# Track-POD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Track-POD the right Delivery Management solution for you? Explore 140 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178880/Track-POD/reviews --- Track-POD 4.7 (140) [View alternatives](https://www.capterra.com/p/178880/Track-POD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Track-POD Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews NH Naveed H logistics managerFurniture, 11 - 50 employeesUsed the software for: 1-2 years. “What we liked most is the automated notifications feature—it keeps customers informed with accurate delivery time slots and updates.“ May 1, 2025 NH Naveed H logistics managerFurniture, 11 - 50 employeesUsed the software for: 1-2 years. “Issues like SMTP disconnections or missed SMS notifications can happen without clear alerts, which may affect customer communication if not caught quickly.“ May 1, 2025 NH Naveed H logistics managerFurniture, 11 - 50 employeesUsed the software for: 1-2 years. “We also appreciate the responsive support team, especially Tanya, who helped us quickly resolve an email and SMS issue.“ May 1, 2025 PP Prvind P Project ManagerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “The main drawback is the inability to customize the process to fit our specific needs.“ September 25, 2024 IT Isaac T Finance ManagerUtilities, 201 - 500 employeesUsed the software for: 1-2 years. “Track-POD has all the support players on board, and they deliver focused report to users.“ May 6, 2024 AD Adi D Managing directorFurniture, 11 - 50 employeesUsed the software for: 6-12 months. “Lack of status update widget for the Shopify Stores.“ December 7, 2023 RV Robin V Supply Chain ManagerFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “Additionally, the real-time tracking and visibility into our delivery operations have been invaluable in improving our overall efficiency and customer satisfaction.“ February 3, 2024 jp jon p ownerWarehousing, 11 - 50 employeesUsed the software for: 1-2 years. “The mapping software is for cars, doesn't seem to support truck routes.“ September 14, 2022 ## Showing most helpful reviews Showing 1-25 of 140 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gerrol C. Customer Experience Team Lead Logistics and Supply Chain Used the software for: 6-12 months ### "Awesome Web Based App" August 31, 2022 5.0 The experience was fantastic that it makes our day to day job easy. We get increase in satisfaction also from our customers. Pros I like the real time update. It is very important specially if we have customers who are in need of a certain order or delivery. We can provide them the closest ETA possible. Also, we can provide them an instant POD should there be a question to who receive it. Cons I guess what I like least about this is we have a lot of information on the page that are not necessary. If we can customize the interface depending on the department we are at. Review Source Response from Track-POD September 2, 2022 Hi Gerrol, Thanks for leaving a review, we're glad to know Track-POD helps you delight customers! IN Ilja N. Ceo Internet Used the software for: Less than 6 months ### "Best Delivery management software" July 31, 2024 5.0 I’m “playing” around about 2 days, and I do not understand this app for 100%, because there is very much functions. Pros I really like functionality, but design is not very good. Cons A lot of functions in one app, very good Switched from [FleetRunnr](https://www.capterra.com/p/233596/FleetRunnr/) Fleet runner is good, but they have very bad customization, you need to pay monthly plan and per shipping too, per sms and per email notifications. Too much bugs Review Source MY Mike Y. general manager Automotive Used the software for: 2+ years ### "general manager " January 28, 2025 2.0 Everything is good but if you want to call and talk with their customer support or sales then you might have fun Pros I like their software, it is very good and fast Cons customer service is not good. it take days to get hold of someone Review Source VR Verified Reviewer Director Transportation/Trucking/Railroad Used the software for: 2+ years ### "Great TMS system" September 15, 2022 5.0 We have used this software since opening the business and although we researched the market in depth to see what else is out there we really like this system due to it's reliability, ease of use and great client interface. The new client portal update is fresh and easy to use and the client feedback system has been great for our team morale. Pros Very easy to use with an increasing number of functions and good customer service. Very little downtime or glitches. Over the last 2-3 years we've seen a lot of development of the software and new functions come in which gives us real faith in the platform being constantly progressed to meet our needs. Vehicle checks, client feedback and custom form boxes all help make this software versatile and help our business to run smoothly. Our clients constantly feedback that they love the live tracking all day with driver info so that they never feel anxious about missing a delivery! Cons The software is constantly being developed but there is more functionality which could be added such as more options for using the software as a transport company rather than pre-dominantly an outbound delivery software so that the tracking facility is cohesive for both ends of the job. Also small things like auto formatting phone numbers and addresses would help