# respond.io Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is respond.io the right Live Chat solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179311/Rocketbots/reviews --- respond.io 4.6 (52) [View alternatives](https://www.capterra.com/p/179311/Rocketbots/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of respond.io Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews Ryan C FounderComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “From an agency and enterprise perspective, the ability to manage multiple workspaces, roles, and now distinct AI and human agents is a huge plus.“ December 17, 2025 JM Joel M CEOReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “We asked for a full refund on the downtime, as the product was unusable, and Respond rejected the request. If you're looking for a fast setup and good support, Respond.io might not be the best fit.“ March 13, 2026 CM Carlos M CCOO - Chief Customer OfficerE-Learning, 51 - 200 employeesUsed the software for: 1-2 years. “What I liked most about respond.io was the ability to centralize all our messaging channels in one platform, allowing our team to respond faster, stay organized, and provide a more consistent experience to customers.“ September 16, 2025 AB Angel B Chief Technology OfficerMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “In case you are more advanced in to APIs or Webhooks, the only thing I don't like is that with the API you can not download photos. But that is something you can do on the browser or in the app.“ September 16, 2025 MR Mialinirina Davidien R Booking ManagerEvents Services, 11 - 50 employeesUsed the software for: 6-12 months. “Respond facilitates the communication with the client in a way that it enables me to express my answer correctly and with the right tone, using the magic wand , valuing my answer and make the communication quick enough for it to sound like a normal chat with professional worker.“ September 17, 2025 BC Brett C DirectorReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “The bank flagged all payments to this company as suspicious, unable to pay, poor support and charged us for a frozen and cancelled account.“ August 25, 2025 HH Harris H Director MarketingRetail, 11 - 50 employeesUsed the software for: 6-12 months. “The platform is powerful, intuitive, and full of smart tools that save time and boost productivity. While there are some minor drawbacks around pricing and integration, the value it delivers in terms of automation, customer support, and centralizing communications far outweighs the cons.“ September 16, 2025 CH Christine H Case Management Director and Special Projects CoordinatorLegal Services, 11 - 50 employeesUsed the software for: More than 2 years. “Through no fault of theirs, it is Whatsapp integration is less than ideal because US users are unable to make outbound calls using the system.“ September 16, 2025 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan C. Founder Computer Software Used the software for: 1-2 years ### "Respond.io is a serious omnichannel platform for teams who care about structure and scale" December 17, 2025 5.0 Overall, respond.io has been a foundational platform for building serious WhatsApp and omnichannel customer engagement systems. It is not just a messaging inbox, but a control layer for sales, support, and automation when used correctly. We have successfully deployed it across multiple outlets, business units, and clients with strict role separation, automation rules, and performance tracking. It supports disciplined execution, which is rare in chat platforms. Respond.io rewards teams who think in systems, not shortcuts. If you invest in proper setup, SOPs, and strategy, it becomes extremely powerful and reliable. For agencies and businesses operating at scale, it is one of the best platforms available today. Pros Respond.io is one of the most robust omnichannel messaging platforms I have used, especially for WhatsApp-first businesses. The biggest strength is how well it handles complex, real-world conversation flows across multiple channels, teams, and outlets without becoming fragile. The workflow automation is extremely powerful once you understand it, allowing us to build disciplined lead qualification, routing, follow-up, and escalation logic that actually works at scale. It supports serious CRM-style thinking rather than just basic chat replies. Another standout is how well respond.io integrates with external systems like CRMs, booking tools, webhooks, and automation platforms. This makes it possible to design end-to-end systems rather than disconnected chat tools. From an agency and enterprise perspective, the ability to manage multiple workspaces, roles, and now distinct AI and human agents is a huge plus. It is clearly built for businesses that care about structure, data quality, and long-term scalability. Cons Respond.io has a learning curve. It is not a plug-and-play tool for beginners, and teams without clear SOPs or system thinking can easily misuse it or overcomplicate their setup. Some features and UI decisions evolve quickly, which is generally positive, but it can occasionally cause confusion for teams that rely on stable internal documentation. You need to actively keep your internal SOPs updated. Pricing may feel high for small businesses if they are not fully utilising automation, integrations, or multi-agent workflows. The value really shows only when you design proper systems around it. Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[SleekFlow](https://www.capterra.com/p/232245/SleekFlow/) Reason for choosing respond.io Just offered us more flexibility and we really liked the product. Switched from [Wati](https://www.capterra.com/p/204314/WATI/) Much better UX and UI in respond. We manage a large number of conversational platforms for businesses. Review Source Response from respond.io February 13, 2026 Thank you so much for the incredibly thoughtful review. We truly appreciate the time you took to articulate your experience. It’s great to hear that respond.io is supporting your structured, multi-channel workflows across teams and outlets — especially from an agency and enterprise perspective. We also appreciate your honest feedback about the learning curve. $espond.io is designed for teams that think in systems, and the value really shows when automation, integrations, and SOPs are intentionally implemented. Striking the balance between power and usability is something we continuously refine. Thank you again for your trust and for choosing respond.io over other platforms. We’re proud to support teams that care about structure, data quality, and long-term scalability! 🚀 HH Harris H. Director Marketing Retail Used the software for: 6-12 months ### "Respond.io: A Game-Changing Platform for Centralized Customer Conversations" September 16, 2025 5.0 Overall, my experience with respond.io has been excellent. The platform is powerful, intuitive, and full of smart tools that save time and boost productivity. While there are some minor drawbacks around pricing and integration, the value it delivers in terms of automation, customer support, and centralizing communications far outweighs the cons. It has truly streamlined how we manage conversations across multiple channels. Pros I love how respond.io unifies all communication channels—WhatsApp, Facebook, Instagram, and more—into a single platform. The workflow automation and AI agent are standout features that make customer engagement seamless and efficient. Their customer support is also top-notch: fast, friendly, and genuinely focused on helping you succeed. Cons The pricing for Monthly Active Contacts (MACs) can feel high, especially for growing businesses. Also, the limited native support for Magento integration means relying on Zapier, which adds extra cost and complexity. Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/) Reason for choosing respond.io workflow and chat automation is better on respond.io Review Source Response from respond.io September 26, 2025 Thank you so much for the fantastic review! We’re thrilled to hear that respond.io has helped streamline your customer engagement across channels and that you’ve found value in our automation, AI tools, and support team. That’s exactly what we aim for. 🙌 We appreciate your feedback on pricing and integrations. We’re constantly working on improving the platform and expanding native integrations. If there’s a particular Magento use case you’d like to see supported, feel free to share it with us or vote for it on our public roadmap — we’re always listening: https://roadmap.respond.io/ Thanks again for choosing respond.io. We’re proud to be a part of your growth journey! 🚀 JM Joel M. CEO Real Estate Used the software for: Less than 6 months ### "Good product, poor support" March 13, 2026 1.0 Sadly a very poor experience, even though it's a good product. It cost us months to set up, and a vast amount of wasted time in the process, whilst they refused to pause or refund billing during the time. Pros It's a good platform with a lot of useful features. The AI Agents are more effective than many of the competitors we tried. Cons We lost 3 months trying set it up due to integration failures on calling. Respond.io support is managed by a team inbox of nameless people. There is little ownership off issues or proactivity. After 3 months of back and forth with the telco provider and Respond, we finally got a fix. We asked for a full refund on the downtime, as the product was unusable, and Respond rejected the request. If you're looking for a fast setup and good support, Respond.io might not be the best fit. Alternatives considered [Superchat](https://www.capterra.com/p/210968/Superchat/)[Intercom](https://www.capterra.com/p/134347/Intercom/) Reason for choosing respond.io AI Agent builder and functionality seemed better Review Source Response from respond.io March 19, 2026 We’re glad to hear you saw value in the platform and our AI Agents. We also take concerns around setup experience and support seriously, and we appreciate you highlighting this. Our team has reached out to connect with you and work through this together. If there’s anything further you’d like to share, you can always contact us at https://respond.io/contact. Thank