# Boulevard Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Boulevard the right Medical Spa solution for you? Explore 366 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180087/Boulevard/reviews --- Boulevard 4.6 (366) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Boulevard Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews Intuitive and efficient user experience 93% positive reviews out of 126 Most reviewers report ease of use, highlighting a clear interface and smooth workflows that simplify daily operations. Occasional glitches and reliability concerns 61% negative reviews out of 38 Some reviewers find bugs and issues disruptive, mentioning periodic glitches, lag, and incomplete updates affecting workflow. John W Owner, 2 - 10 employees. "They told me that the transition from A/R to their platform would be fairly flawless, yet I have had multiple issues and still trying to resolve them after a couple of months. " Responsive and knowledgeable support team 96% positive reviews out of 90 Most reviewers describe customer support as prompt, approachable, and effective in resolving questions and technical concerns. Twyla P Business Development Manager, 2 - 10 employees. "My favorite thing is the customer service, we've had barely any issues since we began using Boulevard, but the couple times they didn't beat us to the punch notifying us of issues, we had answers within MINUTES of reaching out." Streamlined onboarding and training resources 96% positive reviews out of 27 Most reviewers find training and learning curve straightforward, with helpful tutorials and accessible guides easing adoption. ## Showing most helpful reviews Showing 1-25 of 366 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Corinne 'Queenie' D. Practice Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Yes! BLVD is the platform for your practice!" August 2, 2025 5.0 I hate technology but LOVE Blvd. I do consistently recommend this to practices and will continue to- far superior to any program available. Pros There is no single "perfect" platform, but BLVD is as close as it gets! Marketing, POS, online scheduling, patient communications, reports, and immediate access to customer support (real people!). The efficiency and simplicity of this user-friendly platform is truly worth it's weight in gold. BLVD also listens to their customers - open to improvements and making constant upgrades to their program. Cons There are 2 things I'd like to see: The automated text for review to stop after the patient leaves one. And I'd love for them to manage phones (as well as text)! Review Source MA Mandy A. Business Administrator Medical Practice Used the software for: 1-2 years ### "Boulevard is excellent!" November 7, 2025 5.0 Boulevard is definitely a highly recommended business platform and I would recommend it to nearly everyone looking into getting a great user-friendly, customer supported, all-in-one platform for their business! Pros Boulevard has been a wonderful online platform for our medical aesthetics company! It is user friendly, the features it offers are exceptional compared to many other platforms, the appointment scheduling & management has been so easy, payment processing is easy, and the customer services has been exceptional at communicating with us when needed! Cons Boulevard has just a few minor cons about it, there isn't a way to communicate between other staff members as other platforms allow, and certain discounts and memberships that we would like to have aren't available (at this time), but they can be put in the "suggestions" cue and might be available for use one day if enough customers are in agreeance on certain needs/wants! Switched from [CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/) We moved locations and needed a more medical aesthetic style tailored platform and Boulevard was an excellent find! Review Source Response from Boulevard Labs November 10, 2025 Mandy, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! JW John W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "It has potential but it isn't there yet" May 13, 2025 3.0 So far it has been a struggle to get basic things done. They told me that the transition from A/R to their platform would be fairly flawless, yet I have had multiple issues and still trying to resolve them after a couple of months. The app has potential but if they don't listen to their users and make adjustments that are vital in a business then they won't ever get to 5 stars. Pros The look and functionality is better that A/R where I was. Most of it makes more sense as far as location of things within the platform Cons Inventory tracking is not the best for clinics that use medications like GLP-1s. You can't input quantities in decimals so there really is no way to keep up with inventory levels. I tried work around like adding 2 zeros to quantities and then I learn that the app has quantity restrictions where I can't input bigger numbers. Also, support could be better. For things that should take a few minutes to resolve you have to spend long periods of time just to get them to resolve something that should have taken a minute with a quick adjustment. I am an IT person myself with the military so I am more aware of these things. They should add a phone number that people can call for faster interactions. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) They said it would be an easy transition and sold me on all the other features it has. But so far it has been a pain Review Source Response from Boulevard Labs July 10, 2025 Hi John, thank you for taking the time to leave a thoughtful review. We’re happy you’re enjoying higher functionality than your previous platform, and we’ve passed on your constructive comments to our product team. We take all reviews seriously and pride ourselves on constantly improving our platform, adding features and supporting our customers relentlessly. Feel free to log your feedback into UserVoice from within the Boulevard platform anytime! Also, our support team is always available to help out. They’re easy to find using the help chat in your dashboard. JE Jacquin E. Family Nurse Practitioner and Owner Medical Practice Used the software for: 1-2 years ### "Great Value and Easy to use" November 5, 2025 4.0 great overall experience with system, form building, organization, team management and flexibility. Reports are bad. Pros Overall the product is great! There are very few outages, it is easy to use, and they have a very responsive customer service team. Cons The reports are so very very bad. please look at Square Report structure and fix your reporting. Or have a CPA or Bookkeeper give you advice on what business owners really need on the reports. Alternatives considered [Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reason for choosing Boulevard price was competitive, forms and ease of use for staff was better. Overall the sales team made a difference too Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) We needed forms and mobile check in to help alleviate strain on front desk/reception Review Source Response from Boulevard Labs November 6, 2025 Hi Jacquin, thank you for taking the time to leave a review about Boulevard! We are happy to hear that you are getting value out of the product, and we will pass on your input on the reporting to our product team. Really appreciate your feedback! AB Ashley B. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A Modern Med Spa Tool" December 20, 2025 5.0 Easy and breezy, Boulevard has been a great tool for modernizing our business. I like the help chat feature and love that they often update and make changes throughout the year Pros Boulevard shines beyond other services because of its sleek design and modern menu that makes finding most things a breeze Cons The biggest struggles are reporting - it’s too difficult to find kpis and is time consuming to switch between locations etc. - and the lack of added features like advanced marketing options or AI integration… other issues are so minimal not even worth mentioning Alternatives considered [Mangomint](https://www.capterra.com/p/187593/Mangomint/)[Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Boulevard Combination of features and ability to report customize Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Too outdated and not enough features like apple pay Review Source Response from Boulevard Labs April 23, 2026 Hi Ashley, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! JD Johna D. Director of Operations Medical Practice Used the software for: 6-12 months ### "Boulevard User Support " November 10, 2025 5.0 Great experience so far! I’ve worked with boulevard for 2 different practices and both were pretty seamless. The support staff is great and the communication turn around time is efficient. Pros It is a very easy system to use and the chat is helpful as well. I really liked the academy trainings and the links to trainings included also. Cons There is no easy option to quickly check a price for a guest. It seems like a multi step process to look at pricing. Switched from [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Cost, service and efficiency were the main priorities Review Source Response from Boulevard Labs April 23, 2026 Hi Johna, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! JM Jill M. Owner and Practice Manager Medical Practice Used the software for: 6-12 months ### "Highly recommend! Best practice management software out there!" November 6, 2025 5.0 From the sales department to onboarding and on going support they have been amazing. I am so happy we switched just wish we did it sooner. Pros I love the ease of online scheduling, the modern look and feel of the system, tracking prepaid services, memberships, and the detailed reports. We love being able to market to our patients using the same system as well. This system covers it all! Cons Charting needs to be more detailed when trying to mark up the face images and I would love to have a grid system for patient photos. Alternatives considered [Symplast](https://www.capterra.com/p/178244/Symplast/) Reason for choosing Boulevard modern look and feel, user friendly, online booking, reports Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) lack of features, no online scheduling, memberships Review Source Response from Boulevard Labs November 10, 2025 Hi Jill, we appreciate your detailed feedback and we are happy to hear you are getting value out of Boulevard. We will pass your input about charting to our product team as well. Thanks again for taking the time to leave a review! MV Maggie V. Owner.Founder Alternative Medicine Used the software for: Less than 6 months ### "Great Client Interface! Modern system with many features. " November 10, 2025 5.0 Overall experience with Boulevard has been fantastic. Customer service is great. Our liaison is always very helpful in getting things answered. The software has really made our clients happy and in turn, made us a thriving business. Just wish on the back end, they'd hurry up with updates :) Pros I like most that Boulevard keeps the client in mind with their software. It's extremely easy to book as a client which has in turn landed us way more conversions than ever before. Cons What I like least is the speed of updates and requests. Boulevard could be so much more for so many people, our business included, but it falls flat on the updates. It seems like it takes months to just get one update and it's just not useful or will be something minor. They have an amazing user face for the client, just need to help us businesses that are looking for more. We are willing to wait a bit for these updates, but at some point they may cause us to look elsewhere. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Very difficult for our clients to make appointments Review Source Response from Boulevard Labs April 23, 2026 Maggie, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! MG Mallory G. Crnp Medical Practice Used the software for: 1-2 years ### "Boulevard is Good" November 10, 2025 4.0 Overall I like it. 8/10. Better than my old system for sure. Would still recommend. I did try to refer a friend but she was turned down because she was told her business was too small. Pros Ease of scheduling is great. Online scheduling and memberships have been a game changer for us. Notifications are very accurate and timely. Cons Reports. I have a hard time finding specific reports at times. But overall I still like Boulevard. Sometimes I have issues but I can usually resolve them with chat. Switched from [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) It was very “old” and not up to date for what I needed it for. Review Source Response from Boulevard Labs April 23, 2026 Hi Mallory, thank you so much for taking the time to leave a thoughtful and detailed review. We will pass your feedback to our product team! kS kristin S. Owner Medical Practice Used the software for: Less than 6 months ### "Pretty Good!" November 12, 2025 5.0 Everyone has been helpful. Truly, my only complaint is the price. I think compared to other aesthetic software, it's pricey. Pros easy, safe to use. Support is fast and always there. I like how everything is easily accessible and very user friendly Cons The only con I have is the cost. I do need to reach out though- i was supposed to pay in full one time and i have been being charged monthly Alternatives considered [AestheticsPro](https://www.capterra.com/p/93446/AestheticsPro/) Reason for choosing Boulevard aesthetics record- but u dont have it listed and it is NOT user friendly, but has great features Switched from [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/) i needed better online booking and membership features Review Source Response from Boulevard Labs November 14, 2025 Hi Kristin, thanks for taking the time to leave a review and sharing your feedback about Boulevard! MO Molly O. CEO Cosmetics Used the software for: 2+ years ### "Growth positive and easy to use" March 18, 2025 5.0 My overall experience has been very positive and I will continue to grow with Boulevard until I am no longer able to! Pros Boulevard is great! It is very user-friendly both on the salon-facing side and the customer-facing side. The reports are easy to navigate and provide insight into the health of your company and the online booking widget keeps customers on your page instead of sending to a third party. The app is our favorite as we utilize that daily and the customer service is second to none in a software company. Cons I don't care for their merchant experience much and I think the price point could improve. Alternatives considered [Booker](https://www.capterra.com/p/90708/Booker/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[Phorest](https://www.capterra.com/p/113530/Phorest-Salon-Software/) Reason for choosing Boulevard I liked Cameron - the gentleman that reached out and did our demo. He made me fall in love with the product and the customer service and the easy of use functionality kept me happy for the past 5 years. Switched from [Meevo](https://www.capterra.com/p/172058/Meevo-2/)[Squarespace](https://www.capterra.com/p/143461/Squarespace/) Reporting with Square was very lacking and I was unable to properly assess the health of company in a way to successfully grow it. With Meevo2 the customer service was lacking and the rep was knowledgeable with regards to getting answers for my questions Review Source SK Stephanie K. Owner Medical Director Medical Practice Used the software for: 2+ years ### "Wasn’t sure about Boulevard at first… but I LOVE it now!!!" March 11, 2025 5.0 I have had boulevard for 3 years. At first I was unsure if I made the right choice switching from Square. However, over the past few years Boulevard has improved so much and I am so impressed by how they really listen to what we want and need and are constantly making things easier and better. It really is geared for MedSpas which is super important! Pros It is very user friendly. There are a lot of different add ons like text marketing and email marketing that I love! They just introduced packages and memberships which is great! Cons It is difficult to refund people their booking deposit if they cancel their appointment. I wish it automatically refunded it to them when they cancel. Alternatives considered [PatientNow](https://www.capterra.com/p/92269/PatientNOW/)[Cerbo](https://www.capterra.com/p/211395/Cerbo/) Reason for choosing Boulevard We actually switched to PatientNow because we use RXPhoto for our charting and I thought it would be easier to have it all together. I never made the full transition over to PatientNow because it was SO hard to use and i just like Boulevard so much better!! Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Square wasn’t MedSpa specific and Boulevard was. Review Source RB Rachel B. Owner Consumer Services Used the software for: 1-2 years ### "WE STAN BOULEVARD " May 6, 2025 5.0 The customer service and thoughtfulness of the company come through. There were definitely industry people involved in this and I think that shines through! Pros The personal touches. Clients being able put their pronouns in or requesting a quiet appointment. We also love all of the reports and marketing tools! Cons The add ons don’t always move when ti adjust the appointments. Switched from [Squarespace](https://www.capterra.com/p/143461/Squarespace/) We needed something more detailed and thorough. Review Source Response from Boulevard Labs June 3, 2025 Thank you for your review, Rachel! We're happy that you're happy. BM Breanne M. salon owner Cosmetics Used the software for: 2+ years ### "Love Boulevard" November 6, 2024 5.0 Customer service is awesome! Anytime I need help, my problem is solved within minutes. Pros Very intuitive. Makes doing business, easy! Cons The professional app was a little cumbersome. But it has gotten a lot better. I still would like to see more capabilities on the app. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) BLVD had more capabilities, like messaging. And BLVD was able to be a little flexible with credit card processing fees. Vagaro was not willing at all. Review Source BR Barry R. Location Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Good and getting better." November 13, 2024 5.0 This software has integrated nicely with our spa business. Most every feature we were looking for and a big improvement over what we were using previously. Booking is easy to understand and navigate and our clients seem to like the reminders and other interactions with Boulevard. Pros Once you are familiar with the system, it's quite easy to use. Intuitive in a lot of ways and our staff appreciate that as well as the consistent updates. Cons I do find that some of the support center info is either dated or incorrect when trying to troubleshoot an issue or question. Sometimes the info for a specific issue is hard to find or in the midst of other articles that don't seem to be related at all. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) This is a much better system and fit for our spa. Review Source JW Jo W. Salon Manager Hospitality Used the software for: 1-2 years ### "Booking made easy " November 9, 2024 5.0 5 stars all across the board! highly recommend Pros BLVD in my opinion is extremely client and staff friendly. Easy to navigate, great features and extremely great support when needed! Cons For management, the app is not useful. I like to access reports and whatnot but the app does not allow that Alternatives considered [Meevo](https://www.capterra.com/p/172058/Meevo-2/) Reason for choosing Boulevard It was not compatible with the previous system and we would have lost all of our client information OR had to manually enter it in Switched from [Booker](https://www.capterra.com/p/90708/Booker/) it did not offer enough features and was not user friendly for the clients Review Source TM Tonii M. Operations Manager Medical Practice Used the software for: 1-2 years ### "Love BLVD!" November 11, 2024 5.0 BLVD has been great to work with. The system is easy, and the academy is very helpful when hiring new staff and having them learn the system. Pros Super user friendly. Always updating to their system. The academy and help chat are excellent for learning the system as well. Cons Could improve/add some features. Although BLVD is always working on adding updates, there is still a few key things that would be even more helpful. Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Hated AR. It was outdated and not user friendly. Review Source AS Andi S. Salon Director Retail Used the software for: 2+ years ### "Salon Director" November 6, 2024 5.0 Positive, every time I engage with a team member from Boulevard they are patient, professional & extremely helpful. Pros How user friendly it is. Remote access to the system. Message system. The list goes on & on... Cons The fact that you cannot turn reports into PDF's like you can when using summaries. Therefore, I never want to see the summary option removed from the system. Switched from [Millenium](https://www.capterra.com/p/36629/Millenium/) Mobile access, easier to use & train new staff members on. Review Source MC Morgan C. Stylist and Assistant Manager Consumer Services Used the software for: 1-2 years ### "Great quality software " November 9, 2024 5.0 Pros Very user friendly and always making great updates Cons Wish there were more options on the phone app version Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Boulevard is a better quality product with more options and customization. Review Source VR Verified Reviewer General Manager Nurse Injector Health, Wellness and Fitness Used the software for: 1-2 years ### "Boulevard is key to our daily medspa routine" August 5, 2025 5.0 over all pleased with the interface and ease of use of Boulevard. The training is right there and is thorough. Pros Boulevard is easy to tailor to our business needs, met the needs of recurring monthly membership programs Cons Not as easy to navigate charting, appointments and checkouts on an iPad versus laptop or desktop. The features aren't the same. Review Source PL Peter L. Owner Retail Used the software for: 1-2 years ### "Couldn't work without it" April 30, 2025 5.0 It's been an integral part of my salons business. The client facing portion is beautiful and easy to use and the back end reporting is comprehensive. Pros The streamlined interface works with clients of all levels of technical ability. Cons Minor bugs that haven't been addressed. I'd like to be able to remove the decimal option when clients are selecting tip quantities. Example- Clients often intent to leave an assistant $10 but end up leaving $0.10 Review Source YH Yesenia H. Nurse injector Retail Used the software for: 1-2 years ### "Live Boulevard ! " March 13, 2025 5.0 Positive experience! Love this system for organizing schedules and making appointments! User friendly! Pros The different colors and set up make it easy to view everyone’s schedules. Cons Blocking out times with the machines can get a little tricky Review Source AW Ashley W. Nurse Medical Practice Used the software for: Less than 6 months ### "Love Boulevard!!! Easy to learn and use!" November 9, 2024 5.0 Great overall experience with navigating Pros The ease of use for the client to book their appointments is amazing! And I love texting my clients directly from the app! Cons No way to get client card for cancelling Switched from [Aesthetic Record](https://www.capterra.com/p/162938/Aesthetic-Record/) Customer service and functionality not good Review Source BB Bryanha B. Esthetician Retail Used the software for: 6-12 months ### "Great job boulevard " November 9, 2024 5.0 Pretty great experience . I wouldn’t change anything Pros Easy to navigate. It was easy to learn and work with Cons no dislikes really. It helped with my business Review Source TP Trinity P. Esthetician Cosmetics Used the software for: 6-12 months ### "Boulevard review " November 9, 2024 5.0 I haven’t had any issues with boulevard in my experience it has been good Pros Boulevard is easy to use and makes my job as an esthetician more smooth Cons I am not completely satisfied with the look of the new update Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.