# TextExpander Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TextExpander the right Sales Enablement solution for you? Explore 63 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180916/TextExpander/reviews --- TextExpander 4.7 (63) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TextExpander Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews BL Billy L OperationsLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months. “TextExpander is worth it to me and my team (and it will be to you) if you spend a lot of time typing on a computer and often type the same thing repeatedly. If your time is valuable, then it easily pays for itself with the time it saves.“ October 18, 2024 KK Kimberly K Customer ServiceMusic, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes TextE. acts up and if you cursor is not on the email/text location you want it to be put, you will loss all your info if you do not have it in the correct cursor spot!“ June 11, 2025 JC Jake C csmTelecommunications, 2 - 10 employeesUsed the software for: Less than 6 months. “I love how I can use it for email, texting, and our website's chatbot.“ April 8, 2024 RC Rachel C Customer Support LeadReal Estate, 201 - 500 employeesUsed the software for: More than 2 years. “Not sure if it was an Admin permissions issue, but for a while I could not create the text expanders directly in the app.“ August 2, 2024 KD Keri-Ann D ParalegalLaw Practice, 2 - 10 employeesUsed the software for: Less than 6 months. “I love the fact that I no longer have to type out long sentences that I use to describe tasks daily.“ June 12, 2024 Clyde A Sr SDRInternet, 51 - 200 employeesUsed the software for: 1-2 years. “It's hard to add new snippets, yes they'll suggest snippets here and there but that over bombs you with notifications, most of which aren't good.“ April 11, 2021 BL Billy L OperationsLaw Practice, 11 - 50 employeesUsed the software for: 6-12 months. “TextExpander works practically anywhere you enter text.“ October 18, 2024 BS Ben S OwnerCosmetics, 11 - 50 employeesUsed the software for: 1-2 years. “It can be complicated to know how and where to add and modify snippets.“ May 7, 2021 ## Showing most helpful reviews Showing 1-25 of 63 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dave W. Owner Computer Software Used the software for: Less than 6 months ### "Highly Impressive Software. Huge Time Saver." May 10, 2019 5.0 Here are some examples of how I use it. EMOJIS I use a prefix of "::", followed by the name of the emoji. This quickly inserts the emoji without me needing to look it up online on a copy/paste site. URLs I use a prefix of "//" followed by a three-letter abbreviation for a website. Then I give myself a few options in a dropdown of which page I want to visit. For example, "//esc" is for my website, escapecreative.com. There are a few WordPress admin pages I visit regularly, to check reports, sales, customers, write blog posts, etc. I type the snippet, hit the down arrow to go through the page options, then hit ENTER, and it automatically enters the URL in the browser, and navigates there. HTML/CSS CODE I've created a handful of snippets that output common code I use. I'm a WordPress developer, so I'm constantly writing code. I've setup prefixes for each language. For example, "html.form" outputs the general form markup with all the common form fields. "css.animation" outputs the animation keyframes. EMAIL TEMPLATES I also use it for support. I have a few standard email responses I send. With TextExpander, I can open a template, type in a few 'fill in the blank' fields to customize it, and then insert the customized version. Super efficient, while still being very personable. Pros Bottom Line: It saves me A TON of time during the work day. Snippets are easy to create. They're also easy to duplicate so you can mass produce them. And, they're easy to delete, so I actually create quite a few "one-off" snippets with common words/phrases for a current project I'm working on. Snippets can be simple or complex. A "::smile" can output a smile emoji. Or you can create a "//url" that gives you a dropdown of the 5 most common pages you visit on a particular site. Choose the page you want. And have the ENTER key automatically pressed by TextExpander when the snippet runs. The whole app runs smoothly, in the background. On a Mac, you can access it from the dock, the menu bar or hide it completely (but still use it). You can also quickly enable/disable it (like I did for this review so I could include example snippets that I use... without them being expanded ;-) Cons My only gripe thus far is that they don't have an Android app. I'd love to use this on my phone, because typing on a phone is even more time consuming than on a computer. But the Mac app itself... I honestly can't think of a single downside. Review Source KK Kimberly K. Customer Service Music Used the software for: 2+ years ### "I love TextE! I use it all day! " June 11, 2025 5.0 I use it like all day so I can tell you alot about this system! It can be better in small areas but it is pretty good now! I can not do my job without it! Pros I like that in one spot, you have all your templates! I have so many links and emails, texts created to help me go faster, get info quickly! I love that whole idea! It just works! Cons I have created