# Page 3 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is MaintainX the right Facility Management solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179296/GetMaintainx/reviews --- MaintainX 4.8 (993) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 3 - Reviews of MaintainX ## Showing most helpful reviews Showing 51-75 of 993 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ZF Zack F. Product Manager Consumer Services Used the software for: 6-12 months ### "MaintainX Saved Me Hours Every Week" December 1, 2025 4.0 MaintainX completely solved our work-order problem. Before using it, I had to create work orders in Google Docs, which was incredibly time-consuming. Now I handle everything through MaintainX. I created simple templates that I can reuse and send out to the crew, and what used to take me hours every week now takes just 20–30 minutes. It’s faster, more consistent, and a huge improvement to our workflow. Pros What I like most about MaintainX is that it gives me a single space to create custom work orders for my operations crew. The calendar view is a game changer. Being able to see all upcoming work at a glance makes planning out the month incredibly easy. It also helps my team stay on top of upcoming jobs without confusion. Overall, MaintainX keeps our workflow organized and efficient. Cons What I don’t like is that MaintainX can feel a bit complex when you’re first getting started. I recommend going through the MaintainX University training courses so you have a solid understanding of how everything works before diving in. It makes the learning curve much easier to manage. Alternatives considered [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/)[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Reason for choosing MaintainX It met our company budget and met the needs for custom work orders. Review Source VB Victoria B. IT Security Analyst Machinery Used the software for: 1-2 years ### "MaintainX Review" November 17, 2025 5.0 Extremely pleasant. We were happy when we swapped to MaintainX and we continue to be happy customers. It continuously delivers a reliable, intuitive, and efficient solution for our environment that scales with us as we grow. Pros Coming from pen and paper, MaintainX made tracking maintenance orders and machines easy and quick. The communication and tracking felt also assisted in audits. Customer service also is quick to respond whenever we have questions. Cons I wish you could assign work orders to individuals instead of a group - due to the nature of the department and it's organizational structure, it can make things a hassle. Review Source Joshua F. Service manager Environmental Services Used the software for: 6-12 months ### "10/10 would do it again " March 10, 2026 5.0 10/10. People have been amazing. Products are absolutely amazing. All of my guys love it and wish we had done this sooner. Pros Secure, user interface is simple and easy. Keeps track for me and helps me plan my day. Remembers where I have been and wha I have done. Cons I don’t like that my cell service has to be perfect for it to work. I rely on it so heavily I have to keep service or WiFi. Switched from [AMCS Fleet Maintenance](https://www.capterra.com/p/2072/AMCS-Fleet-Maintenance/) Looking for one that could do all. This was the only acceptable solution. Review Source Cody P. Plant Superintendent Machinery Used the software for: 1-2 years ### "MaintainX: A Dream Come True" August 6, 2025 5.0 To date, we've had an awesome experience using the platform. Ira Famarin our account rep has been very helpful in helping us get into a position where MaintainX works for us the way we need it to. The ability to back track and had historical downtime data has allowed us to provide well organized data and visuals for captial expenditure approvals. Overall, the experience has been wonderful. Pros We've been able to completely eliminate paper work orders and streamline our inspection processes. The AI features that continue to be added are very impressive and continue to boost the overall efficiency of our maintenance department. Cons I think the only cons that we may have are not really things that fall under the accountability of MaintainX, as much as the learning curve in relation to technology of some of our longer tenured maintenance employees. Switched from [ExpressMaintenance](https://www.capterra.com/p/10186/ExpressMaintenance/) The decision was made on a corporate level, but we're very glad that it was. Review Source OO Onalee O. Engineer Oil & Energy Used the software for: 1-2 years ### "Best Onboarding Experience" February 20, 2026 5.0 Great customer service. I felt super supported getting us up and running. I enjoyed the trouble shooting and work arounds to make the program work even better. Pros The program itself is very easy to navigate, there is minimal training as it is very intuitive. The BEST part of MX is the onboarding. I was matched with a dedicated support/account manager \[sensitive content hidden\] to help us get going. The starting is not the hard part, it is continuing to meet