# Page 4 | Salesforce Commerce Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Salesforce Commerce Cloud the right eCommerce solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews --- Salesforce Commerce Cloud 4.6 (97) [View alternatives](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Salesforce Commerce Cloud ## Showing most helpful reviews Showing 76-97 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Marketing Manager Sporting Goods Used the software for: 2+ years ### "B2C Commerce in Salesforce is an excellent option for an e-commerce operation" May 28, 2022 4.0 All our company's sales and marketing efforts are made easier by utilizing the Commerce Cloud in conjunction with the Sales Cloud. Because of the size of our organization, being able to communicate with our audience is a huge benefit of using this platform. Using this tool, our team can track their progress and see where they stand on the goals, they've set for themselves. Pros My company's website utilizes Salesforce to keep track of all visitors and clients. We've been able to better manage our workflow and keep track of all the responsibilities we've delegated to others thanks to it. Keeping track of our clients and consumers on the same platform where we do all our other businesses is also a big plus for us. Having fewer browser tabs or tabs open at the same time can save time when working from home. Salesforce is far more user-friendly and efficient than any other platform I've tried. I haven't had the same level of anxiety about keeping track of our inventory and orders as I used to. Cons People who work from home have had trouble with their internet connections because they need a fast one to get the most out of the software. As a result of unanticipated delays in reporting, our timelines have been disrupted. The single time this has occurred is extremely rare. To execute simple activities, there are too many functions. We commonly realize that a process is made more difficult by the presence of numerous features. (It's fair if my lack of technical knowledge is to blame for my desire for it to be a little less complicated). Review Source VR Verified Reviewer Digital Marketing Director Apparel & Fashion Used the software for: 2+ years ### "This is a fantastic solution to run an online store" May 31, 2022 5.0 A common requirement in the organizations where I've worked is the usage of more than one platform to maintain smooth communication between the front office staff, the inside sales team, and the back office. Three or more systems may be required, but Salesforce integrates them all. Pros Salesforce Commerce Cloud is a wonderful alternative if you require support with a complicated setting. Using social media to engage with customers may be highly advantageous to a business. Packages can also be split up into multiple locations on the platform. It's possible to buy almost anything on the internet with the help of the Salesforce Commerce Cloud. Everything you need is included, and it works smoothly with Salesforce CRM. Finally, it can be put to good use. Even though it's a little more expensive than other options, we think it's worth it. Cons It would be wonderful if they could merge seamlessly with a more user-friendly design. At first, it's hard to tell what's going on because of the variety of faces. When the time comes, everything will be better and easier to handle. As a sales and customer service tool, it's a challenge. With so many choices and so little direction, it may be overwhelming. You'll need a solid team of programmers to get the table, data, and system working for your business. Review Source VR Verified Reviewer Digital Marketing Manager Apparel & Fashion Used the software for: 2+ years ### "It's a great place to do business!" April 25, 2022 4.0 Overall, the front-end design is current and performs nicely on any device. With the help of Salesforce extensions, you can easily track customers' journeys across the sales funnel with attribution. Order management is good, but not necessarily real-time; integrations take time to function together. Pros Both sales and marketing are using it for the entire sales process, from beginning to end. Among the many tools at our disposal are lead registrations, sales funnels, reports, and account management software. Assists you in keeping track of your leads and contacts and ensures that the correct individuals are assigned to the right accounts in their area or line of work. Marketing can see all the leads that originated from in-person events, whitepapers, and other sources this way. Cons It's not always going to fully engage with playbooks, though it should be expected to. The lack of additional tabs containing distinct general information is what bothers me the most, in the end. Everything in here that I don't utilize or integrate daily appears to be overcrowded. Review Source GG Guido G. Digital Marketing Manager and E-Commerce Manager Furniture Used the software for: 2+ years ### "The best Cloud e-commerce platform" March 21, 2023 5.0 We've switched from a custom platform to SFCC, and it has been a game changer.It has allowed us to speed up our online business and to grow our e-commerce significantly. Pros Almost everything.Very solid platform, easy to manage and it allows a very fast time to market when you need to open new markets.Full of great functionalities and features and easy integration with external services. Cons You definitely need a certified system integrator which could help you with integrations, developments and maintenance.You cannot manage it on your own. Switched from [IBM WebSphere Application Server](https://www.capterra.com/p/1310/IBM-WebSphere/) We needed to switch from a fully customized platform into an enterprise (and Cloud) one Review Source VR Verified Reviewer Tech Lead Information Technology and Services Used the software for: 2+ years ### "Take your store live quicker with Salesforce commerce cloud" August 20, 2022 4.0 Pros It's latest store front reference architecture it became easy to go live on mobile and launch ecommerce portal specific to countries with changes in short apan of time. Cons Ecommerce portals built on top of commerce cloud were having little loading time at initial launch, once portal cached it is good to go. Review Source dL deborah L. E-commerce and Omnichannel Coordinator Retail Used the software for: 2+ years ### "Ottimo Software ma poca flessibilità senza programmatore interno" January 11, 2023 4.0 Pros La piattaforma è sicuramente un drago, regge picchi di traffico davvero alti e ha funzionalità scalabili Cons Ogni nuova implementazione ha un costo elevato e ha necessità di uno sviluppo esterno Alternatives considered [Magento BI](https://www.capterra.com/p/167535/Magento-Business-Intelligence/) Reason for choosing Salesforce Commerce Cloud Non ho preso io la decisione Review Source Leticia L. Acconut Manager Telecommunications Used the software for: 2+ years ### "Great software but complicated to handle" October 24, 2021 5.0 It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need. Pros It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster. Cons Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports. Review Source cC christian C. Digital Marketer Retail Used the software for: 6-12 months ### "Recently Migrated