# Page 7 | Action1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Action1 the right Vulnerability Management solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180609/Action1-RMM/reviews

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Action1

4.9 (237)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Action1

## Showing most helpful reviews

Showing 151-175 of 237 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JF

Jerad F.  
Owner, CFO  
Computer & Network Security  
Used the software for: 6-12 months

### "Action1 Review after about a year of use."

June 26, 2023

5.0

We used to be a much larger MSP managing 200+ clients operating with a staff of 9 techs. Since COVID, we've all but closed down and were paying other RMM tools a small fortune to simply rdp to their systems to help an end user figure out why their printer wasn't working. Action1 has saved us an incredible amount of time and money by providing a fantastic RDP / Remote monitoring suite.

Pros

Action1's price for a smaller operation is 100% the reason we even considered it. We manage approximately 60 devices and their "free" use for up to 100 endpoints was critical in helping us switch over. Their deployment is a breeze; the organization of endpoints for the different companies we manage seems logical and straight forward. I don't recall ever doing a mass deployment to a particular company "group". After installing the endpoint manager, it's easy enough for us anyway to assign them to the group we want in the dashboard, but your miles may vary. Once you group your devices into a group, the overview is incredibly helpful. You can see the name of the system(and rename the hostname if you need too for better organization), add some custom notes, see who's currently logged into the machine, if its online or not, if a reboot is suggested, what OS the system is running and if the system is missing any updates. All at a glance. You can push scripts, connect via RDP with a click of a button, reboot the system and more. Incredibly intuitive interface that 100% meets all of our needs. I'm 100% confident we don't even use a fraction of what this software is capable of, but of the parts we do use, it's become critical for us and how we operate.

Cons

Currently, as we're a very small MSP, there's nothing I ever sat down and needed Action1 to do that it doesn't already do that we maybe don't have a work around for, so it's not a huge issue for us. The only thing that comes to mind is file transferring? I'm not aware of the ability to transfer a file from my system to the remote endpoint. If there is, I apologize. We have a SFTP site I just log into and drop the data from, so it's not that big of a deal. The clipboard works so if I have to copy and paste a password for instance, that works, which is 99% of all we need to do "transferring" anything.

Switched from

[Atera](https://www.capterra.com/p/144309/Atera/)

Cost. Atera was starting to get to be around a few hundred dollars and we don't really operate what most would consider a "MSP" anymore. It's all mostly break fix now so we don't have any clients paying us a monthly subscription fee to offset the cost of remote access. Because we're now mostly just break / fix but still having a way to remotely access a client's devices still saves everyone involved a lot of time and frustration just being able to quickly remediate a problem when they call and we can just invoice after confirming the problem resolved and everyone goes on about their day; happy as can be. With their "Free to 100 endpoints", it really helps smaller outfits like us still provide a professional appearance like the big guys, while keeping costs down on the backend.

Review Source

Evan M.  
President  
Information Technology and Services  
Used the software for: 1-2 years

### "Action1 is a great tool"

April 14, 2023

5.0

Excellent, very pleased. Their offer of the first 100 seats for free makes this a wonderful choice for smaller operations.

Pros

Extremely easy to deploy and to use. Action1 really shines compared to some competitors which are overly complex and opaque to operate. It's quality software--all of us who work in IT are familiar with packages which promise the world but never actually work right--Action is not like that, it works very well from day 1. VERY easy to implement and start using productively right away.

Cons

I'd like to see features for a remote task manager, remote service manager, remote event log viewing.

Reason for choosing Action1

Inexpensive, reliable, easy to use. Also, a slightly different focus than most "do it all" RMMs, in a good way.

Review Source

CM

Christian M.  
Director of Technology  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "A Platform that works great and a compony that cares."

February 10, 2024

5.0

I can't say enough good things about Action1. I leave two things here: 1.) 100 Free endpoints forever - no card required. This is great for smaller internal IT departments. They won't even let you make a donation towards the development. They are great people with a heart for service. 2.) They listen to their customer (whether they are paying or not). The roadmap is wonderful and allows customers to upvote feature requests and comment on what they would like to see.

