# Zanda Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zanda the right Massage Therapy solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180530/Power-Diary/reviews --- Zanda 4.6 (204) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zanda Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews IR Ines R Practice AdministratorMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “I enjoy that it is an integrated system where you can do pretty much everything related to bookings and communications in one place.“ April 17, 2025 Ivan F OwnerAlternative Medicine, Self-employedUsed the software for: 1-2 years. “Lo and behold, nothing changes, you continue pushing through because, imagine you have a business to run using the software which is presently not working until bang.. it magically works again, while the support staff tell you they didn't do anything, so it must be all in your head.“ January 6, 2026 PT Penny T PsychologistMental Health Care, Self-employedUsed the software for: Less than 6 months. “I love the client portal that makes client bookings so easy. When I send out forms they are automatically attached to my clients' Zanda file once they are completed, with no need for me to manually file them.“ March 11, 2025 FG Freya G Administrative staffHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “It occasionally slow at times and lags while loading data.“ February 23, 2026 FG Freya G Administrative staffHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “My experience with Zanda was overly complex at first especially when it has was my first time using this product, but with time it was easy although I still feel they product should improve in speed and performance.“ February 23, 2026 AD Avonia D Clinical PsychologistMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “The practitioner permissions don’t allow me to make changes to my roster.“ November 28, 2024 KH Kathleen H Physical TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how I'm able to access pt notes and billing directly from the calendar. “ November 24, 2024 KK Keoagile K Business Development AdminHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The only payment gateway Power Diary integrates with is Stripe and as a result my clients can't pay with their credit cards via Power Diary.2.“ June 28, 2023 ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ansh J. Founder Graphic Design Used the software for: I used a free trial ### "Good for managing meetings" January 17, 2025 4.0 I came across Zanda through and LinkedIn post and tried it and was fascinated by its features, it has improved my throughput as now I am easy able to handle my meetings and any review or revision from my client. Pros It has made me possible to manage and schedule my meetings with my clients effectively Cons Personally don't find much dislike but I have used both desktop and mobile versions and can say that the mobile version lacks most of the amazing features which can be improved. Review Source Response from Zanda January 20, 2025 Hi Ansh, thank you for your thoughtful review and for sharing your experience with Zanda! It's wonderful to hear that our platform has made it easier for you to manage and schedule meetings with your clients and has improved your productivity. We are grateful for your feedback about the mobile version and have passed it to our product team. Thank you for giving Zanda a try after discovering it on LinkedIn, and we’re so glad to have you as part of our community! If you have any further suggestions or need assistance, feel free to reach out at support@zandahealth.com—we’re always here to help. Warm regards, Irina. LF Lauren F. General Manager Medical Practice Used the software for: 6-12 months ### "The best medical software on the market + 10/10 customer support" June 9, 2024 5.0 Unbelievable! A life changer for our medical practice! Pros Coming from the medical aesthetics industry, our options for medical software and calendar management was appalling and many dinosaur softwares out there. Power Diary is modern, efficient, simple to use and our company would be absolutely lost without it now. Everytime we have a question, someone chats to us without 2 minutes - this is RARE. Normally you just get a bot. Power Diary and the entire team who worked behind the scenes to set us up were amazing! Cons SMS fee's add up by the time you send reminders to all patients. Alternatives considered [Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/)[Clinicminds](https://www.capterra.com/p/189488/Clinicminds/) Switched from [Cost Genie](https://www.capterra.com/p/14029/Cost-Genie/) Crashed everyday, super untrustworthy - the worst. Review Source Response from Zanda June 13, 2024 Hi Lauren, thank you for your incredible feedback! We're thrilled to hear that Power Diary has been a game-changer for your medical aesthetics practice. Your kind words about Power Diary modern efficiency and ease of use truly make our day. We're also delighted that our customer support team has been able to assist you promptly and effectively – we pride ourselves on providing real human support. We understand that SMS fees can add up, especially when ensuring all your patients receive timely reminders. As a means to cut those costs, the SMS functionality is backed up by free email communication. Thank you again for choosing Power Diary and for acknowledging the hard work of our team. We’re here to support you and your practice every step of the way! - Irina JB Jenni B. Counselor Individual & Family Services Used the software for: I used a free trial ### "Buzz through your day " March 5, 2025 3.0 The calendar filters are amazing easy to use every new pops up and you only see that day (unless scheduling) Pros I like the easy navigation, calendar filters, invoicing Cons It was a little complicated but once able to explore it it was smooth. Review Source Response from Zanda March 18, 2025 Hi Jenni, Thanks for sharing your thoughts! We're so glad to hear that you're enjoying the easy navigation, calendar filters, and invoicing—especially that the calendar filters are making scheduling smoother for you. We also appreciate your honesty about the initial learning curve. We’re always looking for ways to make Zanda as intuitive as possible, so if there’s anything specific that could have made your experience easier from the start, we’d love to hear your thoughts! If there's anything we can do to improve your experience and help increase your assessment here, please don’t hesitate to reach out. We’re here to help and always striving to make Zanda even better. Thanks again for your feedback! Fiona JG James G. Therapist Alternative Medicine Used the software for: 1-2 years ### "Saves alot of administration time" April 12, 2024 5.0 I have found power diary to be really easy and useful to use. If I have ever had a problem, the support team always respond pretty quick. There is lots of features that I use that help run my practice for me. A great all-round system to use. Pros The user interface, easy to use, lots of really useful features, professional software to use. Great online booking experience Cons It doesn't integrate with square for payments, it only does stripe. Would be really useful if it did Square It doesnt sync with apple ical Alternatives considered [Nookal](https://www.capterra.com/p/190479/Nookal/) Reason for choosing Zanda Because of the functionality and features Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) More features, better layout and better functionality. Power diaries features are norm suited to my business Review Source Response from Zanda April 19, 2024 Hi James, thank you so much for taking the time to share your experience with Power Diary! We're thrilled to hear that our software has been instrumental in saving you valuable administration time. It's fantastic to know that you find our user interface intuitive and packed with useful features, making your experience with us both efficient and professional. We greatly appreciate your feedback about the online booking process as well. While we currently support Stripe for online payments and sync with Google and Outlook calendars, we will pass your request for the ability to use Square payments processor and sync with Apple iCal to the product team on your behalf. We're delighted to hear that our support team has been responsive and helpful whenever you've encountered any challenges. Providing exceptional support is a top priority for us, and we're glad to hear we've met your expectations in this regard. Thank you for choosing Power Diary. - Irina LS Louisa S. Complementary Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Great practitioner software " April 13, 2023 5.0 I have found the support to be excellent and response time is reassuring and lets me feel confident that there is always someone there to help. Pros The usability and options from a therapist/admin perspective are faultless.Power Diary makes the admin side of my business a dream, the customer service is quick, friendly and always professional which and allows me to focus on what I do best, hands on therapy. Multiple options available for notes, forms, files, templates, uploads, emails etcSimple and concise invoices.Without Power Diary, moving to a paper free clinic would have been a lot tougher. Thanks! Cons The client portal interface and options.The lack of individual control over the client portal to allow my use of branding to follow through into the booking system.The lack of an option for clients to automatically add to their chosen diary. Switched from [iPEGS Remote](https://www.capterra.com/p/154041/iPEGS/) Lack of options. Lack of usabilityForms too simple. Options restricted throughout. Review Source kY karin Y. Psychotherapist Mental Health Care Used the software for: 6-12 months ### "Great system if your a single business owner wanting a comprehensive system" January 3, 2024 5.0 Generally a very good system, wish the telehealth plus was included in the price so i could share files with clients but I don't mind it. Once you get used to it, its a great system to have and is worth the investment in time and money- I couldn't have run my business for so long by myself without it. Pros Integrates booking, payments, calendars, admin & video calls. Everything I need in one system, with additional functions if I expand. I have so much time back. Payments are managed and trackable Client bookings can be cancelled Automation & templates saves a lot of time Flexibility in how you set up system and tailor it to your business One advantage this has over competitors for me is that I can set it up to take payments In advance on a monthly basis and link it to appointments. No more payment in arrears! Cons The fact that migrating wasnt as integrative, spent a lot of time adding things manually. Hard to sync three way diary, currently only one way. Unable to use bulk send emails without a template, emails I send via this are unique everytime. Alternatives considered [isosconnect](https://www.capterra.com/p/231046/isosconnect/) Reason for choosing Zanda didnt have the same