# Avail Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Avail the right Real Estate Property Management solution for you? Explore 276 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/181119/Avail/reviews --- Avail 4.6 (276) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 4th, 2026 # Reviews of Avail Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews MH Michael H OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “Listing units, screening tenants, collecting rent, and tracking expenses all in one place saves a lot of time and keeps everything organized.“ January 14, 2026 JB Jayshree B OwnerReal Estate, Self-employedUsed the software for: 1-2 years. “Tenants and applicants usually don't like fees associated with credit reports, use of online payments platform etc.“ September 25, 2025 AE Alyssa E LandlordReal Estate, Self-employedUsed the software for: More than 2 years. “My housemates have told me they like that can set up auto rent payments by connecting their bank accounts, and I like that I don't have to remember to ask them every month for a check or Venmo. Plus, Avail automatically sends them email reminders if an upcoming payment isn't scheduled.“ September 25, 2025 ZH Zach H LandlordReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “Their customer support is horrible; they always are unavailable in the morning for "team meetings" and then in the afternoon you always get "all representatives are busy at this time" with no option to leave a message.“ August 8, 2024 TB Trina B OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “The ease Avail gives from listing the property EVERYWHERE, background and credit checks, creating leases specific to the state with options to add custom clauses, collecting payments and managing repair requests- AVAIL DOES IT ALL and for an incredibly reasonable price.“ September 26, 2025 SY Sai Mahitha Y CEOReal Estate, Self-employedUsed the software for: 6-12 months. “Right now, support is limited to weekdays, which can be inconvenient when you need quick help.“ October 15, 2025 MK Manideep K Self property managementReal Estate, Self-employedUsed the software for: 1-2 years. “Applications and tenant screening are all handled within the platform, so credit and background checks come through cleanly, and everything stays in one place.“ September 26, 2025 MM Marc M scientistTelecommunications, Self-employedUsed the software for: Less than 6 months. “The applicant management process is bad, clunky, confusing, and misleading.“ September 29, 2025 ## Showing most helpful reviews Showing 1-25 of 276 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Megan M. Personal Banker Banking Used the software for: Less than 6 months ### "Amazing quality for Affordable Homeowners" July 15, 2022 5.0 I LOVE the customer service. I don't worry about not having the answers or understanding things because I know customer service will patiently go over things over the phone, or on weekends, through email. Haven't found anything similar with this kind of ease of use or customer support. Pros It's very user friendly, inexpensive and easy to use. Cons Not being able to print out leases to compare. Review Source Response from Realtor.com July 29, 2022 Hi Megan, My name is Robert and I'm a Community Manager here at Avail. On behalf of my team I want to say thank you so much for providing such a glowing review. Your words go a long way for us in terms of helping other DIY landlords and rental owners to find Avail as their preferred solution. I've also been careful to make note of the ability to print out leases to compare  this may be something that our product team might reach out to you about to learn more about the desired outcome. That being said, I'll be sure to share this information with my product team. If there's anything that you need help with please be sure to let me know! More than happy to help when I can. Kindly, Robert B. Community Manager @ Avail.co VR Verified Reviewer Project Architect Architecture & Planning Used the software for: 1-2 years ### "The Most Amazing Landlord Software Ever" November 5, 2019 5.0 I love Avail, it saved me the trouble of dealing with the issue of charging my tenant late fee when she forgot to pay rent on time. It's great to document all the maintenance activities and the rent record. Pros Easy to navigate, very considerate for the landlord. Cons I wish there will be an app for this!!!! Review Source Response from Realtor.com November 6, 2019 Thank you so much for the 5-star review! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co LP Lexus P. CEO Real Estate Used the software for: 6-12 months ### "OK option for marketing property" September 14, 2025 3.0 The avail app is ok but not my first choice for finding applicants. It's an ok free option if you are in the market for a place to list your rentals but there are better free choices as well. Pros Last time is used the avail app it was freee which it should be. With it being free it may be an app worth trying out with nothing to lose Cons The things i liked the lease about the avail app was the functionality and glitches. I would sometimes have trouble receiving messages. There were also some glitches where people were prompted to fill out the avail rental application even though I disabled applications. Hopefully these glitches have been fixed Review Source Response from Realtor.com September 18, 2025 Hey Lexus, Thank you for sharing your feedback! We’re glad Avail has been a functional and free option for marketing your property. We also hear you on the issues with messaging and application settings. Improving the messaging experience is a top priority, and we're actively working on a more streamlined tool for landlord-tenant communication. While the application feature can't be fully disabled, our updated Lead Settings give you more control. You can now manage how tenants apply, including auto-invites, the “Apply Now” button, and screening reports. To avoid sending invites, make sure all Lead Setting toggles are off before publishing your listing. Your input helps us improve the platform, and we appreciate you taking the time to share your experience. We're committed to making Avail better for all users! AS Amber S. Owner Real Estate Used the software for: 2+ years ### "Highly recommend website for easy landlord tracking " September 26, 2025 5.0 We've been using it for almost three years with our one rental property and place to use it for another property this year. It has been so easy and helpful for a reasonable cost. Pros Very easy to post the rental property, receive inquiries from interested parties, accept applications from tenants, create the lease, and accept payments for rent. Cons It would be very helpful to be able to post to larger home sites such as Zillow to increase interest in our rental property Review Source Response from Realtor.com October 2, 2025 Hi Amber, Thanks for the 5-star review! It’s fantastic that after three years, you still find that Avail simplifies your rental management, making your workflow easier and more efficient. We're especially glad to hear that core tasks, including listing units, managing applicants, digital leasing, and accepting rent, have been so helpful. We appreciate your proactive suggestion about expanding syndication to major sites like Zillow. We are constantly evaluating and working on new partnerships to ensure our landlords achieve maximum exposure. Your feedback directly informs these decisions, and we are committed to improving our reach and overall value. Thank you again for recommending Avail. We truly value your support and trust! TB Trina B. Owner Real Estate Used the software for: 2+ years ### "There isn’t a better property management software out there! " September 26, 2025 5.0 We have been using Avail exclusive for over 5 years now. Even our tenants love it! The ease Avail gives from listing the property EVERYWHERE, background and credit checks, creating leases specific to the state with options to add custom clauses, collecting payments and managing repair requests- AVAIL DOES IT ALL and for an incredibly reasonable price. Pros The ease of use and quality of services offered. Customer service was quick to respond and very helpful the one time we needed them. Cons I wish they had an app for easier access. It would be nice to be able to check messages and payment statuses from my phone. Review Source Response from Realtor.com October 2, 2025 Hey Trina, Thank you so much for this outstanding five-star review and for your continued partnership with Avail over the past five years! We’re honored that Avail has become your trusted, exclusive platform, and we’re thrilled to hear your tenants love it too. That feedback is a powerful validation of our mission to make renting easier for everyone. It’s great to know that features like listing syndication, custom leases, secure payments, and repair management have streamlined your workflow. We also truly appreciate your kind words about our Customer Service team. Fast, helpful support is a top priority. Regarding a mobile app, we hear you! While our web app is mobile-responsive, we know a dedicated app would add convenience. Your feedback is shared with our development team as they plan future updates. Thanks again for being such a loyal part of the Avail community. We look forward to supporting you for years to come! PP Peter P. CEO Real Estate Used the software for: 1-2 years ### "Avail has made managing my rentals so much easier. " September 27, 2025 5.0 The platform makes it simple to screen tenants, sign leases digitally, and collect rent online — which has saved me so much time and hassle. Pros I’ve been using Avail as a landlord and it has truly streamlined how I manage my rentals. I also appreciate how easy it is to track maintenance requests and keep everything organized in one place. The interface is straightforward, and whenever I’ve needed help, the support team has been responsive and professional. Avail has taken a lot of stress out of property management and given me confidence that I’m running things efficiently. Highly recommend to any