you again for your feedback, it helps us continue improving. KB Kim B. Head of Product Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic industry leader that does it all. " September 16, 2025 5.0 Overall, fantastic. We've been able to scale our business and grow from strength to strength with Respond.io as the backbone for our WhatsApp-based health support product Pros Respond.io has a great balance between structured and flexibility, to be able to set your company's account up to suit your needs. It is very easy for us to onboard our staff quickly, and the mobile app helps a lot. Between the community support, the canny.io board and the support received via Respond's WhatsApp channel, we've always been in good hands - and have had the proper escalation facilitated in unique cases. They are always working on improving the product - we've been a client for the past 2 years and it looks a lot different than when we signed up initially. All the build seems to be client-led, given that we can log requests and vote on them via Canny. Cons Sometimes, the data in certain client fields just clear without explanation. We've had to make provisions to cater for this. The fields on the sidebars don't allow for formulae/calculation and have a limited amount of text you can use. Switched from [Freshchat](https://www.capterra.com/p/158117/Freshchat/) FreshChat was incredibly buggy - sometimes sending 10 messages to a client, or the placeholder text name, for example. It was significantly hurting our business. Review Source Response from respond.io September 26, 2025 Thank you so much for the thoughtful review! We’re thrilled to hear that respond.io has helped your team onboard quickly and scale effectively — and we’re especially glad our support and roadmap have made a difference. We also really appreciate your feedback. While we’ve made big improvements based on customer input, we know there’s always more to do! Thanks again for trusting respond.io as your communication backbone. We’re proud to be part of your journey 🚀 KC Keith C. travel consultant Hospitality Used the software for: 2+ years ### "The best efficient smooth conversation management system" September 16, 2025 5.0 It is great and the best experience to communicate with customers. it remains professional but same time giving direct access to communication with a client. Pros Its very user friendly , easy to manage tickets. The chats are quick with great customization that meet a users desires in most cases. Cons Just a small way to mark sales based on the stage of the sale would be nice addition and more color codes for customization Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Not user friendly, and the support system was not smooth. Review Source Response from respond.io September 26, 2025 Thank you for the wonderful review! 💬 We’re happy to hear respond.io is helping your team manage tickets and chats smoothly while still allowing for the customization you need. Appreciate your suggestion on marking sales stages and expanding color options, we can see how that’d be helpful! If you haven’t yet, feel free to submit the idea or vote on our public roadmap: https://roadmap.respond.io. We’re always listening and building based on feedback like yours. Thanks again for trusting us to power your communications. 😊 DO David O. Real Estate Agent Real Estate Used the software for: 1-2 years ### "A good fresh crm to start improving your business" September 16, 2025 5.0 Respond was one of the firsts experiences that i had with crm softwares and im so glad to be able to used it to improve my lead management Pros Respond its so easy and intuitive to use, it was one of the first crm softwares that i tried and actually enjoyed working on it, the fact that you can send direct messages through their own whatsapp makes the experience more professional for our clients Cons The free version doesnt let you do that much but it is completely understandable because it is well equilibrated between price and benefits Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) The interface of hubspot wasnt so easy to use and also it was kinda problematic Review Source Response from respond.io September 23, 2025 Thank you so much for the kind words! 💬 We’re really glad to hear that respond.io made such a great first impression and helped improve your lead management. 🙌 Appreciate your feedback on our platform, we try to strike the right balance between access and value, and it’s great to know it worked well for you. If you have any feature requests, be sure to visit our roadmap: https://roadmap.respond.io/ Thanks again for taking the time to share your experience! 