From Magento To SFCC" December 10, 2019 4.0 Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy. Pros I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed. Cons There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform Alternatives considered [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Switched from [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) Needed an upgrade Review Source KM Katalina M. Ing. Sistemas Information Technology and Services Used the software for: 1-2 years ### "Es muy Intuitivo" July 16, 2023 4.0 Pros Esta plataforma me parecio supremamente facil de utilizar, es intuitiva, su interfas grafica es muy amigable a la vista. Cons sinceramente cuando lo utilice no tuve inconveniente alguno con el. Review Source MT Muzamil T. Sales and Marketing Specialist Health, Wellness and Fitness Used the software for: 6-12 months ### "It is a great ecommerce platform for online storefront, inventory and orders management" July 30, 2022 4.0 Pros If you want to increase engagement on a webpage this is the best tool for any online business -It is easy to use and straightforward -Great product roadmap -Great for tracking activities by the prospects -Outstanding customer support -Great UX/UI -Great for forecasting Cons \-It all comes down to pricing (everything is customisable but comes with an additional price) -Integration with third-party tools is not straightforward -It is slower than competitors Review Source JB Jonas B. CEO Internet Used the software for: 1-2 years ### "a complete solution for your online business" March 2, 2023 5.0 Appreciate the ease of use and customization offered by Salesforce Commerce Cloud, as well as its flexibility to adapt to the specific needs of each company Pros offers advanced customization options that allow businesses to create unique e-commerce experiences for their customers Cons difficulties in customizing certain features due to technical limitations or additional costs Review Source RD Rick D. VP-Sales & Marketing Hospital & Health Care Used the software for: 2+ years ### "Saleforce works for sales management" December 2, 2021 4.0 Positive...very helpful; in scheduling and keeping tack of client activities. Pros Ease of use....analytics....helps keep track of business progress. Helps clarify who we should be focusing on and what sales pitches are working Cons Can be glitchy at times...would like to be able to customize further to my particular business. This is frustrating at time. Review Source SG Sachin G. Customer Service Representative Hospital & Health Care Used the software for: 6-12 months ### "Salesforce B2C Commerce is a wonderful solution for e-commerce business" August 29, 2021 5.0 If you are looking for the best software solution for your e-commerce business, you must checkout Salesforce B2C Commerce as it is different from others and offers variety of features. Pros It is very fast and efficient software. We have been using it for many months now and I would like to share that the features it offers are wonderful. It is definitely the best one for your e-commerce business. Cons Sometimes, it hangs the system and we need to restart the system in order to make it work. Also, there are some compatibility issues with iOS devices. Review Source VR Verified Reviewer CEO Internet Used the software for: 1-2 years ### "Best application for e-commerce" December 27, 2022 5.0 From my own experience, I recommend Salesforce Commerce Cloud. Pros Very useful for the management of orders.what I like most is the ease of integration with other available applications;the ease of use of the interface and also of several functionalities Cons I haven't found any complications with salesforce yet, it works fine for me Review Source AG Andre G. Commercial Coordinator Retail Used the software for: 2+ years ### "Perfect to have control!" April 18, 2021 5.0 This software gives my workday more agility and control and I can have more peace of mind regarding the organization of my activities. Pros The simple way to attach files and save them for consultation makes this tool powerful to have control of all your work. The interaction with the team and with other areas is also a strength of this software which makes daily activities more agile. Cons Search engine, I think that this tool can be improved to get more affordable search returns. Review Source Anastasiia M. Customer Service Representative Import and Export Used the software for: Less than 6 months ### "Salesforce Commerce Cloud " October 7, 2022 5.0 Pros I have worked with Salesforce Commerce Cloud for a couple of months to manager the orders and inventory. It is very well configured and working with it was very easy. Cons I believe that Shopify provides more features. So in case the Company you work in does not use Salesforce as a CRM, then Shopify seems to be a better choice for eCommerce Review Source VR Verified Reviewer ANALISTA PROGRAMMATORE Retail Used the software for: 2+ years ### "good catalog system" October 11, 2020 4.0 the overall experience is good, maybe it miss some functionality to integrate with external monitoring system Pros we are using it for all our catalog and it replace our custom system with an high improvement on our service Cons some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication Review Source BA Bertis A. Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Sales Force Commerce" June 9, 2021 4.0 Great! Pros This platform is truly a complete and effective tool for E-Commerce. I like the most is the fact that you have almost everything integrated. Cons Well, the app is effective, somehow one can get easily lost in the system if not well instructed to use it. Review Source Vasilis A. team manager Higher Education Used the software for: Less than 6 months ### "the ecommerce tool " December 16, 2022 5.0 Pros very usefull program with a lot of features and options the best program to make easy your ecommerce Cons from home you might have problems with internet connection because want fast connection Review Source AL Amber L. Real Estate Agent Real Estate Used the software for: 1-2 years ### "Salesforce for e-commerce management" May 22, 2022 4.0 Overall good experience with Salesforce and the task management feature, needs to offer free CRM services to new customers. Pros It offers features that no other CRM software offers such as workflow creation, task management, and customer engagement tools. Cons Sometimes you need to manually enter data that you probably will not need and it can be very time consuming. Review Source CS Casey S. Software Engineer Computer Software Used the software for: 2+ years ### "Great product tracking software" June 30, 2021 4.0 Great for collaboration across the entire company. Pros Very flexible feature enriched software. Cons Very complex and can be very difficult to extend. Review Source SM Swetha M. Senior engineer Aviation & Aerospace Used the software for: Less than 6 months ### "Ease to use and manage with in the organisation " November 24, 2022 5.0 It's not completely cloud based and don't have the ability to build custom API. Pros Have a training and certification through trailhead. Easy to use and share files among the organation in different teams. Cons It's good system used to build ones sales and marketing Review Source Similar Products Featured