landlord looking for a reliable tool! Cons The only downside is that transfers take a little longer to hit my account, but overall it’s a fantastic platform for landlords. Review Source Response from Realtor.com October 2, 2025 Hey Peter, Thank you so much for sharing your experience! We love to hear that Avail has made managing your rentals easier and more efficient. It’s great to know that features like tenant screening, digital lease signing, online rent collection, and maintenance tracking have saved you time and reduced stress. We’re also glad to hear that our software has been straightforward and that our support team has been responsive and helpful when needed. Your kind words are a great validation of our mission to provide landlords with a reliable, all-in-one platform to manage their properties confidently. Regarding transfer times, we understand that quick access to funds is important. While some transfers may take a little longer due to banking processes, we continually work to make the payment experience as seamless as possible. Thank you again for being a part of the Avail community and for recommending us to other landlords, we’re excited to continue supporting you and your rentals! EW Elise W. Property Manager Real Estate Used the software for: 2+ years ### "Won’t be changing!" September 26, 2025 5.0 Have loved using this app for years and recommend to other landlords just starting out or ones that have used other platforms. Pros Very easy to learn to use and easy for tenants to use. I’ve used other softwares that are a pain to troubleshoot! Cons No app yet! Using an internet browser isn’t the worst thing, but tenants sometime ask me if there’s an app. Review Source Response from Realtor.com October 2, 2025 Hey Elise, Thank you so much for your thoughtful review and for recommending Avail to other landlords! We’re thrilled to hear that both you and your tenants find the platform easy to use and that it’s made your rental management experience smoother compared to other software you’ve tried. We appreciate your feedback regarding a mobile app. While we currently provide full access through any internet browser, we understand how convenient a dedicated app would be for you and your tenants. Your input is invaluable and has been shared with our development team as we continue exploring ways to improve accessibility and user experience. Thank you again for being a loyal part of the Avail community and for spreading the word about the platform. We look forward to supporting you and your rental journey well into the future! AS Arun S. Project manager Real Estate Used the software for: 2+ years ### "Nice product with great features. Price for pro membership could be less" September 25, 2025 5.0 Overall its good if you manage one or a few properties. Its gets so pricy if you want to manage more units. Pros As a new landlord, Avail made it easy to write up the state specific lease agreement. Publishing my listing in multiple website. Template documents for receipts and much more. Cons The fee kept on increasing. I started of with $5 and now I beleive its at $9. I would appreciate if the fee is back around $5. Even as a promember it takes a few days to get the rent payment. It would be nice if the payments are instant. Review Source Response from Realtor.com October 2, 2025 Hi Arun, Thanks so much for taking the time to share your thoughtful review. We’re glad to hear that key features like state-specific lease creation, listing syndication, and our beginner-friendly templates have been helpful for you. We hear your feedback on pricing and payment timing. To maintain a best-in-class experience, we need to cover the operating costs tied to expanding the platform and building new tools. Your loyalty means a lot as we grow. We're currently focused on launching Avail Messaging to help streamline communication with tenants and applicants. Your input plays a key role in guiding where we invest and improve. Thank you again for helping us shape the future of Avail! YP Yuga P. manager Accounting Used the software for: 6-12 months ### "Secure and reliable platform " September 28, 2025 4.0 Pros What I liked most about Avail is its clear communication and timely reminders, which make the entire process smooth and stress-free. From payment due dates to important updates, the platform ensures that both tenants and landlords stay well-informed without the need for constant follow-up. This reduces confusion and helps build better trust on both sides. In addition, Avail provides a secure platform that gives peace of mind when handling sensitive information and financial transactions. Knowing that data is protected and payments are processed safely makes it easier to focus on the relationship rather than worrying about risks or errors. Cons missing mobile app and mobile app would have been better! payment is taking taking 2 days , quick wouyhave been better Review Source Response from Realtor.com October 2, 2025 Hi Yuga, Thanks for taking a moment to share your experience with Avail! We’re elated to hear that Avail