# Page 8 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is MaintainX the right Facility Management solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179296/GetMaintainx/reviews --- MaintainX 4.8 (993) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 8 - Reviews of MaintainX ## Showing most helpful reviews Showing 176-200 of 993 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Bob B. Regional director of Facilities Hospitality Used the software for: 6-12 months ### "Best customer support!" March 24, 2025 5.0 From the initial interaction with \[sensitive content hidden\] to working with \[sensitive content hidden\] it has all been great! Pros software capabilities and customer service. Cons Nothing, so glad to get away from Eptura. MaintainX is amazing Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Fixed Assets CS](https://www.capterra.com/p/80494/Fixed-Assets-CS/) Reason for choosing MaintainX We felt that the level of service and customer support was best delivered by MaintainX. Switched from [Eptura Asset](https://www.capterra.com/p/125977/ManagerPlus/) The customer service was absolutely horrible at Epturra. They basically sold us the software and we were on our own. Review Source CO Cass O. Maintenance and reliability engineer Medical Devices Used the software for: Less than 6 months ### "Efficient and User-Friendly Maintenance Management Tool" November 12, 2025 5.0 The overall experience with MaintainX is great. It’s intuitive, organized, and makes tracking tasks and maintenance activities easy. It helps improve communication across teams and keeps everything well-documented. Pros What I like most about MaintainX is its user-friendly interface and how easily it helps track and manage maintenance schedules efficiently. Cons What I like least about MaintainX is that I have to fully open each work order to see the assigned team and details. It would be more convenient if all key information could be viewed on one page without needing to scroll or switch views. Review Source MH Maurice H. Director of Projects Food & Beverages Used the software for: 6-12 months ### "MHABREMAINTAINXREVIEW" December 9, 2024 5.0 While we are relatively new to the software and still learning the full scope of its capabilities, we are very impressed with the tools it offers which will definitely help improve the efficiency and effectiveness of our technical teams to complete their duties on a daily basis. Pros While the program is very extensive and covers a wide range of maintenance issues we require it is at the same time the interface is very easy for our technicians to learn making its integration into our maintenance department quick and easy. The sales team has also worked closely with us helping us choose the right package for our needs which we see growing as our familiarity with the software improves. Cons So far we have no complaints, we are still leaning the full scope of the program but are extremely happy at this point of its integration into our operations. Review Source JC Jamie C. Staff Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Engineer Review" April 2, 2025 5.0 Very user friendly with the right hooks to integrate into our software system. We are having trouble launching every person to use this for a couple reasons. A Full license is very expensive, but unfortunately contains many of the features we want many users to use. This restricts us to a smaller group of users that backlogs all the things that need to happen. Pros Asset management - Availability of the API - Useability and display on an app on a phone - Traceability to three levels of assets - Checklist import tool - Scheduled work orders Cons this could be just my lack of familiarity with the process, but I have struggled with uploading large scale work orders or groups of assets. I know this has been offered, but I haven't really known and easy way to sculpt the excel sheet and for whatever reason havent reached out. I do also like the AI import from another document to create checklists, but I am struggling to get it to choose anything but "Pass", "Fail", "check" (the three button one, names fail me). I wish it were easier to coach the AI tool to import another controlled document I have and create exactly the same checklist each time. Review Source NH Natasha H. Operations Manager Machinery Used the software for: 1-2 years ### "Great value and useful " March 18, 2026 5.0 It has been great. Lots of support and achieving what we want. They also are putting a lot of time into building features. Pros Maintainx is a great way to track all assets, customers and history of machine services. We also use it to track Preventative maintenance. It was easy to set up and use it to stay on track. There is also ample customer support. Cons The view of the calendar is annoying. Our jobs span over days and the maintainx calendar only show you the start date. Review Source RE Randy E. Operations Manager Oil & Energy Used the software for: 1-2 years ### "Review of Maintain X" November 26, 2025 4.0 It has been a good experience working with Maintain X. There are some procedures that should occur on every weekday that don't appear to do so, so I need to get that one solved. Pros It appears easy to set up the work orders, procedures and assets. I especially like how easy it is to set these things up as they are key to managing assets and maintenance works. Cons The output of the table format when downloaded is a bit confusing. You have to reformat and alter the columns to show the information that you need to see. Review Source TL Taylor L. IT Project Manager Real Estate Used the software for: Less than 6 months ### "My MaintainX Experience" September 10, 2025 5.0 Our experience so far has been great. Their onboarding team did an excellent job at making sure we went live with as little stress as possible. MaintainX has really streamlined our maintenance system and helped fix a glaring hole that we had in our business. Pros The thing I like most about MaintainX is the ease of use for our technicians. Our old system was so outdated and complicated. With MaintainX, we simply had them download the app on their cellphones and they're able to access their work orders from anywhere. Cons The thing I think needs the