# Dameware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dameware the right Remote Support solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179422/Dameware-Remote-Support/reviews --- Dameware 4.5 (244) [View alternatives](https://www.capterra.com/p/179422/Dameware-Remote-Support/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dameware Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Carlos O CEOMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “Overall, Dameware software is a comprehensive remote support and systems management solution that provides a range of tools to help IT professionals and MSPs manage and support their IT infrastructure. While it may not be suitable for everyone due to its cost and learning curve, its range of features and customization options make it a valuable asset for businesses and organizations that require robust remote support and systems management capabilities.“ March 29, 2023 AG Angel G N/AArts and Crafts, Self-employedUsed the software for: More than 2 years. “I cannot drag and drop files from my desktop to a remote in screen share.“ October 15, 2023 MV Misty V IT ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy.“ January 18, 2024 Andrei A Infrastructure ArchitectComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Resource Usage: During remote sessions, I’ve noticed that Dameware can be a bit resource-intensive.“ May 16, 2024 MV Misty V IT ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought.“ January 18, 2024 PK Parth K Web DeveloperStaffing and Recruiting, 51 - 200 employeesUsed the software for: 6-12 months. “needs a strong connection to function correctly. When services on distant workstations break down and the remote connection breaks down, you must uninstall and reinstall the services, which is occasionally challenging.“ January 11, 2023 Hossam R Network administratorComputer Networking, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The most important features to the business are remote desktop control and remote administration using the utilities.“ December 16, 2022 Felix K Sr. IT Service Delivery AnalystInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “The most significant disadvantage has to be the User Interface.“ July 20, 2021 ## Showing most helpful reviews Showing 1-25 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leon A. Technical Manager Information Technology and Services Used the software for: 2+ years ### "Dameware a powerfull IT Infrastructure, Support, Maintenance and configuration tool set." September 10, 2023 5.0 Dameware is a Powerful, comprehensive and secure IT support tool with remarkable remote connection capabilities that is easy to use and real value for money. Pros Its ease of use, scalability and powerful functionality Cons Integration with third party Service Desk software as well as remote platforms supported is limited. Review Source YK Yurii K. Technical Support Specialist Non-Profit Organization Management Used the software for: 2+ years ### "Great Solution for a Simple Tasks" October 1, 2025 4.0 I was happy to use it. Had a few issues with it and customer support was responsive. It's a very easy app to for every day use - connection is happening right away. If your receive many tickets asking you to setup something on user's computer, install an app, change settings - it's great! Pros We used Dameware as our primary remote access tool for a few years. It was a relatively cheap solution, very user friendly and easy to train our staff on. Wake on Lan worked great! Cons This software is really great, but it has a very limited functionality, that couldn't not fulfil our needs. It's great if you need to quickly hop on a call with a user, do a thing or two, and leave. If you need to do something bigger (push scripts or apps, etc.) you'll need something else Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Dameware Dameware is way easier to use by administrators Review Source VR Verified Reviewer Sr. IT Service Delivery Analyst Information Technology and Services Used the software for: 1-2 years ### "Dameware - A good Remote Desktop Control Software" July 20, 2021 3.0 Since we became distributed, Dameware has provided a generally positive experience and service. It's been really beneficial for remote assistance when we can't physically go, and we're now able to help individuals across countries. It's a must-have tool for any IT professional offering remote control. Pros 1\. The most significant advantage is that Dameware provides high-level protection that meets all security standards. 2. The desktop app at is extremely light and simple to set up. 3. It enables the supported end-user to authorize the request for remote access. first 4. As long as other team members are logged in, you can invite or transfer the remote control to a session. 5. It supports chat, audio, and video calls within the session, allowing for more seamless assistance. 6. It's reasonably priced since the price drops as you buy additional licenses. Cons 1\. The Dameware program frequently becomes stuck on the connection screen, necessitating a restart. 2. The procedure of seeking administrative rights on the client's PC is inefficient. 3. The most significant disadvantage has to be the User Interface. It's a little busy and could require a lot more work to make it simpler to navigate. 4. Their support team isn't available 24/7 to support their customers Reason for choosing Dameware 1\. Features and Functionality 2. Cost 3. Generally Positive Reviews Review Source MV Misty V. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Dameware is worth the investment. " January 18, 2024 5.0 I went into this with a need-to-help communication with clients. But unknowingly this purchase has brought so much more then I thought. Asset management, ticket management, end-user tracking, remote desktop, and more. Also, the vast amount of documentation they offer is amazing. Tech support has always been \[sensitive content hidden\] on the spot as well. So it's worth the investment. Pros When supporting a big network or if you support a bunch of different networks and users this is a good investment to keep organization easy. Ticket management and ticket dashboard are so much easier to use than other ticket systems I have seen. I can keep the ticket creator updated on every step of the ticket and prevent that extra step of reaching out to the user. Cons The cost is not great but it is worth it down the road when you utilize all the functions. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Dameware The number of functions they have in one suite and the sales team were amazing the company made me feel as if I was in good hands and like they care. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) The price of TeamViewer was not worth the product anymore. Review Source RE Reda E. CTO Consumer Services Used the software for: 2+ years ### "Good remote and windows/AD administration tool" September 15, 2023 4.0 Very good tool to help users and administrator Pros No installation on computers before the first connection or administrative action. Cons More RMM fonctions like softaware installation or windows update? Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[UltraVNC](https://www.capterra.com/p/194009/UltraVNC/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing Dameware No installation on computers before the first connection or administrative action.Administrative tools like creating shares, Waking computers on LAN by batches, some Active directory functione (handling AD objects...) does not exist on the other tools i have tested. Review Source CH Charles H. System Administrator Computer & Network Security Used the software for: 1-2 years ### "A secure program that gets the job done." May 22, 2019 5.0 Over all, my experience with DameWare has been great. It lets me get my daily job done, let's me fix issues my users are having without having to go all over campus to track down each user, which means I can get more done in a day. The chat feature while you are doing a session is also fantastic especially if phone calls are not an option. Pros Love how easy it is to use. Am able to get a session started with in a few seconds of opening the application. I use this program daily, and would not be able to get done what I need to do without it. Love that it allows me to see from the customers perspective while still having access to the admin token if needed for elevated action. Cons It does seem to have issues with screen resolution on newer monitors/monitors that high higher resolution such as 2k. You have to take a few extra steps to force the lower resolution perspective, which, although isn't all that often we run into it, it is annoying that we have to disconnect from the session to apply those changes and then log back in. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Dameware I had no say in the purchase, however I believe it was purchased due to best price and the fact that DameWare has a service that it uses to run remotely, vs Having to have a client installed on every system like other programs. Review Source AA Abdullah A. IT Support Enginer Staffing and Recruiting Used the software for: 2+ years ### "Amazing simple Support Tool" December 23, 2019 5.0 Pretty happy with the Tool due to it's simple interface Pros Simple to Use and pretty robust. Never had any issues with it Cons Due to being simple you get less features than other remote tools e-g Bomgar Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing Dameware It does what is says on the tin Simple to use Review Source Mike S. Director of IT and Telecom Hospital & Health Care Used the software for: 1-2 years ### "Dameware was great, now it's a pain" June 30, 2020 4.0 Overall we were very happy with the cost savings versus LogMein. It's not as robust as LMI, but it does what we need it to do (remote control, command prompt, file transfer, multi-screen support) and to support over 100 computers with two concurrent use licenses, about $1100 a year. However, now every tech has to deal with getting a code sent to their desktop app or phone before they can remote into any of OUR computers. As a feature we could enable, fine. Forced on us - unacceptable! Pros Cost structure. I can license by the tech, not by the computer. And the cost is not that high per tech (concurrent use licensing model). Remote control of client computers is easy and works well. File transfer also works well. Fairly full featured, especially in this price range. Cons Dameware (SolarWinds) now requires two-factor authentication (mandates!) for me to remote into my own computers. My authentication methods for access to my computers is my business. This is very dictatorial and heavy-handed, and it makes no sense. My credit union does not mandate two-factor authentication, but Dameware does?! I would think twice about deploying this product at this point. It's hard to place such an agent on every computer you wish to remote into. I'm pretty much stuck at this point, with over 100 computers I would have to touch. I may yet switch products though, SolarWinds is not customer-centric at this point. Reason for choosing