🚀 RB Rick B. General Manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Hands-down the best Customer Interface Software I could find!" October 16, 2025 5.0 It has been great from the get go - from white-glove onboarding and personalised service, to ongoing support that is easy to work with, I have absolutely no complaints. Pros They keep growing the offering, and they actually listen to user feedback and suggestions. It is so refreshing to use a product which is constantly evolving and redefining customer service. Cons Some features are not yet available (IVR menus, highly configurable VOIP, etc) which a previous platform had, but it given the amount of effort put in over the last year to growing the platform and its features, this is a minor platform. Switched from [Trengo](https://www.capterra.com/p/177967/Trengo/) Trengo updated our subscription price by 300% and then was cocky about it at the same time when we raised our concerns. Review Source Response from respond.io October 30, 2025 Thank you so much for the glowing review! 🙌 We’re thrilled to hear that respond.io has made a positive impact on your business. We really appreciate your recognition of our ongoing efforts to grow and improve the platform. If you’d like to track progress or share new ideas, feel free to visit our roadmap: https://roadmap.respond.io 🚀 We’re grateful to be part of your journey and excited to keep supporting you! SD Stef D. COO Internet Used the software for: 2+ years ### "A Game-Changer for WISP Client Support" September 16, 2025 5.0 Respond.io has transformed our client support at TCS WiFi. It centralizes all customer communication into one platform, making our responses faster, more organized, and professional. The automation and integrations save our team time, while clients enjoy seamless, real-time support. For a WISP handling high volumes of customer queries, Respond.io is an absolute game-changer. Pros The ability to unify all client communication channels in one place. Respond.io makes it effortless for our support team to manage WhatsApp, email, and other platforms without jumping between apps. This centralization, combined with automation, has drastically improved response times and client satisfaction. Cons The platform is powerful, but it can feel a bit overwhelming at first because of all the features and settings. It takes some time to learn and customize everything for your workflows. That said, once set up, it runs smoothly and delivers real value. Alternatives considered [Splynx](https://www.capterra.com/p/220185/Splynx/)[WhatsApp Business API](https://www.capterra.com/p/10025303/WhatsApp-Business-API/) Reason for choosing respond.io Full integration into all our chat platforms Review Source Response from respond.io December 4, 2025 Thank you so much for the amazing review! We’re thrilled to hear that unifying all your client communication channels into one platform has made such a big impact on your support workflow. It’s great to know that automation and centralization are helping your team respond faster and deliver a more professional, seamless experience. We appreciate your honest note about the platform feeling overwhelming at first. Respond.io is quite powerful, and there’s a lot you can customize — but we’re glad to hear that once everything was set up, it ran smoothly and delivered real value. If you ever need guidance as you continue refining workflows, our team is always here to help: https://respond.io/contact Thanks again for sharing such a detailed experience. We’re really proud to support TCS WiFi and excited to keep helping your team deliver fast, organized, real-time support to your customers! 🚀 Arthur M. Branch Manager Insurance Used the software for: 2+ years ### "Value for money" December 18, 2025 5.0 Very good, using different platforms allows me to have better results, so that is perfect for my business. Pros Flexibility through different platforms. It helps me have a broader chance to get more customers, and have better results. Cons The whatsapp situation, that after 24 hours of no contact, the customer needs to send us a message so we can continue a conversation. Review Source Response from respond.io January 2, 2026 Thank you so much for the review! We’re glad to hear that respond.io’s flexibility across different platforms is helping you reach more customers and achieve better results for your business. We appreciate your feedback about the WhatsApp 24-hour window. That behavior is part of WhatsApp/Meta’s messaging policy to ensure proper user consent, and all providers are required to follow it. We understand it can feel limiting at times, and we’re always keeping an eye on any policy updates that could make this smoother in the future. Thanks again for sharing your experience and for the recommendation. We’re happy respond.io is delivering value for your business! Noel C. DIRECTOR Sports Used the software for: 1-2 years ### "Effortless WhatsApp Integration" December 18, 2025 5.0 Easy to use, I've gotten support when needed on setting up workflows for messaging - their support team is also very knowledgeable. Pricing is comparable to other kinds of platforms who also try to do the same thing. Pros Easy for all employees/team members to hop in and manage our whatsapp inbox. We use it to communicate with existing clients in our gym/coaching facility. Cons I didnt really find anything that I disliked. They've constantly added new features every few months, with the recent AI agent being my favourite. Review Source Response from respond.io December 30, 2025 Thank you so much for the review! We’re glad to hear that respond.io has made it easy for your whole team to manage your WhatsApp inbox and communicate with clients at your gym and coaching facility. It’s great to know you’ve been enjoying the regular feature updates, especially the AI agent and that our support team has been helpful with setting up workflows. We’ll be sure to share your kind words with them! Thanks again for sharing your experience and for the recommendation. We’re happy to support your team and look forward to continuing to grow with you! 