# Page 3 | SmartMoving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SmartMoving the right Moving solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180048/SmartMoving-Software/reviews --- SmartMoving 4.9 (143) [View alternatives](https://www.capterra.com/p/180048/SmartMoving-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 3 - Reviews of SmartMoving ## Showing most helpful reviews Showing 51-75 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ CORNELL J. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to use" December 22, 2024 5.0 Very convenient software with tons of features gear towards the moving industry Pros Easy to work with the interface, very user friendly. Cons the price point exceeded what i intended. Review Source Response from SmartMoving Software December 23, 2024 Hi Cornell, thanks for your review! We are glad to hear that you find SmartMoving convenient and easy to navigate! HJ Helen J. Sales Package/Freight Delivery Used the software for: 2+ years ### "Smart Moving - My fave CRM to book moves on!" September 9, 2024 5.0 Customer support is always available, they're so polite, helpful and most importantly - patient. There's tutorials available too. Even our customers are able to use it and many of them stress they're 'no good' on computers, but I'm always able to walk them through their end of things (to sign the estimate/place deposit etc..) just overall customer/user friendly software. Pros It's easy to use! New features/upgrades are constantly being made to improve our overall experience plus the team at Smart Moving takes on board suggestions from it's users, things we'd like to see added/improved many of which have been integrated. Cons I've honestly not found anything to dislike about it, I started with the company right when it was implemented so I've grown as it's grown which for me is great as I'm not particularly well versed in tech related products. I suppose the only negative is if it's running slowly - but that's so rare and if there is a problem, they always put out a banner acknowledging the issue which they're always quick to resolve. Review Source Response from SmartMoving Software September 10, 2024 Hi Helen, thank you for such a wonderful review! We’re thrilled to hear that SmartMoving is your favorite CRM for booking moves and that you find it user-friendly and intuitive. It’s great to know that our continuous updates and new features have enhanced your experience, and we’re glad that you feel heard when suggesting improvements. We also appreciate your understanding when it comes to those rare instances of slow performance. Our team is committed to addressing any issues quickly, and we’re glad you’ve found our communication helpful during those times. If there’s anything more we can do to improve your experience, please don’t hesitate to let us know. Thank you for being a valued part of the SmartMoving community! SB SARAH B. President, Business Development Transportation/Trucking/Railroad Used the software for: 2+ years ### "Highly Recommend" September 10, 2024 5.0 It's the source of truth for our business. We manage scheduling, dispatch, basic payroll functions, storage, reporting, and sales data. As long as you use the features available, it will help keep your moving business truckin' along. Pros \- Easy to use - Training videos are short and sweet - They listen to user feedback - Quick to respond on Chat (and it's a real person, not AI) Cons Some of the reports can give conflicting information at times so it's important to make sure you are using the correct report for what you are looking for. Switched from [MoversSuite](https://www.capterra.com/p/140146/MoversSuite/) MoverWork isn't listed. Didn't adapt quickly enough as technology improved Review Source Response from SmartMoving Software September 11, 2024 Hi Sarah, thank you for your thoughtful review and recommendation! We're glad to hear you find SmartMoving easy to use and appreciate our responsive support team. Your feedback on reports is valuable, and we'll work on improving clarity to ensure you have the right information at your fingertips. We're thrilled to be your "source of truth" and help keep your business moving forward. If there's anything else we can do to support you, please let us know! DMD Daniela Maria D. Customer Represantive Logistics and Supply Chain Used the software for: 2+ years ### "Great Updates!" September 9, 2024 5.0 All the updates are extremely helpful (except the one with the truck fee). Since it has been updated from version 1.0 to version 2.0 it is a pleasure to use SmartMoving. Pros All the new features which make easier to estimate a job when it requires loading or unloading only (in the past we had to divide the estimate time to quote such moves). Cons The latest update with the truck/trip & travel fee is not too convenient, as we do not want our customers see how we calculate the price. Review Source Response from SmartMoving Software September 10, 2024 Hi, thanks you for your thoughtful review! We're glad to hear that the