# Jane Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Jane the right Medical Spa solution for you? Explore 513 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178984/Jane-App/reviews --- Jane 4.8 (513) [View alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Jane Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Responsive and knowledgeable support team 97% positive reviews out of 224 Most reviewers describe customer support as prompt, friendly, and helpful, offering thorough guidance and clear solutions. Margaret M Office Manager, 2 - 10 employees. "Still fresh and getting things set up but the customer service/support team has been so wonderful at answering questions and helping me with areas I am unfamiliar with." Occasional usability and setup difficulties 44% negative reviews out of 73 Some users report initial setup is daunting, navigation can be confusing, and minor glitches or access issues sometimes occur. Melron P Scribe specialist, 11 - 50 employees. "Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times." Comprehensive and evolving feature set 89% positive reviews out of 55 Most reviewers find the features extensive, customizable, and frequently updated based on user feedback and needs. Sarojben P Caregiver, 11 - 50 employees. "Jane continues to improve its platform by adding features that can be beneficial for its users." Complex billing and payment processes 55% negative reviews out of 60 Some reviewers indicate billing and payment functions are confusing, lack certain integrations, and present reporting challenges. Damien S Physical therapist, 51 - 200 employees. "Lack of integration with billing software." Streamlined online booking experience 93% positive reviews out of 41 Most users report online booking is intuitive, saves time, and is convenient for both staff and clients. David C Owner, 1 employee. "As a single person small clinic, Jane automates as much as possible as well as allowing simple online booking." ## Showing most helpful reviews Showing 1-25 of 513 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erica M. Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Awesome Scheduling App" April 10, 2026 5.0 Pros I like that Jane is easy to navigate and user friendly. It’s super easy to book an appointment, especially for two different family members. You can easily find upcoming appointments and contact information for the business. Cons So far, there aren’t many things that I don’t like about Jane. I have had a great experience and haven’t come across any issues. Review Source Response from Jane Software April 17, 2026 Thank you for the kind words, Erica! Booking for multiple family members, finding appointments easily, knowing where everything is... it's so great to hear it all feels intuitive. A 10/10 and no cons so far? We'll take it. So glad Jane's been a good fit, and we feel so grateful for the honour of helping you run your practice. 🩵 LC Louis C. Doctor of Chiropractic Health, Wellness and Fitness Used the software for: 2+ years ### "Jane on Broadway " April 6, 2026 5.0 My overall experience has been very good, but I will admit that I have never used another system so I do not have a basis for comparison with your competition. When I socialize with colleagues I do recommend it to them. Pros There are so many features that help me streamline my practice admin. I like how patients can book online at my website with your affiliate Clinic Sites. Jane Payments streamlines checkout, as their credit/debit card is on file. Chart note templates shorten my documentation when repetitive findings and procedures exist from visit to visit. Cons I cannot see at a glance the patient leger, makes it hard to figure out their balance. Co-Insurance balances are nearly impossible to determine. Review Source Response from Jane Software April 14, 2026 Thank you for this, Louis, and for recommending Jane to your colleagues! That kind of word-of-mouth really means a lot to us ☺️🩵 It's great to hear that online booking, Jane Payments, and chart note templates are making a real difference in your day-to-day. The feedback on the patient ledger and co-insurance balances is noted, and being able to see that information at a glance is a reasonable ask. We'll make sure that gets to the right people on our end. We hope we have the honour of supporting your clinic into the future, even if you've never worked with another system ;) Kassidy K. Chiropractor Health, Wellness and Fitness Used the software for: 6-12 months ### "Great for a startup" February 11, 2026 3.0 Overall good it just couldn’t keep up with us after a certain weekly volume of patients. The software worked fine we just needed more tools Pros It was a really great tool as a start up practice. Can do most basic functions that you need and easy to implement quickly! Cons A lot of extra tools like a careplan tracker was not available at the time. As our practice volume increased it became clear Jane wasn’t going to help us scale Alternatives considered [ChiroHD](https://www.capterra.com/p/218059/ChiroHD/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reason for choosing Jane Price as a startup was unbeatable and we really needed a budget friendly option Review Source Response from Jane Software March 26, 2026 Thanks for sharing this, Kassidy. It's great to hear that Jane was a good fit when you were getting started, and that the price point made it an easy choice early on. It's genuinely helpful to hear what the gaps were as your practice grew. Features like care plan tracking matter a lot for chiropractic practices, and feedback like yours is part of what pushes Jane to keep improving. We're sad to see you go, but we're rooting for your practice no matter what. 