milestones to make the program work for us. \[sensitive content hidden\] worked with me to make goals and ensure my company reached them. Without her guidance and setting timelines together, we would not have had the program up and running as fast as we did (a few months). Almost 2 years later we are using the program as an integral part of our oil and gas operations, and everyone uses it! Cons It is time consuming to start to add all of the assets (however, there is a bulk upload which makes it easier!). A lot of up front work, but it makes it useable very quickly. Review Source CC Cody C. Executive Director of Operations Aviation & Aerospace Used the software for: 2+ years ### "MaintainX is Awesome!" July 23, 2025 5.0 I have a great experience using MaintainX. The business I manage was purchased as a "job shop" and since accruing the business and creating corporate structure and support departments to drive the right results, MaintainX has been a huge part of building the maintenance team and managing our assets to keep them in optimal operating condition. MaintainX has been a great tool that yields quick ROI. Pros MaintainX offers the best user experience for asset management (i.e. preventative maintenance, reactive maintenance, building maintenance functions, work instructions, asset depreciation, etc.). I have worked for a couple fortune 100 companies, and each used a different software package to manage/schedule maintenance activities, and MaintainX is by far the best system I have experienced. Cons I do not have many negative comments, however if I had to provide feedback, I would say the biggest hurdle I have experienced is with the iPad application, however it may be user error. It's just not been high on my "to do" list, however a quick phone call to one of the awesome reps at MaintainX could walk me thru the solution in no time, I am highly confident. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/) Reason for choosing MaintainX User experience and features that suites our business needs. Review Source KT Kevin T. Facilities Manager Hospital & Health Care Used the software for: 2+ years ### "MaintainX in the HHS Sector" July 21, 2025 5.0 I have had nothing but great experiences with MaintainX. Our Account Rep is always responsive, the help chat is always responsive and helpful, and the platform itself is fantastic. Pros I love MaintainX's flexibility and the ability to make it what you need it to be. It can be used for inventory, asset tracking, work order and workflow allocation, communication, and reporting (which is always helpful with management). I use it to track assets and PM for biomedical equipment and all the other moving parts of a Tribal Health Center Cons I'd love to see some more flexibility with the parts inventory, like sub-parts that are part of a whole kit or assembly. With dental/medical assets, I tend to deal with assemblies, not just individual parts, which sometimes gets a little convoluted when adding costs to a work order. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing MaintainX Price was a big factor, but MaintainX was still bringing in so many features, while Fiix seemed like it was "already there" Review Source BF Brooks F. Director of Continuous Improvement Building Materials Used the software for: 6-12 months ### "MaintainX Review" July 21, 2025 4.0 Overall it is a good program but there are a few things that I mentioned in the cons that would make it 5 stars. Pros Very easy to create/edit procedures and implement. Support responds quickly even if it is something that they can't fix. Cons The AI and OEM features are unusable due to inaccurate data. Some reporting functions can only export via CSV which is not user friendly when trying to share with team members. Can only go 2 deep on conditional formatting for procedures. The drag/drop features when building procedures are extremely finnicky and make editing things a pain. Sorting/searching automations is not available so it is unusable for our organization with thousands of meters. Alternatives considered [Adobe Acrobat Reader](https://www.capterra.com/p/170833/Acrobat-Reader-DC/) Reason for choosing MaintainX Before my time - I had no say in the decision Review Source RF Rachel F. Pharmaceutical Quality Specialist Chemicals Used the software for: 1-2 years ### "Easy to use Software for all users" July 22, 2025 5.0 Could not have chosen a better software! We reviewed many prior to this and we chose correct. The customer support has been stellar - always prompt and correct responses when questions arise. Integration has been seamless. Pros Easy to use software for both administrators and technicians. Assets and work orders are clearly laid out and easy to trace to find the information you are looking for. Cons AI recommendations in places like procedure creation, but I personally am skeptical about AI to begin with. Serial numbers cannot be customized and are often too long to memorize or remember. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[TheWorxHub](https://www.capterra.com/p/172308/TheWorxHub/)[Maximo](https://www.capterra.com/p/170474/Maximo/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Reason for choosing MaintainX Easy to use, great customer service, connection with MaintainX staff off the bat was great! Switched from [Eagle CMMS](https://www.capterra.com/p/120750/Maxpanda-CMMS/) Old software was cluttered with too many fields. Tracking equipment history was not available. Reporting was clunky and hard to understand and generate. Review Source sS shawn S. Maintenance Team Lead Non-Profit Organization Management Used the software for: 1-2 years ### "MaintainX Great Product!" December 5, 2025 5.0 Experience overall has been great. From the ease of use, the mobile app to the Support with issues. Pros I really like the ease of use with MaintainX. The equipment uptown/downtime with the reporting feature is great. Also, our customer success Manager, \[sensitive content hidden\], is AMAZING! Cons I would like to be able to add time for team members if a work order has multiple people assigned. MaintainX does not have CFR part 11 compliance. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MPulse](https://www.capterra.com/p/117159/MPulse-Maintenance-Management/) Reason for choosing MaintainX Ease f use with MaintainX and mobile app. Switched from [mPulse](https://www.capterra.com/p/210956/mPulse/) Ease of use and the reporting features within MaintainX. Review Source JD Jack D. Reliability Lead Food Production Used the software for: Less than 6 months ### "MaintainX has been a game changer for our operations!" November 5, 2025 5.0 MaintainX has been a game-changer for our operations. The mobile interface is incredibly intuitive, which made adoption seamless across our team. We've seen major improvements in work order tracking, communication, and overall accountability. It's streamlined our maintenance workflows and helped us stay ahead of issues before they escalate. Pros What I liked most about MaintainX was how easy it was to get our entire team up and running. The mobile-first design made it simple for technicians to update work orders in real time, and the visibility it gave us into asset performance and task completion helped us stay proactive. It’s streamlined our maintenance operations and improved accountability across the board Cons Overall, MaintainX has been a great tool for streamlining our maintenance operations. If I had to pick one area for improvement, it would be the limited customization options for certain workflows and forms. While the platform covers most of our needs out of the box, a bit more flexibility in tailoring fields or reports would make it even more powerful Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) We switched from SAP to MaintainX because we needed a more agile, user-friendly solution for our frontline teams. SAP was powerful but overly complex for our day-to-day maintenance workflows. MaintainX gave us real-time visibility, mobile-first access, and faster onboarding — all without sacrificing the core functionality we rely on. It’s helped us move quicker, stay aligned, and reduce administrative overhead. Review Source cM cody M. maintenance technicians Computer Hardware Used the software for: 6-12 months ### "pros of maintainx" March 16, 2026 4.0 i like the mobile app were you can get real time notifications of what machines need looked at and or repaired. its a good program that has helped us track our down time and money/ over health of our machines/ facility. Pros user friendly and easy to navigate. parts tracking and pricing is very helpful when assessing asset health Cons haven't found much to dislike , we haven't had this program for very long to find anything no not like yet Switched from [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) user friendly, easier to track work orders Review Source Tom S. Materials Manager Printing Used the software for: 1-2 years ### "Maintain X - FULL Thumbs Up Support" December 1, 2025 5.0 Overall we are super pleased with Maintain X. It is a remarkable tool that has provided a ton of confidence in our ability to manage our Maintenance Department and all the adjacent ties to it. Pros Modern Cay CMMS Program that has all of what a Printing Company Needs to Manage their Assets, Inventory, and PM and SWO Work Orders. Cons The only thing that I can see as an opportunity for improvement would be the ability to change the templates for Work Order Requests to be more industry specific. Review Source WS William S. Maintenance and Reliability Manager Chemicals Used the software for: 6-12 months ### "MaintainX Review " November 19, 2025 5.0 Experience with MaintainX so far has been great. I have used various other CMMS's at this point and can say MaintainX has been the best. Pros The system is very easy to use and learn. Great customer support. Implementation was smooth and easy. AI features are the best I have seen in a CMMS so far. Work order tracking, asset tracking & PM tracking have improved greatly. We also get a lot more information from the Mechanics/Electricians input into the system. Cons Small interface things that we would like to see or improve upon. MaintainX has been great to work with to try and add or resolve any issues. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing MaintainX Customer support and ease of use seemed to be the best. Also the AI function seemed more advanced. Switched from [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/) SAP is very difficult to use and not a true CMMS. Review Source BU Bobby U. Lead School Bus Mechanic Transportation/Trucking/Railroad Used the software for: 1-2 years ### "A Fleet Must Have" July 23, 2025 4.0 Excellent CMMS software and support. Very easy to use for the person starting up the software and easy to use for the end user. Pros They use of use. The ability to attach photos and files. The AaI generated task list. Work and Parts tracking. The comments section is a great way to communicate with team members. Cons I pretty much like everything. The one thing that I don't care for would be how you have to put a date for reoccurring work order populate automatically, if equipment is on a 90-day maintenance the work order should reoccur in 90 days that way if you're late it will compensate I don't like having to tell her what date to reoccur. There is any other way I haven't found it. But that's not really a big deal. Review Source CD Colin D. Maintenance Planner Food Production Used the software for: Less than 6 months ### "MaintainX Implementation - Kerry, Menstrie" November 6, 2025 4.0 I've enjoyed working with the integration/commissioning team, all of the MaintainX representatives have been extremely helpful & professional in setting up the product we need. Pros I like how intuitive and user friendly the system is, the clear visualisation of work order scope, ownership and priority makes it easy to decipher our ready backlog and move orders to completion. Cons There are some missing features when compared to SAP PM e.g. strategy plans/maintenance plan schedule overview/material reservations which have set us back - hopefully only in the short term. Switched from [SAP NetWeaver](https://www.capterra.com/p/65750/SAP-NetWeaver/) As part of a company wide digitisation initiative. Review Source JDD Juan Daniel D. Capturista de mantenimiento Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "MaintainX: trazabilidad, eficiencia y cumplimiento en mantenimiento industrial" September 19, 2025 5.0 En TERROPOWER utilizamos MaintainX para gestionar activos fijos, mantenimiento preventivo y correctivo, y validar procedimientos operativos. Como capturista de mantenimiento y auditor interno ISO 9001:2015, documento órdenes de trabajo, criticidad y KPIs mensuales. La implementación fue rápida (menos de un mes), con adopción completa en el área. La versión Premium nos permite recibir alertas y organizar tareas con trazabilidad, aunque algunas funciones avanzadas como los reportes del plan Enterprise no están disponibles. En general, ha mejorado la eficiencia operativa y el cumplimiento normativo. Pros La trazabilidad de órdenes de trabajo, la facilidad para documentar procedimientos operativos, y la visualización clara de KPIs. También permite capacitar al equipo directamente desde la plataforma. Cons La versión Premium permite recibir alertas y gestionar procedimientos de forma eficiente, pero algunas funciones avanzadas como los reportes del plan Enterprise no están disponibles. Sería útil tener acceso a reportes más detallados sin necesidad de escalar de plan. Review Source SF Sonny F. Facilities Administrator Religious Institutions Used the software for: 2+ years ### "Maintenance Made Easy" October 29, 2025 5.0 Overall, I have been pleased with MaintainX as it has met our needs. Some of the new features and updates that have been released have been a great help to us. Pros The UI is simple to use and the work order system allows for us to keep track of tasks that need to be done each day. I also appreciate the quick responses we receive when we have questions for our account manager. Cons The cost is quite high compared to other CMMS companies on the market. There are some features we would like to have, but they are additional cost. Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) UpKeep did not have great service nor features we needed. Review Source JC James C. Infrastructure and Property Manager Farming Used the software for: 2+ years ### "MaintainX excells" October 13, 2025 4.0 MaintainX is a great product and the have great customer service. I can schedule any appointment anytime and they have been great at training. Our contact \[sensitive content hidden\] is great to work with. I do wish I could pick up the phone and talk to someone without having to request a call back. Pros There reporting and tracking modules are great. It allows me to export and customize what I need. Tracking: Expenses, completion rates, etc. Cons Asset information (serial, model number, warranty, etc.) not showing up on work orders. Not always being able to pick up a phone and talk to someone. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) It was easier to use and the expense tracking was better Review Source EP Emily P. Manager Oil & Energy Used the software for: 1-2 years ### "Great Software " April 29, 2025 4.0 Overall this is great software and the people at MaintainX are helpful and receptive to feedback and requests. We've had a good experience with collectively solving problems and coming up with a robust and useful program for our company. Pros Functionality and ease of use. We are now able to keep track of so much information in one central location as a team/company. Cons It's so hard to keep up with notifications within the software/app. The best way I've found to stay informed on my team's work is to turn on email notifications which bogs down my email inbox. We switched over from Asana which has a nice Inbox feed feature where all task updates and tag mentions are consolidated. The MaintainX "Recent Activity" on the phone app is close, but not available on the desktop version and not able to be filtered down to just my team's notifications. The QR codes are also tricky to print only a few at a time. The label design really needs more info on it like some reference to scanning with the MaintainX app instead of a camera QR code scanner. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing MaintainX Scalability, cost, user interface, mobile app Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Costly and did not scale with our company Review Source AV Anthony V. Project Manager Food & Beverages Used the software for: 2+ years ### "Simple, Effective Maintenance Tracking for Growing Teams" February 20, 2026 5.0 Pros MaintainX is very user-friendly and easy to implement across teams. The mobile accessibility makes it simple for frontline employees and maintenance staff to complete work orders in real time. I especially like the ability to track preventive maintenance schedules, assign tasks, and document issues with photos. It improves accountability and provides better visibility into maintenance history, which is helpful for audits and compliance. Cons While the system is straightforward, some reporting features feel limited without upgrading to higher-tier plans. Customization options for more complex workflows can also be somewhat restrictive. Additionally, if team members are not consistent about updating work orders, the system relies heavily on user discipline to stay accurate. Review Source RR Rafael R. Director of Maintenance - Pressure Building Materials Used the software for: 2+ years ### "Easy Access" April 29, 2025 5.0 It's been excellent. Having techs do most of the work allows for more accurate and timely data entry. The mobile aspect allows instantaneous access to data, history, pics, files, etc. Pros Being able to have techs use it on their mobile devices and it's fast. Cons Not being able to back-date work time when someone can't or forgets to add time/comments yesterday. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/) Reason for choosing MaintainX There were several others, but I don't remember them all. Switched from [Enterprise Asset Management (EAM) Software](https://www.capterra.com/p/349/IFS-PLM/) IFS is very bulky and complicated. The level of computer literacy required is very high, resulting in less data entry to avoid the difficulties. Review Source BR Beau R. Maintenance Planner Mining & Metals Used the software for: 1-2 years ### "MaintainX: The Last CMMS You Will Ever Need" September 26, 2025 5.0 Experience has been excellent. Customer service is great, they are always quick to come up with a solution to any problem. Pros I like the ease of creating work orders, assigning them to correct teams. I also appreciate the wide variety you can set work orders to repeat for various PM schedules. Cons No major gripes, could be a little better in the reporting area. Although the reporting section generates some good reports my superiors often want more details than that report can give. Review Source LR Lavina R. Maintenance Technician Supermarkets Used the software for: 6-12 months ### "Great Tool for Organizing Work Orders" February 25, 2026 5.0 My overall experience with MaintainX has been very positive. It is easy to use and helps keep maintenance tasks organized Pros MaintainX is very useful in the facility management field. It makes it easy to create my work orders, track maintenance tasks, and communicate with my team members. Cons Notifications can sometimes be overwhelming, especially when there are many updates in a short time. Review Source KC Karl C. Maintenance Coordinator Oil & Energy Used the software for: 1-2 years ### "Program for the future" April 23, 2025 5.0 Overall experince is avery good helps with day to day operations and helps keep track of works done or not done managing expectations and able to celebrate wins Pros Ease of use and how intuative the software is to use and how interactive the software with contractors and requesters Cons I cannot say there is anything i dislike about MaintainX this program checks all the boxes cannot think of any negative feedback Review Source Talk to a Capterra advisor for free and get results within 15 minutes.