Pros

\- Roadmap: Action1 provides a public roadmap and allows users to upvote feature requests. The best part is... they listen to their users and are constantly involving. - Software Deployment: Action1 makes software deployment quick and easy. They have a Software repository with dozens of programs that are always up to date. You can also easily add your own software with all the parameters and scripting needed! - Easy Turn up: You can deploy endpoints quickly! - User interface - Automate deployment and patching - Reports: Built-in and custom - Scripting: Built-in and custom

Cons

\- Need CLI Interface - On the roadmap - Need better remote desktop option - On the roadmap

Alternatives considered

[ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)

Review Source

TC

Tom C.  
System Manager  
Farming  
Used the software for: Less than 6 months

### "Action1 is a great patch management and RMM."

February 29, 2024

5.0

Fantastic. Our account manager was great, not too much pressure from when he quoted to when he closed. Support has been very good when needed and helped initially with a few minor setup issues.

Pros

I love action1 because it is simple to use. It has Entra SSO. It uses powershell a lot, we can build custom reports and alerts.

Cons

The product is still evolving, there are items on the roadmap that I can't wait to see implemented.

Alternatives considered

[PDQ Connect](https://www.capterra.com/p/10009259/PDQ-Connect/)

Reason for choosing Action1

PDQ Connect has some neat features from it's legacy brother D&I. It isn't mature yet and Action1 is better at this point. It didn't support 32-bit or older OSes.

Switched from

[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)

I needed cloud management capabilities as we've more remote users and more global locations. PDQ D&I was good for on-prem but really struggled for remote users.

Review Source

jC

john C.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Action1 RMM"

December 1, 2023

5.0

Excellent. Has worked fine for our use from day one.

Pros

IT's simplicity in use and dashboard showing the health of client machines.

Cons

For my purposes. Could use some enhancements in reports and dashboard. 1) A report that shows duration, time and date connected to client machine(s) 2) Add time and date last online (connected) to endpoint screen.

Reason for choosing Action1

It's simplicity in use and pricing was good.

Switched from

[ITarian](https://www.capterra.com/p/185768/ITarain/)

Exorbitant pricing from LogMeIn. Comodo (Itarian) had too many connection issues and it's pricing was high also.

Review Source

DR

Darren R.  
Managing Director  
Consumer Services  
Used the software for: 6-12 months

### "Action 1 Simple Efficient and Easy to use"

September 21, 2023

5.0

Faster more efficient means of accessing clients machines for support.

Pros

It is very simple to setup and deploy. The remote connections are hassle free and need no client interaction which is more efficient whilst still remaining secure. The patching is easy to control and gives the ability to ensure all clients are fully patched. We can even choose when and how they are deployed.

Cons

Monitoring could be better with easier access to the logs. This way you can see things like bad blocks or memory errors.

Alternatives considered

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reason for choosing Action1

Support and cost seemed to fit our needs.

Switched from

[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)

Cost was no longer suiting our business needs and no ability to remove licenses. If a client moved away you were stuck with the license cost until a new client is brought on board.

Review Source

Matthias I.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "skycore swis AGs review on Action1"

May 2, 2023

5.0

AMAZING experience from first contact through trial to purchase. Outstanding support! They are clearly listening to customer feedback and implement feature requests in short period of time.

Pros

Patchmanagement, Automation and ease of use had the most impact to our business and our processes.

Cons

It might not offer as extensive functionality as some of its competitors. Nevertheless, this also makes it lean, fast and easy to use.

Alternatives considered

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)

Reason for choosing Action1

Cost-effectiveness: Action1 offers competitive and flexible pricing licensing options that make it more affordable.Feature Set: Allthough the feature set is not as rich as for other competitors, it covers the most important ones and therefore reduces our infrastructure support costs.Ease of use: Action1's user interface and overall user experience to be intuitive and easy to navigate.Customer support: VERY Positive experiences with Action1's customer support team and the availability of extensive support resources which is important for us in order to provide best in class service to our customers.

