# Restaurant Systems Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Restaurant Systems Pro the right Restaurant Management solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180564/SMART-Systems-Pro/reviews --- Restaurant Systems Pro 4.9 (57) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Restaurant Systems Pro Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews KR Khatibur R Platform EngineerRestaurants, 10,001+ employeesUsed the software for: 1-2 years. “Customer service is very responsive calling over call or email there is someone ready to assist our teams.“ September 7, 2023 SF Stef F OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “This ended up being an issue with Square as opposed to a fault the RSP software.“ February 13, 2023 WD Wyatt D ManagerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “I really enjoy that they have a team of people who i can get ahold of whenever there is any issue, their team is not like the usual customer support and troubleshooting they always have answers and they have experience in the industry.“ July 14, 2022 JK Josh K OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “It looks a little outdated, but it's very fuctional.“ July 19, 2022 MW Mitchell W Managing PartnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Our bottom line has doubled and we expect to see it grow even more as we put in place standardized practices that reinforce these postive results. “ May 5, 2022 TF Tracy F OwnerFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “Not as automated and integrated as I would like.“ July 25, 2022 MW Mitchell W Managing PartnerFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Thankfully, RSP provides excellent live online training with an expert once per week to get you set up. “ May 5, 2022 KL Kent L Managing MemberRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “We have oft-rotating menus and all of the procedures required at the time of changing a menu are laborious. “ August 19, 2020 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CY Christopher Y. Owner Hospitality Used the software for: 2+ years ### "Great Company, Great Software" August 19, 2020 5.0 Company has been outstanding in updating and improving the software. Pros I wouldn't still be in business if I hadn't found this software. Cons The better the data in, the better the data out. You have to be on top of everything you feed into the software. Review Source Response from Restaurant Systems Pro August 25, 2020 Thank you so much for the kind review! We always want to be there to serve you well! KR Khatibur R. Platform Engineer Restaurants Used the software for: 1-2 years ### " The Game-Changer for Restaurant Management" September 7, 2023 4.0 Pros It keep all the track of daily expenses, Inventory cost, and all other service cost which helps us make more efficient budgeting. The user interface is very friendly and very easy to understand. Customer service is very responsive calling over call or email there is someone ready to assist our teams. Cons It take time to get used to the tools. It has big learning curve, It take time to get familiar with tools for new user. We as Yum as big organization it takes time to fully setup the system in our organization. Sometime i have seen the software get timeout. Review Source AV Aysia V. Payroll Manager Restaurants Used the software for: Less than 6 months ### "Great product after initial set up phase" September 9, 2020 5.0 lowering labor costs, cutting food waste and seeing which items need to be upped in price. Pros Seeing how much we should have certain food items priced at and where we are losing money is the best aspect of this product. Cons There were weeks upon weeks of training to use this software program. Once everything was finally set up, it seems as if it will be an ease to use and a great use to keep our labor and food costs down and our sales up. Review Source Response from Restaurant Systems Pro September 17, 2020 Thank you for your review and helpful feedback. We will continue to strive and serve you well at all times. pG paul G. Owner Hospitality Used the software for: 2+ years ### "RSP is great for us!!!!!" July 27, 2022 5.0 Pros We have been using RSP since 2015 The team at RSP were great in helping us get set up and running. We use it everyday tracking orders and schedules, manager logs, looking back at histories for big events weather its purchasing or how the day went. looking at the weekly prime cost number to see where we are at to know how the month is progressing. Cons I really don't have any I like the way it's all integrated together Review Source NN Nathan N. Director of Operations Restaurants Used the software for: 2+ years ### "Game Changer!" August 21, 2020 5.0 The overall experience has been nothing professional and efficient. The relationship between our company and Restaurant System Pro feels like a true partnership. Pros What I like most about Restaurant System Pro is the ease of implementation. The interface is clear and concise. The customer service and tech