# Page 2 | MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MaintainX the right Facility Management solution for you? Explore 993 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/179296/GetMaintainx/reviews --- MaintainX 4.8 (993) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 17th, 2026 # Page 2 - Reviews of MaintainX ## Showing most helpful reviews Showing 26-50 of 993 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Richard M. Logistics Manager Public Safety Used the software for: 2+ years ### "Powerful, Flexible CMMS for Public Safety Operations" February 24, 2026 5.0 Our overall experience has been very positive. MaintainX has become a central operational tool for our Logistics division. It supports preventative maintenance scheduling, work order tracking, documentation, and internal accountability across five stations and multiple service areas. It’s flexible enough for a public safety environment while remaining simple enough for technicians to adopt quickly. Implementation required intention and planning, but once structured properly, the system has improved communication, transparency, and efficiency across the department. Pros MaintainX has given us structure and visibility across multiple divisions — Fleet, Facilities, Air Management, and Quartermaster — all in one platform. The work order system is intuitive and easy for our team to use, which improved accountability and response times almost immediately. The asset management features allow us to track everything from major apparatus to small equipment with photos, documentation, and service history in one place. The mobile app is especially valuable for technicians in the field. Real-time updates, photo uploads, and clear task assignments reduce back-and-forth communication. Customer support has also been responsive and open to feedback. Overall, it has helped us move from reactive maintenance toward a more proactive, data-informed approach. Cons Visual and layout customization options are somewhat limited. The platform applies a fairly uniform structure across all asset types, which can make it challenging to tailor workflows or data fields differently for distinct categories like fleet apparatus, facilities systems, or specialized equipment. While this keeps the system clean and consistent, more flexibility in asset-specific customization and interface layout would enhance usability for organizations managing diverse asset classes. Alternatives considered [First Due](https://www.capterra.com/p/179338/First-Due/)[Operative IQ](https://www.capterra.com/p/252311/Operative-IQ/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing MaintainX I liked how it utilizes photos within work orders and asset tracking. Also, customer service is top-notch! Review Source VR Verified Reviewer National Facilities Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "A Scalable Maintenance Platform Backed by Exceptional Support" December 19, 2025 5.0 Overall, my experience with MaintainX has been very positive. It has brought structure, visibility, and accountability to our maintenance operations across multiple locations. The platform is easy for technicians to adopt, improves communication, and centralizes documentation and history in a way that supports better decision-making. While some advanced capabilities require a higher investment, the support team makes a significant difference. My account manager and customer success manager are fantastic and always available to assist. With the new investment of the Enterprise Level, my customer success manager has spent a lot of time assisting with helping us to understand all the new functionality and with data pulls, reporting, and navigating more complex needs. Pros What I liked most about MaintainX is how intuitive and practical it is for real-world maintenance operations. It makes it easy to create, assign, and track work orders while keeping all communication, photos, and documentation in one place. The mobile app is especially valuable for technicians in the field, and the visibility it provides to leadership helps drive accountability, consistency, and faster issue resolution across multiple locations. Cons What I liked least about MaintainX is that many of the features and reporting capabilities needed for larger, multi-site operations require a significant investment in the Enterprise level. To fully customize workflows, gain deeper analytics, and achieve the visibility leadership expects, you have to upgrade well beyond the base plans. While the platform is strong, the cost to unlock the functionality needed at scale can be a barrier. Review Source SS Seth S. MECHANC Chemicals Used the software for: 6-12 months ### "MAINTAINX IS THE BEST" March 16, 2026 5.0 Your overall experience with maintaining X has been both helpful and surprisingly easy because the process fits naturally into the way you work. Instead of feeling overwhelming, it’s become a steady routine that keeps everything organized and running smoothly. Each step feels intuitive, and the benefits show up quickly—whether it’s better results, less stress, or a clearer sense of progress. The consistency you’ve built makes maintaining X feel less like a task and more like a tool that supports you, making your day-to-day life simpler and more efficient. Pros Maintaining X gives you a sense of control, clarity, and momentum that’s hard to beat. There’s something satisfying about keeping things running smoothly—whether it’s a system, a routine, or a personal project—because it reflects your commitment to consistency and improvement. You enjoy seeing the results of your effort stack up over time, and maintaining X becomes more than a