# Page 9 | ManageEngine ServiceDesk Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is ManageEngine ServiceDesk Plus the right IT Asset Management solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews --- ManageEngine ServiceDesk Plus 4.4 (227) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of ManageEngine ServiceDesk Plus ## Showing most helpful reviews Showing 201-225 of 227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Luisana P. System Engineer Higher Education Used the software for: Less than 6 months ### "Incredible service offered by ServiceDesk Plus" April 6, 2018 5.0 Pros Incredible service offered by ServiceDesk Plus, as a client I am very happy to have worked with them, they are dedicated to please their clients and help them, there is no doubt that it is one of the best companies in the field of help desks and focuses on helping its customers in everything. Cons I really do not have any complaints about this company, 100% recommended. They will not regret working with her, they have my word. Review Source AG Austin G. Senior Infrastructure Administrator Financial Services Used the software for: I used a free trial ### "Not ready for cloud" July 11, 2019 4.0 Pros ManageEngine comes out of the box with a number of pre-built workflows that can minimize time required for implementation and it integrates directly with TeamViewer which can be a huge benefit for technicians who frequently perform remote support. Cons The interface was not as simple or easy to use as other service desk applications out there and the ability to run scripts from the tool in order to automate self-service requests required the entire application to be installed on-prem. Sadly, the ability to execute reports requires a third party tool at an extra cost. Review Source RW Robert W. Used the software for: ### "Smart and easy solution" November 17, 2011 4.0 This is a web based IT management software which helps you to manage your IT effectively. I use it to track different software licenses, the software shows you as well the number of times that one software has been installed. The tool gives you enough flexibility to choose the deployment model that fits to your business needs. Very positive is that ManageEngine is completely customizable and easy to implement, no add-ons are needed. Pros Very flexible and easy to implement Cons The standard version is good enough for SMBs, for larger enterprises you need the professional or enterprise edition Review Source RS Rafi S. Service desk Analyst Used the software for: Less than 6 months ### "ServiceDesk Plus does what it says on the tin" April 7, 2018 4.0 Pros Tickets or Incidents allow you to keep all correspondence and testing together. Replying to the generate email allows non-users to add notes to the outstanding tickets. Ability to add changes and link to original tickets keeps things organizer and traceable. Cons The page redirects are buggy. Clicking links frequently go 404 at random as it serves a page wrong. Instead of going to it will instead just try to go to work order do and not find the page. Review Source ZG Zolyn G. Student Used the software for: 6-12 months ### "It is a very good experience for me with service desk plus as it is easy to use " June 28, 2018 5.0 Pros I like the fact that service desk plus is so simple and easy to use. For someone like me that takes a long time to learn stuffs i was able to learn how tp use this in a short time. Cons There is nothing that i like least about the service desk plus as all the features are awesome and well done. Review Source PM Patrick M. Network Administrator Used the software for: Less than 6 months ### "Great product to help keep track of IT tasks." June 28, 2018 5.0 Pros With a fairly small IT department and an ever growing user base this software helps us keep track of our IT tasks including Helpdesk support requests and IT purchases. Cons It can be a little convoluted to setup, but with software this complex and feature rich that is really to be expected. Review Source MC Malcom C. IT Consultant Computer Software Used the software for: 6-12 months ### "Excellent software!" September 11, 2018 5.0 Pros What I really like here is you can manage to achieve good work with a huge number of clients. And it has a lot of option to manage. Cons Sometimes it is a little bit laggy but not the most of the time, maybe because of may long usage time range. But all in all great product out here! Review Source MT Matteo T. CIO Legal Services Used the software for: Less than 6 months ### "Good Service desk software but we had a few issues in the implementation" April 24, 2019 4.0 we removed the software after the first installation and a few months. our raised issues were not solved, and there seemed to be no consultant with enough know how on the software in this part of the globe. Pros the User interface, the various modules which covers most iTIL based processes, the general functionality and responsiveness Cons we had an issue when implementing SSL for the web service. it was required to store the certificate password in clear text on a text file, which is clearly a no go for us. Review Source JP James P. ICT Director Information Technology and Services Used the software for: Less than 6 months ### "Future rich