# AVOXI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about AVOXI Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/178939/AVOXI-Genius --- # AVOXI Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AVOXI ## What is AVOXI? AVOXI is a cloud-based virtual number provider servicing businesses around the world providing them with quality, secure and affordable telephony services. Choose from local DID, toll-free, UIFN, two-way calling, non-geographic and vanity phone numbers to connect to customers in over 150 countries. Powerful voice technology with unparalleled coverage, coupled with an intuitive and easy-to-use platform gives you control of your phone inventory and insights into call quality. ## What is AVOXI used for? [Telephony](https://www.capterra.com/telephony-software/)[VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/) Overall rating Based on 59 user reviews Reviews sentiment Positive 98% Neutral 0% Negative 2% Starting price $19.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for AVOXI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.avoxi.com&name=AVOXI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### AVOXI 4.8 (59) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $19.99 Per User Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (59) Ease Of Use 4.8 (855) Value For Money 4.6 (55) Value For Money 4.5 (767) Customer Service 4.8 (58) Customer Service 4.6 (786) ## AVOXI alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/178939/AVOXI-Genius/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.7 (19) 68.42% of 19 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Center Management 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Voice Mail 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages AVOXI 64 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Each call is assigned a score based on predetermined criteria, such as the quality of the call or the likelihood of conversion. Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Agents choose who to call and when Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automatically record calls at predetermined times Enables the connectivity to send and receive calls over the internet Create and administer polls and surveys Set up connections to third-party platforms to improve business processes Record and playback video calls Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.7 (59) 4.7 Based on 59 reviews ## Pricing Value for money 4.6 (55) Free Trial [View pricing plan details](https://www.capterra.com/p/178939/AVOXI-Genius/pricing/) Launch $0.00 It includes: - Call Insights - Call Recording - Disaster Recovery - External Call Forwarding - Number Catalog - SIP Trunking - Truelocal - Virtual Attendant Contact $19.99 Per User, It includes: - 20+ Integrations - Agent Webphone - Call Insights - Call Recording - Disaster Recovery - External Call Forwarding - Live Monitoring - Mobile App - Number Catalog - Onboarding Coach - Real-Time Dashboard - Routing - Salesforce Integration - SIP Trunking - Truelocal - Virtual Attendant Engaged Enterprise $39.99 Per User, It includes: - 20+ Integrations - Agent Webphone - Call Insights - Call Recording - Customer Project Manager - Disaster Recovery - External Call Forwarding - Live Monitoring - Mobile App - Number Catalog - Onboarding Coach - Real-Time Dashboard - Routing - Salesforce Integration - SIP Trunking - Truelocal - Unlimited Storage - VIP Support - Virtual Attendant Value for money 4.6 (55) 4.6 Based on 55 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (58) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (58) 4.8 Based on 58 reviews ## User reviews Overall rating 4.8 Based on 59 reviews Filter by rating 5(50) 4(8) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent DP David P. Interventional Orthobiologics Health, Wellness and Fitness ### "Top notch virtual phone line and call diversion service." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2025 I work in several locations but it is important that I can be contacted by potential clients. This requires AVOXI numbers and diversions which seem to work well at a reasonable cost. Pros The efficency with which they fixed my hiccup. They fixed the issue, tested the line and called the diverted number in minutes working out what the problem was immediately. Cons There isn't anything not to like! The customer interface is a little formidable but this may be a reflection on my IT skills rather than them and I managed to work it out with a little thought. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Tom C. System Manager Farming ### "Trust Avoxi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 10, 2024 Very good! The support is good and has become even better. I had a face to face support call just today, the agent was polite, knowledgeable and resolved my issue. Pros Easy to use. Numbers for many countries and local numbers within those countries. It's a great platform. Cons There is not much I don't like. I am pleased with the platform. Maybe an official integration with 3cx. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM John M. Managing Director Health, Wellness and Fitness ### "10/10 US, UK and NZ. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2024 I’ve used AVOXI in the US, NZ and UK and always found it provides what I need with great support to help when needed. 10/10! Pros Platform is easy to use. Love the live chat and phone/email support from real people when needed. Cons Not being about to text phone numbers from one country for a different country. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eben Wikus J. Field Engineer Information Technology and Services ### "Great Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2024 Call Quality is top-notch, Customer Support is Superior. Pros Avoxi Features are great, Implementing VoIP solutions without a headache, if you require assistance rest assured that Avoxi has your back 247. Cons Avoxi partner portal is a bit outdated, but manageable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RG Renat G. Telephony Consumer Electronics ### "Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 16, 2024 Pros Avoxi is user-friendly and reasonable cost with excellent support. Cons Everything is excellent; Avoxi is user-friendly and reasonable cost with excellent support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Ryza S. UC Solutions Engineer Telecommunications ### "1st AVOXI review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2024 Pros Reliability of routing and ease of configuration. Excellent customer support from both Sales and Tech. Cons None so far. We had few issues related to failing calls, AVOXI was able to resolve within SLA. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Aubrey L. Flaxxon Real Estate ### "Great service and support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2023 used for 10 years rarely need support, but when I have support has always resolved the issue quickly. Pros Support understood my problem and guided me in resolving my issue. Cons The cost I think the way technologyprogresses it becomes cheaper Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FG Fernan G. Manager Health, Wellness and Fitness ### "Honest review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 It was good, all issues were able to resolve asap. Pros I find it very easy to use and easy to navigate and not complicated Cons Those little issues sometimes, incoming and out going. Reasons for choosing AVOXI I'm using it before from my previous company and it was a very good product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FB Floyd B. President Financial Services ### "Greatest Customer Support Personel - \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2023 10 out of 10 = exceptional Pros This software is easy to use, however if you are not that pc or internet savvy, their are support personnel like \[sensitive content hidden\] that would be honored to help you. \[sensitive content hidden\] is personnel, Knowledgeable and extremally patient.... He is simply Phenomenal. When you call AVOXI, You speak to a Live person, that is smiling and can not wait to assist you. Cons There is no issues with Avoxi software... Reasons for choosing AVOXI The customer support and ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TP Tracy P. Coo Publishing ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2022 Great!!! Pros It was a perfect fit when we moved from our corporate office land lines to remote during the pandemic. Cons I don’t have any issues so far. I like it better than my old phone service. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Closed my corp office and needed a remote service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 22, 2022 Thank you for your feedback Tracy! We are so happy that we could help make your move to the cloud a seamless experience. Please don't hesitate to reach out to our support team if you do have any questions or issues we can help with! [View all Reviews](https://www.capterra.com/p/178939/AVOXI-Genius/reviews/) Popular comparisons [Ringover vs AVOXI](https://www.capterra.com/compare/169627-178939/RingOver-vs-AVOXI-Genius) [JustCall vs AVOXI](https://www.capterra.com/compare/157853-178939/JustCall-vs-AVOXI-Genius)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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