especially where our clients use the portal to book in themselves as we spend a lot of time verifying their data entry which could be automated. Creating new shippers records including notification settings and contact info within the new booking window would be a time saver also but otherwise the overall usability, reliability and function range is extremely good value for money. Alternatives considered [Tookan](https://www.capterra.com/p/218952/Tookan/)[Detrack](https://www.capterra.com/p/188592/Detrack/) Reason for choosing Track-POD Easy to use with lots of functionality and reasonable price Review Source Response from Track-POD September 16, 2022 Thank you for leaving such a thorough review, your feedback is very helpful! NH Naveed H. logistics manager Furniture Used the software for: 1-2 years ### "technical support" May 1, 2025 5.0 Our overall experience with Track-POD has been very positive. The platform has helped us streamline our delivery operations, improve route efficiency, and enhance customer communication. Features like real-time tracking, electronic proof of delivery, and automated notifications have added real value to our day-to-day logistics. While we did run into a technical issue with email and SMS notifications, the support team—especially Tanya—was responsive and helpful in getting it resolved quickly. Once configured properly, the system runs smoothly and is easy for our team to use. Track-POD has definitely helped us deliver a more professional and reliable service to our customers. Pros We've had a great experience using Track-POD for managing our delivery operations. The platform is intuitive and offers real-time visibility into deliveries, which has significantly improved our efficiency and customer satisfaction. What we liked most is the automated notifications feature—it keeps customers informed with accurate delivery time slots and updates. We also appreciate the responsive support team, especially Tanya, who helped us quickly resolve an email and SMS issue. Their documentation and customer service are top-notch. Overall, Track-POD has made our delivery workflow much more streamlined and reliable. Highly recommended for teams looking to scale or improve their logistics. Cons While Track-POD is a strong platform overall, the notification system setup (especially for email/SMS) could be more user-friendly. Issues like SMTP disconnections or missed SMS notifications can happen without clear alerts, which may affect customer communication if not caught quickly. Improving the visibility of these issues or adding proactive alerts would make the system even more reliable. Review Source LT Linze T. IT Support Officer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great overall" August 21, 2025 4.0 Pros Very fast and easy to use. The navigation is great and when there are any issues the support team gets back to you quickly with a solution. Cons The orders page can be a little weird sometimes, with a few minor bugs such as selecting a job unticks the selected check box which can be annoying sometimes when I need it to stay selected but want to check details of the job. Review Source IS Idely S. Finance Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Excellent Software" December 11, 2024 5.0 Excellent. We still need to explore more the application to use it in its full capacity. Pros Excellent Product! We are very satisfied with the software! Outstanding Customer Services. We have immediate responses. In general it attend us 100%. Cons I think there should be a module to administrate Drivers wages, per job, per shift, per hour, with reports to facilitate their payments. Review Source AT Alberto T. operations manager Logistics and Supply Chain Used the software for: 2+ years ### " Experience Track Pod" February 1, 2025 5.0 It has been a very good experience, we have been working with Track Pod for more than 3 years, our clients are very satisfied with the notifications and PODs they receive. Pros The ease of scheduling pickups and deliveries, the different tools for my logistics operation are a great advantage Cons They adjust the estimated arrival times at the pickup or delivery point Review Source BW Bastiaan W. Business Analyst Wholesale Used the software for: Less than 6 months ### "Absolutely fantastic" April 22, 2025 5.0 Everything has been fantastic - I have reached out to the customer support twice and requested things that I thought would either not be possible or would take long to implement. In both cases my request was resolved within a few minutes! Pros The entire onboarding process has been so easy and user-friendly. We have managed to set up in a few hours. Cons I cannot list anything at the moment that I don't like about Track-POD. I would not make any changes to the system as it is. Review Source PP Prvind P. Project Manager Food & Beverages Used the software for: 2+ years ### "Great Overall Experience with Minor Improvements Needed in Pricing and ETA Functionality" September 25, 2024 5.0 Overall, the experience is positive, but the pricing is a bit on the higher side. Additionally, the ETA functionality could be improved. However, aside from these points, the platform is excellent and very user-friendly. Pros The ability to track orders, including arrivals, deliveries, and customer returns, is outstanding. Additionally, the analytics feature is excellent. Cons The main drawback is the inability to customize the process to fit our specific needs. The flow is fixed, and