Review Source

DB

Doug B.  
Associate Director  
Libraries  
Used the software for: 6-12 months

### "Action1 is a one of our best IT resources!"

June 4, 2023

5.0

Action1 has been a gamechanger for us in regards to an easy to use product to help us manage our fleet of computers for our small organization within a limited budget as well as limited IT adjacent staffing. Being able to schedule patching, deploy apps and running scripts in the background, as well as being able to real-time troubleshoot across our network via the remote access tools. It has saved hours and hours of staff time as well as being affordable for us in that we can take advantage of the free tier based on our PC count.

Pros

Ease of installation on our machine, the ability to create and manage multiple groups, the easily accessible patch and app management features, as well as remote desktop support. The ability to select patching types and schedule them by individual computers, groups or entire organization is a huge time-saver as well.

Cons

Would like to see additional options added the remote desktop interface to improve the features available within that tool. Would also be great to have more customization within the asset management and reporting tools. Also better support for adding and deploying third-party apps not included already in the library (we have seen some issues with pushing .exe files in particular for installation - MSI files work great!)

Reason for choosing Action1

We chose this over other products as Action1 allowed more machines to be managed on their free tier, by far, than any other RMM we looked at. Also the settings and interface for setup and deployment were much more streamlined and intuitive than some of the other competitor products we examined.

Review Source

PB

Peter B.  
CIO  
Computer & Network Security  
Used the software for: Less than 6 months

### "Patch management with Power shell integration a game changer"

June 9, 2023

5.0

There where three things we need to solve in our management of client systems 1. Timely patching in a tight windows of 1am-6am, seven days a week this was achieved 2. Ability to run customised power shell scripts easily and efficiently3. To be able to monitor and check the results of the first 2

Pros

This has been a game changer in endpoint patch management, I have used many of the major RMM's and this is a much better tool at Considering the diverse range of clients we cater to, with 5-30 endpoints each, spanning industries such as healthcare and entertainment, providing service within limited windows of 1am-6am, seven days a week, can be quite challenging. However, this tool empowers us to confidently navigate these constraints and ensure we meet all necessary requirements for each client.

Cons

1\. Remote desktop lacks some features 2. Navigate back from policy history to the endpoint in the group area3. Add terminal shell and chat functionality

Alternatives considered

[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[MSP Manager](https://www.capterra.com/p/242257/MSP-Manager/)

Reason for choosing Action1

1\. Power shell integration2. A more focused tool3. Cost

Review Source

Raymon C.  
IT Technician  
Environmental Services  
Used the software for: 6-12 months

### "Action1 is the patch control, endpoint management platform you've been looking for"

March 8, 2024

5.0

Pros

The Action1 remote management is beyond anything else we've tried for speed, reliability, and management. We've been able to run custom scripts without trouble, patch without headache and remote access without worry. They literally will give you 100 FREE endpoints because they know it's good enough you'll upgrade to your entire environment (happily guilty here.) Do it. Deploy Action1.

Cons

Their feature updates aren't as fast as we might want, but developing something this good takes time.

Review Source

TK

Tim K.  
IT Manager  
Machinery  
Used the software for: 2+ years

### "The best fit for our needs!"

November 27, 2023

5.0

I have had nothing but great support from Action1, and the product has helped me with all my remote access needs. As well as windows updates and patch management. For any SMB that is struggling to find an RMM. I would give A1 a serious look.

Pros

Pricing is great for a SMB, with the free version for 100 endpoints, it fit well for us.

Cons

Remote desktop could use a few more features.

Alternatives considered

[ITarian](https://www.capterra.com/p/185768/ITarain/)

Reason for choosing Action1

The price was a hard one to beat, but the functionality is what really led me to utilizing this product.

Review Source

PB

Peter B.  
IT Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Brilliant Product which saves me many hours!"

October 19, 2021

5.0

I am delighted with Action 1, this product this has made my daily work life so much easier. Having a fully functioning free option (for 50 PCs) makes it a no-brainer for me.

