# Page 2 | Salesforce Commerce Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Salesforce Commerce Cloud the right eCommerce solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews --- Salesforce Commerce Cloud 4.6 (97) [View alternatives](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Salesforce Commerce Cloud ## Showing most helpful reviews Showing 26-50 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Angelika M. Company Owner Design Used the software for: 2+ years ### "Salesforce is good!" June 5, 2025 5.0 My overall experience has been great with salesforce. Its a good software and fulfills all you business sales needs. Pros Sacked is an awesome software. I use it for customers data for my business. It's very easy to navigate. Cons Nothing. Salesforce is pretty awesome. It helps you to keep up with tracking leads and sales. It also keeps track of customer support tickets. Review Source Gabriel S. Director of Digital and Social Media Strategy Marketing and Advertising Used the software for: 2+ years ### "Excellent enterprise (scalable somewhat down) CRM tool that will greatly improve data, metrics, and marketing efforts!" July 18, 2025 5.0 I've used Salesforce Commerce Cloud as a complementary CRM consumer data-keeping platform to inform our overall marketing strategies and planning as well as to plan for and execute outgoing digital and email campaigns with increasingly individualized messaging based on the consumer data collected. Pros It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting them, and leveraging list-building and CRM to ensure that you're providing the best outgoing marketing messaging for particular users at particular times. Great support, extensive capabilities. I'm a big fan! Cons Prices can sometimes be less adjustable than certain mid-size businesses may require for their needs but you'll always get good value with what you pay. Review Source VR Verified Reviewer Owner Consumer Services Used the software for: 1-2 years ### "Transforming Retail with Salesforce Commerce Cloud" January 19, 2025 5.0 Salesforce Commerce Cloud is a top dog solution for businesses looking to elevate their eCommerce strategy. The platform’s strength lies within its ability to provide a personalized shopping experience across all channels while seamlessly bringing together other Salesforce products. In my opinion it’s best for medium to large businesses whom have the resources to fully utilize its capabilities. Despite the higher price point and potential learning curve, Salesforce Commerce Cloud offers a level of flexibility and scalability that sets it apart from other platforms in the market. Salesforce Commerce Cloud has definitely set a new standard for eCommerce platforms, offering a scalable solution designed to help businesses deliver personalized shopping experiences across all channels. Pros What i enjoy the most about the Salesforce Commerce Cloud would be that they have such a great reputation at bringing together online and offline customer experiences. I also really love the powerful AI integration they have which personalizes the recommendations for products and the search results are based on each individuals shopping behavior. To me the improved my shopping experience as a whole. I like how the platform provides detailed insights into shoppers behavior, sales trends, inventory, and everything else. Whether you’re growing fast or even dealing with seasonal downfalls Salesforce Commerce Cloud scales with ease. You never have to worry about server management or any downtime during any high- traffic events. It grows alongside your business needs. Cons While Salesforce Commerce Cloud is a very powerful tool, it may be overwhelming for smaller businesses such as myself or for those just starting out. If I wasn't very computer savvy I'd probably experience more hiccups than what I have. The setup process can be bit complex, and the platform’s extensive features set can require time and expertise to fully gain some understanding in. Another con that I personally saw is the cost. To me it's definitely a bit on the pricier side, for small to medium sized businesses for sure. Although the platform is highly customizable, some businesses with specific needs may find it a bit difficult to get the platform exactly to what they require with any assistance from the creator of the program. Review Source Jackie S. Self employed Retail Used the software for: 2+ years ### "Great software " September 26, 2025 5.0 Pros It enhances my overall shopping journey. I also value how the platform offers comprehensive insights into customer behaviors, sales patterns, inventory, and much more. Whether you are rapidly expanding or facing slow periods during certain seasons, Salesforce Commerce Cloud adapts effortlessly. There is no concern regarding server handling or interruptions during peak times. Cons I have really no dislikes in regards, everything is easy to find and I really enjoy all the features Review Source ALLY M. Depot Executive Consumer Goods Used the software for: 1-2 years ### "A Powerful Sales Tool for Streamlining Operations" February 20, 2025 5.0 Salesforce Commerce Cloud has been a game-changer in managing