functions, powerdiary offered more Switched from [WriteUpp](https://www.capterra.com/p/132811/WriteUpp/) It was a hard switch to make but I wanted to integrate as many processes as possible and introduce a payment system that automated receipts as clients pay in advance. Powerdiary allowed this resulting in a better workflow, improved communication with clients and less late cancellations or cancellations at all. Review Source Response from Zanda January 8, 2024 Hi Karin, thank you so much for sharing your detailed experience with Power Diary! We're thrilled to hear that our all-in-one system is making a significant difference in managing your business more efficiently. We understand that migrating systems can be a challenging process, and we appreciate your patience and effort in setting things up. Your feedback about the diary sync and email templates is incredibly valuable. We’re constantly working to enhance our features, and insights like yours are crucial for this. Regarding the Telehealth Plus+ feature, we take note of your thoughts on its pricing and inclusivity. Our aim is always to offer a comprehensive service that meets the diverse needs of our users. We're so pleased that Power Diary has been instrumental in running your business and that it stood out to you among alternatives. Your success is our priority, and we’re here to support you in every step of your journey. Thanks again, Irina VK Vernon K. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Power Diary: Customizable and Affordable, the complete package" December 15, 2023 5.0 Pros I love that I was able to completely customize my notes to how I practice, and there are many more customizable features that I will continue to integrate to make running and managing my chiropractic practice easier and more efficient. The customer service to get me going quickly and answer questions I have has been outstanding. Power Diary is the complete package, a great practice management product with great customer support and affordable too! Cons I can't really think of any negatives about Power Diary other than maybe that it has so many features that I felt a little overwhelmed to start. But that's to be expected when new to any program. A Power Diary representative was able to help me get going quickly. Switched from [Pure Chiro Notes](https://www.capterra.com/p/165957/Pure-Chiro-Notes/) Power Diary was more affordable and offered many more features and was more customizable. Review Source Response from Zanda December 20, 2023 Hi Vernon, we're absolutely delighted to read your review! It's wonderful to know that our customizable features have been instrumental in enhancing the efficiency and management of your chiropractic practice. Tailoring your experience to fit your unique practice style is something we're very proud of. Your kind words about our customer service team have truly made our day. We strive to ensure that our users receive prompt and helpful support, and we're glad that we could assist you in getting started swiftly. We understand that the breadth of features in Power Diary can initially feel overwhelming. It's a common sentiment when encountering a comprehensive tool like ours. We're pleased to hear that our representative was able to guide you through this process, making it less daunting. Remember, we are always here to help you navigate and make the most out of every feature. Thanks again! - Irina SH Simone H. CSM Mental Health Care Used the software for: 6-12 months ### "Review" August 14, 2019 4.0 Overall Power Diary is meeting the needs of our business however we have had to make a large number of changes to our processes and way of working with our clients to accommodate Power Diary. There are a number of functionalities that we would like to see. Pros \- Visually appealing - Ability to produce multiple reports - Simple and easy to use calendar and client set up - Client online booking portal - Medicare processing - Data consistancy Cons \- Limited functions available on the calendar - cannot view single day of the week for multiple weeks - Unable to limit who access notes and profile information - anyone with can access client notes and view client profiles regardless if the client is allocated to them or not - Unable to create an overall number of sessions used in a session pack per year - this is still tracked manually Alternatives considered [Cliniko](https://www.capterra.com/p/180878/Cliniko/) Reason for choosing Zanda Adds email relay Adds SMS mgmt. – forward SMS to business vs clinician email Adds Client classficiation Adds list of insurers Adds referrer types Limits clients to one clinician Uses gap between appt as well as slots – adds holiday capability Similar appointment type filtering by clinicians Holds price pointing People can be clients AND / or referrers / contacts or 3rd parties – 1 number rules them all Adds disclosure level Adds deidentify invoices Session notes can be locked for editing Nice templating including checklist and sections Nice comms history Comms templates allow HTML buttons like rebooking as a guess New appointments blocked Appointment warning in diary Similar merge function Client search by classification (ED) by clinician, referrer Strong Wait list by day and block of day with multiple clinicians etc Same suppress names in diary privacy Nice recurring -> pending -> confirmed etc – proper appointment log Nice message centre Bulk update of client Review Source SE Samia E. CBT Therapist Mental Health Care Used the software for: 2+ years ### "2yrs of PowerDiary and Continuing!" October 29, 