# Remedly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Remedly the right Medical Spa solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180647/Remedly/reviews --- Remedly 4.6 (77) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Remedly Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews David F Professional NurseMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years. “I like it because you can have all the medical records of each patient in a very orderly manner so that when the patient is attended to, the service is faster and more professional.“ January 3, 2025 Vânia R TeamAlternative Medicine, 2 - 10 employeesUsed the software for: Less than 6 months. “Some features could be easier to customize and the customer support is a bit difficult to reach and solve the problems.“ June 18, 2025 David F Professional NurseMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years. “It facilitates daily programming, thus streamlining daily activities and automating tasks that are repetitive and take up valuable time.“ January 3, 2025 GK Garry K Business ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Navigating between modules feels very archaic. “ November 16, 2024 AC ALICE C PCM ANALYSTHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “It has significantly improved workflow efficiency and patient management. While there are some areas for improvement, the platform is reliable and offers valuable features for healthcare providers.“ March 20, 2025 LL Leland L OwnerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “I do understand that Remedly can not interface with everyone.“ March 31, 2024 NC Natalia C Patient Care ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “The software’s customization options allow practices to tailor features to their specific needs, enhancing efficiency“ October 27, 2024 GK Garry K Business ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The software is clunky. “ November 16, 2024 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott W. M. Founder and President Hospital & Health Care Used the software for: 2+ years ### "Excellent EMR solution for Plastic Surgeons, Dermatologists" December 31, 2018 5.0 Pros This product has vastly enhanced my efficiency by allowing me to offload my schedule and have most of my post-operative patients check in with virtual follow-ups, which they prefer anyway. My main bottleneck is my time and Remedly has freed up a ton of that. Cons This product is in need of a user interface overhaul, which I understand is coming in 2019. Review Source Response from Remedly February 22, 2019 Scott, thank you for taking time to sit down and write us a review. We very much appreciate it. You are correct, the software has been getting a full face-lift. Luckily, it's a short recovery time and the new look is already being rolled out. CE Christine E. medical director Health, Wellness and Fitness Used the software for: 1-2 years ### "Happy with Remedly" November 6, 2024 5.0 Very good. The customer service is very good. They are quick to respond with the necessary information. Pros Remedly is very easy to use! I like the ability to build my own templates to fit my style of documentation. Cons Mostly it is user error. I get lost on how to use some of the functions. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Remedly has better functionality. The other platform did not have what i needed Review Source Response from Remedly November 20, 2024 Thank you so much for taking the time to share your feedback and for providing us with such a positive review! We're pleased to hear you appreciate our template creation and charting features which were developed working in tandem with medical directors such as yourself. And we're thrilled to hear you're happy with our support as well - thank you for making our day with your input! JV Joni V. RN Injector Medical Practice Used the software for: 2+ years ### "Poor customer support" January 5, 2021 3.0 N/A Pros I like that this software is internet based and can be accessed from anywhere. It's convenient to use from home or work. Cons This software requires a lot of work to set up. It is basically bare bones. I understand this and it actually makes it very individualized once it is actually set up. Customer support is really bad. I had to call 4 times within several hours one day to get help. The system wasn't recognizing my email address to log in. I had clients and was unable to use the system for the majority of the day. The next time I asked for customer support, I didn't get a call back at all. I was told would get a call within 1 hour. No call. I had a question about how to change some information that was mistakenly documented on the wrong appointment. This software is quite costly for what you get. Review Source Response from Remedly February 22, 2022 Hello, Joni! We are sorry to hear you were not satisfied working with our support team and we appreciate your input which helps us improve. We have since implemented our 24x5 support program so we can address your needs in a more timely manner. We recognize the difficulty and stress caused by not being able to login to start your work day. As we discussed, it seems your email address, which doubles as your login username, had been changed for your account, which caused your login challenges. I am glad we were able to sort this out for you eventually. It is true that our software is highly configurable, allowing each practice to customize it to meet their unique needs. Investing the time up front to get these configurations right however brings practices significantly increased efficiency, buying more time for staff to focus on patients. Thank you for taking the time to provide us with your valuable feedback! SG