# Page 9 | Action1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Action1 the right Vulnerability Management solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180609/Action1-RMM/reviews --- Action1 4.9 (237) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Action1 ## Showing most helpful reviews Showing 201-225 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JJ Jacob J. Worship Media Specialist Religious Institutions Used the software for: 6-12 months ### "The Best Decision " November 28, 2023 5.0 Pros What can you not like about Action1? They provide patch’s to softwares they have added and allows you to add your own. They allow you to remote into endpoints. Action1 takes your suggestions very seriously. They really do care about you. Cons The most recent update moved the remote option but I understand once it was explained on the reason. Review Source MC Michael C. IT Computer Software Used the software for: Less than 6 months ### "Why I love this software" October 14, 2021 5.0 Thank you for making a product that answers so many IT needs without having to write/test code all day. Pros The best part is with very little setup I was able to determine if a client is missing critical updates. Especially for Windows, it is really simple and easy. A big plus is that your clients only need to be connected to the internet for the agent and console to communicate. Cons SOme of the fields are not quite sortable for ease of data mining Reason for choosing Action1 Cost and ease of use Review Source Response from Action1 October 19, 2021 Hi Michael, Thank you so much for sharing your kind words with us. We are happy to see you enjoying so many of our capabilities. We are especially delighted to hear that you appreciate the easiness of Action1 RMM. We are continuing to constantly improve our product to make your experience even better. Looking forward to many more years of successful cooperation! MD Miroslav D. IT Support Food & Beverages Used the software for: Less than 6 months ### "Splendid patch management solution" December 13, 2023 5.0 Overall, a great product. In cloud solution, with intuitive setup and comprehensive software update database. Finally, we have found the right tool to manage both system and 3rd party applications for a very reasonable price. Pros The implementation and initial setup is very easy to do. We appreciate the possibility to set up the automatic patch deployment according to our needs. Cons Sometimes we struggle to update per-user instances of installed applications. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/) Reason for choosing Action1 Cloud solution, comprehensive software database, easy setup, good price. Review Source KF Kristin F. CTO Computer Software Used the software for: 1-2 years ### "Great resource for smaller companies" July 13, 2021 4.0 Pros I appreciate the pricing and functionality of this software. It may be basic in comparison to other applications, but it does a good job with hardware inventory and software patch tracking. I also like the remote control ability. Not as robust as some application, but is still very useful. Cons Remote control could use some enhancements. The option to turn off the request for users to accept the remote control connection. Often can't make the connection to the client. No error message. Review Source Response from Action1 July 26, 2021 Hi Kristin, Thank you so much for sharing your kind words with us. Your review means a lot to our team. We also appreciate you've brought some issues to our attention as we are constantly improving our product. We are glad to inform you that the ability to turn off the request for users to accept the remote-control connection will come with the next product release. At the same time, we are sorry to hear you are having some troubles connecting to the client. Please, contact support@action1.com, and they will be happy to assist you. ML Marco L. P.I. Accounting Used the software for: 6-12 months ### "Wonderful remote control system" September 12, 2023 5.0 To be able to drive the company's PC without anybody is there, is the best Pros The product is free of charge, easy to use, very helpful for IT management Cons The only thing is missing is the file transfer between the PC during remote control Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) They are not allowing long time connections Review Source CM Chris M. IT Construction Used the software for: 1-2 years ### "Great service for patching and asset tracking" October 22, 2021 4.0 Pros The software updating feature is great and easy to use. It's easy to see what updates are needed and to approve and schedule them to run. Cons It's sometimes difficult to find the report you are looking for in the reporting section. Some of them have names that don't really explain what info is on the report. For example, to get a list of computer serial numbers you have to run the Motherboards report. Review Source Response from Action1 October 26, 2021 Thank you so much for your kind words, Chris. We really appreciate you taking the time to share your experience with Action1 RMM, and we are happy that you like our features such as patching and asset tracking! Regarding your comment about difficulties in searching for the reports have you tried our search box? For example, if you type "serial number" into the Search box on the right top corner of the screen and run the search, it will show you the list of the most relevant reports. Plus, if you click on the reports folder, you'll see the list of reports, including the description of each one. If it does not help, feel free to reach out to our support team at any time, and they will be happy to help you! Thanks again! KC Keith C. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great Solution for MSPs or Internal IT Team" November 17, 2022 5.0 Overall, I think Action1 will serve us well as it allows us to organize our clients and their endpoints. Pros First of all, this solution is feature-rich! I previously used Comodo's ITarian solution and I always felt like it was held together with duct-tape and string. Action1 feels mature and solid. Numerous advanced features that you would expect from a high-cost solution Cons The only thing I liked the least was one of the things that I liked the most and attracted me to Action1. I was looking for a web-based remote-control solution and Action1 offers it. But, due to the nature of it being web-based, some of the keyboard shortcuts don't tunnel through to the endpoint. They are executed on your source machine. Not sure how to get around this, but this was the only negative. Review Source MM Matthew M. Systems Administrator Civil Engineering Used the software for: 6-12 months ### "Best cost/benefit ratio for small organizations" July 13, 2022 5.0 Pros We were using WSUS for patch management but Action1 seems to be faster and more comprehensive for this task. The Dashboard makes it simple to use all product features. Cons Remote Desktop is slower than direct RDP but the security benefits outweigh the option of not using it. Review Source Response from Action1 July 17, 2022 Hi Matthew, thank you for the detailed review, and we are glad to see that you are enjoying many of our features! Happy to be a long-term vendor and partner of yours! sT scott T. network and technology admin Non-Profit Organization Management Used the software for: Less than 6 months ### "Action1 is great for patch management." March 24, 2023 4.0 Good experience so far. I expect that it will improve even more. Pros Ease of use. Many options. granularity. Good variety of reports. Better than Teams for remote control. Cons currently, office 365 desktop apps are not being updated. after doing all missing updates on many devices, when selecting "update now" in the "Office Updates" part of various "Microsoft 365 Apps for Business", the updates have then run.It would be nice if action1 could update software installed in other profiles. Alternatives considered [Microsoft Intune](https://www.capterra.com/p/230703/Microsoft-Endpoint-Manager-MEM/) Reason for choosing Action1 Too much of a learning curve for Intune Review Source BG Bill G. Consultant Information Technology and Services Used the software for: 6-12 months ### "Great product!" June 14, 2022 5.0 Great RMM that I use every day to run my business. Pros Easy to deploy and utilize. My primary use is updates/patch management and software deployments. Cons Better granular info on each machine.... Review Source Response from Action1 June 15, 2022 Thank you so much for your kind words, Bill. We really appreciate you taking the time to share your experience with Action1 RMM. Happy to be a long-term vendor and partner of yours! Samuel C. Owner Information Technology and Services Used the software for: Less than 6 months ### "Action1 RMM gets the job done without hassle" July 30, 2021 5.0 We deployed Action1 to be able to manage updates and software across our clients's multiples devices as a MSP, so it give us remote desktop capability to assist our end-users without the need of having any other third-party app. Pros Really easy to use, all cloud based so perfect for managing devices that are not all located in the same physical network, plenty of features and they keep adding some Cons No IOS app to manage and remote into the devices, need to use a web browser, but remote desktop is really limited unless you have a mouse and keyboard connected to your Ipad Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Pricing was much more attractive, no need to add a plugin or extra license for remote desktop Review Source Response from Action1 August 4, 2021 Thank you so much for your kind words, Samuel. We really appreciate you taking the time out to share your experience with Action1 RMM and we agree, the remote desktop functionality is limited at the moment, but we are working to improve it in the future. Thanks again! DG Dan G. IT Admin Chemicals Used the software for: Less