Pros

As an IT manager for a SME company with a limited IT budget, I am always looking for products that really make my life easier. I don't have a large team or the hours required to configure and train on complex implementations. As my company has grown I found that more and more of my time was being spent on deploying software and patching a growing number of PCs and so I needed a comprehensive product to manage this vital process for me. Enter Action 1, a product which offers easy implementation and a quick learning curve with an unlimited duration trial . I was instantly intrigued and wondered if it would really be any good. I installed the client and after a brief remote session with Action1's excellent support team to clarify some settings, was up and running on a handful of PCs. The rest is history, I now use this excellent product constantly right across the business to deploy and update my applications to new builds/images and have it set to auto run overnight, twice a week for MS updates.

Cons

For companies like mine using MS Azure Active directory, there are a couple of small workarounds required to run the service on the master machine. However these are quick to implement and not really an issue.

Reason for choosing Action1

Simpler to configure and better support

Review Source

Response from Action1

October 26, 2021

Thanks so much, Peter! We are delighted to hear about your positive experience working with us, and are using your feedback to make our system even better. In fact, more extensive support for MS Azure Active Directory is on our roadmap. As always, please feel free to reach out to us at any time.

BG

Brad G.  
IT Administrator  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Game Changer for our Non-Profit Organization"

June 28, 2023

5.0

Game changer, has saved me easily hundreds of hours for our organization.

Pros

The option of free workstations under 100 instances was what originally make me take a deeper dive into Action1, but the ease of deployment, remote support, and patch management were exactly what I needed for our organization. With Action1 I was able to bring 80+ desktops with all various OSes, software and hardware configurations and installed patches up to industry standard in almost no time. No more tech debt!

Cons

I would like the ability to approve EULA changes on some software patches, as of now if you try to push out a multiple workstation patch and 1 piece of software requires an EULA the update will not proceed. You have to take 1 workstation, patch it on it's own, accept the agreement. Then running the batch job again will accept the EULA and proceed like normal.

Reason for choosing Action1

The ease of use and the price point trumps anything else I've tested in the past.

Review Source

Dan J.  
IT Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "The first choice for RMM software"

March 10, 2023

5.0

I was able to combine the features I was using through different software, into one software with an easy to use admin panel and a strong support system. I have had a few questions that have been answered very efficiently and helpfully.

Pros

It has made the managed services that I offer work seamlessly for me and my clients. There are countless features that I use to be able deliver a very professional and thorough service. They are constantly reviewing feedback and suggestions and implementing new features according to their users requirements.

Cons

There are of course probably features that are not yet present, but mainly from my requirements it has everything I need. As I previously stated their team is constantly looking at our feedback and acting upon it to improve the product.

Review Source

MT

Marek T.  
CEO  
Financial Services  
Used the software for: I used a free trial

### "Action1 Review"

June 2, 2023

5.0

The software provided robust remote endpoint management capabilities, allowing me to efficiently monitor and manage all devices within my network. The centralized dashboard, real-time alerts, and reporting features were particularly valuable in ensuring the security and performance of my endpoints. While there was a learning curve for advanced configurations, the software's documentation and customer support were helpful in addressing any challenges. Overall, Action1 provided a reliable and efficient solution for remote endpoint management, contributing to better network security and streamlined IT operations.

Pros

One of the things I liked most about Action1 was its comprehensive remote endpoint management capabilities. The software provided a centralized dashboard that allowed me to monitor and manage all the endpoints in my network from a single interface. The ability to remotely deploy software updates, patches, and security configurations to multiple devices simultaneously was a significant time-saver. The real-time alerts and notifications kept me informed about any security threats or system issues, allowing me to take immediate action. Additionally, Action1's reporting and auditing features provided valuable insights into the overall health and performance of my endpoints. Overall, the remote management capabilities of Action1 were highly efficient and contributed to better network security and maintenance.

Cons

One aspect I liked least was the complexity of certain advanced configurations. While the basic functionalities were relatively straightforward to use, configuring more advanced features and policies required a deeper understanding of the software's capabilities. The learning curve for implementing custom actions or creating complex automation workflows could be steep for users without prior technical knowledge. However, Action1's documentation and customer support were helpful in overcoming these challenges.