🚀 MAG Marco Antonio G. Ingeniero en soporte tecnico Computer Software Used the software for: 2+ years ### "Un excelente gestor de chats" October 15, 2025 5.0 muy buena, nos ha ayudado a optimizar tiempos y mejorar la comunicacion con el cliente final la implementacion ha sido de las mejores deciciones que hemos tomado Pros Poder administrar los chats de dferetne canales en un mismo lugarl mejorando la atencion al cliente, el uso tan facil e intuitivo. Cons La duplicidad de chat en ocaciones se duplica el chat y tienes que buscarlo manualmente eso entorpece un poco la operacio Review Source Response from respond.io October 16, 2025 ¡Gracias por tu excelente reseña! Nos alegra saber que respond.io te ha ayudado a centralizar chats de distintos canales y a mejorar la comunicación con tus clientes. Sobre el tema de la duplicación de chats, ¿podrías escribirnos con más detalles para entender mejor tu caso? Puedes hacerlo aquí: https://respond.io/es/contact — así podremos ayudarte de forma más precisa 💡 ¡Gracias por confiar en nosotros y por ser parte de nuestra comunidad! 🚀 JS Jacqueline S. Agente de soporte al cliente Consumer Services Used the software for: 2+ years ### "Excelente opción " September 17, 2025 5.0 Mi experiencia con respond.io ha sido muy positiva. Me ha ayudado a organizar mejor la atención al cliente, ahorrar tiempo y ofrecer un servicio más profesional. Sin duda lo recomendaría a otras empresas que quieran gestionar sus conversaciones de forma más eficiente. Pros Lo que más me gustó de respond.io es lo intuitiva que resulta la plataforma. La curva de aprendizaje es muy corta y permite centralizar todos los mensajes en un solo lugar, lo que facilita mucho la comunicación con los clientes. Cons En general todo funciona bastante bien. Lo único que podría mejorar es la velocidad de carga en algunos apartados cuando se maneja un volumen alto de mensajes, aunque no es un problema grave Review Source Response from respond.io September 23, 2025 ¡Gracias por tu reseña tan positiva! 💬 Nos alegra saber que respond.io te ha resultado intuitivo y útil para centralizar tus conversaciones y brindar un servicio más profesional. Eso es justo lo que queremos lograr. 🙌 Si tienes alguna idea para nuevas funciones o mejoras, te invitamos a compartirla o votar por funciones ya solicitadas en nuestro roadmap público. 🚀 https://roadmap.respond.io/ Gracias por confiar en respond.io. ¡Nos encanta ser parte de tu flujo de trabajo! 💙 CM Carlos M. CCOO - Chief Customer Officer E-Learning Used the software for: 1-2 years ### "A Reliable and Efficient Multichannel Messaging Solution" September 16, 2025 5.0 Overall, my experience with respond.io has been very positive. The platform is intuitive, reliable, and has significantly improved our team’s communication efficiency across multiple channels. Pros What I liked most about respond.io was the ability to centralize all our messaging channels in one platform, allowing our team to respond faster, stay organized, and provide a more consistent experience to customers. Cons What I liked least about respond.io was that the reporting and analytics features felt a bit limited and required manual workarounds to get deeper performance insights. Review Source Response from respond.io September 23, 2025 Thank you so much for your thoughtful review! 💬 We’re thrilled to hear that respond.io has helped streamline your team’s communication across channels. We also appreciate your feedback on reporting and analytics. If you have any specific features or insights you’d like to see, feel free to share them with us or submit them via our roadmap: https://roadmap.respond.io Thanks again for being with us, we’re excited to keep growing with you! 🙌 PG PRAISE G. Functions Manager Information Services Used the software for: 1-2 years ### "PraisePoint Review" September 16, 2025 5.0 Reduced response times: they no longer switch between Facebook, WhatsApp, etc. → everything in one dashboard. Pros Easy to use / friendly UI Many users say the user interface is intuitive; it’s fairly quick for new team members to learn. Cons No “always-free” plan There’s usually just a trial period. After that, you must pay to unlock features. For micro-businesses or people just starting, this can be a barrier. Review Source Response from respond.io September 26, 2025 Thank you so much for the kind review! We’re glad to hear that respond.io is helping your team stay organized and responsive across multiple channels, exactly what we aim to deliver. Everything in one dashboard is what we’re all about. 