# Page 5 | AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 5 - Is AfterShip the right Shipment Tracking solution for you? Explore 466 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178663/AfterShip/reviews

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AfterShip

4.9 (466)

[View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 5 - Reviews of AfterShip

## Showing most helpful reviews

Showing 101-125 of 466 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SB

Shankar B.  
COO  
Retail  
Used the software for: I used a free trial

### "Great customer support"

June 3, 2024

5.0

Pros

\[sensitive content hidden\] was excellent and helped answer all my questions and gave me peace of mind

Cons

TBC this is too early to comment on as we have not yet gone live

Review Source

Response from AfterShip

June 26, 2024

Thank you for your positive feedback! We are thrilled to hear that you found our customer support to be excellent and helpful in addressing all your questions. We look forward to supporting you even after going live to ensure a smooth experience.

VR

Verified Reviewer  
Business Owner  
Furniture  
Used the software for: 1-2 years

### "Recommended App for tracking shipment"

February 22, 2023

5.0

It is a very good app that I recommend. My experience with the platform to date has been good. They handle their business well on a scale of 1-10 I’d say a 9.

Pros

Aftership is a very easy to use app and integrates quite well with shopify and ecwid. It allows you track any shipment from a fully registered carrier as long as you’ve activated the carrier from the aftership backend the tracking number issued will work. it has an easy to use interface and also a sweet tracking page display that can be customized with your actual company logo and company brand colors. I truly recommend to those running’s e-commerce businesses. They have a good customer support base who answer all related questions and also help with integration issues

Cons

My major downside was the limitation. You can only track a certain number of orders per month on the free plan but more than that you would have to pay for it

Reason for choosing AfterShip

I can’t really remember the previous products I used because once I started with aftership I totally forgot about the rest, aftership allows you do stuff that most don’t on a free version for instance being able to custom Your tracking page to match your entire website rather than standing out like a sore thumb

Review Source

TW

Tricia W.  
CEO  
Consumer Goods  
Used the software for: Less than 6 months

### "I'm loving AfterShip"

April 12, 2024

5.0

It's phenomenal and does exactly what we need it to do!

Pros

What a great, inexpensive way to track packages for our business!

Cons

If you're not tech savvy, it can be confusing to setup, but their tech support is wonderful at helping you via video call!

Switched from

[Industry Software](https://www.capterra.com/p/10002406/Industry-Software/)

We're reevaluating the software we're using and auditing its usefulness.

Review Source

Response from AfterShip

April 22, 2024

Thank you so much for taking the time to leave a review about AfterShip. We greatly appreciate your feedback and are thrilled to hear that you love our product. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help you. Thank you once again for your kind words and for choosing AfterShip. Regards, Team AfterShip

CT

Christine T.  
Sales Director  
Computer Software  
Used the software for: 1-2 years

### "Incredible Customer Service + Product"

August 25, 2023

5.0

I recently had an amazing experience with \[sensitive content hidden\] from AfterShip's customer service. Their prompt and personalized assistance truly exceeded my expectations.I'm not only impressed with AfterShip's tracking capabilities but also \[sensitive content hidden\] exceptional service. They've secured my trust and loyalty. Kudos to \[sensitive content hidden\] and AfterShip for raising the bar for customer support.\[sensitive content hidden\] , thank you for your outstanding assistance – this experience truly sets AfterShip apart!

Pros

AfterShip is an absolute game-changer when it comes to package tracking. The range of features they offer is mind-boggling – from real-time tracking updates to a user-friendly interface, it's a package tracker's dream. The customization options for notifications kept me in the loop without overwhelming me. And the icing on the cake? The integration with multiple carriers.

Cons

While I'm blown away by AfterShip's impressive features, I must admit that the cost is a bit higher than I'd prefer. The value is certainly there, but I do wish they had more budget-friendly options to cater to a wider range of users.

Review Source

MB

Melody B.  
Sr. Manager, Receiving  
Music  
Used the software for: 1-2 years

### "Shipment tracking"

April 25, 2024

5.0

Pros

Accuracy of tracking, notifications and ease of use.

Cons

I don't have any cons that I can think of.

