# Page 3 | SmartMoving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is SmartMoving the right Moving solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180048/SmartMoving-Software/reviews --- SmartMoving 4.9 (143) [View alternatives](https://www.capterra.com/p/180048/SmartMoving-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Page 3 - Reviews of SmartMoving ## Showing most helpful reviews Showing 51-75 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Michael B. General Manager Package/Freight Delivery Used the software for: 2+ years ### "SmartMoving Rocks!" September 9, 2024 5.0 It's been a breeze to use. What used to take our sales team hours to do now takes only a few minutes. Pros It's a one-stop-shop for streamlining operational and sales workflow efficiencies. It's also great that we can provide feedback on updates or features we would like to see. Cons I wish it was more customizable in some ways. Alternatives considered [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[Elromco](https://www.capterra.com/p/157586/Elromco/) Reason for choosing SmartMoving Best cost for the features and more intuitive user interface. Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[Streak](https://www.capterra.com/p/124465/Streak/) To streamline work flows and improve efficiency. Review Source Response from SmartMoving Software September 10, 2024 Hi Michel, thank you for the awesome review! We’re glad to hear that SmartMoving has streamlined your operations and improved efficiency. It’s great to know that our platform’s user interface and cost have met your needs better than alternatives. Thank you for your feedback on customization. If you have specific requests, please share them with your customer success manager so we can work on making improvements to the platform. Thanks for being a valued user! wP walter P. Dispatcher Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Smart Moving Software" December 26, 2024 5.0 Very user-friendly. I would not use any other software Pros Great Service. Would not use any other moving software Cons Some times the system goes down which can be frustrating Review Source Response from SmartMoving Software January 2, 2025 Hi Walter, thanks for the great review. We are glad that you are loving SmartMoving, thanks for your support! CS Chelsea S. Franchise owner Consumer Services Used the software for: 1-2 years ### "Booking with Smart Moving " December 16, 2024 5.0 I have been able to book customers with no issues. It works well and easy to train others. Pros It’s simple and easy to navigate! Makes as fast process! Cons I have nothing negative to say! I enjoy it. Review Source Response from SmartMoving Software December 19, 2024 Thanks for your awesome review Chelsea! We are thrilled that you find SmartMoving so easy to navigate and you have been able to efficient train others on it. BO Bryant O. Moving Coordinator Automotive Used the software for: 1-2 years ### "SmartMoving has been super helpful!" September 9, 2024 5.0 It has been really easy to use, I love the many different features and the capability that customers have to make their payments without having to through another 3rd party Pros It is very easy for scheduling as well as to keep track of what our booked and pending customers are saying. Cons That we are not getting notifications for what booked customers are saying when they are under another team member, this would be helpful even if we have admin access Review Source Response from SmartMoving Software September 10, 2024 Hi Bryant, thank you for your review! We're delighted to hear that SmartMoving has been helpful for scheduling and keeping track of customer interactions. We appreciate your suggestion regarding notifications for booked customers under different team members. I’ll be sure to share this feedback with our product team as we work on enhancing our platform. Thank you for being a part of the SmartMoving community. JF Jon F. Owner Logistics and Supply Chain Used the software for: 2+ years ### "I recommend Smartmoving to any moving company" September 9, 2024 5.0 They have a great product and great support Pros Complete software, including storage, long distance, everything Cons could be a little more friendly on phone but servicable Alternatives considered [MovePro](https://www.capterra.com/p/163986/MovePro/) Reason for choosing SmartMoving Easier to use, looks better from the clients prospective Review Source Response from SmartMoving Software September 10, 2024 Hi Jon, thanks for the great review! We're glad to hear that you find SmartMoving to be a comprehensive solution for your moving company, covering everything from storage to long-distance moves. We also appreciate your feedback on the mobile experience and are continuously working to make our platform even more user-friendly across all devices! LG Leah G. Sales Consultant Consumer Services Used the software for: 1-2 years ### "SmartMoving is the Best!" December 26, 2024 5.0 The platform has been incredibly user-friendly and efficient. It has streamlined our operations, from scheduling to communication, and has made managing moves much easier. Pros I like how it auto calculates when putting any furniture in the estimate. Very easy and efficient. Usually spot on too. Cons I don't think I have any cons about using smartmoving. Review Source Response from SmartMoving Software January 2, 2025 Hi Leah, thanks for the great review! We love to hear that SmartMoving has made your operations easier and more efficient! AW Ashley W. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Highly Recommend Smart Moving " September 16, 2024 5.0 We have had loved being able to communicate with the crews job details straight from the estimators notes. Pros Much more efficient than previous CRM's Cons Storage is difficult to lean but we are getting it down now Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving It fit our needs better and seemed to be easier to navigate Switched from [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/) It was a complicated platform and not as easy to navigate plus it was always lagging and not updating quickly Review Source Response from SmartMoving Software September 17, 2024 Hi Ashley, thank you for your great review! We're glad to hear that SmartMoving has been more efficient for you compared to previous CRMs and that you're enjoying the ability to communicate job details easily. Thanks for choosing SmartMoving! MR Mario R. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Buy Smartmoving" September 9, 2024 5.0 Excellent. I am a legacy account holder. It keeps evolving into something that is greater. Pros The ease of use. For the most part I could onboard 70% of the systems without looking at any tutuorials Cons Lack of integration API's I wish it could link with other software applications easier Alternatives considered [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Reason for choosing SmartMoving Ease of use would be my top priority. Cost was second Review Source Response from SmartMoving Software September 11, 2024 Hi Mario, thank you for your review and for choosing SmartMoving! We're happy to hear that you found the platform easy to use and could onboard smoothly. Great news—an Open API is launching this month to help you connect with other software tools more easily. Please reach out to your customer success manager for details on how to get started! MR Michael R. Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "5 Stars Awesome " September 10, 2024 5.0 Overall smartmoving is a great tool for the moving/storage and delivery industry. Pros being able to add pictures on the field to attach to specific jobs and the storage functions. Cons Would like more training videos for the crew app that goes over all the details individually. Review Source Response from SmartMoving Software September 11, 2024 Hi Michael, thank you for the 5-star review! We’re glad you find the photo attachment and storage functions valuable. We're currently expanding our training videos, so please reach out to your customer success manager for access to them. ER Esmeralda R. In-House Sales Furniture Used the software for: 6-12 months ### "In-house Sales" September 9, 2024 5.0 I like how its so easy to learn how to use. All the videos posted to make sure you have something to go based of. Pros How user-friendly it is makes it easy to learn how to use it without having to invest much time learning the different tabs it has. Cons To be honest, so far there is not a thing that I don't like. It might need some updates regarding certain tabs but overall it is an amazing software to use for sales in the moving industry. Switched from [CompuMove](https://www.capterra.com/p/140141/CompuMove/) Didn't have what we wanted for sales. We needed more functions with real numbers. Review Source Response from SmartMoving Software September 11, 2024 Hi Esmeralda, thank you for your review! We're delighted to hear that SmartMoving's user-friendly design and helpful videos have made it easy for you to learn and use the software. We’re glad you're finding it amazing for sales in the moving industry. Thanks for your positive feedback! AB ALYSIA B. sales Logistics and Supply Chain Used the software for: 1-2 years ### "THANK YOU SMARTMOVING" December 26, 2024 5.0 I AM VERY HAPPY WITH MY OVERALL EXPERIENCE Pros IT IS VERY EASY TO NAVIGATE THROUGH ALL THE DIFFERENT OPTIONS Cons WE CAN NOT LOOK UP ADDRESSES IN THE SEARCH BAR Review Source Response from SmartMoving Software January 2, 2025 Hi Alysia, thank you for your review! We're so glad to hear you find SmartMoving easy to use. If you encounter any ongoing issues, please don’t hesitate to reach out to your Customer Success Manager—they’ll be happy to assist you in finding a solution. JN Jessica N. Claims Manager Package/Freight Delivery Used the software for: 1-2 years ### "SmartMoving team work makes the dream work!!!!" September 9, 2024 5.0 Great exoereince overall. User friendly and helps our team with workflow, ease of access! Pros SmartMoving is user friendly and helps to keep my team organized. Business is run efficiently thanks to the tools which makes our process a cinch! Cons The chime sometime gets annoying. We just turn the sound off. Review Source Response from SmartMoving Software September 11, 2024 Hi Jessica, thank you for the enthusiastic review! We're thrilled to hear that SmartMoving is keeping your team organized and helping your business run efficiently. Thanks for being a part of the SmartMoving community! BB Brent B. Owner Computer Software Used the software for: 2+ years ### "You won't regret smart moving" September 12, 2024 5.0 Overall positive experience. The customer's experience is quick and easy for them to sign off and place their deposits. PS, I tried to quit them, but came back... quitting any software is difficult, but I was willing to.. Turns out after reviewing the competition I was no longer willing to. Pros I can book a move quickly and efficiently with using it. Cons Dispatch is difficult for multi day projects, but i'm used to it now and have figured out how to keep myself organized. Review Source Response from SmartMoving Software September 13, 2024 Hi Brent, thank you for your review! We’re glad to hear that SmartMoving helps you book moves quickly and efficiently, and that your overall experience has been positive. We’re thrilled you chose to stay with us after exploring other options—your trust means a lot to us! LF Landon F. President Logistics and Supply Chain Used the software for: 1-2 years ### "Smartmoving made our growth possible " September 9, 2024 5.0 We have used smart moving for over 1.5 years and we have no complaints. Pros Detailed reporting, robust storage portal, and continual updates. Cons Emailing out our company revenue to all employees. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Poor storage feature and reporting, and poor customer journey. Review Source Response from SmartMoving Software September 11, 2024 Hi Landon, thank you for your review! We’re delighted that SmartMoving has supported your growth and that you’re pleased with our reporting, storage portal, and updates. For customizing your email settings, please reach out to your customer success manager—they can guide you through the process. Thanks for being with us for over 1.5 years! MM Michael M. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Changed my life and business." September 10, 2024 5.0 It made my life ten times easier and freed up time for my family. Super easy to learn and teach to my team. It is a life changer Pros Smart Moving bought everything in my company to one easy to use and access spot. Cons When I signed up as a customer years ago. They didn't have everything that I needed. But they have be adding and updated like crazy. So they now have everything I could possibly need to run my business. Review Source Response from SmartMoving Software September 11, 2024 Hi Michael, thank you for the amazing review! We're thrilled to hear that SmartMoving has transformed your business and made your life easier, and we're especially happy that it’s given you more time with your family. It’s great to know that our updates and new features have continually met your needs. CE Claudia E. Dispatcher Military Used the software for: 6-12 months ### "Its a good review " September 11, 2024 3.0 I like smart Moving its a easy to understand software. And if you have any questions you can always set up a metting with \[sensitive content hidden\] . Pros That it saves information as soon as you input into internal notes Cons I dont really like when the app is slow beacuse if takes for ever to load . Switched from [CompuMove](https://www.capterra.com/p/140141/CompuMove/) Company \[sensitive content hidden\] wanted to try smart moving Review Source Response from SmartMoving Software September 12, 2024 Hi Claudia, thank you for your review. We're glad to hear that you find SmartMoving easy to use. We also love that you feel comfortable reaching out to our team whenever you have questions—our customer success team is always here to support you. We apologize for the occasional slow loading times and are continually working to enhance performance. RC Ricardo C. Director operations Translation and Localization Used the software for: 2+ years ### "Simple to use and efficient " September 11, 2024 5.0 It would be good ; no real a hustle. Very flexible as well. Pros Dispatching is easy, templates and contacting customer service is quick. Cons Statistics on real profit and sales. Wish for it to be more detailed Review Source Response from SmartMoving Software September 16, 2024 Hi Ricardo, thank you for your review! We're happy to hear you find SmartMoving simple to use and efficient, especially with dispatching and customer service. We appreciate your feedback on profit and sales analytics, and we'll continue working to provide more detailed insights. CE Curtis E. Owner Package/Freight Delivery Used the software for: 2+ years ### "Saving your back with SmartMoving! " September 9, 2024 5.0 Pros I like the ease of use and functionality. Cons When having multiple dispatch locations there is some confusion when assigning jobs. Review Source Response from SmartMoving Software September 11, 2024 Hi Curtis, thank you for your review! We're happy to hear you're enjoying the ease of use and functionality of SmartMoving. If you have any questions about dispatching and assigning jobs, our customer success managers are here to help and provide guidance. Don't hesitate to reach out! SB Sherry B. Relocation Coordinator Package/Freight Delivery Used the software for: 2+ years ### "Positive review" September 9, 2024 4.0 Very pleased overall, meets our needs well. Pros Program is easy to use, easy to navigate. Cons Not easily customizable to individual billing needs. Review Source Response from SmartMoving Software September 10, 2024 Hi Sherry, thank you for your positive review! We're glad to hear that you find SmartMoving easy to use and navigate. If you have specific billing needs, please reach out to your customer success manager. They’ll be happy to work with you to find a solution that fits your requirements! KR Kenny R. Move cordinator Consumer Services Used the software for: 6-12 months ### "Great Nation Moving" September 9, 2024 5.0 Great experience, I would recommend to anyone Pros user friendly, efficient and fast, calculates all cost Cons learning a new system, updating rates to match ours Review Source Response from SmartMoving Software September 10, 2024 Hi Kenny, thanks for the great review! We're thrilled to hear that you find SmartMoving user-friendly, efficient, and fast, and that our cost calculation features have been helpful! HF Hayden F. General Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "SmartMoving 2.0 Review" September 9, 2024 5.0 Its overall been great, awesome on boarding. Great support when needed. Easy to find resolutions or work arounds