# Jane Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Jane Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Jane Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/178984/Jane-App --- # Jane Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 19, 2025 Written byLisa Morris Lisa Morris Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice manage... [See bio & all articles](https://www.capterra.com/resources/author/lmorris/) Edited byCaroline Rousseau Caroline Rousseau Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers devel... [See bio & all articles](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor Written by [Lisa Morris](https://www.capterra.com/resources/author/lmorris/) Lisa Morris is an associate principal analyst at Capterra, covering the healthcare and medical industry, with a focus on technologies impacting independent practices and mental healthcare, such as electronic medical records and practice management tools. Edited by [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) Content Editor After three years of building surveys, analyzing data, and writing her own research, Caroline has been a senior content editor since 2022. Her previous experience as an analyst converged into a skill set that allows her to help her peers develop and produce compelling content about today’s business matters. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jane Jane Overview: ### Key takeaways Insights from verified Capterra reviews Jane is a practice management and EMR tool used by SMBs in health and wellness, mental health, and medical practices. It stands out for its intuitive scheduling and patient-facing features like self-booking and automated reminders. Users consistently cite time savings and ease of use, though limited calendar sync and billing customization are common drawbacks. A new AI Scribe feature launched in 2025 adds real-time charting to streamline documentation. ### Our verdict Jane offers a practical solution for small clinics seeking a unified platform to manage appointments, reminders, and patient records. Its ease of use and responsive support make onboarding smooth, but buyers should expect trade-offs in billing flexibility and calendar syncing. While some users report browser-specific bugs and limited invoice customization, most find the system reliable and worth adapting to. Overall rating Based on 499 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 1% Pros & cons Responsive and knowledgeable support team Comprehensive and evolving feature set Occasional usability and setup difficulties Complex billing and payment processes Starting price $54 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Jane alternatives Jane may not suit buyers who need deeper billing customization, two-way calendar sync, or broader integration options, especially if their workflows rely on external tools or require more granular control over multi-location scheduling. Highest Rated [4.8 (1,134)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,626)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (348)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (2,824)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) ## Who uses Jane? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and knowledgeable support team 97% positive reviews out of 224 Most reviewers describe customer support as prompt, friendly, and helpful, offering thorough guidance and clear solutions. Margaret M Office Manager, 2 - 10 employees. "Still fresh and getting things set up but the customer service/support team has been so wonderful at answering questions and helping me with areas I am unfamiliar with." Occasional usability and setup difficulties 44% negative reviews out of 73 Some users report initial setup is daunting, navigation can be confusing, and minor glitches or access issues sometimes occur. Melron P Scribe specialist, 11 - 50 employees. "Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times." Comprehensive and evolving feature set 89% positive reviews out of 55 Most reviewers find the features extensive, customizable, and frequently updated based on user feedback and needs. Sarojben P Caregiver, 11 - 50 employees. "Jane continues to improve its platform by adding features that can be beneficial for its users." Complex billing and payment processes 55% negative reviews out of 60 Some reviewers indicate billing and payment functions are confusing, lack certain integrations, and present reporting challenges. Damien S Physical therapist, 51 - 200 employees. "Lack of integration with billing software." Streamlined online booking experience 93% positive reviews out of 41 Most users report online booking is intuitive, saves time, and is convenient for both staff and clients. David C Owner, 1 employee. "As a single person small clinic, Jane automates as much as possible as well as allowing simple online booking." ## Jane's interface Jane’s interface is visually clean and easy to navigate, with users highlighting its clarity and accessibility across devices. While most find the layout intuitive for scheduling and managing appointments, some mention friction with browser compatibility and occasional page refresh issues. 