# SmartMoving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartMoving the right Moving solution for you? Explore 143 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/180048/SmartMoving-Software/reviews --- SmartMoving 4.9 (143) [View alternatives](https://www.capterra.com/p/180048/SmartMoving-Software/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of SmartMoving Ease of use 4.9 Customer Service 4.8 ## Pros and Cons in Reviews JW John W PresidentLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “So many great features to manage literally every aspect of our business, and fantastic reporting to really get a pulse on what's happening, how our team is performing, and what tweaks to make on a daily basis to maximize revenue and profitability.“ June 28, 2024 DD Daniela Maria D Customer RepresantiveLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “The latest update with the truck/trip & travel fee is not too convenient, as we do not want our customers see how we calculate the price.“ September 9, 2024 JT Jason T OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “We all can nitpick features that will forever be on our wish list, but I think you all got a pretty good handle on the big stuff: Sales, storage, flexible tariff options, and Dispatch too, although I think it can still be improved upon“ March 31, 2025 el eric l moving coordinatorPackage/Freight Delivery, 51 - 200 employeesUsed the software for: Less than 6 months. “bugs as far as sending docs such as the move set up form, lots of customers cant access it.“ December 27, 2024 FN Filipp N OnwerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “The CRM’s features like automated crew confirmations, advanced reporting, and customizable user roles have given us complete control over our business processes.“ June 22, 2024 MK Maggie K Sales ManagerWarehousing, 51 - 200 employeesUsed the software for: More than 2 years. “Some things in the reports don't make sense, and sometimes the numbers just disappear out of nowhere in the booked and potential, and it drives the sales reps crazy.“ December 27, 2024 FN Filipp N OnwerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “We’ve also noticed a significant improvement in our lead conversion rates and customer satisfaction, thanks to the efficient lead tracking and follow-up systems provided by SmartMoving.“ June 22, 2024 DW Daryl W Sales and Operations LeadTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: More than 2 years. “Some of the features are a bit over complicated for clients and crew (inventory and crew app).“ September 9, 2024 ## Showing most helpful reviews Showing 1-25 of 143 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Cari C. Office & Operations Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "BEST OF THE BEST Moving Software" January 22, 2021 5.0 10 out of 10. The SM guys really know what they're doing. They are beyond helpful. Pros Extremely easy to use and new user friendly, superior customer service, customizable to your own states regulations and tariffs, integrations with MailChimp/QuickBooks, storage software tracking, customer service tracking, accounting/closing out jobs with ease. Cons There are genuinely no negative things about this software. It is mainly just the fact that it is constantly adapting for the better. Every update is a new learning curve, but it has ALWAYS been for the better or the ease of the user. Review Source SP Samantha P. Office Assistant Consumer Services Used the software for: 2+ years ### "Great CRM Program" March 25, 2025 4.0 Pros Easy to learn to use the system, I do like being able to see when people read their estimates that we send via email, and the streamline of note taking Cons I wish there was more of an ability to change the estimate portal and make it more customized to what the customer sees. Switched from [MoverBase](https://www.capterra.com/p/140135/MoverBase/) Needed a CRM program with a storage portion, and able to collect payments Review Source Response from SmartMoving Software March 26, 2025 We appreciate your review, Samantha! It’s great to hear that SmartMoving helps streamline your process. We’ll pass along your request for more estimate portal customization. KF Kory F. Owner Package/Freight Delivery Used the software for: 2+ years ### "Review the reviewed" March 25, 2025 5.0 My overall experience has been one of satisfaction. Pros What I like most about the product is the implementation. Cons There are plenty of things I like least but the software is always improving. Review Source Response from SmartMoving Software March 27, 2025 Thanks for your review, Kory! We’re happy you had a great implementation experience. Continuous improvement is a priority for us—if you have suggestions, we’d love to hear them! KS Kjeld S. Safety Manager and Dispatcher Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best up to date software in the business" December 16, 2024 5.0 . Allows for a variety of business services all in one easy to use application. Best software set up ive see to date. Pros Its easy to