our sales operations. While working in the marketing department at NBCL Coca-Cola Tanzania, I witnessed firsthand how our sales team leveraged the platform to track customer interactions, manage orders, and optimize sales strategies. The system provided real-time data insights, making it easier to make informed business decisions. Pros It the best CRM and has a great sales tracking capabilities. Not only that, but also easily scalable and customizable to fit any business needs. Cons Customization can be very complex without technical expertise. Review Source BK Brianna K. Marketing Director Civic & Social Organization Used the software for: 6-12 months ### "Is the price point worth it?" October 18, 2025 3.0 Pros Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already. Cons Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it. Review Source SA Subina A. Junior developer Computer Software Used the software for: 6-12 months ### "Sales force review" December 11, 2025 5.0 Pros Highly robust, built in personalisation, multi site and global commerce support, strong developer tool. Cons Being saas platform, limited back end flexibility, cost both platform and development, business manager limitations. Review Source AV Arturo V. Cmo Retail Used the software for: 6-12 months ### "Salesforce Commerce Cloud: Powerful but Costly" March 3, 2025 5.0 Powerful but costly and complex to customize Pros I like the most Salesforce Commerce Cloud for its scalability, AI personalization, and seamless integration with other Salesforce products. Cons High cost, complex setup, and customization limitations Review Source TG Tiffany G. Sole proprietor Construction Used the software for: 2+ years ### "Your go to online buisness software" March 1, 2025 5.0 My overall experience has been nothing but positive and keeps getting better!!! Pros I love that its your go to for all your online buisness needs from selling your things to services. You can personalize it to your liking/needs, it has AI to help you with promoting etc, and keeps track of all your sales, orders and accounts. So it most definitely your guru for all online commerce stuff Cons There is nothing i can say thats bad about saleforce my experience has been awesome Review Source KB Kelly B. Owner Arts and Crafts Used the software for: 1-2 years ### "Excellent salesforce software" May 20, 2025 5.0 We are very pleased with the software. For the most part, the software is user friendly, at least most sections. Pros We were able to utilize sales resources in one place and the reports were amazing. Instead of printing numerous reports we can print one report with everything included. Cons The initial installation could have been easier however, it wasn't too difficult. Training should be more user friendly. Review Source LC Louiena C. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "My thoughts on Salesforce as an Employee who uses it everyday!" February 19, 2025 5.0 It is such a great tool especially for knowledge base. It has been used in our company and is very easy to navigate. I can agree that it is the best platform out there. Pros I like how knowledgeable the platform is. It is very easy to navigate too. Cons It is a bit old-fashioned when it comes to the UI/UX design. I believe it can be improved more to make it more pleasing. Review Source RO Rodrigo O. Vendedor Retail Used the software for: 6-12 months ### "ally in the salesperson's routine" February 12, 2025 5.0 I used the tool when I worked as a salesperson, the tool contributed a lot to visualizing work history, organizing routines, itineraries and projecting prospecting for new customers. Pros It is a very complete software to support the base of the sales team. It offers all the tools that an app could offer, from the possibility of archiving potential customer data to organizing itineraries on the map. Cons The fact that there are many functions ends up making the dynamics a little confusing. Review Source PF Ping F. Operations Analyst Oil & Energy Used the software for: 1-2 years ### "Great Personalized Cloud-based Platform" March 21, 2025 4.0 Pros I really like the platform because it has great personalization tools that help tailor the user experience. It’s perfect for meeting the needs of international business and cross-department collaboration. Cons The platform can handle a lot of tasks and has many features, but it can be overwhelming and tough to navigate, especially for beginners. Review Source LR Luca R. Business Development Manager Human Resources Used the software for: 2+ years ### "Our sales "bible"" March 1, 2025 4.0 It's a must in every sales team, needed to have a perfect commercial experience, track everything with dashboards and reports. Pros It's the basis of our organisation's sales activity. Allows to track our activities, opportunities, tasks and follow-ups. Cons Could evolve in terms of look and feel, as well as being a bit more flexible and dynamic when it comes to adapting to third-parties softwares. Review Source lP lisa P. content management Retail Used the software for: I used a free trial ### "Salesforce Commerce Cloud + Salesforce Enterprise = power duo!!" February 24, 2025 5.0 we have used the "out of the box" version, as we're just working on it. Pros the AI agents are definitely the best part of the entire product. I do think that this is the way that all ecommerce stores should go to. Cons definitely a steep learning curve. but we're working on it as we decide if should be implemented or not. Review Source JL Joseph L. Account Executive Law Enforcement Used the software for: 1-2 years ### "Incredible system once you become fluent in it" February 19, 2025 4.0 Initially the adjustment from a different platform took some time but once our team became "fluent" in Salesforce it, it became absolutely critical. Pros The different ways Salesforce CC allows us to see data is extremely useful to our professionals so they can get a better control over their territory and the way that it is very customizable. Cons The multiplicity of features and reports does take some getting used. Review Source GN George N. Mortgage and Real Estate Broker Real Estate Used the software for: 1-2 years ### "Salesforce is wonderful!" October 26, 2025 5.0 I love Salesforce. Salesforce has been around since 1995. I started using Salesforce at my first job doing mortgage loans Pros Salesforce CRM is very efficient. I was able to upload my prospect via excel xlms format and able to use the click to call function back in 2015. During the 2015, click to call function was getting to be popular Cons alot of the predictive dialers ive been using does NOT integrate with Salesforce information is input in the dialer and it would make it easier for it be integrated with Salesforce Review Source TB Tiffany B. Mind and Body Practitioner Public Relations and Communications Used the software for: 1-2 years ### "Would recommend" February 21, 2025 5.0 My experience has been positive overall. Pros It is easy to use, secure, and accessible. Cons I found it difficult to navigate at first. Review Source ES Elias S. Marketing Coordinator Financial Services Used the software for: 6-12 months ### "Strong for Large-Scale E-commerce" September 9, 2025 5.0 Pros I like the flexibility and scalability of Salesforce Commerce Cloud, which makes handling complex online stores much easier. Cons The learning curve is steep, and customization often requires costly developer support instead of quick adjustments. Review Source AC Arnel C. Team Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Salesforce Commerce Cloud - Pros and Cons" September 17, 2024 5.0 Overall excellent. it provides me with the tools i need to successful and gives me options to customize my view Pros it gives me a detailed view of my claimants information and it's customizable to what i need Cons It locks up from time to time and is a bit finnicky with its integration with five9 Review Source VR Verified Reviewer Senior Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Good tool to enhance your shopping experience" December 28, 2024 5.0 Overall we are very happy with Salesforce Commerce cloud because it provides very easy methods for integration and user interface is also very attractive. Apart from that it is also secure and reliable. Pros Salesforce Commerce cloud is very essential to boost your shopping experience by providing next generation AI tools. It provides very interactive dashboard and sales channels so that we can easily scale up our product sales. Cons May be pricing can be lowered little bit so that it can become more affordable. Also their customer support team is bit slow so it will take some time to get the response. Review Source RV Randall V. CEO Real Estate Used the software for: 6-12 months ### "Salesforce does it again!" March 1, 2025 5.0 Outstanding experience, questions were answered quickly, Pros It was one of the best and easiest programs for Commerce Cloud - Simple to understand, very easy to deploy. Cons The graphics can be better... Salesforce has plenty of talanted engineers to fix the issue. Review Source VR Verified Reviewer Student Architecture & Planning Used the software for: Less than 6 months ### "Great Tool to Have, Customers will Thank You!" January 7, 2025 4.0 Pros It seems to really help improve the shopping experience for the user, biggest pro was that it made some payment processes and automation on websites much quicker for customers. It integrates nicely with the websites I’ve used it with. Overall a pretty reliable software. Cons A bit of a learning curve at the beginning, but there are plenty of tutorials to help new users out which is a plus. Review Source TA Tiffany A. Scheduler Construction Used the software for: 2+ years ### "Increased Productivity" February 18, 2025 4.0 My overall experience has been very positive with the impact it has had on my productivity. Pros Very user friendly and efficient in every aspect needed. Cons Some features are seemingly redundant and can be done in other ways. Review Source AE Amrith E. Designer E-Learning Used the software for: 1-2 years ### "Brilliant business to business e-commerce tool" January 27, 2025 5.0 Absolutely excellent! Highly recommended Pros Brilliant in all aspects! Automated so many processes that saved heaps of time Cons Honestly nothing - was helpful in all aspects Review Source Similar Products Featured