2+ Lisa Morris You’ll likely find Jane’s layout straightforward for booking and managing sessions, but be aware that some users report needing to refresh pages or switch browsers to update views—especially when handling documents or appointments. These quirks may slow down fast-paced workflows. Ease of Use 4.6 (499) 4.6 Based on 499 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Lisa Morris Jane’s top-rated scheduling and reminder tools help teams stay organized and reduce manual work. Together, they create a workflow that’s easy to manage across devices, even for clinics with multiple practitioners and varied appointment types. Features 4.6 (499) 4.6 Based on 499 reviews The Jane features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Patient scheduling 4.7 (53) 53 reviewers rated this feature Enables patients to self-book, cancel, or reschedule appointments from any device, with customizable breaks and multi-practitioner support. Clinics benefit from time savings and flexible control over schedules, including workshop bookings and deposits. Calendar management 4.6 (89) 89 reviewers rated this feature Offers a comprehensive calendar view to manage availability, time off, and meetings across staff and rooms. Supports scheduling for individuals and teams, with multiple entry points and long-term planning. One-way sync is a noted limitation. Reminders 4.5 (27) 27 reviewers rated this feature Sends automated email and SMS reminders to reduce no-shows and late cancellations. Users can customize timing and delivery method, saving staff time and improving client attendance. Some reviewers want deeper integration and template control. Appointment scheduling 4.5 (111) 111 reviewers rated this feature Prevents double-booking and supports easy rescheduling, session customization, and mobile access. The layout is clear and functional, though some users report occasional refresh issues. Scheduling 4.4 (37) 37 reviewers rated this feature Manages weekly staff allocations, breaks, and shifts with a user-friendly interface. Supports advanced booking for events and workshops. Some users want placeholder features for tentative planning. Billing and invoicing 4.1 (61) 61 reviewers rated this feature Handles invoices and payments, but lacks flexibility in customizing invoice content, colors, and formats. Users mention time-consuming reconciliation and limited support for payment gateways beyond Stripe. Some find the process easy, but control is a recurring concern. Automated patient waitlist management 0 reviewers rated this feature Automatically fills canceled appointment slots by notifying waitlisted patients based on availability and preferences. This helps clinics reduce downtime and maximize booking efficiency. Patient self check-in (in-person) 0 reviewers rated this feature Allows patients to check in at the clinic using a kiosk or tablet, reducing front desk workload and improving flow. The system updates appointment status in real time and supports contactless check-in. Google Analytics integration 0 reviewers rated this feature Connects Jane’s booking pages to Google Analytics, enabling clinics to track user behavior, referral sources, and conversion rates. This helps optimize marketing efforts and understand patient engagement trends. Prompted reviews 0 reviewers rated this feature Automatically prompts patients to leave feedback after appointments, helping clinics gather testimonials and improve service quality. This feature supports continuous improvement and builds trust with prospective clients. Built-in 1:1 video calls 0 reviewers rated this feature Enables HIPAA-compliant virtual consultations directly within Jane, eliminating the need for third-party tools. Practitioners can host secure sessions with up to 12 clients, improving accessibility and reducing no-shows. Automated waitlist notifications 0 reviewers rated this feature Notifies patients when earlier appointment slots become available, helping clinics fill gaps and reduce downtime. This feature improves booking efficiency and patient satisfaction. All key features (156) Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. 0% of 0 reviewers... Dashboard to view the status of ongoing processes, identify current incidents and track past activities 0.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 50.00% of 4 reviewers that rated this feature as important or highly important It helps you easily manage, update, and track appointments with a user-friendly interface. Reviewers indicate it’s simple for both practitioners and clients, allows for flexible scheduling, and provides clear organization, though some want more control over rebooking. 73.19% of 138 reviewers that rated this feature as important or highly important Prevents double-booking and supports easy rescheduling, session customization, and mobile access. The layout is clear and functional, though some users report occasional refresh issues. 111 reviewers rated this feature Creation, administration, and evaluation of assessments or tests 40.00% of 5 reviewers that rated this feature as important or highly important Automatically fills canceled appointment slots by notifying waitlisted patients based on availability and preferences. This helps clinics reduce downtime and maximize booking efficiency. 0 reviewers rated this feature Automatically create schedules based on business needs or employee availability and qualifications 50.00% of 24 reviewers that rated this feature as important or highly important Notifies patients when earlier appointment slots become available, helping clinics fill gaps and reduce downtime. This feature improves booking efficiency and patient satisfaction. 0 reviewers rated this feature Indication whether a resource is available or protected from allocation 0% of 0 reviewers... Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients 57.14% of 7 reviewers that rated this feature as important or highly important Before and after photos of procedure(s) 0% of 0 reviewers... Complete outstanding payments 0% of 0 reviewers... Create, manage, and send invoices or bills to customers 73.13% of 67 reviewers that rated this feature as important or highly important Handles invoices and payments, but lacks flexibility in customizing invoice content, colors, and formats. Users mention time-consuming reconciliation and limited support for payment gateways beyond Stripe. Some find the process easy, but control is a recurring concern. 61 reviewers rated this feature Create, update, and manage bookings, itineraries, and reservations 56.52% of 46 reviewers that rated this feature as important or highly important Enables HIPAA-compliant virtual consultations directly within Jane, eliminating the need for third-party tools. Practitioners can host secure sessions with up to 12 clients, improving accessibility and reducing no-shows. 