teams are very responsive and are available when needed. Cloud base so that information can accessed anywhere and anytime. The ability to calculate COGS and labor costs within a few keystrokes is a GAME CHANGER! Cons The system is very close to perfect. If there are any issues, their support teams are a phone call, live chat, or email away! Personally, I have never used the live chat function. I prefer to speak to a person, and I enjoy talking to \[SENSITIVE CONTENT HIDDEN\]!! Review Source Response from Restaurant Systems Pro August 28, 2020 Thank you so much for your review! We are always striving to serve you at the highest level. ZH Zach H. General Manager Restaurants Used the software for: 2+ years ### "If you are an independent restaurant and do not have use this program, keep throwing away cash. " August 20, 2020 5.0 We have dropped several other programs we were using for various things as Restaurant Systems Pro has listened to our needs and incorporated them into there program. They continue to grow as we do and help us whenever we need it. Pros We have been using this program for so long I can not remember when we started. Before we started using it we where wasting time and money. Our managers now can spend more time with the customers and employees, both helping our business grow. With this system we can look at all of the numbers that matter at anytime. It is easy to teach to incoming managers. With the addition of the apps for smart phones or tablets, it has saved even more time. I have recommended this to several independents as they were just "winging it" and had no idea what their true numbers were. The bottom line is if you want to lower your prime cost, the software and the staff are committed to helping you. Cons The time it takes to set it up the first time. Yet, if you have multiple units like we do, setting up the others are a breeze. It is still worth it in the long run. Having everything under one program. Review Source WD Wyatt D. Manager Restaurants Used the software for: 2+ years ### "Restraunt systems pro is a easy to use and helpful tool that i use daily" July 14, 2022 5.0 ive had only positive experiences with restraunt systems pro Pros I really enjoy that they have a team of people who i can get ahold of whenever there is any issue, their team is not like the usual customer support and troubleshooting they always have answers and they have experience in the industry. i feel as though i can trust their advice and if i ever have an issue they are always helpful. Cons theres not much i can say about cons to this software its very detailed and you can keep track of all your products and costs through this system as well as scheduling and labor. Review Source Response from Restaurant Systems Pro July 15, 2022 Thank you so much for taking the time to review. We are grateful for you! Joshua K. Owner Restaurants Used the software for: 2+ years ### "Worth Every Penny" July 19, 2022 5.0 It took a while to do the initial setup, but once I did it was worth every penny and every minute spent. In the first year alone, I saved over $30,000 on doing a menu analysis, and finally, FINNALLY, had positive cash flow from budgeting and menu pricing. In the long run I've also saved on time. Features such as scheduling, inventory and purchasing systems have saved me on texts/calls to employees and streamlined supply orders. I wish they would add more POS systems to integration, but other than that it's fantastic. Pros This software changed my life. My restaurant is more profitable and streamlined thanks to RSP. Cons It looks a little outdated, but it's very fuctional. Review Source KW Kirby W. Owner Food & Beverages Used the software for: 2+ years ### "Best restaurant operating system anywhere" August 3, 2020 5.0 It changed my life. Gave us profit margins we had never seen before and it gave us a sense of stability with the implementation of the systems. The systems build confidence and take away the guess work. Pros It is easy to use and extremely accurate. It will put systems in place that will enable you to be successfull to a degree that 95% of independent restaurants can not reach on their own. Cons It is not really a con but a reality. You have to put the work into the system to get it up and running. You have to be committed to it and believe in it in order to get the results. The results are guaranteed. The time and effort are optional Reason for choosing Restaurant Systems Pro Nothing was even close to the ease of use and thoroughness that RSP offers. RSP is also much less money. Hard to believe that it is better and is less money but it is true. Review Source Response from Restaurant Systems Pro August 4, 2020 Thank you so much for your review. You are right you do have to put in some work but we know the results are worth it! JW Jeremy W. Restaurant Owner Restaurants Used the software for: 2+ years ### "ONLY choice for Restaurant Software " August 2, 2020 5.0 Amazing staff, Amazing Company, Amazing Software. I love how all the pieces come together in 1 place. From planning, to