# SmartMoving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartMoving the right Moving solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180048/SmartMoving-Software/reviews --- SmartMoving 4.9 (143) [View alternatives](https://www.capterra.com/p/180048/SmartMoving-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of SmartMoving Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews JW John W PresidentLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “So many great features to manage literally every aspect of our business, and fantastic reporting to really get a pulse on what's happening, how our team is performing, and what tweaks to make on a daily basis to maximize revenue and profitability.“ June 28, 2024 DD Daniela Maria D Customer RepresantiveLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “The latest update with the truck/trip & travel fee is not too convenient, as we do not want our customers see how we calculate the price.“ September 9, 2024 FN Filipp N OnwerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The CRM’s features like automated crew confirmations, advanced reporting, and customizable user roles have given us complete control over our business processes.“ June 22, 2024 el eric l moving coordinatorPackage/Freight Delivery, 51 - 200 employeesUsed the software for: Less than 6 months. “bugs as far as sending docs such as the move set up form, lots of customers cant access it.“ December 27, 2024 FN Filipp N OnwerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “We’ve also noticed a significant improvement in our lead conversion rates and customer satisfaction, thanks to the efficient lead tracking and follow-up systems provided by SmartMoving.“ June 22, 2024 MK Maggie K Sales ManagerWarehousing, 51 - 200 employeesUsed the software for: More than 2 years. “Some things in the reports don't make sense, and sometimes the numbers just disappear out of nowhere in the booked and potential, and it drives the sales reps crazy.“ December 27, 2024 FN Filipp N OnwerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The CRM also provides real-time notifications and lead tracking, greatly improving our customer relationship management.“ June 22, 2024 DW Daryl W Sales and Operations LeadTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Some of the features are a bit over complicated for clients and crew (inventory and crew app).“ September 9, 2024 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cari C. Office & Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "BEST OF THE BEST Moving Software" January 22, 2021 5.0 10 out of 10. The SM guys really know what they're doing. They are beyond helpful. Pros Extremely easy to use and new user friendly, superior customer service, customizable to your own states regulations and tariffs, integrations with MailChimp/QuickBooks, storage software tracking, customer service tracking, accounting/closing out jobs with ease. Cons There are genuinely no negative things about this software. It is mainly just the fact that it is constantly adapting for the better. Every update is a new learning curve, but it has ALWAYS been for the better or the ease of the user. Review Source SP Samantha P. Office Assistant Consumer Services Used the software for: 2+ years ### "Great CRM Program" March 25, 2025 4.0 Pros Easy to learn to use the system, I do like being able to see when people read their estimates that we send via email, and the streamline of note taking Cons I wish there was more of an ability to change the estimate portal and make it more customized to what the customer sees. Switched from [MoverBase](https://www.capterra.com/p/140135/MoverBase/) Needed a CRM program with a storage portion, and able to collect payments Review Source Response from SmartMoving Software March 26, 2025 We appreciate your review, Samantha! It’s great to hear that SmartMoving helps streamline your process. We’ll pass along your request for more estimate portal customization. KF Kory F. Owner Package/Freight Delivery Used the software for: 2+ years ### "Review the reviewed" March 25, 2025 5.0 My overall experience has been one of satisfaction. Pros What I like most about the product is the implementation. Cons There are plenty of things I like least but the software is always improving. Review Source Response from SmartMoving Software March 27, 2025 Thanks for your review, Kory! We’re happy you had a great implementation experience. Continuous improvement is a priority for us—if you have suggestions, we’d love to hear them! KS Kjeld S. Safety Manager and Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best up to date software in the business" December 16, 2024 5.0 . Allows for a variety of business services all in one easy to use application. Best software set up ive see to date. Pros Its easy to use. Dynamic. Easy to show a person new to the application how to use it. Cons Using the application from my phone, sometimes allows for mistakes when i accidentally touch a job on the schedule Switched from [Granot Moving](https://www.capterra.com/p/140140/Online-Moving-Software-Pro/) Took a chance and luked the product and liked the accessability. Review Source Response from SmartMoving Software December 19, 2024 Thank you for your positive review, Kjeld! We're thrilled you took the leap and made the