# Page 4 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is MaintainX the right Facility Management solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179296/GetMaintainx/reviews --- MaintainX 4.8 (993) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 4 - Reviews of MaintainX ## Showing most helpful reviews Showing 76-100 of 993 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AL Andrew L. Director Retail Used the software for: Less than 6 months ### "Maintain X review" December 19, 2025 3.0 Overall experience has been good our rep Jamie has helped us through our integration and he does an awesome job, keeping us informed and helping us along the way Pros Work order management seems to be the strongest part of maintain X information is readily available in at our fingertips and to ensure we know what’s going on with our workflow Cons Some of the challenges would maintain X or lack of standard features that other CMS programs have standard. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing MaintainX Cost and wanting to build a relationship with maintain X Switched from [OpenSpace3D](https://www.capterra.com/p/210047/OpenSpace3D/) It was ineffective and highly under utilized Review Source MI Michael I. Business Systems Manager Facilities Services Used the software for: 2+ years ### "Easy to Use and Great Support" May 14, 2025 4.0 Between the ease of use, the flexibility in configuration and customization, the Customer Success and Customer Support Teams....we are extremely satisfied with MaintainX as it has far surpassed the expectations that we had coming from other maintenance systems. Pros Ease of Use and Flexibility in configuration and customization. Most of our mechanics have had an easy time getting used to and using the interface on their mobile devices. Cons From a management standpoint, I would like to be able to go into a user's profile and assign team memberships directly to the user in addition to going to a team and adding users to the team. Switched from [KloudGin](https://www.capterra.com/p/149605/Field-Service-Asset-Cloud/) MaintainX is much easier to use from a Mechanic's perspective and reporting on the work performed is easier as well. Review Source AW Alan W. Maintenance Team Lead Food Production Used the software for: Less than 6 months ### "Great software, worth it. Taking us in to the modern age." October 30, 2025 5.0 So far so good. Still learning as we go, still customising our ways of working but we are getting there. We have a lot of templates and procedures to get on with, I do wish we had more to go before we went live. Pros Its user friendly, leaps and bounds ahead of what we were using. We are still early days using it but how fast transactions can be done, and how far work orders can be closed. Cons Not too sure there is something i liked least. Probably the speed at which we had to get it up and running. I think this is excellent software and I think with more time to customise and discuss, it could have been a better roll out. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) SAP isn't a great maintenance management system. Review Source CE Curt E. Maintenance Manager Machinery Used the software for: 2+ years ### "MaintainX Makes a Difference" November 24, 2025 5.0 MaintainX has been great for the plant by not letting the little things slip through the cracks and it keeps me reminded on what needs to be done Pros You can track each asset on how often you are having to do repairs on it and do more planning instead of reacting. Cons Cons for MaintainX I have more people righting work order than I do working on the work orders, so it makes it hard to prioritize some times Review Source VST Vikas Singh T. Purchasing agent Plastics Used the software for: 1-2 years ### "Reliable and User-Friendly CMMS Tool" November 10, 2025 5.0 I appreciate how well it works on mobile devices, which makes it convenient for field teams. Communication between team members is smooth, and the ability to attach photos and notes to tasks adds clarity. The platform is intuitive and easy to use, especially for managing work orders and tracking maintenance tasks. Pros Easy to navigate and intuitive for technicians and managers. Helps teams stay updated on work orders and tasks. Streamlined creation, tracking, and completion of tasks. Keeps detailed records of equipment and maintenance history. Cons Customer support takes ages to respond. The reporting and analytics features feel limited, especially when trying to generate custom insights. Review Source TS Tony S. Director of Facilities Hospitality Used the software for: 6-12 months ### "MaintainX is Great!" October 1, 2025 5.0 It was been great. The implementation was quick and smooth with a big team lift from there team. Continued support has also been great and our team loves it Pros Ease of use for the mechanics has been great. We also love the AI capabilities for building our PM program. The asset management portal is in depth and customizable. Cons The features limited to the enterprise plan is limiting and can lead to a higher cost of software ownership Alternatives considered [FacilityONE](https://www.capterra.com/p/98720/FacilityONE/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing MaintainX Ease of use for our mechanics and great asset management Review Source JH Justen H. Assistant Maintenance Manager Food Production Used the software for: 1-2 years ### "Easy to use." February 23, 2026 5.0 It has made my job much easier. Coming from a program such as EAM its far easier to use and navigate. Pros Ease of use. User friendly interface. For new technicians and employees using the program, it is fairly easy to navigate and complete work orders. Cons The only thing i can think of is the "reporting" aspect isnt entirely accurate. When asking to not show completed work orders, it still exports them. Review Source EP Ernie P. Purchasing Chemicals Used the software for: 2+ years ### "An easy choice" April 8, 2025 5.0 The MaintainX team has actually become friends. They are driven to make sure that you succeed. The questions that have risen were easily answered by the team. Pros The software is user friendly, with many employees and different levels of electronic skill sets.... everyone has adapted well. Cons Drawing a blank on this one LOL It is really this good. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing MaintainX I interviewed 10 companies. The # 1 reason was ease of use. Review Source LR Lisa R. Manager Food & Beverages Used the software for: Less than 6 months ### "Amazing Maintenance Program!" April 8, 2025 5.0 So far it's been amazing. \[sensitive content hidden\] was so helpful in explaining and getting me started. \[sensitive content hidden\] has been so great (and patient) going over any questions and doing additional training. Also, getting all my inventory and assets added in was such a huge relief for me. The program we had before, I had to do it myself or I could pay them to do it for me, not good customer service. MaitainX goes above and beyond for customer service. Another great experience is how they get back to me right away. Pros It's very intuitive and it has covered EVERYTHING. Every time I would ask "Can it do this?" it always can. For example, sending a notice bot in the MaintainX program AND and email for work orders is so nice. Another thing that was amazing that \[sensitive content hidden\] entered in all of our equipment and inventory. We simply sent him a list and he entered it all in. That save such a huge amount of time! When I asked about naming adding categories \[sensitive content hidden\] said it didn't have that option. But, within a few days that option had been added. I was shocked! I'm so happy I found MaintainX! Oh, and assigning QR codes instantly to all my assets and inventories and then to print them all out at once, again, so amazing! Cons I can't say anything right off hand, so far, I've loved everything about it. Alternatives considered [Archibus](https://www.capterra.com/p/228338/ARCHIBUS/) Reason for choosing MaintainX I looked it up online and saw that it had great reviews. The reviews talked about things that were important to me. It's flexible and the customer service is amazing. Review Source MP Mark P. Director of Operations Textiles Used the software for: 2+ years ### "MaintainX raised the Bar" November 10, 2025 5.0 Excellent. MaintainX has taken our PM's and work order tracking to a new level. We are now tracking downtime in MaintainX also and the reporting is next level. Pros We had demonstrations with multiple CMMS vendors, and MaintainX was by far the most user friendly on the desktop and the phone app. Cons There are a lot of features and functionality that are not readily or easily available unless you ask an experienced staff member for help. Alternatives considered [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX User friendly and easy to get started from scratch. Review Source BP Bhavin P. Mechanical Engineer Plastics Used the software for: 1-2 years ### "MaintainX User Experience " December 18, 2025 5.0 Pros Easy to manage the Work Orders and Really advance reporting module. Easy to build custom dashboard and schedule custom reports. Interface is fairly simple and intuitive. Cons There are some minor glitches that not getting able to reach to root cause. Schedule report emails are automatically getting unsubscribe. Also, there is no warning in reporting section when you are making some changes with asset and if you hit back by mistake you lose all the updates. Review Source BT Buddy T. Plant Manager Building Materials Used the software for: 1-2 years ### "Maintain X Review" September 4, 2025 5.0 Very positive. MX has changed the way we approach purchasing, QC inspections, machining inspections, record keeping and more. Pros Ease of implementation. Consolidated record keeping. Ease of in-factory use. Automated work orders that are easy to set up. Very solid support from MX. Cons The first 2-3 weeks. Getting everyone on board. Swapping from an existing set of procedures (or lack thereof) required some dedication and some forced buy in until everyone saw the benefits. Review Source OG Oscar G. Quality Assurance Manager Hospitality Used the software for: 2+ years ### "Outstanding UI and Order Management with Exceptional Support" November 26, 2025 5.0 MaintainX has been a great companion for my operation. Its ease of use and intuitive design makes workflow way easier. My entire operation is now based on this platform and all employees are satisfied with it. Pros User interface and order management are amazing. They have several tools such as categories, locations, start/end dates, procedures, and many more; which can be filtered in order to find work orders easier, making work a lot easier. Customer support is very efficient