has made managing your rentals smoother and less stressful, and that features like timely reminders and clear communication have helped keep both you and your tenants well-informed. It’s wonderful to know that the security of the platform has given you peace of mind when handling sensitive information and financial transactions. We also appreciate your feedback regarding a mobile app and payment timing. While Avail is fully accessible via any web browser, we understand how convenient a dedicated mobile app would be for quick access to messages and payment statuses. Regarding payments, some transfers may take a little longer due to banking processes, and we are continually exploring ways to make the experience faster and more seamless. We truly appreciate your continued trust in Avail and look forward to supporting your rental management journey. MD Malcolm D. Landlord Real Estate Used the software for: 1-2 years ### "Highly recommend to small scale landlords" September 26, 2025 5.0 Pros Avail is an easy to use platform to manage multiple rental listings and track financials. I’d highly recommend it for do it yourself landlords. Cons Some tenants with certain bank accounts have had trouble getting the autopay feature to work on Avail. Review Source Response from Realtor.com October 2, 2025 Hey Malcolm, Thank you for taking the time to share your experience! We love to hear that Avail is your go-to platform for managing multiple listings and tracking financials, and we especially appreciate you recommending us to other DIY landlords. That ease of use is exactly what we strive to deliver. We understand the frustration when tenants encounter issues with Autopay and certain bank accounts. While these situations are rare, we encourage affected tenants to reach out to our support team so we can troubleshoot and help complete setup. We're here to help by phone Monday through Friday from 8 a.m. to 6:30 p.m. CST at 312-292-9347. Email support is available at support@avail.co. Thank you again for your feedback and for trusting Avail to support your business. We’re committed to making the platform even better as you continue to grow! MH Michael H. Owner Real Estate Used the software for: 2+ years ### "Useful but Expensive" January 14, 2026 4.0 Pros I like that Avail makes managing rental properties simple. Listing units, screening tenants, collecting rent, and tracking expenses all in one place saves a lot of time and keeps everything organized. Cons The main downside is the cost. It can get expensive if you are managing multiple properties because there is a fee for each unit managed, and if you don't cover the fee then the tenant will have to. Review Source Response from Realtor.com April 24, 2026 Thank you for the feedback! We’re glad the platform is serving you well. Our goal is to offer a professional-grade suite of tools that helps you find better tenants and protect your investment. Whether you’re using our Unlimited free plan or the Unlimited Plus for those extra perks like Next-Day Rent, we want to ensure you’re getting every penny’s worth of value. CM Charles M. Managing Partner Hospitality Used the software for: 6-12 months ### "A no-brainer for 1 to 10 unit property managers, probably great for bigger owners too" September 26, 2025 5.0 It's a no brainer since it's free and it works really well. My tenants like it and I like it. What's more to love Pros Super easy to use right out of the box. Easy to learn. Really great value since it's free! It's let me really manage my tenants and my one lease so far really easily. Easy to use features feel secure and lets me grow my business. Referred to a family member and he was able to get it rented in a couple of weeks after trying manually by themselves for months. This is a no-brainer Cons No cons that I can share. Just great. Even referring was a simple process. I wouldn't think twice about this if I had to do it all over again Review Source Response from Realtor.com October 2, 2025 Hi Charles, What an amazing review, thank you for making our day! We’re thrilled to hear that Avail has been a “no-brainer” solution for managing your properties and that both you and your tenants find it easy and reliable to use. It’s also wonderful to know the platform simplified your leasing and even helped your family member rent their property quickly. We’re glad you feel secure using the features and see value in how Avail supports your business growth. Feedback like this motivates us to keep building tools that are intuitive, affordable, and impactful for landlords of all sizes. Thank you again for your trust, referrals, and kind words. We’re grateful to be part of your rental journey! NV Nahwal V. Owner Real Estate Used the software for: Less than 6 months ### "Simplicity at its Finest" September 30, 2025 5.0 I will continue to use it as a landlord and my tenant's enjoy it as well. The customer service is exceptional. Pros Simple and Easy to use, Customer service representatives are always very polite, knowledgeable and informative. I like that they send email after