--- title: "MaintainX Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is MaintainX the right CMMS solution for you? Explore 1080 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/179296/GetMaintainx/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- MaintainX 4.8 (1080) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of MaintainX Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews CG Christen G Maintenance Reliability EngineerMachinery, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I appreciate its real-time work order updates and the ability for technicians to chat live with their supervisors, quickly upload photos of problems, or access equipment files to get necessary manuals.“ June 23, 2026 Jordan H Equipment and Instrumentation Service ManagerVeterinary, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Metrics can sometimes be difficult to use. When the data doesnt align with what the graphs are showing which can require needing to correct some errors manually.“ May 11, 2026 MS Micah S MRO BuyerDairy, 201 - 500 employeesUsed the software for: 1-2 years. “Our previous system pales in comparison to Maintain X- managing orders, spare parts inventory, and vendor relationships in one system with live ordering and receiving capabilities has not only made my work flow more efficient- it has solidified and the relationships between procurement and maintenance within our organization.“ June 24, 2026 CD Colin D Maintenance PlannerFood Production, 10,001+ employeesUsed the software for: Less than 6 months. “There are some missing features when compared to SAP PM e.g. strategy plans/maintenance plan schedule overview/material reservations which have set us back - hopefully only in the short term.“ November 6, 2025 MM Missy M Preventative Maintenance SchedulerAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “It was slow at first and not all of our information/data could be transferred from Hippo so I had to perform a lot of extra work inputing information into MaintainX. After the initial start-up, \[sensitive content hidden\] has helped us tremendously by assisting us in learning about MaintainX and how to access the features.“ June 18, 2026 Scott U Maintenance ManagerConsumer Goods, 201 - 500 employeesUsed the software for: More than 2 years. “One of my main challenges is that some of the data recording and documentation features don’t feel as strong or consistent as I’d like.“ February 19, 2026 PB Perparim B Field Operation ManagerConsumer Services, 11 - 50 employeesUsed the software for: 6-12 months. “MaintainX is a well designed platform that can fit most operational needs for small company that are starting up and don't want to invest in building their own tools.“ August 6, 2026 JT Joe T Plant EngineerChemicals, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Because our old ways of creating work orders online were so cumbersome, it was hard to wrap our mind around some of the new procedures - we were overthinking it. “ November 10, 2025 ## Showing most helpful reviews Showing 1-25 of 1080 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Project Manager Used the software for: 1-3 years ### "Keep it Simple" October 14, 2026 5.0 Pros the simplicity of the system and what we in the food industry need to meet certain requirements for audits we go through Cons Not sure if i can respond to this as it is somewhat new to the position and responsibilities in this business Review Source CL Chris L. Maintenance Manager Used the software for: Less than 1 year ### "Excellent ease of use interface" October 12, 2026 5.0 Very good right from the initial enquiries, the team are very good and want you to have a good experience Pros Clean interface, ease of use, good audit trail. The ability to add Photos/Documents straight from the app is very useful Cons Ideally needs more Compliance interface within both the app and desktop versions for external suppliers. Review Source Kelly G. Vice-President Used the software for: 1-3 years ### "Great Product" October 8, 2026 5.0 We have been pleased with what we have seen so far and still working through our implementation process. Pros User Interface was easy to navigate. Customer Support from phone call, to implementation was easy to understand and follow. Dedicated support staff is nice. Cons The AI features within MaintainX is still in its infancy but it is getting better. They have some security rules that are frustating like not able to send a request to join more than 1x per day. Review Source Rodney A. Sr Manager Business Operations Used the software for: 1-3 years ### "Highly functional for a real estate team" October 8, 2026 5.0 MaintainX is a quick and efficient way for our team to track work orders, requests, and any ad-hoc things that come through the pipeline. Great for communication within the team as well Pros The ease and functionality of the platform for our real estate team's work orders and requests that come through on a consistent basis Cons As of right now, our team has not relayed any complaints, so all is well for the past year that we've been using MaintainX Review Source Jason P. Engineer Used the software for: Less than 1 year ### "Great Value!" October 7, 2026 5.0 From implementation to daily use, it has been an excellent and valuable tool for our entire maintenance team. Pros Asset, Inventory Management and the integration of the chat feature, allowing creation of work orders. Cons Lack of ability to download the chat history. Most other feature have the ability to download data, chat would be a nice addition. Review Source R Reviewer Estates coordinator Used the software for: Less than 1 year ### "Intuitive platform to improve