# Salesforce Commerce Cloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Salesforce Commerce Cloud the right eCommerce solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/reviews

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Salesforce Commerce Cloud

4.6 (97)

[View alternatives](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Salesforce Commerce Cloud

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

Andrea D

Sales CoordinatorWireless, 51 - 200 employeesUsed the software for: More than 2 years.

“Salesforce is very user friendly, very simple to keep your files and data and reporting organized, can simply tag co workers in tasks they need to complete , the customer support was easily to be tagged on any task if you had a question on the process.“

December 15, 2025

GN

George N

Mortgage and Real Estate BrokerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years.

“alot of the predictive dialers ive been using does NOT integrate with Salesforce“

October 26, 2025

Gabriel S

Director of Digital and Social Media StrategyMarketing and Advertising, 201 - 500 employeesUsed the software for: More than 2 years.

“It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting them, and leveraging list-building and CRM to ensure that you're providing the best outgoing marketing messaging for particular users at particular times.“

July 18, 2025

AK

Ashkan K

Senior associateAccounting, 10,001+ employeesUsed the software for: More than 2 years.

“The most challenging aspect of Salesforce Commerce Cloud can be its complex setup and configuration processes, which may require significant technical expertise.“

October 16, 2024

Jackie S

Self employedRetail, Self-employedUsed the software for: More than 2 years.

“I also value how the platform offers comprehensive insights into customer behaviors, sales patterns, inventory, and much more. Whether you are rapidly expanding or facing slow periods during certain seasons, Salesforce Commerce Cloud adapts effortlessly.“

September 26, 2025

AF

Adashia F

Academic Success CoachEducation Management, 501 - 1,000 employeesUsed the software for: More than 2 years.

“WEBSITE CREATION - not used on my end, controlled by company“

February 2, 2026

Jeff T

AEWholesale, 1,001 - 5,000 employeesUsed the software for: Less than 6 months.

“Powerful scalability, deep customization and easy Salesforce integration made it ideal for handling complex commerce needs at scale.“

February 7, 2026

ES

Elias S

Marketing CoordinatorFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months.

“The learning curve is steep, and customization often requires costly developer support instead of quick adjustments.“

September 9, 2025

## Showing most helpful reviews

Showing 1-25 of 97 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jeff T.  
AE  
Wholesale  
Used the software for: Less than 6 months

### "Great CRM Tool, but can be pricey"

February 7, 2026

4.0

An enterprise-grade platform with strong performance and flexibility, but best suited for teams with budget and technical resources.

Pros

Powerful scalability, deep customization and easy Salesforce integration made it ideal for handling complex commerce needs at scale.

Cons

High cost and implementation complexity requires expertise and time to fully configure and maintain effectively.

Review Source

VR

Verified Reviewer  
Custom Diet Plan Trainer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Salesforce takes some time to get used to, but I think it's a good way to keep things organized!"

October 29, 2025

4.0

It's been okay. It's fairly new to me, but I feel like I'm getting in a good rhythm and getting used to how things are set up!

Pros

I'm using it currently and I like that I can see all of the new clients in one place. It's nice that I can email and see information for my clients all in one place as well.

Cons

There are a lot of buttons to do one thing - lots of clicking involved with everything! I also am still getting used to the names of everything. Opportunities are new clients for me and cases are emails.

Switched from

[Gladly](https://www.capterra.com/p/156723/Gladly/)

I think they switched it for more features and to combine everything in on space so it was easier for us.

Review Source

AF

Adashia F.  
Academic Success Coach  
Education Management  
Used the software for: 2+ years

### "Used it for work, decent platform"

February 2, 2026

3.0

Used it for work, decent platform for what it is. Good for inventory and order management in the workplace.

Pros

VALUE FOR MONEY - paid for by work CUSTOMER SUPPORT - never had to use SECURITY - good INVENTORY MANAGEMENT - good ORDER MANAGEMENT - good

Cons

CUSTOMIZATION - limited, with much to be desired WEBSITE CREATION - not used on my end, controlled by company

Review Source

AJ G.  
IT Systems Administrator  
Food & Beverages  
Used the software for: 2+ years

### "Best CRM and Commerce portal in existence! "

January 22, 2026

5.0

I have been an active admin for over 10 years and learn new things every day. The community is incredibly supportive. 9 times out of 10, there is a solutions to a problem you are looking for!

Pros

The versatility Salesforce has is unparalleled. There is so much customization available, that it really does take a special level of support. It is a beast when it comes to customer facing portals, inventory management, website management, and helpdesk support. On top of that, creating ordering platforms with a high level of security, makes this tool far superior.

Cons

Sometimes it can get overwhelming with how much capability Salesforce has. Thankfully, to combat that, there is an extensive network of support available.

Review Source

BC

Brenda C.  
Office Manager  
Construction  
Used the software for: 1-2 years

### "Elevated Customer Experience"

February 28, 2025

5.0

Overall, the experience is great for handling all the minute customer interactions that can be extremely time-consuming.

