# Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jane the right Medical Spa solution for you? Explore 499 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (499) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Jane Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews CW Claire W Counseling TherapistMental Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The platform made scheduling, booking, and day-to-day navigation simple and efficient, which helped reduce administrative stress as a young therapist new to the field. While there is some room for improvement in documentation workflows and telehealth reliability, the ease of use and strong customer support make it a solid choice for clinicians at any level of experience.“ March 23, 2026 RK Robert K CEO and chiropractorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “We ran into issues with keeping track of patients packages and getting them scheduled for re-exams on time.“ February 12, 2026 JS June S Founder and DirectorPrimary/Secondary Education, Self-employedUsed the software for: Less than 6 months. “Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding.“ April 16, 2026 MP Maurice P OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Some features aren't implemented well, and there is a lot of customization needed to make the service workable.“ October 22, 2025 ZS Zach S Doctor of Chiropractic, OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us.“ August 24, 2025 Nicole L PhysiotherapistMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “The biggest downside to working with Jane is the setting up of charting options.“ March 30, 2026 Crystal C Operator ManagerVeterinary, 51 - 200 employeesUsed the software for: I used a free trial. “Happy to use this application as it works to support after hours bookings, and create reception efficiency within a business model.“ April 23, 2025 JS Jesse S Clinical DirectorMental Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “It actually took our admin team a lot more work to handle bookings.“ March 28, 2026 ## Showing most helpful reviews Showing 1-25 of 499 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kassidy K. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for a startup" February 11, 2026 3.0 Overall good it just couldn’t keep up with us after a certain weekly volume of patients. The software worked fine we just needed more tools Pros It was a really great tool as a start up practice. Can do most basic functions that you need and easy to implement quickly! Cons A lot of extra tools like a careplan tracker was not available at the time. As our practice volume increased it became clear Jane wasn’t going to help us scale Alternatives considered [ChiroHD](https://www.capterra.com/p/218059/ChiroHD/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Price as a startup was unbeatable and we really needed a budget friendly option Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Kassidy. It's great to hear that Jane was a good fit when you were getting started, and that the price point made it an easy choice early on. It's genuinely helpful to hear what the gaps were as your practice grew. Features like care plan tracking matter a lot for chiropractic practices, and feedback like yours is part of what pushes Jane to keep improving. We're sad to see you go, but we're rooting for your practice no matter what. 🤗💙 AS Andrew S. Canadian Certified Counsellor Health, Wellness and Fitness Used the software for: 1-2 years ### "Exceeds Expectations " October 31, 2025 5.0 They have exceeded my expectations. Whether I call them, email them, or use their live chat feature with a question, they deliver detailed, friendly, caring response every time. Pros Consistently incredible customer service. When I have a question about how to do something such as set-up an employees commission rate or process a refund, their email replies are thorough and even included embedded videos to help me see exactly what to do. Cons I wish it were a bit lower in cost. It's not terribly expensive but our practice needs to keep expenses as low as possible. Alternatives considered [Calendly](https://www.capterra.com/p/148036/Calendly/)[Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane It gives us everything we need, all in one place. I felt it also adds a degree of professionalism because of how many clinic and medical professionals use it. Review Source Response from Jane Software November 26, 2025 Hi Andrew! What a joy to read, thank you for sharing your experience. It’s wonderful to hear how our support team has been able to provide detailed and caring help, and that the instructional videos have made troubleshooting easier. We really appreciate your note about pricing. Affordability is so important for small practices, and feedback like yours helps keep that front of mind as we continue growing Jane. We’ll be sure to share your thoughts with our team, and if you’d like to expand on that feedback, we’d love to hear from you through our support email. Thank you again for the kind words. It truly means a lot to hear Jane has exceeded your expectations, and we hope to continue supporting your clinic for years to come. 