switch to SmartMoving. It's great to hear you're enjoying the ease of use since making the change! LS Luke S. Sales and Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A positive review from a satisfied customer" December 17, 2024 4.0 It's been good so far. It's very friendly to use. Pros SmartMoving is easy to learn and use. It's great for others who don't have much experience with CRM's, which makes it easy to recommend. Cons Sometimes it's not as technical as I would like it to be. For example, the reports. I would like to be able to incentive the employees more (Foremen) based on their performance. It's tough to track their performance on the jobs they lead. I was also a bit pestered momentarily as I wasn't seeing much continuous product development. I can confirm that I have recently seen a better effort and that front and am always looking to leverage the most advanced technology to our advantage. Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving A combination of price and SuperMove being widely unknown Review Source Response from SmartMoving Software December 19, 2024 Hi Luke, thank you for your review! We’re glad to hear that SmartMoving has been an easy learning experience for your team. We appreciate your input on our reports, if you have specific suggestions in mind, we'd love to hear your ideas as we continue to enhance the platform. GA Gus A. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great product for modern moving company. " December 16, 2024 5.0 Great onboarding team. Great support throughout the year. They are actively adding new and improved features Pros Very easy user experience. Simple sales workflow and streamlined customer communication Cons Would like the ability to have email replies go into individual email inbox. Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving Superior product and had wonderful support. Switched from [Supermove](https://www.capterra.com/p/200112/Supermove/) For a better overall product and user experience. Review Source Response from SmartMoving Software December 19, 2024 Hi Gus, thanks for the great review! We love to hear that you have had a wonderful experience with our customer success team and that you are benefiting from the improvements we are making to SmartMoving. MHK METE HAN K. Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Moving Companies Favorite CRM" December 18, 2024 5.0 It has been so great that it delayed me getting an additional sales person for a year. Pros The UI is beautiful, and the bugs are non-existent. Cons Not enough attention to long-distance movers Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving The UI of smart moving just looked better, and most of the best companies were using it. Review Source Response from SmartMoving Software December 23, 2024 Hi Mete Han, thanks for the great review! We are thrilled that you have been able to save money on hiring because of SmartMoving. We'd love to hear more about your long-distance moving needs—feel free to reach out so we can explore specific features that could help streamline your operations even further! MK Maggie K. Sales Manager Warehousing Used the software for: 2+ years ### "Super User Friendly! " December 27, 2024 5.0 Since using it 4 years ago, it has been a great experience overall. No real complaints from my end. Any time we have a suggestion, we submit it and shortly after we have the changes applied, making it even more user friendly. Pros It is easy to use and easy to teach new users on as well. Cons Some things in the reports don't make sense, and sometimes the numbers just disappear out of nowhere in the booked and potential, and it drives the sales reps crazy. Switched from [Granot Moving](https://www.capterra.com/p/140140/Online-Moving-Software-Pro/) Granot was a dinosaur, it was time to switch! Review Source Response from SmartMoving Software January 2, 2025 Hi Maggie, thank you for your wonderful review! We're thrilled you've noticed the improvements we've made to SmartMoving over the years based on customer feedback. We truly appreciate your loyalty, input and support! BK Brett K. Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great software, Great service!" December 16, 2024 5.0 Awesome, good account manager, good flexibility with my plan, Pros The software is custom made for moving companies. Very intuitive to use and a short learning curve for new users. Cons Reporting was lackluster but it is beginning to improve! Switched from [Granot Moving](https://www.capterra.com/p/140140/Online-Moving-Software-Pro/) Their software sucked. I felt like I was on a 1990 version of microsoft. Review Source Response from SmartMoving Software December 19, 2024 Hi Brett, thank you for the positive review! We're glad to hear you're noticing the improvements we’ve made to the reporting feature—please don’t hesitate to share any additional ideas to help us enhance it further. We’re also thrilled that you find the software intuitive and easy to train on! CY Cary Y. Dispatcher Logistics and Supply Chain Used the software for: 6-12 months ### "Smart Moving" March 31, 2025 4.0 Overall, this is a very effective and useful and easy tool to go over payroll and HR needs. Pros Very smooth and easy to use. Great customer service. Cons Sometimes hard to get someone on the line Switched from [Namely](https://www.capterra.com/p/143606/Namely/) More up to date system required for our needs Review Source Response from SmartMoving Software April 1, 2025 Cary, we appreciate your review! It’s great to hear SmartMoving is helping with payroll and HR needs. JL Jason L. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Product" September 9, 2024 5.0 Very good overal. Would like to see some changes in Dispatch. Pros Ease of use for myself and my whole team. Cons Incredibly expensive. Assigning crew members to jobs is not user friendly and not as customizeable as it should be or could be. Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving Smart Moving was easier to use and easier to implement Switched from [Movegistics CRM](https://www.capterra.com/p/140142/Movegistics-CRM/)[MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) Smart Moving was easier to use and easier to implement. Review Source Response from SmartMoving Software September 11, 2024 Hi Jason, thank you for your review! We’re pleased to hear that SmartMoving is user-friendly for you and your team. We appreciate your feedback on the crew assignment process. If you have specific suggestions for improvement, please feel free to share them with us directly—we’re always looking to enhance our features. JF Jon F. Owner Logistics and Supply Chain Used the software for: 2+ years ### "I recommend Smartmoving to any moving company" September 9, 2024 5.0 They have a great product and great support Pros Complete software, including storage, long distance, everything Cons could be a little more friendly on phone but servicable Alternatives considered [MovePro](https://www.capterra.com/p/163986/MovePro/) Reason for choosing SmartMoving Easier to use, looks better from the clients prospective Review Source Response from SmartMoving Software September 10, 2024 Hi Jon, thanks for the great review! We're glad to hear that you find SmartMoving to be a comprehensive solution for your moving company, covering everything from storage to long-distance moves. We also appreciate your feedback on the mobile experience and are continuously working to make our platform even more user-friendly across all devices! FN Filipp N. Onwer Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best moving and storage software for moving companies of any size" June 22, 2024 5.0 Overall, my experience with SmartMoving has been outstanding. The software has transformed the way we run our moving business. It has improved our efficiency, enhanced our customer service, and provided us with valuable insights into our operations. The customer support team has been exceptional, always ready to assist and quick to resolve any issues. The CRM’s features like automated crew confirmations, advanced reporting, and customizable user roles have given us complete control over our business processes. The storage management tools, including automated recurring billing and real-time storage reports, have streamlined our storage operations. We’ve also noticed a significant improvement in our lead conversion rates and customer satisfaction, thanks to the efficient lead tracking and follow-up systems provided by SmartMoving. Overall, the software has enabled us to focus more on growing our business rather than managing day-to-day tasks. Pros I really liked SmartMoving because it's easy to use and has comprehensive features. Its user-friendly interface made it simple for our team to get started. The drag-and-drop scheduling, accurate estimates, and real-time job tracking have significantly streamlined our operations. Integration with QuickBooks and other tools has made our accounting processes seamless and efficient. The automated billing system, customizable digital forms, and state-compliant documents ensure that we stay organized and legally compliant. The CRM also provides real-time notifications and lead tracking, greatly improving our customer relationship management. The ability to take inventory on-site using a tablet has made our estimation process much more efficient and accurate. Cons The initial setup of the CRM took some time, which was a bit daunting. Configuring everything to match our specific needs and workflows required considerable effort. However, once everything was set up, the system worked flawlessly and saved us a lot of time in the long run. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/)[Elromco](https://www.capterra.com/p/157586/Elromco/) We made the switch from Elromco Moving software and MoveitPro moving software because SmartMoving offered a more robust and user-friendly solution. The features it provided, such as customizable templates, real-time job progress tracking, and automated billing, were far superior. The transition to SmartMoving was smooth, and it has proven to be a great decision for our business. The ability to integrate with various tools and customize the platform to fit our specific needs has made a significant difference. The overall efficiency and productivity improvements we’ve experienced since switching have validated our choice, making SmartMoving an indispensable part of our operations. Review Source Response from SmartMoving Software June 26, 2024 Thank you for sharing your positive review and for choosing SmartMoving as your moving and storage software solution! We're delighted to hear