# Page 7 | ManageEngine ServiceDesk Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is ManageEngine ServiceDesk Plus the right IT Asset Management solution for you? Explore 227 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews --- ManageEngine ServiceDesk Plus 4.4 (227) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of ManageEngine ServiceDesk Plus ## Showing most helpful reviews Showing 151-175 of 227 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MI Majid I. SR. Manager Information Technology and Services Used the software for: 2+ years ### "one solution for operatons need" June 29, 2018 4.0 complete one stop solution Pros single software for complete operations need, cmdb, purchase, change management integration with other manageengine softwares Cons Asset inventory part needs improvement. currently if we format it detects 2 devices there should be some eay that it detect same system even tho we change OS Review Source MG Melissa G. FVP & Senior Auditor Banking Used the software for: 2+ years ### "Support Tool" July 19, 2022 5.0 Overall, the service is good. We are able to track down all issues raised by different individuals and most importantly serves as an audit trail for those whom approved said projects. Pros It's functionality is really great to keep track of all customer support issues. The fact that we are able to track down not only the support tickets open but also the person who approved said ticket is awesome. Cons The only improvement I'd have is that the software can be quiet confusing for the user when it comes to selecting from the many options of "reason for ticket". Maybe make the language more non-techy for those that do not know IT well. Review Source SW Simon W. IT Manager Education Management Used the software for: 2+ years ### "Great service desk product... Feature rich, easy to use and excellent value for money." August 22, 2017 4.0 Reduced cost and greater efficiency within the ICT support process. Pros \- Easy asset management and auditing. - Simple service request process. - Fantastic business process automation. Cons \- Frequent software updates. - Licensing limitation on assets. - Remote control doesn't work for all platforms Review Source JR Juan R. IT Consultant Security and Investigations Used the software for: 2+ years ### "Nice tool for IT" June 28, 2018 4.0 Stability, friendly Pros Friendly, this is powefull tool that let us to take all over control, the DB Base option Postgress or MS SQL Server is comfortable Cons The admin GUI i think that you have to reorganize it, is difficult to seek something, of the rest I like the ease of handling Review Source VR Verified Reviewer Program & Support Delivery Head Utilities Used the software for: 6-12 months ### "Using Service Desk Plus" March 27, 2019 4.0 Ticketing portion is great, but service desk has to be programmed properly (i.e. encoding holidays for the succeeding years) Pros Ticketing Tool is very helpful as it reflects specifically where or to whom the ticket / request has been assigned to. Cons Cumbersome to program for the back end. i.e. New Holidays encoded will not be automatically reflected in existing tickets. Manual intervention is still needed. Review Source EG Eric G. System Engineer Used the software for: 6-12 months ### "Kill in yourself an individual, a slave of standards" February 27, 2018 4.0 Pros For those who love beauty and order in everything. Ideally correct system, it is normal to work with which I simply did not work. Sometimes I want to, well, at least something was not like everyone else. To make with this package something individual it is possible to advise only to the masochist. In general, the product is strong on the amateur. Cons Suggests not to find a solution for my problem, and my problem is to adjust to my decision. Those who want at least a little stand out and keep a part of themselves in their project, strictly do not recommend it. Review Source GA Glyn A. Senior DBA Insurance Used the software for: 1-2 years ### "Great service management software" September 20, 2018 4.0 Generally good. Pros Great system for tracking changes, incidents, bugs etc and associating change control with processes. Cons The user interface can sometimes feel a little clunky, otherwise it's a fairly good product. Review Source CZ Christina Z. it specialist Information Technology and Services Used the software for: 6-12 months ### "ManageEngine ServiceDesk Plus" February 28, 2023 5.0 Pros Great ITSM tool, lightweight and efficient platform. Integrate Service Desk Cloud into your own environment without hassle. Really easy to configure, deploy and therefore quick to start using. Covers everything we needed incidents, requirements, administration, SW licenses and other functionality. Cons We would appreciate perhaps just a customization of the categories in the inventory, that would be a nice feature. Otherwise I have nothing to complain about, I was satisfied with the use, good price/performance ratio. Review Source RK Roy K. Senior Network Administrator Used the software for: 2+ years ### "Easy to use and very user friendly" May 31, 2018 5.0 Pros It is very easy to administrator and easy for users to use. Also the price per technician license is well worth it. Cons There is really nothing I dislike about this software. it is so easy to use that our users have no comliants Review Source VR Verified Reviewer Clinical Informatics Manager Hospital & Health Care Used the software for: Less than 6 months ### "It is sufficient for tracking tasks and tickets. " June 5, 2018 4.0 Pros It is relatively straightforward to use. There are a lot of features but those are not as simple to figure out. I am using it to track IT requests for our healthcare company. Cons I would like more options for status classification. And better communication with the ticket sender. Review Source ZK Zia K. Technical Consultant Information Technology and Services Used the software for: 2+ years ### "Value for Money" October 12, 2016 5.0 I have been with SDP more than 5+ Years They have very good features like Incident and Change Management. End Less Custom Integrations can be done using Custom Triggers. Pros More advanced Features like Field and Form Rules Cons UI, Less API Review Source SN Sam N. Team Lead Used the software for: 6-12 months ### "Convenient tool" March 12, 2018 4.0 