# Page 4 | SmartMoving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is SmartMoving the right Moving solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180048/SmartMoving-Software/reviews --- SmartMoving 4.9 (143) [View alternatives](https://www.capterra.com/p/180048/SmartMoving-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 4 - Reviews of SmartMoving ## Showing most helpful reviews Showing 76-100 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kyler C. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Smartmoving Software" June 22, 2024 5.0 Pros Ease of use, Easy to train people to use it, Clean and easy to find data Cons Some customization on the documents cant be set up perfectly Review Source Response from SmartMoving Software June 26, 2024 Kyler, thanks for the positive review! We are glad to hear that your team is finding SmartMoving easy to use. Our customer success team would be happy to assist you with setting up your documents to make sure that they are suitable to your needs. Don't hesitate to reach out! CK Chaise K. Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Must have " June 24, 2024 5.0 Pros One stop shop for all our needs. Payrole, dispatch,scheduling and billing Cons Us based program originally needed some tweaking for Canadian use. Review Source Response from SmartMoving Software June 27, 2024 Chaise, thank you for your review! We're pleased to hear that SmartMoving has become a must-have solution for all your operational needs. We understand there can be initial challenges in adapting our US-based program to Canadian requirements. If any additional support needs come up, please feel free to reach out to our customer success team at anytime. We are happy to help! :) AY Alex Y. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### " Excellent solution for moving companies" March 20, 2024 5.0 Pros Customizable: Tailored to specific business needs. Comprehensive: Covers all project management aspects. Real-time Collaboration: Facilitates seamless teamwork. Analytics: Provides valuable insights. Scalable: Adaptable to any team size. Responsive Support: Quick assistance when needed. Cons Lack of Open API: Absence of an open API restricts seamless integration with other software systems. Reporting Constraints: Limited reporting capabilities for tracking marketing performance and ROI. Review Source Response from SmartMoving Software June 26, 2024 Thanks for the great review Alex! We are happy to hear that SmartMoving is able to help with your team collaboration and project management needs. You will be happy to know that we have heard the call for adding an Open API and we will releasing that feature VERY soon. We hope this helps you work even more seamlessly within SmartMoving, including connecting to additional reporting tools! ML Michael L. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "CRM Review for Moving Company " March 5, 2024 5.0 Overall experience is great. Hand written estimates and invoices can look very sloppy. Using SmartMoving has made my company appear and operate more professionally. The SM team is constantly making improvements to their product, and they listen to their customers. The customer success reps have been very helpful too. Pros I like having everything in one place. I like being able to track the entire job from lead to , to opportunity, to completion. Being able to track how your team is interacting with your customers is great too. Cons SmartMoving offers many different functions. Because there are so many functions, there's a big learning curve. Especially at the beginning when the developers are working out the kinks. Reason for choosing SmartMoving I chose smart moving over the rest because of \[sensitive content hidden\] online presence. He knows the struggles a moving company owner faces bc he was one. I appreciated his training videos, and podcasts, and I learned a lot from him. That's the main reason I went with Smart Moving over the others. Review Source Response from SmartMoving Software June 26, 2024 Michael, thank you for your positive review! We are thrilled to hear that you are enjoying using SmartMoving and that we are able to help you put your best foot forward with your customers. It's great to know that you have been able to take advantage of all of our new features! JS JOHN S. Operator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great first year " January 29, 2024 5.0 We're very satisfied with Smartmoving. We've used it for an entire season now, fresh from excel spreadsheets and google calendar, and we'd never go back. The amount of time we save alone is worth the cost. Pros On-boarding the team took about 2 weeks to work out all the kinks and get familiar with the system. The value is good relative to the competing software, not too many unnecessary bells and whistles. The on-going operation is seamless and saves us a ton of time administratively. The calendar is laid out very intuitively, and planning/dispatch happens almost automatically. Payment through Remedy (which is integrated) is seamless and makes collection of all payment