if needed. Pros I love the capability of all the features and the customization that they offer. Cons The QuickBooks and outlook integration. Review Source Response from SmartMoving Software September 11, 2024 Hi Hayden, thank you for your review! We’re happy to hear you’re enjoying the features and customization options, as well as your onboarding experience with SmartMoving. For any questions or concerns about the QuickBooks and Outlook integration, please don’t hesitate to reach out to your customer success manager—they’re here to help find a solution! JW John W. President Logistics and Supply Chain Used the software for: 2+ years ### "Top Moving CRM on the market right now" June 28, 2024 5.0 I've been with SmartMoving for 5 years now, and have gotten so much more efficient with sales particularly, but also dispatch. Transmitting information between sales, operations and finance is one of the toughest things to do in a business, but with SmartMoving it has gotten so much smoother. Pros It's the most versatile CRM for Moving Companies out there. So many great features to manage literally every aspect of our business, and fantastic reporting to really get a pulse on what's happening, how our team is performing, and what tweaks to make on a daily basis to maximize revenue and profitability. Cons There are just a few things that we have had to develop workarounds for. I think in the past, developments have been fairly slow but they seem to be picking up steam lately and I'm optimistic that the future is bright. Alternatives considered [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/) Reason for choosing SmartMoving Because of the clean modern look, and the ease of use and ease of training new people on it. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Because SM was so much better, but mostly because I found myself having to adapt our systems to MIP, where SM allowed us to do things our way. Review Source Response from SmartMoving Software July 2, 2024 John, thank you for your positive review! It's great to hear how the platform has transformed your operations, particularly in sales efficiency and interdepartmental communication. We appreciate your feedback on the turn around time of our developments and are happy that you are seeing the timelines improving. Thanks for being with SmartMoving for over 5 years now! :) TS Tim S. General Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Exceptional moving crm that keeps adding on features!" June 26, 2024 5.0 Great experience, alot of training videos and webinars. Pros Cloud based and can be accessed from any device at any time. The software is being updated on a consistent basis with new features. Cons Nothing that comes to mind. If there is an issue, then it is corrected asap. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) \[sensitive content hidden\] recommendation and after the demo I thought it was superior to Move It Pro. Review Source Response from SmartMoving Software June 28, 2024 Thank you for sharing your experience! It's fantastic to hear that SmartMoving has exceeded your expectations with its continuous feature updates and reliable cloud-based accessibility across devices. We are glad you are finding value in our training videos and webinars as well! WS William S. Owner Logistics and Supply Chain Used the software for: 1-2 years ### "Best Moving CRM" June 24, 2024 5.0 Pros I like the customer support and the hourly rate estimation features Cons They didn't have a good follow up system for a while, we notified them and they solved the problem. Review Source Response from SmartMoving Software June 27, 2024 Thank you for your positive review! We're happy to hear that you consider SmartMoving the best moving CRM and appreciate the value our customer support and hourly rate estimation features bring to your business. We certainly take customer feedback seriously and thank you for alerting us of the issue regarding our follow-up system. Please continue to let us know if there are ways we can improve our platform to better assist you! JK Jay K. Sales Marketing Logistics and Supply Chain Used the software for: Less than 6 months ### "SmartMoving is the only software to use if you are in the moving industry" June 14, 2024 5.0 Overall I've had a great experience with SmartMoving and definitely recommend it to anyone in this industry! It will save your company a ton of time and labor. It's a way better user experience both for your sales operations and dispatch, but most importantly for your customers! Pros It's very customizable. It's set up perfectly for all moving and storage needs. All the functionality that a company like ours may need is already built in and ready to be used. You just need to customize the preferences to match your specific way of operating. Cons Its not cheap at all and the prices have gone up significantly since I got my first demo. Also it requires a ton of setup that you do on your own with assistance of tech support. Alternatives considered [SuiteCRM](https://www.capterra.com/p/136373/SuiteCRM/) Reason for choosing SmartMoving More functionality along with a much more streamlined workflow for the entire company. Review Source Response from SmartMoving Software June 24, 2024 Hi Jay, thank so much for your review. We are happy to hear that you find that SmartMoving has all of the functionality you need to make your business successful! Also, thank you for your feedback around costs and the initial set-up process, I will be sure to pass that feedback along. We are so glad that we can help you provide a great experience for your customers! 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