decision making" October 5, 2026 5.0 We can now make better decisions, improve audit trail and have greater visibility for the team. Highly recommended. Pros It enables us to keep track of our reactive maintenance and is now helping in other ways. There is a good level of fluidity in being able to find what you need. Cons Sometimes it could go one step further. Pull through of data to central space, ability to customise a tad more in terms of process if needed for eg. Review Source MB Marc B. Industrial Maintenance Supervisor Used the software for: Less than 1 year ### "Great initial impressions so far" October 5, 2026 5.0 Overall it has been a great initial experience and we look forward to growing our usage and learning things more and more. Pros Being able to track all our work and using the data to build better efficiency with our maintenance, inventory, and operations. The team at MaintainX such as \[sensitive content hidden\]who are very friendly and helpful. Cons I would like to have more customizable reminders/alerts for work orders that could be sent to my phone before something becomes overdue. Having to open MaintainX on my phone/computer in order to manually see what is due for the day is not always practicable to start each day depending on what is going on upon the start of work such as if there is a machine that needs immediate repairs from a breakdown that potentially happened on nightshift or other things that keep me away from my office for a chunk of time. The current email alerts only offer the ability to notify after something is overdue. If there was an option to turn on reminder emails or ideally texts that would say "this thing is due today" it would allow me to make sure I'm never forgetting things that could pop up as needing to be done on that day only to find out later when I finally have a chance to log in to my MaintainX account on a device and manually check for updates. Honestly if there were some simple options to set reminders at custom intervals ahead of time that would be great. maybe some things I would just want a reminder that it is due the same day but other times I could see where I might want 24 or 48 or 72 hours of heads up reminders just to get it in my head as pending when there are many things I'm trying to keep tabs on in my mind each day as a maintenance supervisor type role that also is working in the field actually physically doing most of the repairs and maintenance. Review Source mR mathew R. Chief engineer Used the software for: Less than 1 year ### "great app that has been very helpful" October 5, 2026 5.0 it is a great app that has made work orders precise and tracking of them easy. It is also good for tracking employee tasks. Pros Maintain X is an app that is easy to use and can track work orders. It allows me to track employee tasks. Cons sometimes difficult to search the past orders when trying to find past orders by room numbers it could be due to improper entry of orders. Review Source Jamie M. Owner Used the software for: Less than 1 year ### "MaintainX is a game changer" October 5, 2026 5.0 Quick set up, support is there when we need them. The team likes the ese of use and day to day monitoring. Pros It really is the main engine to our company for repairs, costs, inventory, work orders, purchase orders and tracking cost to assets Cons We are really enjoying it, no complaints. Our team likes the ease of use from devices and computers. Review Source SS Seth S. maintainance Used the software for: Less than 1 year ### "co pilot is a must have" October 5, 2026 5.0 maintainx has helped our company out with less downtime and better preventive maintainance and they have great customer support Pros co pilot, value for the price, reoccurring work orders, ease of use, and of course user interface, managing requests Cons cost, limited administration, and thats about it, i actually didnt have many dislikes about maintainx Review Source Kari B. Maintenance Electrician Used the software for: Less than 1 year ### "The most efficient, helpful and supported CMMS " March 26, 2026 5.0 I am very pleased with MaintainX. There has not been one concern I have had. Once the work order requester was available to all operators, the communication between operators and maintenance techs opened immediately. Our downtime tracking for our KPI's became more accurate the moment it was implemented. Pros The ease of implementing it for all employees within our company. The most positive review from operators is that they can input a work order from their phones. They love that they no longer have to have their supervisor enter it. Cons The web page is not automatically updated when left open all day. I prefer to have the easiest, no thought processes, in the tools I use. I am not a fan of it not being refreshed when I get to my desk Review Source Verified Reviewer CMMS Parts Clerk Used the software for: Less than 1 year ### "Good Experience with a competent team of software developers" April 10, 2026 3.0 Pros I like the intuitive framework of the software, and the ease in which building data bases within the software functions. Cons I don't like that the parts do not allow for multiple cost associations. I would also prefer an option for multiple part locations for an individual part. We manufacture in multiple locations while using similar assets, so currently we have to duplicate parts to allow for inventory tracking of one part in multiple locations. Review Source Micah S. MRO Buyer Used the software for: 1-3 years ### "MaintainX: MRO Procurement Must-Have" June 25, 2026 5.0 Our previous system pales in comparison to Maintain X- managing orders, spare parts inventory, and vendor relationships in