🤗💙 CW Claire W. Counseling Therapist Mental Health Care Used the software for: 6-12 months ### "Strong Scheduling and Support, Room to Improve Telehealth" March 23, 2026 4.0 Overall, my experience with Jane was very positive, especially as a master’s level intern in a private practice setting. The platform made scheduling, booking, and day-to-day navigation simple and efficient, which helped reduce administrative stress as a young therapist new to the field. While there is some room for improvement in documentation workflows and telehealth reliability, the ease of use and strong customer support make it a solid choice for clinicians at any level of experience. Pros Jane offers a very clear and intuitive schedule view, which made managing appointments as an intern therapist much easier. The interface is user-friendly and easy to learn, even for those new to EHR systems. I also found customer support to be highly accessible and responsive whenever questions came up. Cons The note-taking process could be streamlined further, as some aspects felt a bit more time-consuming than necessary. Additionally, the virtual session (telehealth) feature occasionally had issues with video or audio quality, which could disrupt sessions. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Needed a more affordable EHR system that offered similar features and services. Review Source Response from Jane Software April 14, 2026 Thanks so much for sharing this, Claire, and for trusting Jane to support your work as an intern therapist. 💙 It's really great to hear the schedule view and day-to-day navigation made things easier while you were finding your footing. The feedback on note-taking workflows and telehealth reliability is genuinely useful. Both are areas the team continues to make improvements in, but we'll take this back as feedback. If you ever find yourself back on Jane, we hope it's even better. VR Verified Reviewer Physical Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Top notch!" April 18, 2026 5.0 So far it's been an amazing experience receiving my demo and I'm very excited to be re-joining Jane as a clinic owner to learn how the system works from this role. Pros Jane has been very communicative and easy to work with! Supportive for all of my questions and a big help for my clinic start-up endeavour. Cons I have nothing big that I can think of for what I like lease about Jane. Everything so far has met or exceeded my expectations. Review Source Response from Jane Software April 29, 2026 Welcome back to working with Jane, and congratulations on the clinic! 🥳 There's something really special about knowing Jane from one role and then stepping into it as an owner, and we hope it continues to meet and exceed your expectations as you settle in. 🩵 So grateful to have you with us in this new chapter of yours, and looking forward to continuing to support you and your clinic! Yugma S. Assay development and integration technician Biotechnology Used the software for: 6-12 months ### "Appoinment scheduling Application" May 19, 2026 4.0 Overall, my experience with Jane has been positive. It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility. It simplifies coordination and helps keep operations running smoothly Pros Jane is very user-friendly and well-organized, making it easy to manage scheduling, appointments, and client information in one place. Cons At times, certain features require multiple steps, which can slow things down slightly. Additionally, integration with highly specialized tools or systems is not always as flexible as needed. Review Source Response from Jane Software May 27, 2026 Thanks so much for taking the time to share this, Yugma. Really glad Jane's been a reliable tool for keeping schedules organized and operations running smoothly. ☺️ Your feedback on multi-step workflows and integrations is well taken, making things more efficient and allowing more tools to connect to Jane are areas the team continues to work on. Appreciate the positive review! GS Gordie S. Counsellor Mental Health Care Used the software for: 1-2 years ### "Exceptional Value" May 1, 2026 5.0 Responsive, kind, and knowledgeable team. The platform makes admin and ethics much easier, so that I can focus on my clients and work-life balance. Pros The platform offers most everything I could need to help me run my business ethically and efficiently, and the team is fantastic to work with. Cons I wish that there was a better annual discount, especially for individuals who are in the process of launching their business. Review Source Response from Jane Software May 7, 2026 Gordie, thank you so much for this. "Ethically and efficiently" is a combination we really care about, so hearing that Jane is helping you run your practice that way, and giving you more space to focus on your clients and your own balance, is genuinely meaningful to us. 