely goes a long way in terms of building an even better experience. Once again, thank you so much for the kind words and the detailed feedback! Please feel free to reach out if there's anything else we can help out with. Kind regards, Robert B. Community Manager @ Avail.co JS Jared S. Account Manager Medical Devices Used the software for: Less than 6 months ### "Perfect for any first time user" December 23, 2021 5.0 5-star so far, with the experience, ease of use, customer service, and receiving rental payments. Pros I paid the $5 a month for the premium version and was happy I did so. You get a ton of benefits with the free version, I just enjoyed customizing my lease, and allowing my tenants to not have to pay the convenience fee associated with paying rent. I really enjoyed the syndication between all the websites when listing my available unit. I do believe that having my available unit on so many different rental websites helped me find a tenant faster as well. Really enjoyed the ease of contacting prospect tenants. Also, I’ve found the rental payment portal easy to use. I haven’t had to deal with a maintenance request so I have no opinion on that service yet as I’ve had the account for roughly 3 months. Lastly, customer service is above a 5-star! I called on a Saturday morning and spoke with an rep instantly without being on hold or anything, was truly amazing with how fast my problem was solved and the lady I spoke with was extremely friendly and very helpful. Cons Very user friendly once you understand the process and how everything is set up online. After a few times logging on, I understood the layout better. Really no complaints as of yet. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.