Pros

The AI that powers much of the customer automated experience is seamless. It's superior to foreign person-to-person contact - feels less stilted and more intuitive.

Cons

Because it is cloud based, lack of signal in some areas can be problematic.

Alternatives considered

[SAP Commerce Cloud](https://www.capterra.com/p/275495/SAP-Commerce-Cloud/)

Reason for choosing Salesforce Commerce Cloud

Ease of use and the ability to communicate seamlessly over multiple customer platforms.

Review Source

PS

Parth S.  
Sr Full Stack Developer  
Information Technology and Services  
Used the software for: 2+ years

### "A Comprehensive Ecommerce Solution with Endless Possibilities"

February 20, 2025

5.0

The platform offers a wide range of features, including personalization, scalability, and innovation. While it may have a steep learning curve and some customization limitations, the benefits far outweigh the drawbacks.

Pros

Salesforce Commerce Cloud offers a unified platform that integrates seamlessly with other Salesforce tools, making it easy to manage customer relationships, orders, and inventory.

Cons

Commerce Cloud can be overwhelming for new users, requiring significant time and effort to learn and master.

Review Source

NA

Natalie A.  
Director of Merchandising  
Entertainment  
Used the software for: Less than 6 months

### "User friendly!"

February 20, 2025

5.0

i've even had friends wanting to make the switch for their online sales from square to salesforce because of all the cool features. Even my customers have said this gives my business a more professional image.

Pros

Salesforce is simple to use, very user friendly and is great for people like me that want to transition to a larger platform for their business.

Cons

Honestly there wasn't anything I didn't like about it. I am new to using a commerce cloud, im sure as my online store evolves I may find something I need but this is a major step up from square.

Switched from

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

my business was growing and wanted something more professional for my customers and myself.

Review Source

IB

Ibrahima B.  
Bah  
Consumer Goods  
Used the software for: 1-2 years

### "Cloud base CRM "

March 2, 2025

5.0

Pros

I like the features Salesforce offers in AppExchange. UI is can be customized to user need.

Cons

The monthly cost is not affordable for small businesses.

Alternatives considered

[Dynamics 365 Business Central](https://www.capterra.com/p/212111/Dynamics-365-Business-Central/)

Reason for choosing Salesforce Commerce Cloud

Business requirements because I wanted to sell my products internationally.

Review Source

VR

Verified Reviewer  
Sales Coordinator  
Wireless  
Used the software for: 2+ years

### "Salesforce - User friendly"

December 15, 2025

5.0

Pros

Salesforce is very user friendly, very simple to keep your files and data and reporting organized, can simply tag co workers in tasks they need to complete , the customer support was easily to be tagged on any task if you had a question on the process. It keeps all your orders in line with your date you placed on the file. Training or new developments was clear through online training or webinars via email.

Cons

The mobile user is not the same as the desktop version, you have to pay for features you don't need. The upgrades to the system from classic to lighting, was a slow switchover as the interface was quite different, the it is costly, but for large corporations it is well worth the expense,.

Review Source

CH

Carnell H.  
Owner  
Real Estate  
Used the software for: 1-2 years

### "Salesforce - Awesome Database Software"

January 16, 2026

5.0

I am super please with the product extremely reliable for my business and sales team. There are other products yet I do not worry with Salesforce.

Pros

Exceptional product! I am able to scale my business with very little bug issues. Onboarding clients is great. Security is a no worries approach. Also, can keep track of the sales process.

Cons

More expensive than most of the database management software yet do not have to worry about being able to connect to the cloud; in office & in the field.

Review Source

TV

Trenton V.  
Sales Executive  
Real Estate  
Used the software for: 2+ years

### "Excellent Product"

February 12, 2025

5.0

Fantastic. Once I got in the groove, this product helped accelerate my sales performance.

Pros

Customisability. This product allows you to customise it to meet all of your needs.

Cons

The amount of time that it took me to get the hang of everything. It's a lot to take in at first.

Review Source

AD

Al D.  
Residence Supervisor  
Commercial Real Estate  
Used the software for: 6-12 months

### "Positive review and a must use for organisations"

February 12, 2025

4.0

Positive experience with Salesforce as once you have managed to navigate your way around to what you want. It is easy to do so. With many different ways to use it. Everyone at my workforce uses it differently and can still create a positive experience for the user

Pros

All the things within salesforce is organised well. This organisation has helped with workload and the efficiency of doing the workload

Cons

Very hard to learn because of the many tabs that can be open for salesforce. I currently use it to manage a building and with many tabs it is very hard to navigate what exactly we are looking for.

Review Source

YM

Yousaf M.  
Fulfillment specialist  
Apparel & Fashion  
Used the software for: 1-2 years

### "Solid product"

February 11, 2025

4.0

Very easy tool to use. Makes client tracking a breeze

Pros

Its easy to keep an accurate record of client interactions. Its easy to bring up the full history and search function also works well.