💙 The support team will be thrilled to hear the kind words too. They work hard to show up that way. We're really grateful you chose Jane to support your practice, and we're glad it's been worth it so far. ☺️ EH Emma H. Admin Medical Practice Used the software for: Less than 6 months ### "Jane is great! " April 10, 2026 5.0 Overall, very user friendly. Pros Jane's customer support is the best of any software programs I've used within a business. Very user friendly, even for people without much experience! Cons Sometimes we run into issues with insurance claims getting rejected for issues through Jane. The support team always ends up helping us out, though. Review Source Response from Jane Software April 17, 2026 Thank you so much for this, Emma! Hearing that our support team stands out means a lot, especially coming from someone who's navigated a lot of software. Insurance claims can definitely be a tricky area, and we're really glad the team has been there to help work through those snags. We're so happy to have you with us and look forward to growing with your practice. ☺️💙 LC Lance C. Solution Architect Oil & Energy Used the software for: 2+ years ### "User-friendly appointment management app" April 27, 2026 5.0 Pros User-friendly tool for booking and managing appointments. Nice calendar view that allows you to book by appointment type or practitioner. Cons When booking same-day appointments, many businesses require you to call them rather than booking via Jane. Review Source Response from Jane Software May 7, 2026 Thanks so much for the kind words, Lance! Really glad the calendar view and the online booking experience have been working well for you...it's always been Jane's bread and butter 💙 On the same-day booking piece, that one's actually up to each clinic individually, so it's worth reaching out to them directly if you'd like to book that way. Hopefully that helps! 😊 Stephen B. Customer Service Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "Platform for our Network" May 19, 2026 5.0 So far so good. We would love to partner with this great platform to offer to our network of providers. So far working with them has been very professional. Pros So far I love the professional interactions with support. They have responded quickly, and have not thrown up any roadblocks. Can do, is what I love about them. Cons Whats not to love! The support has been top notch. We are looking for an EHR partner to offer to our network. Our providers have asked for Jane! Review Source Response from Jane Software May 27, 2026 Your providers have asked for Jane! What a compliment 🥹 Thank you so much for taking the time to share such a thoughtful review on your experience with Jane. The "can do" spirit you mentioned is something we take a lot of pride in, and the experience you've had with our team so far is the same one your providers would get every day. It's truly an honour that you're evaluating Jane as a potential fit for your network, and we hope we can continue to delight you and your team. 💙 DS Dona S. Owner Therapist Mental Health Care Used the software for: Less than 6 months ### "Love, Love, Love Jane" February 14, 2025 5.0 I LOVE Jane, to me it is one of the best EHR's out there, I just couldn't afford it. Pros Jane is so very easy to use once you get into it! Cons As an Associate Therapist just getting started in my Private Practice, it is a little pricey. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[TheraPlatform](https://www.capterra.com/p/203711/TheraPlatform/) Reason for choosing Jane I just liked it better than the others, and the customization is wonderful! Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I wanted a better EHR that is more customizable to my needs Review Source Response from Jane Software March 8, 2025 Hi Dona. Wow, thank you so much for the glowing review! We LOVE, LOVE, LOVE that you LOVE Jane. 💚 It’s such a joy to hear how easy you’ve found Jane to use and that you think it’s one of the best EHRs out there. Your kind words about the customization really made the whole team’s day. 😊 Starting your own practice is such an exciting time, and we can absolutely understand how every expense adds up. Have you had a chance to check out our Balance Plan yet? It was created specifically with practitioners like you in mind who are building their client base or working part-time. It’s also flexible, so you can move plans whenever your practice grows. Either way, we're always open to listen to more feedback if you have it. Thanks again for taking the time to share your experience with us. It truly means the world that you’ve trusted Jane to help support your practice. We're always here cheering you on, and hope to see you again! -Caitlin, on behalf of Jane BS BECKY S. Administrative Coordinator Medical Practice Used the software for: Less than 6 months ### "GAME CHANGER" March 21, 2025 5.0 An absolute delight!! EVERYONE I have talked to has been exceptional. I look forward to an awesome relationship! Pros The fact that I can talk to a real person on the day that I have a question is a GAME CHANGER!! This is the majority of the reason we are switching to Jane. Cons Only one thing really. The fact that there is not an appointment counter built into the software. As a PT clinic, it is important to not schedule a patient over the amount they are approved for. Switched from [NetHealth](https://www.capterra.com/p/83568/NetHealth/) Jane's ease of use. Difficulty in getting assistance from NetHealth on ANY