task; it’s a way to stay grounded, organized, and connected to your goals. It’s the kind of habit that makes everything else in your life feel just a little more manageable and a lot more intentional. Cons You like maintaining X because every part of the process feels natural, rewarding, and aligned with what matters to you. There’s genuinely nothing about it that bothers you—it fits your rhythm, your goals, and your sense of satisfaction. Instead of feeling like a chore, maintaining X gives you structure, progress, and a sense of accomplishment. Even the small details feel worthwhile, which is why you don’t find anything to dislike. It’s one of those rare responsibilities that actually energizes you rather than drains you. Switched from [Web Help Desk](https://www.capterra.com/p/179421/Web-Help-Desk/) MUCH MORE BETTER FOR MAINTAINCE WORKERS . Review Source Tanner R. Maintenance Coordinator and Special Projects Retail Used the software for: 6-12 months ### "Easy Day to Day Work Orders and Clear Team Communication in One Place" March 6, 2026 5.0 MaintainX helps us keep maintenance work organized and visible for the whole team. Instead of work orders, updates, and notes being scattered across different places, everything lives in one system. That makes it a lot easier to track what’s been done, what still needs attention, and the maintenance history of equipment. Pros What I like most about MaintainX is how easy it is to use day-to-day. Creating work orders, tracking tasks, and checking maintenance history is pretty straightforward, which makes it a lot easier to stay organized. It also helps keep communication clear between the team since everything is in one place instead of spread across emails, texts, or paper notes. Cons I do like the app, but it's not as clear and easy to use as the browser. In my opinion there's too many drop downs in the main hub of the app and I would ideally like it to look and feel more like how the browser does. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing MaintainX Honestly because the MaintainX team reached out to me really fast when I signed up for a pilot and the other company I was interested in never got back to me. Switched from [Tango](https://www.capterra.com/p/191326/Facilities-Maintenance/) Previous CMMS was very overpriced. It was unreasonably slow and clunky and caused unecessary flow delays. The communication part of the system was very out of date as well and just overall clunky and hard to use. Review Source Steve T. Facilities and Maintenance Manager Biotechnology Used the software for: 2+ years ### "I'm a believer in MaintainX" March 4, 2026 5.0 It's been very positive. We started using it at one facility and we are expanding to all our locations. It's super direct and simple to train new technician on the work order process. It's been the shortest learning curve of any CMMS system I've used in the past. Pros The ease of use and how quickly our team was able to begin using the program. The account managers and support staff where great at helping get over hurdles and organize our assets. The features screens are not cluttered which makes it easy to navigate. Being able to add everyone in our company at no extra cost, as a requestor only, has been a big help. Using the automation features (AI) has dramatically decreased the time it takes to write a new procedure. We've also been able to tap into the vast library of shared procedures. Cons Initially the cost, but we quickly learned is was value-added and saved us time. There is an occasional lag between the mobile app and the desktop software. Alternatives considered [COGZ CMMS](https://www.capterra.com/p/27989/COGZ-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing MaintainX Ease of use and speed of implementation. The built in MaintainX Academy learning program had us entering locations, assets, and work orders on the first day. Review Source Scott U. Maintenance Manager Consumer Goods Used the software for: 2+ years ### "Driving Structure and Efficiency Through Modern Maintenance Management”" February 19, 2026 5.0 Overall, our experience using the maintenance platform has been very positive. It brings clear structure to how we track assets, PMs, work orders, labor time, and daily priorities, which makes it much easier to manage both people and equipment. Compared to our previous system, it’s far more user-friendly for technicians on the floor and supports real maintenance workflows instead of just reporting. The visibility into KPIs and task tracking helps drive better business decisions and keeps our team accountable. While there are still areas to improve — especially stronger recording capabilities and better mobile access compared to desktop — the system has significantly streamlined our operations and made day-to-day maintenance management much more efficient. Pros Maintenance isn’t just work orders — it’s how I run the operation. It helps me prioritize resources, track asset health, hold teams accountable, and make data-driven decisions. With KPIs, PM tracking, and visibility into our systems, I can stay proactive instead of reactive, which ultimately makes the entire facility run smoother. Cons One of my main challenges is that some of the data recording and documentation features don’t feel as strong or consistent as I’d like. I also notice a gap between the mobile and desktop experiences — the phone version doesn’t always provide the same level of detail or visibility, which makes it harder to manage things effectively when I’m on the floor. Alternatives considered [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Reason for choosing MaintainX Flow and management just seem more end-user