while we understand that as a product it's not always feasible to offer customization options for every user, it can be limiting. Review Source jM jacobo M. Operations and Logistics manager Food & Beverages Used the software for: 1-2 years ### "TrackPod - great App" November 27, 2024 5.0 Great App. Support is fast and they understand the needs Pros great customer service and fast support. Cons lack of online traffic for routing. It is better to have it to track and plan routes Review Source RV Robin V. Supply Chain Manager Food & Beverages Used the software for: 6-12 months ### "One of the best POD App" February 3, 2024 5.0 Amazing app. We love it. Our delivery associates are happy with the TrackPod features Pros The feature that I liked most about Track-POD was its user-friendly interface. The platform is intuitive and easy to navigate, which has made it simple for our team to adopt and use effectively. Additionally, the real-time tracking and visibility into our delivery operations have been invaluable in improving our overall efficiency and customer satisfaction. Overall, Track-POD has been a great addition to our workflow, and we look forward to continuing to utilize its capabilities. Cons Reports need to be customized. The user should have the choice to select the reasons for rejections Reason for choosing Track-POD User friendly better than other products, We are using this since 2021 Review Source Response from Track-POD May 2, 2024 Hello Robin, Thank you for taking the time to leave such a positive review! We are thrilled to hear how Track-POD has seamlessly integrated into your team’s workflow and contributes to operational efficiency and customer satisfaction. It’s always great to hear feedback about our user-friendly interface and real-time tracking features from professionals like yourself. We also appreciate your constructive feedback regarding the customization of reports and rejection reasons. Your suggestion is invaluable, and we are actively working to enhance this aspect to better meet our users' needs. Thank you once again for your support and for choosing Track-POD. We look forward to continuing to serve you and your team! XH Xyaria H. eStore and Procurement Manager Retail Used the software for: 2+ years ### "Track-POD User Review" February 23, 2024 5.0 Pros Track-POD allows me to better mobilize my team and eliminate a lot of paperwork allowing us to digitize the delivery aspect of the business. Cons TRack-POD's routing optimization is not geared and developed enough for my country/region. So sometimes the routes suggested are not the best routes for delivery. Reason for choosing Track-POD I know we tested 2 other platforms alongside Track-POD before the software was implemented to our business, but Track-POD came out as the superior platform as it held all of the qualities we needed in one platform. Review Source Response from Track-POD February 27, 2024 Thank you, Xyaria, for your positive review and valuable feedback on Track-POD. We're glad it has streamlined your delivery process and emerged as the best choice among the platforms you evaluated. We take your comments on routing optimization seriously and are working on enhancements to better serve your region. Your insights are crucial for our improvement, and we appreciate your support and recommendation. JP Jenna P. Studio Manager Retail Used the software for: Less than 6 months ### "A Game Changer for Small Businesses" May 22, 2023 5.0 Overall,our experience has been great. We haven't looked back. Where we did everything manually only a few months ago, I can't imagine getting any work done without Trackpod. Pros The sheer amount of time and effort spared through the automation Trackpod provides is a real game-changer. As a manager, it not only frees up time but allows me to monitor my drivers while secure in the knowledge they're getting where they need to go in the most efficient way. Cons The adjustment phase is a little tricky but once you work on it a few times, you find it very intuitive for both managers and app users. Review Source MU Marlon U. Gerente de Operaciones Package/Freight Delivery Used the software for: 2+ years ### "Experience with Track POD" August 31, 2022 5.0 Pros The optimization of routes and the sending of PDF documents have been very useful for our company, with these functions we have obtained greater efficiency in deliveries and at the same time we offer a transparent service to our clients since they are notified in real time and obtain a backup of delivery and payment with PDF document Cons The support is not immediate and I would like it to have more integration options with ERP software's. I would like the Track POD Manager app to provide more information such us custom fields and Actual COD Review Source Response from Track-POD September 1, 2022 Hi Marlon, Thank you for your positive review of the Track-POD features, we'll keep improving the system to be an even better fit for every customer. DH Dan H. IT Dept Manager Furniture Used the software for: 2+ years ### "Superb support!" February 8, 2024 5.0 Pros Customer service is top notch. \[sensitive content hidden\] was especially helpful in solving the issue and was fast to respond to my emails. Review Source Response from Track-POD February 13, 2024 Dear Dan, Thank you for your excellent review of Track-POD! We're thrilled to hear about your positive experience, especially with our customer service. Knowing that the team provided swift and helpful