use. Dynamic. Easy to show a person new to the application how to use it. Cons Using the application from my phone, sometimes allows for mistakes when i accidentally touch a job on the schedule Switched from [Granot Moving](https://www.capterra.com/p/140140/Online-Moving-Software-Pro/) Took a chance and luked the product and liked the accessability. Review Source Response from SmartMoving Software December 19, 2024 Thank you for your positive review, Kjeld! We're thrilled you took the leap and made the switch to SmartMoving. It's great to hear you're enjoying the ease of use since making the change! LS Luke S. Sales and Operations Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "A positive review from a satisfied customer" December 17, 2024 4.0 It's been good so far. It's very friendly to use. Pros SmartMoving is easy to learn and use. It's great for others who don't have much experience with CRM's, which makes it easy to recommend. Cons Sometimes it's not as technical as I would like it to be. For example, the reports. I would like to be able to incentive the employees more (Foremen) based on their performance. It's tough to track their performance on the jobs they lead. I was also a bit pestered momentarily as I wasn't seeing much continuous product development. I can confirm that I have recently seen a better effort and that front and am always looking to leverage the most advanced technology to our advantage. Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving A combination of price and SuperMove being widely unknown Review Source Response from SmartMoving Software December 19, 2024 Hi Luke, thank you for your review! We’re glad to hear that SmartMoving has been an easy learning experience for your team. We appreciate your input on our reports, if you have specific suggestions in mind, we'd love to hear your ideas as we continue to enhance the platform. GA Gus A. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great product for modern moving company. " December 16, 2024 5.0 Great onboarding team. Great support throughout the year. They are actively adding new and improved features Pros Very easy user experience. Simple sales workflow and streamlined customer communication Cons Would like the ability to have email replies go into individual email inbox. Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving Superior product and had wonderful support. Switched from [Supermove](https://www.capterra.com/p/200112/Supermove/) For a better overall product and user experience. Review Source Response from SmartMoving Software December 19, 2024 Hi Gus, thanks for the great review! We love to hear that you have had a wonderful experience with our customer success team and that you are benefiting from the improvements we are making to SmartMoving. MHK METE HAN K. Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Moving Companies Favorite CRM" December 18, 2024 5.0 It has been so great that it delayed me getting an additional sales person for a year. Pros The UI is beautiful, and the bugs are non-existent. Cons Not enough attention to long-distance movers Alternatives considered [Supermove](https://www.capterra.com/p/200112/Supermove/) Reason for choosing SmartMoving The UI of smart moving just looked better, and most of the best companies were using it. Review Source Response from SmartMoving Software December 23, 2024 Hi Mete Han, thanks for the great review! We are thrilled that you have been able to save money on hiring because of SmartMoving. We'd love to hear more about your long-distance moving needs—feel free to reach out so we can explore specific features that could help streamline your operations even further! TC Tami C. Office Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "SmartMoving ROCKS" September 9, 2024 5.0 SmartMoving was the best choice we have ever made! Pros The customer service is AMAZING! SmartMoving is user friendly and I love that they are always adding new features to help grow our business and generate more revenue. Cons I don't like how they do not have an app. It's not user friendly on a mobile device which makes it hard to do work while on the go. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/) The service was not very good and the CRM did not provide all of the options that we needed. Review Source Response from SmartMoving Software September 11, 2024 Hi Tami, thank you for the fantastic review! We're thrilled to hear that you find our customer service amazing and appreciate the user-friendly features and continual updates. We understand your concerns about the lack of a mobile app and have passed that feedback along to our product team for future product improvements. If you have any other feedback, please feel free to reach out. We’re glad SmartMoving has been a great choice for you! MK Maggie K. Sales Manager Warehousing Used the software for: 2+ years ### "Super User Friendly! " December 27, 2024 5.0 Since using it 4 years ago, it has been a great experience overall. No real complaints from my end. Any time we have a suggestion, we submit it and shortly