--- title: "Userpilot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Userpilot Software - reviews, pricing plans, popular comparisons to other Digital Adoption Platform products and more." source_url: "https://www.capterra.com/p/179187/Userpilot/" page_type: "product" language: "en" publication_date: "2026-11-14" --- # Userpilot Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 14, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Userpilot ## What is Userpilot? Userpilot is a no-code product growth platform that helps product teams build personalized in-app onboarding and engagement experiences, view insightful product analytics, and deploy user feedback surveys. Ready to increase growth metrics at every stage of the user journey? Talk to us about how we can help you with improving trial to paid, feature adoption, new feature releases, and user retention. Integrations: Mixpanel, Amplitude, Heap, Intercom, Segment, Webhooks, HubSpot, Salesforce. NEW: Custom Dashboards. Build bespoke dashboards in 2 ways – drag and drop your favorite reports or use a ready-made template. ## What is Userpilot used for? [User Experience (UX)](https://www.capterra.com/ux-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/) Top alternative Featured Overall rating Based on 60 user reviews Reviews sentiment Positive 93% Neutral 2% Negative 5% Starting price $299 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Userpilot?[Manage this product listing](https://www.g2.com/products/userpilot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Userpilot 4.6 (57) VS. [4.7 (131)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price $12000 Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (57) Ease Of Use 4.3 (89) Value For Money 4.7 (55) Value For Money 4.7 (85) Customer Service 4.7 (50) Customer Service 4.9 (87) ## Userpilot alternatives [4.7 (128)](https://www.capterra.com/p/232772/Rocketlane/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (80)](https://www.capterra.com/p/142263/Thought-Industries/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Product Fruits](https://www.capterra.com/p/227997/Product-Fruits/) [4.7 (89)](https://www.capterra.com/p/227997/Product-Fruits/reviews/) Starting price $111.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227997/Product-Fruits/) Highest Rated [Custify](https://www.capterra.com/p/190125/Custify/) [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190125/Custify/) ## FAQs about Userpilot Overview ### What problems does Userpilot solve? Userpilot solves slow, developer-dependent onboarding and feature education by letting product and customer success teams build in-app tours, checklists, tooltips, and targeted walkthroughs without coding. SaaS teams use it to guide trial users toward key actions, announce releases, personalize experiences by segment, reduce onboarding support requests, and improve product adoption. Answer based on 27 reviews Overview ### Which roles and teams benefit most from Userpilot? Userpilot is most used by founders, CEOs, presidents, and other business leaders who monitor product adoption and customer engagement. Product managers, designers, and software leaders create onboarding flows and collect feedback, while marketing and sales teams guide users toward feature discovery, conversions, and retention goals. Answer based on 57 reviews Overview ### What company size and specific industries is Userpilot built for? Userpilot is designed for product, UX, product marketing, and customer success teams at companies of any size that need to improve digital product adoption and user onboarding. It is not limited to a specific industry, making it suitable for software-focused businesses across sectors. Features and Usability ### What are the key features of Userpilot? Userpilot includes core user onboarding tools for building in-app walkthroughs, onboarding checklists, tooltips, and feature announcements. Differentiating capabilities include customer segmentation and event-triggered actions for contextual guidance, plus customizable branding and templates. A/B testing, surveys and feedback, and NPS of customers support adoption measurement. Answer based on 27 reviews Pricing ### How much does it cost and what fees or limitations are included? Userpilot offers Starter from $249 per month billed annually for up to 2,000 MAUs, with Growth listed from 749 monthly and Enterprise from 4,000 monthly. A free trial is available. Reviewers often call pricing startup-friendly or reasonable, although some cite initial costs as a deal-breaker and one calls it outrageous. Answer based on 11 reviews Getting Started and Support ### How easy is it to onboard and train a team on Userpilot? Userpilot offers live online training, webinars, documentation, and videos to support team adoption. Reviewers report that nontechnical users can create guides and workflows quickly, often with little or no coding. Beginners, admins handling custom data or integrations, and teams building complex tours may need more time and documentation. Answer based on 18 reviews Getting Started and Support ### What customer support options does Userpilot offer, and how do users rate the experience? Userpilot offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, friendly, and highly tailored, with staff helping troubleshoot issues and explain product terminology. Some users report slower chat responses in certain time zones, creating longer wait times for assistance. Answer based on 25 reviews Features and Usability ### How easy is Userpilot to use for product onboarding? Userpilot makes it straightforward for product teams to build onboarding flows, walkthroughs, checklists, and feature announcements without coding. Its visual editor, targeting settings, and quick setup help nontechnical users launch guidance fast. Some teams need initial testing, documentation, and developer help to pass custom user attributes or refine