friendly. Switched from [Fiix](https://www.capterra.com/p/74916/Fiix/) We made the switch from Fiix and Interix because we were experiencing poor customer service and felt the platforms were no longer evolving to meet our maintenance needs. In comparison, the maintenance system has shown consistent improvement and innovation. The user interface is much more intuitive and user-friendly, which has made adoption easier for our team and improved day-to-day usability across the floor. Review Source Jason L. Director of Solutions Facilities Services Used the software for: 6-12 months ### "MaintainX for Field Service Management" March 25, 2026 5.0 Overall, the experience with MaintainX has been very positive. It’s helped bring structure and clarity to how we run our service department, and it’s made a noticeable difference in organization, communication, and accountability across the team. What really stands out is the opportunity we’ve had to provide feedback and actually feel heard. When we’ve shared ideas or pointed out gaps, the MaintainX team has been responsive and quick to make adjustments or roll out improvements. That level of engagement and willingness to evolve the platform has made it feel more like a partnership than just a tool we’re using. Pros It brings everything into one place and just makes the day-to-day easier to manage. I can quickly see what’s going on across all work orders without chasing people down for updates. It’s simple for the team to use, which means better communication, fewer missed details, and more accountability. Overall, it just helps keep things organized and running smoother without adding a bunch of extra complexity. Cons The biggest downside is that some of the best features are locked behind higher-tier plans, so you don’t always get the full value unless you upgrade. It can feel a little limiting at times. Also, customization isn’t as flexible as I’d like, there are moments where you have to work around the system instead of setting it up exactly how your operation runs. And when you’re trying to pull specific data or reports, it can take extra effort to get it in a format that’s actually useful. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Zuper](https://www.capterra.com/p/197014/Zuper/) Reason for choosing MaintainX Brand recognition and potential future integrations within the industry. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams is not designed to adequately manage field service. Review Source Kari B. Maintenance Electrician Computer Hardware Used the software for: 6-12 months ### "The most efficient, helpful and supported CMMS " March 25, 2026 5.0 I am very pleased with MaintainX. There has not been one concern I have had. Once the work order requester was available to all operators, the communication between operators and maintenance techs opened immediately. Our downtime tracking for our KPI's became more accurate the moment it was implemented. Pros The ease of implementing it for all employees within our company. The most positive review from operators is that they can input a work order from their phones. They love that they no longer have to have their supervisor enter it. Cons The web page is not automatically updated when left open all day. I prefer to have the easiest, no thought processes, in the tools I use. I am not a fan of it not being refreshed when I get to my desk Switched from [ANTEROS](https://www.capterra.com/p/182875/ANTEROS/) We wanted a program that was easier to use for the maintenance technicians and the work requestors. Review Source TN Travis N. Quality Assurance Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Highly Customizable Workflows, but Reordering Questions Is Frustrating" March 26, 2026 4.0 My overall experience with MaintainX is a positive one. Its adaptability means I can use it for many different processes within our plant. Using it to network with different teams on work orders allows quick communication and decisive action to be had, speeding up time intensive projects. The few times where I've contacted customer support, I've always felt heard. For the person that wants a user friendly interface and a tool that works for you rather than against you, I'd recommend MaintainX. Pros I appreciate MaintainX for its capacity for customization. I can easily create or change work orders and procedures to meet the needs of the business. I really appreciate the fact that I can change how the procedure flows based on the technicians' answers. This gives consistent and repeatable direction to the technician. MaintainX brings new employees up to speed quickly. The ability to include pictures with fields bridges gaps in employee knowledge and makes the inspections more efficient without additional oversight. Cons I find that moving a field from one position to another within a procedure is quite tiresome, and not always successful. This process involves grabbing the field and dragging it up or down to its desired position and releasing the mouse button. This practice is successful only about half of the time and can be frustrating when you've dragged it past 25 fields. An unsuccessful attempt returns the field back to its original location, where a user must try the movement again. Review Source NP Nick P. VP of Facilities Industrial Automation Used the software for: 2+ years ### "If you want the best Work Order Management Tool, Click Here." December 19, 2025 5.0 MaintainX is the best. I highly recommend it to anyone interested. It is a system where you get out of it, what you put in it. IF there are negative reviews, I am assuming it is because it was not used correctly and I question the reviewer. Pros The Work