0 reviewers rated this feature Offers a comprehensive calendar view to manage availability, time off, and meetings across staff and rooms. Supports scheduling for individuals and teams, with multiple entry points and long-term planning. One-way sync is a noted limitation. 89 reviewers rated this feature Synchronize with other calendars to view mutual availability and schedules 50.00% of 56 reviewers that rated this feature as important or highly important Allow customers to cancel their subscription remotely. 0% of 0 reviewers... Track cancellations of policies, accounts, orders, appointments, etc. 0% of 0 reviewers... Manage the treatment plan and coordination between care providers and patients with special health care needs 100.00% of 1 reviewers that rated this feature as important or highly important Electronic patient health records 0% of 0 reviewers... With Jane’s charting, you can use and customize templates, upload images, and keep organized, compliant records. Reviewers appreciate the flexibility, ease of access, and privacy settings, though some mention too many options or a lengthy process for certain documentation. 73.17% of 123 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies 26.09% of 23 reviewers that rated this feature as important or highly important Schedule in-person or online classes 0% of 0 reviewers... Manage contact details and communication with clients 71.43% of 7 reviewers that rated this feature as important or highly important Private online space that lets businesses securely share documents and provide information access to clients 100.00% of 1 reviewers that rated this feature as important or highly important Record and organize clinical notes and progress notes for each patient after interaction with a physician 0% of 0 reviewers... Automatically generates E/M codes based on information collected during patient charting 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier 0% of 0 reviewers... Track and report regulatory data to either internal management or external stakeholders 0% of 0 reviewers... Jane helps you automate appointment reminders by SMS or email, reducing no-shows and saving time. Reviewers appreciate the flexibility for clients to customize reminders, reliable delivery, and the ability to track which reminders are opened. 69.36% of 173 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. 28.57% of 7 reviewers that rated this feature as important or highly important Financial system that helps create and manage physical/digital credit cards and track transaction activities 0% of 0 reviewers... Accept and process credit card transactions 0% of 0 reviewers... A collection of customer information such as contact details, demographics, previous interactions, etc. 54.55% of 11 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships 0% of 0 reviewers... Add customized logos and colors to align with company branding 50.00% of 28 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases 0% of 0 reviewers... Customize contracts and forms to collect specific information 69.23% of 26 reviewers that rated this feature as important or highly important Alter the layout and content of reports 33.33% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements 42.86% of 7 reviewers that rated this feature as important or highly important Import and export data to and from software applications 0% of 0 reviewers... Protect sensitive data for digital privacy 0% of 0 reviewers... Accept and process credit/debit card transactions 0% of 0 reviewers... Store, manage, and track all electronic documents in a centralized location 88.89% of 9 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system 0% of 0 reviewers... Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file 66.67% of 3 reviewers that rated this feature as important or highly important Electronic storage of drug information such as name, brand, appearance, etc. 0% of 0 reviewers... Electronically collect payments for goods or services 80.00% of 5 reviewers that rated this feature as important or highly important Digitally sign online documents 100.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns 0% of 0 reviewers... Reminders sent via email 100.00% of 1 reviewers that rated this feature as important or highly important Track employee schedules, availability, and performance across projects and tasks 0.00% of 2 reviewers that rated this feature as important or highly important Create and securely store digital patient records 76.92% of 26 reviewers that rated this feature as important or highly important Database of frequently used, popular workout routines 0% of 0 reviewers... Track and manage staff profiles, recruitment, schedules, productivity, career development and performance 0% of 0 reviewers... Public or private sharing of digital files such as documents, audio/video, images, and more 0% of 0 reviewers... Serves chiropractic practices 65.00% of 20 reviewers that rated this feature as important or highly important For mental health professionals providing therapy to multiple patients at the same time 0% of 0 reviewers... Intended for medical use such as diagnosis, treatment, and consultation 0.00% of 1 reviewers that rated this feature as important or highly important Designed for medical spas 100.00% of 1 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. 81.82% of 22 reviewers that rated this feature as important or highly important Designed for the use of occupational therapists 0% of 0 reviewers... Designed specifically for physical therapy practices 73.91% of 23 reviewers that rated this feature as important or highly important Intended to be used by podiatrists 0% of 0 reviewers... Designed for the use of speech therapists 0% of 0 reviewers... Store, manage and track all forms in a centralized location 50.00% of 2 reviewers that rated this feature as important or highly important Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus 0.00% of 1 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time 0% of 0 reviewers... Connects Jane’s booking pages to Google Analytics, enabling clinics to track user behavior, referral sources, and conversion rates. This helps optimize marketing efforts and understand patient engagement trends. 