💙 LC Louis C. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Jane on Broadway " April 6, 2026 5.0 My overall experience has been very good, but I will admit that I have never used another system so I do not have a basis for comparison with your competition. When I socialize with colleagues I do recommend it to them. Pros There are so many features that help me streamline my practice admin. I like how patients can book online at my website with your affiliate Clinic Sites. Jane Payments streamlines checkout, as their credit/debit card is on file. Chart note templates shorten my documentation when repetitive findings and procedures exist from visit to visit. Cons I cannot see at a glance the patient leger, makes it hard to figure out their balance. Co-Insurance balances are nearly impossible to determine. Review Source Response from Jane Software April 14, 2026 Thank you for this, Louis, and for recommending Jane to your colleagues! That kind of word-of-mouth really means a lot to us ☺️🩵 It's great to hear that online booking, Jane Payments, and chart note templates are making a real difference in your day-to-day. The feedback on the patient ledger and co-insurance balances is noted, and being able to see that information at a glance is a reasonable ask. We'll make sure that gets to the right people on our end. We hope we have the honour of supporting your clinic into the future, even if you've never worked with another system ;) MP Maurice P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Jane.App: The best EHR system I've ever dealt with" October 22, 2025 5.0 Jane has been really easy to use and implement, it takes some legwork but it does everything I need it to without being over complicated. It is provider friendly, which is vastly different from every other software I've used. It's also really flexible and always fixing problems and adding features Pros Pricing is great, booking for clients is simple and customer support is top notch. Insurance billing is simple and the fact that it is cloud based is a huge plus. Cons Some features aren't implemented well, and there is a lot of customization needed to make the service workable. It works out of the box, just may not be exactly what you need. Alternatives considered [ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[Genesis Chiropractic Software](https://www.capterra.com/p/128411/Genesis-Chiropractic-Software/)[CHIROSPRING](https://www.capterra.com/p/141960/ChiroSpring/) Reason for choosing Jane Straightforward pricing, install/setup was as simple as possible, great contract, customer service and flexibility of the product. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) horrible customer service, high fees, frequent crashes, server based, not intuitive. Review Source Response from Jane Software November 26, 2025 Hi Maurice, thank you for such a kind and thoughtful review! It’s great to hear that Jane has been straightforward to set up and that insurance billing and client booking have been smooth in your experience. Your feedback about customization is really helpful, and we’d love to learn more about which features you’d like to see improved. Everyone’s workflow looks a little different, and it’s something our team continues to listen to as we add flexibility and functionality. We’re so glad Jane has made things simpler for your practice. It’s an honor to be part of your day-to-day, and we hope to continue supporting your team and clinic as you grow. 💙 ZS Zach S. Doctor of Chiropractic, Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Jane for the EHR win!" August 24, 2025 5.0 Jane has been amazing! We have streamlined so many processes and saved money by having our EHR and CRM all in one. The integrations that Jane offers with other features like payments, faxing, and email newsletters has saved so much time and effort for us. We basically love everything about it! Pros Jane has so many amazing features! First of all, it is super easy to use with a very intuitive user interface which makes training staff a breeze. I absolutely love the online booking site and how easy it is for patients to schedule and management their appointment times and type. It also makes notes and documentation processes easy on the clinicians. All this for a very reasonable monthly fee based on the number of providers at the clinic! Cons The insurance billing was a little cumbersome, but we have since transitioned to a cash-based clinic model, which has completely alleviated this pain point. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/)[DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/) Reason for choosing Jane The features were much better. The user interface was incredibly intuitive. Plus, a couple of my colleagues highly recommended it. Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) I was sick of the server-based EHR system and charting was quite slow and cumbersome. Review Source Response from Jane Software September 12, 2025 Zach, thank you for taking the time to share such a thoughtful review! It means so much to us to be part of your practice. I’m so glad to hear that Jane’s intuitive design and online booking have been helpful for both your team and your patients, and that our integrations are saving you time and effort. I also really appreciate you passing along your experience with insurance billing. I know you’ve since moved to cash-based, but if you’re ever open to sharing more direct feedback, our inbox is always open :) We’re so glad you made the switch and that Jane has been such a great fit for your clinic. Thanks again for letting Jane support you on your practice journey! —Caitlin, on behalf of Jane KS Karen S. Finance and Facilities Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Utilizing Jane in busy group of clinics" July 18, 2025 4.0 Overall, Jane has been a gamechanger for our workflow. As a group of very busy clinics, it allows up to manage scheduling, billing, and submitting claims to insurance companies easily. The issues with some of the reports are at times frustrating, but they are easier to deal with when you factor in the positives of scheduling and billing! Pros When it comes to scheduling software, Jane is hands down the best! The ease of scheduling appointments is amazing! New employees pick up scheduling appointments very quickly and are often scheduling appointments independently within their first few shifts. Cons Some of the reports are not geared towards a larger group (we have 5 clinics). The Accounts Receivable report is very hard to navigate, and when you choose an account to investigate, it takes you to all outstanding balances with no way to filter the age of the charges. Switched from [Practice Perfect EMR](https://www.capterra.com/p/122031/PracticePerfect/) Practice Perfect was clunky and had to manage, especially with the need to constantly update the "server" and then all of the workstations where it was in use. Review Source Response from Jane Software July 25, 2025 Thank you so much for this thoughtful review, Karen! :) We’re so glad Jane has been a gamechanger for your team, especially when it comes to scheduling, billing, and onboarding new staff across multiple clinics. It’s wonderful to hear Jane has helped streamline things after your experience with your last software. We also really appreciate you flagging the challenges you're having with Jane's Accounts Receivable report, that context is especially helpful to hear. and I've shared it with our team. Thank you again for taking the time to share your experience. We're truly grateful to support your busy team and hope Jane continues to be a great partner in your workflow! -Caitlin, on behalf of Jane Leana Y. Senior Product Owner Hospital & Health Care Used the software for: 2+ years ### "Reliable platform, but very poor UI and UX" May 27, 2025 4.0 Customer service can be improved. They're quite slow to get back to you. Also, please update your platform. It looks horrible. Pros It's reliable, and easy to setup. I like how it can notify me by both email and SMS, and how you can send confirmations to customers. Cons Very limited customization options, and it looks very old. It has a very poor user interface for when you offer more than 5+ services per practitioner. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) JaneApp was cheaper, but it's not better than MindBody Review Source Response from Jane Software June 27, 2025 Hi Leana. Thank you for taking the time to share your thoughts with us. We're so glad to hear that Jane’s reliability and notification features have been working well for your clinic (enough that you’ve been with us for over two years!) and that the setup process was smooth. We’re also really grateful for the feedback you shared. We know that every clinic has unique needs. Your input helps us continue evolving Jane in thoughtful and impactful ways. We’re especially sorry to hear your support experience felt slow—we always want you to feel supported, and we’ll be sure to share this with our team. Thank you again for being part of the Jane community and for helping us grow. -Caitlin, on behalf of Jane NW Nikki W. Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall a great and affordable product" June 26, 2025 4.0 Pros The platform is pleasing to look at, the Claim MD integration is great, customer service is prompt, documentation for providers is easy. Cons The client portal could use some updates. When logging in, if clients sign in via google/apple vs their username, it duplicates their account and does not carry over appointment/billing info. Additionally, the family account management needs some attention. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) We have used Jane in the past and moved due to certain features not being available. We ended up moving back once those features were added, also due to it being more affordable. Review Source Response from Jane Software July 25, 2025 Thanks so much for taking the time to share this, Nikki. We’re really glad to hear Jane has been a good fit, especially that the Claim MD integration, provider documentation, and our support team have been helpful along the way. And honestly, it means a lot that you chose to come back to Jane after some of those earlier limitations. We're so grateful for the opportunity to support your team again! :) We also really appreciate your thoughtful feedback on family account management and the social login options. Those are areas our team is actively thinking about, and it’s so helpful to hear where we can keep making things smoother for you. Thank you again for the honour of having Jane be a part of your business! We’re committed to continuing to improve, and we hope Jane keeps earning its place in your practice for a long time to come. – Caitlin, on behalf of Jane HC Heather C. Office Administrator Alternative Medicine Used the software for: 2+ years ### "I recommend Jane " March 2, 2026 5.0 Overall experience has been positive. I use it for booking all my chiro, massage, etc. It keeps track and sends appointment reminders in a text. Very helpful! Pros Jane is a very customer friendly platform. You can book all your appointments with various Healthcare providers in one app. Cons Sometimes I forget which password I used for specific providers, I have to reset it and that takes a little time. Review Source Response from Jane Software March 26, 2026 Thanks so much for the kind words, Heather, and for the 10/10! Really glad Jane has made keeping track of appointments across your different providers so easy. ☺️ The password situation is a fair frustration, and we actually have something that can help! Jane built a mobile app for patients and clients, available on the Apple App Store and Google Play; this lets you create one central login and link all your existing clinic accounts to it, so you're only ever signing into one place. It might save you a few password resets going forward. 🙏 So glad the experience has been a positive one overall. 💙 EH Emma H. Admin Medical Practice Used the software for: Less than 6 months ### "Jane is great! " April 10, 2026 5.0 Overall, very user friendly. Pros Jane's customer support is the best of any software programs I've used within a business. Very user friendly, even for people without much experience! Cons Sometimes we run into issues with insurance claims getting rejected for issues through Jane. The support team always ends up helping us out, though. Review Source Response from Jane Software April 17, 2026 Thank you so much for this, Emma! Hearing that our support team stands out means a lot, especially coming from someone who's navigated a lot of software. Insurance claims can definitely be a tricky area, and we're really glad the team has been there to help work through those snags. We're so happy to have you with us and look forward to growing with your practice. ☺️💙 RK Ross K. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Easy to implement; lots of great templates and customization options for examination and soap notes." January 20, 2025 5.0 Great experience with Jane. Simple to use for our cash practice and I especially like the template library to see examples of what other practitioners are doing for their notetaking. Pros The ease of navigation and deployment. The template library was great. It was easy to share templates between practitioners, and to see what others are using. Cons It did not offer the capabilities needed for insurance claims submission and ERA. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Outgrew acuity and what they offered for our growing practice. Review Source Response from Jane Software March 6, 2025 Hi Ross, thank you so much for taking the time to leave such thoughtful feedback! We're thrilled to hear that you found Jane easy to implement and that the template library has been a helpful tool for creating and sharing SOAP notes with your team. It makes us so happy to know that our curated templates are making things simpler for your practice. I did want to ask if you’ve explored our integration with Claim.MD? It’s a fantastic clearinghouse that makes managing electronic claims and remittance (ERA) a breeze. If you’re interested, we’d be happy to guide you through setting it up and seeing if it’s the right fit for your practice. We’re constantly looking for ways to grow and improve, and feedback like yours is invaluable to that process. Thank you again for trusting Jane to support your cash-based practice and for sharing your experience with us. It’s an honor to play a small part in helping you focus on your patients and help run your practice. -Caitlin, on behalf of Jane LD Lynette D. Owner Mental Health Care Used the software for: 2+ years ### "I would never go anywhere else." December 17, 2024 5.0 My experience has always been Excellent!!! Pros Exceptional customer service. Easy to negotiate the platform. Extremely well thought out. Excellent resources for help. Cons There isn't anything about Jane that I don't like. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane It looked like Jane was going to be easier to use. I watched a lot of videos to help me determine who to choose. Review Source Response from Jane Software December 24, 2024 Thank you so much, Lynette, for your thoughtful and uplifting review—it truly made our day! We’re thrilled to hear that working with Jane has been such a positive experience for you and that the videos helped guide your decision. Knowing there’s nothing you’d change about Jane and that we’ve become your go-to? We’re absolutely over the moon! Your kind words about our customer service mean the world to us. It’s our goal to ensure every interaction feels like someone genuinely has your back, so hearing that it resonates with you is an incredible win for our team. We’re honored to support your clinic and be part of your journey. If there’s ever anything we can do to make Jane even better for you, please don’t hesitate to reach out—we’re always here to listen. Wishing you and your clients all the success ahead! -Caitlin, on behalf of Jane + the team NH Nathan H. Chiropractor Alternative Medicine Used the software for: I used a free trial ### "Great at some things needs improvement on billing. " February 25, 2025 5.0 Pros Robust scheduling and note taking abilities. Cons Not very integrated with insurance billing Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Actually went with chirotouch because of the billing integration. Review Source Response from Jane Software March 13, 2025 Hi Nathan. Thanks for taking the time to share your thoughts! It’s great to hear that you appreciated our scheduling and note-taking features. We’ve put a lot of effort into making those tools robust and reliable, so knowing they worked well for you means a lot to us. We’re sorry to hear that the billing integration didn’t meet your expectations. While it wasn’t the right fit for you at the moment, we’re always looking for ways to improve and feedback like yours helps us know where to focus. If you have any further thoughts or suggestions about what would make the billing functionality more useful for clinics like yours, we’d love to hear them! Even if you've moved on from Jane, we truly appreciate the time you spent with us and are glad we could be part of your clinic's journey. Wishing you and your team all the best as you continue to care for your patients! Take care, and thanks again for sharing your experience! :) -Caitlin, on behalf of Jane JC John C. Director of Curriculum and Administrations Education Management Used the software for: 2+ years ### "Jane Success For Our School Clinic" October 9, 2025 5.0 Overall, Jane is supportive, and it has been a positive experience for us. We recommend this program for all of our students. Pros We use Jane in a school clinical setting. 12 treatment rooms with 40-60 new students per year. This means we have to train students how to use the program. We have found that Jane is very easy to use in this manner. We also appreciate the customer support and the consistent updates to the system, which include useful features. Booking and appointment management from the Clinic Manager, Client, and Practitioner views are intuitive for most new users, including our older clients who sometimes struggle with technology. Notifications, reminder emails, and SMS reminders are particularly beneficial when managing a large number of new users and clients annually. Cons Batching in Jane Payments is not adjustable, and the system strips UTM data in reports. These two things are more concerning for bookkeeping and administration, and do not really impact the end user. Payment batching can span multiple service days, resulting in payments for one day appearing in two separate batches. Depending on your clinic hours. If you're familiar with UTM data, you already understand why this is important for some users but doesn't really impact the daily user. Review Source Response from Jane Software November 26, 2025 Hi John, thank you for such a fantastic and detailed review. It’s inspiring to hear how you’ve integrated Jane into your school clinic to support both students and staff, and that features like reminders and intuitive layouts have made training easier across your team. We really appreciate you sharing your thoughts about batching and data in Jane Payments. Feedback like this is incredibly valuable for our product team, and we’ll be sure to pass it along. We’re so grateful Jane has been a supportive partner in your program, and we love hearing how you’re helping the next generation of clinicians learn with confidence. We hope to continue supporting your team and students for years to come. 