and they're always there to help with any doubt or issue with the platform. Cons Although there are many filters available, I think this section could be improved by adding more options. There is also room for improvement in being able for admin users to limit certain functions to regular users. Other than that, there's nothing I don't like. Review Source CH Chad H. Maintenance Manager Airlines/Aviation Used the software for: 2+ years ### "A+ keep up the good work!" April 16, 2025 5.0 I feel that Mx has brought data to the table for the 1st time in my department. We can actually evaluate the quality of our work and if we are not fixing things right the 1st time. Procedures are easy to modify and train to. Excited to continue growth of the "inventory" section of things and get integration working with Oracle, our financial tool. Pros Easy operation / navigation. Keeps my assets organized and properly maintained, taking a lot off of folks having to remember how we fixed something "last time". Cons Implementation of new ideas to make Mx more functional seem to take longer than I would like. Alternatives considered [ABC Inventory](https://www.capterra.com/p/170315/ABC-Inventory/) Reason for choosing MaintainX It was 3 years ago and honestly I do not remember Review Source AE Ashley E. Maintenance Manager Automotive Used the software for: 2+ years ### "MaintainX is Awesome!" April 2, 2025 5.0 We have been a customer for almost 3 years, and my experience with them has been unlike any other CMMS company I have ever worked with! They are attentive to my needs, and always go above my expectations to help me achieve my goals within the system. Pros I love the KPI feature and the ability to customize the application according to what my facility needs! I also love that the company is always evolving and leveraging new technology such as AI and IoT. Cons I wish there was an easier way to track Asset Statuses. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing MaintainX This was more cost effective and user friendly. Review Source DT Derrick T. Maintenance Manager Glass, Ceramics & Concrete Used the software for: 1-2 years ### "Maintain X has changed the way we look at maintenance." March 28, 2025 5.0 Pros Being able to create Work Orders and Procedures is so seamless it almost feels too easy. If I ever have a question or need help, I can connect to Maintain X with the in-app communication center or reach out to my dedicated service rep \[sensitive content hidden\] and we get the job done super-fast and easy. We use the software daily in the maintenance department completing work requests, PM, and projects. We also are starting to utilize the software for our inventory management. The software is so easy to use and navigate that we actually have some production members using it to complete their inspections. It was easy to set up, I filled out a workbook that was tailored to our building and sent that over and like magic, our entire catalog of PM was there ready for my team to hit the ground running. Cons Maintain X is really great about fixing their flaws. I have run into a few issues upon start-up but was quickly able to fix these issues with \[sensitive content hidden\] and even make suggestions to her on what we would like the system to do in the future. There really is nothing to dislike about Maintain X. Alternatives considered [iPM CRM](https://www.capterra.com/p/145035/iPM-CRM/) Reason for choosing MaintainX Maintain X seemed to be going in the same direction as I had envisioned our company's maintenance system to be in the future. Review Source MG Mike G. Maintenance Manager Chemicals Used the software for: 1-2 years ### "Maintain X 18 month review " March 29, 2025 4.0 Overall I am very pleased, and it has changed our entire maintenance process. Pros Ease of use, great features, and we use it for parts inventory, POs, and work orders. I like creating custom procedures. Cons Would like to be able to color code some of my procedures, I wish the parts was easier to assign work orders with their cost. It’s difficult to show cost for parts on work orders. AI Assistant would be a cool feature. Alternatives considered [Fleet Maintenance Pro](https://www.capterra.com/p/2079/Fleet-Maintenance-Pro/) Reason for choosing MaintainX Because of the features, mobility, ease of use and we could submit work orders using a QR code at the operators level. Switched from [Maintenance Pro CMMS](https://www.capterra.com/p/212335/Maintenance-Pro-CMMS/) Our version was 2018, and it was horrible. Slow, not mobile, could not add documents, procedures, and could not support QR codes. Review Source JS John S. Plant Manager Farming Used the software for: 1-2 years ### "Love this service." December 3, 2025 5.0 Excellent ! Have never had any issues getting service when needed. The staff is always very helpful and very professional. Pros Does everything I need it to do with ease. Has provided my company with organization and ver minimal paperwork. Cons Nothing we love it ! Everyone at MaintainX is great and easy to work with. The team at MaintainX will do whatever it takes to solve a problem and quickly. Review Source IS Isaiah S. Operations Administrator Environmental Services Used the software for: 1-2 years ### "Streamlined and efficient systems with some small room for improvement" July 23, 2025 5.0 For them most part very good, a solid 9/10. Very reliable and stable. Almost