issue. Review Source Response from Jane Software April 25, 2025 Hi Becky, thank you so much for taking the time to share your thoughts and for such an amazing review! We’re absolutely thrilled to hear that being able to talk to a real person the same day you have a question has been a “GAME CHANGER” for you—that’s exactly the kind of support we strive to provide every day. We’re so glad that it’s made a difference and proud to have you switch to Jane because of it! It also warms our hearts to hear that you’ve found everyone you’ve interacted with exceptional. Feedback like yours truly energizes our team to continue delivering the kind of care that empowers clinics like yours to focus on what you do best. If you’d like, we’d be happy to chat further to explore any possible solutions that might help count appointments. Please don’t hesitate to reach out! Thank you again for trusting Jane to help run your clinic. To years ahead of working together! -Caitlin, on behalf of Jane LS Lauren S. Psychologist Health, Wellness and Fitness Used the software for: Less than 6 months ### "User friendly and functional but expensive " May 30, 2025 3.0 It was easy to set up and really user friendly. Customer service was responsive and available. As a new business though, it was just too expensive. Pros Very user friendly and has all the features one would want. I appreciate that they have direct billing functionality and online booking. Easy to create forms and manage schedule. Cons The price structure is really frustrating for a sole practitioner. They seem to be targeting big practices. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing Jane I originally chose it because it’s really popular in my field and many suggest it. Review Source Response from Jane Software June 27, 2025 Hi Lauren, thank you so much for taking the time to share your experience with Jane. We’re so glad to hear that you found things easy to use and that features like direct billing, form creation, and online booking helped support your new practice. It’s also lovely to hear that our support team was responsive and available when you needed them. We really appreciate your candid feedback on pricing. We know that starting a new business as a solo practitioner comes with a lot of decisions, and expenses, and we understand that cost can feel like a barrier in those early days. Jane works with solo practitioners and larger clinics, so we'd love to hear where we can do better for you. If you're ever up for sharing more, feel free to reach out to our support team. Thank you again for giving Jane a try. We’re wishing you all the best as your practice grows! -Caitlin, on behalf of Jane SK Susan K. Dr. Susan Kees Alternative Medicine Used the software for: 1-2 years ### "Great first start up software system " January 16, 2025 5.0 It was a great experience working with Jane as we started up! Pros It was a great starting software! We very much enjoyed the ease of use, quick to learn notes, and functionality with the lower starting patient population. Cons Once we hit a certain limit and we were referring co-treating more patients, we decided we needed the notes to look a little more professional to send out to other providers/practitioners/massage therapist/functional med/acup. that was easier for them to read in an easier manner of us to do. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) When we first tried practice fusion out it didn’t have all the Features it does now, and Jane had more we needed for a growing practice. Review Source Response from Jane Software January 27, 2025 Thank you, Susan, for sharing your experience with Jane! We’re thrilled to hear Jane provided a strong foundation for your practice and that you found it easy to use. Your kind words mean so much to us—it’s truly an honor to know Jane played a role in the early stages of your growth. As your practice evolves, we want Jane to grow alongside you. We’d love to better understand what it was about the notes feature that led you to explore other options. Your feedback is invaluable and is exactly what helps us continually improve to meet the needs of expanding practices like yours. Thank you for choosing Jane during such a pivotal time in your journey. It’s been a privilege to support you, and we’re excited for what's ahead for you and your team as you continue to grow and thrive! Wishing you every success in the future. -Caitlin, on behalf of Jane SM Scott M. Owner Mental Health Care Used the software for: 1-2 years ### "Comprehensive with Incredible Support" November 23, 2024 5.0 I've tried a few systems, but Jane is the one app I trust to make sure all my needs are taken care of. Pros I enjoy the comprehensive nature of the product. That I can maintain my schedule, my client roster, my notes, and financial transactions all in one place makes it very convenient. The customer support is incredible and helped me through some reasonably complex questions. Jane also anticipates my needs, for example sending a comprehensive email about setting up the POS system, the moment I ordered it, so all I had to do was open the box and follow the instructions (that were both written and included visual screen shots. Bravo!) Cons There is a bit of a learning curve to the product. It isn't as intuitive as some booking programs. And the online video sessions still need a bit of work, but it is improving! Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reason for choosing Jane The comprehensive nature. OWL may be a bit easier to use, and a little less expensive, but I was looking for one app with multiple features that could be customized. Review Source Response from Jane Software December 13, 2024 Thanks so much for your thoughtful review, Scott! We're beyond excited to hear that Jane's features and support have made managing your practice easier—and that resources like our Guides have been a real help. That’s exactly what we’re here for: making things simpler and more smooth for you. We totally hear you on the learning curve and online video sessions. The videos are something we're actively working on, and your feedback helps us get better. Seriously, keep those thoughts coming—they’re invaluable to us as we continue to improve Jane! It means the world to us that you trust Jane to support your practice. We’re so grateful to be part of your journey and can’t wait to keep helping you every step of the way. Thanks for choosing Jane—you’ve made our day! -Caitlin, on behalf of Jane RH Ramona H. Clinic coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Jane is a great team player " January 16, 2026 5.0 Jane is the best option for managing a clinic with 10+ therapists working at the same time. I can alter individual schedules, I let Jane fill cancellation spots using the waitlist, and patients find the system easy to use. It makes managing a busy clinic easier. Pros The best feature is the “shared templates”. It’s a timesaver. You can search by occupation and find hundreds of templates to choose from. You can also edit any pre existing template which saves so much time. Cons If I’m using my iPad or phone to book an appointment that’s taken from the waitlist, I often tap on the wrong time slot and incorrectly book an appointment by 15 min. I wish Jane would give you a quick preview of what I am going to book so I could double check I’ve got the correct time selected but it doesn’t. Review Source Response from Jane Software March 26, 2026 "Jane is a great team player" 🥰 we'll take that title any day, Ramona. Thank you! It's really wonderful to hear that shared templates have been such a time-saver, and that Jane's been a good fit for keeping a busy clinic with 10+ therapists running smoothly. That's exactly what we're here for, and it's an honor to support your practice. The feedback about booking from the waitlist on mobile is genuinely helpful. Accidentally landing on the wrong time slot by a few minutes when you're moving fast is such a real frustration, and I can see how a confirmation preview would help catch that before it's booked. I'll make sure that gets passed along to the right people. Thanks again for two years with Jane and for taking the time to share this. It really does mean a lot. 😊💙 KG Karen G. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Jane Website is exciting new merger" November 14, 2025 5.0 Excellent! Any problems and the customer service resolves same day if not same hour! They are always so patient Pros I love that clinic sites has merged as Jane Website. It’s seamless and customer service is excellent! Cons Billing individual clients in a group booking. It’s difficult to navigate but customer service walked me through it Review Source Response from Jane Software November 28, 2025 Karen, thank you so much for this thoughtful review! We’re so glad to hear that the merge to Jane Websites has felt smooth on your end and that you're enjoying this new journey. The Jane Websites team has put so much care into the experience, and it means a lot to hear it’s paying off, I’m going to pass this along to them. 💙 Really appreciate you flagging the billing flow for group bookings too. We're glad support helped you through, and we appreciate the feedback on how that could be easier. Thank you for giving Jane the opportunity to support your clinic. We hope we can continue to add delight to your days for years to come. :) LC Laura C. Office Manager Child Day Care Services Used the software for: 1-2 years ### "Works well!" May 9, 2025 5.0 My overall experience with Jane has been pleasant! It's simple to use and if I do make a mistake (such as booking initial appointments more than once) it is easy to switch to another type of appointment. I also like how easy it is to cancel and reschedule. Pros What I like most about the Jane app is that it is easy to use, as a client I can can see what is available and who I am booking with. Cons What I like least about Jane is that it is easy to miss switching the type of service; a few times I have booked initial appointments multiple times and didn't realize. Review Source Response from Jane Software May 27, 2025 Hi Laura, thank you so much for sharing your experience with Jane! It's wonderful to hear that the booking process has felt simple and pleasant overall from the client side, and that it’s been easy to make changes when needed. That kind of flexibility is something we care a lot about, so I’m really glad it’s been helpful for you. Your note about switching between appointment types is also incredibly helpful feedbac to heark. We’ve heard similar stories, and it’s something we’re actively keeping an eye on as we continue to improve the experience. Hearing it directly from you is a great reminder of how