Dameware Simple, it did everything we wanted to do, for less money. Review Source Kevin L. IT Manager Oil & Energy Used the software for: 2+ years ### "Well, its far better than RDP, VNC, or Teamviewer. But it has room for improvement." February 6, 2018 5.0 Pros It works well. I starting using the product in 2006 after we had an issue with a VNC install getting brute-forced. No more VNC for me. What led me to the product was honestly frustration with the licensing model that Team viewer uses, and also their recent hack. Team viewer makes you buy the product, every SINGLE version release. You can't buy maintenance and support in perpetuity. Yes, on domain, its a great product. You can access management tools, run remote commands, and loads of of admin functions. Fortunately they also license per tech, so that cuts down on end user fees. Cons I want single sign on. Honestly, that would really improve the product. We have many remote sites with satellite only. I really wish I could throttle down the bandwidth demand and sacrifice screen quality. Review Source Rudy F. IT Systems Engineer Hospital & Health Care Used the software for: 2+ years ### "Easy to use remote software" December 6, 2018 4.0 We use this software to offer remote support and it has been a great addition to our software library and has increased productivity since we no longer have to go in person to a majority of our service calls now that we can just remote in and take care of the issue. Pros It has an easy to use gui that lets you find the workstations on your network and connect to them without a lot of issues. you can also do things like remote registry editing or backdoor into a workstations drives. They also offer a mobile app for you to be able to offer remote support while you are not at your desk. Cons The initial setup could be daunting for some users. It supposedly will interface with Kace Management appliance but we could never get it to work completely. Review Source PK Parth K. Web Developer Staffing and Recruiting Used the software for: 6-12 months ### "Wonderful and effective bridge connecting systems, but not the finest" January 11, 2023 4.0 It aided in providing users both on and off campus with remote support. Additionally, it enabled remote access to servers and other devices that would have required troubleshooting. Not having to travel to many offices to help with a few clicks saves so much time. Using the tool was like having an extra set of hands because I saved so much time. Pros A simple method of linking systems to examine problems with end-user equipment even when the user is not there. I like how simple it is for me to remote into my users' computers and assist them when they run into problems. This product also comes with excellent support and documentation. By setting a password, you can establish a secure connection. The password might be fixed or random. Cons Improved multiscreen remote sessions should use one screen for each slide. There is no option to add notes to entries for improved support, and adding machines is a bit laborious. For us, recording is not currently enabled. needs a strong connection to function correctly. When services on distant workstations break down and the remote connection breaks down, you must uninstall and reinstall the services, which is occasionally challenging. Review Source Henry P. ESE Hospital & Health Care Used the software for: 6-12 months ### "Dameware on my side" August 22, 2017 4.0 Utilizing the centralized server for management provides a great deal of power from a single system with access to as many others as are configured for it. AD can be managed from this location, monitoring and alerts can be setup, and a great deal of functionality for automating daily tasks or scripts is also built in! There's an immense amount of power in DRS when setup to provide support and ease management to an environment, which is by no means limited to just Windows desktop computers. Thanks to the Mobile Gateway and VNC Viewer compatibility, even non-Windows systems are fully covered and available for remote support. Pros A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time. Too often tools are singular in their purpose, when a little added functionality goes a long way. There is such a thing as too many cooks, but DRS strikes an excellent balance between depth & breadth of features. Cons I would like to see snapshots of screens (updated at specific intervals) that I am not connected to through the mini remote control module as a way to keep tabs on users. I would also like to see a troubleshooting recorder, similar to Windows 7's Problem Step Recorders with capabilities to email the recording to a specified email address or post to a support forum. Review Source MM Michael M. Systems Administrator Hospital & Health Care Used the software for: 2+ years ### "Despite not giving it all 5 stars I truly love Dameware RS. I have been using it since the 90's" August 22, 2017 4.0 lots of time savings everywhere. being able to do 90% of my workload without leaving my desk is amazing Pros The amount of time saved in my day by this tool is invaluable. I use the MRC mostly and daily, but the RS tools are equally valuable even if I do not use them as much. the insight I can gain from the RS tools is amazing. the ability to remove services on the fly is amazing. running remote command prompt also a time saver. I realize there are tools out there that can do all these but having them all together in one place is such a time saver. I could go on and on with what I love about these products Cons that certain things