# ClinicSense Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClinicSense the right Massage Therapy solution for you? Explore 651 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178722/ClinicSense/reviews --- ClinicSense 4.8 (651) [View alternatives](https://www.capterra.com/p/178722/ClinicSense/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Reviews of ClinicSense Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews JS Jessica S Board Certified and LIcensed Massage TherapistHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “As a Licensed Massage Therapist and business owner, ClinicSense gives me a space to do everything I need, from a seamless intake process, to thorough client notes, to easy billing and gift certificate sales. And of course, it's integrated perfectly with my personal calendar, so I don't double book anything... even personal appointments.“ April 1, 2026 SS Salvatore S RMTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “The periodic updating of the ClinicSense platform has restricted my schedule input to a few months at which days that are bimonthly and put in manually were lost and required monitoring and redone at great expense to time lost repeating the task.“ April 9, 2026 CC Carron C RMTHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “It has given me more time back in my day-to-day work hours and the automated appointment reminders and client prompts have helped to lessen my workload, not to mention having everything electronic streamlines all correspondence with clients.“ January 24, 2026 BB Brittiany B Owner OperatorHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business.“ January 22, 2026 Jv Jesi v Owner, LMTHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “My clients can book easily, my appointment management on my end is seamless, and I can easily process payments through my 3rd-party processor.“ February 2, 2026 Jeremy R OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: Less than 6 months. “I had to really think about this one, but if I miss one feature, it would be the lack of a tracker for current time on the calendar view.“ February 23, 2026 SV Soni V REGISTERED MASSAGE THERAPISTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “ClinicSense helps me everyday inAppointment management, payment processing, Scheduling and appointment management and customer support.“ January 7, 2026 EK Emily K Licensed massage therapistHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “There are a few minor things that bother me, I wish it was more simplistic to place personal blocks on the calendar, I wish there was a drag and drop feature.“ January 19, 2026 ## Showing most helpful reviews Showing 1-25 of 651 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimberly K. LMBT, MSPT, OWNER Health, Wellness and Fitness Used the software for: 2+ years ### "Top notch program!!" January 15, 2026 5.0 I overall lovw this program, it is easy for me to use and it is also client friendly. They also have an easy time navigating the site. Pros I like the ease of use. It handles everything I need it to (scehduling in oerson and online, email blasts, reminders, google reviews, gift certificates, reports, documentation, payments). Customer service is very prompt and always helpful. They actually answer you and provide solutions and videos to guide you through if needed. Cons I hate that they got rid of their alerts. For example, there used to be a function thst if you put it a message that was important i.e LATEX ALLERGY, i could create an alert and it would instantly pop up as soo as inipened their file. They have eliminated that. Also, theybgot rid of being able to attach or send videos or documents in an email. So if i cfrate a holiday card and want to put it in my email, i can not attach the file anymore. Booo!! Review Source JRF Jessica Rose F. Owner and Registered Massage Therapist Hospital & Health Care Used the software for: 2+ years ### "5 Years of Great Service: Why I Highly Recommend ClinicSense" January 7, 2026 4.0 A fantastic piece of software that I plan to stick with and it’s been a fantastic partner in my business growth! Overall, I’m a very happy customer and highly recommend it to other therapists! Pros I have used ClinicSense for the last five years, ever since I opened my doors. It is a fantastic platform that handles everything from online booking to detailed SOAP charting seamlessly. It’s user-friendly, reliable and I highly recommend it for any massage therapist starting out or looking to upgrade their system. Cons Lack of a Client Portal is my biggest pain point. Currently, clients cannot easily log in to view or reschedule upcoming appointments on their own. They have to contact me directly for every change, which interrupts my workflow. As a sole owner/practitioner, I need my software to empower clients to self-manage their schedules so I can focus on treatment. The mobile app experience feels clunky and is not as user-friendly as the desktop version. I often find myself needing to wait until I'm at a computer to do tasks that should be easy to handle on the go. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Reason for choosing ClinicSense It had the most features I was looking for and the pricing is affordable as a solo practice. Review Source VR Verified Reviewer Naturopathic Doctor Health, Wellness and Fitness Used the software for: 6-12 months ### "Clinic Sense Review" April 6, 2026 5.0 Overall very satisfied and would recommend to other health care practitioners for electronic charting as well as calendar and scheduling purposes Pros The ease of use. I know exactly how to find information in charts, billing, uploaded files, etc. from the layout. Cons Sometimes, it can be a bit slow while navigating the website. Does not happen often but enough that I have noticed. This may also be depended on the internet connection of wherever I am, and therefore not an actual system software issue. Review Source JL Jinhwa L. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Frustrating App on mobile phone " September 20, 2024 1.0 It’s usable on the iPad and laptop but definitely not on mobile phone. Pros Not difficult to use the system, and fair price, however, the fee is about to increase by $30 Cons App on mobile phone is terrible, always lagging and constantly not working Review Source RC Rob C. Massage Therapist Leisure, Travel & Tourism Used the software for: 2+ years ### "ClinicSense user" January 16, 2026 5.0 Overall, I’ve had an excellent experience using ClinicSense. I often recommend it to other people looking for booking software. Pros I have been using ClinicSense for about 4 years. I initially starting using it because the level one pricing was super affordable and it allowed me to upgrade as needed for my business. Upgrading to the second level package has made a huge difference. My clients find the online booking system easy to use, and being able to keep track of gift cards and packages online has made things easier for me. Online forms has made intake super fast easy and SOAP notes have easy to use body diagrams. Cons The only issue I’ve had with ClinicSense has been the app. It’s still better than a lot of other booking apps I’ve used l, but I doesn’t allow you to sell gift certificates or packages from it, which is really only a slight inconvenience. Alternatives considered [MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense I liked the intake set up better and that it could grow with my business Review Source TB Taylor B. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "ClinicSense is Great" January 20, 2026 5.0 Overall, my experience has been very good with ClinicSense. It always works the way I expect it to, and I like having the comfort that there won't be a surprise shutdown or something. Pros The customer support at ClinicSense is amazing. I usually get a response within 24hrs if not sooner. The support team is friendly and sends videos on how to address whatever problem I have. Cons I would love it if there was a way to export a client's file. Right now if I need to provide the file to a lawyer (for example), I need to download each treatment note separately, which for clients who have been coming to me for years can take a lot of time. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense JaneApp was super expensive, and I run a very small business. Switched from [GOrendezvous](https://www.capterra.com/p/145659/GOrendezvous/) Go Rendezvous was great when it was just me, but presented some issues when I hired another therapist. Review Source LN Laura N. License Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Easy, Reliable, and Business-Boosting" January 4, 2026 5.0 My overall experience has been extremely positive. The software is reliable, user-friendly, and supports my daily operations while helping my small business stay organized and grow. Pros Easy to use, my clients love the online booking feature, and it is affordable for all of the features it offers. It keeps both scheduling and communication simple and efficient. Cons I would like to be able to categorize or mark clients as "Active," "Inactive," or "Deceased." Then run reports on how many clients I have in each category. Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing ClinicSense The prices were more affordable and the features were outstanding. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) I wanted automated reminders and the option for online booking. Review Source KD Keighli D. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "5 Stars for ClinicSense!" March 3, 2026 5.0 I couldn’t have asked for a better service. The system is easy to use for myself and for my clients. The integrated marketing helps my business grow and thrive. The customer support is unmatched(shout out to Edith!) ClinicSense is one that I recommend to all my colleagues. Pros I love the integrated features they have like the square payment processing integration, email campaigns for marketing, clients birthdays, and client retention. The customer support and service is unmatched. My issues are responded to so quickly and if the issue is something about the software the team has advocated for change to happen. In looking for a scheduling service it was important to me that client notes were integrated and ClinicSense does just that. Cons The app doesn’t have a way to write client notes so I either need to have a laptop at my office or wait until I get home to enter notes. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) I needed the two-way calendar sharing to allow for less double bookings. Review Source KW Karine W. Massage Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "Straightforward and Great for my small business." February 13, 2026 5.0 My experience with ClinicSense has been very good and I appreciate the help and interaction and positive support. Pros I love that ClinicSense allows me to run my personal (only me) massage therapy business. It is easy to use and didn't take extra time to learn. It is consistent and help is available. The cost is reasonable and is scalable-- I don't have to pay for more than I need. It is also easy for my customers to make appointments online and communicate with me. Cons I was concerned about choosing a clinic management software because of all the necessary details. I also felt overwhelmed by the project. Clinicsense has it all covered and I was able to learn quickly. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[MassageBook](https://www.capterra.com/p/147523/MassageBook/) Reason for choosing ClinicSense It was more straightforward. The pricing was clear and affordable. My business is very small, and it worked well for that. Review Source hD hail D. receptionist Health, Wellness and Fitness Used the software for: 1-2 years ### "clinicsense helps me everyday" March 24, 2026 4.0 its great, its extremely easy to navigate and their communication with their users are efficient and necessary. Pros it is extremely beginner-user friendly and easy to navigate. it helps our bookings be completed at a drop of a hat. Cons there are sometimes system glitches where I am not able to add payments nor book appointments. this can be stressful as im not sure if bookings, payments and patient information are being saved. Review Source GS Grace S. RMT, Reflexologist, Manual Osteopath, Reiki Master Health, Wellness and Fitness Used the software for: 2+ years ### "Recommend ClinicSense!" October 18, 2025 5.0 Overall, I love the customer support. They are exceptional in terms of how fast they get back to me, and the answers are always very very easy to follow. Pros ClinicSense is a great tool for my clinic practice. The value, customer support, appointment scheduling, and reminder notifications are all offerings that I like most about ClinicSense. Cons What I think should be improved is the ability for clients to view my schedule for the month when they get reminders from me ... at the moment it only shows 2 weeks at a time and they have to go an extra step to see my schedule for the entire month. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense ClinicSense was easy to use and understand and the price was better compared to Jayne App. Review Source MD Michaela D. RMT and owner Medical Practice Used the software for: 2+ years ### "Great customer service " December 20, 2025 5.0 Excellent! We have been with clinicsense for many years and have been happy with the booking and charting options. Clinicsense continously updates and listens to our requests. Pros Easy to use, great customer support, reasonable pricing. Any questions I have are always answered quickly and even sometimes with video instruction! Cons App could use some additional features such as being able to search more functions on a client file and sell gift certificates through the app. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Price was more efficient for our clinic. Switched from [AppointmentCare](https://www.capterra.com/p/166573/AppointmentCare/) Wanted a Canadian software developer and up to date with compliance. Review Source ZC Zoe C. Registered Massage Therapist Hospital & Health Care Used the software for: 2+ years ### "Intuitive, responsive and awesome " October 10, 2025 5.0 I started with clinicsense when I first opened my massage practice. In other work settings I have used paper files. And other similar programs. Clinicsense has been the most intuitive and straightforward to use. Pros Amazing customer support. It’s so easy to use both as practitioner and for my patients. Scheduling appointments is easy for them, and the adjustable parameters are awesome for me with managing appointments. Clinicsense is also very receptive to feedback and always updating their system to include requested features. I feel my files are safe with ClinicSense. Cons Nothing I don’t like! At one point the prices raised which is always a bit of a bummer but with all the constant upgrades they are making it does make sense. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense It’s run by massage therapists for massage therapists Review Source DW Danie W. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of use at its best! " September 29, 2025 5.0 My clients appreciate the reminders and the message about availabilities being sent every 2 weeks. They also appreciate how easy it is to book and re-schedule and cancel. Pros I love that clinicsense is user friendly, I love that we can now submit claims directly and that we can track the revenus and taxes all from one system. Cons I am finding it difficult to find a way to change the way my invoices are printing. I would like to be able To change the font but have yet to find a way to do this. So I’d say that has been my least favorite thing about it so far. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Cheaper Ease of use More options for scheduling Review Source KC Kala C. Owner Alternative Medicine Used the software for: 2+ years ### "Happy and Growing with ClinicSense" October 13, 2025 5.0 Customer service even though it's through email 10/10. I still remember the day I set up my account in 2022. The set up was a breeze. I'm very happy with everything and the few things I'm not; I will wait until they can. Pros Their willingness to expand the softwares features to meet client needs as industries evolve and the simple break down of pricing. Cons The struggle with the communication between them and the recommended credit card processors. The limitations of using the recommended processors though the software is unfortunate. Example custom tip that they can select privately Switched from [Booker](https://www.capterra.com/p/90708/Booker/) Price!!!!! It became very unreasonable for a small business Review Source DF Domenic F. Osteopath Health, Wellness and Fitness Used the software for: 2+ years ### "Pros and Cons" December 31, 2025 4.0 My overall experience has been exceptional. Very happy with the software. Very little room for improvement. Pros Manages my entire practice from note keeping to tax’s. Easy to navigate and locate what you’re looking for. Cons So far no dictation for the note keeping portion of the the software but am optimistic that the will introduce. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/) Reason for choosing ClinicSense Was recommended by college so i trialed the software and liked it. Review Source CC Carron C. RMT Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use, giving peace of mind for my practice" January 24, 2026 5.0 ClinicSense has made my tasks a lot easier and more efficient to complete. It has given me more time back in my day-to-day work hours and the automated appointment reminders and client prompts have helped to lessen my workload, not to mention having everything electronic streamlines all correspondence with clients. Pros I like the program for its ease of use. It stays up to date with the standards of practice we require as RMTs in Canada. I love the customer support team, they are responsive and helpful with any question! I think its value for money is one of the better options out there when looking for a reliable booking and charting system. Cons I would love it if there were a few more reminder options for sending the clients reminders and the time-frame options to choose from before the scheduled appointment time. Review Source HA Hollie A. owner Health, Wellness and Fitness Used the software for: 2+ years ### "requested review" January 6, 2026 5.0 good, customer service is definitely a plus. Implementing new changes well is a plus. again, only the requests by our company not being implemented yet Pros Customer support is usually very good with response times. We would call them less if the text messages showed received in or log somewhere. Cons Requested several times scheduling of practitioners be every other week or other options but never hear back from anyone. Alos would like clients to be scheduled out reoccurring and otherwise more than a year as they need to be updated and that is very time consuming. Wondering if my studio is just outgrowing this system Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/) Reason for choosing ClinicSense better for massage therapy with soap notes Review Source TP Timothy P. Owner operator Health, Wellness and Fitness Used the software for: 2+ years ### "Fabulous, fabulous, fabulous" September 25, 2025 5.0 There are many features to the Clinic Sense system that it would be too onerous to describe in all its detail - some I choose to use and others I don't. However, the flexibility of the system is absolutely fabulous. For example, I am "old-school" I am 75 years old and still practicing massage therapist. For example, rather than use the excellent electronic note keeping system for client records, (soap notes,) I prefer to make a printout of a client file and write notes with a pen. Well the Clinic Sense system allows me the flexibility to choose to use whatever system suits me best. I have now been a client of Clinic Sense for 8 or 9 years and I cannot imagine running my business without them. Pros I love the system for management of appointments without the need for myself and clients to play endless telephone tag. My clients too love this feature and are able immediately to see my availability and get an instant confirmation. I love the accounting system and am able to see my sales for any selected time period. This allows me to save immense time when it comes to completing my taxes at the end of the year and calculating the required quarterly payments necessary to send the Canadian government for both my personal return and for sales tax. I use the email newsletter section to keep my clients updated on my availability if I am taking holidays and my clients have often responded how much they like this feature. I can seamlessly send a communication with suitable photo. It is all about keeping in touch with clients and that is an important marketing tool. Cons Whenever I have had a problem with the system (usually because of my own incompetence around anything tech - actually, it's not at all complicated) Customer Service has been absolutely brilliant. So there have been no problems at all. Review Source RR Ryan R. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great and Fantastic" October 30, 2025 5.0 Easy and fun! It was a fast and basic setup when I signed up for the program! It is also quick and easy to use with clients! Pros Being a massage therapist / owner, Clinic Sense has made the business process easy and stress-free. They take pride in their customer service and response is fast if assistance is needed. The setup fits your needs whether you run a business or have employees work for you. Everything is quite helpful! Cons The ability to send out emails for specific groups of clients. I am a independent contractor and admin at a club house so I have the inability to send emails to specific clients or a specific group of clients. Review Source CW Carolyn W. Registered Massage Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Clinicsense " October 21, 2025 5.0 Overall, I love this program, there are many great features to it. Easy to use and set up. I love that my appointments and clinic notes are avaliable in one application. Great value for everything it is capable of doing. Pros I love the fact that my clients can book themselves. The SOAP notes are excellent i also love that I can pull reports and keep track of taxes separately, this is a great feature. Cons The only con is the google review feature. Clients will often think they are leaving a google review but the review is only within Clinic sense. Often clients will comolete anreview but they wont actually click on the Google review, whether its because they deel its time consuming to do another review or don't see the link for Google, Im not sure. Review Source BB Brittiany B. Owner Operator Health, Wellness and Fitness Used the software for: 1-2 years ### "Satisfied customer " January 22, 2026 5.0 Overall I’m beyond satisfied with ClinicSense and will continue to promote the company to my fellow LMT’s as a viable option for in upgrade to their scheduling needs. Pros ClinicSense has made running my own practice much easier to manage. Clients report that they love the ease of booking appointments online, and the ability to fill out paperwork pre appointment. I personally like how secure and easy the payment processing is,clients can make a deposit and if need be It can refunded with no stress. Customer support is always reliable and helpful, and the team at ClinicSense are always striving to make improvements. Cons The most tragic aspect of this software is the merging of the appointment link to my personal website which I find is lacking because I can’t customize it to flow along with what has been built for my business. Review Source TK Tayler K. LMT, CES Health, Wellness and Fitness Used the software for: 2+ years ### "Best Online Booking software, money well spent" October 2, 2025 5.0 See Pros but I love it. Its helped me grow my company so much and as soon as I used it I saw a dramatic increase in revenue. Helps me manage clients and grow my company Pros CLIENTS LOVE HOW EASY IT IS. I get compliments all the time about how easy my online booking is and its such a fast experience. I love the abilility to manage my clients, do soap notes, and get credit cards on file to reduce cancellations or charge no shows. Its easy to manage and the reminders it sends to my clients is super valuable. Best value for what you get. Cons I'd say the things I like least they have addressed and fixed over the years. It would be nice if I could offer a separate service or company without buying another subscription (so I can send links to different clients to only see specific services) But for the needs I have this is perfect. Review Source YU Yvonne U. accountant Health, Wellness and Fitness Used the software for: 2+ years ### "The best scheduling and reporting software in the industry" October 1, 2025 5.0 I love ClinicSense. It is the best scheduling and reporting software in the industry. It is easy to use. Pros I like the ease of use. The appointment scheduling screens are easy to use and understand and the reports are precise. Cons n/a I do not have any cons for the ClinicSense scheduling and appointment app. I am completely satisfied with it. Review Source VS Veronica S. Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Pro's to Clinic sense" September 23, 2025 5.0 I love using clinicsense and always recommend them to new practitioners who are opening their business. Pros I love Clinic sense for my booking software. Anytime I have questions or concerns they are always timely with their responses and I love that they do personalized videos to answer my questions. I especially love their new waiting list feature, that makes it so much easier for my clients to add themselves on the list and if an appointment becomes available then it is that much easier to add them in my schedule. They are worth every penny, I promise you will not be disappointed. Cons what I don't like, is that now you can direct bill to telus, but it's an added fee to use, when it's free to just use the telus website. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.