Support Platform" April 24, 2019 4.0 Pros It enabled us to access a wide range of features that would other wise require additional software and infrastructure which would otherwise translate to more costs. Having: Incident management, Problem management, Change management, IT project management, Service catalog, Asset management and CMDB under one roof is quite a plus. Cons The licensing for pro versions is a bit steep for startups. Review Source kT kayley T. planner Utilities Used the software for: 1-2 years ### "reporting" July 17, 2019 5.0 very good, id recommend. since we switched alot of people are happier Pros easy to use and report, can also communicate and close down very quickly and resolve the issue Cons alot of sections to chose when reporting which can get confusing Review Source sivasankaran M. UI Designer Information Technology and Services Used the software for: Less than 6 months ### "null" March 1, 2017 5.0 Review Source BZ Brandon Z. Used the software for: ### "Got our help desk working" April 3, 2017 5.0 We did not have a help desk software and this got us up and running without any problems. It is running good to this day. Review Source TC Tony C. CEO Used the software for: ### "ServiceDesk Plus does what it says on the tin" April 3, 2018 3.0 Pros It performed well, scoring well with our staff on usability. Cons We trialled ServiceDesk Plus in one of our portfolio companies. We had issues incorporating the service offering into our workflows and decided to stop using the service offering. Review Source JF Jacob F. Manager Computer Software Used the software for: Less than 6 months ### "Feature-full and beautiful" February 6, 2018 4.0 Very nice looking and useful reporting charts. A way to more closely mimic what paper forms look like would be nice. Pros The features and whatnot are very powerful and there are lots of them. The layout is beautiful. The software is easy to configure and tie in with other software. Cons The layout for the users could be better. It is a bit hard for some that are used to paper forms to get used to the app on tablets and especially on phones. Review Source jG jay G. Used the software for: ### "Configuration Management done right" October 7, 2016 2.0 There's alternatives in the space, but ManageEngine has been around for a long time, and provides traditional interfaces to monitoring, code review, and infrastructure management. Tie ins also with vmware and linux to support deploying new software and hardware. Review Source pkA praveen kumar A. CEO Used the software for: ### "Just Awesome" December 31, 2014 5.0 Hi I happen to try this product, Its just awesome, they have done a great job, their followup and service is as good as it can get, hats off. I would recommend anybody who needs service desk, they have it all. Praveen Sudheesah Smart solutions. Review Source JJ Jendra J. Used the software for: ### "null" March 5, 2019 5.0 Review Source TSP Thanh Sang P. IT Speciallist Philanthropy Used the software for: ### "null" November 24, 2018 2.0 Review Source MR Milana R. Team lead Used the software for: Less than 6 months ### "You can work, but there are better options" February 17, 2018 5.0 Pros To buy, I recommend the service only if you do not need to configure the system for yourself, in other cases - it's better to look at the nearest competitors. Cons Unfortunately, in the settings of the program it is impossible to select the language I need for work. I, of course, have a good command of English, but my colleagues are annoyed. Review Source AM Anthony M. Director Accounting Used the software for: ### "What is ITSM" March 31, 2017 1.0 What is ITSM. I wish that professionals would stop using initials/abbreviations like this. If you wish to use initials, please bracket the full title after the first time of use. I always practice this! Review Source II IIS I. Used the software for: ### "Manage Engine Service Desk Issues" November 19, 2014 3.0 Please visit the link for ManageEngine ServiceDesk Plus review. http://itsolutionsbyme.blogspot.in/2014/11/manage-engine-service-desk-issues.html Regards, IIS Review Source SB Saleh B. Transformation Consultant Used the software for: ### "One of the BEST" September 11, 2014 5.0 Full integrated Help Desk solution with remote support capabilities and assets inventory "Require additional license" Review Source AS Allenage S. ceo founder Used the software for: ### "Very flexible and dynamic" October 11, 2014 5.0 Helpdesk plus is simply and amazing software with so many functionality and features no one can beat helpdesk Review Source BJ Ben J. Used the software for: ### "Service plus" April 3, 2017 4.0 Good method for tracking help desks requests. Good user access for web portal and email options. Great Review Source GM Guillermo M. Director Used the software for: Less than 6 months ### "ManageEngine ServiceDesk Plus offers a very mature feature set that conforms to ITIL best practices" June 7, 2017 4.0 Pros begins at $395 for a 2-technician license and 250 nodes in the Professional edition. Menu bar provides easy access to important features. Cons On-premises licensing not as flexible as cloud service pricing. The interface is definitely more difficult to use than others. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.