0 reviewers rated this feature Automatically find mutually available meeting time slots across multiple calendars 0% of 0 reviewers... Compliant with healthcare rules and regulations around the world 70.00% of 10 reviewers that rated this feature as important or highly important Jane gives you strong privacy controls and compliance with HIPAA and PHIPAA, letting you keep patient data secure and confidential. Reviewers appreciate the peace of mind, clear privacy options, and the ability to blur names or hide sensitive information. 75.33% of 150 reviewers that rated this feature as important or highly important Transactions that typically involve face-to-face interactions between the payer and the payee 0% of 0 reviewers... Conduct intake assessments to determine patient health status, medical history, conditions, etc. 65.00% of 20 reviewers that rated this feature as important or highly important Checking eligibility of patients for different insurance claims 0.00% of 1 reviewers that rated this feature as important or highly important Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage 50.00% of 6 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply 33.33% of 3 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client 0% of 0 reviewers... Captures invoice data and maintains comprehensive records for auditing and reporting purposes 33.33% of 3 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider 60.61% of 33 reviewers that rated this feature as important or highly important Access software remotely via mobile devices 81.63% of 49 reviewers that rated this feature as important or highly important Notifications via mobile devices 0% of 0 reviewers... Access the system via a mobile application 0% of 0 reviewers... Manage and support multiple locations 63.64% of 22 reviewers that rated this feature as important or highly important Supports practices with multiple healthcare professionals 0% of 0 reviewers... For practices with multiple providers 0.00% of 1 reviewers that rated this feature as important or highly important The ability to choose between different appointments in a selection. 0% of 0 reviewers... Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service 0% of 0 reviewers... Track and monitor patient no-show rates 0% of 0 reviewers... Jane offers you an intuitive online booking system, letting clients schedule and manage appointments themselves. Reviewers appreciate the time saved, ease of use for both clients and practitioners, and customizable restrictions, though some mention syncing issues. 67.69% of 130 reviewers that rated this feature as important or highly important Create new forms and/or use ready-made online form templates 0% of 0 reviewers... Online forms for managing client intake 0% of 0 reviewers... Accept and process online payment transactions 100.00% of 1 reviewers that rated this feature as important or highly important Track and organize online shifts 0% of 0 reviewers... Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients 0% of 0 reviewers... Patients can register for appointments in advance online 57.14% of 14 reviewers that rated this feature as important or highly important Managing and tracking patient health, progress, communication, and treatment plans 50.00% of 4 reviewers that rated this feature as important or highly important Online portal where patients can access information such as health records, treatment plants, etc. 41.18% of 17 reviewers that rated this feature as important or highly important Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. 0% of 0 reviewers... Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details 62.50% of 72 reviewers that rated this feature as important or highly important Enables patients to self-book, cancel, or reschedule appointments from any device, with customizable breaks and multi-practitioner support. Clinics benefit from time savings and flexible control over schedules, including workshop bookings and deposits. 53 reviewers rated this feature Allows patients to check in at the clinic using a kiosk or tablet, reducing front desk workload and improving flow. The system updates appointment status in real time and supports contactless check-in. 0 reviewers rated this feature Tracking, managing, and initiating the transfer of funds for overdue customer payments 0% of 0 reviewers... Accept, record, and reconcile financial transactions 75.00% of 4 reviewers that rated this feature as important or highly important Reminders sent for balance/payment due 0% of 0 reviewers... Track and organize physician schedules and pertinent information 0% of 0 reviewers... Manage physician availability and schedules 100.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software 0% of 0 reviewers... Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more 61.54% of 26 reviewers that rated this feature as important or highly important Questionnaire for clients to answer prior to attending appointments. 0% of 0 reviewers... Customizable notes that help healthcare professionals document and track patient progress 57.14% of 7 reviewers that rated this feature as important or highly important Document and report the progress of ongoing projects 0% of 0 reviewers... Reporting on how each user, task or process has advanced since its initiation 0.00% of 1 reviewers that rated this feature as important or highly important Automatically prompts patients to leave feedback after appointments, helping clinics gather testimonials and improve service quality. This feature supports continuous improvement and builds trust with prospective clients. 