# Action1 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Action1 the right Patch Management solution for you? Explore 237 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180609/Action1-RMM/reviews --- Action1 4.9 (237) [View alternatives](https://www.capterra.com/p/180609/Action1-RMM/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 24th, 2026 # Reviews of Action1 Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews KO Kevin O Senior IT TechnicianAccounting, 51 - 200 employeesUsed the software for: 6-12 months. “The reporting is great for management even on the evaluation version with the dashboard showing at a glance where you currently sit with your patching.“ December 30, 2025 AK Alfred K IT ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “The remote tools available do not include the file transfer feature, limiting certain capabilities during remote sessions.“ March 19, 2026 MB Mark B IT ManagerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard windows updates and application updates.“ August 20, 2025 DH Daniel H IT ManagerEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine.“ September 15, 2025 JN John N IT Support SupervisorFood Production, 11 - 50 employeesUsed the software for: Less than 6 months. “I really enjoy the ability to remotely manage all of my companies workstations making sure that their computers are up to date with the latest drivers and patches.“ June 30, 2025 Adam L ICT Network ManagementPrimary/Secondary Education, 51 - 200 employeesUsed the software for: Less than 6 months. “It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log.“ October 1, 2025 ES Elliot S Assistant IT ManagerNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “It’s incredibly smooth and reliable, allowing me to manage devices from anywhere without the hassle of setting up additional tools. Whether I need to deploy scripts, run diagnostics, or just check on system health.“ July 1, 2025 JR Jeremy R VP, Information TechnologyBanking, 11 - 50 employeesUsed the software for: 1-2 years. “Minor issue to me is that I have to scroll to the side of the endpoint list to remote into a machine.“ June 30, 2025 ## Showing most helpful reviews Showing 1-25 of 237 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam L. ICT Network Management Primary/Secondary Education Used the software for: Less than 6 months ### "Indispensable Tool" October 1, 2025 5.0 Very positive. Our account manager has worked with us and been very helpful making sure we find the bits of the product we need. Pros Very easy to setup, both with the agent deployment and with being able to dynamically group endpoints. We've found the remote support tools indispensable and being able to run PowerShell scripts against endpoints remotely has greatly improved our response to issues. No more running around or remoting around to get simple fixes applied, just send out a script automation. Update approval has streamlined the deployment of windows and software updates across the network giving visibility into where those updates are not applying correctly. Cons It feels like with the wealth of information it gives that some more critical vulnerabilities might get missed amongst the back log. For example one laptop has come out of a cupboard and tripped 500+ vulnerabilities which then hides the ones that work the other way and effect 500+ computers. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 focused on update detection and deployment whilst others where geared towards replacing Intune as well, and would not show us updates for software we hadn't expressly configured them to update. Review Source MB Mark B. IT Manager Construction Used the software for: 1-2 years ### "Amazing free patch management and software/script deployment! Don't turn this one down." August 20, 2025 5.0 I've been using Action 1 for over a year and I can't speak highly enough of this tool. I've previously used WSUS, GoTo Resolve and SuperOps and Action 1 is simpler, more reliable and provides a progress status (unlike lots of the others where you deploy an update and only know how it's gone when you've left it for two days to be sure, then find it hasn't deployed etc.). The ability to deploy software and create custom software deployments is great. There is a feature to upload the msi, so it will deploy over the internet and doesn't rely on a network or connected cloud storage such as onedrive etc. We have an in-house msi package and we can release a new version which is immediately identified as an update alongside the standard windows updates and application updates. I prefer our other remoting in tools, but action 1 having the ability to remote in has been a life-saver on more than one occasion when other methods have failed. It also links in to Active Directory so will auto deploy agents making it really slick. Love this tool, can't fault it. Pros It is a reliable free tool (up to 200 devices) for patch management, software deployment and script deployment. It has tools to remotely access devices too. Easy to use, clear interface and doesn't cost a penny for sub 200 users. Setup is really easy too. Cons Nothing, this is a great product throughout. If I was being fussy I'd say some people might think the interface is a little bland. Alternatives considered [SuperOps](https://www.capterra.com/p/235300/SuperOpsai/) Reason for choosing Action1 We went for both- action 1 for it's robust clear patch management and other tools, SuperOps for remoting in and ticket system primarily. Switched from [Microsoft SQL Server](https://www.capterra.com/p/1417/SQL-Server/) Switched from WSUS (not an option from the drop