Review Source

Response from AfterShip

April 26, 2024

Thank you for taking the time to leave a review about our shipment tracking service. We appreciate your feedback and are glad to hear that you found the accuracy of our tracking, notifications, and ease of use to be positive aspects of our service. We strive to provide a seamless and reliable tracking experience to our valued customers, and it is wonderful to know that we have met your expectations in this regard. Regards Team AfterShip

MR

Mike R.  
Director  
Retail  
Used the software for: Less than 6 months

### "Easy to use and great Customer Service"

March 5, 2024

5.0

Excellent experience which can not be said about most apps I have attempted to integrate into my stores.

Pros

Simple to set up! Having a free trial period is also important when using something that is new to me. I have been impressed with the ease of use in setting this up on 2 Shopify Stores. I can manage these connections from one dashboard which is fantastic. The support has been excellent - \[sensitive content hidden\] have both been excellent in helping me to get the most from this app.

Cons

At this stage, I do not have any cons to report on the app.

Reason for choosing AfterShip

I did actually install this app but attempted to get support with the installation. I made 4 requests for support, none of which received a response.

Switched from

[Judge.me](https://www.capterra.com/p/215990/Judge-me/)

I had feedback from a Customer that they attempted to leave feedback but the process did not work,

Review Source

Response from AfterShip

March 11, 2024

We're thrilled that you're finding AfterShip easy to use and that our customer service has been able to assist you effectively. We are proud to offer a free trial period and a simple set-up process to ensure our users can start benefiting from our product as soon as possible. It's fantastic to hear that you're finding our dashboard helpful for managing multiple Shopify Stores. We're also delighted to hear that our support team has been excellent. We're glad that you chose AfterShip and are having an excellent experience with us. Thank you again for your support and for sharing your experiences with us and the community.

JD

Jeff D.  
CMO  
Luxury Goods & Jewelry  
Used the software for: 2+ years

### "We love Aftership!"

March 8, 2024

5.0

Amazing platform and very pleasant support experience.

Pros

Easy to use with everything you could want or need

Cons

...I will let you know if we find something

Review Source

Response from AfterShip

March 12, 2024

Thank you for sharing your positive feedback about Aftership! It's great to hear that you find it easy to use and that it meets all your needs. The fact that you had a pleasant support experience and find it to be an amazing platform further adds to its benefits. If you come across any cons in the future, please don't hesitate to let us know. We appreciate your feedback!

SV

Sylvia V.  
VP  
Retail  
Used the software for: Less than 6 months

### "Amazing Product and Customer Service"

August 29, 2022

5.0

My overall experience has been great! I am used to spending too much time being passed from department to department for other things and it has been refreshing that all my chats so far have been resolved in 10-15 max.

Pros

I like this software above others because it is relatively simple to integrate with my online store and the customer service is available 24/7 and always very helpful and courteous. I also enjoy the amount I can do without a paid plan which is always helpful.

Cons

I feel that the free plan is great and exactly what I need, and I am sure anything else is readily available with an upgraded plan.

Reason for choosing AfterShip

I found the other products more confusing to figure out, and more pricey. While I would ideally like to have a real time shipping option on my site to give customers a definite shipping rate, as a small business, it is quite expensive and also being a Canadian retailer that does business equally between US and Canada, I have found a lot of the products are limited to only one ship from address. My situation is complicated in that I use a shipping broker where I drop products off and they truck to the US border so if I were to use the real time shipping, I was not able to switch between Canadian address for Canadian customers and US address for US customers. So for me I am using the tracking services and that is awesome.

Review Source

EC

Ellen C.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Best software for people who don't know how to use them. "

January 29, 2024

5.0

Excellent Wow, this app is a game-changer! It's incredibly user-friendly and the customer service is exceptional. I've tried other options, but nobody compares to the level of assistance I've received here. This app is my top choice for my company's needs, and I have no plans of switching anytime soon. I must mention \[sensitive content hidden\], one of their representatives - an absolute pleasure to work with! They are patient and kind, exactly what every company needs to prioritize. A big thank you to the team!

