--- title: "ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ClinicSense the right Massage Therapy solution for you? Explore 678 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/178722/ClinicSense/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ClinicSense 4.8 (678) [View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of ClinicSense Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews CM Coline M Owner Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “Actually I like many things about what they offer, such as the Business side of things with accounts payable, stats on all programs, numbers registered as well as a waiting list system that makes tracking clients so much smoother.“ July 16, 2026 SS Salvatore S RMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The periodic updating of the ClinicSense platform has restricted my schedule input to a few months at which days that are bimonthly and put in manually were lost and required monitoring and redone at great expense to time lost repeating the task.“ April 9, 2026 NN Nicole N ownerAlternative Medicine, 2 - 10 employeesUsed the software for: 1-2 years. “It helps with client retention because it sends out automatic emails with your availability, birthday emails, prompts for Google reviews.“ July 21, 2026 BB Brittiany B Owner OperatorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business.“ January 22, 2026 JS Jessica S Board Certified and LIcensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “As a Licensed Massage Therapist and business owner, ClinicSense gives me a space to do everything I need, from a seamless intake process, to thorough client notes, to easy billing and gift certificate sales. And of course, it's integrated perfectly with my personal calendar, so I don't double book anything... even personal appointments.“ April 1, 2026 CL Claire L Registered Massage TherapistHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like that when you export a client file it doesn't export the clinical notes, only the client profile.“ June 24, 2026 CC Carron C RMTHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “It has given me more time back in my day-to-day work hours and the automated appointment reminders and client prompts have helped to lessen my workload, not to mention having everything electronic streamlines all correspondence with clients.“ January 24, 2026 Christian A Osteopathic Manual PractitionerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “We cannot erase a patient from the system; some of them make a bug when I pick them.“ July 13, 2026 ## Showing most helpful reviews Showing 1-25 of 678 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Harry W. Medical Massage Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "You just can't go wrong with ClinicSense!" November 2, 2025 5.0 I have a sole medical massage practice and was considering several scheduling management solutions before I was told about ClinicSense from colleagues. I primarily use it to handle my booking, payments, and SOAP notes for each session. Pros As a new sole proprietor with ClinicSense, the value for money is just right since I only have a few clients right now. I've had excellent customer support the few times I've needed help. And the features for handling clients, scheduling, intake forms, and SOAP notes are robust and very flexible. Cons I've been using ClinicSense for several months without any complaint about the software platform. It's very user friendly and easy to navigate and master. Alternatives considered [DaySmart Spa](https://www.capterra.com/p/132391/DaySmart-Spa/) Reason for choosing ClinicSense It seemed the best option after I used it during the included free trial period. Switched from [MassageBook](https://www.capterra.com/p/147523/MassageBook/) MassageBook wasn't flexible enough for my needs. Review Source EH Erika H. massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "satisfied customer" September 28, 2026 4.0 I choose to keep total control of my appointment schedule, I do not offer online booking and I do not use it for payment processing. It works great for my needs, and I love that I can link my home google calendar to keep track of what life is throwing at me at the same time. Any time I have had an issue, customer support has quickly resolved my issues, and help when I needed to import my client list. Pros I don't use half of the features this product offers, but it's so easy to set up and use, and pretty customizable. Rarely have I ever had issues with the software itself- once in 6 years I think I didn't have access to my schedule because things were down Cons I probably like the cost the least, but I do get a discount through my insurance carrier (AMTA) I haven't run into much that is a negative Review Source CO Chris O. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "A good product. Hard to top this product. Keep up the good work." May 3, 2023 3.0 Online book software that give you more than you realize you needed. I am thankful for ClinicSense. Pros Once you learn the ropes ClinicSense operates smoothly and with little to no difficulty. Lots of features. Can't live without my online book now! :)Dev's are quick to answer concerns. Cons The update to ClinicSense is causing some confusion and making some features the old version had harder to achieve. Hopefully they will work on resolving these issues. My software should work with me and for me, not make my day to day harder and slower to get through. Reason for choosing ClinicSense At the time the decision was not mine to make, I was working in a clinic that chose the software for the team. Review Source SB Sierra B. Massage therapy Alternative Medicine