designs. Answer based on 23 reviews Features and Usability ### How good is Userpilot's user interface? Userpilot provides a clean, customizable interface for creating branded in-app guides and onboarding experiences. Product, customer success, and marketing teams can adjust fonts, colors, widgets, themes, and audience targeting while using templates and visual elements. Some users want more ready-made templates, and occasional reports mention interface lag, bugs, or overly detailed customization. Answer based on 21 reviews ## Features AI summary Based on 687 Digital Adoption Platform reviews Capterra reviewers highlight these as the features buyers value most when choosing customer success software: - **Customer Management** (**56%** of reviewers rated this feature as critical) - **Health Score** (**49%**) - **Reporting/Analytics** (**46%**) Userpilot supports **Customer Management** and **Reporting/Analytics**, giving teams a way to organize customer relationships and track usage, outcomes, and trends over time. However, it does not include **Health Score**. Instead, it offers other highly rated capabilities, including **Customer Database** (**51%**) and **Activity Tracking** (**46%**), which help teams keep customer records in one place and monitor behavior across the user journey, helping businesses spot risks, improve retention, and make better account decisions. Reporting/Analytics 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Activity Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Monitoring 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Multi-Language 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage and support multiple languages Content Creation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important The ability to create unique content Customer Segmentation 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Userpilot 42 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Websites: Software is used for working on online pages - Gamification: Games or game-like elements to track progress and reward accomplishments - Interactive Content: Allow the audience to interact or engage with the content - Issue Tracking: Record and follow the progress of every issue - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Usability Testing: Process of evaluating a product or website by testing it with representative users. - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Journeys: Track user's interaction with the prototype - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - User Onboarding: Guide new users to understand and become proficient in using a product or service - User Research Analysis: Analyze and gain insights into user experience - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.6 (57) 4.6 Based on 57 reviews ## Pricing Value for money 4.7 (55) Free Trial [View pricing plan details](https://www.capterra.com/p/179187/Userpilot/pricing/) Starter $299.00 Flat Rate,Per Month It includes: - Agentic Onboarding & In-App Engagement - AI-Powered Segmentation & Targeting - Product Usage Insights - Product & Customer Context for AI Agents - Headless Access Through MCP Growth $849.00 Flat Rate,Per Month It includes: - Advanced Product Analytics with Lia - AI Data Tracking & Instrumentation - AI Session Replay - Advanced Surveys & AI Feedback Analysis - AI-Assisted In-App Guidance & Resource Center - Behavior-Triggered Email & Workflows - Agent Analytics & MCP Analytics Enterprise $2,000 Flat Rate,Per Month It includes: - Lia AI Agent & MCP Access - Cross-Product Analytics & Executive Dashboards - Mobile Analytics, Engagement & Push Notifications - Premium CRM Integrations & Data Warehouse Sync - SAML SSO, Custom Roles & Activity Logs - Security Audit Support & Compliance (SOC 2 Type II, HIPAA, and GDPR) - Dedicated Implementation Specialist & Custom SLA Value for money 4.7 (55) 4.7 Based on 55 reviews ## Integrations [ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Claude](https://www.capterra.com/p/10011218/Claude/)[ Claude Code](https://www.capterra.com/p/10050088/Claude-Code/)[ Command](https://www.capterra.com/p/10282506/Command/)[ HubSpot](https://www.capterra.com/p/10268337/HubSpot/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (50) 4.7 Based on 50 reviews ## User reviews Overall rating 4.6 Based on 60 reviews Filter by rating Counts reflect reviews available in this feed. 5(39) 4(17) 3(1) 2(3) 1(0) Mentioned topic Recent reviews first, then most helpful Andre K. CTO Used the software for: Less than 1 year ### "Good option for customer onboarding" 4.5 November 10, 2026 Userpilot manages our customer onboarding experience. Their offering is strong enough to have us not be as concerned about usability of our Product, which frees up development capacity. Pros I liked the simplicity of the integration, everything worked as advertised. The service is easy to use and the functionality provided for web applications is robust. I particularly appreciated the fact that PII data is not captured during session replays. The analytics provided is enough for us to avoid using another service like Heap. Cons It's a good product, but maybe a little bit expensive. At its current price point, the ROI becomes harder to defend when your Product has a large user base. Software developer Used the software for: Less than 1 year 4.5 November 11, 2026 AI summary based on a full review This software delivers efficient insights that enhance understanding of user behavior, which can guide improvements. While the pricing aligns with the features offered, it may still be considered expensive. Log in to unlock the full review, detailed ratings, and pros & cons Sales Engineer Used the software for: 1-3 years 4.5 November 5, 2026 AI summary based on a full review Userpilot effectively addresses the challenge of user onboarding in SaaS by providing contextual guidance within the application, which helps users adapt