# Viber Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Viber the right Customer Communications Management solution for you? Explore 4057 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/180348/Viber/reviews

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Viber

4.4 (4057)

[View alternatives](https://www.capterra.com/p/180348/Viber/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Viber

Ease of use

4.6

Customer Service

4.3

## Pros and Cons in Reviews

MD

MA. CELINE D

Office EngineerCivil Engineering, 51 - 200 employeesUsed the software for: More than 2 years.

“I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as long as the number who called also has a viber account) even though it is not registered on my contacts.“

September 24, 2024

AV

Art V

ConsultantBiotechnology, 2 - 10 employeesUsed the software for: More than 2 years.

“Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off.“

March 8, 2026

VJ

Veronica J

Accountant IIAccounting, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community components converged harmoniously to produce a compelling and well-rounded communication solution.“

April 24, 2024

PE

Princess E

Customer Operations AdviserBanking, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan.“

May 6, 2024

CF

Carol Ann F

Department ManagerFood & Beverages, 201 - 500 employeesUsed the software for: More than 2 years.

“Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat, feedbacks , contents and many more.“

May 6, 2024

Hein Htet Z

Network EngineerComputer & Network Security, 501 - 1,000 employeesUsed the software for: More than 2 years.

“While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.“

April 16, 2025

HH

Hasif H

Head of operationMachinery, 11 - 50 employeesUsed the software for: More than 2 years.

“Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for calling abroad“

August 2, 2024

ZZ

Zin War Win Z

DeveloperEducation Management, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“Sometimes, Video call quality is a little bit not good when I share my screen with viber call.“

May 13, 2025

## Showing most helpful reviews

Showing 1-25 of 4057 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Hein Htet Z.  
Network Engineer  
Computer & Network Security  
Used the software for: 2+ years

### "A Reliable Messaging App with Room for Improvement"

April 16, 2025

5.0

t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers

Pros

it is free application for all user, group and other small business use

Cons

While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.

Switched from

[Telegram](https://www.capterra.com/p/180347/Telegram/)

I switched from Telegram to Viber mainly for its stronger focus on privacy and security. While Telegram offers great features, I found that Viber’s end-to-end encryption for both messages and calls provided an extra layer of protection that I valued more for personal and professional communications.

Review Source

Mahmudul islam S.  
Site engineer  
Civil Engineering  
Used the software for: 1-2 years

### "Essential app for business with proper sequrity "

September 19, 2024

5.0

As a free communication tools, quality of Viber is very higher than other software. Calling , chatting feature is very updated and easy to use. Besides we feel quality of communication during calls is loud and clear. We can make a group and follow up activities easily in Viber.

Pros

For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum privacy. For considering friends who stays abroad ,normally I use Viber to contact them, it came free for me. Quality of video and audio call most of the time is very good.

Cons

Right now I don't have any complain about it, most of the problem they continuously updating, last time we face bad network during calling, but last couple of month , I didn't experience it.

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

Some of my customers prefers Viber to use. For supporting them I switched to Viber.

Review Source

AV

Art V.  
Consultant  
Biotechnology  
Used the software for: 2+ years

### "Intrusive ads and obnoxious ringtones - NO GO"

March 8, 2026

1.0

Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads & obnoxious ringtones

Pros

That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way

Cons

The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing)

Review Source

VC

Vicente C.  
Quality Technician  
Automotive  
Used the software for: 2+ years

### "A Secure and Versatile Messaging Experience with Viber"

February 20, 2026

5.0

Overall, using Viber is a secure and versatile messaging experience for me. Viber is a reliable choice for everyday communication.

Pros

I like its end to end encryption for messages, making it secure and easy. Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN.

Cons

What I like least about Viber is that it can sometimes use a lot of power and memory, especially when running in the background.

Review Source

MMK

Myo Min K.  
Web Developer  
Computer Software  
Used the software for: 2+ years

### "Viber is secure and high quality Video Call"

November 13, 2024

5.0

I have over 5 years experience with viber.

Pros

Viber is high quality video call to other viber user and very secure.

Cons

If you don't use wifi or you use mobile data, you can cost for high quality video call.

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

WhatsApp is use vpn to communicate to other in Myanmar.

Review Source

JT

Jasmine T.  
Teacher  
E-Learning  
Used the software for: 1-2 years

### "Good app but location-dependent"

May 23, 2025

4.0

Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it. It doesn't work particularly better or worse than other messaging apps.

Pros

easy to use, has all the standard features of a chat app, is very reliable except when censored, can send decent quality of photos and videos

Cons

viber tends to get censored a lot by various governments which isn't a problem with the app itself but does impede communication, which is the central point of the app. It also doesn't integrate with any other chat apps and I haven't yet found how to open it on the computer

Review Source

ADCT

Allan Del Cris T.  
Onboarding Specialist  
Outsourcing/Offshoring  
Used the software for: 1-2 years

### "Honest review on Viber"

August 3, 2025

5.0

Overall, Viber is still not that popular here in the Philippines for everyday use. Maybe they need to invest on endorsing this apps more.