the phone call with details of the phone call. Cons No applications available for smart phones. There is only a desktop version that you can view on your smart phone. Switched from [Hemlane](https://www.capterra.com/p/147198/Hemlane/) difficult platform and not user friendly Review Source Response from Realtor.com October 2, 2025 Hi Nahwal, Thank you for sharing your thoughts and experience with Avail. We’re delighted to hear that Avail has made property management simple and easy for you and your tenants. We truly appreciate your kind words about our Customer Service team. We are proud that they consistently provide polite, knowledgeable, and informative support. We are also glad the follow-up emails after calls are helpful. It is important to us that every interaction leaves you with clear guidance and solutions. Regarding a mobile app, we understand how valuable it would be for quick access to messages, applications, and payments on the go. While Avail is fully accessible through any smartphone browser, a mobile app is one of the most requested features. Your input has been shared with our development team as they work to improve accessibility and the overall experience. We are honored to have you in the Avail community and look forward to supporting your continued success. CM Chelsea M. Landlord Real Estate Used the software for: 1-2 years ### "Overall a good choice" November 9, 2024 4.0 I used Avail for over a year and was happy with the product but decided to look elsewhere after they raised their monthly price Pros I loved how you could customize your lease by state. It was easy to collect rent payments and lease signatures Cons I really wish there was an app and more customer support. With the price increase and lack of app I ended up looking for a new program Review Source Response from Realtor.com November 14, 2024 Thank you for sharing your experience with Avail, and we’re sorry to see you go. We appreciate the time you spent with us and are glad to hear you enjoyed using our platform. While we don’t currently have a standalone app, our fully mobile-optimized website is designed to provide easy access on any device. Our recent price adjustments support ongoing investments in tools and improvements to help landlords like you lease properties more quickly and easily. If you’re open to it, we’d love to connect and learn more about the platform you’re using now and your feedback on where our pricing adjustments became prohibitive. Your insights are invaluable in helping us shape the future of Avail. Please feel free to reach out anytime at support@avail.co and let them know that Kelsey sent you. Wishing you all the best with your rental! PR Paul R. Owner/Manager Real Estate Used the software for: 1-2 years ### "Excellent apartment management system for sole proprietors" November 5, 2021 5.0 Avail has an increasingly good customer service team for us as owners/managers and for tenants alike. We regularly offer suggestions to Avail for improvement and believe they take our suggestions into consideration. Pros The cost is affordable. We can use and adapt Avail's model lease to create excellent, personalized leases and rules and regulations. Most importantly, Avail provides lease language specific to our state. We were able to set up the structure for managing our 20 apartments in a reasonable amount of time. When we ran into a glitch, we simply called Avail and they walked us through. We use Avail for advertising apartments, leases, and for receiving and tracking security deposits and rental payments. Cons It would be very helpful if Avail offered an accounting process that easily integrated with QuickBooks. It isn't easy to download and provide easily understandable payment records each month. Thus we create our own spreadsheet that we provide to our accountant. We have recommended that Avail offer a limited access option for our accountant to view payments for security deposits and rent, and hope this happens soon. Reason for choosing Avail Affordability. General ease of use. Best range of options for the cost. We also liked that the company is located in Chicago (our time zone). Review Source VR Verified Reviewer President Internet Used the software for: Less than 6 months ### "Too many basic tech 101 errors not caught and explained to users. just generic error messages." July 26, 2021 1.0 See Cons. Stress imposed and the need to share extremely sensitive documents by email to get around the system and multiple phone calls for each application and to each party is an extremely poor experience, Lost opportunities, and put our personal information at risk, all with zero outcome and benefit. Pros ez to launch. that is it. wish I could say more the review requires more letters so am just typing more. Cons 1) poor attention to catching user errors and explaining the problem to fix so user can proceed. 