# Jane Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Jane Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/178984/Jane-App --- # Jane Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Jane ## What is Jane? Jane is a secure, cloud-based practice management software built to help practice owners streamline the admin side of their businesses. It offers client-friendly online booking, flexible scheduling, customizable charting, insurance management features, integrated payments, and more. The AI Scribe feature generates draft notes from recorded or dictated sessions, saving documentation time. Jane maintains data security through HIPAA, PIPEDA, and GDPR compliance standards and includes reporting tools to monitor practice performance. The software integrates with external applications and includes a website builder. ## What is Jane used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Patient Management](https://www.capterra.com/patient-management-software/) Recognitions Shortlist Overall rating Based on 513 user reviews Reviews sentiment Positive 96% Neutral 2% Negative 1% Pros & cons Responsive and knowledgeable support team Comprehensive and evolving feature set Occasional usability and setup difficulties Complex billing and payment processes Starting price $54 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Appointment Scheduling / 2026 - Chiropractic / 2026 - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Medical Spa / 2026 - Mental Health / 2026 - Physical Therapy / 2026 - Telemedicine / 2026 - Appointment Reminder / 2025 - Medical Scheduling / 2025 - Patient Portal / 2025 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Jane alternatives Highest Rated [4.8 (1,160)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (3,638)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (349)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $28.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178984/Jane-App/alternatives/) ## FAQs about Jane Overview ### What problems does Jane solve? Jane solves fragmented clinic workflows by combining online booking, charting, billing, payments, reminders, and intake forms in one system. It reduces front-desk workload, manual scheduling, and disconnected records while improving practitioner coordination and patient self-service. Small clinics, private practices, chiropractors, therapists, and multidisciplinary teams benefit most. Answer based on 387 reviews Overview ### Which roles and teams benefit most from Jane? Jane is most used by clinic owners, office and practice managers, and front-desk administrators who need to run daily operations, scheduling, billing, and patient communications. It also benefits chiropractors, physiotherapists, massage therapists, psychotherapists, psychologists, counsellors, acupuncturists, and naturopathic providers managing charting, appointments, and a smooth client experience. Answer based on 507 reviews Overview ### What company size and industries is Jane built for? Jane is built for small healthcare businesses, with 97% of reviewers from small companies and Health, Wellness and Fitness leading at 46%. It also serves Mental Health Care at 14% and Medical Practice at 13%, aligning with its focus on practice management for medical practice owners and healthcare businesses. Answer based on 507 reviews Features and Usability ### What are the key features of Jane? Jane includes core practice management features such as online booking, appointment scheduling with recurring visits and reminders, charting and clinical notes, billing and payment processing, and patient records. Differentiating features include telehealth, customizable intake forms and questionnaires, insurance billing, calendar sync, and multi-practitioner scheduling for clinic management. Answer based on 242 reviews Pricing ### How much does it cost and what fees or limitations are included? Jane starts at $54/month flat rate for the Balance plan, with Practice at 79 and Thrive at 99. Plans include one primary license, and reviewers highlight free data import, integrated payments, and no added text-reminder fees, though some solo or new practices say pricing feels high despite strong value. Answer based on 67 reviews Integrations ### Which third-party tools and platforms does Jane integrate with? Jane integrates with Mailchimp, Google Calendar, Stripe, Square Payments, Square Point of Sale, Google Analytics 360, Allscripts Professional EHR, and Wibbi. Official catalog listings also show connections with Microsoft Outlook, Fullscript, Documo, Clinic Sites, and Bench, covering email marketing, scheduling, payments, analytics, and practice operations. Answer based on 49 reviews Getting Started and Support ### How easy is it to onboard and train a team on Jane? Jane is relatively easy to onboard for most teams, with live online sessions, webinars, documentation, and videos supporting training. Nontechnical users, solo practitioners, students, and front-desk staff often learn the basics quickly, while admins and practices with complex billing, templates, or larger workflows usually need more setup time and practice. Answer based on 56 reviews Getting Started and Support ### What customer support options does Jane offer, and how do users rate the experience? Jane offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as fast, friendly, knowledgeable, and thorough, with helpful guides and community resources for self-service. Some mention occasional delays of a day or two, learning-curve questions, and frustration when complex setups require extra assistance. Answer based on 242 reviews ## Who uses Jane? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 160 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 160 reviews Health & Medical 47% Health & Medical 47% Administrative 26% Entrepreneurs/ Owners 6% Strategy & Operations 3% Others 18% Top industries Based on 160 reviews Health, Wellness and Fitness 39% Mental Health Care 26% Medical Practice 13% Alternative Medicine 13% Other 9% ## Pros and Cons Responsive and knowledgeable support team 97% positive reviews out of 224 Most reviewers describe customer support as prompt, friendly, and helpful, offering thorough guidance and clear solutions. Margaret M Office Manager, 2 - 10 employees. "Still fresh and getting things set up but the customer service/support team has been so wonderful at answering questions and helping me with areas I am unfamiliar with." Occasional usability and setup difficulties 44% negative reviews out of 73 Some users report initial setup is daunting, navigation can be confusing, and minor glitches or access issues sometimes occur. Melron P Scribe specialist, 11 - 50 employees. "Resolution took longer than expercted, repetition of troubleshooting steps frustated the users at times." Comprehensive and evolving feature set 89% positive reviews out of 55 Most reviewers find the features extensive, customizable, and frequently updated based on user feedback and needs. Sarojben P Caregiver, 11 - 50 employees. "Jane continues to improve its platform by adding features that can be beneficial for its users." Complex billing and payment processes 55% negative reviews out of 60 Some reviewers indicate billing and payment functions are confusing, lack certain integrations, and present reporting challenges. Damien S Physical therapist, 51 - 200 employees. "Lack of integration with billing software." Streamlined online booking experience 93% positive reviews out of 41 Most users report online booking is intuitive, saves time, and is convenient for both staff and clients. David C Owner, 1 employee. "As a single person small clinic, Jane automates as much as possible as well as allowing simple online booking." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 4.8 (178) 70.22% of 178 reviewers that rated this feature as important or highly important Jane helps you reduce no-shows by automating appointment reminders via SMS and email. Reviewers appreciate the customizable options, reliability, and flexibility for clients, saying reminders save time, keep schedules organized, and improve attendance. HIPAA Compliant 4.9 (155) 76.13% of 155 reviewers that rated this feature as important or highly important Jane gives you strong data privacy and security, helping you meet HIPAA and Canadian standards. Reviewers appreciate the peace of mind from robust confidentiality, secure storage, and privacy controls, saying they feel confident their patient information stays protected. Appointment Management 4.8 (144) 74.31% of 144 reviewers that rated this feature as important or highly important Jane enables you to manage appointments smoothly, set availability, and update schedules easily. Reviewers indicate it’s intuitive for both staff and clients, streamlines booking and rescheduling, and supports efficient organization for practices of all sizes. Online Booking 4.8 (133) 68.42% of 133 reviewers that rated this feature as important or highly important Jane offers you easy online booking, letting clients manage appointments anytime. Users think it’s intuitive, saves administrative time, and is customizable. Many mention it’s user-friendly for both practitioners and clients, though a few note occasional syncing issues. Charting 4.7 (127) 74.02% of 127 reviewers that rated this feature as important or highly important With Jane’s charting, you can use customizable templates, upload images, and access notes anywhere. Reviewers appreciate the flexibility, ease of use, and organization, noting it helps them stay compliant and manage patient records efficiently across devices. Appointment Scheduling 4.9 (122) 67.21% of 122 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Jane 149 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Jane enables you to manage appointments smoothly, set availability, and update schedules easily. Reviewers indicate it’s intuitive for both staff and clients, streamlines booking and rescheduling, and supports efficient organization for practices of all sizes. Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Before and after photos of procedure(s) Complete outstanding payments Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Allow customers to cancel their subscription remotely. Track cancellations of policies, accounts, orders, appointments, etc. Manage the treatment plan and coordination between care providers and patients with special health care needs Electronic patient health records With Jane’s charting, you can use customizable templates, upload images, and access notes anywhere. Reviewers appreciate the flexibility, ease of use, and organization, noting it helps them stay compliant and manage patient records efficiently across devices. Process of submitting and following up on claims with insurance companies Schedule in-person or online classes Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record and organize clinical notes and progress notes for each patient after interaction with a physician Automatically generates E/M codes based on information collected during patient charting Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Jane helps you reduce no-shows by automating appointment reminders via SMS and email. Reviewers appreciate the customizable options, reliability, and flexibility for clients, saying reminders save time, keep schedules organized, and improve attendance. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Accept and process credit/debit card transactions Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Electronic storage of drug information such as name, brand, appearance, etc. Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Database of frequently used, popular workout routines Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Public or private sharing of digital files such as documents, audio/video, images, and more Serves chiropractic practices For mental health professionals providing therapy to multiple patients at the same time Intended for medical use such as diagnosis, treatment, and consultation Designed for medical spas For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Designed for the use of occupational therapists Designed specifically for physical therapy practices Intended to be used by podiatrists Designed for the use of speech therapists Store, manage and track all forms in a centralized location Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Establish measurable goals and objectives and track their progress over a specific period of time Automatically find mutually available meeting time slots across multiple calendars Compliant with healthcare rules and regulations around the world Jane gives you strong data privacy and security, helping you meet HIPAA and Canadian standards. Reviewers appreciate the peace of mind from robust confidentiality, secure storage, and privacy controls, saying they feel confident their patient information stays protected. Transactions that typically involve face-to-face interactions between the payer and the payee Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Track and manage inventory levels to maintain proper supply Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage billing and payments for a healthcare provider Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers The ability to choose between different appointments in a selection. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Track and monitor patient no-show rates Jane offers you easy online booking, letting clients manage appointments anytime. Users think it’s intuitive, saves administrative time, and is customizable. Many mention it’s user-friendly for both practitioners and clients, though a few note occasional syncing issues. Create new forms and/or use ready-made online form templates Online forms for managing client intake Accept and process online payment transactions Track and organize online shifts Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Reminders sent for balance/payment due Track and organize physician schedules and pertinent information Manage physician availability and schedules Accept and process customer payments for products or services using hardware and software Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Questionnaire for clients to answer prior to attending appointments. Customizable notes that help healthcare professionals document and track patient progress Document and report the progress of ongoing projects Reporting on how each user, task or process has advanced since its initiation Ratings/Reviews Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the rescheduling of appointments Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserving a room for meeting in an office or co-working space Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Schedule shifts for staff/employees, track hours worked, and manage staff payroll Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Track and manage the scheduling of tasks Meet with patients remotely Provide integration with third-party telehealth applications Provide online therapy to patients/clients through secure video sessions Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sell multiple treatments together as a set Create treatment plans that document interventions and outcomes to track patient progress Presenter can see and hear participants and vice versa Connect with meeting participants remotely over video Connect in virtual environment through the internet with webcams/microphones by computer/phones/tablets. Monitor wait time and abandonment for incoming requests that have not been routed Record, update and manage waiting lists Seamlessly integrates with 3rd party websites Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (513) 4.6 Based on 513 reviews ## Pricing Value for money 4.7 (454) [View pricing plan