🙌 Thanks again for choosing respond.io and for taking the time to share your experience! DM Diego M. ING EN TELEINFORMATICA Computer Software Used the software for: 1-2 years ### "súper óptimo y cómodo" October 6, 2025 5.0 Muy buena experiencia: respond.io nos ayudó a centralizar mensajes, automatizar respuestas y trabajar en equipo con mayor eficiencia. Ahora damos soporte más rápido y organizado a nuestros clientes. Pros Me gusta mucho su interfaz la manera en la que puedo gestionar los chats, soy un agente de soporte y esta herramienta me permite atender varios tickets a la vez Cons En realidad todo está perfecto ya que otras herramientas no son tan amigables , la interfaz se me hace muy cómoda y ligera Review Source Response from respond.io October 8, 2025 ¡Gracias por tu reseña! 😊 Qué gusto saber que respond.io te ha ayudado a gestionar varios tickets a la vez y mejorar la eficiencia de tu equipo. Nos alegra que la interfaz te parezca cómoda, ligera y fácil de usar — ¡justo lo que buscamos! Gracias por confiar en nosotros para brindar soporte más rápido y organizado a tus clientes. ✨ VR Verified Reviewer Business Development Construction Used the software for: 6-12 months ### "Customer service management thru respond" December 17, 2022 4.0 We use this software everyday to engage with our Customers and answer their queries. The experience is good so far - The support from the respond team to help us build workflow is also very good. Pros The respond can help us manage multiple chats - We have two separate departments working on a single platform and few of our workflows are getting automated. This help us filter genuine queries. Cons The respond is slow compared to our previous software - Sometimes the notifications are unheard if in a different windows tab - Apart from that this software is good. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Price Review Source Response from respond.io August 6, 2025 Hi there, thank you for your thoughtful review! 💬 We’re glad to hear that respond.io is helping you manage chats across departments and streamline workflows to filter genuine queries — that’s exactly what we aim for! We appreciate your feedback about performance and notifications. We’re always working to improve the platform and will share your comments with our product team. Be sure to check out our roadmap to request for or vote on new features: https://roadmap.respond.io/ Thanks again for being with us! 🙌 NN Nijil N. Employer Success Manager Staffing and Recruiting Used the software for: 6-12 months ### "Great app with standard features." October 1, 2022 5.0 Wonderful experience :) Pros respond is a standard app that helps in hassle free chatting experience with our users. Cons Could improve in adding dark mode theme. Implement features that support gif on chats Review Source Response from respond.io August 6, 2025 Thanks for the great review, Nijil! 💬 We're glad to hear you're enjoying a smooth messaging experience with respond.io. Appreciate your suggestions on dark mode and GIF support, you'd be pleased to know that we support both of those features now! Feel free to submit or upvote other ideas at https://roadmap.respond.io Thanks again for being with us! 🙌🚀 PL Pranay L. In-charge of Operations and Partnerships Computer Software Used the software for: Less than 6 months ### "Awesome product with awesome customer support" July 2, 2020 5.0 Pros They guided me through the product very well. The customer support on WhatsApp was instantly available and they answered all my questions. Awesome job! Cons The ability to send bulk WhatsApp template messages from the dashboard is currently not available. But it seems like they are going to launch this feature in the coming weeks. Review Source Response from respond.io August 6, 2025 Thanks for the awesome review, Pranay! 💬 We're thrilled to hear our team was able to support you quickly and effectively. Just in case you missed it, bulk WhatsApp template messaging has been available on respond.io for some time now. If you need help getting started, please don't hesitate to reach out: https://respond.io/contact. Thanks for being with us! 🚀 EYA Esmeralda Yaquelin A. Lider del equipo de cobranzas Banking Used the software for: 1-2 years ### "Resumen de mi experiencia con respond" September 22, 2025 5.0 En general, la experiencia fue buena para brindar una atención fluida a los clientes, mejorar el CSAT y facilitar la gestión de los agentes. Pros La interfaz es muy fácil de utilizar y los reportes me muestran toda la información necesaria sobre los clientes, la gestión y la conexión de mis agentes. Pero lo que más me gustó fue el servicio de atención al cliente, me puse en contacto para recomendar una actualización y, al día siguiente, ya tenía la mejora implementada. Cons Lo que menos me gustó fueron las caídas del bot en algunas ocasiones, ya que dejaba a ciertos clientes sin derivación. Además, la paleta de colores de las burbujas del chat era muy similar, lo que dificultaba diferenciar las conversaciones entre mis agentes y los clientes; al ingresar, me resultaba fácil perderme entre las respuestas. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Porque no brinda la variedad ni la profundidad de reportes que sí ofrece respond.io. Review Source Response from respond.io December 4, 2025 ¡Gracias por compartir tu experiencia! Nos alegra saber que la plataforma, los reportes y el soporte te han sido útiles para mejorar la atención y la gestión de tu equipo. También agradecemos tus comentarios sobre lo que podríamos mejorar. Tomamos muy en serio la retroalimentación de nuestros clientes. Si tienes más sugerencias o quieres proponer mejoras, puedes enviarlas o votarlas en nuestro roadmap público: https://roadmap.respond.io/ ¡Gracias de nuevo por tu confianza en respond.io! Siempre estaremos aquí para apoyarte. SS Stefan S. Co-Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "An Indispensable Tool for Streamlined Communication" September 16, 2025 5.0 My overall experience with Respond.io has been extremely positive. It has completely transformed our communication workflow and made it much simpler to engage with customers across all our channels. The platform is intuitive, reliable, and has quickly become an indispensable tool for our business. Pros The multi-channel support and ease of use are the standout features. I absolutely love that I can manage all my conversations from different platforms in one unified inbox. This saves my team a significant amount of time and makes us incredibly efficient. The automation tools are also a huge plus, allowing us to handle routine queries without manual effort, which is fantastic for productivity. Cons The reporting and analytics features could be more robust. While the platform is great for day-to-day operations, getting a deep dive into customer conversation trends and agent performance can be a bit challenging. More customizable dashboards and advanced filtering options would be a great addition to provide more actionable insights. On a separate note, I believe API access should be a standard feature on all plans, including the basic one. Having a fully integrated API is crucial for businesses of all sizes to automate workflows and connect with other applications, and it would greatly enhance the value of the platform for all users. Review Source Response from respond.io December 4, 2025 Thank you so much for the thoughtful review! We’re glad that the multi-channel inbox and automations have made such a big impact on your team’s efficiency. It’s great to know respond.io has helped streamline your daily communication workflow across all your channels. We also really appreciate your detailed feedback on reporting, dashboards, and API access. Insights like these are incredibly valuable as we continue improving the platform. If you haven’t already, we’d love for you to share or vote for these ideas on our public roadmap: https://roadmap.respond.io/ it helps us prioritize what matters most to users like you. Thanks again for being with us for over two years. We’re glad respond.io has become an indispensable tool for your business, and we look forward to continuing to support your growth! CH Christian H. ingeniero en soporte tecnico Computer & Network Security Used the software for: 2+ years ### " Todo en el mismo lugar" September 17, 2025 5.0 respond.io lo uso a diario todo el día en mi jornada ya que es la herramienta principal que uso para comunicarme con los clientes realmente no hay cliente que no lo atienda por este medio lo cual a echo que respondio.io sea una herramienta indispensable para el desarrollo de mis actividades Pros realmente que todas las conversaciones de distintos números de mi empresa así como redes sociales esta todo en el mismo lugar sin necesidad de tener muchas aplicaciones abierta al mismo tiempo si no todo en un solo lugar lo cual facilita el trabajo en el sentido de estar en contacto con varios clientes al mismo tiempo Cons el que se duplican números por las ladas +52 y +521 lo cual en veces causa confusiones por tener al mismo cliente en dos chats distintos Review Source Response from respond.io September 26, 2025 ¡Gracias por tu increíble reseña! 💬 Nos alegra mucho saber que respond.io te ha facilitado la comunicación con varios clientes desde un solo lugar. Que lo uses todos los días como herramienta principal es algo que valoramos muchísimo. 🙌 Sobre el problema con la duplicación de números con +52 y +521 — ¡buena noticia! Ese problema ya ha sido resuelto. Puedes encontrar más detalles en nuestro roadmap aquí: https://roadmap.respond.io/feature-request/p/contacts-prevent-duplicate-contact-created-for-whatsapp-numbers Si tienes más ideas o sugerencias, no dudes en compartirlas ahí también. 🚀 ¡Gracias por seguir confiando en nosotros! AB Angel B. Chief Technology Officer Mental Health Care Used the software for: 2+ years ### "Best omnichannel tool in the world" September 16, 2025 5.0 I have been using respond.io since 2021, it fit all my needs connecting channels just in one place and automationa made My life easier. Pros It is very easy to use, the documentation on the website is very complete and also there are many videos on YouTube, you can connect a lot of channels like WhatsApp, Telegram, FB, IG and many more. Cons In case you are more advanced in to APIs or Webhooks, the only thing I don't like is that with the API you can not download photos. But that is something you can do on the browser or in the app. Review Source Response from respond.io September 26, 2025 Thank you for the fantastic review, it’s great to hear that respond.io has been supporting your team since 2021! We also appreciate your feedback. Our team is always looking for ways to improve, and we’d love for you to share or vote on feature ideas via our public roadmap: https://roadmap.respond.io. Every suggestion helps shape what we build next. Thanks again for trusting us as your go-to omnichannel tool. 