2) lack of awareness of use cases that real life users experience. Seems you cant live at same address 2x in past, cant own an address other than your current address. cant have prior rent be 0 (at least give a warning for that, (ie if you owned it).. and anyone without a credit rating will get stuck with a mysterious error and no explanation (which mean no foreign people can apply, which is some regions is an illegal restriction to impose.. but this software is by lack of function imposing it) 3) API (Application connection) hand of from Avail to Transunion is horrible.. sometimes TU get some info, no info, all info.. whatever the case.. the user gets no feedback.. Software that guarantees phones 4+ phone calls to 3 different parties Landloard, Software, Credit Check Company... is NOT a software Solution,, it is a Problem. 4) UI/UX lacking basic feedback.. can I save. can I come back. how do I go forward, did that work... Im stuck, now what... Review Source CA Christopher A. President Investment Management Used the software for: Less than 6 months ### "Great software for starting out" December 6, 2019 5.0 As a family investing in multi-family properties we're wanting to manage them ourselves but we're also starting from scratch. Avail is a great option for listing, leasing and rent collection, which is a HUGE help. It's not perfect but for the price I think it's the best option right now. I'd recommend for anyone with small portfolios or just starting out. Pros The software is great about streamlining processes. It takes something like listing the property, which could take hours to post to individual sites like Zillow, Apartments.com etc, and lets you post in a matter or minutes. Cons The software can sometimes feel like a hammer when you need a scalpel. When you post your listings the software will scrub out anything that looks like contact information. I assume this is because they want all the communication captive in the system. This is in theory but it forces us to use clunky lines of communication while simultaneously trying to make a first impression with prospective tenants. There are enough examples of how that manifests itself that my newest tenant just moved in and isn't exactly thrilled when I tell her we have use Avail for certain operations. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Property Manager Cloud](https://www.capterra.com/p/129422/Property-Manager-Cloud/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[SimplifyEm](https://www.capterra.com/p/88454/SimplifyEm-Property-Management/) Review Source Response from Realtor.com December 11, 2019 Hi Christopher, Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself. Furthermore, I did want to also sincerely apologize for any issues that you might be running into in terms of the platform not being as fluid as you'd have hoped/being clunky. We always strive to provide users with the as excellent of an experience as possible, and it sounds like this was not the case in your instance. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve. My email is robert@avail.co. Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again. Kindly, Robert B. Community Manager @ Avail.co OF Olivier F. Student Education Management Used the software for: I used a free trial ### "There are scams on your website !" April 29, 2019 3.0 Pros Very easy to use and looks fine for landlords, cannot say that for prospective tenants ! Cons I was looking for a studio to rent. I filled the application as required by your website which looks very trustful. I thought you were doing some background check or at least ID check for the landlords posting offers on your website ! I was victim of a scam, a fake landlord tried to steal me 5,000$ of prepaid rent without allowing me to visit the place, even if I work 10 min away from this studio. The person was always pushing back the visit arguing that some new applicants would prefer a later date, or that they had too much work on that day and had to delay the visit of one or two days. Then the person told me that according to your website, I had the best application and should make a deposit to make a reservation, otherwise other applicants might do so and take the lease. The information required by your website are highly sensitive, I uploaded a copy of my French Passport and my international VISA. I have now revoked the access to my application for this landlord but they might have copies of my documents now. And who knows what they plan to do with them. You should be more professional ! It is very good to provide background check tools for landlords but you might be providing 'trusting' services and then helping swindlers to make up their scam ! I will contact your service and hope you could help me and compensate me for this unfortunate experience ! Review Source Response from Realtor.com June 20, 2019 Hi Oliver! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported. Fraud is a common industry issue, and here at Avail we take extra precautions to make sure that fraudulent activity is thoroughly investigated. Scammers are always looking for new ways to trick the platform's algorithms which forces us to stay on our toes. That said, I again do sincerely apologize that a fraudulent listing made it to our website. A lot of security changes are in the works (all exciting updates that we feel confident will make it even more challenging for fraudsters trying to scam others out of their hard earned money). I'd love to hear more from you about what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Kindly, Robert B. Community Manager @ Avail VR Verified Reviewer Rental Owner Real Estate Used the software for: 2+ years ### "I really like Avail, and it's improving" May 10, 2019 5.0 I have rented property for two years, starting with one and now have four properties. Avail has worked as sort of a rental guide for me. From listing, to lease, to collecting payments, Avail has helped me run the flow of being a property owner/manager. I feel like I look more professional to tenants and it keeps me at an arms length on the day to day issues. Pros I like: Support: open a support ticket and they respond within a couple of hours AND solve the problem. The notifications it gives tenants when rent is due and when they're late. The ACH payment system The listing tool to list my rental on numerous sites with only entering the information once. Cons \-The lease tool can be a little clunky. -Lease renewals are a bit difficult to figure out. -A tenant moving to a new unit I manage with a new lease was hard to set up or figure out. Review Source Response from Realtor.com May 13, 2019 Hi!! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review). As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and that can lead to a not so great experience. For this I do sincerely apologize. We are working on several lease updates and other bug fixes. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled! Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co CC Cynthia C. Operation Manager Real Estate Used the software for: 6-12 months ### "Avail Review" December 6, 2019 4.0 Overall I am pleased with the processes in place, they give me the ability to refer to AVAIL as my management service company when speaking to the tenants. Pros The ability to remove ourselves from the money collection piece of the tenancies. Cons The Reporting module is weak, whomever designed the options doesn't seem to know what kinds of information or trends a landlord or accountant would need, and the data they are looking for. The format they comes out in requires too much time to get to a usable spreadsheet. Reason for choosing Avail Ability to put the vacancies on many site giving it a true professional quality as well as the screening process. Now that we have tenants I don't want to live without the rent collection modules. Review Source Response from Realtor.com December 9, 2019 Hi Cynthia, Robert here. I'm Avail's Community Manager and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account. As you've noted, there are some added benefits of having more beefed up accounting features. We are making a lot of changes to the platform, yet we still want to keep it within the scope of our target DIY rental owner. Nevertheless, I'd love to hear more about the accounting features you'd like to see so that Avail can become a product you'd recommend to others. Please email me (robert@avail.co), and we can get a follow-up call scheduled. Thank you so much for the honest review and keep in mind that we're here as a resource for you. Kindly, Robert B. Community Manager @ Avail.co SM Shaina M. Owner Retail Used the software for: 6-12 months ### "A must have for rental owners and managers!" November 5, 2019 5.0 So far the customer service and support has been great. Any time I need anything or have a question the team has gotten back to me quickly. Easy to use and has really improved my ability to manage my rental. Pros This software adds ease to both the start of the rental process (application review and acceptance) as well as ongoing support of the rental. It allows for electronic payment collection and can allow for multiple payers for a single unit to take out the guesswork of who still needs to pay and removes the need for one tenant to carry the burden of payments. This software allows for customization of what is required, how payments are processed and tickets that can be cut and addressed in the portal. Cons There are some additions that could improve the software including integration of payments to utilities and auto payment requests, addition of an app for on the go management. Review Source Response from Realtor.com November 6, 2019 Thank you so much for the 5-star review, Shaina! Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it. As for integration of payments to utilities and auto payment requests, just to clarify there are some things that we make standard in order to give landlords more flexibility. Since utility costs may vary from month to month, a landlord will need to manually add that fee in. Still, I certainly understand the need and will be sure to pass this information to my head of product. Also, a mobile app is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words! If there's anything we can help out with, please feel free to reach out! Best, Robert B. Community Manager @ Avail.co HA Hiram A. Property Manager Management Consulting Used the software for: 1-2 years ### "Avail Where Have You Been!!!" November 12, 2021 5.0 Pros I like the fact that it is a one stop shop for all of the things I need related to the management of my properties. I can advertise, screen tenants, draft and sign leases, collect funds and keep track of maintenance requests. Cons The only free option is a checking account. Reason for choosing Avail Cheaper and easy to use. I can use from anywhere. Review Source CW Cristina W. Owner Real Estate Used the software for: Less than 6 months ### "BAD Customer Service" March 2, 2023 4.0 It can be easy to use and maneuver but not all tenants may have the capability to use the system. My tenant also got charged an additional $94 and could not figure it out. I had to give him credit on his rent for the amount he was charged. Pros I like the fact that it was easy on my end but not so much for the person leasing from me. Cons The person leasing from me had to submit a photo with a paper with today's date, and it was not done correctly, so the system rejected it. The tenant did it again correctly, and it looks like it was okay, but now the tenant's account is locked. No one answered the phone, and I tried helping the tenant, so I had to go old school and pick up a check from him. I email the company, and automation gives solutions, but that is not what I need. I have left messages to return my call, and no one returns my call. I really liked this program but was very disappointed with the customer service. Reason for choosing Avail I will look for other products. This one caught my attention, and stuck with it. I should have researched it more before jumping in. Review Source Response from Realtor.com March 20, 2024 I am so sorry to hear about yours and your tenant’s experience. We aim to provide the best service and it sounds like we may have let you down in this instance. Please let me know if there’s anything we can do to make it right. I know that our support team would love to help in any way they can, and I’m always here as a resource for you. Please don’t hesitate to share any additional product feedback or insights on how we can improve and I will share directly with my team for future Avail enhancements. Again, my sincerest apologies; please let me know if there’s anything I can do to help make things better. Julia Z. Scientific Editor Writing and Editing Used the software for: 1-2 years ### "Great software for small scale landlords" December 7, 2019 5.0 Overall, I love Avail and don't see any reason to use another software. Pros I use this software to keep track of just two properties, and I like it because it's very affordable for small landlords like me and still provides all of the features I want from a professional property management software. Cons I wish the billing system could be more flexible. For instance, there doesn't seem to be an easy (from-the-dashboard) way to mark an invoice as paid from my end if a tenant gave me a check instead of using the system. Review Source Response from Realtor.com December 9, 2019 Hi Julia! Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you for leaving such a thorough review of Avail! We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours really helps our team to move the product in the right direction. I've personally made note of the invoice issue, and while you can achieve this from directly on the payments page, I still understand that it could be a little bit more straightforward. If you'd like, please feel free to send this along with any other constructive feedback over to me (robert@avail.co). I'll definitely get this over to my Product team! Thank you so much for the honest review and keep in mind that we're always here as a resource for you! :) Kindly, Robert B. Community Manager @ Avail.co cT christopher T. owner Real Estate Used the software for: 1-2 years ### "Avail Software " February 7, 2023 3.0 Because of the difficulty in generating a simple lease renewal I had renters leave through frustration. Pros Easly tracks and maintains income processing and late fee notifcations with reminders sent to renters in a timely manner Cons Very cumbersome to generate a lease and very very difficult to understand the functioning of the software in general. Review Source Response from Realtor.com March 1, 2023 Hi Christopher! Thanks for taking the time to write your review. We appreciate any feedback from our users. Your feedback on the lease-generation experience is really important to us; please know that I've shared it with our product team. We'd never want renters to leave due to the difficulty of using a feature. If you'd like to share more about your experience, please send us a direct message or get in touch with our customer care team at avail.co/contact. Thanks again for your time, and for being an Avail user! - Brittany M. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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