one system with live ordering and receiving capabilities has not only made my work flow more efficient- it has solidified and the relationships between procurement and maintenance within our organization. Pros As a buyer supporting maintenance from the procurement perspective of the business, Maintain X is extremely easy to use for inventory and order management. It helps align procurement with maintenance teams to achieve company goals while promoting communication and clarity between two departments that are often at odds with each other. Cons The frustrations I experience with the program are not so much focused within the program itself; more so in that support and focus on development of the purchase orders and inventory modules is slower/not as high of a priority as the more maintenance focused modules, like work orders. Review Source RR Rae R. admin Used the software for: 3-5 years ### "Rae review" September 24, 2026 5.0 Experience with maintain x has been very good. The assistance for set up was good, if any issues ease to call in and get an answer right away are very good! Pros Very user friendly, easy to input what is required of our daily needs. Easy to find what need thru the threads we have created within maintainx. Price is very reasonable for the plan we are on. Cons There is nothing that I do not like about the site. I have nothing to add here as the site does everything that I need for my daily tasks required Review Source VU Victor U. CMMS Coordinator Used the software for: 3-5 years ### "Great for Maintenance teams " September 17, 2026 5.0 Great, we use it everyday and for multiple departments have bought in on it. Love the simplicity of the system and overall ability to be transparent with other departments. Pros Ease of use for our techs, easy to roll out SOP and update procedures. overall simplicity and mobility Cons The tracking on purchasing, there is a big disconnect on generating reports for purchase orders. would like to see more on this. Review Source R Reviewer Maintenance team leader Used the software for: Less than 1 year ### "Buy the program " August 22, 2026 5.0 Amazing. The ai features same so much time when making procedures. I was able to tell the ai what i wanted with detail and the result was fantastic Pros Security is good as you need to log in with a person pin The interface is good as its all simple. The more tou use the easier it becomes Cons Not much in all honesty. There is a limited amount of full users that we had to work around but this limited the anount of bad information input . Review Source RH Ronnie H. General maintenance technician. Used the software for: 3-5 years ### "Help making it better " August 31, 2026 5.0 Over all good experience we use it everyday to track our morning start ups, and track what we are doing daily. Pros I can have on my phone, everone in the team can see what needs completed. And the fact that everyone can see where you are on each projects. Cons Sometimes it can be confusing to thoughs that are not computer savy. And if it is not entered correctly it can be a challenge. Review Source CC Colton C. Manufacturing Engineer Used the software for: 3-5 years ### "Huge improvements in record keeping and communication" August 18, 2026 5.0 Everything has been very straightforward. The software is easy to use and offers many customization options to make it fit the wants and needs of our organization. This is definitely a system that requires effort to input and maintain data but it more than pays for the effort with the results and reporting it provides. I function mostly as the administrator for our account but I do contribute to some work orders directly and review requests as well. Pros Implementation and customer support has all been very smooth and helpful. The user interface is simple and easy to use but also offers many different option for customization and filtering. Anyone in the organization can make a maintenance request and track its status in real time. The system provides great records and evidence for compliance audits. Cons There is no option for a shared license or low usage license. I have several operators or departments that may only do one maintenance task a week which I would like to track in the software, but I cannot do that without paying for a full license. Review Source R Reviewer Maintenance Manager Used the software for: 3-5 years ### "Ease of use, navigation and tech friendly" September 17, 2026 5.0 Have used this CMMS for several years and been very successful with it, I enjoy using it and it makes my job easier. Pros Ease of use, navigation, asset management, reporting on PM compliance, the timer on the mobile device. Cons Not enough options for bulk filtering causing the need to go into a long list of individual work order. The reporting can be confusing at times. Review Source R Reviewer Assistant Controller Used the software for: 3-5 years ### "User friendly " June 10, 2026 4.0 Overall experience has been great. We are able to build out the systems and organizations by the companies and users needs and wants. Also go ahead he speed that the company needs to go to gain user acceptance. Pros User interface is very friendly for our end users. We have had great adoption with the system don’t the friendliness to the users. Cons Lack of OEM parts and procedures available in the asset packages. Also when you attach a package to a piece of equipment and the OEM part is already created it creates a duplicate. Review Source R Reviewer Project and Reliability Engineer Used the software for: 3-5 years ### "Hawkins MaintainX Review" May 13, 2026 5.0 From the start, it's been wonderful! Excellent customer service and each time I