Used the software for: 1-2 years ### "Clinic Sense Review " July 28, 2026 5.0 Overall, my experience with ClinicSense has been very positive. The platform is easy to use and intuitive, making day-to-day practice management simple. Whenever I’ve had questions or concerns, the support team has been quick to respond and very helpful. It’s been a reliable software that has worked well for my practice. Pros What I like most about ClinicSense as an RMT is its convenient, user-friendly interface. The charting system is intuitive and efficient, making documentation quick and easy. I also really appreciate the reporting features, which provide a clear breakdown of revenue and other business metrics. Another standout feature is the ability to save clients’ payment methods in advance, making the checkout process quick and seamless. Cons Areas for Improvement \* Clients are unable to view their upcoming appointments unless they still have their appointment confirmation email. It would be helpful if clients could log into a portal or access a page where they can view all upcoming appointments. \* The communication/newsletter feature is currently the only way to notify clients about last-minute appointment openings, and it has a sending cap. My clients love receiving these updates, so it would be great to have a dedicated feature that allows practitioners to send last-minute availability notifications to their entire email list without those messages counting toward the newsletter limit. Switched from [Jane](https://www.capterra.com/p/178984/Jane-App/) Jane was more expensive and I prefer the user friendliness of Clinic Sence Review Source DL Dessa L. Owner Alternative Medicine Used the software for: 2+ years ### "BEST PRACTICE SOFTWARE EVER" October 16, 2026 5.0 Love ClinicSense, ease of use and overall experience is wonderful. I recommend this to every practitioner I meet. Everyone should use this platform. Pros Ease of use for both practitioner and client. I love that there is not a signing in component for the client, you have no passwords to remember. As a practitioner, everything I need is in one software program and reduces the amount of admin I have to do. More time for bodywork! Cons I have a co-op style practice and would love to see the software be more adaptable to different styles of practice. There are four of us in the practice, and I would love to be able to individualize our practice while using the same program. Review Source HL Holly L. Registered massage therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy customer " September 29, 2026 5.0 I’ve been with ClinicSense for quite a few years, and I feel that my overall experience has been very good. Like I said there have been some issues, but I believe they’ve all been resolved. Pros The Clinic Sense customer support team is always there for me. Whenever I’ve had any issues, they respond to me quickly and provide information to resolve the issue. I have not had any issues recently, so it seems like any tech issues that I had in the past have been resolved. I appreciate the ease of use for both myself and my clients, appointment scheduling is very easy, and I like that I can send out my availability summary. Cons I did not like that they bumped me up to the second tier pricing when I booked over a certain number of clients. I am a very small business and the number of clients I booked is just over the threshold, but I’m bumped into the next tier. Review Source MD Michaela D. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Happy with Clinicsense" September 23, 2026 5.0 Overall really happy with this software and value of the fees. They are always happy to hear suggestions and we enjoy beta testing some of these ideas. Pros We have been using Clinicsense for several years, great customer support and always upgrading to keep up with what us therapists need. Cons I wish the App had more functions like the desktop version - ie. gift card sales would be really helpful when away at events or otherwise. Switched from [AppointmentReminders.com](https://www.capterra.com/p/10044213/AppointmentReminders-com/) Cost, what was offered, canadian company Review Source LS Lauren S. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "ClinicSense clinic software that makes sense" September 15, 2026 4.0 Overall its easy to use, can make my own schedule, app on my phone allows quick access and it keeps all records organized and safe. Pros ClinicSense is user friendly and if you need guidance or reminders or help they have great how to videos that are clear and easy to follow and understand. They are also always improving their product which i really appreciate. Cons I do not like that I cant see other practitioners previous treatment notes but i believe this is an admin feature that is available my clinic owner (even though i asked for it) has just decided to not give me this feature. Review Source EK Emily K. LMT Health, Wellness and Fitness Used the software for: 2+ years ### "The best on the market! " October 19, 2026 5.0 10/10! If I’ve ever had an issue it’s always been solved quickly and professionally. Clinicsense is always improving its functionality, adding new features and creating more ease of use. I so appreciate this company and their diligence toward their clients and providing an excellent product. Pros Excellent customer support - always prompt and helpful. Easy to use and excellent features (especially the internal marketing emails) always improving. Cons Mobile app currently but am excited for the new version! Would love to be able to drag and drop appointments and personal times. Would also love a client portal where clients can see their upcoming and cancelled