Pros

Wow, this app is a game-changer! It's incredibly user-friendly and the customer service is exceptional. I've tried other options, but nobody compares to the level of assistance I've received here. This app is my top choice for my company's needs, and I have no plans of switching anytime soon. I must mention \[sensitive content hidden\], one of their representatives - an absolute pleasure to work with! They are patient and kind, exactly what every company needs to prioritize. A big thank you to the team!

Cons

none. This is fairly new to my company. Haven't experience any flaws

Alternatives considered

[Campaign Automator](https://www.capterra.com/p/228308/Campaign-Automator/)

Switched from

[Privy](https://www.capterra.com/p/146537/List-growth-tools/)

it was technically challenging. I always give up

Review Source

HL

Helory L.  
Intern  
Retail  
Used the software for: Less than 6 months

### "Customer Service is so helpful!"

May 3, 2024

5.0

Pros

It's straightforward to use, and customer service is quick and helpful!

Cons

There isn't anything I don't like. Everything is good.

Review Source

Response from AfterShip

May 9, 2024

Thank you for taking the time to share your feedback with us. We are thrilled to hear that you found our customer service team to be quick and helpful. Your positive review encourages us to continue delivering outstanding customer service and enhancing our platform. Thank you for choosing our service and for being a valuable customer. We look forward to serving you in the future. Best Regards, Team AfterShip

VR

Verified Reviewer  
Owner  
Retail  
Used the software for: 2+ years

### "Already great, but still can become better :-)"

June 15, 2023

5.0

Overall this service is great, but you may need a developer to tune it for your needs. On the other hand, I communicated with their support team, and they are very helpful and open to suggestions of specific features. So, I think their product will become even better later.

Pros

Integration with more than thousand carriers.

Cons

Bit complex setup and integration with Magento2.

Alternatives considered

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Reason for choosing AfterShip

Aftership offers all functions I need for much less money.

Review Source

NT

Natalie T.  
Owner & Founder  
Apparel & Fashion  
Used the software for: 2+ years

### "Aftership is a MUST HAVE APP!!! NO DOUBT!! :)"

June 5, 2023

5.0

Pros

\[sensitive content hidden\] was so awesome! I wish there were more people like him on this earth! They really do care about your business success. I have used the platform since 2020 and it has always been my saving grace! I just got an order after I sent my 1st email to my email contact customer list of which I have accumulated through Automizely Marketing and Email, Pop ups!! They are amazing!!! I want to give a HUGE SHOUT OUT TO \[sensitive content hidden\], he is the best!!!! Thank you so very much!!! I appreciate \[sensitive content hidden\] and his top notch customer service!!!

Cons

I have nothing bad to say about AfterShip :)

Review Source

SD

Sarah D.  
CEO  
Retail  
Used the software for: 6-12 months

### "Improve your customer service. "

September 15, 2023

5.0

I'd rather use aftership services and improve order tracking experience on my store than have to worry about manually updating each orders status.

Pros

Reduced the stress of tracking customer orders while providing updates every step of the way. Easy integration with shopify store. Really has helped reduce "where is my order" emails.

Cons

Sometimes takes days if not weeks to update status of package tracking. Estimated delivery isn't standard on basic subscriptions.

Review Source

DG

Debbie G.  
Owner  
Consumer Goods  
Used the software for: I used a free trial

### "Seamless Syncing and Exceptional Customer Service!"

August 27, 2023

5.0

One of the standout features of AfterShip is their amazing customer service. Whenever I have had any questions or needed assistance, their support team has been prompt, helpful, and extremely professional. It's clear that they genuinely care about their customers and are dedicated to providing the best service possible.Not only has AfterShip made it easier to manage my TikTok shop, but it has also helped me provide a better shopping experience for my customers. I can easily track shipments, update product listings, and manage orders all in one place.I highly recommend AfterShip to any business owner looking to streamline their operations and improve their online presence. It has been a fantastic addition to my business toolkit, and I couldn't be happier with the results.

Pros

As the owner of Twisted Hurricane LLC, I am using AfterShip to sync my products to my TikTok shop, and I must say, it has been a game-changer! The platform is incredibly user-friendly and has streamlined the entire process, making it much more efficient and hassle-free.