scheduling, inventory, food costs, labor costs, etc. You can use as much or as little as you want of this software and be very satisfied. There is no reason to be running a restaurant with out this software. It paid for itself and made us more money Day 1. As an Owner I will continue to use Restaurant Systems Pro on all future locations. Pros I love how I can look at the numbers every Monday and know exactly what my Prime Cost was for the previous week. My prime numbers are always very close to what I expect because of the other tools in place that helps us plan so well. We are making more money than ever. Cons Just like anything it took some upfront effort. They helped me through the process every step of the way with their amazing staff and made it easy. Review Source Response from Restaurant Systems Pro August 4, 2020 Thank you for the kind response. You took action on your business and that is the most important ingredient. BB Bernadette B. Owner Food & Beverages Used the software for: Less than 6 months ### "Beginner" August 27, 2020 5.0 While we are still not at 100% usage, I found by learning in chunks is better than trying to understand the concept. Still getting used to the change. Pros I can see the value once we get it to being routine. Like any change it's painful but I can see the payoff if we don't give up. Cons Big learning curve, trying to get staff to be at the same level of knowledge and to have buy in. Reason for choosing Restaurant Systems Pro Have been to classes in Phoenix and already had an idea what the end goal was. Switched from [Optimum Control Pro](https://www.capterra.com/p/58872/Optimum-Control-Pro/) We were entering data twice sometimes 3 times in different software. This streamlines the process to entering data once to see where the business stands in prime costs, budgets and recipe costing. Review Source LN Lea N. Partner/ Chef Hospitality Used the software for: 2+ years ### "Wonderful Restaurant Management System" August 27, 2020 5.0 Wonderful experience overall - highly recommend. Pros We use RSP to run our business daily, from our running labor costs, manager reports that capture a days events, inventory, scheduling, costing recipes, forecasting sales, etc. It's an all in one package that gives us a true picture of the health of our business and dials in where we can do better. Cons The learning curve for me personally. I found that it's best to master one section at a time, and then move on to the next section. Support is always fantastic and there to help solve problems and answer the silliest questions. Reason for choosing Restaurant Systems Pro They appeared to address every aspect of running a restaurant profitably. Review Source JE Justin E. President Restaurants Used the software for: 2+ years ### "This software is a must for restaurant operators" August 1, 2020 5.0 I probably wouldn't be in business today without the help and support of RSP. Pros I get a daily report of our food and labor. By tracking daily we are able to make adjustments to our purchase allotment and schedule so we can hit our budget by months end. This software has been an critical part in helping us succeed and continue to grow. Cons It does take some time and effort in the beginning to get up and running, but it will definitely be worth it. Review Source Response from Restaurant Systems Pro August 4, 2020 Thank you for the kind response and congratulations to you for taking the steps to make your restaurant everything you hoped for. EH Emily H. General manager Restaurants Used the software for: 1-2 years ### "One stop shop for restaurants " May 6, 2020 5.0 Love this system! It has every single thing you need to managing your business. Pros This does it all. Scheduling, budgeting, inventory, recipe costing, ordering, end of day reporting, and more. Cons Not the most user friendly. The graphics are very utilitarian. This is possibly because there is so much info and data that must go into the site so maybe this is the best they can do. Regardless, once you get it down, you know how to navigate. Additionally, recipe costing gets crazy tricky. You can only use the metrics provided in the drop down. Sometimes they are strange units for what you are measuring. Review Source KS Kris S. Owner Food & Beverages Used the software for: 2+ years ### "Saved my company " August 1, 2020 5.0 It’s truly amazing. It can make me so much money. I started with one restaurant and now I’m working on 3 & 4 Pros This company saved my company and allowed me to make more money and more profit. Wouldn’t be in business without them. Cons Took me a little bit to get used to as I was intimidated by it. But now it’s like using my phone. Review Source Response from Restaurant Systems Pro August 4, 2020 Thank you! Each company we work is so important to us! DD Deena D. Vp Restaurants Used the software for: 2+ years ### "Use it!" August 19, 2020 4.0 I feel more in control of our numbers. We did everything by hand before. There wasn’t any programs when I was learning the business Pros That it helped us save