2024 5.0 Although I found the learning curb steep at the beginning, I really love PowerDiary and have actually refused becoming an affiliate with various mental health services because I don't want to have to use their system instead of my PowerDiary one. Pros I love the range of services PowerDiary offers and that I can do EVERYONE in one setting. PowerDiary allows me to schedule/book appointments, send automated communications, create assessment and templates, write my notes, track who's paid and who still owes me a payment, having video sessions, and so much more. Best of all, PowerDiary is always open for suggestions about ways they can improve the system and unlike lots of other services, they actually implement the changes then contact everyone informing them of the updates. I also love that if I have any questions about something on PowerDiary, I can chat with someone in realtime for help or schedule a meeting with someone who will guide me in a one-to-one session. Cons I sometimes still get stuck when it comes to how to navigate third-party bulk payments, but a quick refresher always gets me to where I need to be. Review Source Response from Zanda November 6, 2024 Hi Samia, thank you for your amazing review! We're thrilled to hear that Power Diary has been such an all-in-one solution for your practice over the past two years. Knowing that scheduling, communications, assessments, payments, and video sessions are all working smoothly for you is exactly what we strive for! We're also so pleased that our support team has been helpful, whether through real-time chat or one-on-one guidance. Your input on system improvements is invaluable to us, and we’re glad to hear you feel heard with our updates. Thank you for choosing Power Diary, and for your commitment to our system. We’re honored to support your work in mental health! - Irina DG David G. Counsellor Mental Health Care Used the software for: Less than 6 months ### "Zanda ticks all the boxes and then some!!!" April 29, 2025 5.0 I have continually been amazed and thrilled on discovering what Zanda is able to do and the simple and efficient way that I have been able to use so many features. Pros Zanda has proven to be user friendly, affordable, intuitive and so much better than any expectation had for it. Cons Honestly, what is there not to like. The cherry on the cake has been the addition of AI created note taking. I didn’t expect this as I never believed it was possible!!! Review Source Response from Zanda May 1, 2025 Hi David, thank you for the glowing review! We're absolutely delighted to hear that Zanda has exceeded your expectations and that you're enjoying the intuitive, affordable experience. It's fantastic to know that BizzyAI note-taking has been a pleasant surprise and a game-changer for you, bringing real innovation to your workflow. We’re so glad you’re discovering more of what Zanda can do and finding it both simple and efficient. Thanks for being such a passionate part of the Zanda community! Warm regards, Irina SH Simone H. Psychotherapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Highly recommended " November 13, 2024 5.0 Great system to use, easy to learn and great for clients Pros The ease for which clients can book appointments and the classificatiin setting for practitioners Cons Interface can be tricky between pc and mobile Review Source Response from Zanda November 22, 2024 Hi Simone, thank you for your wonderful review! We're thrilled to hear you find our system easy to use and beneficial for both you and your clients. We have put a lot of work in improving the system interface this year and we hope that you will fide these changes helpful. If there's anything specific you'd like us to address, please don't hesitate to let us know. Thank you for recommending us and for being a valued part of our community! - Irina MA Michelle A. Social Worker Mental Health Care Used the software for: 6-12 months ### "Changed my work life!" June 13, 2024 5.0 love it! It has met all my needs and the customer service when first starting was so helpful! Pros I love that I am able to do everything in one place, it keeps me organized and on track with things that can be overwhelming with business Cons I wish each invoice could be done individually based on my accounting system -I wish I could use Square for payments -I wish I could have the client screen get small (like zoom) when I am moving between windows Review Source Response from Zanda June 19, 2024 Hi Michelle, thank you so much for your wonderful review! We're delighted to hear that Power Diary has made such a positive impact on your work life by helping you stay organized and on track. We appreciate your feedback on the areas for improvement and passed them to the product team for consideration. It's fantastic to know that our customer service team was helpful when you first started. We're committed to providing the best support possible to all our users. Thank you again for your feedback! - Irina EH Emma H. Therapist Mental Health Care Used the software for: 6-12 months ### "A premium product, but saves me way more than the monthly fee." December 11, 2023 5.0 Pros The billing and reconciliation features save me hours every month, and also help prevent errors in tracking payments. My setup is so much more professional, thanks to PD. Cons Some of the scheduling setup is a bit clunky, and could be updated to be more intuitive. Particularly annoying is the I have to correct the session end time even when I have selected a service which its e.g. 50 minutes. Review Source