never any issues and is very useful for our organization. The only points of criticism I have is I notice every time there is a major update it seems like it factory resets the settings for users and work orders. Also, the customer support could be a bit better. They tend to be unresponsive or upload things incorrectly. Pros It's ease of use, integration, and streamlining of our company and its associated work. We are a rapidly growing corporation that needs systems that can help organize our massive databases. Cons It's a double edged sword. It's ease of use, whilst useful, is also troubling as anyone in the field can change something incorrectly. Review Source Ethan P. Department Manager Recreational Facilities and Services Used the software for: 1-2 years ### "MaintainX in a Utility Setting" August 4, 2025 5.0 Overall, MaintainX is a very good CMMS and while I was initially skeptical, it meets our data collection and storage needs very well. Pros The product is easy to use, is similar across platforms and has excellent implementation and service. Cons The reporting needs are a bit weak for my needs. I collect data in a utility setting and use it for daily, weekly and monthly meter readings. It's not easy or sometimes possible to get the reports I need from Mx. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[WebTMA](https://www.capterra.com/p/15155/TMA/)[Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Reason for choosing MaintainX It was a corporate move across multiple departments and companies Review Source JM Jon M. Project Coordinator Farming Used the software for: 1-2 years ### "MaintainX - Keep up the good work!" December 20, 2025 5.0 Amazing, I really cannot speak anymore highly about the product, support and the continuous development of the product. Pros Mobile friendly. Amazing integration and support team. Very professional, caring and proficient account manager. Ability to simply export data. Cons There are a number of features that are due to release such as 'Floor Plan'. I just wish they would come out sooner! Switched from [Fiix](https://www.capterra.com/p/74916/Fiix/) Fiix was not user friendly, mobile friendly and the support was lacking... Review Source JS Jason S. Maintenance and Engineering Manager Food & Beverages Used the software for: 2+ years ### "Lancaster Sauce Co" March 3, 2026 5.0 It's been great and it allows us to be very organized. It has tremendously helped our organization become less reactive. Pros The MaintainX team made it very easy to upload existing data when setting up and it's super user Friendly. Cons Reporting could be a little better. When exporting reports not all the dates appear the same. Also, the scheduling tool isn't the easiest to use or share. Review Source WKP William Kody P. Fleet Manager Airlines/Aviation Used the software for: 2+ years ### "Stepping into tomorrow" March 25, 2025 5.0 Transcending, bring a 1970s corporation into the modern age. Absolutely awesome Pros Mobility - having the mobile first as the platform, we dont have a typical shop like a most of the companies, thus everyone works from tablets or phones. Cons The evolving to AI is a little cumbersome. Again as unique as we are many of our bulk upload requests are not common, thus AI has a very hard time transforming our upload request. Alternatives considered [Infraon IMS](https://www.capterra.com/p/187651/Everest-IMS/)[Aspire](https://www.capterra.com/p/161544/Aspire/)[Fleetio](https://www.capterra.com/p/120855/Fleetio/) Reason for choosing MaintainX Ease of use, mobility, functions available Switched from [KloudGin Asset Management](https://www.capterra.com/p/268566/KloudGin-Asset-Management/) MaintainX is so much easier on all levels Review Source Phat V. Director of Diagnostic and Optical Equipment Medical Practice Used the software for: 2+ years ### "Happy Equipment Manager" July 30, 2025 4.0 Overall, we are satisfied with MaintainX's features. MaitnainX's support and quick replies deserve the highest praise. Pros Cloud-based inventory is accessible from anywhere with an internet connection. The inventory management and communication platform is also very robust. Cons I cannot create and track individual clinical budgets. A budgeting platform designed to help track budgets would be helpful. Alternatives considered [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) Reason for choosing MaintainX MaintainX had features that best fit our needs. Review Source ML Michelle L. Senior Accountant Food & Beverages Used the software for: 2+ years ### "Would recommend to other companies." July 22, 2025 4.0 The admin team at MaintainX has been fantastic to work with. They have always been responsive and willing to assist with any questions or needs that our organization has. Pros The platform is very easy to use and it provides a streamlined, consistent way for optimization and efficiency of maintenance operations within our organization. Cons We wish there were more features of the platform we could use actively, but due to the complexity and needs of our organization some of the features don't need the needs of our organization. Alternatives considered [RAKEN](https://www.capterra.com/p/153591/RAKEN/)[TRACTIAN](https://www.capterra.com/p/230505/Tractian/) Reason for choosing MaintainX Ease if use, reasonable pricing, better fit our needs Review Source Talk to a Capterra advisor for free and get results within 15 minutes.