money. Food cost down , labor cost down. Managers use it. Cons It’s a lot to set up. Everyone of my managers complained But none of them wanted to get rid of it. Review Source GL Gabrielle L. General Manager Food & Beverages Used the software for: 6-12 months ### "RSP is AWESOME! " August 20, 2020 5.0 Pros Super easy to navigate - great functionality- keeping up with financials (invoices- usage reports) inventory is a breeze on this system! Love how we can make schedules for our team as well! Same platform used for everything! Team member checklists too!! Cons Scheduling-shift changes and open shifts - really wish it had more of a text function for blasting out open shifts or schedule changes. Review Source Response from Restaurant Systems Pro August 28, 2020 Thank you so much for your review!! CD Catherine D. Manager Hospitality Used the software for: Less than 6 months ### "Using RSP" September 9, 2020 5.0 Over all I like this system and I am still learning to utilize the many tools it offers Pros Scheduling is easy, and the managers daily log is great, also employee log and record keeping are easy and very useful Cons I feel that Messenger has been a bit confusing and so is requesting time off Review Source Response from Restaurant Systems Pro September 17, 2020 Thank you for your review, please always feel free to contact support for any help and instruction you need to understand the system to its fullest. Here to serve you well! CT Cedric T. General Manager Food & Beverages Used the software for: Less than 6 months ### "Well worth the money" August 27, 2020 5.0 In the end, we are very happy with Restaurant Systems Pro. Pros Prime Cost! The only way to be a successful and PROFITABLE restaurant is to control your prime cost. Restaurant Systems Pro is by far the best tool we use to make that possible. Cons The set-up is extensive and is very time consuming, but the results are worth every second. Review Source MW Mitchell W. Managing Partner Food & Beverages Used the software for: 6-12 months ### "How NOT to go out of business with your restaurant " May 5, 2022 5.0 The software "lays "on top of your POS software and automatically interfaces with it and pulls data based on mapping. There are a lot of moving parts to a restuarant and getting it all pulled together is like herding cats. Thankfully, RSP provides excellent live online training with an expert once per week to get you set up. They give you plenty to do each week during the hour long zoom call and I have always gotten a quick(same day, max) response to any email questions. Top shelf level of customer service. This stuff works. We have reduced our labor hours by 15% and our food cost by 10%. Our bottom line has doubled and we expect to see it grow even more as we put in place standardized practices that reinforce these postive results. Knowledge is power and RSP gives it to you. Pros If you don't know, and then control , the cost of food and labor you will not be in the restauant businees for long. This software gives you the ability to do both. It also has mutiple tools built in to help you schedule success in advance. Do you know the exact cost percentage of your menu pricing ? I know mine. Is this number updated based on your latest food purchase? Mine is. Do you know the exact cost of your employees this week and next week? I know mine. Having this information gives me a huge advantage in decision making over ignorance and guessing. Do you really want to base your business' success on an ignorant guess? I don't think so. Cons The software is built upon an excel legacy and as such requires some extra steps in recording or inputing data that a more sophisticated software programming could reduce. For example, sometime you have to download data, save it, then upload to the program rather than having a direct link for the data to the program. It's no big deal, just something that would improve the user experience. Reason for choosing Restaurant Systems Pro Im not aware of a viable competitor in the market to RSP Review Source Response from Restaurant Systems Pro May 6, 2022 Thank you so much for the feedback, we strive to be better everyday. Here toserve you well! LJ Linda J. Owner Restaurants Used the software for: 2+ years ### "Can't Operate a Restaurant without this software" August 1, 2020 5.0 I went in kicking and screaming...Boy was I wrong!!! This software and the people behind it have completely saved my business. You have an incredible amount of information at your fingertips and if you can't find what your looking for, pick up the phone. You have an entire team there to answer your questions. The training and the continued training is invaluable. The way they put their training sessions on YouTube so you can train at your on pace is the best thing ever. We own a restaurant, I can't always attend the live training but I don't have to miss one either. Fred is the most knowledgeable person in the restaurant business, he knows what we need and he is always there for you. Even when the office is closed they find a way to contact