Order Management, and Customer Support are top tier. This system helps us keep all of our projects and repairs on time and in order, plus helps us hold people accountable. The support we get from the whole MaintainX team is amazing and very responsive. Cons There are not many cons. If anything, some of the individual functionally that we would like is not there but a lot of our feedback is well heard and usually shows up down the road. Review Source Elena G. Maintenance Manager Retail Used the software for: 6-12 months ### "Using MaintainX to manage a retail chain" December 8, 2025 5.0 MaintainX has been a essential minute by minute tool for managing our multi-location operations, and I want to highlight how great and supportive \[sensitive content hidden\] has been throughout the entire process. He has taken the time to understand our workflows and has been extremely responsive in helping us get our reporting and setup exactly how we need it. He's shown me so many cooler features and hacks to help me manage my 50+ site flow. What I like best about MaintainX is how easy it makes it to track, assign, and follow up on maintenance tasks across multiple locations in real time. The interface is user-friendly, and the ability to attach photos, documents, and comments to each request helps ensure clear communication and accountability. I also appreciate the customizable checklists and the flexibility to set recurring tasks or preventive maintenance schedules, it really supports staying proactive rather than reactive. Pros What I liked most about MaintainX is how easy it is to use across multiple locations and how well it keeps our operations organized. The reporting setup, automatic workflows, and visibility into all work orders have made our processes much more efficient. Cons Honestly, there’s nothing I dislike about MaintainX. It’s an easy-to-use platform that meets all our operational needs! Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/) Reason for choosing MaintainX Not enough features like MaintainX and the interface wasn't visually pleasing to look at. Review Source VR Verified Reviewer Analyst Entertainment Used the software for: 2+ years ### "Excellent way of taking company to the next level." December 1, 2025 5.0 My overall experience has been great when it comes to making our work much faster and efficient helping us better serve. Pros I like the use friendly way of generating reports and being able to read data clearly to see where we stand. Cons I don't like the bugs I find as I work my way on MX and minor fixes because it takes a while to fix. Switched from [Jolt](https://www.capterra.com/p/146384/Jolt/) It was hard to reach support for any help, platform was not user friendly. Review Source Allen C. Admin Import and Export Used the software for: 1-2 years ### "MaintainX Customer Review" October 30, 2025 5.0 Customizable workflows, AI-driven updates, and stellar support shine for small-to-mid teams, offering quick ROI via asset tracking and preventive scheduling. While advanced reporting and integrations lag for enterprises, its affordability and constant evolution make it a standout choice for efficient, hassle-free operations—ideal for those prioritizing usability over complexity. Pros MaintainX shines with its user-friendly design, enabling quick adoption and customization to fit any workflow. The robust mobile app supports cross-platform access, instant collaboration via chat, and asset tracking for multi-location ops. Excellent support aids seamless data migration and onboarding. It automates reports, reduces unplanned downtimeand cuts costs . Affordable pricing delivers high value, with versatile features like relational databases and real-time updates boosting productivity Overall, it's a game-changer for efficient maintenance Cons Reporting lacks depth and accuracy, often failing to provide detailed insights or trusting automated data. Customization is restricted, with finicky drag-and-drop for procedures, limited color coding, and no easy employee access tweaks. Work orders support only one asset, complicating multi-asset tasks, and can't link to purchase orders. Advanced features like hierarchical asset relations and sub-parts are missing or enterprise-only, with a crowded dashboard overwhelming new users. Pricing suits small teams but strains larger orgs, and some functions are desktop-exclusive. Setup can be complex for specialized needs Switched from [UpKeep](https://www.capterra.com/p/145635/UpKeep/) Easier to use then UpKeep, Better Reporting Review Source AH Amber H. Parts Clerk Food Production Used the software for: 1-2 years ### "A Parts Clerks Short Review On MaintainX" November 14, 2025 4.0 Using the system for a year in a half, I have had a good experience. It has made my job much easier and more organized with my notes on WO\`s. Being able to stay up on my PO\`s and getting ETAs from vendors. Pros The ease to copy the link and put on PO\`s and Work Orders to tie them together makes it easy to go back and forth to update the WO\`s when a vendor has an update on the order. Getting stock notifications for "Critical" parts has been a great tool to keep my stock where it needs to be and also helps me see trends on the parts and to send out reports on high usage. Cons Sometimes when there is an update it messes with our special made fields (our Cost Codes) and when I send out a Hard Copy PO, sometimes it will take 20-30 minutes to download (but that is just me being nitpicky). Switched from [HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/) The cost was high and there was a large learning curve for people. Review Source Dan M. Facilities Manager Hospital & Health Care Used