down). We needed reliability and a clear picture of our patching. Review Source JR Jeff R. IT Director Medical Practice Used the software for: 6-12 months ### "Great idea, some room to improve." October 19, 2021 3.0 Great product for what it is and can do, just wish the remote access worked faster. Pros Has all of the features you could want and need. Cons The only issue we ran into was the remote access to endpoints, it is slow and has issues when switching multiple displays. Reason for choosing Action1 Price and options Review Source Response from Action1 October 26, 2021 Thank you so much for your kind words, Jeff. We really appreciate you taking the time to share your experience with Action1 RMM, and we are happy that you like our feature set. We are sorry to hear that the Remote Desktop is slow it shouldn't be. Could you please reach out to our support team and explain your issues in detail? They will be happy to help you! Thanks again! PU Piotr U. IT specialist Mining & Metals Used the software for: 6-12 months ### "Action1 saves your time and money" July 1, 2025 5.0 It is really fantastic platform for medium-sized business. Anyone who was struggling with manual or complemented with scripts ways of managing updates will find its world anew. Easy to use web UI, multiple possible ways of deploying software (even through Action1 cloud!), configurable messages to display to the users, management of Windows Updates and feature updates makes it really good, really mature product... and yeah, it's free :) Most importantly it saves me a lot of priceless time to work on deploying patches, updates - now it's few clicks from time to time. Pros Lucrative offer on free tier - 200 endpoints I can manage completely for free. This is really phenomenal comparing to competition. Its remote desktop module replaced my software to assist employees in our company. Managing Windows Updates is finally a task I do with my smile - not with depression when I had to struggle with WSUS. Cons It'll be hard for me to pinpoint. Lack of remote file management and switching between multiple monitors through remote desktop could be improved. Review Source NH Noel H. IT Consultant Information Services Used the software for: 2+ years ### "Great free/low cost patch management for Windows and Mac" June 30, 2025 5.0 I appreciated the ease of setup and minimal time required to maintain updates. I was happy that the free version for up to 100 (now 200) clients was not time or feature limited. The client stays connected and working over long periods of time, through OS upgrades, and reliably performs updates. Pros I use it to manage patches for a small business with multiple locations. I like how well it works in a decentralized setting, and how easily it manages compliance patching for Windows clients. It runs well with very little weekly time spent monitoring and managing it. Cons The policy management for Windows, and the MacOS support are missing some features which I am used to with more expensive endpoint management suites. Alternatives considered [JumpCloud Directory Platform](https://www.capterra.com/p/175092/JumpCloud-DaaS/)[OptiTune](https://www.capterra.com/p/128837/OptiTune/)[Pulseway](https://www.capterra.com/p/141792/Pulseway/) Reason for choosing Action1 The free version of Action1 for our small network was the best match for our needs. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) The cost of manageEngine for our use case was too high Review Source KH Krista H. IT Support and Systems Administrator Computer & Network Security Used the software for: 6-12 months ### "Efficient Patch Management and Software Deployment for Small Clients" July 1, 2025 5.0 We’ve successfully used Action1 to manage patches and software installations for several clients, each with fewer than 200 devices. The platform is stable, easy to manage, and ideal for small to mid-sized environments. The free version covers all essential needs, making it a cost-effective solution for IT service providers. Pros Easy to use and intuitive interface Reliable patch management across multiple clients Free version available for up to 200 endpoints Cloud-based, no need for on-prem infrastructure Quick deployment and remote execution features Cons Reporting features could be more detailed Occasional delays in patch status updates More Trainings with real work examples Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 We chose Action1 because it’s very easy to configure, offers a secure cloud-based platform, and works reliably across different client environments. Compared to other tools, it provides a strong balance of functionality and simplicity—especially valuable when managing multiple small clients. The free version for up to 200 endpoints per organization was also a major advantage. Review Source SG Shane G. Director, Information and Marketing Technologies Real Estate Used the software for: Less than 6 months ### "A Powerful, Seamless Patch & Endpoint Management Solution" June 30, 2025 5.0 As an IT professional overseeing dozens of endpoints—many remote—Action1 has been a game‑changer for our organization. Here's why this tool earns ⭐️⭐️⭐️⭐️⭐️ in our book: The cloud‑native, agentless design lets me onboard Windows machines quickly via WinRM and PowerShell. I gain real‑time insights into patch status, installed software, services, and vulnerabilities—all from a single, clean dashboard. Every time I run updates—whether for Windows or third‑party apps like Chrome and Zoom—the system simply works. No guessing, no WSUS headaches; it just schedules, deploys, and reports accurately When rolling out patches, intelligent