💙 LC Laura C. Office Manager Child Day Care Services Used the software for: 1-2 years ### "Works well!" May 9, 2025 5.0 My overall experience with Jane has been pleasant! It's simple to use and if I do make a mistake (such as booking initial appointments more than once) it is easy to switch to another type of appointment. I also like how easy it is to cancel and reschedule. Pros What I like most about the Jane app is that it is easy to use, as a client I can can see what is available and who I am booking with. Cons What I like least about Jane is that it is easy to miss switching the type of service; a few times I have booked initial appointments multiple times and didn't realize. Review Source Response from Jane Software May 27, 2025 Hi Laura, thank you so much for sharing your experience with Jane! It's wonderful to hear that the booking process has felt simple and pleasant overall from the client side, and that it’s been easy to make changes when needed. That kind of flexibility is something we care a lot about, so I’m really glad it’s been helpful for you. Your note about switching between appointment types is also incredibly helpful feedbac to heark. We’ve heard similar stories, and it’s something we’re actively keeping an eye on as we continue to improve the experience. Hearing it directly from you is a great reminder of how real-world use shapes what matters most. Thanks again for taking the time to share—and for using Jane to help manage your care. —Caitlin, on behalf of the Jane Team SM Stacey M. Counsellor Mental Health Care Used the software for: 1-2 years ### "Everything you need" February 12, 2025 5.0 Jane is great - it has everything I need in one place, from billing to virtual delivery. Pros I use Jane for my counselling practice, it is an all-in-one platform that provides secure and confidential storage of information and video platforms. Cons I wish the mobile app worked a little better! Review Source Response from Jane Software March 7, 2025 Stacey, thank you so much for your kind words and for trusting Jane to support your counselling practice! We're glad to hear that Jane is providing everything you need in one place, from secure and confidential information storage to telehealth and billing. It’s always so rewarding to know that Jane is making things easier for your practice so you can focus on your clients. :) We really appreciate your feedback about the mobile app, too. Just to clarify, are you referring to the mobile app for patients, or the mobile experience for providers? Either way, we’d love to hear more about what could be improved to make it work better for you. We’re always looking for ways to improve, and your insight helps guide those decisions. Thanks again for taking the time to share your experience, Stacey. It means a lot that you’ve chosen Jane to help run your practice—we’re so grateful to play a part in supporting you and your clients! -Caitlin, on behalf of Jane Jill O. Administrative Assistant - Salon Health, Wellness and Fitness Used the software for: 6-12 months ### "Jane is User Friendly and Great for Scheduling" January 21, 2025 4.0 In my former role as an admin assistant for a salon, I used the Jane app to book appointments, track arrivals, schedule practitioners and other administrative tasks. Pros I enjoyed the user-friendly platform and ability to schedule both client and practitioner calendars in one easy platform. Cons I didn't have any strong cons about Jane. Because we used the platform to schedule salon appointments, we didn't often make use of the "charts" feature, but I can see how that would be beneficial for other industries. Review Source Response from Jane Software March 6, 2025 Hi Jill. Thank you so much for taking the time to leave such a thoughtful review! We’re so glad to hear that you found Jane user-friendly and that it made scheduling for both clients and staff a breeze. It’s wonderful to know that Jane was able to simplify your administrative tasks in your role as an admin assistant at the salon. While Jane isn't often a great fit for salons, your insight is incredibly valuable as we continue to grow and refine Jane to meet diverse needs across different fields. It’s truly an honor to have played a small part in making your workday a little easier, and we’re so grateful for the trust you placed in Jane to help run things. If there’s anything we can do for you in the future or any other feedback you'd like to share, we’d absolutely love to hear from you again. Thank you again, Jill, for sharing your experience with Jane. Wishing you all the best in your future endeavors! -Caitlin, on behalf of Jane NH Nadine H. Therapist Mental Health Care Used the software for: 1-2 years ### "Jane is best" February 4, 2025 5.0 Great I would use jane again if it was more cost effective Pros The ability to add and change access from practitioner: admin Individual options Cons Too expensive Too many options can be overwhelming Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Not user friendly Not accurate or applicable Review Source Response from Jane Software March 6, 2025 Hi Nadine. Thank you for sharing your thoughts and for highlighting some of the things you appreciated about using Jane, like the flexibility of staff access levels. We’re so glad you found that valuable! We also hear you on pricing being a factor when choosing your software and the amount of options feeling like too much for some. Your feedback is incredibly important, and we truly appreciate you taking the time to be open with us about your thoughts. Affordability and ease of use are things we’re always reflecting on, so I’ll make sure