Pros

I like the viber feature especially for business ads. It really suggest product ir services that is important or valuable.

Cons

I don't think Viber has any negative characteristics. I'n fact, those feature where in I feel belong to some groups who invited me to their group.

Review Source

NZ

Nina Z.  
Family  
Human Resources  
Used the software for: 2+ years

### "Easy to use/ pretty good"

May 10, 2025

5.0

Overall, its pretty good. As i said its very easy to use, also video call quality is good and you can share photo/video media in chat.

Pros

It is easy to use, simplifies communication, and offers a variety of fun stickers.The video call quality is also very good.

Cons

It’s easy to reply, and like other apps, it would be even simpler and more convenient if it could be used without an internet connection

Review Source

VR

Verified Reviewer  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Okaysh for what it does"

December 11, 2025

3.0

Pros

Viber was a very good piece of software years ago, while today is still working as expected, there are probably better alternatives

Cons

The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays

Review Source

LS

Laura S.  
Benefits Manager  
Financial Services  
Used the software for: 1-2 years

### "Great, easily to use app"

June 19, 2025

5.0

Pros

I have found that this is a popular app to use within Eastern Europe and it has made work very accessible to get quick access to contractors that work for the company

Cons

The layout is a little different to other instant messengers so it takes some time to use the functions but it is easy to access to message people straight away.

Review Source

EC

Euberto C.  
Technical Services Head  
Information Technology and Services  
Used the software for: I used a free trial

### "Viber the most comprehensive business messaging tool."

August 12, 2024

5.0

I'm very satisfied. It helps perform my job efficiently.

Pros

It's the most comprehensive business messaging tool.

Cons

Unwanted advertising and other pop ups when using the application.

Switched from

[WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)

It's easier to use than WhatsApp and my customer prefer using Viber.

Review Source

BR

Balkrishna R.  
Account Manager  
Facilities Services  
Used the software for: 6-12 months

### "Viber Video Calling App Quality"

February 19, 2024

5.0

My overall experience with Viber has been quite positive. It's a versatile app that connects me with friends and family through messaging and calls, though at times, it can be a bit heavy on my device.

Pros

Viber is known for its user-friendly interface, offering free messaging and high-quality voice/video calls. It also provides end-to-end encryption for enhanced privacy.

Cons

Viber offers a range of features, I find that sometimes the app can be quite resource-intensive, which may affect its performance on certain devices. Additionally, the abundance of features can make the interface feel cluttered, especially for new users looking for simplicity.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

I like the interface and user friendly menu of Viber it's easy to use and quality and customer support is at best

Review Source

SG

Sagun G.  
Student  
Education Management  
Used the software for: I used a free trial

### "Privacy and crisp calls"

January 20, 2025

5.0

I would say its on the positive side. I mostly use viber for calls which serves its purpose. The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber. so its a win for me.

Pros

The easy user interface and the crisp video quality of viber is what i like the most. The quality of video call is unmatched. I can easily create group chats to communicate with my friend circle. Also the self destruct timer for message in secret chats is very useful for my privacy.

Cons

While the video and audio are crisp, it needs a very fast internet. Also, it may not be able to perform best in older version of devices so a good device is must. Also i cannot share large files in viber which is a bit disappointing.

Review Source

LA

Lemmuel A.  
Solutions Engineer  
Information Technology and Services  
Used the software for: 2+ years

### "Experience using Viber as a main Business Communication Application"

January 2, 2025

4.0

My experience using the Viber is very helpful when it comes having a conversation with my clients and partner because viber is our 1st communication platform when it comes doing BAU

Pros

the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business

Cons

I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes.

Review Source

KM

Kasun M.  
Civil Engineer  
Civil Engineering  
Used the software for: 1-2 years

### "Nice messaging app "

December 8, 2024

4.0

Operation wide this app is nice and user friendly

Pros

Widely using messaging app which allows video and voice calls. Nice app with emojis stickers etc. with good messaging environment

Cons

Personally I do not like the appearance of this software which feels something not professional

Review Source

DJ

Douarou J.  
Artist producer  
Music  
Used the software for: 6-12 months

### "Fire review"

November 23, 2024

5.0

Viber best to talk by video and call many features available in the app

Pros

Viber is the best to comunicate fast online

Cons

Easy to use and fast to share call video

Review Source

HHW

Htet Htet W.  
QA Specialist  
Information Technology and Services  
Used the software for: 2+ years

### "Honest Review for Viber"

September 1, 2024

5.0

Pros

I used Viber for my daily life for my work or for my personal. When I use Viber conversation, I can feel I have more safe for my privacy because of end to end encryption. If we don't want to see chat contact, we can use hidden chat feature. It is good. My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or others. The most I like is Viber caller ID feature.