0 reviewers rated this feature Ratings/Reviews 0% of 0 reviewers... Notifications that are delivered to users as soon as an event occurs 66.67% of 3 reviewers that rated this feature as important or highly important Active reporting of data and metrics 0.00% of 2 reviewers that rated this feature as important or highly important Ability to record, store, update, and retrieve information 100.00% of 7 reviewers that rated this feature as important or highly important Schedule repeating appointments based on a duration of time 0% of 0 reviewers... Automated process of charging customers at regular intervals for repeated access or use of a product or service 0% of 0 reviewers... Sends automated email and SMS reminders to reduce no-shows and late cancellations. Users can customize timing and delivery method, saving staff time and improving client attendance. Some reviewers want deeper integration and template control. 27 reviewers rated this feature Remotely create and access treatment plans tailored to individual patients based on symptoms 0% of 0 reviewers... Collection, analysis, and representation of numerical data and generation of reports to understand various patterns 83.33% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 0% of 0 reviewers... Manage the rescheduling of appointments 0% of 0 reviewers... Set & manage permission levels based on user roles and restrict access to only authorized individuals 0% of 0 reviewers... Reserving a room for meeting in an office or co-working space 0% of 0 reviewers... Reports specific to sales analysis for trends and strategies 0% of 0 reviewers... Manages weekly staff allocations, breaks, and shifts with a user-friendly interface. Supports advanced booking for events and workshops. Some users want placeholder features for tentative planning. 37 reviewers rated this feature Securely stores data to prevent data loss or breaches 0% of 0 reviewers... Online portal through which end users can access the system, manage tasks, or obtain information 46.67% of 15 reviewers that rated this feature as important or highly important Reminders sent via SMS/text message 77.78% of 9 reviewers that rated this feature as important or highly important Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) 61.36% of 44 reviewers that rated this feature as important or highly important Schedule shifts for staff/employees, track hours worked, and manage staff payroll 0% of 0 reviewers... Gauge satisfaction and receive information for improvement and success 0% of 0 reviewers... Create, manage and track all task activities and progression 66.67% of 3 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks 0% of 0 reviewers... Meet with patients remotely 0% of 0 reviewers... Provide integration with third-party telehealth applications 0% of 0 reviewers... Provide online therapy to patients/clients through secure video sessions 0% of 0 reviewers... Create, save, and re-purpose templates for emails, forms, etc. 0% of 0 reviewers... Tools to help therapists document, record, and recall patient encounters 25.00% of 4 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 100.00% of 2 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period 0% of 0 reviewers... Sell multiple treatments together as a set 0% of 0 reviewers... Create treatment plans that document interventions and outcomes to track patient progress 57.14% of 14 reviewers that rated this feature as important or highly important Presenter can see and hear participants and vice versa 73.33% of 15 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video 83.33% of 6 reviewers that rated this feature as important or highly important Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. 0% of 0 reviewers... Monitor wait time and abandonment for incoming requests that have not been routed 0% of 0 reviewers... Record, update and manage waiting lists 100.00% of 1 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites 0.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks 66.67% of 3 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Lisa Morris Jane’s top-rated scheduling and reminder tools help teams stay organized and reduce manual work. Together, they create a workflow that’s easy to manage across devices, even for clinics with multiple practitioners and varied appointment types. Features 4.6 (499) 4.6 Based on 499 reviews ## Pricing Value for money 4.7 (440) Jane starts at $39, which is lower than the typical SMB budget range of $200 to $600 per provider, per month for medical software. Pricing is flat per clinic, not per user, and scales based on plan tier rather than seat count. [View pricing plan details](https://www.capterra.com/p/178984/Jane-App/pricing/) Balance $54.00 Flat Rate,Per Month It includes: - Up to 20 appointments per month - Unlimited admin & locations - Online 1:1 Appointments (Telehealth) - In-Person 1:1 Appointments, Group Appointments, and Classes - Unlimited Email Appointment Reminders - Secure Patient Portal - Charting Templates - Intake Forms - Outcome Measure Surveys - Treatment Plans - Email & SMS Payments Requests - Gift Cards - Receipts, Superbills & CMS 1500s - Free Data Import - Chat, Email, and Phone Support Practice $79.00 Flat Rate,Per Month It includes: - Unlimited Appointments - Unlimited Staff Profiles - Customizable Branding - Selectable Availability - Online Booking Pre-Payment Policies - Unlimited SMS Appointment Reminders Thrive $99.00 Flat Rate,Per Month It includes: - Rooms & Equipment - Availability Tagging - Patient Self Check-In (In-Person) - Automated Patient Waitlist Management - Return Visit Reminders - Packages & Memberships - Ratings and Reviews - Google Analytics Integration - Wait List Notifications - Scheduled Return Visit Reminders - Self-Check In - Room & Equipment Management - Tags for Selective Availability Value for money 4.7 (440) 4.7 Based on 440 reviews ## Integrations Jane integrates with marketing and scheduling tools to support patient outreach and calendar coordination. These connections include a mix of native and third-party links. Popular integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Bench](https://www.capterra.com/p/137795/Bench-Bookkeeping/)[ Documo](https://www.capterra.com/p/197267/mFax/)[ Clinic Sites](https://www.capterra.com/p/218246/Clinic-Sites/)[ Fullscript](https://www.capterra.com/p/10023695/Fullscript/) Lisa Morris Senior Content Analyst Connecting Jane with external scheduling and email platforms helps your front desk team reduce manual entry, automate reminders, and track engagement—all while keeping appointment data aligned across systems. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (474) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (474) 4.8 Based on 474 reviews ## User reviews Overall rating 4.8 Based on 499 reviews Filter by rating 5(422) 4(59) 3(11) 2(4) 1(3) Mentioned topic Sorted by most recent AU Anonymous User Physical Therapist Health, Wellness and Fitness ### "Top notch!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2026 So far it's been an amazing experience receiving my demo and I'm very excited to be re-joining Jane as a clinic owner to learn how the system works from this role. Pros Jane has been very communicative and easy to work with! Supportive for all of my questions and a big help for my clinic start-up endeavour. Cons I have nothing big that I can think of for what I like lease about Jane. Everything so far has met or exceeded my expectations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Maggie H. Clinic Administrator Health, Wellness and Fitness ### "Excellent EHR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Pros Great EHR. They are constantly collecting and implementing feedback from providers and always pretty quick to get on the phone for support. Cons Billing statements need work where insured patients are concerned, but other than that I have no complaints. Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Jane User interface and customer support availability Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS June S. Founder and Director Primary/Secondary Education ### "A support team that is actually available and helpful..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 16, 2026 Jane is the only scheduling/payment/session notes software (and app) I've found that seems to 'get' that service practices in 2026 must be a) safe and private, and b) completely customizable in terms of branding. I've been a subscriber for 24 hours, and already I've had outstanding experiences with one planned and one impromptu service call. A Canadian product that actually helps my Canadian small business--that's money well spent. Pros \-Excellent, responsive communication from CSRs through onboarding -Intuitive interface that prompts me to say what I need my clients to know > I feel like someone (other than me) has thought about onboarding and what I need to know. Cons I haven't yet found anything that doesn't work for me. The features make sense, and I'll be up and running with online booking later today. (Not that I'm looking, but I am honestly surprised at the multiple ways I can personalize my account for my learning clinic.) So far, so good. Switched from [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) I needed a comprehensive product that makes my life simpler, that has features I need other than appointment booking and management, including billing, invoicing and service analytics. Alternatives considered [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) Reasons for choosing Jane Jane has the features I needed at an affordable price. Jane has higher privacy standards and flexibility around changing my plan if/when my practice changes. I'm happy to pay Canadian dollars for a Canadian product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Erica M. Administrative Assistant Hospital & Health Care ### "Awesome Scheduling App" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 Pros I like that Jane is easy to navigate and user friendly. It’s super easy to book an appointment, especially for two different family members. You can easily find upcoming appointments and contact information for the business. Cons So far, there aren’t many things that I don’t like about Jane. I have had a great experience and haven’t come across any issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2026 Thank you for the kind words, Erica! Booking for multiple family members, finding appointments easily, knowing where everything is... it's so great to hear it all feels intuitive. A 10/10 and no cons so far? We'll take it. So glad Jane's been a good fit, and we feel so grateful for the honour of helping you run your practice. 🩵 EH Emma H. Admin Medical Practice ### "Jane is great! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 10, 2026 Overall, very user friendly. Pros Jane's customer support is the best of any software programs I've used within a business. Very user friendly, even for people without much experience! Cons Sometimes we run into issues with insurance claims getting rejected for issues through Jane. The support team always ends up helping us out, though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 17, 2026 Thank you so much for this, Emma! Hearing that our support team stands out means a lot, especially coming from someone who's navigated a lot of software. Insurance claims can definitely be a tricky area, and we're really glad the team has been there to help work through those snags. We're so happy to have you with us and look forward to growing with your practice. ☺️💙 LC Louis C. Doctor of Chiropractic Health, Wellness and Fitness ### "Jane on Broadway " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2026 My overall experience has been very good, but I will admit that I have never used another system so I do not have a basis for comparison with your competition. When I socialize with colleagues I do recommend it to them. Pros There are so many features that help me streamline my practice admin. I like how patients can book online at my website with your affiliate Clinic Sites. Jane Payments streamlines checkout, as their credit/debit card is on file. Chart note templates shorten my documentation when repetitive findings and procedures exist from visit to visit. Cons I cannot see at a glance the patient leger, makes it hard to figure out their balance. Co-Insurance balances are nearly impossible to determine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2026 Thank you for this, Louis, and for recommending Jane to your colleagues! That kind of word-of-mouth