Sarah G. Patient Coordinator Medical Practice Used the software for: 1-2 years ### "Great for a small medical practice" November 22, 2022 5.0 Pros Remedly's integration with 360 Payments has totally transformed our payment process. We require deposits for a lot of procedures and rather than making sure we don't miss phone calls with patients ready to give their credit card information, we can just email or text them an invoice. Cons The invoice and payment receipts are separate and very clunky. The invoice will show the breakdown of charges including sales tax (if included) etc. which is important for the patient to understand the charges. However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details. Ex. if a product has sales tax, on the invoice the sales tax will be shown separately, I.e. shampoo: $20.00; tax: $2.00; TOTAL DUE: $22.00. But on the receipt, which is that we give our patients to show they have paid in full, the line item for the product will just show one price for that product, with tax included. I.e. shampoo: $22.00; TOTAL DUE: $22.00. This is confusing for patients to know exactly how much an item cost before tax. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) We needed better appointment scheduling and payment software. AP updates were very slow and dated with little functionality. Review Source Response from Remedly November 29, 2022 We're glad to hear that Remedly's integration with 360 Payments has improved your payment workflows! We have also shared your input to separate out sales tax from retail price on our receipts with our product team for consideration. Your feedback makes us a better company and solution! VR Verified Reviewer Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Using Remedly for 2+ years" February 11, 2020 5.0 Remedly is a growing company and they've been able to take feedback constructively and implement most, if not all, suggestions we've had over the years. Looking forward to seeing them still achieve more with this platform. Pros As far as comprehensive software goes for EHRs specific to medical aesthetics, Remedly stood out for us when we opted to go with them 2+ years ago. It has features including subscriptions that are quite useful. We've created internal hacks to help with efficiency and flow. Cons While not all of Remedly's features are used, it's a matter of preference. The inventory tracking is tremendous in theory, but executing has its practical limitations. Overall support, reliability, and ease of use has improved greatly. You've got to be savvy to use, but once you get into a rhythm you can make the software work and it will be an asset to keeping patient records clean, tidy, and well documented. Alternatives considered [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/)[AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Remedly Features and functionality. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) Practice Fusion had its limitations and it didn't organize records as cleanly as we needed. Review Source NL Nick L. Practice Administrator Medical Practice Used the software for: 6-12 months ### "The Change Electronic Healthcare Platforms Needed!" January 31, 2020 5.0 Our practice chose the Remedly cloud-based platform – no, we are not a mega practice or some paid advertisement. We are regular medical professionals who want to see our clinic succeed and ensure our patient’s success. Part of a successful patient-provider relationship is ensuring that we document well, bill appropriately, and are able to complete daily operations without wasting our patient’s time. Remedly is more than just an EHR and PM platform it is a group of dedicated people who stand behind their technology. When we speak, they listen and continually strive to fulfill our needs and our patient’s needs from the moment of contact, through the revenue cycle, and every engagement thereafter. Pros Why choose Remedly? Great support from their staff members. One system to accomplish everything your practice needs. Customized for your needs yesterday, today, and well into the future! Cons They are still growing their marketing platform and relatively new; however, I believe every day they continue to improve in these areas. Once they have their weakness down they will be unbeatable I feel in this space with their tenacity and dedication to clinics like us. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[Veradigm EHR](https://www.capterra.com/p/276111/Veradigm-EHR/) Reason for choosing Remedly When searching for the best technology to bring into a practice you find yourself immersed in a sea of options – yet, one wrong decision and your practice will find itself in choppy waters. Harder still, finding the technology designed with specialty practice operations in mind. As someone who has experienced and overseen the operational flow in general and specialty practice settings for over a decade and half, I have used numerous electronic health record (EHR) and practice management systems (PM), including some listed above. Listen closely, they are not all created equal and the best technology without support is useless! Remedly provides exactly what we need and is prepared to grow with us. Review Source VR Veronica R. General Manager Medical Practice Used the software for: 2+ years ### "Highly recommend Remedly!" December 20, 2022 5.0 The customer service is like no other, they are always responsive, listen and take into consideration what we as a practice suggest. Beyond happy with the exceptional customer service. Pros The software is very user friendly and always getting updated with new functions that are used within the practice. Cons Originally, there were features that the software lacked. We are one of the first practices that used this program. At that time the company worked with practices to integrate features to the software that were needed and has just been updating since then to stay on track with all the other EMR software. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) We were provided with an opportunity to try this software and it made perfect sense as it was very cost effective, and cloud based. Review Source Response from Remedly December 22, 2022 Thank you so much for your glowing review of our services and solutions! We are so grateful that you believed in Remedly when we were starting out and your feedback has helped us develop the comprehensive platform we offer today. Thank you for your collaboration and insights over the years! AC Andrea C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Love Remedly" November 14, 2022 5.0 Awesome experience and would do it again Pros We looked at other software but ease of use, ability to build features from the ground up, ongoing support was important to us Cons Nothing Remedly gave us a great opportunity to add in templates, features, documentation, epresribe, telehealth and labs to our EMR Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/)[RXNT](https://www.capterra.com/p/110018/rxnt/)[AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing Remedly Remedly had set up, support, eprescribe, labs, billing and practice management Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) We could not do add on codes such as therapy without adding in another account which we did not want to do. In addition therapy notes does not integrate with lab corp or quest Review Source Response from Remedly November 22, 2022 Thank you so much for your strong recommendation and for all of your feedback to improve our platform! We appreciate that you chose Remedly. HG Heldor G. Manager Mental Health Care Used the software for: 6-12 months ### "Healthcare Practices Management " March 27, 2025 5.0 Remedly makes managing a healthcare practice much easier, but expect to spend a bit of time getting familiar with its various features. Pros What I liked most about Remedly is how it combines EHR, practice management, and billing into one platform. Cons If you're not familiar with similar systems it could take some time to get used to all the features Review Source NC Natalia C. Patient Care Manager Medical Practice Used the software for: 2+ years ### "My Positive Experience with Remedly" October 27, 2024 5.0 Remedly is a great choice for healthcare facilities looking to modernize their record-keeping while improving patient care Pros Customer support is responsive and knowledgeable, addressing issues promptly. The software’s customization options allow practices to tailor features to their specific needs, enhancing efficiency Cons Even though for they are great for the most part, some customization options are limited, which may not meet the specific needs of all practices Review Source Response from Remedly November 7, 2024 We're thrilled to receive your rave review of Remedly! Our support team works hard to make sure users take full advantage of our rich feature set. We aim to build flexible solutions enabling practices to configure for their wide variety of workflows, but we do encounter limitations on occasion. In these scenarios, we encourage feedback so we can better meet your needs. We very much appreciate your kind words and your patronage! TM Tina M. Owner Medical Practice Used the software for: 2+ years ### "Excellent program and outstanding communication with staff" October 25, 2024 5.0 The customer service is amazing. They bent over backwards for me when times were difficult they are easy to work and always quick to answer emails Pros It had so much to offer and fits all our needs Cons Patient portal was challenging for patients at firat Review Source Response from Remedly November 6, 2024 Thank you so much Tina for your glowing review of Remedly! We are deeply honored. So glad to hear that both our solutions and services are delivering for you and your practice! If there's anything you'd suggest we can improve to help patients adapt to their portal, we're all ears. Remedly has been built on customer feedback to ensure we hit the mark - we encourage your input! MG Makayla G. HHA Health, Wellness and Fitness Used the software for: I used a free trial ### "Awesome App" March 27, 2025 5.0 Pros Remedly is easy to navigate and simple to use. Cons I love everything about the app Remedly. Review Source AN Aria N. Programs Coordinator Consumer Services Used the software for: I used a free trial ### "My expereince with Remedly" August 6, 2024 5.0 Overall, I would say it is a pleasant expereince. Pros It was very user-friendly and helped me a lot. Cons It was hard to first get the overall hand of it. Review Source Response from Remedly August 19, 2024 Thank you so much for your review! We are grateful for your strong endorsement of our solutions and services! Our support team is here to help address any questions for a faster and easier launch. Feel free to reach out anytime at support@remedly.com. SR Shanelle R. Practice Manager Cosmetics Used the software for: 2+ years ### "My rating is all thanks to \[sensitive content hidden\]" October 16, 2023 5.0 overall positive experience that last 3-6 months with a lot of the upgrades and finally getting a consistent and helpful rep \[sensitive content hidden\] She is the only reason for any positive light or rating on the system. She has helped us work through kinks, best practices and discoveries that we did not know of over the YEARS of using the system. Pros Remedly is very user friendly and equips me as a leader with all the tools and training guides for those who are new to the system. It is seemless to