details](https://www.capterra.com/p/178984/Jane-App/pricing/) Balance $54.00 Flat Rate,Per Month It includes: - Up to 20 appointments per month - Unlimited admin & locations - Online 1:1 Appointments (Telehealth) - In-Person 1:1 Appointments, Group Appointments, and Classes - Unlimited Email Appointment Reminders - Secure Patient Portal - Charting Templates - Intake Forms - Outcome Measure Surveys - Treatment Plans - Email & SMS Payments Requests - Gift Cards - Receipts, Superbills & CMS 1500s - Free Data Import - Chat, Email, and Phone Support Practice $79.00 Flat Rate,Per Month It includes: - Unlimited Appointments - Unlimited Staff Profiles - Customizable Branding - Selectable Availability - Online Booking Pre-Payment Policies - Unlimited SMS Appointment Reminders Thrive $99.00 Flat Rate,Per Month It includes: - Rooms & Equipment - Availability Tagging - Patient Self Check-In (In-Person) - Automated Patient Waitlist Management - Return Visit Reminders - Packages & Memberships - Ratings and Reviews - Google Analytics Integration - Wait List Notifications - Scheduled Return Visit Reminders - Self-Check In - Room & Equipment Management - Tags for Selective Availability Value for money 4.7 (454) 4.7 Based on 454 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Bench](https://www.capterra.com/p/137795/Bench-Bookkeeping/)[ Documo](https://www.capterra.com/p/197267/mFax/)[ Clinic Sites](https://www.capterra.com/p/218246/Clinic-Sites/)[ Fullscript](https://www.capterra.com/p/10023695/Fullscript/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (488) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (488) 4.8 Based on 488 reviews ## User reviews Overall rating 4.8 Based on 513 reviews Filter by rating 5(433) 4(62) 3(11) 2(4) 1(3) Mentioned topic Sorted by most recent NN Natalie N. Physical Therapist Medical Practice ### "5-Star Team at Jane" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2026 Pros I can't say enough good things about Jane and the team behind it. While the platform itself is straight forward to use, it's the people who help you learn about it who truly make the difference. The customer service team is nothing short of exceptional. From day one, they've treated me like a partner rather than just a customer. Every question is met with patience, every concern is handled quickly, and every interaction leaves me feeling supported and valued. In an industry where responsiveness and reliability matter so much, their team consistently exceeds expectations. It's rare to find a company that not only delivers a great product but also genuinely cares about the success of its users. Knowing that such a dedicated, knowledgeable, and compassionate support team is always there gives me tremendous confidence and peace of mind. I am incredibly grateful for their partnership and would wholeheartedly recommend this EMR documentation system to any healthcare organization looking for both an outstanding solution and a team that truly cares. Cons There's nothing to note here :) Switched from [WebPT](https://www.capterra.com/p/92920/WebPT/) More cost effective to switch to Jane and to receive more help with customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Shaun S. Medical Office Assistent Health, Wellness and Fitness ### "Customer Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 4, 2026 Our overall experience with Jane has been very positive. The platform has improved scheduling efficiency, patient booking, documentation, and clinic administration. The online booking system is convenient for patients, and the software is easy to train staff on. Customer support has consistently been helpful and responsive whenever we have needed assistance. Jane continues to be a valuable tool for managing day-to-day clinic operations. Pros Jane is intuitive, easy to navigate, and designed specifically for healthcare clinics. Appointment scheduling, online booking, charting, billing, and reporting are all integrated into one platform, which helps streamline daily operations. The customer support team is responsive, knowledgeable, and provides clear explanations when questions arise. The user interface is clean and easy for both administrative staff and practitioners to learn. Cons Certain billing and multi-location workflows can be limiting for larger or growing clinics. For example, practitioners who work across multiple locations with different billing requirements may encounter configuration challenges. Additional flexibility in these areas would be beneficial. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Kimberly P. CEO Nurse Practitioner Alternative Medicine ### "Best customer service in the industry. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2026 I have had a great experience with Jane especially now that they are truly upping their game with new features that are highly competitive with other companies. Pros The best customer service! I call, they answer, problem gets solved - every time. They are always patient, and genuinely kind. Cons I wish I was able to pull reports in different more detailed ways that include types of services. And maybe I can but don't realize it. Switched from [Practice Better](https://www.capterra.com/p/159263/Better/) It wasn't robust enough for what I needed. Alternatives considered [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Reasons for choosing Jane the aesthetics and customer service. I wanted a NON medical looking platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Kristen K. Co-Owner and Doctor of Physical Therapy Hospital & Health Care ### "WMPT loves Jane!