Response from Zanda December 20, 2023 Hi Emma, thank you for taking the time to share your valuable feedback about Power Diary. We're thrilled to hear that our billing and reconciliation features have been a game-changer for you, saving you time and enhancing the professionalism of your setup. It's great to know that these tools are making a significant positive impact on your practice management. We also appreciate your honesty regarding your experience with the scheduling setup. We understand that ease of use is crucial, and we're sorry to hear that certain aspects have been a bit clunky for you, especially regarding session end times. Please note that if you save the new appointment after you added a service, the service's duration will automatically define the session end time. Thank you again for your feedback and for choosing Power Diary. - Irina EC Elizabeth C. Psychotherapist and clinical supervisor Mental Health Care Used the software for: 2+ years ### "Overall happy with power-diary" December 7, 2023 4.0 This platform has been beneficial for our business to use and made the service we offer more professional. Pros Customer service is good and has a fast response time, which is always appreciated. Cons The pricing is slightly high, and it would be nice to have this reduced for those of us who are loyal customers. We have, at times, been financially impacted when the system is down. The booking system has definitely made it easier for our clients to schedule. However, with ongoing improvements such as allowing direct debit and better appointment options, power-diary will become a better product and more versatile for various businesses. Overall happy. Reason for choosing Zanda One of the more highly rated products. The cost for us is slightly high and does not meet all of our requirements currently. However, PD has said they are looking into better functionality. Review Source Response from Zanda December 13, 2023 Hi Elizabeth, thank you for taking the time to share your experience with Power Diary. We're thrilled to hear that our customer service has met your expectations with its prompt responses – your satisfaction is our top priority! We're honored that Power Diary is your choice despite the concerns about cost and current functionalities. Our team is actively working on expanding our features to meet your evolving needs more closely. In addition, to show appreciation to our loyal customers, we offer a Refer A Friend program where you can earn valuable rewards: https://www.powerdiary.com/au/refer-a-friend/ Thank you again for your continued support and trust in Power Diary. We're here to support your business's growth and look forward to being a part of your journey towards greater success. - Irina AL Alice L. Clinical Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "Why get power diary?" December 7, 2023 5.0 Pros Power Diary has been great for me to keep all my client records in one place, organised and easy to access. It simplifies my life for me. The customer service is fantastic - I always get a helpful and friendly response to any queries with the day. Cons They are currently working on improving group appointment scheduling functionality. Review Source Response from Zanda December 13, 2023 Hi Alice, thank you for sharing your positive experience with Power Diary. We are delighted to hear that our platform has streamlined your client record management, making your professional life more organized and accessible. It is heartening to know that our efforts in creating a user-friendly experience are resonating with you. We also greatly appreciate your kind words about our customer service team. Providing prompt, helpful, and friendly support is a cornerstone of our service ethos, and it’s wonderful to hear that we are meeting your expectations in this area. We are committed to continuous improvement and value your patience as we work diligently to enhance this feature. Your feedback is invaluable to us as it helps in shaping a better Power Diary for you and all our users. Should you have any further suggestions or require assistance, please do not hesitate to reach out at support@powerdiary.com. Thanks again! - Irina FM Fiona M. Psychologist Mental Health Care Used the software for: 2+ years ### "Poer Diary usage" November 10, 2023 4.0 Positive, I have it open when I need, and I don't have to log on to get into it as the memory works well. Pros I can set appointments then forget that I need to remind them because the system reminds them Cons A bit tricky (as a sole trader with a bit of a social life) to use it as a personal diary, to put in the different activities, with whom etc I just block out those times I need away and hope I remember what they were for Reason for choosing Zanda It seemed the best, most suitable for my purposes at the time - and still is Review Source Response from Zanda December 18, 2023 Hi Fiona, Thank you for your review! We're glad to hear that our automated appointment reminders are taking a load off your mind. We understand the challenge of using Power Diary as a personal diary for a sole trader with an active social life. Your feedback is important, and we’ll explore ways to make personal scheduling more intuitive. It's great that the ease of access and memory function are working well for you, and we're delighted that Power Diary continues to be a suitable choice for your needs. If you have any suggestions or need assistance, please feel free to reach out. We're here to support you! - Irina AG Alex G. Social Worker Individual & Family Services Used