types very easy to track. Cons The inventory system is a bit clunky. It requires laborious scrolling and entry for each item, as opposed to being able to submit a simple text list of inventory. A process that should take a minute or two ends up taking about 15 minutes for an average packing list. We found and end-around to skip this altogether and automatically populate a text list on the contract, but it is not very straightforward, hopefully its something that gets updated. Alternatives considered [Chariot](https://www.capterra.com/p/10002581/Chariot/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/)[Elromco](https://www.capterra.com/p/157586/Elromco/) Reason for choosing SmartMoving There weren't as many unnecessary bells and whistles, the cost was reasonable and straightforward, and the customer service and sales service is top notch. Review Source Response from SmartMoving Software June 26, 2024 Hi John, thank you for your positive review! We are thrilled to hear that you are seeing the value in our platform and experiencing the ease of using SmartMoving. Additionally, thank you for your feedback around our inventory system. If you haven't already, I encourage you to add a feature request with your improvement recommendations within the platform. I will also, pass along the recommendation to the team as well. VR Verified Reviewer Managing Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Almost a no-brainer" March 26, 2024 5.0 It's great overall. The PROS outweigh the CONS by far. I would definitely recommend it (as I had) to other moving company owners about the same size as mine. Pros 1 - Does really well almost everything it sets itself to do. 2 - Deployment process was above my expectations. 3 - Easy and very intuitive to use, almost making the help center irrelevant. 4 - But if you do need support, they are usually very quick to respond. Cons 1 - Should have marketing automation tools to allow the clients to eliminate MailChimp. 2 - Could have more customization options, especially in the invoicing process. 3 - Storage module could benefit from an upgrade. 4 - Could offer access to an API to allow the clients to pull data programmatically. 5 - Recent price changes increase the expectations for constant upgrades and improvements. Alternatives considered [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/)[MovePoint](https://www.capterra.com/p/121090/MovePoint/)[Elromco](https://www.capterra.com/p/157586/Elromco/) Reason for choosing SmartMoving \- Easy and fast to implement, with a very responsive team to help. - Price models that could grow with the company without becoming too expensive. - Employees' buy-in. - Professional look and feel. Switched from [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[MovePoint](https://www.capterra.com/p/121090/MovePoint/) When I chose it, going paperless was a big deal, and among the options that offered it, SmartMoving seemed to be the most robust and easiest to implement. Review Source Response from SmartMoving Software March 27, 2024 Thank you so much for your review. Great to hear you were able to go paperless and you're happy with your choice. What a compliment that you find SmartMoinvg so easy to use, you rarely need the help center. We appreciate your feedback on invoicing and storage, and we hear you on marketing automation and APIs - stay tuned for updates ;) KW Kevin W. Manager Consumer Services Used the software for: 2+ years ### "If you are serious about success then Smart Moving is for you!" May 9, 2022 5.0 It is allowing us to organize every aspect of a move in one place. It is allowing us easily communicate with our team. The analytical tools help us see what is working and what needs improvement; this goes a long way towards improving every aspect of what we do. The support is everything you can ask for. They are truly invested in your success. Pros The fact that it allows you to run every important aspect of your moving company. It was clearly developed for moving companies from the very beginning. Also the onboarding and customer support is exceptional. Cons In the beginning it was not as intuitive as I would have liked but the Smart Moving Team has since rectified that and it is vastly improved. Their customer support also goes to the greatest lengths to make sure that anyone who wants to fully utilize it can do so with ease. Reason for choosing SmartMoving Smart Moving was more complete than SuperMove and clearly more tailored for moving companies than Network Leads. Review Source DY David Y. CeO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "The Best Moving Software in 2024" March 26, 2024 5.0 Overall we are very please with SmartMoving There non stop improvement make it even better Knowing we wont be left behind in the future. Pros Interface Ot works Communication Texting and emailing Dispatch features Calendar Cons It takes time to set up all of your documents and forms Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/)[Network Leads](https://www.capterra.com/p/187226/Network-Leads/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Reason for choosing