# Page 8 | Action1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Action1 the right Vulnerability Management solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180609/Action1-RMM/reviews --- Action1 4.9 (237) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Action1 ## Showing most helpful reviews Showing 176-200 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EW Ed W. IT Director Architecture & Planning Used the software for: Less than 6 months ### "Action1 was the Unicorn we were looking for!" November 11, 2022 5.0 Action1 has replaced two products on our networks, saving us a good amount of money. Patch management is where this product really excels. Inventory management is totally functional and based on what we've seen so far, they will continue to improve functionality and UI/UX rapidly. Pros Primarily we were looking to improve our patch management for Windows updates and 3rd party software. Action1 does both of these functions wonderfully. Cons Asset management and reporting need some improvements in UX. It does a wonderful job, but we'd love to see some additional features added. For example, we'd like to be able to add a custom field that is easily searchable for our asset ID tags. You can do this by adding notes, but it's not straightforward in the UI how to get to the proper reports. Switched from [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) We are a small firm. Lansweeper has changed their minimum asset license from 500 to 2000. They have priced us out. Manage Engine Patch Manager Plus was extraordinarily difficult to manage. Review Source RA Rupert A. Technical Manager Information Technology and Services Used the software for: I used a free trial ### "Brigantia review" October 15, 2021 4.0 Its the ability to make sure that all our PCs are patched and up to date, and to manage the software on them. This is particularly when our staff are no longer in the office all the time and are working from home. Pros I have found that the deployment of apps is particularly effective. It's great to be able to roll out software to our PCs here within minutes no matter where people are based. I have found that the updates work really well as well. Cons I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space. Also would like the ability to be alerted if a machine goes offline. The remote access seems a bit limited, for instance with no ability to transfer files. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Recommended by Threataware who we are working with Review Source Response from Action1 October 19, 2021 Hi Rupert, thank you for the detailed review, and we are glad to see that you are enjoying many of our features! We also appreciate you've brought some issues to our attention. We will share your feedback with the product team and discuss how we can improve displaying if machines have low disk space and alerting if machines go offline. And we agree that the remote desktop functionality is limited at the moment, but we are working to improve it in the future. The ability to transfer files is in the roadmap and will come with some of the next product releases. JP Joshua P. Network Manager Education Management Used the software for: 1-2 years ### "Best RMM I have ever used!" November 23, 2023 5.0 My experience with Action1 has been great. I would highly recommend using this software as an RMM tool for technicians and IT managers to help control and keep your endpoints secure. Pros I have been using Action1 for over a year and I am very impressed. It contains lots of useful features such as remote desktop, update deployments, vulnerability patches, and software deployment. My favorite part of Action1 is the ability for it to automatically update endpoints which gives me more time to solve other IT issues. Cons There is nothing that I dislike about Action1 Reason for choosing Action1 It is free for you to 100 endpoints which suits my needs. I also believe the UI is very user friendly. Review Source JS John S. IT Support Specialist Utilities Used the software for: 6-12 months ### "Action1 is a Great Choice for Small Businesses" February 24, 2023 5.0 Action1 has helped me keep our computers updated, easily deploy software to remote workers, and allowed quick remote support. Their customer service was friendly and prompt when I enquired about subscription cost. Pros The product is simple to setup and use and the agent requires few system resources. Patch management is well organized easy to navigate. The first 100 endpoints are free so evaluating in your environment can be at a scale that reflects a real use case. If you only need 100 or less then you get a great tool for free. Cons The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 offered the right amount of features at a good price point. Review Source LD Lisa D. IT Support Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great Features and Easy to Implement" June 29, 2023 5.0 Endpoint Management and remote support Pros How easy it was to get up and running. Free to try on up to 100 computers Cons The only feature that Action1 is missing is Mac support- it is on the list of future implementation'sRemote Support allows switching between 2 screens but unable to see both at same time Review Source YS Yi S. IT Non-Profit Organization Management Used the software for: 6-12 months ### "Very Good RMM and easy use" June 29, 2023 5.0 The best one RMM that I used now. Pros Remote control, patch management and IT inventory Cons No MacOS agent at this time - cannot remote in. Also need transfer file between local and remote. Switched from [Dameware Remote Everywhere](https://www.capterra.com/p/10008983/Dameware-Remote-Everywhere/) expensive for NPO Review Source SS Shawn S. President Information Technology and Services Used the software for: Less than 6 months ### "The awesomeness of Action1" March 13, 2023 5.0 Overall, for the cost and 100 free endpoints, this cant be beat, it gives you the most including items needed for RMM, the ability to run scripts either via powershell or command line is just awesome to have, remote control, main view of client updates that need to be done, Is an awesome product Pros Some of the best features are the ability to deploy either through group policy or manual, This limits how log to onboarding a client Cons Some features that are missing is being able to transfer files from tech computer to remote computer, another item is the layout, needs to have customize the current view or adding columns, instead of having to drill down further to find either IP address etcThe need for a Mac and Linux client could be a tremendous add on Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reason for choosing Action1 The cost first of all but aft er reviewing and testing out Action 1 it made it a no brainer! Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) The cost and not alot of changes for support, limitations of number of clients again for free 100 endpoints cant beat itWhile purchasing Action1, what alternative product(s) were considered? Review Source PA Paul A. Director Information Technology and Services Used the software for: 2+ years ### "Action1" November 9, 2023 5.0 From day one I have found Action1 to be a fantastic product. I believe we starting using this software in it's infancy, but you wouldn't have known it. The support team were amazing and even sent over some customised reports we requested that were not available from the portal at the time. It's a straight forward piece of software that delivers what it advertises and much more. Pros It's straight forward ease of use. The way it is constantly being improved with new features added on a regular basis. The support team have always been great when contacted and seem to genuinely want to help resolved your issue. It simply just does what it says it does, and well. Cons It's not perfect. But then what is. Occasionally I find that it might be missing an option to simplify what I'm trying to do. But never had an issue where I couldn't achieve what I was trying to. Review Source JK Jonathan K. Software Developer Construction Used the software for: 1-2 years ### "It is great for patch management and remote management" December 21, 2023 5.0 It is critical to our ability to keep all computers updated. Pros It is straightforward to set up and makes it easy to start pushing out updates. Cons I hope they soon add the feature to display the endpoint comment everywhere the endpoint name is shown. Review Source AI Ariel I. IT Mgr Farming Used the software for: 1-2 years ### "Fantastic Tool" March 9, 2024 5.0 For many years I have used Microsoft's wsus tool, but it has not been updated for a long time. when I found this program I fell in love Pros It is an easy to use and at the same time very efficient tool. Cons There are no things I don't like because it doesn't work well. Review Source AC Angel C. IT Human Resources Used the software for: 6-12 months ### "Action1 is a good product and with a forever free layer. " June 21, 2022 5.0 Our overall experience has been good. We've created bundles to deploy, we manage patches, do remote access. It now our to go tool when someone has an issue we can't fix by sending them instructions. and it helps inmensly when we try to figure out what software version anyone has. Pros We like that is solves our problem of managing our hardware and software inventory, plus it allows us to do patching and software deployment from a central console. the added bonus is the remote access/desktop ability to support users when they have issues. Cons The reporting is a bit convoluted to get the list of software in a single user's computer, but we eventually figured it out. Alternatives considered [Automox](https://www.capterra.com/p/148872/Automox/)[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Action1 It covered all that we needed and we could start on the free tier and make our case to management by deploying it at no cost. It's value is already proven so by the time we pass the free tier we will keep using it. Review Source MC Marcel C. Opération director Computer Networking Used the software for: 1-2 years ### "Action1 is NW admin’s best friend " March 8, 2024 5.0 Pros All you need is in one tool, you can also create automated rules which is great Cons None so far that we could tell, everything is there Review Source JB Joanna B. Director of Technology Education Management Used the software for: Less than 6 months ### "We love it" March 12, 2024 5.0 The support team was very helpful and friendly and it was one of the easiest implementations I've ever done. Pros It's super easy to get up and running. Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time. Cons There isn't anything that I dislike about it. Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing Action1 The price point was reasonable and I was able to fully configure it before I purchased it. Review Source SU Sebastian U. Software developer Program Development Used the software for: Less than 6 months ### "We're pretty amazed of this service" July 10, 2023 5.0 We are a software developement company which employes are mostly on-site at the customer facility and developing the software. We needed a patch management tool which is able to collect all the data from the employe laptops (to see if the latest patches are installed, the current antivirus state and so on). We also integrated action1 as our patch management software for the TISAX certification because this service meets all the requirements of TISAX! Pros It is pretty easy to use, the service is free for the first 100 endpoints! and also the team behind it is really helpful! Cons The remote desktop service is always running, that means everyone which has access to that action1 account is able to connect to the clients. Maybe its possible to integrate a function to overall enable / disable remote connectivity on the client directly? Review Source MG Markus G. IT Manager Accounting Used the software for: 6-12 months ### "Very easy to roll out. Free for up to 100 end points. Fantastic functionality and ease of use." November 26, 2023 5.0 One of the best experiences I have had with a new product I have implemented. Sales and support staff are exceptional. I was able to arrange several live demos even before I made a purchase. For our size, I technically could have used the free version, but I decided to upgrade to the paid version to receive priority support. Pros Easy of use. Easy to roll out. Great value for money, even with the paid version. Cons Remote desktop functionality is basic. Would love to see more development and features in that area. Reason for choosing Action1 Action1 is really easy to implement and use. Pricing is very good. Review Source KS Kailash S. CISO Computer & Network Security Used the software for: 1-2 years ### "Ciso" September 28, 2023 5.0 very good. Pros The dashboard and reporting is very good. Cons the overall update progress can be improved, you can implement the update percent value for per PC, as of now if any pc miss even a single update its show 0% for that system. Reason for choosing Action1 1.) Automatic update notification.2.) reporting3.) 