to new features quickly. Some users may desire more design flexibility, but this is a minor concern. Log in to unlock the full review, detailed ratings, and pros & cons Daniel S. Co Founder, Head of Marketing Used the software for: Less than 1 year ### "Increases engagement" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 15, 2020 I am glad we chose user pilot over Pendo - doing so allowed us to get more flexibility with the user journey through their guides and then with the $$ we had left over (Userpilot is cheaper than Pendo) we were able to get mixpanel and world class analytics. Pros I liked that you have a "what you see is what you get" editor. It's pretty intuitive and easy to make a design that looks good. You can create custom flows based on segments of users so that different people have different experiences based on their previous actions or the metadata that you have attached to them as a user. Cons There were some glitches and times when it would freeze up and you have to redo your work. Userpilot is a relatively young company so I would imagine that these will continue to be ironed out. AN Analyst Analyst Used the software for: 1-3 years ### "It's easy to set up and use Userpilot." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2022 I don't have to rely on the front-end team since Userpilot provides me the freedom to create tidy, attractive messages exactly way I want them to be. Pros I can design the ideal onboarding process for our users thanks to Userpilot's comprehensive offering of essential onboarding elements.Customer service at Userpilot is excellent. Whenever I encounter a problem, they are excellent at providing speedy and highly tailored remedies.Because of Userpilot's user-friendly interface, even beginners may create and share their own service engagement sequences. Cons Regarding analytics features, Userpilot isn't the best. I must employ integrations if I want to maximize the potential of your customers.However, Userpilot also doesn't offer adequate integration possibilities. But if I stick to Amplitude, Google Analytics, Hubspot, and Segment, I won't be let down. CI continuous improvement manager continuous improvement manager Used the software for: Less than 1 year ### "onboard your clients with ease" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 November 18, 2022 Pros the templates to onboard were very intuitive and keeping the clients updated with new release was very easy with this tool. We had new apk version coming out every month so its important to highlight new features and this tool makes it easy to train and highlight the changes. Cons it lacks some project management tools and adding those options would make it one stop shop for many onboarding requirments. Carl Ö. CSM - Onboarding Specialist Used the software for: Less than 1 year ### "Great service team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 13, 2020 So far so good. Sometimes the tool makes me frustrated, but that is usually solved with a quick chat with the service team. Pros The customer success team are very diligent and helps out whenever they can. Have at many occasions jumped into calls where they helped me fix a flow I couldn't fix myself. Cons There are still a few features that I feel is missing from Userpilot, but the service team are happy to receive feedback on this. Sometimes more things are promised than are delivered. PR President President Used the software for: Less than 1 year ### "Excellent choice for on-boarding, help functions, and new feature releases" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 20, 2020 Overall, I am very satisfied with Userpilot. After searching through the available options I found that some were very expensive and others lacked major functionality. Userpilot had the functionality I need at a reasonable price. Pros It is excellent for rolling out and demonstrating new features. The settings for determining when a user sees the experiences and how often is very helpful. It is also very good for on-boarding new users and walking them through a checklist to show them how your software works. I have used other software in this space, and Userpilot is among the top for simple usability in this area. Cons The formatting of the experiences could be better. The system allows you to customize your experience with your branding, colors, etc. Although I'm glad it is there and I made it function, I found that to be somewhat difficult to use. MC Marketing C. Growth hacker Used the software for: Less than 1 year ### "Invaluable for SaaS business" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 6, 2019 Userpilot increases the odds that trial users actually perform the steps needed for successful onboarding and conversion. Pros After testing multiple competing offerings we were very delighted with Userpilot. We were able to create our flows ourselves. Also Userpilot is the ONLY in-app guide products that features an onboarding checklist which is one of the most valuable parts of the service for us. Cons Not too much. In the beginning some advanced options need a bit of in-depth study but support was great. We have multiple hosting regions and needed to use variables for subdomains which works like a charm. CO COO COO Used the software for: I used a free trial ### "Solid product !" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 17, 2019 Reallyy easy to use and the result is really professionnal. Pros Userpilot has everything necessary for good user onboarding. Great feature at an affordable price for a startup. Cons Only con : the segment integration which is only compatible with Analytics.js source and based only on contacts... But it's the case with most competitors. [View all Reviews](https://www.capterra.com/p/179187/Userpilot/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Pendo vs Userpilot](https://www.capterra.com/compare/151951-179187/Pendo-Platform-vs-Userpilot)