# AVOXI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AVOXI the right Telephony solution for you? Explore 59 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178939/AVOXI-Genius/reviews --- AVOXI 4.8 (59) [View alternatives](https://www.capterra.com/p/178939/AVOXI-Genius/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AVOXI Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JM John M Managing DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Love the live chat and phone/email support from real people when needed. “ August 28, 2024 DS Dhanalakshmi S Senior Subject matter expertComputer Software, 501 - 1,000 employeesUsed the software for: 1-2 years. “We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong.“ April 8, 2022 Eben Wikus J Field EngineerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Call Quality is top-notch, Customer Support is Superior.“ June 26, 2024 UK Utku K DirectorInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “We deleted our account and deleted our credit card details, they continued to charge by using cc records!“ May 16, 2020 RG Renat G TelephonyConsumer Electronics, 201 - 500 employeesUsed the software for: Less than 6 months. “Avoxi is user-friendly and reasonable cost with excellent support.“ June 16, 2024 RC Richard C CEOResearch, Self-employedUsed the software for: Less than 6 months. “The frustration of adapting to new software when time is running out.“ August 22, 2020 TK Tibor K ManagerEntertainment, 2 - 10 employeesUsed the software for: More than 2 years. “We work with a lot of international companies and Avoxi allows us to have phone numbers to represent us in other countries, it is a very important addition to our business“ August 31, 2022 GP Guru P ENGINEERING MANAGERFinancial Services, 5,001 - 10,000 employeesUsed the software for: I used a free trial. “Not applicable.“ September 21, 2020 ## Showing most helpful reviews Showing 1-25 of 59 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eben Wikus J. Field Engineer Information Technology and Services Used the software for: 2+ years ### "Great Service" June 26, 2024 5.0 Call Quality is top-notch, Customer Support is Superior. Pros Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247. Cons Avoxi partner portal is a bit outdated, but manageable Review Source DS Dhanalakshmi S. Senior Subject matter expert Computer Software Used the software for: 1-2 years ### "One stand solution for Call centres" April 8, 2022 5.0 Overall experience is WOW & excellent. It has helped meeting our requirement to make calls to other countries residing in India. We assumed we may face network issues & call quality issues in beginning but AVOXI proved it wrong. Pros AVOXI is a very simple platform which is very easy to understand, configure settings and use it. The platform enables self-reliance and very less dependency on support team would require for configurations. Agent platform is also very simple to use. There are integrations available like Teams, CRMs etc. which makes the life simpler. Overall, its a WOW experience with AVOXI :) Cons There are no such features which I liked least about this software. Reason for choosing AVOXI Due to costing, ease of configuration & usage Review Source UK Utku K. Director Information Technology and Services Used the software for: Less than 6 months ### "Fraudulent charging" May 16, 2020 1.0 We paid for 4 months but could not event use the system successfully for one full day. When we asked for refund, they never replied and continued charging. We deleted our account and deleted our credit card details, they continued to charge by using cc records! We had to cancel the cc in order to escape from this trap. We keep all these emails and records just in case anyone object to these comments. Pros It seemed cheap at first. After months we see that this is the trap. Cons Very low voice quality. Not stable operation (None of the calls were received for few days). Almost no support. (If you reach them from Linkedin, you may luckily receive some irritating replies) Reason for choosing AVOXI Unfortunately it seemed cheaper. Review Source CG Capucine G. Project Manager Banking Used the software for: 6-12 months ### "Avoxi is the best for this service on the market" September 29, 2020 5.0 Avoxi is making possible real time communication cross countries, with a specifically good quality of calls and very low costs. Especially over this covid crisis when travelling has become impossible, Avoxi is litterally saving our business projects. Pros In comparison to other similar services existing on the market Avoxi defintely makes a difference on every level. The price and quality of communication are the real plus. The options management is also very easy and a special mention for the GREAT customer service, which is rare enough nowadays and should be congratulated when good. Cons For the use of our project this service is perfect, nothing seems negative about AVOXI to us Alternatives considered [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing AVOXI Vonage was a disappointment in terms of quality of service, prices and very bad customer service. Avoxi made a difference in terms of costs and as soon as I talked to Avoxi's customer service I felt respected as a client so that what made me sign up. Now after almost a year with Avoxi I am even more satisfied as the service is great. Review Source Response from AVOXI October 14, 2020 Capucine - Thanks so much for the fantastic review. We really appreciate your feedback. TP Tracy P. Coo Publishing Used the software for: 2+ years ### "Great product!" December 15, 2022 5.0 Great!!! Pros It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic. Cons I don’t have any issues so far. I like it better than my old phone service. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Closed my corp office and needed a remote service. Review Source Response from AVOXI December 22, 2022 Thank you for your feedback Tracy! We are so happy that we could help make your move to the cloud a seamless experience. Please don't hesitate to reach out to our support team if you do have any questions or issues we can help with! SC Steve C. Sr. Manager, Technology Services Computer Software Used the software for: 2+ years ### "Terrific Customer Service" August 23, 2022 5.0 AVOXI has always been my go-to provider for international (ie: outside North America) phone numbers. I do not generally write reviews, but was very pleased and a bit surprised to see the level of responsiveness from their Support team on new phone number requests and a billing change. I don't recall this being the case a couple years ago, so kudos to the management/leadership team for those little changes that make all the difference. Pros Very easy to procure new international phone numbers. Admin portal is visually appealing and easy to navigate. Prices are reasonable and no hassles with downgrading to a lower monthly plan. Cons Voice quality issues happened at last company (2+ years ago), but so far current usage at new organization has had zero problems. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing AVOXI Ease of procurement for international phone numbers. Review Source JA Justina A. Consultant Legal Services Used the software for: 6-12 months ### "Customer support at it's best" September 21, 2020 5.0 Pros When I'm facing any issues, support answers immediately, and solve my problems. Cons Price could be lower. I'm using a basic product. Alternatives considered [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Reason for choosing AVOXI best reviews on customer support, which is important for me. Review Source DP David P. Interventional Orthobiologics Health, Wellness and Fitness Used the software for: 1-2 years ### "Top notch virtual phone line and call diversion service." May 5, 2025 5.0 I work in several locations but it is important that I can be contacted by potential clients. This requires AVOXI numbers and diversions which seem to work well at a reasonable cost. Pros The efficency with which they fixed my hiccup. They fixed the issue, tested the line and called the diverted number in minutes working out what the problem was immediately. Cons There isn't anything not to like! The customer interface is a little formidable but this may be a reflection on my IT skills rather than them and I managed to work it out with a little thought. Review Source TC Tom C. System Manager Farming Used the software for: 2+ years ### "Trust Avoxi" December 10, 2024 5.0 Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue. Pros Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform. Cons There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx. Review Source JM John M. Managing Director Health, Wellness and Fitness Used the software for: 2+ years ### "10/10 US, UK and NZ. " August 28, 2024 5.0 I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10! Pros Platform is easy to use. Love the live chat and phone/email support from real people when needed. Cons Not being about to text phone numbers from one country for a different country. Review Source CR Christian R. GM Hospitality Used the software for: 2+ years ### "Been using Avoxi for many years" February 26, 2022 5.0 Very good Pros If it aint broke leave it alone. It works and the crew have always benn helpful Cons It is getting easier to use especially with Genius getting improvements over Avoxi core. Review Source MK Michael K. Owner Food & Beverages Used the software for: 1-2 years ### "Great Product & Service" September 26, 2020 5.0 Great experience and amazing customer service ! Pros Easy to use and manage, as well as extract statistics Cons No ability to make calls directly from mobile. They do have an app which enables doing the same through a laptop. Review Source Response from AVOXI October 14, 2020 Hey Michael! Thank you for taking time to leave us your note! We are constantly enhancing the platform and rely on this type of feedback! Thanks again! TK Tibor K. Manager Entertainment Used the software for: 2+ years ### "AVOXI is our international phone life line" August 31, 2022 5.0 AVOXI has always been an important part of our business and AVOXI always delivers what they promise, their support team is knowledgeable, professional and helpful. Pros We work with a lot of international companies and Avoxi allows us to have phone numbers to represent us in other countries, it is a very important addition to our business Cons Could use additional features such as text forwarding Review Source JD Jose D. IT Director Recreational Facilities and Services Used the software for: 6-12 months ### "Avoxi software are easy to setup, to use and quite comprehensive" September 23, 2020 4.0 Pros The setup is very easy to follow and manage. And the software functions are pretty comprehensive and easy to use. Cons Sometimes the sales person are not too responsive. Review Source Response from AVOXI October 7, 2020 Jose - I'm happy to hear you find the platform easy to use. We certainly appreciate your feedback and will continue to improve our response time. - Team AVOXI AO Andrew O. Chief Talent Officer Staffing and Recruiting Used the software for: Less than 6 months ### "Avoxi VOIP " March 18, 2021 5.0 Avoxi has been easy and very professional to work with, the products are great and customer service is top notch. They follow up and are responsive without being intrusive. Pros The clarity of recording and phone connection with clients. Cons Can't wait for the mobile app! The software works great and adds value to my