don't work like they did in the past if not at all. Connect on ping reply is spotty. sometimes it works, other times it does not. SFT File transfers used to work flawlessly now I can't get them to work. there are others and while they do disappoint me that they do not work, there are others that do work so much they make up for them. Also, I hate to say it, but tech support seems almost non-existent. they need to improve there immensely Review Source WT Wade T. Director IT Used the software for: 2+ years ### "This is a great piece of software, easy to use and full of features." August 22, 2017 5.0 Pros I like the fact that I can remote into a computer very quickly, get the task finished and get out. This software makes my job less stressful. I can be "remoted" into 50 computers at the same time, if needed. (really, I've had to do this before) Cons Not all features actually work. If I change a description of a computer in active directory and the hit "refresh" in Dameware, it does not refresh. I have to close and re-open Dameware. Computer-Properties-System does not work at all with WIN10 Computer-Properties-Version does not work at all with WIN10 Computer-Properties-Display does not work at all with WIN10 Computer-Properties-Resources does not work at all with WIN10 Computer-Properties-Environment does not work at all with WIN10 Also, it would be great if you could save your spot in Dameware. I work almost exclusively within one OU. Everytime I open Dameware, I have to re-open the OU and wait until it "lights-up" all the computers in the OU before I can proceed. Review Source MA Margaret A. System Administrator Utilities Used the software for: 1-2 years ### "Cheaper than cloud solutions but harder to use" August 24, 2017 4.0 Less expensive remote control solution Pros Pay once and it's yours. You don't have to keep renewing it yearly at higher and higher rates since you run it internally on your own server. Cons Have to install on internal server or multiple servers if you also put on DMZ to connect to Internet-based PCs, which takes some expertise. For quite a while we didn't have a public certificate on the DMZ server and trying to talk the users thru all the security errors thrown up by the browser was challenging. It could take 15 minutes just to get thru that step. So then we got a certificate but getting it installed and working on the DMZ server was a bear. Solarwinds does not have adequate instructions on how to do this. Took quite a bit of research. Getting connected to remote users can be challenging the first time you connect to them (if they don't have the client agent installed) even with a certificate installed. I really miss our previous cloud-based solution which was so much easier to use, plus it had more options, like transferring files between computers, but it became unaffordable. Dameware feels very awkward to me compared to it. I can't really rate the customer support because we dropped support due to the cost. So I just flounder around on my own when we have a problem with it, trying to fix it (like trying to get the certificate installed). The support was helpful when we first bought it and I had to get it installed and working on the server. Review Source CM Chong M. IT Technician Supervisor Entertainment Used the software for: 2+ years ### "Great software and beats other competitors!" August 22, 2017 5.0 Virtual RDP, assisting users from all departments, better way to see the problem over a virtual screen, saves the long walk across the floor when an issue can be rectified within a few minutes. Pros The ability to export your (Saved Host List) onto a .json file and migrate it to a new computer! The ability to view the entire Active Directory list of computers! The MRC Ping feature, love how we can use that ping and connect feature! The ability to set permissions required on connect for certain host of computers. Cons On a user that has dual screens, required to switch from screen 1 and 2. The way the old version auto-created a host into your host list when typing over a saved (computer) on your host list, on the new version you are required to click (+New) then type in a computer name, by mistake sometimes we tend to type in a computer name when Dameware loads and mistakenly erase a saved host computer, a bit frustrating at most. Review Source VR Verified Reviewer Technology Coordinator Education Management Used the software for: 2+ years ### "Dameware Mini Remote" September 12, 2018 5.0 It was a little clunky in the beginning but has evolved. We don't seem to have many issues using now. Pros It allows us to remote in to user machines (Mac and PC) to troublshoot and aid in resolving user issues. Cons Versions need to match for the tool to connect other than that it has been a valuble tool for our technicians. Review Source SB Steven B. Analyst II Packaging and Containers Used the software for: 2+ years ### "Product is used in our large corporation and is a time saver with manual deployments & support." August 22, 2017 4.0 Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful. Pros Easily deployed to pcs which do not have the Dameware client. Great options to repair a broken Dameware clients, doesn't happen often :0) but great to have when needed. Good quality video, not much more network overhead than plain RDP but much more useful. Cons Password function does not integrate with Active Directory, this often causes me to lock my self out when my PW changes every 45 days, self inflicted i know, but... Sometimes disconnects when changing users on a remote PC. Interface is a bit clunky.... However, these