appts. Review Source LG Lisa G. Massage therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Easy peasy " September 6, 2026 5.0 Out of the many spa apps I’ve used, it’s by far the easiest and most user friendly. Even if you make a mistake it’s not catastrophic Pros I really enjoy the ease of ClinicSense. I’ve used MindBody and SpaBiz and it’s just intuitive to use. It really only takes a few tries to figure out where the buttons are or what tab has what. Cons Not a fan of it timing out after 45 ish minutes (that I’ve noticed). Since it’s a massage app it would be great if it timed out after 100 minutes since a majority of my massages are 60 and 90 minutes. It’s minor but having to constantly log in, or making sure the app is current in the middle of a massage is irksome Review Source RC Rob C. Massage Therapist Leisure, Travel & Tourism Used the software for: 2+ years ### "ClinicSense user" January 16, 2026 5.0 Overall, I’ve had an excellent experience using ClinicSense. I often recommend it to other people looking for booking software. Pros I have been using ClinicSense for about 4 years. I initially starting using it because the level one pricing was super affordable and it allowed me to upgrade as needed for my business. Upgrading to the second level package has made a huge difference. My clients find the online booking system easy to use, and being able to keep track of gift cards and packages online has made things easier for me. Online forms has made intake super fast easy and SOAP notes have easy to use body diagrams. Cons The only issue I’ve had with ClinicSense has been the app. It’s still better than a lot of other booking apps I’ve used l, but I doesn’t allow you to sell gift certificates or packages from it, which is really only a slight inconvenience. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense I liked the intake set up better and that it could grow with my business Review Source KD Keighli D. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "5 Stars for ClinicSense!" March 3, 2026 5.0 I couldn’t have asked for a better service. The system is easy to use for myself and for my clients. The integrated marketing helps my business grow and thrive. The customer support is unmatched(shout out to Edith!) ClinicSense is one that I recommend to all my colleagues. Pros I love the integrated features they have like the square payment processing integration, email campaigns for marketing, clients birthdays, and client retention. The customer support and service is unmatched. My issues are responded to so quickly and if the issue is something about the software the team has advocated for change to happen. In looking for a scheduling service it was important to me that client notes were integrated and ClinicSense does just that. Cons The app doesn’t have a way to write client notes so I either need to have a laptop at my office or wait until I get home to enter notes. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) I needed the two-way calendar sharing to allow for less double bookings. Review Source LN Laura N. License Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, Reliable, and Business-Boosting" January 4, 2026 5.0 My overall experience has been extremely positive. The software is reliable, user-friendly, and supports my daily operations while helping my small business stay organized and grow. Pros Easy to use, my clients love the online booking feature, and it is affordable for all of the features it offers. It keeps both scheduling and communication simple and efficient. Cons I would like to be able to categorize or mark clients as "Active," "Inactive," or "Deceased." Then run reports on how many clients I have in each category. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ClinicSense The prices were more affordable and the features were outstanding. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) I wanted automated reminders and the option for online booking. Review Source SC Samantha C. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Clinic Sense User" November 6, 2025 5.0 I really like using clinic sense. I have used other booking sites and some didn't have the option to do the notes online for clients. I really like that you can personalize it the way you want it. Pros I like that it is very easy to use. If there were any issues it was easy to get help. Making payments was very simple. My clients loved that they would get a reminder before their appointments. The price of the system was very reasonable , comparable to most systems out there if not better. I would definitely recommend to other RMTs Cons There wasn't too much that I didn't like about this booking system. I did find the app version for my phone a little frustrating at times. Trying to print out receipts from app was difficult trying to find where to do it from. Sometimes I would accidently hit the back button on my phone instead of the apps back and I would have to exit the whole app to get back to what I was doing. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense With clinicsense there was an option for a 30 day free trial and you could test it out easily. With Jane I don't remember it being very easy to be able to test out the product. Switched from [SAM](https://www.capterra.com/p/211766/SAM/) Used SAM while working for another company. It was a very old version. Wanted to upgrade to something where I could do all my paperwork online. Review Source JB Jane B. Licensed Massage Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "Highly recommended" October 20, 2025 5.0 As a first time business owner, I was looking for something easy, and easy for me to navigate as I didn't have much experience in technology as far as scheduling, bookkeeping, records etc.. but this app has also expanded my knowledge in those areas. Easy to run reports, financial reports, and options for payments. Pros I like the ease of scheduling clients and my clients find it easy to navigate to open time slots. Also, scheduling on my phone is convenient. Payment, and SOAP notes is incredibly easy as well. Cons When scheduling on my phone if the app is left open I have to reset my phone which can be a bit inconvenient. But, its not a huge time delay to do that. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Price and no Soap notes areas. My goal was to keep everything in one program. But in further review its not hard to work both. Review Source GS Grace S. RMT, Reflexologist, Manual Osteopath, Reiki Master Health, Wellness and Fitness Used the software for: 2+ years ### "Recommend ClinicSense!" October 18, 2025 5.0 Overall, I love the customer support. They are exceptional in terms of how fast they get back to me, and the answers are always very very easy to follow. Pros ClinicSense is a great tool for my clinic practice. The value, customer support, appointment scheduling, and reminder notifications are all offerings that I like most about ClinicSense. Cons What I think should be improved is the ability for clients to view my schedule for the month when they get reminders from me ... at the moment it only shows 2 weeks at a time and they have to go an extra step to see my schedule for the entire month. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense ClinicSense was easy to use and understand and the price was better compared to Jayne App. Review Source EV Elsa V. Manual Therapist Hospital & Health Care Used the software for: 1-2 years ### "Easy and reliable " April 9, 2026 5.0 Very satisfied! Love the interface. Other interfaces I've used have glitched a lot and have been confusing to find what I need- Pros I love how easy the interface is to use- I use this for both my businesses. Booking, payment processing is quick- will definitely be using long term. Cons There is nothing that comes to mind- this software is miles better then other ones i use and never glitches. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) It was so glitchy- the check out never worked and it got stuck on the loading- Review Source SB Shannon B. Owner operator Medical Practice Used the software for: 2+ years ### "User experience " October 4, 2025 5.0 The software is user friendly mostly. My older clients still have trouble navigating the availability campaign emails. Not sure if it’s user. Overall I love the system, it has been a game changer for my business. The appointment request is my favorite feature! Pros Ease of customer experience. The software is mostly user friendly. From a business perspective I love that I can do my appointments, notes and billing from the software. Cons Still have to contact clients for cancellation/openings. Older clients complain that they cannot navigate the calendar for the availability campaign emails. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ClinicSense Price and features that related to my business Review Source Charlean A. Registered Massage Therapist Hospital & Health Care Used the software for: 6-12 months ### "Clinicsense Review" August 17, 2026 5.0 Great overall experience. I have been using this for six months. The invoicing, billing, and scheduling are super easy to use. Pros Ease of use, thorough guides provided and great customer support. Appointment scheduling is easy. Lots of great features. Cons Nothing I can think of, although I tend to like the browser version over the mobile app version. I like being able to see the whole day including my co-workers, and then I can switch to see my own schedule. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) Ease of scheduling, price point, invoicing. Review Source TK Takanori K. Counsellor Psychotherapist Mental Health Care Used the software for: 2+ years ### "Review of ClinicSense" January 15, 2026 5.0 As I stated above, I'm quite satisfied with CS especially for their customer service and easiness and straightforwardness in using the system. Pros \- security: I am not sure how secure it is as I think my agency has not had so-called cyber attack. But the CS staff told me their security level is very high. - value for money: the cost is more reasonable than other compeitors when we did some reseach before choosing the CS. - cutomer support: Super good. I have contacted them several times, and their responses have been super quick every time.And the issues get solved quickly, too. - appointment management/scheduling & appointment management/appointment scheduling: the system is easy and straightforward. - payment processins: symple and straightforward Cons \- some of my clients conatacted me, saying "I have not received the receipt although I paid." I had thought the recipt is automatically issued after clients make payment with creditcard. It seems that a client has to click "$0" on the screen after he/she makes a payment - and I heard there is no isnstruction like "please click ~~ for your receipt." I ontacted CS regarding this matter, and a staff told me they would work on that. But I am not sure if the issue has been solved or not. Review Source VR Verified Reviewer REGISTERED MASSAGE THERAPIST Health, Wellness and Fitness Used the software for: 2+ years ### "Almost Perfect for Practitioners" October 4, 2025 5.0 Overall, my experience with ClinicSense has been very positive. It’s a professional, user-friendly platform that streamlines booking, reminders, SOAP notes, and invoicing, making practice management much easier. While there are some drawbacks with