real-world use shapes what matters most. Thanks again for taking the time to share—and for using Jane to help manage your care. —Caitlin, on behalf of the Jane Team AR Austin R. DIrector Alternative Medicine Used the software for: 2+ years ### "All round good program" May 2, 2025 5.0 Very user friendly; can start using same day as onboarding and navigate fairly easily. Pros Very user friendly and easy to navigate without feeling overwhelmed. Cons Some of the settings are cumbersome. Sometimes there seem to be redundant pages when navigating through the billing and invoice options. However, having more information is not a bad thing, but if you don't know what the pages are illustrating it's confusing. Fees are higher than other platforms Review Source Response from Jane Software May 27, 2025 Hi Austin, thank you so much for taking the time to leave this thoughtful review. I’m so glad to hear Jane has felt user-friendly and easy to get started with right from day one. That’s exactly the kind of experience we hope to offer, and it means a lot to know it’s been true for you. We also really appreciate you sharing where things feel a bit clunky, especially around billing and invoices. The balance between helpful detail and ease of navigation is something we’re always thinking about, so it’s super valuable to hear how that’s showing up for you in practice. I’ll pass your feedback along to our Product team as we keep looking for ways to make Jane even clearer and smoother. Thanks again for your trust in Jane to support your work—we’re lucky to be a small part of what you do. – Caitlin, on behalf of the Jane Team Crystal C. Operator Manager Veterinary Used the software for: I used a free trial ### "Wonderful product!" April 23, 2025 5.0 Wonderful! Happy to use this application as it works to support after hours bookings, and create reception efficiency within a business model. Pros Simple for clients to log into, easily access information, and create a client profile. Seamless for business integration. Cons Clients can accidentally create multiple profiles, which then would lead to the need for consolidation. Review Source Response from Jane Software May 27, 2025 Hi Crystal, thank you so much for this lovely review! I'm so glad to hear that Jane has been working well for both your clients and your practice, from simple logins to smoothly integrating with your business. It means a lot to know Jane is helping support after-hours bookings and reception workflows in such a meaningful way. You’re also not alone in flagging the challenge of duplicate profiles. It’s very much on our radar right now, and our team has already started brainstorming potential solutions. Your feedback couldn’t have come at a better time, so thank you for sharing it. We’re so grateful for your trust in Jane to help support your practice, and we’re looking forward to continuing to evolve alongside you. – Caitlin, on behalf of the Jane Team CD Chris D. Owner Alternative Medicine Used the software for: I used a free trial ### "A great starter EHR" January 17, 2025 4.0 Jane App was a great experience. I think I would have used this EHR full time if it had a few more integrations like 2-way texting (which is may now have as an add-on option) Pros Jane is super affordable, and has more features than you would think! Cons Jane had no way to store and easily view X-ray images. As a chiropractor who does take Xrays on his patients, that was critically important to me. Review Source Response from Jane Software January 30, 2025 Chris, thank you so much for sharing your feedback and kind words about Jane! We're so glad to hear you found Jane affordable and packed with features—it means a lot to us to know it was a great experience for you. We also really appreciate the constructive feedback on areas where Jane could do better, such as offering more integrations and things like 2-way texting. We understand how important these tools are for providers like yourself, which is why secure messaging is one of the big features we're working on right now. It’s always our goal to make Jane the best possible partner for providers, and hearing from users like you keeps us striving to do just that. If there’s anything else you'd like to share or if you ever want to see what we're up to, we'd always love to hear from you! Thanks again for giving Jane the chance to support your clinic—we’re so grateful for your trust in us, and we hope to see you again. Wishing you all the best in your work! -Caitlin, on behalf of Jane VR Verified Reviewer Scribe specialist Hospitality Used the software for: Less than 6 months ### "Jane is awesome!" September 18, 2025 5.0 Jane app is awesome as reported by all my colleague who used different apps for scribe and taking notes Pros Great value for money, friendly snd responsive support, clear updates provided during escalations and great user interface along with notes keeping. Cons Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times. However thr appointments management is spot on if it can club 2 or more Review Source Response from Jane Software November 26, 2025 Hi there, thank you so much for sharing this thoughtful review! It’s wonderful to hear that our support team has been friendly and responsive, and that Jane’s interface and note-keeping tools have been a good fit for your practice. We appreciate you mentioning that resolution times sometimes took longer than expected. That’s helpful feedback for the team, but we’re glad to know that clear updates and communication still made a difference along the way. We’re so happy Jane’s appointment management has been working well for you, and we’re grateful to be part of your workflow. 