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 28, 2026 Seamless, painless, and actually enjoyable. We left our zoom call with \[sensitive content hidden\] beaming today. I've never had a company for any product or service reach out after one year of use to take time out of their schedule to chat with us, get our feedback, and troubleshoot any issues we haven't had time to figure out yet due to our busy schedules. It was SO helpful. Pros What is there not to like?! Every time we have a question, either Jane chat or an actual representative is quick, responsive, genuinely nice, and knows their product backwards and forwards. The interface of Jane is extremely intuitive and customizable. They continually are asking users how they can improve their product and then actually acting upon that input with effective changes. LOVE LOVE LOVE Jane!! Cons nothing! - I seriously can't recommend this medical records and booking system enough to my colleagues. Switched from [Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/) opened up my own business and had the ability to choose what MR system I could use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2026 Kristen, this made me smile so much. "Seamless, painless, and actually enjoyable." We'll take it! 😄 That Zoom call is often the first real chance we get to connect with a clinic and learn about your practice and needs...that's the whole point.The fact that it felt different from how other companies show up, that it was genuinely useful and not just a check-in box, means everything to us. We're so glad the team got to connect with you and help work through some of those things that had been sitting on the back burner. 💕 The enthusiasm you've brought to this review matches the enthusiasm WMPT clearly brings to your practice. Thanks for trusting Jane, for giving our team the honour of supporting your clinic, and for taking the time to share this so generously. 🙏 Madison B. Founder, LMT, CPT Health, Wellness and Fitness ### "Great first experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 Great. The chat for customer service was quick and friendly. \[sensitive content hidden\] helped me understand the issue and escalate it to the correct team, who then responded in a timely manner. I haven't started using Jane but I'm certainly far from disappointed with my first interaction with the software team. I can also tell from the listed functions that it is a good cost value trade. Pros Quick customer service support, issue escalated to correct team and was contacted all within the same day. Offerings seem good for the cost Cons No complaints. The issue was just a software block that occurred when abandoning my sign up months ago then trying today to get my desired URL using the same information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2026 Madison, welcome to Jane! Same day escalation and resolution isn't always possible, but when it is, it's because the team is genuinely working hard to make it happen, so I'm glad to hear you got to experience that. 💙 You haven't even started using Jane yet and you're already feeling good about it. That's a wonderful place to be. We hope Jane lives up to that first impression, and we're here if you ever have questions as you get going. ☺️ IW Ike W. Chiropractor Owner Medical Practice ### "Love this software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2026 10/10. Support team is wonderful, cost is so reasonable. I love that it is always improving and I get so many compliments from patients on how great the scheduler is Pros The amount of incredible updates and keeping up with technology. My medical documentation with Jane AI is so incredibly accurate. Cons honestly, not sure. I guess I wish I could create a "report" and save it so I dont have to always create the report. Switched from [Seamless](https://www.capterra.com/p/207295/Seamless-AI/) Seamless was not a good software and so many of my colleagues raved about Jane Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Jane user friendly. cost. always improving and keeping up with features and technology Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2026 Ike, thank you so much for taking the time to leave such a glowing review of your experience with Jane! Hearing that Jane's AI Scribe is making your documentation more accurate is genuinely exciting. That's exactly the kind of thing we've been working hard to get right, so it's great to know it's landing well in practice. 😊 That note about your patients complimenting the scheduler is also really lovely to hear. ☺️ Your con is a fair one too. Having to recreate reports from scratch every time adds unnecessary friction, and it's good context for us to have. We're always looking at ways to make workflows like that smoother and know reporting can still get better in so many ways, so we appreciate you naming it. Thanks for trusting the team to take care of you, and for the honour of allowing Jane to support you in running your clinic. A 10/10 from a solo practitioner who's been with us for over two years genuinely means a lot. 