Cons

While I have had a largely positive experience with AfterShip, one area that could be improved is the integration with print-on-demand services. Specifically, I would like to see connectors for Printful and Printify. As someone who uses print-on-demand services, having a seamless integration with these platforms would greatly streamline my operations and make it easier to manage my business. Currently, the lack of direct integration means I have to spend extra time and effort to manually manage certain aspects of my orders, which is not ideal. Adding this feature would make AfterShip even more comprehensive and useful for businesses like mine.

Review Source

IJA

Ivy Jane A.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Worth A Try"

September 14, 2023

5.0

It was a good experience despite my sync issues.

Pros

What I like about its easy to setup, the dashboard is easy to understand.

Cons

I was having difficulty with the order sync and wondered why it did not work so well with the orders from Tikok. But I purchased the essentials plan and just not sure where I went wrong. Or should I have just purchased the PRO plan since I don't have enough orders yet. My orders were cancelling because of those issues and I was getting really frustrated.

Reason for choosing AfterShip

Because it was recommended by Tiktok

Review Source

KS

Kandace S.  
Director of Merchandise & Ecommerce  
Hospitality  
Used the software for: 2+ years

### "Easy Returns app"

July 7, 2023

5.0

Great customer experience with \[sensitive content hidden\] . We had an issue locating automation within the app. She jumped on a call with me and worked through the issue. I was able to fix the problem in less than five minutes. I was saved so much time.

Pros

AfterShip is an easy platform to use within Shopify. Customers can submit their returns via the app and easily communicate with our team.

Cons

The only issue is having to log in every time there is an RA email. It would be great if it automatically logged you in when you click the RA link.

Review Source

CG

Cherie G.  
Owner  
Retail  
Used the software for: I used a free trial

### "Quick and Efficient"

April 18, 2024

5.0

Pros

Fast and Friendly customer service. Also a quality product.

Cons

NA. I have not found anything wrong with these products.

Review Source

Response from AfterShip

April 22, 2024

Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our customer service to be fast and friendly and that you are pleased with the quality of our product. Your positive feedback is greatly appreciated, and it serves as motivation for us to continue delivering excellent customer service. If you have any further feedback or suggestions for us, please feel free to share them. We value your input and are always looking for ways to enhance our services. Thank you once again for choosing AfterShip. We hope to serve you again in the future. Regards Team AfterShip

CJ

Connor J.  
Owner  
Retail  
Used the software for: 2+ years

### "Many amazing features - frustrating pricing changes"

September 13, 2022

4.0

The app worked as it was supposed to, but the pricing changes were frustrating and caused me to leave.

Pros

I loved how Aftership was starting to incorporate everything into one app. Order Lookup and Tracking for customers, a branded tracking page, notifications, back-end analytics as well as estimated delivery timeframes.

Cons

Over the course of using this software, Aftership changed its pricing model. This was frustrating because I was grandfathered in, however, I needed to scale back my plan with them. In looking to scale back my plan it would have been more expensive to downgrade the quota due to the new pricing model. Also, several features of the software got restricted unless I upgraded to a more expensive plan.

Alternatives considered

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Reason for choosing AfterShip

A better-branded tracking page and more frequent customer tracking notification emails

Review Source

SH

Sophia H.  
Marketing and Sales  
Apparel & Fashion  
Used the software for: 6-12 months

### "\[sensitive content hidden\] was very well versed"

November 6, 2023

5.0

Pros

Thank you very much the team for your help with all our questions. \[sensitive content hidden\] was very prompt and personal in his replies to my many questions to and fro. Initiated a call and shared his screen to guide me on my specific requirements. Hope the app will live up to this level of service, post-payment! :) Update 6 Nov: \[sensitive content hidden\] just assisted today and he is very well-versed in the app. Thank you!

Cons

1\. For the newsletter, there's no option to preview an existing block. Eg. i have 5 sections of images. The panel interface will only look like this Image > Divider > Image > Divider > Text. There's no way i can see maybe the image uploaded name or like a small little preview icon. 2. There's also no way to duplicate an existing block. so for example i have an image block linking to a specific page on my website. For my next image block i want to have the exact same settings as the first image block but want to change image only. I have to add a brand new image block and set everything again AND type in my specific webpage again.