than 6 months ### "Action1 - For Small or Medium Businesses with limited IT staff you can't go wrong!" October 19, 2021 5.0 Pros Made my life much easier. Instead of trying to manage Windows Updates, Device Updates, Inventory Management, and Remote Access it 3 or 4 different apps, this put it all in one place. Cons Sometimes finding the correct updates in the Update Approval Screen can be a bit tidious Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Ease of use. Had all functionality I needed in one package Review Source Response from Action1 October 26, 2021 Thank you so much for your kind words, Dan. We really appreciate you taking the time to share your experience with Action1 RMM, and we are happy our product helps you succeed. We also appreciate that you've brought some issues to our attention as we are constantly improving our product. Our Customer Success team will reach out to you to better understand your issues with finding the correct updates in the Update Approval Screen. Could you leverage the Search box to find the necessary updates? Thanks again! SF Sylvain F. Technical Director Computer Software Used the software for: 6-12 months ### "Ease of use" March 8, 2024 5.0 Pros Security & control feeling of managed endpoints. Cons Nothing as far as I can see so far. Thanks! Review Source JO John O. IT Manager Financial Services Used the software for: Less than 6 months ### "amazing feature set" November 21, 2022 5.0 thrilled that you give this away to the under-100 crowd. Pros updates are fastsoftware is responsinveremote access is integrated Cons remote access featureNEEDS to somehow display which computer you are viewingi would like more hyperlink / drill down options Review Source Issac P. Officer Automotive Used the software for: 6-12 months ### "A centralised IT management platform with automated maintenance functionality" June 29, 2021 3.0 Easy to use .Supports quicker maintainence of remote system compared to traditional methods while using action1 rmm Pros Easy to use for endpoint management Supports schedule based automated maintenance of servers and connected workstation Very effective in remote desktop and unattended access. Cons Ui looks a bit outdated and requires a ramp up Connection is found to break at times reducing overall reliability Review Source Response from Action1 July 26, 2021 Hi Issac, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track. We are sorry to hear that you're having trouble with your connection. Please, contact support@action1.com, and they will be happy to assist you. We also appreciate you've brought some issues re. Ui to our attention. We are constantly improving our product, including enhancing Ui. Some particular Ui improvements will come with the next product release. Gediminas R. IT specialist Furniture Used the software for: Less than 6 months ### "Best RMM" November 17, 2022 5.0 Perfect product for managing PC's on multiple remote locations. Pros A chance to manage computer in one place without MS AD, and even on Windows 10/11 Home edition! Cons Still needs some polishing and some feature, but that will come in the future i'm sure.All in all very good management software. Review Source AY Atilla Y. IT Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Excellent RMM tool! " November 17, 2022 5.0 Love the patch management, it's easy to use. I haven't truly tested the scheduled updates yet but I will edit/add to my review once I fully explored all options available in Action1. Pros We are a small homecare provider and trialling the Action1 free version at the moment. So far its' been a pleasure to use Action1. Primarily we use it for patching and remote management. Can't fault it at all.There are areas that can be improved and other functionalities introduced but Action1 is a great RMM tool and on the right path to become one of the leading Patch Management solution. Cons Not going to add any here as some the other users have mentioned what improvements that can be made under other reviews. Review Source QS Qendrim S. System Admin Information Technology and Services Used the software for: 6-12 months ### "Action1 is Baba" February 27, 2023 5.0 Very good, I could setup the software very easy and fast. The guys working on the software are very interested on bringing it forward, something that I like. They are also very supportive with everything. Pros the program is very easy to use and works like a charm. You can almost do everything that an IT need with it. Cons One thing that would be perfect to add to the software, would be a feature that allow me to create an group of programs and to automatically deploy it on the endpoint computers, so it will make easy work to setup a new laptop or computer. Review Source DM David M. CIO and VP of Inside Operations Wholesale Used the software for: Less than 6 months ### "Comprehensive, Intuitive Platform with Helpful Support" March 11, 2024 5.0 Pros Free up to 100 endpoints Feature Rich Detailed Online Documentation Great Support (that I haven't needed much at all) Fast East to use Cons Nothing really, the platform was bonkers easy to deploy and put into use. Review Source KT Kerry T. CEO Information Technology and Services Used the software for: Less than 6 months ### "Action1 is setting a new standard for IT professionals!" October 15, 2021 5.0 Pros The ability to remote manage my systems and push silent software installs. Cons I would love to remotely manage at least two systems at a time. Also it would be good to have a thumbnail overview of active system desktops. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Review Source Response from Action1 October 19, 2021 Thank you so much for your kind words, Kerry. We really appreciate you taking the time out to share your experience with Action1 RMM. Your review means a lot to our team. We also appreciate you've brought some issues to our attention as we are constantly improving our product. Thanks again! AL Allen L. Computer Systems Administrator Non-Profit Organization Management Used the software for: Less than 6 months ### "Really Easy to Use and Cost Effective Solution" October 28, 2021 4.0 Needing to patch machines at different locations including remote laptops desktop that do not connect to main office networks directly. Overall the product has helped with patching and deploying new software to devices in a variety of remote locations. We have also used the remote desktop feature when our primary has an issue connecting. Pros The cost and ease of use made it a good fit for our non profit to get started with and RMM solution. Cons Still learning the product and its full feature set. Would like to see GPO management console added in the future. Reason for choosing Action1 Simple use and cost. Review Source Response from Action1 November 1, 2021 Hi Allen, we are so happy that you like our feature set, and we are delighted to hear our product helps you succeed. Thank you for the kind words. We appreciate your suggestion to add a GPO management console, but unfortunately, we do not plan to support it as it is not designed to work when endpoints are remote. However, we are constantly improving our product and adding many other rich features every quarter. If you have any questions, we are always here to help! Thanks again! AO Amanda O. Technologies Coordinator Education Management Used the software for: Less than 6 months ### "Great product - covers exactly what we need" November 10, 2022 5.0 We have a number of geographically dispersed sites with endpoints that are rarely seen in person by IT, so Action1 allows us to maintain, patch, manage and secure them remotely. We had no previous option for doing this so were very glad to find Action1. It's also been very good value in terms of allowing us to put up to 100 devices on the system for free - ideal for getting started! Pros It was really easy to get Action1 up and running. The built-in script library is very useful as it means we can utilise extra functionality like local password resets, remote wipe etc. without needing to write our own scripts. There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system. I'm very impressed by Action1's commitment to making it free. Cons I actually haven't found anything as yet! Review Source BK Bartosz K. IT Programmer Design Used the software for: Less than 6 months ### "Great product" January 11, 2023 5.0 Pros It's a fantastic free tool for small businesses to make administrator's life easier. It's just brilliant, it allows me to inventory, update and remotely support users from my armchair :) Cons A few functionalities are missing, such as sending files via remote desktop, or updating programs installed with exe, not MSI, but as far as I know they plan to add these functionalities Review Source JW Jayson W. IT/Elec Tech Automotive Used the software for: I used a free trial ### "Amazing!" November 17, 2022 5.0 Easily remote into our endpoints without opening remote desktop support. Pros 100 endpoints for free? This covers our entire business. The software works as intended. Very user friendly and functional. Cons None so far. Sometimes when I log in I have to reload the page to get my full admin privileges. Review Source PA Peter A. IT Asset And Configuration Manager Information Technology and Services Used the software for: Less than 6 months ### "Action1 Experience is a wow!" April 2, 2024 5.0 It is a good and flexible tool to use. It is ease to understand and use as there are tips or notes. Pros I like the score dashboard for vulnerabilities. It makes it ease to tell how many of the servers are vulnerable and even tell what specific vulnerabilities needed to be fixed. You can actually also do agent deployment or software deployments for action 1 Cons Sometimes it is difficult to get a right script to use for some deployments. Still struggling on how to uninstall a bulk of SysAid agents using Action1 Review Source Talk to a Capterra advisor for free and get results within 15 minutes.