to pass along your comments to our team. It’s really wonderful to hear that you’d consider using Jane again in the future, and we’d love to welcome you back one day. Thank you so much for allowing Jane to be a part of running your clinic and ensuring you could focus on your clients. Wishing you all the best in your endeavors! Please don’t hesitate to reach out if there’s more we can do for you in the future. -Caitlin, on behalf of Jane LP Leo P. Nurse Practitioner Medical Practice Used the software for: 6-12 months ### "Pleasant experience" June 2, 2025 4.0 I enjoyed using Jane because the customer service for questions was instantaneous. The ease in building templates and duplicating them was phenomenal. Pros I liked how easy it was to use and how we can duplicate old records and build upon them. It makes record taking much faster. Cons Jane is a great EMR tool however it doesn't offer integration with a picture app, staff tracking with sales and clocking in that other softwares have. Review Source Response from Jane Software June 27, 2025 Hi there, Leo. Thank you so much for sharing your experience with Jane. We’re glad to hear that the ease of use, chart duplication, and template-building features made a difference for you, and that our support team was there when you needed them. It means a lot to know Jane helped streamline your work, even for a little while. :) We also appreciate your feedback on features you found missing. Insights like yours help guide where we grow next, so thank you for taking the time to share what would have been most valuable to you. Wherever your practice takes you next, we’re wishing you all the best, and we’re grateful to have been part of your journey. -Caitlin, on behalf of Jane VR Verified Reviewer Scribe specialist Hospitality Used the software for: Less than 6 months ### "Jane is awesome!" September 18, 2025 5.0 Jane app is awesome as reported by all my colleague who used different apps for scribe and taking notes Pros Great value for money, friendly snd responsive support, clear updates provided during escalations and great user interface along with notes keeping. Cons Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times. However thr appointments management is spot on if it can club 2 or more Review Source Response from Jane Software November 26, 2025 Hi there, thank you so much for sharing this thoughtful review! It’s wonderful to hear that our support team has been friendly and responsive, and that Jane’s interface and note-keeping tools have been a good fit for your practice. We appreciate you mentioning that resolution times sometimes took longer than expected. That’s helpful feedback for the team, but we’re glad to know that clear updates and communication still made a difference along the way. We’re so happy Jane’s appointment management has been working well for you, and we’re grateful to be part of your workflow. 💙 AP Andrea P. Social Worker, Psychotherapist Mental Health Care Used the software for: 2+ years ### "Great customer service" November 19, 2024 5.0 Nothing is perfect, but the overall experience is great due to customer service. Pros The customer service. They are all so knowledgeable, courteous and prompt. Especially \[sensitive content hidden\]! Cons 1) When I click on "Great" to the question "How would you rate my reply?" nothing happens, that button doesn't work. 2) I just lost a staff member (and all her clients attached to her) because she was not able to create her own treatments and classes without full access. This would be great for staff to have full control for treatments and classes for their clients. If I change her status from practitioner limited it compromises the confidentiality of other client files that do not belong to them. Review Source Response from Jane Software December 10, 2024 Thanks so much for sharing your experience with Jane, Andrea! It’s awesome to hear you’ve enjoyed working with our Support Team—we’ll make sure to pass your kind words along. Your note about the rating system in our email platform is super helpful, and we’ll take a closer look at it. Thanks for flagging that for us! We really appreciate the thoughtful feedback you’ve shared. We’re truly sorry to hear about the frustration you ran into with staff members not being able to create their own treatments and classes in Jane, and it’s tough to hear this resulted in losing a team member. While I don’t believe we currently have plans to adjust the access levels for creating treatments, I’ll be sure to bring this up with Product to consider in the future. Your feedback means so much to us. It helps us grow, learn, and improve for you and everyone in our community. Thanks for trusting Jane to be part of your journey—we’re grateful to have you with us! – Caitlin, on behalf of Jane CC Cristofer C. Psychologist Mental Health Care Used the software for: 1-2 years ### "The Perfect Software" February 13, 2025 5.0 My thought is that it better last as long as I am in practice, for the next fifty years, because I am NOT switching! Pros I love how seamless everything is, and