you if its needed. WOW!!! This was the best investment my company has ever made. And all this from a women who didn't want anything to do with it. I am so happy they stuck it out with me. I honestly would not have a restaurant today with out Restaurant Systems Pro. Pros This software is so easy to use and update on a daily basis. I am in the program at least 10 times a day, entering information or researching products, costing cards, financial information or (the best) using the resources available to guide me in the proper direction regarding any issue I am facing. Another great feature is the Chat. A live person from their office is available immediately at your fingertips to guide you through any problems you have. I cannot operate my business without this software. Cons Entering the information originally. It's a lot of work, but once the information is in the system is takes less than 30 minutes a day to update, costs, labor, financial, etc. But it takes a lot of work in the beginning. Reason for choosing Restaurant Systems Pro This was the only company we looked at. It was the first and it will always be first with me. We will never change. Review Source Response from Restaurant Systems Pro August 4, 2020 Congrats to you for doing the work it takes! SF Stef F. Owner Food & Beverages Used the software for: 6-12 months ### "Restaurant Systems Pro - They live to serve you well. " February 13, 2023 5.0 I'm completely amazed and satisfied with the overall attention to detail and the dedication given towards supporting me as a part of the team. They truly want to see my business grow. Pros What I like most about this software is the level of care and attention given to the needs of this that work in the restaurant business. They get it. And they get it done. Cons The only problem I had while on-boarding with RSP was the inability to sync with Square POS. This ended up being an issue with Square as opposed to a fault the RSP software. Review Source TM Tom M. Last Asst. Mgr Restaurants Used the software for: 2+ years ### "WELL worth the money! " July 15, 2022 5.0 EXCELLENT! We have used their services for over 10 years and plan on using for at least 10 more. Always there for their clients. Pros This product is invaluable in making our restaurant profitable. Not only the software, but the support that goes with it. Always willing to help. Always good advice. Everyone in the company treats us like we are their only client. Cons Can be a little clumbsy at times. It does make us work, but the work is well worth it. Review Source Response from Restaurant Systems Pro July 18, 2022 Tom, thank you so much for the review. I know Britney will be happy and I'll make sure she sees it. Joshua K. Owner Restaurants Used the software for: 2+ years ### "Game Changer" August 27, 2020 5.0 RSP and their team have helped me look at my restaurant from a higher level. I now feel like I have the tools of a chain to help me run my independent restaurant. Their staff knows the industry in and out and their product shows it. If you're serious about running your restaurant you should take a hard look at Restaurant Systems Pro. Pros It's a full package. Inventory ties into purchasing, which ties in to daily sales and budgets. Scheduling ties into budgeting and daily sales. RSP has saved me tens, if not hundreds of thousands of dollars since we've implemented it. I can't imagine restaurant life without it. Cons RSP is up front about this. It takes a lot of work to set up. But any similar software would have the same requirements. For the most part though, once it's set up there is very little maintenance in this regard. Additionally, this becomes less of a barrier as they continue to roll out POS integration. Review Source AJ Anthony J. Chef/Owner Restaurants Used the software for: 2+ years ### "A true system for a restaurant pro" August 26, 2020 5.0 I confidently recommend this software to any restaurant owner. The value is huge! The software requires discipline, which holds you accountable, which eventually makes you money. The customer service is the gold standard...no software company can compare to what the staff at RSP does. They are truly hospitable mirroring the industry they support. From the top down, the RSP staff is there to help and guide you with anything you need. All the data is centrally located (you don't need a bunch of excel sheets)...inventory, budget, COGS, labor, recipe costing cards, purchase orders, invoice log and all the analytics to go with it. Plus, all of this at a few clicks of a button. If you own a restaurant, you must purchase this software too. Pros The data collected, the systematic approach to a business that is constantly moving and evolving. The accountability for the staff and the central location for all information. Cons I would like the scheduling software interface to be easier to use for line level employees. Reason for choosing Restaurant Systems Pro The level of connection, care and customer service...no one does it better. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.