SmartMoving Cost Features Set up Overall a feel Dispatching Calendar integration Surveys app Driver and crew app Review Source Response from SmartMoving Software March 27, 2024 David, thank you so much for your review. It's great to hear you're pleased with SmartMoving and the improvements we make to continuously improve the platform. Calling us the best moving software is a huge compliment. We appreciate you! EC Eric C. Sales Manager Consumer Services Used the software for: 6-12 months ### "Smart Moving - Robust Lead Management, Streamlined Scheduling, Simple Billing, Smooth Integration" April 12, 2022 5.0 Pros There are many features to like about SM. First, the lead management portion for the software is great. You can easily send templated emails and texts, as well as track all correspondence and calls of all team members. It allows for several follow ups to be done simply and efficiently. Great way to keep track of a large number of leads/follow ups, even with a small team. SM also allows us to bill in real time, and integrates with most lead providers. Cons There can be a lot of clicks/default resets, specifically in the quoting/pricing. Once you get used to them, you can get through them pretty quickly, and it makes sense why they are in place, but it can be a little repetitive. Review Source MN Minh N. GM Logistics and Supply Chain Used the software for: 2+ years ### "My Smart Moving Experience Over The Years" February 22, 2024 5.0 Good product for any size moving company to use and is scalable. Pros The platform is always being improved by the team. Cons The help desk team knows less than I do about their own platform, so it makes it difficult to get help. Alternatives considered [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Reason for choosing SmartMoving SmartMoving is tailor for the moving industry and only the moving industry. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) It was too costly to manage and maintain it. Review Source Response from SmartMoving Software June 26, 2024 Hi Minh, thank you for your positive review! We are glad that you are able to benefit from the improvements that our team is making to the platform. If you are still having trouble getting the support you need, please feel free to reach out to your customer success manager who would be more than happy to assist you! HW Heather W. Admin Assistant Consumer Services Used the software for: 6-12 months ### "Helpful and user friendly software." September 26, 2022 5.0 I love using SmartMoving it makes my work life so much easier and stress free. Pros I like that it is easy to use and input things without stressing over. I also like that it is easy to figure out how to do what I don't know how to do. It is also very organized with all the information about all the moves and keeping everything from communication with the leads to scheduled estimates and notes all in one spot. Cons I would change the fact where the notes from the Sales Opportunity page would auto transfer to the estimate page as well, so you did not have to flip between the two pages. Also something to think about adding would be a spot where you could upload documents pdfs or pics to a page as well. Switched from [Mr Mover Manager](https://www.capterra.com/p/140143/Mr-Mover-Manager/) Dissatisfied with prior software. Review Source CV Clarence V. Moving Consultant Public Relations and Communications Used the software for: 1-2 years ### "Best moving software on the market" May 21, 2022 5.0 The Smart Moving software keeps everything in the company running smoothly. Pros What I love about this software is its ease of use in every aspect. Cons If I could change anything about the software it would be the color code for out of town jobs. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) I switched to Smart Moving because I needed a more efficient software program. Review Source TM Thomas M. President Transportation/Trucking/Railroad Used the software for: 1-2 years ### "One year in and still learning" March 26, 2024 5.0 Pros That it is fairly simple to navigate and learn the basics. That you can have with the click of a button multiple customer touch points. Cons They are not set up for military, which with all the changes with GHC not sure if it makes sense, but would have been nice to have it been developed before we started. Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving Working with \[sensitive content hidden\], the \[sensitive content hidden\] & developer assured us a smooth transition and checked in on us periodically to make sure we did. Switched from [CompuMove](https://www.capterra.com/p/140141/CompuMove/) Older system to which the main innovator and \[sensitive content hidden\] as well as friend passed away. Had a strong feeling that it was going to go under so jumped ship before it was too late. Review Source Response from SmartMoving Software April 9, 2024 Thomas, thank you so much for your review. Glad to hear SmartMoving has made it easy to create multiple customer touchpoints. It's also great that Tobe checked in on you while you were getting started. We are here for you! Whatever you need :) JS John S. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Smart Moving Review" March 26, 2024 5.0 Great product with a very knowledgeable and helpful support team. I have tried many other CRM programs and personally find SmartMoving to be the best combination of practicality and reliability. Pros SmartMoving was a very easy program to implement into our business because it answers most of the needs we have as a business, and has plenty of features to help optimize and streamline our office activities. Cons The pricing plan is a little confusing but it is reasonable. Review Source Response from SmartMoving Software March 27, 2024 John, thank you so much for your review. Great to hear that SmartMoving was easy to implement and meets your business needs. It sounds like you've had great experiences with our product and our team - that's exactly what we strive for! AT AJ T. CEO Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Simple, Smart and Affordable" December 7, 2023 5.0 Pros Our company has been using Smart Moving for over a year. Easy to set up and customize. Customer service respond quickly, and I've been impressed with all the new features they continue to release. Cons Any cons that we previously had were addressed resolved with the updates. Review Source TC Tyler C. Relocation Specialist Furniture Used the software for: 1-2 years ### "Great Service for the Entire Relocation Process!" March 26, 2024 5.0 Pros The ease of access for new clients to submit their specific move. As well as the easy to use quoting/pricing process of the clients estimate. SmartMoving has great options for changing their apps process to fit into exactly what your company needs to get you started on your next 5 Star Review! Cons Not many Cons in my process, but the development and changes of forms and processes can be difficult at times. But the support team and the academy have great information to keep you moving forward. Review Source Response from SmartMoving Software March 27, 2024 Tyler, thank you so much for your review. Great to hear our platform is easy to use for you and your clients, and you've been able to customize it to fit your needs. And it sounds like you've had great experiences with our support team and academy - that's fantastic! TL Taylor L. President Logistics and Supply Chain Used the software for: 2+ years ### "SmartMoving " March 26, 2024 5.0 Fantastic. I am extremely happy with the product, their support and continued updates to improve the software. I would highly recommend. Pros Its ease of use, professional presentation to the customer, centralized customer management tool. Their customer support is fantastic. Cons I wish the storage module was more robust. Review Source Response from SmartMoving Software April 9, 2024 Taylor, thank you so much for your review. It sounds like SmartMoving is helping you in many ways. We love hearing good feedback about our customer support team best of all :) Thank you for the feedback about storage. I will pass this along to our product team. EZ Emma Z. Franchise Owner Consumer Services Used the software for: 2+ years ### "The only moving and storage software you'll ever need" January 27, 2023 5.0 Pros We were in a total of 4 different software systems before we found SmartMoving and have loved the ease of being able to manage sales and follow ups, dispatch, storage accounts, and ROI tracking all in one system. SmartMoving has been extremely user friendly to use among our staff and has even helped us significantly increase our 5 star reviews through their automated customer rating system. Cons Any feature that could be improved has been in the last year and they are constantly releasing new updates and features to help save us time and money. Review Source DS David S. Business Development Manager Logistics and Supply Chain Used the software for: 2+ years ### "SmartMoving is a fantastic tool!" March 29, 2024 5.0 Pros The quote calculator is second-to-none and their customer contact module is very robust too complete with templates to use for email and text communications. Cons There have been things that needed improved and the leadership has taken that feedback seriously and taken action. I hear from referring friends in the industry that their onboarding assistance has gotten increasingly better over the past couple of years, Review Source Response from SmartMoving Software April 2, 2024 David, thank you so much for your review. Great to hear our smart pricing engine and text/emails templates have been helpful! Using customer feedback to improve the platform is a north star for us - I'm glad you've been able to see that first hand. LC Luis C. President Furniture Used the software for: 1-2 years ### "Smart Moving" March 26, 2024 5.0 Pros We like the ease of use and cloud based set up. It keeps our staff informed and super easy to send quotes. Cons The calendar features don't function the way we use calendars and the resources it calculates does not line up with ours. Switched from [Mr Mover Manager](https://www.capterra.com/p/140143/Mr-Mover-Manager/) We