really means a lot to us ☺️🩵 It's great to hear that online booking, Jane Payments, and chart note templates are making a real difference in your day-to-day. The feedback on the patient ledger and co-insurance balances is noted, and being able to see that information at a glance is a reasonable ask. We'll make sure that gets to the right people on our end. We hope we have the honour of supporting your clinic into the future, even if you've never worked with another system ;) Debbie C. Counsellor Mental Health Care ### "Jane was more than I hoped for " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 3, 2026 I looked at other software, but found Jane outstripped it related to ease of use, costs and provision of services for the basic level. Well beyond that I loved the community of practitioners sharing templates, and Jane App sharing what it was learning & doing re: aiming for "delighted" clients! Pros I have been using Jane App for 5 years. In all ways it exceeded my hopes. It made my life simple, allowing for stress free client files, setting appointments, and secure video for my sessions. The staff were amazing. Each time I had a question they responded quickly, and even gave me a gift when I retired! Cons Over time they improved pretty much everything I hoped for. At first the video connection was not great quality, but then it was updated and recently it has been fine. Alternatives considered [Owl Practice](https://www.capterra.com/p/160519/OwlPractice/) Reasons for choosing Jane Availability of video telehealth along with basic package rather than added expense. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2026 Five years. That's not nothing... that's five years of client files, appointments, sessions, and all the work that goes into running a practice as a solo counsellor. Thank you for trusting Jane through all of it. Reading that Jane made your life simpler, that the team showed up when you had questions, and that we got to be even a small part of your retirement milestone, that means more to us than we can say. 🫶 The delight we try to put into this work doesn't always get seen, so knowing it landed for you is really special to hear. And the community piece: practitioners sharing templates, learning from each other, growing together; that's one of our favourite things about what Jane has become, and it exists because of people like you who showed up and contributed to it. We wish you the most wonderful retirement, Debbie. You spent your career helping people through some of their hardest moments. We hope this next chapter brings you everything you gave to others. 💙 CM Collin M. Owner Health, Wellness and Fitness ### "Best EMR in the health and wellness industry" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 April 2, 2026 Excellent, we tried PTEverywhere and switched back because Jane app was that much better. 10/10 would recommend Pros The interface of Jane is easy to use, it allows for our unique pricing model without issues. The customer service is what really takes them to the next level. Always helpful and available whenever you want to hop on a call. Cons Sending superbills can be complicated depending on your pricing model. Some of the reporting doesn’t quite have what I’m looking for. Also would like an easier message system for patients to use Switched from [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) Poor interface and bad customer service. Alternatives considered [PtEverywhere](https://www.capterra.com/p/207183/PtEverywhere/) Reasons for choosing Jane Jane was known for its customer service and ability to call in. That ended up making the difference Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2026 Best EMR in health and wellness, we'll take it! 😄 Thank you, Collin, and honestly, thank you for coming back after trying something else. That's not something we take lightly. The feedback on superbills, reporting, and the client messaging experience is fair and useful, and those are areas we genuinely want to keep improving. We're really glad Jane has been worth it for your practice, and we hope to keep closing those gaps for you. 💙 KV Krishna V. Mental Health Clinician Hospital & Health Care ### "Finally, a Platform Built for the Practicing Therapist" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 1, 2026 My experience with Jane has been largely positive with some areas of friction. The scheduling and booking features work exceptionally well, and my clients have responded well to the interface. However, the charting side still leaves room for improvement from a clinical standpoint. On balance, it remains my preferred practice management tool because the strengths outweigh the limitations. Pros From a therapist's perspective, anything that reduces administrative friction before a first session allows me to focus entirely on the therapeutic relationship from the very start. Cons My biggest frustration was the limited flexibility in customizing chart templates. Psychotherapy documentation has very specific needs like charting progress notes, treatment plans, risk assessments, and I found myself working around the system rather than having it fully adapt to my clinical requirements. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Yes, I switched to Jane from a combination of Google Calendar and paper-based intake forms. As my practice grew, that informal system became increasingly unsustainable. Jane offered everything I needed in one dedicated platform, and the transition, while requiring an adjustment period, was absolutely the right move for my practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2026 That title says it all 🥹 and thank you for it. Knowing that Jane is helping reduce the administrative friction before sessions so you can focus on what actually matters is exactly what we're building toward, and the work we find meaning in. The feedback on charting flexibility for psychotherapy documentation is really helpful to hear. The specificity of progress notes, treatment plans, and risk assessments is real, and it's an area we want to keep improving, so we'd always be open to hearing more if you want to reach out to the team. We're really glad Jane has stayed your preferred tool, and we hope to keep earning that. ☺️💙 Nicole L. Physiotherapist Medical Practice ### "Clean and Simple (in a good way)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2026 Really a quality product. The user experience is great as either a client or a practitioner. It is intuitive, well laid out, and still has most (if not all) the features needed for an EMR/scheduling/billing system without being too messy to look at. Pros The clean layout and ease of use are Jane's strong points. It is easy to toggle back and forth between different segments and the mobile vs. desktop versions are fairly seamless. Cons The biggest downside to working with Jane is the setting up of charting options. The search among global users is a good feature but it would be nice if Jane came up with some really well designed stock/set options to start with. Otherwise it takes a long time and is a bit tedious to get it right at first. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 14, 2026 "Clean and simple in a good way" is honestly one of the nicest things you can say about a piece of software. 😅 Thank you, Nicole! Two years in, 10/10 recommendation, and Jane still holding up for you day to day...that genuinely means a lot to us. The note about charting setup taking some effort to get right is fair, and the idea of more thoughtfully designed starting templates is a good one we'll pass along to the Product team. We're so grateful you chose Jane 💙 It's truly been a pleasure supporting your clinic, and we hope that continues for years to come. [View all Reviews](https://www.capterra.com/p/178984/Jane-App/reviews/) ## FAQs Yes. Jane is HIPAA-compliant and uses bank-grade encryption to protect patient data. It also offers Business Associate Agreements (BAAs) for US users and follows best practices for privacy and security across all plans. No, Jane does not offer a traditional free trial. Instead, it provides access to a fully functional, pre-populated demo site so prospective users can explore the platform’s features before committing. Yes. Jane is fully web-based and works across all modern browsers on desktops, tablets, and smartphones. There’s also a mobile app for clients to manage appointments and join virtual sessions. Jane provides unlimited support via phone, email, and live chat. Support is available Monday through Saturday, and users can also access a comprehensive help center, demo calls, and setup consultations. Yes. Jane supports a mix of native and third-party integrations for scheduling, email marketing, insurance claims, and supplement dispensing. These include tools for calendar sync, patient outreach, and billing. Yes. Jane offers free data migration from other systems, such as Practice Fusion, WebPT, and Mindbody. The support team helps review and import your existing data to ensure a smooth transition. No. Jane requires an internet connection to function. However, if your clinic loses internet access, you can still log in from a mobile device using cellular data or tethering to continue managing appointments. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Jane’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [What Is Electronic Medical Records Software? Key Insights for New Users](https://www.capterra.com/resources/what-is-electronic-medical-records-software/) Published August 2, 2024 by [Collin Couey](https://www.capterra.com/resources/author/ccouey/) and [Carolyn Santa Maria](https://www.capterra.com/resources/author/carolyn-santa-maria/) ### [Capterra Value Report: A Price Comparison Guide for EMR Software](https://www.capterra.com/resources/emr-software-pricing-report/) Published May 29, 2025 by [Baljeet Kaur](https://www.capterra.com/resources/author/bkaur/) and [Caroline Rousseau](https://www.capterra.com/resources/author/caroline-rousseau/) ### [5 Top-Rated Healthcare Remote Work Software](https://www.capterra.com/resources/top-healthcare-remote-work-software/) Published December 18, 2023 by [Shephalii Kapoor](https://www.capterra.com/resources/author/skapoor/) Popular comparisons [Goldie vs Jane](https://www.capterra.com/compare/178984-268055/Jane-App-vs-Goldie)[Carepatron vs Jane](https://www.capterra.com/compare/178984-195467/Jane-App-vs-Care-Patron)[Doctoralia for Specialists vs Jane](https://www.capterra.com/compare/178984-253301/Jane-App-vs-Doctoralia-Pro)[Acuity Scheduling vs Jane](https://www.capterra.com/compare/178984-191978/Jane-App-vs-Acuity-Scheduling)[Vagaro vs Jane](https://www.capterra.com/compare/153752-178984/Vagaro-vs-Jane-App)[GlossGenius vs Jane](https://www.capterra.com/compare/174830-178984/GlossGenius-vs-Jane-App)[ClinicSense vs Jane](https://www.capterra.com/compare/178722-178984/ClinicSense-vs-Jane-App)[Noterro vs Jane](https://www.capterra.com/compare/164994-178984/SOAP-Vault-vs-Jane-App)[SimplePractice vs Jane](https://www.capterra.com/compare/130710-178984/SimplePractice-vs-Jane-App)[Mindbody vs Jane](https://www.capterra.com/compare/40229-178984/MINDBODY-vs-Jane-App) [GoReminders vs Jane](https://www.capterra.com/compare/154785-178984/GoReminders-vs-Jane-App)[Zanda vs Jane](https://www.capterra.com/compare/178984-180530/Jane-App-vs-Power-Diary)[Mangomint vs Jane](https://www.capterra.com/compare/178984-187593/Jane-App-vs-Mangomint)[SimplyBook.me vs Jane](https://www.capterra.com/compare/140086-178984/Simplybook-me-vs-Jane-App)[Klara vs Jane](https://www.capterra.com/compare/178984-203066/Jane-App-vs-Klara)[vcita vs Jane](https://www.capterra.com/compare/142264-178984/Appointment-Scheduling-vs-Jane-App)[Mend vs Jane](https://www.capterra.com/compare/165634-178984/Mend-App-vs-Jane-App)[Practice Better vs Jane](https://www.capterra.com/compare/159263-178984/Better-vs-Jane-App)[Healthie vs Jane](https://www.capterra.com/compare/167439-178984/Healthie-vs-Jane-App)[NextGen Office vs Jane](https://www.capterra.com/compare/31268-178984/NextGen-Ambulatory-EHR-vs-Jane-App)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)