💙 AD Andrew D. Client Alternative Medicine Used the software for: 1-2 years ### "Janeapp has painful bugs, but works fairly well once you learn the hard way about them, and how to work around them." December 18, 2024 4.0 Generally good as long as I use Chrome, and know about the pages not refreshing bug and how to work around it. Pros That it generally works well and looks good, as long as you don't mind being forced to use Chrome when you don't want to, and work around the other minor-ish bug of having to refresh the page, or quit and reload the browser to have the Documents and/or the appointments pages updated. Cons Being forced to use Chrome. How many professional apps out there actually force one to use a specific browser? Also, as above, at times having to either refresh the page or even quit and then restart the browser to have the Documents and Appointments pages updated. I was suggested to put these in "Feature requests" - but it belongs in bug fixes "requests" as it has caused me grief. Review Source Response from Jane Software December 24, 2024 Hi Andrew. Thank you for taking the time to share such a detailed and honest review of your experience with Jane. We're happy to hear that, overall, Jane has been working well for you and that you’ve found the platform visually appealing. That said, we’re sorry to hear that some aspects of the platform have caused frustration and impacted your overall experience. We deeply value your commitment to working through those challenges and sharing your thoughtful feedback with us. Insights from providers and even their patients and clients are incredibly important in helping us understand what’s working well and where we can improve. While we can’t always act on every piece of feedback, we carefully review each one, ensuring the right teams see and consider what our customers and their clients are saying. Thank you again for helping us grow and improve—we truly appreciate your support! -Caitlin, on behalf of Jane + the team CC Cristofer C. Psychologist Mental Health Care Used the software for: 1-2 years ### "The Perfect Software" February 13, 2025 5.0 My thought is that it better last as long as I am in practice, for the next fifty years, because I am NOT switching! Pros I love how seamless everything is, and how simple everything is as well. The charts are customizable and the interface is beautiful. Cons My only complaint is that you can't customize the colours of the interface. Seems like a silly thing to be missing, but other than that, Jane is amazing. Review Source Response from Jane Software March 7, 2025 Goodness, thank you for such an enthusiastic review, Cristofer! We’re absolutely thrilled to hear that you’re loving how simple and smooth Jane is (and we couldn’t agree more about those customizable charts—we’re pretty proud of those too!). It’s fantastic to hear that you’re enjoying the beautiful interface as well. It's always helpful for us to know what features would bring that extra sparkle for our customers, so I'll be sure to pass your feedback about the colours along to our team. Your comment about sticking with Jane for the next fifty years made me laugh out loud, and honestly, it’s the kind of dedication we love to see! We’ll do our very best to stick with you through all the ups and downs of your practice (although we might need a few coffee breaks along the way 😉). Thank you for trusting Jane to help you run your practice -- we’re so grateful to have you in the Jane community! -Caitlin, on behalf of Jane DO Damien O. Physical therapist Medical Practice Used the software for: 1-2 years ### "Jane is an excellent option" November 29, 2024 5.0 Excellent experience and really loved the excellent customization options for therapists. Pros Very user friendly and smooth with minimal delays. Cons Lack of integration with billing software. Review Source Response from Jane Software December 20, 2024 Thanks so much for the kind words, Damien! It’s awesome to hear you’re having such a great experience with Jane and are loving the customization options. Reviews like yours always leave us wanting to know more, though! You mentioned missing a billing software integration—what type are you thinking about? We’re constantly chatting with our community to learn about their ever-evolving needs, so if you’ve got specific ideas, we’d love to hear them! While we can’t promise anything, customer feedback is such a huge part of shaping Jane’s future, and we’re always excited to explore what’s possible. Thanks again for trusting Jane to support your clinic. It genuinely means the world to us to play even a small role in the incredible work you do—helping you focus on your clients is what keeps us motivated. I you ever have questions, ideas, or just feel like saying hi, we’re always here! Call, email, chat—you name it, we’re just a message away. :) -Caitlin, on behalf of Jane Similar Products Featured ## Related categories [Massage Therapy](https://www.capterra.com/massage-therapy-software/)[Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.