too many of the same thing, use AI to help find similar created emails to be condensed to one & make a better filing system! Sometimes TextE. acts up and if you cursor is not on the email/text location you want it to be put, you will loss all your info if you do not have it in the correct cursor spot! SUPER annoying! You should not lose it but the system realize it is not in an email or text and does not dissappear making us have to go and re=create it again! Review Source NC Nate C. Na Biotechnology Used the software for: 2+ years ### "Errrors every day " March 9, 2021 1.0 This would be great if the application worked more consistently but I have errors everyday where all my work gets erased. Its killing my job performance because I rely so much on this application Pros I like the application when it works but this is rare. Cons The fact that it errors almost everyday. All my work gets erased and I have to restart! I have lost so much time because of this and this happens multiple times a day! Constant errors make this application useless, there is better options out there Review Source VR Verified Reviewer HR and Recruiting Specialist Renewables & Environment Used the software for: 2+ years ### "You can become a prompt engineer when using this tool :)" December 7, 2025 4.0 Pros This is such an easy tool to implement that has helped me so much with cutting down my content creation time through setting up so many prompts! Cons I guess it’s not the “sexiest” tool, but it really is so practical that since I found out about it, I can only recommend it! Review Source BL Billy L. Operations Law Practice Used the software for: 6-12 months ### "TextExpander - Time saved is money saved" October 18, 2024 5.0 TextExpander is worth it to me and my team (and it will be to you) if you spend a lot of time typing on a computer and often type the same thing repeatedly. If your time is valuable, then it easily pays for itself with the time it saves. Pros TextExpander works practically anywhere you enter text. It saves a lot of time when you have to type out the same/similar things in your job. There are many creative uses for it. For example, I use the snippet .d to type today's date. So I don't have to write out the date manually. This is just one example, but think of the time you save if you get a whole team of employees to use TextExpander to automate repetitive text. It will save you time if you integrate it into your workflow It's easy to set up, understand, and add new snippets. Cons Nothing, really. It does exactly what I want it to - it's so simple that I haven't found any bugs or anything. Review Source David W. Podiatric Surgery Hospital & Health Care Used the software for: 2+ years ### "Medical Documentation made easy" June 7, 2022 5.0 Pros Ease of use and stability of software. Support is excellent Cons Better options for multiple answers, easier formatting Alternatives considered [Dragon Professional Individual](https://www.capterra.com/p/251641/Dragon-Professional-Individual/) Reason for choosing TextExpander Prices Review Source Ronnie N. CEO Marketing and Advertising Used the software for: 2+ years ### "HUGE time and sanity saver" February 2, 2019 5.0 Pros I have dozens of text shortcuts I use on a daily and weekly basis. Everything from long URLs, to common answers to customers, to my brand hex code colors, to specific HTML code I use regularly. It's saved me literally dozens of hours fumbling to find the same answers to questions. SO easy to use. Another nice feature is the syncing between the Mac and iPhone. I'm able to access snippets on my iPhone when replying to clients on the go. Cons It's well-built, can't think of a single thing that's missing. They even include the stats of how many times a snippet is used and how much time saved. Review Source Juan Carlos O. Customer Service Expert Consumer Services Used the software for: 2+ years ### "Great for communications and automatization" September 30, 2021 5.0 I've used it on a daily basis for three years in order to reach interaction's limited time. Pros If your daily comms are automatization-related, this tool will help you improving them. Cons May have some bugs and difficulties at first. Review Source Jessie B. Fit Stylist Consumer Services Used the software for: Less than 6 months ### "Never knew I needed tis until NOW" May 3, 2019 5.0 Text Expander has alleviated the anxiety I have about typing rapidly and accurately. It is so helpful in a customer service job where typing is necessary and needing to be basically immediate. Pros I truly had never heard about TextExpander until I started a job where I communicate over chat with customers. It saves so much time, it helps you be the most efficient that you can be. When you click your 3 letters you have saved for a response it truly saves so much time and headache from typing the same response over and over again. My response time to my customers was beyond outstanding! It truly helps me since I am not a perfect, speedy typist and has taken the anxiety out of quickly responding. Cons I am unsure if it is because of the new software that I use that this extension is not compatible with (unless its the paid version) but with my new CRM software this extension doesn't work unless I have bought the paid version of it. My company has just switched over to