schedule, maintain and operate our patient schedules as well. Cons The only con right now is that Remedly does not integrate with other systems. There have been a few outside systems that we would love to have tried but we found that they are all not familiar with or aware of remdley integration unlike some other emrs.All other "cons." have been added to our project list thanks to \[sensitive content hidden\] Review Source Response from Remedly October 19, 2023 Thank you so much Shanelle for giving us a 5 star rating - we are deeply grateful! So glad to hear you're expanding your Remedly usage to take full advantage of our robust platform and working through workflow issues as well. Although we don't currently have an open API to support integrations, we do integrate with select partners that we feel are best-in-class and that our broad client base will benefit from their services and solutions. If there are specific platforms we should consider, please bring this up with your Customer Success Manager. Thank you again for your supportive review! LL Leland L. Owner Medical Practice Used the software for: 2+ years ### "Thank you Remedly !!!! Thank you, Thank you \[sensitive content hidden\]." March 31, 2024 5.0 Outstanding!! Customer Service is very resonsive and \[sensitive content hidden\] has been outstanding. The tutorials tutorials 7/10 - not horrible, but could be a bit more organized and polished. Pros Customer service is outstanding. Help is a phone call away. Cons We are still working on the integration with our credit card machine. I do understand that Remedly can not interface with everyone. Reason for choosing Remedly Interviewed several 6 years ago and Remedly seemed to fit us. Have not found a reason to change. Redoing everything seems like a daunting task. Start with a good decision and your staff will be a lot happier. Happy to share any of my experiences if you have any questions. Lee https://www.serenitymedaesthetics.com/ Review Source Response from Remedly April 5, 2024 Thank you so much for the superlative review and especially for offering to talk with interested parties! From the bottom of our hearts, we are so very grateful for your generous feedback and glowing praise of your Customer Success Manager! With your input, we will review our self-learning tutorials to tighten them up for more effective onboarding. We work hard to deliver top notch systems and services and reviews like yours really make our day - thank you from the bottom of our hearts! VB Venice B. Practice Administrator Medical Practice Used the software for: 2+ years ### "Practice Administrator" December 23, 2022 5.0 I have been happy with Remedly for the past two years. Pros The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn. The support from Remedly has been great and they follow up with you regarding issues. The account representative is always easy to get a hold of. Cons The least that I like about this software is the reports available to track up sells. I would like to see a report where we can see what a patient was originally scheduled for and when they left what was actually completed. Review Source Response from Remedly January 9, 2023 We so appreciate receiving your feedback Venice and your thoughts on how we can improve! So glad to hear that new staff get up and running quickly with our intuitive solutions and that our support program is working for you. We will continue to work with you to get our reporting solutions to better meet your needs. Thank you for your collaboration to improve Remedly - it means the world to us! BK Betsy K. Owner Medical Practice Used the software for: 6-12 months ### "Remedly has been a great for us and our patients" January 22, 2024 5.0 Pros How easy it is for patients to get in touch with all the information they need to have on hand and also it takes a weigh off our shoulders at the moment of the consultation have them already come in with all the documentation filled. Cons Some details could be made more specific and for example on the campaigns we should be able to leave drafts done and then send them once we're ready instead of losing them if we don't send them right away. However, as we noticed this things we always make sure to let \[sensitive content hidden\] now and she communicates said chances of improvement. Review Source Response from Remedly February 8, 2024 Thank you for your top review of Remedly - we are truly honored! We love hearing how our solutions make your practice more efficient and patients better prepared. We sincerely appreciate your feedback on how we can improve as our platforms has been significantly shaped by client input - keep it coming! We look forward to continuing to serve you and your practice. TP Tyler P. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Great EMR!" November 18, 2022 5.0 Remedly has been great for our medical spa practice. We never tend to run into any issues. We have great support with \[SENSITIVE CONTENT\] our customer success manager and if any questions come up he is very prompt in answering. Pros The most impactful features with Remedly for our practice is the charting and appointment scheduling. Our patient never have any issues completing their medical history through their patient portal. The self scheduling option is the newest feature for us and has been helpful. Cons It was a little difficult when our practice first opened but that is expected with anything new especially an EMR. Review Source Response from Remedly November 22, 2022 Thank you so much for giving Remedly's platform and services such a stellar rating! YA Yami A. Front Desk Manger Medical Practice Used the software for: 2+ years ### "remedly" December 28, 2022 5.0 overall our team is satisfied Pros scheduling is so easy