Review Source

MM

Michael M.  
Owner  
Information Technology and Services  
Used the software for: 1-2 years

### "Great Service to MSP"

November 27, 2023

5.0

Pros

As a sideline MSP, it is great that there are 100 free endpoints to get me going until I can expand my business. It allows me to use high-level tools without the startup cost and expand from there.

Cons

Not really a con, but the remote desktop does need some additional features. It is great for basic remote options but other services definitely offer more.

Alternatives considered

[Atera](https://www.capterra.com/p/144309/Atera/)

Reason for choosing Action1

The cost was the determining factor rather than the feature set for me.

Switched from

[ITarian](https://www.capterra.com/p/185768/ITarain/)

As a small sideline MSP, I need a low-cost option while I build my client base.

Review Source

KG

Kjetil G.  
ICT Manager  
Education Management  
Used the software for: 6-12 months

### "Don't know how we managed without Action1"

October 26, 2023

5.0

I can only say that Action1 is fantastic, and I hightly recommend it to anyone looking for a patch managment solution.

Pros

Action1 has been a lifesaver for us as a small ICT Team. We now have full overview of our fleet of windows devices and can see any updates or vulnerabilites at a pane of glass. In my team we often talk about how a great find Action1 was. We looked at different solutions, but they were either too expensive or did not have the features we wanted. We love how the team at Action1 regulary keep us up to date webinars, and frequently publish new features.

Cons

I can't think of anything I don't like about Action1. I do wish that we also could see our MacOS fleet in Action1, but the good news is that that is on their roadmap.

Alternatives considered

[Atera](https://www.capterra.com/p/144309/Atera/)[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/)

Reason for choosing Action1

Price is unbeatable and the features is just what we need

Switched from

[System Center](https://www.capterra.com/p/70929/System-Center/)

SCCM was to cumbersome and slow to update.

Review Source

PT

Philip T.  
IT and Operations  
Machinery  
Used the software for: 1-2 years

### "Action 1 ideal for SME and up! "

November 27, 2023

5.0

I'm coming to use it more and more and it's my go-to utility for monitoring and patching end points. The vulnerability scanning is similar to nessus which really makes you get on top of aged products and software services.

Pros

Ease of use and deployment. Good reporting and dashboard

Cons

I can honestly say there has been very little to dislike about this product full stop it ticks all the boxes for me as an overworked IT professional supporting a small to medium size company

Reason for choosing Action1

I love the fact it's cloud-based which means there are no updates patch in other need for an on-site server

Review Source

Jeremy C.  
IT Manager  
Aviation & Aerospace  
Used the software for: Less than 6 months

### "An Affordable and feature rich solution to Patch management"

August 16, 2021

4.0

It has been really good, they are very attentive and want to help, the product is constantly improving and it just keeps getting better.

Pros

I like that I just had to install a piece of software on a server and it picked up all the PC's and servers and installed the software it needed on them. Any new PC's get the software and report up to the cloud fast. It takes the guess work out of making sure everything is setup. I also liked that I could push a critical update and force (or not) a reboot. Makes things super easy.

Cons

At first is was SLOW in their cloud portal, but with each passing month it gets faster and more useful. I also was limited to one login for an administrator at first but that was opened up recently to more than one.

Alternatives considered

[Automox](https://www.capterra.com/p/148872/Automox/)[ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

Reason for choosing Action1

The price was substantially less and the demo was up and I was pushing out updates in less than 1 hour.

Review Source

Response from Action1

August 17, 2021

Thank you so much for your kind words, Jeremy. We really appreciate you taking the time out to share your experience with Action1 RMM. We are constantly improving our product to provide you the best possible RMM service. Thanks again!

TC

Tendayi C.  
Consultant  
Information Technology and Services  
Used the software for: 1-2 years

### "Satisfied Action1 customer here"

December 12, 2023

5.0

I am a happy Action1 user and would recommend it to anyone who needs the features it offers.