this new CRM software but has yet to pay for TextExpander for us. So if the free version worked with my new CRM software then I would have no cons. This also probably has nothing to do with Text Expander and most likely the new software we use. Review Source Kimberly C. Writer/Editor Management Consulting Used the software for: 1-2 years ### "TextExpander saves me hours every week" November 20, 2020 5.0 I use it for my own work and my clients' work. It's perfect for responding to emails and even to add words and phrases you type all the time such as names and addresses. Pros TextExpander saves me hours every week! It's so easy to set up and use. I can use it on all my devices. It even has groups of shortcuts set up that you can add, such as French language, etc. It costs so little - the return on investment is amazing. Cons I had a glitch once when one of my shortcuts wouldn't fire, but no other problems or complaints at all. Review Source WL William L. Account manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Un indispensable pour la bureautique en communication " May 11, 2025 4.0 Un outil dont je ne pourrais plus me passer. Il permet un gain de temps incroyable en enregistrant des modèles de texte utilisables très facilement via des raccourcis. En quelques touches on sauve de précieuses minutes de saisie. Un peu déçu qu'il n'y ait pas plus de possibilité de mise en forme du texte pour que cela colle à 100% au besoin, d'où l'étoile manquante dans la notation. J'apprécie beaucoup les discrets reminders lorsqu'on fait une saisie manuelle, nous rappellant l'existence d'un raccourci déjà créé pour cette entrée c'est hyper pratique et très ludique, excellente façon pour mieux mémoriser les nombreux raccourcis créés. Pros Énorme impact au quotidien sur le temps économisé sur de la saisie de patterns récurrents Widgets de notification peu intrusifs et toujours pertinents Cons Mise en forme textuelle trop limitée Connexion automatique parfois perfectible. Switched from [Magical AI](https://www.capterra.com/p/10015436/Magical-AI/) Mon employeur a souscrit à ce logiciel, je ne suis pas décideur. Review Source RC Rachel C. Customer Support Lead Real Estate Used the software for: 2+ years ### "Best investment" August 2, 2024 5.0 12/10 would recommend! This is truly the best tool and investment. Yes, while some specific softwares have shortcuts, snippets, macro, or templates built into the their tool already for example: Confluence, Kustomer, or Zendesk, the great thing about TextExpander is the ability to use it for text box in any application. Pros LOVE textexpander. It is easily one of my favorite tools amongst all of the software we used. For Operations, we often retype a lot of the same phrases when responded to customers. This tool has saved our entire team so much time. My favorite feature is that you can create personal expanders or expanders for the entire team to access. Cons Not sure if it was an Admin permissions issue, but for a while I could not create the text expanders directly in the app. Luckily, you can see sign into their online website and I was still able to make new personal text expanders that way. Review Source BS Ben S. Owner Cosmetics Used the software for: 1-2 years ### "Affordable Timesaver" May 7, 2021 5.0 TextExpander is saving our team hours of work copying and pasting common messages every week and has helped us standardize our verbiage as a brand. The few minor inconveniences are drastically outweighted by the benefits it provides to our business! Pros TextExpander has saved our team so much time (and reduced much frustration)! We are a salon & spa that is constantly messaging with customers to answer common queries, and TextExpander has made this process so much simpler. It is affordable, user-friendly and time saving. It is perfect for companies who are looking to standardize their verbiage when they have a team of several people, or for individuals who are looking for simple ways to increase their productivity. Cons The TextExpander app itself, where users add new snippets (shortcuts), is not the most user-friendly. It can be complicated to know how and where to add and modify snippets. TextExpander also pops up with suggestions of snippets to create, based on your commonly typed phrases, which are sometimes useful but can often be annoying. Review Source Response from TextExpander May 12, 2021 Thanks very much for the feedback, Ben! We're constantly trying to improve the app's user experience, so we very much appreciate your comments. We're currently improving the user interface and adding more guides to help people navigate the app. Look for those changes soon. As an FYI, we've made it easy to customize the suggested snippets notifications. Just head to Preferences > Suggestions. From there you can either silence suggestions altogether, or select which applications you want them to show up in. Thanks again for the feedback! JC Jake C. csm Telecommunications Used the software for: Less than 6 months ### "Makes templating easy across multiple platforms" April 8, 2024 5.0 Pros I love how I can use it for email, texting, and our website's chatbot. They're also super easy to share with teammates and customize. Super easy to get set up, and the support is always very responsive. Cons Had a couple hickups with the UI not being the