needed something that was in line with present day services. Review Source Response from SmartMoving Software April 9, 2024 Luis, thank you so much for your review. Great to hear our platform is easy to use and makes it super easy to send quotes. Thank you for the feedback about the calendar. If you're up for it, we'd love to chat with you to better understand your needs. This could help us enhance the platform :) GL Guillaume L. Cofounder Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great software for moving companies and great customer support. " March 26, 2024 5.0 Pros I like that the onboarding team is very helpfull and works with us to find solution. There is also a very engaged community using it. The software is flexible and is easy to use. Cons Doesn't support multiple languages, this is a pain for us as we are in a bilingual service area. Review Source Response from SmartMoving Software April 9, 2024 Guillaume, thank you so much for your review. Great to hear you've had good experiences with our onboarding team and our user community. Thank you for the feedback about languages. I will pass it along to our product team :) LV Laura V. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Review of the program" March 26, 2024 5.0 Overall it is a good experience when you are first starting. As the business grows incorporating storage and warehousing, I do not think it is an option Pros streamline and organizational use. I liked everything being in one place. Cons They lack a good storage and warehousing integration. It is very basic and lacking. You cannot input both a storage in and a storage out option. There is no place to create a map of my warehouse indicating vaults, racks, and the locations of such items. Review Source Response from SmartMoving Software March 27, 2024 Laura, thank you so much for your review. Glad to hear SmartMoving helps you streamline and manage everything in one place. Thank you for your feedback on storage and warehousing. We are constantly enhancing the platform to meet the needs of growing businesses, so I will be sure to pass this along. BK Brian K. CEO Consumer Services Used the software for: Less than 6 months ### "Best Software we have ever used!!" June 3, 2022 5.0 Best experience to date Pros I signed up for SmartMoving about a month ago, and I'm sooo glad I did. This software not only streamlines the needless communication, but also shaves off hours of tedious work from my day. I have worked with a lot of CRMs, and this by far has been to most user friendly. \[SENSITIVE CONTENT\] was awesome and quickly set me up with \[SENSITIVE CONTENT\], our implementation manager. \[SENSITIVE CONTENT\] rolled out the red carpet for us and walked us through every step of learning and effectively using the software. One of the best teams we have ever worked with!!! Not only am I booking moves faster, but our clients have been raving over how professional our estimates and process is. The reporting features in this software are very detailed. This was super important to us for tracking all aspects of the business. If you have been considering a CRM for your moving company, this is the one! Highly recommended! Cons No GPS truck tracking. However, the other features like reporting make up for that. Reason for choosing SmartMoving More user friendly, better customer service, better reporting features, & SmartMoving was designed by movers. Switched from [Supermove](https://www.capterra.com/p/200112/Supermove/) Terrible customer service at Supermove. Couldn't get a team to implement. Review Source NM Numela M. Co-Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Worth the investment for my moving company " March 31, 2022 5.0 I am currently running the office on my own and this software has cut back a lot of work for me. I have more time to focus on other parts of my business now. Pros Everything about this software is great. Dispatch is easy to use and comes with the Smartmoving Crew App, the estimations are on point, this works well with accounting, and so much more. I also love the online estimates and signing option for my customers and for my road crew to use. Cons I have only been using this software for about 6 months and I dont have any complaints. It would be nice to have the option of adding a photo to new items that are added to the inventory list. I like what I have been using so far. There are still some things that I have yet to use, like payroll. Review Source MM Mike M. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Makes life easier" April 8, 2024 5.0 The customer service (\[sensitive content hidden\] help) makes it worth learning and setting up everything you need Pros Having all of my data in one place and being able to track everything Cons It takes some work to get good and fast with Review Source Response from SmartMoving Software April 16, 2024 Mike, thank you so much for your review! Great to hear that SmartMoving makes you life easier and helps you track everything in one place. And thank you for the kind words about customer service. This is so important to us! Similar Products Featured