Cons

I don't like the ongoing subscription cost.

Review Source

mR

mitchell R.  
Service Technician  
Broadcast Media  
Used the software for: 2+ years

### "great piece of kit "

January 21, 2025

5.0

Pros

Really great for all aspects of our business from project management to service.

Cons

nothing bad to say. the team all loved it

Review Source

VR

Verified Reviewer  
Senior Software Developer  
Computer Software  
Used the software for: Less than 6 months

### "Enhancing the E-commerce with Salesforce Commerce Cloud Platform"

February 27, 2025

4.0

Experience with Salesforce Commerce Cloud has been positive, offering a unified platform for managing e-commerce operations across organizations and markets.

Pros

Market strategies and optimization Scalability Sales growth analytics & report AI features

Cons

Limitations in handlings Cost is quite expensive Complex to integrate external tools Need expertise to understand complete features

Review Source

OA

Omonoh A.  
Counselor  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Salesforce- a great product"

January 28, 2025

4.0

Overall, I really enjoy Salesforce and its ease of use because it is a place where I can put in my timecard and expense reports that I need to be reimbursed.

Pros

Salesforce is user friendly and lets me easily put in my time card or expense reports without too much fuss.

Cons

I wish that there was a way to find the section to put in reports a but easier as well as a way to copy and paste a similar schedule so you don't have to put it in over and over again.

Review Source

AM

Andi M.  
Recuriter  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Works for how we use it"

February 5, 2025

4.0

It works for what we need it to do. It has a lot more power beyond how we use it.

Pros

enables co-workers to share information virtually

Cons

It's a bit clunky to use and the terminology is not always commonsense.

Review Source

TZ

Terence Z.  
Customer Success  
Information Technology and Services  
Used the software for: 6-12 months

### "Reliable and customizable"

December 31, 2024

5.0

Overall, my experience with Salesforce Commerce Cloud has been positive. I haven't experienced any issues yet and the features fulfill my requirements and purpose of using it.

Pros

Salesforce Commerce Cloud is simple and easy to use offers features such as customability, scalability, and data-driven insights that are useful. I primarily use these three features to evaluate current customers and it is extremely helpful in assisting me to evaluate my approaches.

Cons

There are no cons, as so far the platform has been reliable and easy to use. I haven't experienced any problems yet.

Review Source

BB

Brett B.  
Strategist  
Design  
Used the software for: 1-2 years

### "Salesforce review"

January 23, 2025

5.0

It has been very good overall and easy to learn

Pros

Salesforce is easy to use and easy to manage

Cons

There is nothing I dislike about Salesforce

Review Source

NR

Neha R.  
QA Manager  
Education Management  
Used the software for: 1-2 years

### "SalesForce Commerce"

January 17, 2025

4.0

Pros

Easy to create account, contact and place orders

Cons

I have not found a con which is not there in other products

Review Source

MG

Murali G.  
Consultant  
Information Technology and Services  
Used the software for: 6-12 months

### "Salesforce"

October 31, 2024

5.0

I am very satisfied that it checks all the boxes that is needed

Pros

The way it meets all the functionalities of RACI model and following up has made it easier with Clients/Customers. It also helps in finding all relevant information at one place

Cons

Well, it takes a bit more effort to get everyone aligned to start using it because of its vast features

Review Source

SN

Sachin N.  
Data Engineer  
Hospitality  
Used the software for: Less than 6 months

### "Solid E-commerce Platform with Great Features"

January 5, 2025

4.0

Overall, my experience with Salesforce Commerce Cloud has been positive. It has significantly improved our e-commerce operations and provided valuable insights through its analytics tools. While there are some challenges with setup and cost, the benefits it offers are substantial.

Pros

I really appreciated the user-friendly interface and the robust set of features that made managing our online store much easier. The integration capabilities with other Salesforce products are seamless, which enhances productivity.

Cons

The initial setup took some time. Additionally, the cost can be a bit high for smaller businesses.

Review Source

JB

Jeffrey B.  
Store owner  
Consumer Goods  
Used the software for: Less than 6 months

### "Another good app"

December 17, 2024

5.0

Overall though I do like this app and ahall continue it's use

Pros

It's got really good features about it..

Cons

Not much to dislike except the cost kinda.

Review Source

MB

Mark B.  
Founder and CEO  
Apparel & Fashion  
Used the software for: 2+ years

### "Salesforce Review"

August 26, 2024

5.0

Pros

Tracks sales Inventory extremely well, Keeps up with up to date information on Inventory

Cons

Too pricey, Requires a lot of set up to be implemented

Review Source

MD

Matt D.  
Admin  
Automotive  
Used the software for: I used a free trial

### "Top Tier Platform!"

December 17, 2024

5.0

My company loves Salesforce, it is top tier!

Pros

Salesforce's platform is extremely visual friendly.

Cons

Not much, I guess maybe they could include more fields?

Review Source

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