the software for: 6-12 months ### "Simple to use with excellent useful features" August 11, 2023 5.0 Pros Setup and management of the day-to-day processes are simple to manage. Cons I wish I had more features to play with. Is it possible to use a WhatsApp interface in addition to a text messaging interface. Reason for choosing Zanda Price and ease of use with lots of required features for the general Health and Medical professions Review Source yH yvonne H. reflexologist Alternative Medicine Used the software for: Less than 6 months ### "the garden room" June 12, 2023 5.0 The appointment reminders have proved invaluable and I believe improved no-shows and forgotten appointments. This also makes your practice look professional and well-run, which instils confidence in my client base. Pros I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing. Cons The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at Alternatives considered [Write-Up](https://www.capterra.com/p/173479/Write-Up/) Reason for choosing Zanda Simpler and had better additional features Review Source ET Eleshia T. Admin Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Servicee" December 27, 2023 5.0 I love all the features that it has and im waiting on more thing to come Pros my patients are able to schedule their own appointments and pay from a link Cons I cant import my reqs into the system to type and text Review Source Response from Zanda January 2, 2024 Hi Eleshia, thank you for your positive feedback and for sharing your experience with Power Diary! We're thrilled to hear that our platform has made scheduling and payments more convenient for your patients. Regarding your concern about importing requests into the system, we appreciate your input and understand how this feature could enhance your experience. Our team is continually working on improving and adding new features, and we'll certainly consider your suggestion for future updates. We're glad that you're enjoying the current features and that Power Diary has been a cost-effective solution for you. Your satisfaction and feedback are incredibly important to us. If there's anything else you need or if you have more ideas, please feel free to reach out. We're here to support you and are excited about what the future holds for our service enhancements! 🌟 - Irina JR John R. Owner Construction Used the software for: 2+ years ### "Happy long term user" December 14, 2023 5.0 All up good, no hassle at all, very few hiccups and when there is there is always someone to ask. Pros Ease of use, and cross platform integration Cons Would be nice to be able to customize it more to our industry. Review Source Response from Zanda December 20, 2023 Hi John, we're incredibly grateful for your review and thank you for your loyalty to Power Diary over many years! Knowing that you appreciate the ease of use and cross-platform integration brings us joy, as these are areas we've worked hard to excel in. We also appreciate your input regarding customization for your specific industry. If you have any specific ideas about how Power Diary could be made even more suitable to your needs, please do not hesitate to share them with us via support@powerdiary.com. Thank you once again for your support and for sharing your thoughts. - Irina AJ Amanda J. Principal Psychologist Health, Wellness and Fitness Used the software for: 1-2 years ### "PowerDiary" August 20, 2019 4.0 It has definitely helped manage my client files and is a huge improvement on a manual system. The ability to create a note template has saved me heaps of time and improves the quality of my note taking. Time has also been saved by being able to process Medicare claims online and the integration with Stripe has helped especially with cancellation fees and when adolescents attend without the paying parent. Pros Best aspects are integration with Medicare and Stripe. Also the ability to create templates is really handy. Being able to create a template for notes is also a big bonus. Cons Limitations on the fields you can merge in templates, the reports you can create and data you can export. Also, the online booking functionality is quite limited. It would be great if the client was able to complete intake information directly into the system. I currently have to use a separate piece of software to generate an online form to capture all of this information and then manually enter it into the system. Reason for choosing Zanda It seemed less complicated than My Practice and I didn't trust Healthkit as I wondered where they were getting revenue given it was free. Review Source Response from Zanda August 22, 2019 Thanks for the review Amanda. You'll be pleased to know that online forms are on the way! With data exports if you go to Tools > Data export you can export any (or all) data from your account. Similarly, the Reports you can customise the data to be included in a report, and then sort, group, export to excel or print the report. If you click on Help in your account and search 'Reports' you'll see some How To articles on this. We can also take you through a live one-on-one tutorial on these features if that'd be helpful. Just let us know and one of our Support Team members will organise it with you. Thanks again - Damien EP Elizabeth P. Owner/principal psychologist Mental Health Care Used the software for: 2+ years ### "Private practice assistant" June 11, 2019 4.0 Staying up to date. For example, online booking people don't have to catch us in business hours, they can book anytime. Being able to take a payment within the