🙏 Stephen B. Customer Service Manager Health, Wellness and Fitness ### "Platform for our Network" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 19, 2026 So far so good. We would love to partner with this great platform to offer to our network of providers. So far working with them has been very professional. Pros So far I love the professional interactions with support. They have responded quickly, and have not thrown up any roadblocks. Can do, is what I love about them. Cons Whats not to love! The support has been top notch. We are looking for an EHR partner to offer to our network. Our providers have asked for Jane! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2026 Your providers have asked for Jane! What a compliment 🥹 Thank you so much for taking the time to share such a thoughtful review on your experience with Jane. The "can do" spirit you mentioned is something we take a lot of pride in, and the experience you've had with our team so far is the same one your providers would get every day. It's truly an honour that you're evaluating Jane as a potential fit for your network, and we hope we can continue to delight you and your team. 💙 Yugma S. Assay development and integration technician Biotechnology ### "Appoinment scheduling Application" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 19, 2026 Overall, my experience with Jane has been positive. It is a reliable platform for managing schedules, organizing appointments, and maintaining workflow visibility. It simplifies coordination and helps keep operations running smoothly Pros Jane is very user-friendly and well-organized, making it easy to manage scheduling, appointments, and client information in one place. Cons At times, certain features require multiple steps, which can slow things down slightly. Additionally, integration with highly specialized tools or systems is not always as flexible as needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2026 Thanks so much for taking the time to share this, Yugma. Really glad Jane's been a reliable tool for keeping schedules organized and operations running smoothly. ☺️ Your feedback on multi-step workflows and integrations is well taken, making things more efficient and allowing more tools to connect to Jane are areas the team continues to work on. Appreciate the positive review! AP Abbey P. Psychotherapist Mental Health Care ### "Great overall experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2026 Overall my expereince has been very good and i look forward to continue to use Jane throughout my career. Pros Jane has been a great program for me to use at my second clinic and I will always love how easy it is to bill, schedule, and process payments. Cons Sometimes its a bit hard to book clients as well as book in breaks. It would be more helpful to have colourful breaks. Price as well is a bit much. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2026 It's so wonderful to hear Jane has been a great fit as you've grown, especially as a second clinic is no small thing! We're glad billing, scheduling, and payments have been the easy part, since by nature, those are often some of the trickiest parts of running a clinic. Your feedback on colourful breaks and booking workflow is genuinely appreciated and I'll be sharing with the team. We're so grateful to have the opportunity to help support your clinic, and look forward to hopefully being part of your practice for a long time to come. 💙 Stephanie Q. Psychotherapist Mental Health Care ### "Excellent Customer Support - Give \[sensitive content hidden\] 10/10 stars!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 11, 2026 \[sensitive content hidden\] was absolutely lovely, extremely knowledgeable on the product with a lot of experience. She gave me an in-depth exploration of the platform, was very warm friendly and if the price was more comfortable for me I would definitely gone with the move from Zanda to Jane. Pros Customer support, User Interface, Customer Support, Ease of Use, the thought that has gone into the product both from a client and practitioner facing perspective. Cons The cost, it is a lot for a solo practitioner working part-time and I would need the second tier price band as I would typically fall between the first and second tier. I know there is a 3month discount for this but it would need to be that price as the set price if I were to move from Zanda to Jane. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/) Reasons for choosing Jane I chose Zanda over Jane because of the cost of Jane was 3 times the cost that I was paying for using Zanda. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 27, 2026 Thank you so much for this, Stephanie! The care and detail you shared tells me a lot about how thoughtfully you approach your practice. I'm sorry the pricing didn't work out for where you are right now, and understand it's a real consideration for solo practitioners. If anything changes down the road, we'd love to have you. 🙏 [View all Reviews](https://www.capterra.com/p/178984/Jane-App/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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