the software for: 1-2 years ### "Great service " March 27, 2026 5.0 Overall we have had a great experience with MaintainX. It is a smooth system with great reporting features. Pros I like the ease of use now that I have a handle on how the system works. It is easy to keep track of our workload and streamline our frontline staff members. Cons It was a little hard to learn at first switching from another software that I was used to. They have a great support system that really helped make the transition smooth. Switched from [EV Service Manager](https://www.capterra.com/p/124331/EasyVista/) Ease of use and cost effectiveness. Easyvista was a pain to deal with. Review Source John C. TPM Coordinator Building Materials Used the software for: 6-12 months ### "Easy CMMS to implement and use" November 3, 2025 4.0 They made our transition from our old system to theirs very easy by providing us Excel templates to reduce the potential for formatting errors. They also helped us recognize differences in data types from our various sites and modify to fit everyone. Pros Ease of use by technicians and how quickly they were able to transition from our old system. We are tracking downtime much more accurately than with the old system. Cons Reporting really needs to keep up with the advances they are making in other areas of the system. I can now capture Planned Downtime, but it is difficult/impossible to report it. The meter capability is good but there is room for growth there as well. Switched from [ePAC](https://www.capterra.com/p/9425/ePAC/) Management decision, I was not part of the decision process. Review Source VR Verified Reviewer Sr Mgr Maintenance and Safety Food Production Used the software for: 2+ years ### "MaintainX is our daily guide to ensuring the proper functioning of equipment." November 4, 2025 5.0 It's been one of the best acquisitions we've made for our Maintenance department. The tool is exactly what we need, and the support is excellent. Pros It's a very user-friendly, easy-to-use, and highly useful tool for maintenance management. I greatly appreciate the support provided by the MaintainX team. The application's cost is reflected in the improved equipment maintenance, ensuring it remains in good operating condition. Work orders are reviewed daily, and feedback is provided on procedures and preventive maintenance tasks. Cons I have nothing to say about MaintainX. Since the first time I used the license, we have grown as a service department. I have recommended it to colleagues from other companies. Alternatives considered [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/)[Fractal ID](https://www.capterra.com/p/183066/Fractal-ID/) Reason for choosing MaintainX Price, powerful, Friendly and complete for our purposes and company dimension. Switched from [CWorks](https://www.capterra.com/p/13109/CWorks/) Because it was a difficult tool to use. It wasn't what we expected, and there were many overdue activities because nobody was using it. Review Source VR Verified Reviewer Facility Management Non-Profit Organization Management Used the software for: 6-12 months ### "Facility compliance and predictable operations " October 1, 2025 5.0 We love using the platform. It is easy to use and adopt, even for less digitally inclined users. It has helped us increase our facilities compliance, keeps us on schedule, and has more predictable costs and outcomes. Pros User-friendly interface, resource management features, scheduling options, visibility of all maintenance tasks, request tracking, and excellent return on investment. Cons I would appreciate if there was a digital library to find all my records better, and improved ease of use for updating assets for field workers Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) It was more IT focused, and only helped with ticket management. Review Source VR Verified Reviewer Maintenance supervisor Machinery Used the software for: 6-12 months ### "Maintain X is a game changer" November 26, 2025 5.0 I am happy with the software and allowing use to schedule inspections and stay on top of issues that can been seen by multiple employees. Our company was holding us back not allowing us to use it properly, but Ira was able to assist with that and get the seats we needed. Pros The way I can keep up with the maintenance and how versatile the program is. It was a big upgrade from the last program and the ease of use. Using this program takes the way of the need of paperwork. Also, they are constantly improving the software and do their best to fulfil the users needs. The customer service dealing with Ira has been a blessing. Cons Not may cons other that the cost of the software from where I sit in the company. I had issue getting the seats I needed but thinking that's on our companies end. Building up the data in program from scratch at the start but the other hand our MX help Ira has made this less painful because she has helped a lot. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Companies' decision to make the switch so I am not sure. Review Source CE Cynthia E. Maintenance PLanner Food & Beverages Used the software for: 1-2 years ### "Look no Further!" July 23, 2025 5.0 I highly recommend them to anyone looking for a quality program and excellent service. If you're looking for a program that delivers results and is a joy to use, look no further!! Pros The program is packed with features, the user interface is beautiful, and the support team is top-notch. It has significantly improved my by Asset Health understanding, streamlining my work orders, and increasing my productivity. Cons Still updating new features but it still has great features. Angelina meets with me weekly to update so I really have no Cons Alternatives considered [FF&EZ](https://www.capterra.com/p/126805/FF-EZ/)[Bright](https://www.capterra.com/p/126242/BrightPay/) Reason for choosing MaintainX Excellent customer service and easy platform Switched from [Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) No upgrades to the system, not what we needed. needed mobile access Review Source Kurtis T. Director of Facilities Hospital & Health Care Used the software for: 1-2 years ### "MaintainX review" March 27, 2026 5.0 I’ve used multiple Facilities Management softwares and I would highly recommend to anyone for its ease of use and customer service responsiveness. Pros The software is easy to use “out of the box” while customization is still possible. Reporting features work very well, easy to add new requesters, app is very easy to use even for a non-tech savvy staff. Customer service has always been uniquely responsive to our needs. Highly recommend for anyone looking for a reliable Maintenance software Cons I and my team have been very satisfied with MaintainX. I have no complaints as anything we have needed, Customer service has helped us modify. Switched from [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Looking for something with more ease of use and better customer service responsiveness. Review Source JS Jesse S. Facilities Director Hospitality Used the software for: 2+ years ### "Excellent software system for work orders and SOPs" September 5, 2025 5.0 Excellent experience. From implementation to solving login problems to training on how to maximize the system, the MaintainX team has continually impressed. Pros MaintainX works well across platforms. MaintainX technical support is excellent. The system allows us to customize how it works to fit best with our needs. The customer support team and account managers are stellar. Cons It is more expensive than our old system. Even so, I would not go back to our old system if it was completely free. Alternatives considered [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/)[Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reason for choosing MaintainX Support and ease of use. We liked the expandability of the system. Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Our old system had terrible support and did not function across platforms. Review Source CM Craig M. Facility Manager Facilities Services Used the software for: 1-2 years ### "Everything you need for maintenance requests in one app!" September 10, 2025 5.0 First of all we were trapped in a contract with a different company when we started with Maintain X, and they allowed us to put our subscription on hold while we figured out how to get free from the other one. They also kept us active so we didn't lose any information and continued to learn on the platform. Pros The app is so easy to use and user freindly both as the admin and as the requester! We don't have to keep explaining to staff the steps of putting in a request. The platform walks them right through it. Cons Not too mnay Cons on my end yet but I do wish you could have a more back and forth chat with the requester. Switched from [Work Planner](https://www.capterra.com/p/10020622/Work-Planner/) Better app and platform, cost, customer service! Review Source GW Gary W. IT Manager Entertainment Used the software for: 2+ years ### "Amazing Program and Excellent Support" October 27, 2025 5.0 MaintainX has been amazing. Has everything we have needed and adding new features every quarter. 10/10 in my book. Pros Ease of use. Account Managers and Support team are very knowledgeable and responsive. Very effective tool for Preventing and Reactive maintenance, as well as Asset Tracking and history. Cons Its been amazing Nothing to dislike. They have everything we have needed and then some. Adding additional feature all the time. Review Source FH Frank H. Maintenance Manager Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Everything you needed and then some!" August 25, 2025 5.0 Team Driven. Right from the start they had everyone involved on our team and theirs meeting every one - two weeks for an hour, going over what we needed to supply and review everything that they had done so far. tweaking, and modifying where needed. Support just a email / text away. and most of the time with just a two minute wait. They will stay with yo until you are happy with the results. They truly want you to succeed! Pros Setting up was made simpler by Maintain X Pushing us to give them all the information, files, and data that they wanted, so our experience was the best. Our biggest issue was tracking PM's, work tasks and LOTO check lists. User interface is great very simple to use. Ver intuitive. Reporting - just about everything you could think of including MTTR numbers. the support team that got us on board what outstanding we had the same two people the the whole time. They pushed us to have weekly meeting, but most times we needed every two weeks. So we could get all the data collected and entered. Cons For me, I have the same issue with all the different CMMS's I have used over the years is contrast. the pages are usually some version of white, black or dark grey texts, and maybe the ability to change a banner color that's it! Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing MaintainX Price, service, options, scalability. Support our implementation and guidance along the way. Switched from [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) To complicated massive amount of features/ options for us to use and sort through. complicated in its user interface and everything else. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.