business. Reason for choosing AVOXI I chose Avoxi because of their value and how great their service is. Review Source ME Marie E. director Health, Wellness and Fitness Used the software for: 1-2 years ### "very happy with Avoxi nd their service" July 8, 2020 5.0 Very happy with the service, the support, timing, easy to use Pros Their answer is within the minute range. Love to have that support Cons Have not found one, maybe because I don´t use it that often. When I have found problems, I have gotten a response very fast Reason for choosing AVOXI I did a small survey and decided this was the best option for my needs Review Source MV Maurice V. Owner Real Estate Used the software for: Less than 6 months ### "Ease of Use" August 30, 2022 5.0 As a new customer I was impressed with the sales/customer service. The chat line is excellent. Pros The speed that we were up and running with our new number. Cons I don't have an item I like least yet with this software. All is good so far. Review Source YD Yen D. Owner Accounting Used the software for: Less than 6 months ### "Good value" September 21, 2020 5.0 Pros I only use the free-toll number service in order to show that my services are offered nation-wide. It is a small cost to be able to this using Avoxi. Cons I am not sure as I only implemented it recently. I need to spend more time to understand the system and stats regarding how many calls I have received and so on. Review Source Response from AVOXI October 1, 2020 Yen, Thanks so much for choosing AVOXI for your toll-free service. Please don't hesitate to reach out if you have any questions! GP Guru P. ENGINEERING MANAGER Financial Services Used the software for: I used a free trial ### "AVOXI REVIEW" September 21, 2020 5.0 AVOXI has good products including this, Pros AVOXI has good products including this, I was reviewed other products and selected this. Cons Not applicable. this is not applicable for this software Reason for choosing AVOXI AVOXI has good products including this, Review Source Response from AVOXI October 8, 2020 Hi Guru! Its great to hear that you are happy with AVOXI! BH Borislav H. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "We are glad we found AVOXI" March 11, 2020 5.0 Pros It is easy to use. It is reliable price vs quality, support and possibilities. Cons No such a thing. At least we can't think of any ! Review Source RG Renat G. Telephony Consumer Electronics Used the software for: Less than 6 months ### "Excellent Support" June 16, 2024 5.0 Pros Avoxi is user-friendly and reasonable cost with excellent support. Cons Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support. Review Source RS Ryza S. UC Solutions Engineer Telecommunications Used the software for: 1-2 years ### "1st AVOXI review" April 17, 2024 5.0 Pros Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech. Cons None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA. Review Source WF William F. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Good hearted Innovation driving great change in VA Automation for our business" February 14, 2020 5.0 I really like this company. They don't take customer retention for granted and are very fair, kind and competent. They have created a great product that can actually integrate with other Chat systems if you get your head around email parsing and other automation including voice to email recording, which you can do amazing things with interms of analysing emotions. (Please use for good people!) It is the start of a great robot for you if you are a business owner looking to get your focus back. Well done to them for not following the crowd and bringing their creative offerings to social enterprises like mine. These are the ideas that will change the world one transaction at a time, not meditating in a cave to self serve one's inaction. Pros The usability and organisation of the logic in a way anyone can understand and the assistance from staff who literally were prepared to walk me through the steps setting it up. Cons It is clearly a leading edge idea from non complacent thinkers so being new, there were some visual dashboard display issue that may have been addressed already after many welcome follow up calls from their team. Reason for choosing AVOXI Much more controllable complexity and a more sophisticated, reasonably priced service. Review Source Response from AVOXI September 28, 2020 William. We appreciate all of your kind words and constructive feedback. We are constantly enhancing the platform and I hope you've noticed some of the improvements since your review. Robert P. Project Manager (PM) Telecommunications Used the software for: 2+ years ### "AVOXI Genius is the best option for your IPBX and DID needs" September 21, 2020 5.0 Avoxi Genius is definetely the best software for Voice over IP. You can manage everything you need to get your IPBX and your DID numbers work! Pros The software has great features that help you manage all your DID needs. You can add new DID´s, get special offers, get analytics and all the information you need to get the most of your IPBX Cons Everything is great. I will maybe improve the customer support a little bit Reason for choosing AVOXI Better customer support Review Source Response from AVOXI September 28, 2020 We love to hear you've had such a great experience with AVOXI! Thank you for the feedback! FG Fernan G. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Honest review" May 9, 2023 5.0 It was good, all issues were able to resolve asap. Pros I find it very easy to use and easy to navigate and not complicated Cons Those little issues sometimes, incoming and out going. Reason for choosing AVOXI I'm using it before from my previous company and it was a very good product. Review Source Similar Products Featured