that you have taken advantage of all the great features we offer and have seen an improvement in your efficiency and productivity! It's wonderful to know that we're helping you focus on growing your business, and we're honored to be the tool that supports your success! :) eL eric L. moving coordinator Package/Freight Delivery Used the software for: Less than 6 months ### "erics review" December 27, 2024 5.0 overall really great just those small things mentioned before Pros very intuitive and easy to follow. needs a dark mode but outside of that, I like it and enjoy using it Cons 1\. bugs as far as sending docs such as the move set up form, lots of customers cant access it. 2. the order of items inside the inventory, for example, if you type in "hd" to place a tv into the inventory, you have to click on the size of the tv but when you see the options it's in random order instead of simply "30 inch and under,30-39inch,40-49 inch etc" instead it's just all over the place, so Review Source Response from SmartMoving Software January 2, 2025 Hi Eric, thank you for your review! We're thrilled to hear you find the platform intuitive and easy to use. We appreciate your feedback on the setup form and inventory feature—your Customer Success Manager would be happy to assist and explore solutions with you. KK Karina K. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best Software for Moving Company" December 16, 2024 5.0 The it comes to big and complex moves, we always choose SmartMoving as it is one of the best platforms we used so far. Pros It is a user friendly platform which we like the most. Cons I don't like that we can't add photos to the quote our customers see. Review Source Response from SmartMoving Software December 19, 2024 Hi Karina, thanks for the review! We are pleased to hear that SmartMoving is the best platform that you have found for you team. We are always looking to improve, please feel free to reach out to your customer success team member if you have any specific ideas on how we can make the platform better! MT Matt T. Owner Consumer Services Used the software for: 2+ years ### "SmartMoving" December 16, 2024 5.0 We have had a great experience with the software since we started using it. Pros The ease of use. You can train someone within a few days on how to use the product. Cons I wish that with multiple branches there was a way that a manager at "Branch A" would not be able to see or make changes to "Branch B" Review Source Response from SmartMoving Software December 19, 2024 Hi Matt, thanks for your review! We are glad to hear that it has been easy to train your team on SmartMoving and get them up and running in a few days. Thank you for sharing your feedback on our brand feature, we will make sure to pass that along to the team, for future product improvements. CC Christopher C. GM Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good service" December 16, 2024 5.0 Great and I like it I will continue to use it. Pros Very helpful and I get more work now. It makes work a lot easier. Cons The cost. Would like it to be a little less. Review Source Response from SmartMoving Software December 19, 2024 Hi Christopher, thanks for the 5-star review! We are so glad to hear that SmartMoving helps you get work done more efficiently! LG Leah G. Sales Consultant Consumer Services Used the software for: 1-2 years ### "SmartMoving is the Best!" December 26, 2024 5.0 The platform has been incredibly user-friendly and efficient. It has streamlined our operations, from scheduling to communication, and has made managing moves much easier. Pros I like how it auto calculates when putting any furniture in the estimate. Very easy and efficient. Usually spot on too. Cons I don't think I have any cons about using smartmoving. Review Source Response from SmartMoving Software January 2, 2025 Hi Leah, thanks for the great review! We love to hear that SmartMoving has made your operations easier and more efficient! HJ Helen J. Sales Package/Freight Delivery Used the software for: 2+ years ### "Smart Moving - My fave CRM to book moves on!" September 9, 2024 5.0 Customer support is always available, they're so polite, helpful and most importantly - patient. There's tutorials available too. Even our customers are able to use it and many of them stress they're 'no good' on computers, but I'm always able to walk them through their end of things (to sign the estimate/place deposit etc..) just overall customer/user friendly software. Pros It's easy to use! New features/upgrades are constantly being made to improve our overall experience plus the team at Smart Moving takes on board suggestions from it's users, things we'd like to see added/improved many of which have been integrated. Cons I've honestly not found anything to dislike about it, I started with the company right when it was implemented so I've grown as it's grown which for me is great as I'm not particularly well versed in tech related products. I suppose the only negative is if it's running slowly - but that's so rare and if there is a problem, they always put out a banner acknowledging the issue which they're always quick to resolve. Review Source Response from SmartMoving Software September 10, 2024 Hi Helen, thank you for such a wonderful review! We’re thrilled to hear that SmartMoving is your favorite CRM