Cons

No, I don't have. It is the best application that I have ever use. But , I want to suggest that I think It is better if my day or my stories features include.

Review Source

NM

Nan M.  
Application Developer  
Education Management  
Used the software for: 2+ years

### "Free Messaging and Secure App"

August 26, 2024

5.0

As my overall experience with Viber is really good for free messaging and secure messages. And we can call with Video conferencing to each others. Resolution is good and it's also free. So, everything is free in Viber.

Pros

The most I like about Viber is free messaging and encrypted message features. I always use Viber to communicate with my colleagues and work. It's totally free and easy to use.So, I like Viber among free messaging apps.

Cons

The least I like about Viber is promotional ads. I am not really interested in it. I think this feature is no need for me. That's all, others features are good.

Review Source

IH

Inbal H.  
Manger  
Events Services  
Used the software for: 2+ years

### "Viber was the first one"

December 17, 2024

5.0

For years we used only viber for international calls. We were very satisfied with the quality of calls.

Pros

For many years Viber was the only option to call international calls for free. It was always reliable and easy to use.

Cons

The only cons today is that less people use this app, mainly because of the many other options that are available today.

Review Source

HWN

Hein Win N.  
Junior Java Developer  
Information Technology and Services  
Used the software for: 2+ years

### "The Best Encryption App for Messaging "

August 16, 2024

4.0

Pros

I used viber for my daily life. Viber has many feature that I like. All of these, i would like to tell -End to end encryption for messaging - Caller ID because I can know who are calling when the caller id option is enable. - Creating own stickers and action animation stickers - I can read knowledge things in Viber Channel. - My Notes features - Sync with Phone and Laptop

Cons

I don't have much about the viber. But, sometimes, ads make me annoyed.

Review Source

EM

Ezekiel M.  
Systems Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "A Comprehensive Communication Experience"

July 10, 2024

5.0

My overall experience using the Viber has been positive. The app is user-friendly interface made it easy to navigate and use its features. I appreciate the application provide a reliable and enjoyable communication experience overall

Pros

What I like most about the Viber was its user friendly interface and the wide range of features it offered. This application send free messages and make high quality voice and video calls to anyone around the world was incredibly convenient.

Cons

What I like least about the product was it is occasional connectivity issue, which sometimes led to drop calls or delayed messages.

Review Source

VR

Verified Reviewer  
Customer accounting  
Accounting  
Used the software for: 2+ years

### "Credibility, transparency, realism and experience are the best evidence."

May 8, 2024

5.0

In terms of comprehensiveness, the method presented, and the use that began many years ago with Viber, it is the best program in this category and quality, and I thank those who provided it to us, thank you very much.

Pros

What I liked most is the large number of users, and this indicates continuity, and continuity indicates the provision of greatness, and from here the genius of creation appears in this program. It has benefited everyone, especially those who have distances and circumstances that prevent them from meeting.

Cons

I see that it affects some devices with less capabilities, so please issue a second, lighter version suitable for these devices.

Review Source

Rafiq K.  
DevOps Engineer  
Information Services  
Used the software for: Less than 6 months

### "Easy to Communicate with Clients"

April 8, 2024

5.0

Viber is so easy to initiate and use. The app has amazing User Interface which is quiet easy on eyes and it is available on both Computer and Mobile.

Pros

Viber is full featured communication tool which provides upmost security and privacy to end users. It is one the top app which doesn't require much hardware specification and runs smoothly on our system

Cons

It works on multiplatform but still i believe the desktop version needs some improvement as it has some limitation to invite more people in group chat

Review Source

KJP

Kristine Joy P.  
Trainer  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Awesome App!"

April 26, 2024

5.0

It was amazing and genuinely speaking, I don't have struggles using this app to communicate with my team.

Pros

It is very easy to access, plus you can send messages for free. Every time I receive a call, the caller's name is always present even if I am not using the app. It is way beyond what I expect from an app.

Cons

None so far, I really liked the app and it is really worth it to use.

Review Source

JY

Juniad Y.  
Health related manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Review for VIBER"

May 5, 2024

4.0

Overall my experience was excellent with Fiber. I used it for many years for personal communications with friends & family. Video quality was good

Pros

1\. Easy to use 2. International access 3. Value for money 4. Well known to every one. 5. Good sound quality

Cons

1\. Needs internet access 2. Pricing is question mark as some other apps are less expensive 3. occasionally buffering & affects the sound

Review Source

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