and getting patients accounts started is simple Cons patient communication. wish we had a way to text patients with out it being so difficult that they have to make a portal for themselves Review Source Response from Remedly January 9, 2023 Thank you so much for submitting a review on our behalf! We appreciate your feedback on scheduling and creating patient accounts, key features used consistently. We'll reach out to discuss our two way texting feature to support patient communication outside of our patient portal - this has been very effective for other practices. We very much appreciate your input and your use of Remedly over the years! PS Patricia S. Office Manager Medical Practice Used the software for: 2+ years ### "Review on Remedly" January 3, 2019 3.0 Pros I like the text message and email reminders that are sent to patients of upcoming appointments. I also like the feature that pops up to ask if you would like an additional email to be sent when moving or adding additional information the existing appt. Cons I wish this program had an alert that would pop up with pertinent information. The software also continues to update (which is needed) with a glitch in the software every time. This software also won’t allow the user to add own treatment with labels to customize to individual practices. Review Source Response from Remedly February 22, 2019 Patricia, thank you for taking time to write us a review. We really appreciate the feedback. Have you been able to check out the latest updates to the software? We think you will find many of the issues resolved and hopefully you're able to take advantage of the newly added features. If you are still having trouble, please feel free to reach out to your dedicated Customer Success Manager any time. They are there to be your personal product concierge 24/7. PA Pari A. Office Manager Plastics Used the software for: 1-2 years ### "Remedly is great" January 31, 2020 5.0 We've had a great experience with Remedly over the past two years! The product and customer service team has been extremely prompt, helpful and understanding. Pros Remedly is very easy to use. With their updated UI, it's a breeze to do my daily tasks within the scheduler. The updated finance dashboard is also super user friendly and allows for a lot of flexibility with payments/promotions/etc. Cons I wish the software allowed to see when the appointment reminders have been sent, how many have been sent, and by what methods to better keep track. Review Source Response from Remedly February 14, 2020 Pari: Thanks for taking the time to share your experience at our company and with the User Interface. We hope you enjoy your Software for many years to come. Sincerely Myles Saffian Senior Account Executive Remedly Inc. MS Marc S. MD Medical Practice Used the software for: 1-2 years ### "Looked at all of them and Remedly shines above" February 17, 2019 5.0 My experience with Remedly has been fantastic. I have had the oppurtunity to have my concerns addressed by the CEO who is more than willing to spend time with the users of Remedly in attempt to constantly improve it. Pros Having come from one of the largest EMR/practice software vendors where there was virtually no support and major issues would take days to resolve if ever, Remedly's customer service is exemplary. I can always have my concerns addressed within hours. Sometimes minutes. The don't nickle and dime you with every update, new component, new user, new device etc. One monthly fee. This has obviated the need for other complementary softwares like Solution Reach as this functionality is built in to Remedly. Cons New software updates sometimes have some bugs. Review Source ER Emilee R. Site Director Hospital & Health Care Used the software for: Less than 6 months ### "Amazing Customer Service" March 22, 2019 5.0 Executive was absolutely amazing. She answered every single phone call and email in a timely manner and went above and beyond with all of her support throughout the process. She truly wanted this transition to be as seamless as possible. Thank you so much, you were an absolute pleasure to work with! Pros We transitioned to Remedly from a system that was not complex with very limited options. Remedly has so many great features that we use daily. One large difference from our previous EMR is the inventory feature. Can't believe we every utilized a system that was missing that! Cons Transitioning to an EMR is never fun or easy with that being said it was not as bad as we were all expecting it to be. The two features I wish Remedly had is - Time Management, staff to clock in and out and the option to create multiple inventories so you can view by category rather than all inventory at once. Review Source LU Lauren U. MD Medical Practice Used the software for: Less than 6 months ### "Excellent EMR for my small cosmetic only surgical practice " November 18, 2022 5.0 Great. Very happy customer Pros Customer service, ease of use, price, Square integration Cons Little glitches here and there - typically fixed quickly by company Reason for choosing Remedly Colleague recommendation Review Source Response from Remedly November 22, 2022 Thank you so much for your strong recommendation of Remedly's platform and services! JG Juliette G. Medical Receptionist Medical Practice Used the software for: Less than 6 months ### "Review of Remedly" March 22, 2019 5.0 The overall experience has been great. Our rep has been absolutely amazing in helping my team get up and running using the software. She is amazing!! Pros What I like most about this software is how functional it is. Cons I have not yet run into any major cons in using this software yet! Review Source Talk to a Capterra advisor for free and get results within 15 minutes.