peer‑to‑peer distribution conserves internet bandwidth, pulling updates locally when possible. Products of their SOC 2 Type II, ISO 27001, and GDPR certifications, Action1 offers multi‑factor authentication, AES‑256 encryption, and even HackerOne‑backed penetration testing. Their global support network and active roadmap ensure folks like me always get help—and new patching features are regularly added We started on the generous free tier, and it's impressively feature‑complete. Even if you surpass that, pricing stays competitive—around $1–2 per endpoint annually—with no surprise roadmap locks. In summary, Action1 delivers robust, reliable patch management and endpoint control in a modern, intuitive platform—without breaking the bank. It gives me confidence that our environment stays up‑to‑date, secure, and fully monitored. If you’re managing Windows endpoints—especially remotely—Action1 is a phenomenal, 5‑star choice. Pros Effortless deployment & instant visibility, Reliable patch management, Efficient bandwidth use with P2P, Secure & compliance‑ready. and who doesn't love the free tier up to 200 endpoints! Cons The singular option I wish Action1 had was a mobile app for iOS. When I'm not in my office, the website is fairly usable on a mobile device. A mobile app would elevate that experience and make it a lot easier on mobile devices. Switched from [LogMeIn Central](https://www.capterra.com/p/169259/LogMeIn-Central/) Prices were going up every year, but we weren't getting anything new worth paying for. Review Source SG Stephen G. IT Manager Utilities Used the software for: 6-12 months ### "Nothing comes close to Action1" September 9, 2025 5.0 I would (and have) recommend this to anyone. Nothing compares. Third party vulnerability scans have proved this is working 100% Pros Does exactly what it promises. Action1 makes patch management and software deployment simple and effortless. You cant beat 'free' for under 200 devices. Super simple to get going and configure. Cons Its free. Sounds silly, but there are times you need support which isnt included in the free licence. I would be willing to pay money to have support when needed. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 is amazing at what it does. Ease of use. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Cost. NinjaOne missed a lot of vulnerbilities Review Source Antony H. IT Director Education Management Used the software for: 6-12 months ### "I recommend this software, if you try it, you would too!" August 20, 2025 5.0 Really positive, the sales, the aftercare, the technical support. Everything has been easy, the software just seems to work immediately and have yet to find a flaw with either the service or product that doesn't get rectified. I would recommend this solution to give a much better visibility of your patch and vulnerability management. Pros I used to free endpoints to manage my server infrastructure patch management with ease and much preferred the dashboard and configuration compared to other platforms. The setup was easy and the discord channel for support offered fast community help when I was first starting out and experimenting to see what else the platform could offer. I went on to purchase more endpoints to cover our entire fleet after being happy with the product and after comparing costs this product was by far better value for money than the others on the market with all features available. Cons It didn't initially have delegated access to administrative sections and this was the biggest flaw in my eyes which has now been fixed. Alternatives considered [ManageEngine Patch Manager Plus](https://www.capterra.com/p/179288/Patch-Manager-Plus/)[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 has the best product with simplified pricing and communication (sales that didn't badger/and support). Review Source JS John S. IT System Administrator Retail Used the software for: Less than 6 months ### "FANTASTIC!!!" October 2, 2025 5.0 Way better than LANsweeper and free! Much easier to setup and deploy, 100% cloud based, no complaints! We are already much more secure patched and up to date. Thanks Action1! Pros Super easy to setup and deploy. Did it in a few hours. It is free for up to 200 endpoints and extended to 400 for vulnerability for a limited time. I love the automations and actions very easy to get our systems much more patched and up to date Cons Nothing so far, if I had to say anything I would just say that you have to go in and clean up the automations and give them unique names or else you end up with a bit of a graveyard for things you only run one time. Switched from [Lansweeper](https://www.capterra.com/p/126334/Lansweeper/) Cost, bugs, poor support. The price for lansweeper nearly quadrupled over the last 4-6 years and new features are paywalled under an even higher tier. Review Source ZC Zakary C. IT Law Practice Used the software for: 1-2 years ### "Action1, THE Patch Management Solution" December 20, 2024 5.0 My experience with Action1 has been fantastic. It just works so well. Patch management just works. Applications update without any issues. OS updates can be pushed/deployed how you like it. No other patch management solutions come close with Action1's ease of use. Pros There are so make positives of Action1. For starters, they have a strong stance on ICO and SOC compliance (Which makes compliance very happy). The patch management is powerful but also simple and intuitive to understand. I love the fact they are always improving and adding new features to the platform. Cons Action1, with all of its positives, do have some minor problems. An example is the remote desktop feature. It works well, but it is quite limited. There is no direct file transferring and switching displays on multi-monitor setups is very finicky. Though Action1 is not tailored for remote connections/assistance (Hence the title "Patch Management"). It does work in a pinch to connect to devices. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Action1 was the only patch management solution that was willing to work with us without wanting us to pay for a minimum of 150 endpoints. Review Source AN Andreas N. Director Computer & Network Security Used the software for: Less than 6 months ### "Action1 patching" October 15, 2024 5.0 Great experience. Small installer footprint with a quick scan on the endpoint. Scheduled Updates can be set via Automation. Security is a key cornerstone of the company. Pros Accurate and fast patching on Windows and various external apps. Uninstalling old and vulnerable apps from the console works without issues. Installing non-Microsoft apps can be handled via the Software Repository. As a patch and vulnerability management tool, it works well. Cons No obvious PSA integration yet. Integration on the roadmap for next year. Alternatives considered [Automox](https://www.capterra.com/p/148872/Automox/)[Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 Looking for a patching tool and not so much RMM tool. Action1 ticked all the boxes. Switched from [PDQ Connect](https://www.capterra.com/p/10009259/PDQ-Connect/) Fast and accurate patching on endpoints. Application vulnerabilities scanned and remediated. Review Source RP Roderick P. ISO Information Technology and Services Used the software for: 1-2 years ### "Effortless Management of your Assets, support and vulnerability scanning." July 1, 2025 5.0 It has most of what you would want in end user management, with an awesome patch management and solid vulnerability assessment tool you can't go wrong. Plus, the product is actively updated. The product is so easy to manage and use. Pros Initially the price, but dont take me wrong, when I started scouting the most suitable end user and asset management, others are just too crowded, either the tools is so over complicated, or the support is really not there. With Action1 everything is always on the go, from support to product innovation. For me Action1 is the perfect fit for my organization, I've tried all the other top providers but Action1 beats them hands down. Cons Before was support for Apple OS, but not anymore since they released the much-anticipated agent early this year. Alternatives considered [InsightIDR](https://www.capterra.com/p/172929/InsightIDR/) Reason for choosing Action1 More fit with our technology requirements Switched from [Qualys Cloud Platform](https://www.capterra.com/p/82971/QualysGuard-Enterprise/) end support and Action1 is easier to use. Review Source JH Jack H. Director of IT Education Management Used the software for: 2+ years ### "Action1 - Everyday Lifesaver" September 9, 2025 5.0 I use Action1 every single day and would be lost without it, there are features such as software deployment which I haven't yet used but I know it will be a life saver in the future. Pros I like how easy the agent is to deploy and how reliable it is to deploy updates and remote into clients. The 200 free agents give great value for money. Cons I feel like the reports could be better laid out but that is a really small con, they are still easily accessible. Review Source GB Gord B. IT Manager Government Administration Used the software for: 6-12 months ### "Action1 should be called Excellent1!!" July 14, 2025 5.0 Fantastic. We are really looking forward to scaling up with them, as they have proven to be a quality product that doesn't try to be too much, and is priced very reasonably. Pros It is a very fully featured patch management solution. As long as the managed devices have internet connectivity, it "just works". It handles a significant amount of other non-microsoft products, and it an excellent solution to keep your systems up to date. Cons The only "Con" I can think of is something that they VERY CLEARLY say was "just included because" but it isn't their focus. It is the general feature set of the Remote Control. Could use a "show all monitors" feature, but... Meh. Review Source TG Tyler G. Systems Administrator Computer Hardware Used the software for: 6-12 months ### "Action1 - Great Solution For SMBs" June 30, 2025 5.0 Pros It's easy and simple to understand. Deploying software or pushing updates is very simple. Also help tremendously with identifying and remediating vulnerabilities. Cons Not a huge fan of the latency from when a device is actually connected versus what the console says. Also, would like an option to pick random endpoints within a group for ring updates. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing Action1 The price per endpoint was an easy choice. Review Source WH Wanderlei H. IT Analyst Accounting Used the software for: Less than 6 months ### "Action1 - A great tool to manage endpoints " July 1, 2025 5.0 I just have to thank you for how fantastic the Action1 tool is. I can manage more than 100 computers in just one place, install and uninstall software, and all of this with no cost (the first 200 endpoints). Pros The tool is fantastic! What makes Action1 a great tool is that it is completely free for 200 devices/computers. This is great for small and medium-sized companies that need software to control hardware/software inventory, in addition to allowing you to connect to an Active Directory server to search for machine information and even perform deployment on machines. You can