Switched from

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

The interface and that i don't have to log in to another website to do EDMs, i can just create it from shopify itself.

Review Source

HN

Huy N.  
IT Director  
Wholesale  
Used the software for: 2+ years

### "Great support from Aftership"

July 12, 2023

5.0

Great

Pros

My most recent experience with Support Chat at Aftership was awesome. \[sensitive content hidden\] took time to ensure that the information regarding the compatibility of the new version 1.17.0 to Wordpress 6.2.2 is conveyed accurately. With this information, we went ahead to update the new version as tester with a surely guarantied support in case of issues. Really appreciated!

Cons

Not yet seen after using it for over 2 years

Reason for choosing AfterShip

For easy integration with API

Review Source

MR

Maya R.  
Manager  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Great Help"

May 4, 2024

5.0

Pros

Fast and easy to navigate with the help of Jai

Cons

Wish the customer contacts could be used via shopify

Review Source

Response from AfterShip

May 9, 2024

Thank you for your positive review! We're delighted to hear that you found our platform fast and easy to navigate. If you have any further questions or need any more help, please don't hesitate to reach out. We're here for you! Best Regards, Team AfterShip

Cengizhan P.  
Managing Director  
Computer Software  
Used the software for: 1-2 years

### "Love to work with you"

November 13, 2023

5.0

I'm so happy to work with them, almost zero downtime even on critical dates.

Pros

Shipping integrations and generating commercial invoices easily

Cons

fedex oriented development, tracking system a bit expensive from competitors

Alternatives considered

[EasyPost](https://www.capterra.com/p/204351/Shipping-Software/)[ShippyPro](https://www.capterra.com/p/164065/ShippyPro/)

Reason for choosing AfterShip

easy to integrate, very straightforward documentation

Review Source

MN

Maisie N.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great customer service!"

April 15, 2024

5.0

Pros

The customer service is brilliant. I have spoken to Jai and a few others and they've always replied very quickly and resolved my issues.

Cons

It would be nice if more templates and features were available in the free package.

Review Source

Response from AfterShip

April 22, 2024

Thank you so much for taking the time to leave a review! We really appreciate your feedback. We're thrilled to hear that you had a positive experience with our customer service team. Providing excellent and prompt support is one of our top priorities, and we're glad that our team was able to resolve your issues efficiently. Regarding your suggestion about having more templates and features in the free package, we completely understand your point. We constantly strive to enhance our offerings and make them as valuable as possible for all our users. While we do offer a range of templates and features in our free package, we're always open to feedback and suggestions for improvement. Thank you once again for your valuable review. We hope to continue serving you with exceptional customer service and further enhance our offerings to meet your needs. If you have any further suggestions or queries, please feel free to reach out to us. Regards Team AfterShip

CT

Colin T.  
CEO  
Automotive  
Used the software for: 6-12 months

### "Assistance with leaving reviews via email"

February 26, 2024

5.0

great experience. Very helpful CS. And a very intuitive and excellent product.

Pros

the display of the feedback for customers

Cons

THe UI for navigating Aftership is a little unintuitive.

Reason for choosing AfterShip

Because it's better in every way than SHopify.

Review Source

Response from AfterShip

March 12, 2024

Thank you for sharing your feedback on AfterShip. We understand that the UI for navigating AfterShip can be a little unintuitive, and we appreciate your feedback on that. We're glad that you had a great experience with helpful customer support and found the product to be intuitive and excellent. Your input helps us improve our services, and we value your thoughts. If you have any further suggestions or need assistance, please let us know.

SW

Sam W.  
CEO  
Retail  
Used the software for: 1-2 years

### "Incredible product"

April 19, 2023

5.0

Really excellent company

Pros

Ease of use, customer service, integrations, embedded returns center

Cons

Limited features for exchanges, but still many useful features

Reason for choosing AfterShip

It had so many ways to customize

Switched from

[Loom](https://www.capterra.com/p/191187/Loom/)

flexible pricing

Review Source

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