# eola Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eola the right Reservations solution for you? Explore 46 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179982/eola/reviews --- eola 4.7 (46) [View alternatives](https://www.capterra.com/p/179982/eola/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eola Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews KB Karl B OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “More rapidly in the past 12 months than before, but it's team is growing in strength and depth and is now able to work at a faster pace to ensure that its software really meets the needs of small businesses such as mine, Otter Adventures. While most companies say their software can manage equipment and guides, the majority do not without having to create a 'workaround'. How hard is it to know if there are spare kayaks available and a spare guide to lead the adventure and show customers the realtime situation?“ May 25, 2022 KB Karl B OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years. “The biggest omission is the way guides can be made available or not.“ May 25, 2022 PN Peter N Chairman Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We are a small community business with a small team where getting out paddling is far more important than chasing bookings in an office, Eola allows us to focus on our clients, safe in the knowledge we can book paddlers in and collect advance payments and at the same time manage our paddling community paddles from a few simple touches on a mobile phone.“ February 9, 2023 PN Peter N Chairman Health, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “From signing up to Eola just over two years ago we dropped the majority of our other booking systems and marketing platforms pretty quickly, safe in the knowledge that eola has made our business work for our customers and coaches“ February 9, 2023 JF James F Open Water Swim CoachLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 6-12 months. “Support staff are always available and the ability to plan appointments to go through some issues is fantastic and they are always responsive and friendly.“ September 9, 2022 ## Showing most helpful reviews Showing 1-25 of 46 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Grant D. Director Sports Used the software for: 2+ years ### "Top platform for those without IT skills " September 23, 2022 5.0 Pros simplicity! From the moment we started using eola we've found it's been so easy to build products, link to our website and take and manage bookings. Cons the calendar sync is good but if it could be live and shareable with our customers (with a basic view) it would really help us but as it stands at the moment it's great. Review Source CA Chris A. Director Sports Used the software for: Less than 6 months ### "Awesome customer service" June 16, 2024 4.0 Overall, I'm very happy with my experience. The team behind Eola are great and have been extremely helpful in setting up, identifying the best ways. I would definitely recommend them as they listened to what we wanted and were looking for, unlike other companies who just stayed fixed on what they wanted. Pros The customer service from \[sensitive content hidden\] is nothing less than impressive. They are both great at their job and nothing is ever too much. I've had many a last minute call or "how do I do this?" The software is ok to use, but can take a bit of getting used to. Cons Moving from one system to another was the difficult part and getting used to the way the new system worked. Along with different features. Switched from [TeamUp](https://www.capterra.com/p/150357/Teamup/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Different features. Business taking a different turn. Review Source CA Corine A. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Customer Support from \[sensitive content hidden\]" June 16, 2023 3.0 Pros Eola is a simple and easy to use booking system, customer service is always great too Cons It is very black and white, not very customisable Review Source ID Isis D. Yoga & Paddle board Instructor Health, Wellness and Fitness Used the software for: Less than 6 months ### "My experience with Eola" June 18, 2023 4.0 Positive experience. I was very convinced with starting up, but not 100% sure yet if this is the platform where I will stay with for the coming years, will have to see how it works out after this first year. Pros Easy set up. Lot of support in set up and launch stage. Easy to use for both business and clients. Cons \- Mobile app would be great and then also a quick overview of upcoming sessions on mobile so that in one glimpse your'e able to see your schedule.- Customers sometimes accidentally tick the option that they are the organiser and not participant, seems not always clear.- Disclaimers are not always filled in, sometimes I have to chase, would perhaps be better if this was finalised while the booking was made.- I would like to be able to choose when pay outs come in my account, rather safe them up and manually pay out to my bank (like you're able to do when you have your own account in Stripe)- Payment option to pay in instalments would be very helpful for more expensive bookings.- Retreats or events with different options and different pricing is very difficult to set up at the moment (or maybe I have missed something) Alternatives considered [Momoyoga](https://www.capterra.com/p/155546/Momoyoga/)[Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing eola Great help with set up and only paying per booking and not on more quiet periods. Review Source SD Susan D. Owner / Manager Sports Used the software for: 2+ years ### "Like having an extra member of staff" May 19, 2023 5.0 Very good, the support team are very helpful and the development team are always working away on new systems for improving the customer flow. Pros Online booking system the takes payments, and sends automated confirmation email, send question packs and collects consent forms. Cons Its not clear for parents and guardians on how to book kids onto activities. Then once they have booked themselves in by mistake, its very annoying that I cant then fix it. Alternatives considered [Rezgo](https://www.capterra.com/p/33729/Tour-Activity-Booking-System/)[FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing eola They were the cheapest and seemed like the easiest to set up activities and start taking bookings with. Review Source CE Callum E. Director Leisure, Travel & Tourism Used the software for: Less than 6 months ### "The solution!" August 11, 2023 5.0 Great Pros eola was super easy to set up even for a complete chump like I am! Setting up and scheduling activities is really straight forward, I even managed to get the widget on our website by myself. It's completely transformed our business model. Cons No real cons, it's all there. If I was being really fussy though I'd say adding images could be a touch simpler (tell us what size they need to be) Having the choice of how you display the pricing for private bookings would useful. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing eola It was recommended by friends with similar businesses as their favoured choice Review Source DL Daniel L. Owner Sports Used the software for: Less than 6 months ### "Long Line Surf School " August 4, 2023 5.0 Eola has been a great experience with quick access to help change availability, issue credit vouchers and see disclaimers and questionnaires. Eola has decreased our admin time immensely. Pros The dash board is very clean and clear. Creating products with AI support. The integrated system with the website. Cons Not being able to change participant numbers for each session. If a surf lesson is set to 8 participants but I want to change another session to a larger number due to a group booking is not as simple. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) To help decrease admin and allow employees to manage their time. Review Source DM Dom M. Owner Sports Used the software for: 2+ years ### "Eola is a great fit for our surf school " October 9, 2024 5.0 I really enjoy working with Eola. From the initial set up to them coming to visit us, to them continually listening to their customers, it leaves you with a warm fuzzy. It's a very quick and simple system to use. It doesn't take long to get familiar with it and you can control everything from a phone, if you need to. It's about as quick to log a lesson booking into Eola as it is to write it in a diary, which is all I've ever wanted from a booking system! With Eola though customers automatically receive PARQs, terms and conditions and post-purchase instruction. This is so important as it keeps our business compliant and keeps our customers informed. Pros Eola have a great team of real people that you can easily get in touch with. They even took the time to come and visit us down in Cornwall. If you have a question, you get a fast response. The initial set-up is incredibly easy with Eola. You can have an online walkthrough or you can just set up and account and figure it out as you go. It's a very easy system to use so this approach suited me. I signed up, and within minutes had Eola running. There are no ingoing or continuing costs with Eola, so when the season goes quite you're not still paying out. This makes it risk free. Cons For what it is, Eola works great for me and I have no cons to list. Review Source LE Lynn E. Company Director Hospitality Used the software for: 2+ years ### "Great customer service" September 28, 2024 5.0 Good and easy to use, communicate and operate. Pros Customer service - prompt assistance, good communication. Easy to use system, ability to allocate instructors who receive the information. Cons Unable to easily set up various rates - we have a family rate which is reduced than the normal rate, in order to set this up we would have to ask clients to purchase a voucher and then redeem it. Review Source Gavin W. Co-Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Ideal online booking and team management tool." November 28, 2018 5.0 The overall experience so far with Eola has been great. They offer a well designed, useful & fully-featured product that suits our business needs, and with a transparent pricing structure that is affordable to the average small business. Pros Easy to install and setup the eola booking widget on any website with just a small snippet of code, which can be customised to suit the colour of your brand/website. Setting up the products in the eola market place is and straightforward, and fully customisable to display content that correlates with your brand and products. Fully integrated with availability calendar and useful team management tool. Has the benefit of being used as a point-of-sale tool for manual over-the-phone/face-to-face bookings. Simple and competitive flat fee pricing structure with no hidden costs. Great for small, seasonal operators like us. Great customer support with quick responses and resolutions to all queries. Cons Very little to grumble about, really! I guess the only thing would be to say that the platform, having just competed the beta phase of its development, is still in its infancy and is yet to reach its full potential, no doubt; but, having been a ‘pioneer’ user of the system over 2018, it has been encouraging to see it evolve, in real-time, as the developers add features and functionality, primarily in direct response to their users’ requests. Review Source Response from eola December 3, 2018 Thanks Gavin! It's an absolute pleasure working with you and your business. RL Roger L. Director Hospitality Used the software for: 2+ years ### "Great software and support" February 15, 2023 4.0 Pros Customer interface is good and easy to manage. Cons We have special requirements that we hope in time will be able to be included in the software Review Source PM Paul M. Tour Guide / Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy user " July 13, 2023 5.0 Pros The staff, help, customer service, ease of use Cons Nothing to mention as I'm happy with the service Review Source AP Anna P. SUP Instructor Sports Used the software for: 2+ years ### "A Handy Tool" September 22, 2022 5.0 Really good Pros Easy to use, easy to setup, good customer service. Cons I would like the