most user friendly, but was able to find docs / reach their support team easily and quickly. Review Source GD George D. ceo Accounting Used the software for: 2+ years ### "Well worth it! " June 21, 2022 5.0 Pros This software saves me hundreds of hours of time. Cons Nothing, its great! This software makes my life so much easier. Review Source SG Suzanne G. CEO Management Consulting Used the software for: 2+ years ### "Textexpander - our daily supporter" June 9, 2022 4.0 Pros Typing is our core business. Textexpander helps us to insert many recurring words, sentences and text blocks quickly and saves us a lot of time every day. Cons No automatic recognition of often entered same text Reason for choosing TextExpander Phraseexpress is not primarily designed for Mac and therefore does not work 100% for our needs. We use it on a few PCs, though. Review Source AK Andrew K. Senior Program Manager Information Technology and Services Used the software for: 1-2 years ### "Brilliant productivity tool" September 10, 2021 5.0 Pros TextExpander is the best kind of productivity tool -- simple, powerful, and highly customizable. It does everything you would hope it does, without being too clunky or complicated. Cons I haven't found a single thing not to like. It's highly customizable and can be as useful as you make it. It does require a bit of time investment but that investment pays dividends later on. Review Source sJ saurabh J. Customer care executive Consumer Services Used the software for: 6-12 months ### "Performance" June 17, 2022 5.0 Pros I really like the way this software works, it is too easy to use and very smooth. Cons Sometimes it got hang and we need to re login. Review Source DL Dennis L. Developer Computer Software Used the software for: 6-12 months ### "TextExpander is a must have!" August 3, 2019 4.0 This is a must have for a lot of different roles. Sharing snippets is awesome too, and can get everybody using the same language and increase their efficiency. Pros It's easy to use, easy to setup. This will improve your efficiency by a lot. If you find yourself sending a lot of emails or writing the same thing over and over, this is a must have in your arsenal of tools. Cons TextExpander is a great tool, but it could be cheaper. Once you have a big team it can add up quickly. Review Source RD Rhonda D. Executive Recruiter Human Resources Used the software for: Less than 6 months ### "Gets the job done!" June 23, 2022 5.0 Saves time! Pros This is a great timesaver and you don't have to reinvent the wheel. Common phrases, text that you use all the time now have timesaving steps for getting in your communications. Cons Took a little while to figure out but once you get started super easy Review Source KT Kelvin T. N/A Telecommunications Used the software for: Less than 6 months ### "This should be built into the operating system" July 22, 2019 5.0 Pros Saves time typing commonly used phrases. This can also be expanded into a team use, so everyone is on the same page, typing the common phrase. Pre made forms can also be created. Working in tech support, this is an indispensable tool. Cons Monthly pricing model on the higher side but there's the cloud sync feature which is sort of justifiable. Reason for choosing TextExpander Ease of use, overall UI. Review Source MB Marine B. Account Manager Hospital & Health Care Used the software for: 2+ years ### "Appli simple pour Gain de temps CONSIDERABLE!!!" May 9, 2025 5.0 Pros Grâce a cet outil j'ai pu gagner un temps considérable au quotidien ! Son ergonomie reste simple et c'est parfait !! Cons Il serait appréciable de pouvoir facilement intégrer des images, gif à nos modèles par exemple Review Source YD Yasmin D. Ceo Apparel & Fashion Used the software for: I used a free trial ### "Text expander review " April 19, 2025 4.0 Overal text expander is very good and easy to use, very helpful for any business Pros I like that it makes it easy to create emails and it’s very good Cons I don’t think there was anything I disliked about textepander Review Source KD Keri-Ann D. Paralegal Law Practice Used the software for: Less than 6 months ### "TextExpander saves lots of time and eases the mundane nature of repetitive tasks " June 12, 2024 5.0 So far TextExpander has changed they way I work, and has helped me to increase my productivity by saving me hours of typing time. Pros I love the fact that I no longer have to type out long sentences that I use to describe tasks daily. It's a lifesaver when making frequent time entries or drafting similar documents. I also love that I can create personal snippets that are just for my use outside of the snippets shared by the team. Cons I think the interface could be a bit more modern but that doesn't affect usage at all. its very easy to use and you hardly ever have to open the window once you have it set up. Review Source VR Verified Reviewer Business Expert Retail Used the software for: 1-2 years ### "TextExpander saved me HOURS" May 13, 2022 5.0 I loved it, and I recommend it highly to anyone in a role where you need to type and send a lot of emails! Pros Shortcuts are easy to use and very customizable. Loved the suggestion features and time saved tracking features. Cons No much really, it did a very good job at what I needed to do. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.