after we have the changes applied, making it even more user friendly. Pros It is easy to use and easy to teach new users on as well. Cons Some things in the reports don't make sense, and sometimes the numbers just disappear out of nowhere in the booked and potential, and it drives the sales reps crazy. Switched from [Granot Moving](https://www.capterra.com/p/140140/Online-Moving-Software-Pro/) Granot was a dinosaur, it was time to switch! Review Source Response from SmartMoving Software January 2, 2025 Hi Maggie, thank you for your wonderful review! We're thrilled you've noticed the improvements we've made to SmartMoving over the years based on customer feedback. We truly appreciate your loyalty, input and support! SB SARAH B. President, Business Development Transportation/Trucking/Railroad Used the software for: 2+ years ### "Highly Recommend" September 10, 2024 5.0 It's the source of truth for our business. We manage scheduling, dispatch, basic payroll functions, storage, reporting, and sales data. As long as you use the features available, it will help keep your moving business truckin' along. Pros \- Easy to use - Training videos are short and sweet - They listen to user feedback - Quick to respond on Chat (and it's a real person, not AI) Cons Some of the reports can give conflicting information at times so it's important to make sure you are using the correct report for what you are looking for. Switched from [MoversSuite](https://www.capterra.com/p/140146/MoversSuite/) MoverWork isn't listed. Didn't adapt quickly enough as technology improved Review Source Response from SmartMoving Software September 11, 2024 Hi Sarah, thank you for your thoughtful review and recommendation! We're glad to hear you find SmartMoving easy to use and appreciate our responsive support team. Your feedback on reports is valuable, and we'll work on improving clarity to ensure you have the right information at your fingertips. We're thrilled to be your "source of truth" and help keep your business moving forward. If there's anything else we can do to support you, please let us know! FN Filipp N. Onwer Transportation/Trucking/Railroad Used the software for: 2+ years ### "The best moving and storage software for moving companies of any size" June 22, 2024 5.0 Overall, my experience with SmartMoving has been outstanding. The software has transformed the way we run our moving business. It has improved our efficiency, enhanced our customer service, and provided us with valuable insights into our operations. The customer support team has been exceptional, always ready to assist and quick to resolve any issues. The CRM’s features like automated crew confirmations, advanced reporting, and customizable user roles have given us complete control over our business processes. The storage management tools, including automated recurring billing and real-time storage reports, have streamlined our storage operations. We’ve also noticed a significant improvement in our lead conversion rates and customer satisfaction, thanks to the efficient lead tracking and follow-up systems provided by SmartMoving. Overall, the software has enabled us to focus more on growing our business rather than managing day-to-day tasks. Pros I really liked SmartMoving because it's easy to use and has comprehensive features. Its user-friendly interface made it simple for our team to get started. The drag-and-drop scheduling, accurate estimates, and real-time job tracking have significantly streamlined our operations. Integration with QuickBooks and other tools has made our accounting processes seamless and efficient. The automated billing system, customizable digital forms, and state-compliant documents ensure that we stay organized and legally compliant. The CRM also provides real-time notifications and lead tracking, greatly improving our customer relationship management. The ability to take inventory on-site using a tablet has made our estimation process much more efficient and accurate. Cons The initial setup of the CRM took some time, which was a bit daunting. Configuring everything to match our specific needs and workflows required considerable effort. However, once everything was set up, the system worked flawlessly and saved us a lot of time in the long run. Switched from [MoveitPro](https://www.capterra.com/p/154185/MoveitPro/)[Elromco](https://www.capterra.com/p/157586/Elromco/) We made the switch from Elromco Moving software and MoveitPro moving software because SmartMoving offered a more robust and user-friendly solution. The features it provided, such as customizable templates, real-time job progress tracking, and automated billing, were far superior. The transition to SmartMoving was smooth, and it has proven to be a great decision for our business. The ability to integrate with various tools and customize the platform to fit our specific needs has made a significant difference. The overall efficiency and productivity improvements we’ve experienced since switching have validated our choice, making SmartMoving an indispensable part of our operations. Review Source Response from SmartMoving Software June 26, 2024 Thank you for sharing your positive review and for choosing SmartMoving as your moving and storage software solution! We're delighted to hear that you have taken advantage of all the great features we offer and have seen an improvement in your efficiency and productivity! It's wonderful to know that we're helping you focus on growing your business, and we're honored to be the tool that supports your success! :) MC Marci C. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Wonderful Program " March 31, 2025 5.0 Overall we have been pleases with the use of the program Pros The ease of use. Very user friendly and adaptable to our business Cons SmartMoving does not offer a per items pricing structure. Review Source Response from SmartMoving Software April 1, 2025 Thanks, Marci! We’re glad SmartMoving has been user-friendly and adaptable for your business. RC Ryan C. Director of Operational Support Transportation/Trucking/Railroad Used the software for: 1-2 years ### "SmartMoving a Smart move for your business" March 25, 2025 5.0 Overall I like the system, and the constant improvements are really nice Pros Auto Pricing, automatic email reminders, ability to message from system. Cons Lack of customization, in alot of areas, seems like a lot of it is dumbed down and lacks user ability to custimize. Review Source Response from SmartMoving Software March 27, 2025 Ryan, thanks for your review! We love that you’re seeing the benefits of automation. Customization is on our radar, and we’re continuously improving to give users more control. Let us know if you have specific requests! EJ Erin J. Moving Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "Great year SmartMoving" December 27, 2024 5.0 Great experience and it is always improving with every update. Pros I love that it is always updating with helpful tips. Cons I would love if we could be notified when a job is rescheduled or lost because we are not always the ones that do that on our jobs. If there was a way to track all jobs we have had booked even if they eventually are marked lost or moved. Review Source Response from SmartMoving Software January 2, 2025 Hi Erin, thank you for your wonderful review! We're thrilled that you're noticing the ongoing improvements our team is making to the platform. For help with notifications when jobs are updated, our Customer Success team is ready to assist—don’t hesitate to reach out to your manager for support! LH Lindsey H. Co Owner Warehousing Used the software for: 1-2 years ### ""Smart Move" to Use SmartMoving" December 19, 2024 5.0 Wonderful. We started with Smart Moving in the middle of Covid going from paper to tablet. It has been a process; however, the team has been there every step of the way. They are quick to answer any questions we have. Pros Easy to use and always trying to add additional benefits. Cons Trying to navigate a new system. Change is always challenging. This would apply to any software. Review Source Response from SmartMoving Software December 20, 2024 Hi Lindsey, thanks for the great review! We are glad to hear that after the initial learning curve you found SmartMoving easy to use and you are enjoying the additional features and improvements we have been making! BS Brianna S. Sales Relocator Consumer Services Used the software for: 2+ years ### "Smartmoving review" December 27, 2024 5.0 Easy and efficient for both consumer and business user. Pros The easy accessibility to use and how quick I can get customers set up. Cons When it runs a bit slow or has glitching moments. Review Source Response from SmartMoving Software January 2, 2025 Hi Brianna, thank you for your fantastic review! We're delighted to hear that SmartMoving is easy to use and helps you efficiently set up new customers. tR tyler R. Lead Sales Executive Logistics and Supply Chain Used the software for: 1-2 years ### "Copperstate Moving with SMART MOVING " December 16, 2024 5.0 I have used many systems and tried out alot of systems and this one is by far the easiest systems to use and train. Pros all the functionality of all the zillow listing Cons long distance isnt as strong as id like it for my team and shippers Review Source Response from SmartMoving Software December 19, 2024 Hi Tyler, thank you for your great review! We're thrilled to hear that SmartMoving tops your list for ease of use among all the systems you’ve tried. We appreciate your feedback on our long-distance features—if you have any specific suggestions, please feel free to share them so we can continue improving the platform! CC Christopher C. GM Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Good service" December 16, 2024 5.0 Great and I like it I will continue to use it. Pros Very helpful and I get more work now. It makes work a lot easier. Cons The cost. Would like it to be a little less. Review Source Response from SmartMoving Software December 19, 2024 Hi Christopher, thanks for the 5-star review! We are so glad to hear that SmartMoving helps you get work done more efficiently! CJ CORNELL J. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Easy to use" December 22, 2024 5.0 Very convenient software with tons of features gear towards the moving industry Pros Easy to work with the interface, very user friendly. Cons the price point exceeded what i intended. Review Source Response from SmartMoving Software December 23, 2024 Hi Cornell, thanks for your review! We are glad to hear that you find SmartMoving convenient and easy to navigate! CB Curtis B. Owner Consumer Services Used the software for: 2+ years ### "Previous Client. But Setting up another business 💯" August 9, 2024 5.0 Awesome. It helped organize our moving company and clients loved it Pros I like most of it just was so smooth and professional Cons Not being able to add employees schedules to their calendars Review Source Response from SmartMoving Software August 9, 2024 Hi Curtis! Thank you for sharing your feedback! We're thrilled to hear that SmartMoving has been instrumental in organizing your moving company and delighting your clients. We understand the importance of seamlessly managing employee schedules and we will share your feedback with our product team to better enhance our software. Your input is valuable as we strive to provide solutions that meet the evolving needs of businesses like yours. We're glad to have you on board and look forward to supporting your continued success! DW Daryl W. Sales and Operations Lead Transportation/Trucking/Railroad Used the software for: 2+ years ### "All in one tool. " September 9, 2024 5.0 We have used this product for a handful of years. From a 5 truck local moving company. Through becoming a long distance mover with a handful on Semi's agents and our own local fleet. To now operating strictly as a broker. With some manual adjustments it has always fit the bill and we wouldn't operate with it. Pros It is great to have everything all in one place. For years this has really helped us grow our business without having to worry so much about the back end or trying to produce information manually. With the right set up jobs can be priced within a few minutes. Cons Steep learning curve for bringing on new employees. Some of the features are a bit over complicated for clients and crew (inventory and crew app). Review Source KG Krista G. Estimator Warehousing Used the software for: 1-2 years ### "SmartMoving will help your moving company GROW! " September 9, 2024 5.0 I have enjoyed using Smartmoving as an employee. It allows me to do my work with professionalism, knowing that I am providing our customers with an accurate and high quality estimate. Pros Smartmoving processes are professional, quick and accurate. Our estimators, finance team and managers can all use this software seamlessly together. Cons There are times that the software tends to be slow or the calculations are off. Review Source Response from SmartMoving Software September 10, 2024 Hi Krista, thank you for your great review! We’re glad to hear that SmartMoving is helping your team work efficiently and deliver accurate, professional estimates. We appreciate your feedback on occasional slowness or calculation issues and are always working to improve. If there’s anything specific we can assist with, please let us know. Thanks for being a SmartMoving customer! MW Michael W. Sales Transportation/Trucking/Railroad Used the software for: 2+ years ### "SmartMoving for the win!" September 9, 2024 5.0 SmartMoving has been a life saver. You have save me time and money. It is very user friendly. Pros I really appreciate the responsiveness when I have a question regarding anything SmartMoving related. Cons I don't have any complaints! When a problem does arise, they are extremely quick to mitigate the issue. Review Source Response from SmartMoving Software September 10, 2024 Hi Michael, thank you for your wonderful review! We are thrilled to hear that SmartMoving has been a lifesaver for you and that you appreciate our responsiveness and user-friendly features. Your feedback motivates us to continue providing the best possible service and support. Thanks again for being a valued customer! EV Ezequiel V. Foreman Logistics and Supply Chain Used the software for: 2+ years ### "Smart move4less " September 11, 2024 5.0 Very pleased, no problems at all, they had great customer service Pros Esay to work with it, good customer service Cons Nothing so far, no complaints, everything works nice and easy Review Source Response from SmartMoving Software September 12, 2024 Hi Ezequiel, thank you for your wonderful review! We’re delighted to hear that you find SmartMoving easy to work with and that our customer service has met your expectations. JT James T. Moving Consultant Packaging and Containers Used the software for: 2+ years ### "Beats all others." September 9, 2024 5.0 Pros Beats all other. Extremely fast customer services. Cons Sometime the system works slow but its quick to get fixed Review Source Response from SmartMoving Software September 10, 2024 Thank you for the great feedback, James! 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