different activities to be colour coded Reason for choosing eola It was recommended Review Source NS Natalie S. Head of Service Leisure, Travel & Tourism Used the software for: 6-12 months ### "Great Booking System" February 14, 2023 5.0 Freindly team, great support Pros Eola offers frictionless booking for our customers. It is quick and easy to program allowing for changes to happen very quickly. It is straight forward and intuitive to use Cons The add on feature take a while to work out in terms of what is useful or not Review Source AS Alasdair S. Commodore Recreational Facilities and Services Used the software for: 6-12 months ### "Arnside Sailing Club - 2022 Sailing Club of the Year Finalist" February 3, 2022 5.0 Using Eola has helped us increase our training numbers, ease our administrative burden, whilst making booking easier for customers. Pros Ease of use by customers, instructors and administrators Cons The Software could have more financial reporting features, which I understand Eola are looking at, such as a breakdown of sales by product. Reason for choosing eola Offered an affordable price compared to other systems, payment was per booking rather than an one off fee, tailored to watersports Review Source JQ Jason Q. Head Coach Sports Used the software for: Less than 6 months ### "Eola ease of use" October 16, 2019 5.0 Our rep has saved me so much admin time. I no longer need to chase payments, book customers in or send confirmation emails. Fantastic solution Pros Simple to set up, publish and edit. Customer confirmation emails are fantastic Cons Check in customers for an event could improve to allow you to select everyone at once before saving/reloading the page Reason for choosing eola Highly recommend from South West SUPs Review Source Response from eola October 17, 2019 Thanks Jason! It's great working with you, and thanks for the suggestion; we'll be looking at expanding out the check-in functionality to do a lot more exciting things! GaKA Gill and Kev A. Owner Manager Sports Used the software for: 2+ years ### "KA Adventure Sports review " September 28, 2024 5.0 Very positive. We find it easy to reschedule sessions and amend bookings Pros It’s very user friendly with great support from Owen and the team. Cons There’s not much we don’t like about Eola. If we ever have a query the team are super efficient at getting back with a resolution. Review Source MS Matthew S. CEO & Paddleboard Instructor Sports Used the software for: 2+ years ### "Dorset SUP Stand Up Paaddleboading" June 26, 2023 5.0 My overall experience with eola is very good, i like the Book Now button on my website as it makes my website look very professional. The customer service is first class and I would recommend everyone that needs a booking system to definitely take a look at eola Pros the thing i like about eola the most is that it makes my life much more simple and easy. eola takes care of nearly everything, from taking the booking, puts it in a diary, takes the money and then pays me every Monday Cons its abit difficult to remove times of classes from the system once they are uploaded but that's probably me not knowing what to do Review Source KB Karl B. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "An almost perfect solution for small outdoor businesses" May 25, 2022 4.0 Pros Over the past three seasons of using eola, it has been developing and changing. More rapidly in the past 12 months than before, but it's team is growing in strength and depth and is now able to work at a faster pace to ensure that its software really meets the needs of small businesses such as mine, Otter Adventures. While most companies say their software can manage equipment and guides, the majority do not without having to create a 'workaround'. How hard is it to know if there are spare kayaks available and a spare guide to lead the adventure and show customers the realtime situation? Sadly, most cannot do this, but eola does (with a few clunky side-effects). Cons Integrations outside of the software are very limited. Google analytics and Facebook pixel tracking have only just come in. Perhaps Facebook / Instagram products will come soon, or the latest Google Things To Do integration will appear. I don't know what eola have instore there. The biggest omission is the way guides can be made available or not. It's based upon either being 'in' or not with occasional days being blocked out. Definitely geared towards larger centres with full-time, permanent staff, but there are ways around this. It would be much easier to access a member of staff's page (where their qualifications are stored and a tick list of activities they can lead) and set start & finish dates along with small block out dates for holidays and also which days of the week they work (tick boxes are great). This doesn't need to appear in the calendar as it obscures actual bookings and is hard to see what is really going on. If that's all I can find, then eola could be one of the best available. Reason for choosing eola It ensures that guides and equipment are available and can stop showing availability when either is needed to the maximum. It seems very odd that most other systems just don't do this or have to find some 'fudge' way around it (like calling guides 'equipment' and not using the 'guide' management sections). Eola does need to improve the scheduling of guides (when their contracts start/finish for seasonal staff, when they are taking holidays, which days of the week they work, etc.) but I'm sure this will come and then eola could well be the best booking system for small outdoor centres in the UK. Review Source JA John A. Pontypool Ski Centre Manager Sports Used the software for: Less than 6 months ### "Pontypool Ski Centre" February 7, 2023 5.0 Eola has provided a tool which enables front line, on site facility managers to have control of the customers booking experience and programming of Products to suit the needs of customers and availability of staff.Access to Eola expertise for training has been excellent. Many thanks to our Eola account manager \[sensitive content hidden\] for this.Over all experience has been excellent. Pros 