for booking moves and that you find it user-friendly and intuitive. It’s great to know that our continuous updates and new features have enhanced your experience, and we’re glad that you feel heard when suggesting improvements. We also appreciate your understanding when it comes to those rare instances of slow performance. Our team is committed to addressing any issues quickly, and we’re glad you’ve found our communication helpful during those times. If there’s anything more we can do to improve your experience, please don’t hesitate to let us know. Thank you for being a valued part of the SmartMoving community! MR Michael R. Operations Manager Logistics and Supply Chain Used the software for: 2+ years ### "5 Stars Awesome " September 10, 2024 5.0 Overall smartmoving is a great tool for the moving/storage and delivery industry. Pros being able to add pictures on the field to attach to specific jobs and the storage functions. Cons Would like more training videos for the crew app that goes over all the details individually. Review Source Response from SmartMoving Software September 11, 2024 Hi Michael, thank you for the 5-star review! We’re glad you find the photo attachment and storage functions valuable. We're currently expanding our training videos, so please reach out to your customer success manager for access to them. DW Daryl W. Sales and Operations Lead Transportation/Trucking/Railroad Used the software for: 2+ years ### "All in one tool. " September 9, 2024 5.0 We have used this product for a handful of years. From a 5 truck local moving company. Through becoming a long distance mover with a handful on Semi's agents and our own local fleet. To now operating strictly as a broker. With some manual adjustments it has always fit the bill and we wouldn't operate with it. Pros It is great to have everything all in one place. For years this has really helped us grow our business without having to worry so much about the back end or trying to produce information manually. With the right set up jobs can be priced within a few minutes. Cons Steep learning curve for bringing on new employees. Some of the features are a bit over complicated for clients and crew (inventory and crew app). Review Source BB Brent B. Owner Computer Software Used the software for: 2+ years ### "You won't regret smart moving" September 12, 2024 5.0 Overall positive experience. The customer's experience is quick and easy for them to sign off and place their deposits. PS, I tried to quit them, but came back... quitting any software is difficult, but I was willing to.. Turns out after reviewing the competition I was no longer willing to. Pros I can book a move quickly and efficiently with using it. Cons Dispatch is difficult for multi day projects, but i'm used to it now and have figured out how to keep myself organized. Review Source Response from SmartMoving Software September 13, 2024 Hi Brent, thank you for your review! We’re glad to hear that SmartMoving helps you book moves quickly and efficiently, and that your overall experience has been positive. We’re thrilled you chose to stay with us after exploring other options—your trust means a lot to us! RC Ricardo C. Director operations Translation and Localization Used the software for: 2+ years ### "Simple to use and efficient " September 11, 2024 5.0 It would be good ; no real a hustle. Very flexible as well. Pros Dispatching is easy, templates and contacting customer service is quick. Cons Statistics on real profit and sales. Wish for it to be more detailed Review Source Response from SmartMoving Software September 16, 2024 Hi Ricardo, thank you for your review! We're happy to hear you find SmartMoving simple to use and efficient, especially with dispatching and customer service. We appreciate your feedback on profit and sales analytics, and we'll continue working to provide more detailed insights. CB Curtis B. Owner Consumer Services Used the software for: 2+ years ### "Previous Client. But Setting up another business 💯" August 9, 2024 5.0 Awesome. It helped organize our moving company and clients loved it Pros I like most of it just was so smooth and professional Cons Not being able to add employees schedules to their calendars Review Source Response from SmartMoving Software August 9, 2024 Hi Curtis! Thank you for sharing your feedback! We're thrilled to hear that SmartMoving has been instrumental in organizing your moving company and delighting your clients. We understand the importance of seamlessly managing employee schedules and we will share your feedback with our product team to better enhance our software. Your input is valuable as we strive to provide solutions that meet the evolving needs of businesses like yours. We're glad to have you on board and look forward to supporting your continued success! JT James T. Moving Consultant Packaging and Containers Used the software for: 2+ years ### "Beats all others." September 9, 2024 5.0 Pros Beats all other. Extremely fast customer services. Cons Sometime the system works slow but its quick to get fixed Review Source Response from SmartMoving Software September 10, 2024 Thank you for the great feedback, James! We’re thrilled to hear that SmartMoving beats the competition and that you appreciate our fast customer service. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.