scheduling gaps, mobile SOAP note entry, and limited access to other practitioners’ notes, the benefits far outweigh the cons. With a few improvements, ClinicSense could be close to perfect for both practitioners and clients. Pros One of the biggest strengths of ClinicSense is how user-friendly it is, both for practitioners and for clients. The online booking system is intuitive and easy to navigate, and the automated reminders by email and text significantly cut down on no-shows. I also appreciate how SOAP notes and client records are well-organized and stored in one place, making it simple to keep track of important information. Having scheduling, charting, invoicing, and client communication all integrated into one platform saves a lot of time and streamlines day-to-day practice management. On the client-facing side, everything looks professional and polished — from the booking page to receipts and emails — which helps build trust and creates a great overall impression. Cons ClinicSense is very helpful overall, but one scheduling drawback stands out. When clients go to book, they often default to a 60-minute massage. If a 60-minute slot doesn’t fit, the system shows me as unavailable — even though I might have room for a 30- or 45-minute session. This creates gaps in my schedule that could otherwise be filled, and clients sometimes assume I’m fully booked when I’m not. It would be a big improvement if the booking system could suggest shorter available durations when a client’s preferred time doesn’t allow for a full hour. That way, schedules could be optimized and clients wouldn’t miss out on seeing me. If ClinicSense could improve how alternative session lengths are displayed or suggested to clients when they’re booking, it would help reduce these scheduling gaps and maximize the practitioner’s time. Second, writing SOAP notes on mobile can be a bit difficult. While notes can be entered through the website, it’s not very smooth on a phone. Having the option to write SOAP notes directly in the app would make charting much more convenient and efficient. Finally, I wish there were a way to view other practitioners’ SOAP notes for shared clients, which would improve continuity of care in multi-practitioner settings. Overall, I appreciate the platform, but addressing these three points would make ClinicSense even stronger. Review Source JG James G. Owner Alternative Medicine Used the software for: 2+ years ### "Still Loving ClinicSense" January 8, 2026 5.0 My experience with ClinicSense has been, and continue to be, great since I started using it years ago. Pros I love the SOAP note features for my clients. ClinicSense also has great marketing tools like Google Review email follow ups. My clients like the “availability” email they get each week with my schedule. I also like the credit card capture feature prior to booking to make payment of invoices easy. With continuous improvements like wait lists, it continues to give me what I need for my practice. Cons There is not a lot of flexibility in making changes to the look of the home page. The look is fairly standardized. Review Source RR Ryan R. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great and Fantastic" October 30, 2025 5.0 Easy and fun! It was a fast and basic setup when I signed up for the program! It is also quick and easy to use with clients! Pros Being a massage therapist / owner, Clinic Sense has made the business process easy and stress-free. They take pride in their customer service and response is fast if assistance is needed. The setup fits your needs whether you run a business or have employees work for you. Everything is quite helpful! Cons The ability to send out emails for specific groups of clients. I am a independent contractor and admin at a club house so I have the inability to send emails to specific clients or a specific group of clients. Review Source BB Brittiany B. Owner Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Satisfied customer " January 22, 2026 5.0 Overall I’m beyond satisfied with ClinicSense and will continue to promote the company to my fellow LMT’s as a viable option for in upgrade to their scheduling needs. Pros ClinicSense has made running my own practice much easier to manage. Clients report that they love the ease of booking appointments online, and the ability to fill out paperwork pre appointment. I personally like how secure and easy the payment processing is,clients can make a deposit and if need be It can refunded with no stress. Customer support is always reliable and helpful, and the team at ClinicSense are always striving to make improvements. Cons The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business. Review Source CW Carissa W. Massage Therapist, Esthetician, Spa Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "From Solo Practice to Spa Growth" January 27, 2026 5.0 Overall, my experience with ClinicSense has been extremely positive. It has helped me run my business more smoothly, stay organized, and provide a professional, stress-free experience for my clients. Pros Obsessed with ClinicSense 🙌 It makes booking, scheduling, and payments SO easy, and my clients love how smooth everything feels. It’s perfect for both massage therapists and estheticians, and it’s been amazing for me as a solo provider while also supporting my growing spa. The security, customer support, and overall value are top-tier. A total must-have for wellness professionals who want less stress! Cons The only thing on my wishlist would be the ability for clients to book multiple services in one appointment—like a massage plus a facial—so everything stays in one smooth booking. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.