how simple everything is as well. The charts are customizable and the interface is beautiful. Cons My only complaint is that you can't customize the colours of the interface. Seems like a silly thing to be missing, but other than that, Jane is amazing. Review Source Response from Jane Software March 7, 2025 Goodness, thank you for such an enthusiastic review, Cristofer! We’re absolutely thrilled to hear that you’re loving how simple and smooth Jane is (and we couldn’t agree more about those customizable charts—we’re pretty proud of those too!). It’s fantastic to hear that you’re enjoying the beautiful interface as well. It's always helpful for us to know what features would bring that extra sparkle for our customers, so I'll be sure to pass your feedback about the colours along to our team. Your comment about sticking with Jane for the next fifty years made me laugh out loud, and honestly, it’s the kind of dedication we love to see! We’ll do our very best to stick with you through all the ups and downs of your practice (although we might need a few coffee breaks along the way 😉). Thank you for trusting Jane to help you run your practice -- we’re so grateful to have you in the Jane community! -Caitlin, on behalf of Jane DO Damien O. Physical therapist Medical Practice Used the software for: 1-2 years ### "Jane is an excellent option" November 29, 2024 5.0 Excellent experience and really loved the excellent customization options for therapists. Pros Very user friendly and smooth with minimal delays. Cons Lack of integration with billing software. Review Source Response from Jane Software December 20, 2024 Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options. Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible. Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :) -Caitlin, on behalf of Jane PC Peggy C. AA Medical Practice Used the software for: Less than 6 months ### "Ridiculous mistake in scheduling " March 28, 2025 1.0 How would you schedule me at 5:00 a.m. which I booked 5:00 p.m!!! In your email, you also quoted 5:00 p.m!! What a ridiculous mistake!! And you replied me as, "We have clinics coast to coast so we do offer those early morning time slots for those who are out east.", which made me even more upset was you trying to escape your responsibility and was totally unacceptable. As a big company doing your business, Isn't your job to look at the time difference before you turn up to your demo. I rushed back and tried very hard for this appointment! It was wasting my time and efforts!!! You then just asked me to make another appointment, how would I dare to?! Pros I like the most of your making excuse from your mistakes. Cons Ridiculous mistake in scheduling without having common sense of looking at different time zones Review Source Response from Jane Software April 4, 2025 Peggy, I’m truly sorry about the mix-up with your appointment time and the frustration it caused. I get why you’d be disappointed—clear communication, especially around things like time zones, is so important. Your feedback is incredibly valuable, and I’ve already shared it with our team so we can learn from this and prevent similar issues in the future. We’d still love the opportunity to make things right and reconnect with you. I know this situation has been frustrating, but I really hope we can turn this around and show you how committed we are to supporting you. Thanks again for taking the time to share your thoughts, even though this wasn’t the experience you deserved. If you’re open to it, let us know a time that works best for you to chat, and we’ll make sure to get connected. We’re here to get things back on track and ensure you’re getting the guidance you need. -Caitlin, on behalf of Jane CA Cyndi A. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "JANE is Awesome!" January 10, 2025 4.0 I enjoy the wide variety of options available, and how easy it is to use. Replies to email questions are always answered quickly. Pros Easy to use, always evolving, efficient. Cons Nothing really...maybe more colour and customizeable flags options. Review Source Response from Jane Software January 24, 2025 Cyndi, thank you so much for taking the time to share your thoughts with us! We’re so thrilled to hear that you’ve found Jane to be easy to use, efficient, and full of evolving features—it means the world to us how much Jane has helped your clinic. We also genuinely appreciate your kind words about our support team! Quick email replies and great customer care are things we work super hard to deliver, so knowing you’ve noticed that truly warms our hearts.. And thank you for your thoughtful suggestion - we’re always looking for ways to make Jane even better, and feedback like yours helps us know what matters most to our community. We’re so grateful to have the chance to support you and your work. Thank you for trusting Jane to be part of your team, and if there’s anything else we can do to make your experience even better, don’t hesitate to reach out. -Caitlin, on behalf of Jane Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/)