Pros

It is easy to use and offers the features that I require as an MSP. I enjoy being able to manage my customers servers from the comfort of my home. Being able to deploy updates automatically, have an inventory of machines and accounts as well as having a repository of software installed in a customers environment helps me meet some of my CIS cyber security framework requirements.

Cons

They might need to expand on the software you can deploy to remote computers. That said, I am happy to see the Office 365 Business is now part of the software we can deploy.

Review Source

BW

Bryan W.  
IT Specialist  
Computer Software  
Used the software for: 2+ years

### "Best Free/Cheap Option Out There"

March 8, 2024

5.0

Overall it is a great product that has grown a lot since I started using it. It is young and lacking in some areas compared to competitors but their roadmap looks good and will bring it up further.

Pros

The product is free for up to 100 computers now instead of the previous 50. I can also use it to deploy .exe files with arguments.

Cons

Its remote desktop feature is still lacking compared to competitors but it at least offers an option.

Review Source

KO

Kevin O.  
Technology Director  
Education Management  
Used the software for: 6-12 months

### "Fantastic tool for anyone who manages a network!"

June 29, 2023

5.0

I only wish I knew about this sooner - it has made my job tremendously easier that what I did before to ensure devices were always up to date

Pros

I love Action1's eqase of use, the tools available to us, and that I can quickly update any device on my network

Cons

I have not found a con yet, that's how great this product is!

Review Source

EC

Edgar C.  
IT Infrastructure Coordinator  
Financial Services  
Used the software for: Less than 6 months

### "The best tool for patch management"

December 1, 2023

5.0

Extremely ease to manage patches, missing updates and vulnerabilities. Greater visibility of notebooks outside the company without VPN connected The best tool I've had used.

Pros

Best tool I've ever used for patch management and remote installation. Fast and light agent, with ease installation. Wonderful web management interface, quick communication with the machine and now with a list of known vulnerabilities.

Cons

When trying to delete a user profile with Action1 installed, the function is disabled while the Action1 service is active. The speed of remote access can also improve, as there is a delay.

Alternatives considered

[ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Review Source

AC

Alan C.  
Systems Administrator  
Information Technology and Services  
Used the software for: 6-12 months

### "The perfect RMM tool for a new or small business"

October 15, 2021

5.0

Overall we're very satisfied by Action1 RMM. It has allowed us to easily add, monitor and patch our workstations across different locations, and while some of it's options could be improved we feel that the cost/quality relationship is totally worth it.

Pros

The 2 best things are Endpoint discovery which is a brilliant tool that allows us to add new workstations automatically. Also the ability to approve and schedule the patches we want installed and when.

Cons

The Reports area could be improved, as there's currently no way to pull a report per device of all the software installed. Instead it shows you a list of all the software installed on all managed devices, and then you need to go into each piece of software to see where it's installed. Also the Reports lack filtering options. I also feel like the dashboard is bit hard to get around and it takes some time to get to know where everything is.

Review Source

Response from Action1

October 19, 2021

We cannot thank you enough for the kind words, Alan! We are delighted to hear that Action1 RMM helped you succeed in your business while saving you time and money. We also appreciate you've brought some issues regarding reporting to our attention. In fact, we'll add custom reporting with the next product update; It should tick all the boxes for most of your requests about reporting! Happy to be a long-term vendor and partner of yours!

Christo V.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "I cannot believe this is free!"

January 30, 2023

5.0

Simply Superb!

Pros

Besides the fact that the features I use is free, the easy deployment and setup is simply mind boggling, to be free. Usually free things are not very user friendly, but boy am I wrong with Action1. Simply superb!

Cons

None that I can find to mention here, especially after I'm getting it for free...

Alternatives considered

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[PRTG Enterprise Monitor](https://www.capterra.com/p/246294/PRTG-Enterprise-Monitor/)[Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/)

Reason for choosing Action1

Price, Ease of Use, Integration and Deployment was Childs play

Switched from

[Atera](https://www.capterra.com/p/144309/Atera/)

Pricing, and ease of use

Review Source

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