most improvement is probably the reporting feature. The reporting itself gives you a ton of data to pull from, but you have to kind of manipulate it to get specific bits of information. Review Source SG Stephen G. Acquisitions Specialist and Building Ops Admin Real Estate Used the software for: 2+ years ### "MaintainX in Affordable Housing Management" November 15, 2024 5.0 Pros MaintainX's ability to customize procedures to cater to the specific needs of our company, while being extremely adaptive to help us comply with the ever-changing regulations in affordable housing, has been an integral part in our success in maintaining a smooth and efficient operation. The user interface is extremely easy to use and is a huge bonus for our staff that are not the most technologically inclined because they find it easy to use. Lastly, the extremely responsive customer service ties the whole product together and makes it one of the best investments our company has made. Cons There is not much, if even anything, to dislike about MaintainX. The only thing I would like different is another tier in between the premium and enterprise plans, to satisfy the need for slightly more features without having to pay the much higher price for enterprise when a majority of those features aren't applicable to us. Switched from [Yardi Voyager](https://www.capterra.com/p/33832/Yardi-Voyager/) For better user interface, customization, reporting, among endless other reasons. Review Source JB Jennifer B. Master Data Specialist Biotechnology Used the software for: 6-12 months ### "A complete CMMS for MilliporeSigma" March 28, 2025 5.0 It's been a great experience, our maintenance team was very appreciative of the ease of using the system. They are able to complete PMs and reactive work orders in a timely manner. Pros Great Customer Service and training from the MaintainX team. Ease of use within all the modules. Ability to use both mobile devices and web browsers. The audit trail for all modules help with my data integrity requirements. Cons I don't have any complaints at this time. Switched from [SAP Single Sign-On](https://www.capterra.com/p/175134/SAP-Single-Sign-On/) No reporting capabilities, not easy to use, many of our employees didn't keep up with their passcodes and were unable to get into the system to create important reactive work orders Review Source NB Nathan B. Head Of Engineering Automotive Used the software for: 2+ years ### "If Google Created a CMMS system, This is it!" November 21, 2024 5.0 Overall, very positive. It's solved masses of issues for us. I like all of the functionality. It's nice to have work orders, jobs, reports, assets, vendors and parts all on one platform. Pros Very easy system to use and get used to. Lots of features, plenty for everyone. Very powerful tool with frequent use. But most importantly, it's well supported. Cons Some of the automated features don't seem to be accurate at times. Can be hard to get your head around an issue on the reporting side. Sometimes don't trust the reports. I think the export work orders and data function could be better. Review Source GB Gabriel B. Maintenance Technician Capital Markets Used the software for: 6-12 months ### "Massively helpful software" November 27, 2025 4.0 Id call me experience a net positive as it helps me work more efficiently and know what needs to get done as maintenance. Pros Easy to use and the software is well thought out to help you with plant management inside a company. Cons It can get fairly complicated and confusing at times if it's not explained to you by someone experienced in it or trained to use the software. Review Source AB Adolfo B. Facilities Manager Commercial Real Estate Used the software for: Less than 6 months ### "Solid Maintenance Tool" November 21, 2025 4.0 My overall experience with MaintainX has been positive. The platform is user-friendly, supports real-time communication, and helps streamline work order management across teams. It makes daily operations more organized and improves accountability. Pros Asset most Manufacturers and model numbers are in the system and makes it easier to enter data and track as well. Work order management is easy as well. Cons MaintainX lacks robust invoice-tracking capabilities. Other platforms allow vendors to upload invoices directly for review, approval, and dispute resolution, which streamlines the workflow. Review Source CL Chris L. Director of Operations Education Management Used the software for: Less than 6 months ### "So easy to use... You'll wish it was a little more complicated" September 8, 2025 4.0 They have been friendly and involved in the process. They have taken on what they can from their end, as well as been there to answer any questions. When launching the product, they were kind and courteous helping people sign up and log in. Pros work oder management! It is a quick and easy way for teachers and staff to let me know of issues in the building. Cons It's almost too easy to use... I'm getting jobs that can be fixed by that person. "Computer isn't working"- "Did you plug it in." Review Source ME Matt E. Facilities Manager Renewables & Environment Used the software for: 6-12 months ### "MaintainX Review" April 29, 2025 5.0 Pros Easy to use and GREAT Customer support. Nic L has been fantastic to work with. Would help us with modifications to make MaintainX better apply for our opeations. Cons Could use some better interfaces for end users - specifically around messages. Asana's inbox would be a good model. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Upkeep wasn't scaling with our operations Review Source JD John D. Director of maintenance and facilities Automotive Used the software for: 2+ years ### "maintain x" March 18, 2025 5.0 have used at multiple brands across the industry, have always had a positive experience and customer service has always been great. Pros the platform is user friendly and easy to train personnel. Cons I wish the internal warehouse feature was available on the premier level subscription. Review Source AF Amos F. Remote Operations Manager Renewables & Environment Used the software for: 2+ years ### "It was built for mobile. Love it. " November 11, 2024 5.0 Very smooth and clean. It was a easy migration to MaintainX from our old CMMS. Pros I like the ease of use for the handheld devices. My field staff are on their phones all day, and this is a natural integration. Cons Some of the fields that are mapped within the app glitch sometimes. Need to refresh the page to get it to work. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX MaintainX offered additional flexibility with integrating other platforms that our company was currently using. Review Source JG Jo G. Asset Officer Government Administration Used the software for: 6-12 months ### "User friendly and ideal for preventive maintenance" July 28, 2025 4.0 We’ve been using MaintainX for several months to manage our maintenance operations, and the experience has been largely positive. The platform stands out for its clean mobile-first design, which makes it incredibly easy for technicians to create, update, and close out work orders right from the field. Pros MaintainX is extremely useful for our field team with its mobile-first usability. Its been simple to set up and the core maintenance workflows like work orders, preventive maintenance has been ideal for our business. I would rate their customer support highly. Cons I have found the customization of the forms limiting and the current reporting/dashboards on the basic licensing. Review Source AW Andrew W. Parts Specialist Renewables & Environment Used the software for: 1-2 years ### "Parts Specialist" July 22, 2025 5.0 Pros How customizable it is. MaintainX is extremely to navigate. Love being able to connect on one platform with my sites. Cons Sometimes MaintainX will close right when I am in the middle of something. Sometimes the cost will disappear. Review Source GT Greg T. Operations Manager Mining & Metals Used the software for: 1-2 years ### "Glad we did it!" September 5, 2025 5.0 Very positive. Implementation was easy and it has enough flexibility to allow for multiple uses. Support is excellent. Pros Provides a framework to organize maintenance activities and eliminate paper records. It is easy to use. Cons I have no negative comments. It works well for our needs. Setting schedules and reminders for preventative maintenance activities is very helpful Review Source JJ Jesses J. Ops Manager Real Estate Used the software for: 1-2 years ### "MaintainX for Property Managment" April 8, 2025 4.0 Overall experience has been good. Easy implementation and upkeep. Pros Constantly improving & ease of use. Great support. Cons Some functionality needs fine tuned, would be great if there was a report writer. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing MaintainX Price was better for our small business, initial and recurring Review Source AG Alex G. Plant Manager Machinery Used the software for: 6-12 months ### "Intuitive, Simple, and Accessible" December 5, 2025 5.0 MaintainX is simple and straightforward to use. It has been easy to adjust and allows for metric visibility on machine operation. Working with our techs has been straightforward and customer service is responsive. MaintainX is working to become our hub for managing maintenance and work orders across facilities. It allows each plant to customize and implement while still living within the same framework company wide. Pros MaintainX is simple and straightforward to use. It has been easy to adjust and allows for metric visibility on machine operation. Working with our techs has been straightforward and customer service is responsive. Cons Still gaining deeper experience with MaintainX. Nothing negative to report so far. Interface and support has been excellent. Review Source CP Cody P. MRO Purchaser Chemicals Used the software for: 6-12 months ### "PO interface" March 24, 2025 3.0 Good overall. The speed of the online platform is faster than the previous Program that had to be downloaded. Pros It is user friendly for the most part. Good interface for user. Easy to export POs. Cons On the PO side, the option of not copy and pasting to the Item list is not good. Having to type in each item that is not in inventory is timely. Also the PO number should be larger in size. And be able to list the vendors address and information. Switched from [Maintenance Pro CMMS](https://www.capterra.com/p/212335/Maintenance-Pro-CMMS/) The Maintenance Manager choose to switch to help with Work Orders Review Source BL Burl L. Sr Facility Manager Financial Services Used the software for: I used a free trial ### "Looking forward to a full implementation" February 3, 2025 5.0 So far good, just getting started with a month-long pilot Pros SSO is a great security log in option Ease of use in the mobile app. Cons I would love to see another location level for areas within a sub location Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Yardi Facility Manager](https://www.capterra.com/p/10009257/Yardi-Facility-Manager/) Reason for choosing MaintainX Haven't yet, but close to purchasing it. Switched from [NetFacilities](https://www.capterra.com/p/130733/NetFacilities/) mobile app was very inefficient and not many recent upgrades. Review Source AS Andrew S. Business Director Non-Profit Organization Management Used the software for: 2+ years ### "MaintainX is a no brainer. " October 17, 2024 5.0 The customer support, price, and functionality is second to none. We've saved thousands of dollars by catching problems before they arise with repeatable work orders and tracking. All my staff catch on to the simple interface immediately and use it in their day to day because it isn't cumbersome at all. Pros The app is a game changer for my onsite techs. They know what to do, they know where to communicate, and everything is tracked in a superb way. Cons Some of the features are beyond our needs and having the ability to customize the work order submission menu to remove areas we dont use would be good to streamline the back end. Review Source JP Jazaiah P. Inventory Coordinator Construction Used the software for: 1-2 years ### "Keeps things organized!" September 25, 2025 5.0 Pros Maintenance management, seeing all my inventory. I can communicate with mechanics in the field on work orders. Cons Not much say here, I learned how to use it quicky which is nice. I recommend maintain-x to any business. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.