🚀 MDR Mialinirina Davidien R. Booking Manager Events Services Used the software for: 6-12 months ### "Love respond.io" September 17, 2025 5.0 I've been using Respond.io since last April, it 's always surprised me with new feature that I didn't know existed and that make the communication even more comfortable. Lately, I just discovered that I can use Respond.io for replying client's emails and send the message through email form as well, such an amazing discovery. Pros Respond facilitates the communication with the client in a way that it enables me to express my answer correctly and with the right tone, using the magic wand , valuing my answer and make the communication quick enough for it to sound like a normal chat with professional worker. Cons I still do not like the fact that I cannot delete a message I sent by mistake. Sometimes there are messages dedicated to another client sent to another client so , I wish I could delete the message instead of apologizing for the mistake. Review Source Response from respond.io September 23, 2025 Thank you so much for the thoughtful review! We’re glad respond.io has made your communication with clients more efficient and professional, that’s exactly what we strive for. ✨ We also truly appreciate your feedback about message deletion. At the moment, this isn’t something we can support due to limitations from Meta. However, we’re actively tracking interest in this on our public roadmap, and rest assured, if the restriction is ever lifted, we’ll be ready to implement it! https://roadmap.respond.io/feature-request/p/channel-improvement-option-to-edit-delete-messages-sent-by-mistake In the meantime, if you have any other feature ideas, feel free to submit them or upvote existing ones. Thanks again for choosing respond.io, we’re glad to be part of your journey! RT Robi T. IT Manager Computer & Network Security Used the software for: 1-2 years ### "Best AI Agent, Call Center Whatsapp and AI Agent " September 16, 2025 5.0 Overall the messaging system, AI Agent especially is the best including whatsapp for call center system. The Automation assignment to the agent work more than as expected. Pros The AI Agent very responsive and good understanding, this help a lot to reduce agent user. Integration with another app also very easy. Cons Need IP Telephony SIP (asterisk) Integrations for call, not only whatsapp call. This will make great solution for CRM Contact Point. Switched from [Mekari Qontak](https://www.capterra.com/p/241702/Qontak/) The features on respond IO is more advance Review Source Response from respond.io September 23, 2025 Thank you for your fantastic review! We’re thrilled to hear that our AI Agent has helped your team reduce manual workload and improve operations. That’s exactly what we built it for! We also appreciate your suggestion about Asterisk integration, it’s insightful feedback and we’ll be sure to pass it along to our product team. If you’d like to request or vote on other features, be sure to visit our roadmap: https://roadmap.respond.io/ Thanks again for choosing respond.io 🙏 we’re here to help you keep scaling. CG Claudio G. Informática Computer Software Used the software for: 1-2 years ### "respond.io lo mejor para integración para atención a clientes" September 17, 2025 4.0 facilidad de uso, gestión de clientes muy organizado y personalización adaptable a nuestro servicio de atención Pros integración con redes sociales, muy benéfico para atención a clientes y uso de la gestión de negocios mediante la IA Cons en algunos chats no permite ingresar el uso de plantilla y por consiguiente no permite enviar mensajes Switched from [Voximplant Kit](https://www.capterra.com/p/10004407/Voximplant-Kit/) no cumplió con nuestra demanda y demasiados problemas con la comunicación Review Source Response from respond.io September 23, 2025 ¡Gracias por tu reseña y por compartir cómo respond.io ha sido beneficioso para tu equipo! Nos alegra saber que la integración con redes sociales y el uso de IA han mejorado tu gestión de clientes. 🙌 Con respecto a tu observación sobre las plantillas de mensajes, nos gustaría saber más para poder ayudarte mejor. ¿Podrías ponerte en contacto con nosotros para darnos más detalles? Esto nos permitirá investigar a fondo y darte una mejor orientación. https://respond.io/es/contact Y si tienes más ideas o sugerencias, no dudes en compartirlas o votar por funciones en nuestra hoja de ruta pública: https://roadmap.respond.io Gracias nuevamente por elegir respond.io. Estamos encantados de apoyarte. 🚀 Similar Products Featured