3rd Party patch management. Review Source KA Ken A. IT Manager Consumer Services Used the software for: 6-12 months ### "Action1 Awesome!" November 28, 2023 5.0 Love the product. It just works. Have been able to deploy software and updates easily. Pros The price (Free for up to 100 users). Patch management, vulnerability management. Cons Pet peeve. They moved the remote desktop icon from the main bar to the side. I got used to it, but loved it on the main screen previously. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Really liked NinjaRMM, but once I saw the features and pricing for Action1 there was no going back. Review Source AR Abel R. Systems Administrator Education Management Used the software for: Less than 6 months ### "Action1 Review by BAC SYSADMIN" October 14, 2021 5.0 It has patched, managed, and gave me access to workstations fast and from anywhere I am at with internet. I enjoy the two factor authentication as well. Pros I enjoy that I am able to connect to every computer and understand what is happening within my network. I like that there are email motivations that I can set up to know what is critical and who has installed a software. Peace of mind is what I like the most, especially as a one person IT position. Cons I would say the UI, it is rather basic. I think basic has gone a long way but it seems like i spend a lot of time opening the menu tree on the left side too much. It would be nice if it was set up a bit nicer, not really a con though. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 It was fast and easy to deploy, it came with a free trial in which gives me full features. It works like it should, no issues or bugs. Review Source Response from Action1 October 19, 2021 Hi Abel, thank you for the detailed review, and we are glad to see that you are enjoying many of our features! We also appreciate you've brought some issues regarding UI to our attention. We are constantly improving our product, including enhancing UI. Some particular UI improvements will come with the next product release. DK Devendra K. Network Support Engineer Information Technology and Services Used the software for: 6-12 months ### "The Best patch management software " November 1, 2023 5.0 The best patch management software/tool so far we have used. Pros The dashboard and reporting is good part of the this products. Cons as of now its good product, you can add more new features to enhance the products. Review Source CC Cameron C. Tech Mgr Media Production Used the software for: 1-2 years ### "Review\_A1!" November 30, 2023 5.0 Pros The price and ease of use is what I liked most. Cons I wish the Remote features were faster and it lacks a help desk. Review Source RC Russell C. IT Associate Non-Profit Organization Management Used the software for: Less than 6 months ### "Action1 - Exceptional patch management for non-profits like us." February 24, 2023 5.0 Excellent, they have been a valuable partner for our organization. Pros The cost for small organizations, the ease of use of patch management, the constant strides toward making the product even better, the communication and education offered by the developers. Cons Some features took some getting used to, some things still have room for improvement. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Price Switched from [ITarian](https://www.capterra.com/p/185768/ITarain/) Itarian raised their prices and the product was not as robust as Action1. Review Source RS Rod S. Owner Computer & Network Security Used the software for: 6-12 months ### "Non Profit Win!" October 14, 2021 5.0 AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain. I would recommend this to anyone!!! Pros This software is easy to setup and very cost effective for my client who is a non profit! Cost is perfect and the tool is amazing!!! End to End ILM. Cons when looking to remote into a machine... you have to find the logged on user in a subsection of the tool. Being able to see this with the name of the computer would be PERFECT. Review Source Response from Action1 October 19, 2021 We cannot thank you enough for the kind words, Rod! Happy to be a long-term vendor and partner of yours! We are delighted to hear that Action1 RMM helped you succeed in your business while saving you time and money. And we agree that displaying the most recently logged-on user more straightforwardly could simplify user assistance. This feature will actually come with the next product release. Looking forward to many years of successful cooperation! KG Kennie G. Jefe de Tecnologia Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Action 1 The Best" June 15, 2022 5.0 Pros Action 1 is the best tool to visualize and control all my assets remotely and the best thing is the update of my equipment in terms of security and third party software of my equipment in terms of security and third party software, fully recommended and easy to configure and use. Cons I consider that none of them is a complete tool. Review Source MP Mehul P. Network Aministrator Construction Used the software for: 1-2 years ### "Action1 patching solution" March 8, 2024 5.0 It works but also, it needs monitoring to make sure updates are installed as intended. Pros Ease of use. Functionality. Patching non-Microsoft software. Cons Support. remote software deployment. Update installation sometimes doesn't work. and you have no ways to identify issue. Review Source VP Vikas P. Principal Consultant - Technology and Security Management Consulting Used the software for: 1-2 years ### "Action1 Remote Patch Management" November 28, 2023 5.0 Pros Automatic Patch Management IT Asset Management Scripting Cons Nothing so far. Fulfils our requirement spectacularly. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.