support fills us with pride. Your satisfaction is our top priority, and we're eager to continue supporting your business. Best, The Track-POD Team CF Cherry F. Director Food & Beverages Used the software for: 2+ years ### "highly recommend" September 14, 2022 5.0 Pros The features are amazing and have great scope to offer more info for the customer as my business expands. It is affordable enough so I can afford the product as a starting out business and I have upgraded to the higher version to unlock more features I love it so much. My customers rave about its accuracy on van tracking and they love the info they receive. The support desk are always happy to help Cons I would like them to develop their relationship with Zapier/Shopify integrations a bit more Review Source Response from Track-POD September 20, 2022 Hi Cherry, thanks for leaving a review, we're proud to power your growing business! MO Matthew O. 1st Line Support Plastics Used the software for: 6-12 months ### "Trackpod" September 7, 2022 4.0 Very good, easy to use and nice to use. Not annoying or intrusive. Pros Easy to track deliveries, easy to manage deliveries and such. As an IT Professional, very good UI, very nice to use and good to get information or fix issues with some of the distribution. Cons The way it works with sage is annoying, orders can get stuck. Both an issue with Sage and trackpod. Reason for choosing Track-POD N//Ax Review Source Response from Track-POD September 8, 2022 Hi Matthew, thanks for the shout-out to our tech team, we'll do our best to keep improving the product further. LD Lucas D. It manager Logistics and Supply Chain Used the software for: 1-2 years ### "Trackpod" September 16, 2021 5.0 Very good software for logistics Pros The integrarion api ita simple to use and reduce time and cost Cons The photo taking limiter and that they removed the live tracking in the advance version Reason for choosing Track-POD Because i was searching something different Review Source Response from Track-POD September 1, 2022 Thanks for sharing your feedback, Lucas! We'll keep improving Track-POD to match more of our customers' needs. VR Verified Reviewer Systems Dev Automotive Used the software for: 1-2 years ### "a good starting point for tracking deliveries" August 31, 2022 4.0 pretty good for a starting point, we have got stuck a bit with new features we need that they are not willing to provide. Pros it gets the results we needed for stage 1. accurate LAT/LONGs. Is a big step up from paper based systems Cons it still feels a bit home made. some functions just dont work and the customer service always pushed the responsibility back on us, rather than work us through them. Reason for choosing Track-POD it had the features we needed for starters Review Source IT Ionut T. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Easy to use POD system " September 7, 2022 5.0 Pros Rally easy to create routes and very user friendly. Cons For me everything works like I want tbh. Maybe a direct call for the team when you need some problems solved. Review Source Response from Track-POD September 8, 2022 Thanks for leaving a review, we're glad to know you find Track-POD route planner useful! VR Verified Reviewer Managing Director Logistics and Supply Chain Used the software for: 1-2 years ### "MVGL feedback" July 9, 2019 4.0 We have centralized routing function in our organization and we have faster routes planning process Pros Automatic secondary routes creation, POD functionality Cons Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes Review Source Response from Track-POD July 22, 2019 Thanks for your feedback. This is very important for us. We are constantly working to improve our route planning tool to provide the best routing solution with great algorithms. Please follow our software updates. AA Ahmed A. Owner Food & Beverages Used the software for: Less than 6 months ### "Great product. Terrible customer service" May 12, 2020 5.0 Negative. I truly think you need to listen to your customers more and not just focus on the money. Pros Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall Cons The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time). I got so much push back from the rep or \[SENSITIVE CONTENT HIDDEN\] or who ever it was basically telling me not to bug them again and it’s too bad. They ignored my emails pleading them to do the right thing. It was clear. And as a business owner I would have done the right thing. It’s too bad as this is a good app. I wil absolutely not continue once my subscription is through and would not recommend this. Review Source TD Tshepiso D. Admin Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Dsolar PTY LTD" September 14, 2022 5.0 Pros The route planning and the live tracking. They make my job easy and the report is outstanding. Cons The software is excellent and I love using it. Review Source Response from Track-POD September 20, 2022 Thank you for sharing your positive experience with Track-POD! VR Verified Reviewer Operations Manager Food Production Used the software for: 6-12 months ### "Convenience" September 1, 2022 4.0 Helped my team cut TAT by half on planning and resolving route issues. Pros Ease of plotting, troubleshooting and optimizing routes. Cons With the ease of plotting, troubleshooting and optimizing routes, there's nothing not to like. Review Source Response from Track-POD September 7, 2022 Thanks for sharing your impressive results with Track-POD! Similar Products Featured