have an issue, there's a thorough answer being explained to me. We've rolled out ~15 organizations at our company and its gained a lot of traction. Everyone i have worked with all say they enjoy working with MaintainX. Pros The simplicity of the software is unmatched along with the customer service team! Navigating through the software is very intuitive which helps with adoption. Cons There have been quite a number of changes that sometimes are hard to keep track of - for the most part they are communicated by the team and explained. Review Source VR Verified Reviewer Facilities Manager Used the software for: 1-3 years ### "MaintainX has been a benefit to my workflow. Easy to use and set up." April 10, 2026 5.0 My overall experience with MaintainX has been positive. From the user interface, to the parts tracking, asset management, and work order assignment, this aspect of my job has become a lot more streamlined. I have more time to do other more hands on aspects of my job now that my back of house is more efficient. Pros It has opened up a lot of new efficiencies in our workflow, parts management, inventory tracking and work order capture. Allowing other employees to submit work orders in a way that seamlessly integrates into the way I assign work orders to my staff has been a big improvement on a bootstrap google sheet. Cons A lot of features seem to be moving to the enterprise level tier. While Maintainx is a great partner in that they're able to work with you on pricing, the enterprise tier simply isn't in the budget for the what it offers currently. Review Source Tanner R. Maintenance Coordinator and Special Projects Used the software for: Less than 1 year ### "Easy Day to Day Work Orders and Clear Team Communication in One Place" March 11, 2026 5.0 MaintainX helps us keep maintenance work organized and visible for the whole team. Instead of work orders, updates, and notes being scattered across different places, everything lives in one system. That makes it a lot easier to track what’s been done, what still needs attention, and the maintenance history of equipment. Pros What I like most about MaintainX is how easy it is to use day-to-day. Creating work orders, tracking tasks, and checking maintenance history is pretty straightforward, which makes it a lot easier to stay organized. It also helps keep communication clear between the team since everything is in one place instead of spread across emails, texts, or paper notes. Cons I do like the app, but it's not as clear and easy to use as the browser. In my opinion there's too many drop downs in the main hub of the app and I would ideally like it to look and feel more like how the browser does. Review Source Scott U. Maintenance Manager Used the software for: 3-5 years ### "Driving Structure and Efficiency Through Modern Maintenance Management”" March 13, 2026 5.0 Overall, our experience using the maintenance platform has been very positive. It brings clear structure to how we track assets, PMs, work orders, labor time, and daily priorities, which makes it much easier to manage both people and equipment. Compared to our previous system, it’s far more user-friendly for technicians on the floor and supports real maintenance workflows instead of just reporting. The visibility into KPIs and task tracking helps drive better business decisions and keeps our team accountable. While there are still areas to improve — especially stronger recording capabilities and better mobile access compared to desktop — the system has significantly streamlined our operations and made day-to-day maintenance management much more efficient. Pros Maintenance isn’t just work orders — it’s how I run the operation. It helps me prioritize resources, track asset health, hold teams accountable, and make data-driven decisions. With KPIs, PM tracking, and visibility into our systems, I can stay proactive instead of reactive, which ultimately makes the entire facility run smoother. Cons One of my main challenges is that some of the data recording and documentation features don’t feel as strong or consistent as I’d like. I also notice a gap between the mobile and desktop experiences — the phone version doesn’t always provide the same level of detail or visibility, which makes it harder to manage things effectively when I’m on the floor. Review Source Su-Mari D. OEE Specialist and Digital Systems Administrator Used the software for: 1-3 years ### "Worth the investment" March 30, 2026 5.0 We had a great experience, their onboarding process was well thought out, everything went smooth and they got us going fast. The AI powered procedure generation helped alot to save us time in getting everything set up. Our technicians were able to quickly master MaintainX, which I believe is a reflection of its ease of use. We are very happy and are enjoying the benefits of transparency and real time information and communication. Their parts inventory management and meter-based maintenance functionality has saved us money! Pros MaintainX is easy to implement, very customisable and easy to use. There is alot of training videos and how to documents available to help you find your own way around, but their helpdesk is knowledgeable and always fast to assist. They actually listen to their customer feedback and are always refining and improving their software. Its great that our technicians can work with it on their mobile phones and that we all can share information in real time. Cons MaintainX has a lot of great features, but some of them are only available at the top tier subscription which is a bit expensive. I also would have appreciated more support with integrations. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.