# Dialogflow Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dialogflow Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/180853/Dialogflow --- # Dialogflow Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialogflow ## What is Dialogflow? Dialogflow is a natural language understanding platform that enables developers to design and integrate conversational interfaces into applications, devices, and bots. Dialogflow analyzes text and audio inputs to understand user intent. The platform provides two virtual agent services, including Dialogflow CX for large, complex agents and Dialogflow ES for smaller, simpler ones. Both allow the creation of natural language chatbots and contact center agents. Dialogflow is part of Google Cloud's Conversational AI offering. ## What is Dialogflow used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 28 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialogflow?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dialogflow.com&name=Dialogflow) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialogflow 4.4 (28) VS. [### UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting Price Contact vendor Starting Price $10 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (28) Ease Of Use 4.6 (73) Value For Money 4.5 (21) Value For Money 4.8 (70) Customer Service 4.0 (17) Customer Service 4.7 (70) ## Dialogflow alternatives Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020420/Darwin-AI/) [Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) [5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019191/Denser-AI/) [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [View all alternatives](https://www.capterra.com/p/180853/Dialogflow/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning 4.3 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Natural Language Processing 4.1 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Multi-Channel Communication 4.2 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multi-Language 4.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Manage and support multiple languages Live Chat 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Ability to chat online in real time Speech Recognition 4.0 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Train your system to interpret and transcribe voice messages Dialogflow 10 features Software program that continuously adjusts its behavior based on observed data Application programming interface that allows for integration with other systems/databases AI-based platform which conducts a conversation via auditory or textual methods For the intention to be used by developers Helps understand a user's intentions/actions Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Train your system to interpret and transcribe voice messages Get Advice We can help you find the software with the features you need. Features 4.3 (28) 4.3 Based on 28 reviews ## Pricing Value for money 4.5 (21) ### Starting price Contact vendor for pricing Free trial available [View all Pricing Plans](https://www.capterra.com/p/180853/Dialogflow/pricing/) Value for money 4.5 (21) 4.5 Based on 21 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Viber](https://www.capterra.com/p/180348/Viber/)[ Google Chat](https://www.capterra.com/p/175800/Chat/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ SignalWire](https://www.capterra.com/p/198478/SignalWire/)[ Voximplant Platform](https://www.capterra.com/p/174058/voximplant/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (17) 4.0 Based on 17 reviews ## User reviews Overall rating 4.4 Based on 28 reviews Filter by rating 5(14) 4(12) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AKASH M. Software Engineer Information Technology and Services ### ""Easy to use for beginners, but complex for advanced tasks"" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 20, 2024 Overall, my experience with Dialogflow was positive. It’s great for building simple chatbots quickly, with easy setup and natural language understanding. However, when dealing with more complex integrations or advanced customizations, it requires more technical knowledge, which can be challenging. Pros What I liked most about Dialogflow is how easy it is to create chatbots and understand user conversations, even without much coding. Cons What I liked least about Dialogflow is that it can get complicated when trying to handle more advanced features or integrate with other systems. Switched from [Amazon Lex](https://www.capterra.com/p/234437/Amazon-Lex/) I made the switch from Amazon Lex to Dialogflow because Dialogflow offers a more user-friendly interface and better natural language understanding, making it easier to build and manage chatbots. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GM Geeti M. Doctoral student Management Consulting ### "Dialogflow is an amazing conversational AI platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 March 9, 2023 Dialogflow is an impressive conversational AI platform that allows businesses to quickly create and deploy chatbots. I like the platform's ease of use, flexibility, and natural language processing capabilities. Pros The features I like most about Dialogflow are its ease of use and flexibility. With Dialogflow, we can quickly create chatbots without any complex coding skills. It also provides drag-and-drop tools and modules to quickly design conversation flows, as well as comprehensive documentation to get started quickly. Additionally, Dialogflow's natural language processing capabilities are impressive, allowing us to craft bots that can provide helpful, accurate responses. Cons On the other hand, one feature I don't like about Dialogflow is that it can be expensive to use. The platform offers tiered-based packages and the cost of the packages can add up for users who require more features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TI Tariq I. Full Stack Developer E-Learning ### "Amazing tool to develop chatbot" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 29, 2022 Pros Best part of using google dialogflow of its model training module, it is very easy and give us most accurate result. Cons So, as per me there is nothing to share that i least like about dialogfllow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Head Employer Success Internet ### "Customer Support Lifesaver " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 10, 2022 It's been an honour to be able to learn and implement this tool in my daily workstream at a unicorn company. Pros I am not sure I would be where I am professionally if it wasn't for Dialogflow! The tool helped the support team I manage auto close about 3.5k conversations that were not support queries but auto replies from WhatsApp Business numbers of our customers. Cons The tool doesn't detect queries of more than 256 characters and also the reliability on keywords is very high. It doesn't do NLP cleanly. Alternatives considered [Freshchat](https://www.capterra.com/p/158117/Freshchat/) Reasons for choosing Dialogflow Freshchat has terrible UI. Extremely hard to train. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jorge D. Robotization and Automation Analyst Consumer Services ### "A highly effective application" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 27, 2022 Pros Very easy to use the tool, the web site is very well structured. Cons More enriched responses are needed, and more public information about the telephone bots Alternatives considered [iAdvize](https://www.capterra.com/p/149186/iAdvize/) Reasons for choosing Dialogflow Is better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM Diego M. Analyst Telecommunications ### "Versatile tool, useful both for people with technical as well as non-technical knowledge" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 27, 2022 The tool meets the needs we had at a very competitive price, based on the interactions made. Pros It can be a simple tool for non-technical people but it also offers the possibility to develop complex chatbots by developing your own webhooks and integrating with APIs. Cons There are certain NLP functionalities that do not work properly. In particular, user-defined own entities generally fail to be recognised. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Luciano Z. ChatBot and Automation developer Information Technology and Services ### "NLP: the superpower of ChatBots" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 June 2, 2022 Generally positive and enjoyable experience. Sometimes it suffers from lack of saving and gets jammed when opening several tabs belonging to the same agent at the same time. While setting the agent's language in Italian, many entities are mistakenly recognized that would make sense in other languages, but not in Italian. Pros Dialogflow is simple to use and free to get started: it allows you to develop the projects you work on and is scalable for larger projects. It integrates with different channels and offers the possibility to expand your logics through webhooks Cons The aspect that I like least of Dialogflow ES is the lack of an interface through which to manage the logics of the conversations. If it is true that Contexts can be used to obtain routing of conversational flows, it is equally true that a more visual and intuitive interface would make it an impeccable tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Junaid A. Digital Marketer Information Technology and Services ### "Best Tool For ChatBot Development" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 May 21, 2022 Pros When I first heard about this tool I was thinking about how my team member will work on it and what ROI will this software provider, but when i see our own chatbot that was developed by Dialogflow I was very happy to see how this bot answers our queries using AI, NLP. We have implemented this bot via APIs in our general FAQs/QnA section that helps our visitors to solve there queries. It proivde more accurate answers using NLP and saves our resource times. Cons I do not have to say anything that i like least about google dialogflow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aditya V. Junior Software Engineer E-Learning ### "It is now easy to make a natural language processing model without coding" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 September 30, 2021 DialogFlow makes it easy to manage appointment booking and information delivery easier for customers when you integrate it in your chat applications which customers usually use to communicate with you. Also the prebuilt agents for online shopping, food delivery, FAQs etc are very useful when trying to integrate it in your own app. DialogFlow makes businesses more professional. Pros The power of Natural Language Processing (NLP) is now available for everyone to use. DialogFlow basically enables us to create our own machine learning model for AI conversations without coding. Guess what! We can do it for free. You just need to create a few intents or questions that states the user's intention. This could be done by just typing in some possible questions users might ask for a particular case and adding a few replies for that. After training the model you can integrate it with other application like Facebook Messenger, Telegram, Twitter, Slack or Skype for example or it could be integrated on your own website (an e-commerce website for example to sell your products). You can also build applications on top of Google Assistant. In fact Google Assistant uses the same DialogFlow engine to converse with you. Another interesting feature is that the AI agent you created can also be integrated in to your IoT projects (like switching ON and OFF a light bulb), but it needs a bit of coding knowledge. DialogFlow is available in many languages like German, Spanish, Hindi and a few other languages too. This list is increasing periodically. There is an enterprise edition of DialogFlow called DialogFlow CX or Customer Experience with some added features for enterprises. Also there are some limitations on the free version but it won't cost too much for the upgrade and the cost is based on usage like any other Google cloud feature. Cons Some of the features in DialogFlow are still in beta phase. The number of available languages as of now is limited. It would be better if some more languages were included. Most of the advanced features in DialogFlow might be difficult to understand for regular users. It is better if you have some programming background. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Chamupathi Gigara H. IT Admin Education Management ### "More features needs to be added" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 13, 2020 The service is excellent for the price. It offers more features for free that no any other one offers. Pros Dialog flow is more advanced than other chatbot providers. It includes AI that understands user queries and it allows us to train with our own data. Cons Its bit weired to create a flow in this than other providers. There should be a way to simple go back to the previous menu in chat bots. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/180853/Dialogflow/reviews/) Popular comparisons [UChat vs Dialogflow](https://www.capterra.com/compare/180853-239947/Dialogflow-vs-UChat) [Fathom vs Dialogflow](https://www.capterra.com/compare/180853-276054/Dialogflow-vs-Fathom)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)