1\. An on line booking portal for customers which is simple to use, clear and unambiguous for customers, an excellent customer booking experience has been reported by customers.2. Capacity for Manager to maintain direct control of Products, descriptors, information which goes to customers post booking, programming of Products at times to match availability of facility staff and instructors.3. Capacity to respond pro-actively to changing customer needs.4. Product sale analysis is excellent along with customer data base details for on going customer comm's is of great value. Cons There's always ways to improve systems, what has been refreshing is a company and account manager who are open and ready to listen to our needs and feedback and act on them , constantly improving the detail of the system. Reason for choosing eola n/a Review Source OD Owen D. Activity Manager Sports Used the software for: 1-2 years ### "Throw away your diary now!" June 17, 2020 5.0 I would say it’s the booking system you didn’t know you needed. A simple solution for a complex issues, not because the system is basic, because it’s effortless! Eola offers a platform to put you in control, instead of being controlled by an A4 paper diary (burn it!). To sum it up, you only believe in your product when you just offer it out for free (no strings!). No baffling pricing structure built on modules you’ll never need. Pros After searching for weeks for a system good old Facebook Ads showed me a post about Eola. That evening it took me 30 minutes to create my Centre, add numerous booking and pretend to buy them and it just worked. No set up fee, no trial where you have to have a video chat first, it just worked. To top it off by the time I got to work the next morning \[SENSITIVE CONTENT HIDDEN\] had dropped me an email to touch base. That afternoon we had a phone call and I thought I was talking to someone I had known for years. Eola’s staff not only believe in their product but they live and breathe it but also are outdoor enthusiasts themselves! That means they know the issues I was having, or was going to have before I even had them. But that was ok, they already had the solution 👍 Cons I’ve yet to find something that if I contact Eola about a feature it isn’t already on the system (I just missed it) or it in development. I’ve currently be apart of two Beta tests and they listen to all feedback and take it on board! Reason for choosing eola Our centre falls under a large corporation and therefore had a number of robust measures that needed to be met prior to commission. Eola continues to work with us throughout this process, no questions and always happy to support the information required. Review Source CM Connor M. Assistant Operations Manager Sports Used the software for: 6-12 months ### "Wokingham Waterside Centre" March 22, 2022 4.0 Pros Transitioning to Eola made our online booking system quicker and simpler to use, and with the rollout of new features, keeps improving. The ability to book out & block out resources ensures we cannot overbook sessions or double book equipment, this quickly became a key feature used within our centre. The customer service is the shining point of Eola. Quick, friendly, helpful and easy to access. Cons Setting up Eola and recreating all of our sessions into Eola's set format took some time, but overall has worked out well. Some of our bookings don't fit Eola's systems perfectly and so have been more difficult to set up exactly as we wanted. Review Source TC Tara C. Director Sports Used the software for: 1-2 years ### "AI function " June 15, 2023 5.0 Pros I think the new AI element to the booking and reservations just makes it easier. I like that is can rewrite what I have written to describe activities and the new AI function lets us know if customers have fulfilled their booking fully. Customer service is excellent, any issues are resolved quickly and they are always there to support and make the product better. THey really listen to us their customer! Well done Cons I would like to see somewhere we can add multiple locations. The location only allows for 300 characters and often describing customers where they are meant to go needs a bigger space. Switched from [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Needed more visual and more complex needs Review Source ST Simon T. Director Sports Used the software for: 2+ years ### "Fantastic booking software, it revolutionised how we take bookings." February 15, 2023 5.0 Using Eola has taken the headache out of many aspects for the booking process that were very time consuming. I cannot rate this system enough. Pros Easy to use UI for customers and back end users, all the features you would expect from a professional high end booking sysytem. Weekly payouts, easy reporting, email subscribtions, resourse managment, staff management. It really does it all and being comission based is cheap to operate. Absolutely fantastic. Cons Customer support can be slow with it being via email, but all queries and problems are always resolved and emails answered within a couple of hours. This is fine as long as you are aware and not an issue for us. Review Source PN Peter N. Chairman Health, Wellness and Fitness Used the software for: 2+ years ### "Great booking experiences business and clients " February 9, 2023 5.0 From signing up to Eola just over two years ago we dropped the majority of our other booking systems and marketing platforms pretty quickly, safe in the knowledge that eola has made our business work for our customers and coaches Pros We are a small community business with a small team where getting out paddling is far more important than chasing bookings in an office, Eola allows us to focus on our clients, safe in the knowledge we can book paddlers in and collect advance payments and at the same time manage our paddling community paddles from a few simple touches on a mobile phone. I take control of when we book paddlers in with ease Cons To be able to add video clips or add small adverts on our experiences to draw in customers to activities towards purchasing sessions. Review Source Similar Products Featured