software, in person or over the phone saves money from missed payments. No one carries cash anymore. Pros Powerdiary gives ease to my everyday business tasks, from storing my client statistical data, automatic client number generation, online booking and invoicing. It makes business run more smoothly as it is inituitive and the client information is quick at hand when needed. It is so easy to navigate, my staff have required minimal training to use it. Being able to see the little note on the current appointment diary, when the client's next appointment is scheduled or previous booking was, is very helpful and time saving. It allows you to jump straight to it with one click of the mouse. Cons The additional charge for sms reminders in today's tech environment is a little disappointing, as locally, unlimited sms are included in most data plans. However, if it for the moment this means keeping costs down and I can choose to use or not then it is only a minor concern. Review Source Response from Zanda July 17, 2019 Thanks for the great review Elizabeth! We'd love it if we could provide free SMS functionality as well, however sadly those unlimited SMS plans that come with mobile or data plans are not available for commercial use / sending via a platform. The telcos know there are only so many SMS you can send manually from your phone :) SV Sophia V. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Clinical Psychologist" May 29, 2019 4.0 Benefits - quick ability to get Medicare rebates once relevant data entered- not as easy to enter less frequent options - such as DVA clients or overseas student insurance options for online rebates Good ability to do quarterly tax accounts/ records from the program Still using other online storage/ memory options for client records (other than session notes) as not a great way to upload quickly -such as with google drive from the printer scanner Pros Easy to use/ find way around for new receptionists etc Easy to find/ record client information/ details Cons Difficult to look up problems/ find information on the frequently asked questions - I've wasted a lot of time trying to find an answer to problems such as where to input Medicare/ Referrer/ Third party details- and have ended up having to call the customer support line due to bad info/ options etc It would be better to have an easy option to colour diary entries/ customise the colour of the client diary options from the drop down menu -to easily change/ add other colour options unique to our practice - Review Source Response from Zanda June 3, 2019 Thanks for your review Sophie. We have recently moved to a much better Knowledge Base system which includes in-app assistance - If you click on the Help menu you'll see articles related to the screen you are on, and there is a handy chat function there now too. Hopefully this makes it easier for you to find information. - Damien PJ Pip J. Speech Pathologist Hospital & Health Care Used the software for: 6-12 months ### "PD value for money" November 2, 2023 5.0 I love PD and intend on using this as my CMS for now and into the future! Pros Power Diary has made my life so much simpler as a sole practioner. With its inbuilt features to make creation of forms and invoicing to its great scheduling and claims tracking systems this software is absolutely value for money. PD also have a great range of helpful staff and webinars who assisted me on setting up my practice management from the start. Cons No issues with this software. I can’t complain! Review Source Response from Zanda December 19, 2023 Hi Pip, we're immensely grateful for your wonderful review of Power Diary! It's truly heartening to hear how our platform has simplified your life as a sole practitioner. Our aim is to provide not just a software solution but a supportive community to assist our users in every way possible. Your satisfaction and lack of issues with the software are the best compliments we could receive. We're committed to maintaining this level of service and continuously improving to meet your evolving needs. Thank you! - Irina JD Johanna D. Owner / Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great system for my business and does everything I want it to do" July 13, 2019 5.0 I am very happy with the performance and customer service of PD. Yes it is a monthly investment but it’s worth the ease and help it brings to my company. Pros Power diary is very easy to work with. It integrates with Xero and does what you need a system to do. Customer service is always great, you’ll always receive a reply and answer. And even if certain features are not available yet, they listen and make changes to the system to make it more user friendly. It is a very user friendly system. Cons The notes feature in Power diary could do with some improvement but that said, it is already improved heaps from how it was but could still do with some tweaking to make it better. Bulk communication could have more parameters to choose from (eg location etc) Review Source Response from Zanda July 17, 2019 Hi Johanna, thanks for your lovely feedback. Glad to hear you appreciate the customer service and also our continual improvements. We're continuing to improve the notes section (lots of preformatted templates coming up soon). Of course, if you have specific ideas, please send a note to our support team (or by chat) and we'll add them to our requests. Glad to hear you saying Power Diary is a very user friendly system - exactly what we're striving towards! Talk to a Capterra advisor for free and get results within 15 minutes.