new features have made it easier for you to estimate jobs, especially for loading and unloading-only moves. It's fantastic to know that SmartMoving 2.0 has enhanced your experience. Please reach out to your customer success manager about your concerns regarding the update on the truck fees. They’ll be happy to work with you to find a solution that best fits your needs. Thank you for being a valued user! AB ALYSIA B. sales Logistics and Supply Chain Used the software for: 1-2 years ### "THANK YOU SMARTMOVING" December 26, 2024 5.0 I AM VERY HAPPY WITH MY OVERALL EXPERIENCE Pros IT IS VERY EASY TO NAVIGATE THROUGH ALL THE DIFFERENT OPTIONS Cons WE CAN NOT LOOK UP ADDRESSES IN THE SEARCH BAR Review Source Response from SmartMoving Software January 2, 2025 Hi Alysia, thank you for your review! We're so glad to hear you find SmartMoving easy to use. If you encounter any ongoing issues, please don’t hesitate to reach out to your Customer Success Manager—they’ll be happy to assist you in finding a solution. MB Michael B. General Manager Package/Freight Delivery Used the software for: 2+ years ### "SmartMoving Rocks!" September 9, 2024 5.0 It's been a breeze to use. What used to take our sales team hours to do now takes only a few minutes. Pros It's a one-stop-shop for streamlining operational and sales workflow efficiencies. It's also great that we can provide feedback on updates or features we would like to see. Cons I wish it was more customizable in some ways. Alternatives considered [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[Elromco](https://www.capterra.com/p/157586/Elromco/) Reason for choosing SmartMoving Best cost for the features and more intuitive user interface. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Streak](https://www.capterra.com/p/124465/Streak/) To streamline work flows and improve efficiency. Review Source Response from SmartMoving Software September 10, 2024 Hi Michel, thank you for the awesome review! We’re glad to hear that SmartMoving has streamlined your operations and improved efficiency. It’s great to know that our platform’s user interface and cost have met your needs better than alternatives. Thank you for your feedback on customization. If you have specific requests, please share them with your customer success manager so we can work on making improvements to the platform. Thanks for being a valued user! BO Bryant O. Moving Coordinator Automotive Used the software for: 1-2 years ### "SmartMoving has been super helpful!" September 9, 2024 5.0 It has been really easy to use, I love the many different features and the capability that customers have to make their payments without having to through another 3rd party Pros It is very easy for scheduling as well as to keep track of what our booked and pending customers are saying. Cons That we are not getting notifications for what booked customers are saying when they are under another team member, this would be helpful even if we have admin access Review Source Response from SmartMoving Software September 10, 2024 Hi Bryant, thank you for your review! We're delighted to hear that SmartMoving has been helpful for scheduling and keeping track of customer interactions. We appreciate your suggestion regarding notifications for booked customers under different team members. I’ll be sure to share this feedback with our product team as we work on enhancing our platform. Thank you for being a part of the SmartMoving community. AW Ashley W. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Highly Recommend Smart Moving " September 16, 2024 5.0 We have had loved being able to communicate with the crews job details straight from the estimators notes. Pros Much more efficient than previous CRM's Cons Storage is difficult to lean but we are getting it down now Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving It fit our needs better and seemed to be easier to navigate Switched from [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/) It was a complicated platform and not as easy to navigate plus it was always lagging and not updating quickly Review Source Response from SmartMoving Software September 17, 2024 Hi Ashley, thank you for your great review! We're glad to hear that SmartMoving has been more efficient for you compared to previous CRMs and that you're enjoying the ability to communicate job details easily. Thanks for choosing SmartMoving! MR Mario R. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Buy Smartmoving" September 9, 2024 5.0 Excellent. I am a legacy account holder. It keeps evolving into something that is greater. Pros The ease of use. For the most part I could onboard 70% of the systems without looking at any tutuorials Cons Lack of integration API's I wish it could link with other software applications easier Alternatives considered [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Reason for choosing SmartMoving Ease of use would be my top priority. Cost was second Review Source Response from SmartMoving Software September 11, 2024 Hi Mario, thank you for your review and for choosing SmartMoving! We're happy to hear that you found the platform easy to use and could onboard smoothly. Great news—an Open API is launching this month to help you connect with other software tools more easily. Please reach out to your customer success manager for details on how to get started! ER Esmeralda R. In-House Sales Furniture Used the software for: 6-12 months ### "In-house Sales" September 9, 2024 5.0 I like how its so easy to learn how to use. All the videos posted to make sure you have something to go based of. Pros How user-friendly it is makes it easy to learn how to use it without having to invest much time learning the different tabs it has. Cons To be honest, so far there is not a thing that I don't like. It might need some updates regarding certain tabs but overall it is an amazing software to use for sales in the moving industry. Switched from [CompuMove](https://www.capterra.com/p/140141/CompuMove/) Didn't have what we wanted for sales. We needed more functions with real numbers. Review Source Response from SmartMoving Software September 11, 2024 Hi Esmeralda, thank you for your review! We're delighted to hear that SmartMoving's user-friendly design and helpful videos have made it easy for you to learn and use the software. We’re glad you're finding it amazing for sales in the moving industry. Thanks for your positive feedback! LF Landon F. President Logistics and Supply Chain Used the software for: 1-2 years ### "Smartmoving made our growth possible " September 9, 2024 5.0 We have used smart moving for over 1.5 years and we have no complaints. Pros Detailed reporting, robust storage portal, and continual updates. Cons Emailing out our company revenue to all employees. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Poor storage feature and reporting, and poor customer journey. Review Source Response from SmartMoving Software September 11, 2024 Hi Landon, thank you for your review! We’re delighted that SmartMoving has supported your growth and that you’re pleased with our reporting, storage portal, and updates. For customizing your email settings, please reach out to your customer success manager—they can guide you through the process. Thanks for being with us for over 1.5 years! KG Krista G. Estimator Warehousing Used the software for: 1-2 years ### "SmartMoving will help your moving company GROW! " September 9, 2024 5.0 I have enjoyed using Smartmoving as an employee. It allows me to do my work with professionalism, knowing that I am providing our customers with an accurate and high quality estimate. Pros Smartmoving processes are professional, quick and accurate. Our estimators, finance team and managers can all use this software seamlessly together. Cons There are times that the software tends to be slow or the calculations are off. Review Source Response from SmartMoving Software September 10, 2024 Hi Krista, thank you for your great review! We’re glad to hear that SmartMoving is helping your team work efficiently and deliver accurate, professional estimates. We appreciate your feedback on occasional slowness or calculation issues and are always working to improve. If there’s anything specific we can assist with, please let us know. Thanks for being a SmartMoving customer! BB Brent B. Owner Computer Software Used the software for: 2+ years ### "You won't regret smart moving" September 12, 2024 5.0 Overall positive experience. The customer's experience is quick and easy for them to sign off and place their deposits. PS, I tried to quit them, but came back... quitting any software is difficult, but I was willing to.. Turns out after reviewing the competition I was no longer willing to. Pros I can book a move quickly and efficiently with using it. Cons Dispatch is difficult for multi day projects, but i'm used to it now and have figured out how to keep myself organized. Review Source Response from SmartMoving Software September 13, 2024 Hi Brent, thank you for your review! We’re glad to hear that SmartMoving helps you book moves quickly and efficiently, and that your overall experience has been positive. We’re thrilled you chose to stay with us after exploring other options—your trust means a lot to us! MW Michael W. Sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "SmartMoving for the win!" September 9, 2024 5.0 SmartMoving has been a life saver. You have save me time and money. It is very user friendly. Pros I really appreciate the responsiveness when I have a question regarding anything SmartMoving related. Cons I don't have any complaints! When a problem does arise, they are extremely quick to mitigate the issue. Review Source Response from SmartMoving Software September 10, 2024 Hi Michael, thank you for your wonderful review! We are thrilled to hear that SmartMoving has been a lifesaver for you and that you appreciate our responsiveness and user-friendly features. Your feedback motivates us to continue providing the best possible service and support. Thanks again for being a valued customer! CE Claudia E. Dispatcher