few things are far outweighed by Dameware's usefulness and solid performance. Definitely worth having!!! Review Source LH Lisa H. Systems Administrator Non-Profit Organization Management Used the software for: 2+ years ### "Like this software a lot" August 22, 2017 5.0 I have a checklist of things to do upon arriving at work, and being able to do them from my workstation is far more efficient than having to do them from the server. So, Dameware has made my access to the server highly efficient and I'm more productive using it. Pros I like that it was pretty easy to purchase, install, and update. I like the user interface, and it's easy knowing when a new version has been released (good email communication) and then to update the version (and to renew). I don't use it to access my coworkers' workstations, but just to access the server from my workstation, which is all I need. We're a small business, and if I have to see something on another workstation, it's better for me to go to it, as often there are environmental variables that should get my attention as well (say, the plant on the shelf over the workstation). Review Source DT David T. Database Administrator Hospitality Used the software for: 2+ years ### "This is a very organized virtual support tool to enable IT professionalsto quickly assist customers." September 27, 2017 5.0 Seemless and organized remote support capabilities from one source application. Pros I love the organization inbuilt into this program as well as the ability to access management tools directly from this computers entry in the directory. if i need logs from a machine i just pull them from dameware. if i need to drop to a console of a remote machine i dont have to rdp in first to then open a command prompt. Cons This software requires you to manually login to the remote machine if no one is logged in. Single Sign on capabilities are rather limited with this software solution. Review Source JK Joseph K. Systems Engineer Defense & Space Used the software for: 2+ years ### "It's like I am at the workstation with the user; there's not much I can't do." August 23, 2017 5.0 The best remote desktop support and server support software money can buy. Pros Universality, it really doesn't matter what group policies are enabled for remote desktop as long as there exists the ability to execute services as an administrator. The RPC ping feature is amazing as well when doing reboots of clients or servers. I really can't say how much I like that feature. Just being able to reconnect after a reboot automatically is amazing. Smart Card authentication is a much needed feature! Thanks for the addition. Cons Offline licensing is a pain. Copying keys, transporting cd's between air-gapped networks is a massive inconvience. If something could be done to shorten the key length to something speakable it would be a HUGE improvement. Review Source MW Miles W. Systems Admin Warehousing Used the software for: 1-2 years ### "We have around 300 end users and own 5 licenses. There are 2 of us that use it the majority of time." August 22, 2017 5.0 Pros I love the tool box at the top of the screen. So much functionality. "View Only"; "Print" and many more. It is very reliable as long as your network is functioning correctly. I was used to having to have IP address to connect at last job but find using the computer name to be just as easy, if not better all together. We got a few more licenses to give the remote access feature to a few other employees and it was very easy to explain to them how to use it properly. Cons It took a little while to get used to the format. But no different than any new software. It also took a few tries to get the logging in to work smoothly. However, once I figured it out there has been no issues. Review Source RS Richard S. IT Supervisor Education Management Used the software for: 2+ years ### "Great remote software" February 20, 2020 4.0 Able to remote into a end users computer quickly even when they are not right at there desks. can troubleshoot issues over 7 buildings without having to go to each one. Always fast and very few issues using the program. Pros Easy to remote software. Pretty easy setup and installation. Don't need any end user intervention why remoting into a desktop machine. Cons Sometimes take a litte time to populate all the computers that we have in active directory. Nothing really I dislike about the software. Reason for choosing Dameware Have used it in the past and always liked it. Review Source VR Verified Reviewer Team Lead Marketing and Advertising Used the software for: Less than 6 months ### "Good Software" July 27, 2022 5.0 Pros Dameware works perfectly. It is cheap and has very good support Cons I found an even cheaper tool and it works great. Review Source JV John V. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Powerful remote desktop management" February 6, 2018 5.0 Quickly troubleshoot remote desktops with this software. You will recover your costs quickly with saved time with this software. Pros I like the speed and ease of using this software. It has saved us hundreds of hours by giving us a quick tool to troubleshoot end user issues without having to go onsite. It's more than just a remote desktop connection, you get multiple authentication options and can maintain connects, sign in/out, etc. all while staying connected to the remote computer. Cons We discovered some Windows 10 compatibility issues with our current version that we are working through (mostly by upgrading to the latest version). 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