create organizations and groups to separate machines, deploy software to endpoints, and connect to endpoints remotely. All of this in a cloud access! Cons I would like Action1 had multiple languages. I can help translate into Brazilian Portuguese if necessary! Review Source AM Angela M. Senior Information Technology Specialist Information Services Used the software for: 1-2 years ### "Game Changer for Patching Systems " June 30, 2025 5.0 It's been a game changer for our organization. Having a conslidated list of updates, patches and vulnerabilities in one place makes managing systems so much simpler. We also appreciate having a full list of installed software across out organization. Pros The ability to manage patching virtually all of our systems/applications in one place. I also love some of the features like the ability to see your BitLocker keys at a glance for all systems, which is incredibly useful for quick recoveries when required. Cons Lack of ability to get support if you are a smaller organization. In general we've been able to work through issues using their Discord channel, but it would be nice to have an option for paid support for smaller organizations. Review Source MA Matt A. Technical Coordinator Education Management Used the software for: Less than 6 months ### "Honest Review From a K-12 Tech Coordinator" June 30, 2025 5.0 My over all experience with Action1 has been very good. We are deployee new windows machines to comply with Microsoft's windows 11 requirements and it has made this process a lot easier. Pros The thing I like the most about Action1 is the remote desktop feature. It is seamless and easy to use. Cons The trouble you have to go through to add software to the repository. You have to do so many tendius things and half the time it didn't work anyway. I wish there was a more seamless way to add software. Review Source JS Joshua S. IT Systems Administrator Machinery Used the software for: Less than 6 months ### "Would recommend" September 12, 2025 5.0 It's been a great help. Support is helpful, albeit slow on free tier. Already recommended it to others. Pros Easy to use and setup. Powerful automations. It's been an absolute pleasure to use. Free for under 200 devices Cons Slow remote desktop. Lack of Linux support (which will change soon as it's on the roadmap for the next update). Review Source NS Nikhil S. Technical Lead Chemicals Used the software for: Less than 6 months ### "Reliable Endpoint Management Software" September 15, 2025 5.0 Experience is amazing, will recommend it to everyone. Give it a try. We had setup it on 30+ endpoints and it was very easy to do. Pros Easy to use, it is reliable. It is definitely a value for money. Script library is also good. We can easily create scripts and run remotely easily on endpoints. Cons Sometimes it was able to detect certain software installed. Also, in windows while running critical PowerShell script it should tell the user that this script can take the system to non-working state. Review Source JN John N. IT Support Supervisor Food Production Used the software for: Less than 6 months ### "Action1 to the rescue!" June 30, 2025 4.0 My overall experience with Action 1 has been nothing but amazing. It would take me a long time to check each computer to make sure that they were up to date. Now I can just click a few buttons and Action1 takes care of the rest. Pros I really enjoy the ability to remotely manage all of my companies workstations making sure that their computers are up to date with the latest drivers and patches. We do not have a server so the fact that I can perform a duty that usually requires a server is wonderful. Cons There are only two things that I've come across and I believe might be already listed in the future roadmap. 1. The ability to create an app center similarly to SCCM. 2. Remote viewer works great but lacking features. Review Source DH Daniel H. IT Manager Education Management Used the software for: Less than 6 months ### "Perfect solution for SMB" September 15, 2025 5.0 I am very pleased with the solution. It takes a big chunk of my manual labor away from me through automation. Pros This is a briliant platform. The fact that they offer 200 devices for free forever is a brilliant solution for small institutions. The interface is easy to get used to and it is very powerful tool. Cons I did not find anything yet. Mind you, I am using it only for around of 2 months. I might need to look at some thraining videos to fully utilise the platform, but the problem is not on theis side, but on mine. Review Source JC John C. Cybersecurity Analyst Education Management Used the software for: 6-12 months ### "Action1 is a must for server patching!" June 30, 2025 5.0 Pros The ability to automate patching from a centralized log that is also able to execute commands remotely instead of having to rely on Windows logs and SCCM. Cons I don't like the fact that RDP cannot be permanently disabled. It is only disabled via a policy in the dashboard which leaves a security gap if someone were to steal admin creds to our portal. Review Source AW Andrew W. Director Telecommunications Used the software for: 2+ years ### "Good free option." December 22, 2024 5.0 Good customer contact emails. Lately been a bit buggy with the black screen coming up instead of access to machine. Pros Free for up to 100 devices. Esay way to restart devices. Cons Occasional black screen when trying to log in Alternatives considered [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Switched from [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Free Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.