Military Used the software for: 6-12 months ### "Its a good review " September 11, 2024 3.0 I like smart Moving its a easy to understand software. And if you have any questions you can always set up a metting with \[sensitive content hidden\] . Pros That it saves information as soon as you input into internal notes Cons I dont really like when the app is slow beacuse if takes for ever to load . Switched from [CompuMove](https://www.capterra.com/p/140141/CompuMove/) Company \[sensitive content hidden\] wanted to try smart moving Review Source Response from SmartMoving Software September 12, 2024 Hi Claudia, thank you for your review. We're glad to hear that you find SmartMoving easy to use. We also love that you feel comfortable reaching out to our team whenever you have questions—our customer success team is always here to support you. We apologize for the occasional slow loading times and are continually working to enhance performance. RC Ricardo C. Director operations Translation and Localization Used the software for: 2+ years ### "Simple to use and efficient " September 11, 2024 5.0 It would be good ; no real a hustle. Very flexible as well. Pros Dispatching is easy, templates and contacting customer service is quick. Cons Statistics on real profit and sales. Wish for it to be more detailed Review Source Response from SmartMoving Software September 16, 2024 Hi Ricardo, thank you for your review! We're happy to hear you find SmartMoving simple to use and efficient, especially with dispatching and customer service. We appreciate your feedback on profit and sales analytics, and we'll continue working to provide more detailed insights. CB Curtis B. Owner Consumer Services Used the software for: 2+ years ### "Previous Client. But Setting up another business 💯" August 9, 2024 5.0 Awesome. It helped organize our moving company and clients loved it Pros I like most of it just was so smooth and professional Cons Not being able to add employees schedules to their calendars Review Source Response from SmartMoving Software August 9, 2024 Hi Curtis! Thank you for sharing your feedback! We're thrilled to hear that SmartMoving has been instrumental in organizing your moving company and delighting your clients. We understand the importance of seamlessly managing employee schedules and we will share your feedback with our product team to better enhance our software. Your input is valuable as we strive to provide solutions that meet the evolving needs of businesses like yours. We're glad to have you on board and look forward to supporting your continued success! EV Ezequiel V. Foreman Logistics and Supply Chain Used the software for: 2+ years ### "Smart move4less " September 11, 2024 5.0 Very pleased, no problems at all, they had great customer service Pros Esay to work with it, good customer service Cons Nothing so far, no complaints, everything works nice and easy Review Source Response from SmartMoving Software September 12, 2024 Hi Ezequiel, thank you for your wonderful review! We’re delighted to hear that you find SmartMoving easy to work with and that our customer service has met your expectations. SB Sherry B. Relocation Coordinator Package/Freight Delivery Used the software for: 2+ years ### "Positive review" September 9, 2024 4.0 Very pleased overall, meets our needs well. Pros Program is easy to use, easy to navigate. Cons Not easily customizable to individual billing needs. Review Source Response from SmartMoving Software September 10, 2024 Hi Sherry, thank you for your positive review! We're glad to hear that you find SmartMoving easy to use and navigate. If you have specific billing needs, please reach out to your customer success manager. They’ll be happy to work with you to find a solution that fits your requirements! KR Kenny R. Move cordinator Consumer Services Used the software for: 6-12 months ### "Great Nation Moving" September 9, 2024 5.0 Great experience, I would recommend to anyone Pros user friendly, efficient and fast, calculates all cost Cons learning a new system, updating rates to match ours Review Source Response from SmartMoving Software September 10, 2024 Hi Kenny, thanks for the great review! We're thrilled to hear that you find SmartMoving user-friendly, efficient, and fast, and that our cost calculation features have been helpful! HF Hayden F. General Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "SmartMoving 2.0 Review" September 9, 2024 5.0 Its overall been great, awesome on boarding. Great support when needed. Easy to find resolutions or work arounds if needed. Pros I love the capability of all the features and the customization that they offer. Cons The QuickBooks and outlook integration. Review Source Response from SmartMoving Software September 11, 2024 Hi Hayden, thank you for your review! We’re happy to hear you’re enjoying the features and customization options, as well as your onboarding experience with SmartMoving. For any questions or concerns about the QuickBooks and Outlook integration, please don’t hesitate to reach out to your customer