Pros I was attracted to the fact that everything is standard. You want to make for yourself - tune, do not want - so work. True, then you have to adjust your tasks to standard functions. But as a starter package for beginners, administrators can be recommended, albeit with a stretch. Cons Many problems with databases. Very often the server is working because of this incorrectly, but it does hang. Technical support does not help much. In general, you can't do without your own knowledge and skills. Review Source DT Djohn T. SEO-analyst Used the software for: 1-2 years ### "I was impressed by the ease of use of the application" February 15, 2018 5.0 Pros First of all, I appreciated the ease of use of this application. In order to start working with ServiceDesk, it is not necessary to spend a lot of time for training, much less to attend courses. Cons For our small business the system is redundant. For example, we never use certain functions, but we can't turn them off or at least hide them. Review Source nJ nijo J. CRM developer Real Estate Used the software for: 1-2 years ### "Easy for tool for in house helpdesk management" September 6, 2017 4.0 Pros Desktop and Online clients. Email to service request feature service tickets will be automatically created if CC the service desk email Cons Custom report creation is not that good and there is no access configuration for reports. I can access reports created by my colleagues without their permission UI looks bit outdated. Review Source PM Paul M. Information Technology Consultant Primary/Secondary Education Used the software for: 1-2 years ### "ServiceDesk can turn your helpdesk around." July 3, 2018 5.0 Pros You need tracking for all those user tickets, and ServiceDesk will give it to you. If you're tired of balls getting dropped, ServiceDesk can help you like it helped us. Cons Manage email settings carefully, so that everything is getting a ticket but you're not covered in ticketing emails. This can be a bit of a balance. Review Source Randy W. Director of IT and Operations Computer Software Used the software for: Less than 6 months ### "Easy to use and is a very useful tool." April 26, 2018 5.0 Pros Ease of use and also the way that it flows with our business. The software has lots of pros to it and also can be used effectively. Cons Cost and the GUI still needs some additional enhancements but it is coming along with each build and update. Review Source FS Frank S. IT Manager Food & Beverages Used the software for: 1-2 years ### "Enterprise features and functionality" October 12, 2016 5.0 Wonderful platform large and small organizations. Couple this solution with a local professional services organization that can implement your ITIL service desk that everyone will embrace. It's a win for everyone! Pros Expandable platform Cons You can implement this solution with training but why would you. Every solution is time consuming. Leave it to the professionals. Review Source RM Rania M. SEO-assistant Used the software for: 1-2 years ### "This is an excellent opportunity to manage client requests" February 14, 2018 4.0 Pros With this program, we can easily manage client requests and solve their problems. It is very convenient that the system can search for previous user requests. Cons Many functions are somehow hidden deep and it takes a long time to click to get to them. In addition, the search does not always yield the necessary results. Review Source KR Karina R. Executive Assistant to CEO Used the software for: 1-2 years ### "We lack some features" February 9, 2018 5.0 Pros This application is reliable, it works stably. I can recommend it to small companies that do not have hundreds and thousands of user hits per day. Cons The application's interface looks somewhat outdated, besides it is difficult to call it intuitive. Some functions are also missing in the program. Review Source VR Verified Reviewer Sales Agent Financial Services Used the software for: 6-12 months ### "Great Tracking Tool and Self-Service" April 9, 2018 4.0 Pros Good method for tracking help desks requests. Good user access for web portal and email options. Great Cons Too expensive for a small school board the free standalone version has no support. Review Source DM Daniel M. IT Operations and Services Officer Banking Used the software for: 6-12 months ### "A helpdesk tool that fits my organization's needs" May 31, 2018 5.0 Better helpdesk management Pros The technical support is extremely helpful. The support team is always available to attend to any queries I may have. Cons None! The software has weekly releases which addresses any vulnerabilities that may be in the system. Review Source IA Iwan A. Administrator Used the software for: 1-2 years ### "Incident Management" July 3, 2018 5.0 Pros Capture, identify to issues and service requests. Monitoring module for build and monitor service agreements is great. Cons Technical support works very poorly. The time for answering case is too long very often, we do not have a good solution for the support case. Review Source SB Shirley B. Web-analyst Used the software for: 6-12 months ### "A useful product for business" February 17, 2018 4.0 Pros We have been working with ServiceDesk Plus recently, but we already had time to evaluate its advantages. This is the ease of mastering the application, the ability to configure several separate panels. Cons The application's interface is not very convenient, and I would also like to see that there are good settings for emails from the mailings sent by the system. While there is only text. Review Source Dennis S. Service Desk Lead Information Technology and Services Used the software for: Less than 6 months ### "It managed service with Manage engine" January 24, 2019 3.0 Pros Asset discovery for networked equient. Takes it assets management to the next level Cons Inability to expand asset management to non it equipment. Review Source VR Verified Reviewer IT Support Technician Aviation & Aerospace Used the software for: 2+ years ### "Perfect for what we use it for" November 6, 2018 4.0 No real problems, but Support are very helpful should any arise. Pros It allows me to log who uses which machine and keep an inventory of all assets we have on site. Cons It became slightly less user friendly with a product update. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.