success manager—they’re here to help find a solution! JW John W. President Logistics and Supply Chain Used the software for: 2+ years ### "Top Moving CRM on the market right now" June 28, 2024 5.0 I've been with SmartMoving for 5 years now, and have gotten so much more efficient with sales particularly, but also dispatch. Transmitting information between sales, operations and finance is one of the toughest things to do in a business, but with SmartMoving it has gotten so much smoother. Pros It's the most versatile CRM for Moving Companies out there. So many great features to manage literally every aspect of our business, and fantastic reporting to really get a pulse on what's happening, how our team is performing, and what tweaks to make on a daily basis to maximize revenue and profitability. Cons There are just a few things that we have had to develop workarounds for. I think in the past, developments have been fairly slow but they seem to be picking up steam lately and I'm optimistic that the future is bright. Alternatives considered [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/) Reason for choosing SmartMoving Because of the clean modern look, and the ease of use and ease of training new people on it. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Because SM was so much better, but mostly because I found myself having to adapt our systems to MIP, where SM allowed us to do things our way. Review Source Response from SmartMoving Software July 2, 2024 John, thank you for your positive review! It's great to hear how the platform has transformed your operations, particularly in sales efficiency and interdepartmental communication. We appreciate your feedback on the turn around time of our developments and are happy that you are seeing the timelines improving. Thanks for being with SmartMoving for over 5 years now! :) TS Tim S. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Exceptional moving crm that keeps adding on features!" June 26, 2024 5.0 Great experience, alot of training videos and webinars. Pros Cloud based and can be accessed from any device at any time. The software is being updated on a consistent basis with new features. Cons Nothing that comes to mind. If there is an issue, then it is corrected asap. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) \[sensitive content hidden\] recommendation and after the demo I thought it was superior to Move It Pro. Review Source Response from SmartMoving Software June 28, 2024 Thank you for sharing your experience! It's fantastic to hear that SmartMoving has exceeded your expectations with its continuous feature updates and reliable cloud-based accessibility across devices. We are glad you are finding value in our training videos and webinars as well! WS William S. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Best Moving CRM" June 24, 2024 5.0 Pros I like the customer support and the hourly rate estimation features Cons They didn't have a good follow up system for a while, we notified them and they solved the problem. Review Source Response from SmartMoving Software June 27, 2024 Thank you for your positive review! We're happy to hear that you consider SmartMoving the best moving CRM and appreciate the value our customer support and hourly rate estimation features bring to your business. We certainly take customer feedback seriously and thank you for alerting us of the issue regarding our follow-up system. Please continue to let us know if there are ways we can improve our platform to better assist you! JK Jay K. Sales Marketing Logistics and Supply Chain Used the software for: Less than 6 months ### "SmartMoving is the only software to use if you are in the moving industry" June 14, 2024 5.0 Overall I've had a great experience with SmartMoving and definitely recommend it to anyone in this industry! It will save your company a ton of time and labor. It's a way better user experience both for your sales operations and dispatch, but most importantly for your customers! Pros It's very customizable. It's set up perfectly for all moving and storage needs. All the functionality that a company like ours may need is already built in and ready to be used. You just need to customize the preferences to match your specific way of operating. Cons Its not cheap at all and the prices have gone up significantly since I got my first demo. Also it requires a ton of setup that you do on your own with assistance of tech support. Alternatives considered [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) Reason for choosing SmartMoving More functionality along with a much more streamlined workflow for the entire company. Review Source Response from SmartMoving Software June 24, 2024 Hi Jay, thank so much for your review. We are happy to hear that you find that SmartMoving has all of the functionality you need to make your business successful! Also, thank you for your feedback around costs and the initial set-up process, I will be sure to pass that feedback along. 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