# Page 4 | AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is AfterShip the right Shipment Tracking solution for you? Explore 466 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178663/AfterShip/reviews

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AfterShip

4.9 (466)

[View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of AfterShip

## Showing most helpful reviews

Showing 76-100 of 466 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PM

Punit M.  
General Manager  
Retail  
Used the software for: 2+ years

### "The Best in its Class"

March 20, 2024

5.0

Overall it has been a wonderful 3 year journey with Aftership. We have grown along with them and can't imagine running out day to day operations without Aftership.

Pros

We loved the status updates and the ability to track multiple providers in real time. All the major logistics providers can be tracked with Aftership.

Cons

The pricing could be a little competitive. We would love to send text message notifications to our customers but the additional costs are stopping us.

Review Source

Response from AfterShip

June 5, 2024

Thank you for your review! We're thrilled to hear that you find Aftership to be the best in its class. Our status updates and real-time tracking feature are designed to provide you with a seamless experience across multiple logistics providers. We appreciate your feedback regarding pricing and text message notifications. We constantly strive to offer competitive pricing and explore options to enhance our services. We're grateful for your 3-year journey with us and look forward to continuing to support your day-to-day operations.

UU

Ursula U.  
Returns Specialist.  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Support Team."

June 26, 2024

5.0

Pros

I really like the support I receive from the support team, super helpful.

Cons

There is nothing as of now, if anything comes I will reach out to the support team.

Review Source

Response from AfterShip

July 12, 2024

Thank you for your positive feedback! We're delighted to hear that you find our support team super helpful. Should you encounter any issues in the future, please don't hesitate to reach out to us. We're here to assist!

PDC

Perry David C.  
Founder  
Logistics and Supply Chain  
Used the software for: 1-2 years

### "Still Pleased After 4 Years"

June 9, 2024

5.0

Pros

Simple integration works well. Its set it and forget.

Cons

none. support is excellent. Works perfectly

Review Source

Response from AfterShip

June 26, 2024

Thank you for sharing your feedback! We're delighted to hear that you're still pleased with our product after 4 years. It's great to know that the simple integration works well for you and that our support has been excellent. We appreciate your continued support!

PM

Pamela M.  
Owner  
Retail  
Used the software for: 1-2 years

### "Very Well made business tool."

June 19, 2024

5.0

Customer service has always been A+ when I have reached out.

Pros

The email marketing tools, and customer contacts

Cons

I haven't had any cons with this company.

Review Source

CK

Christi K.  
Web Graphic designer  
Retail  
Used the software for: I used a free trial

### "Great customer support by Nitin"

July 6, 2024

5.0

Pros

I really like all the tracking features and the ability to add other marketing info at the bottom of the tracking email templates. Nitin did a great job with the demo today! Very helpful!

Cons

1\. I would like a clickable phone number added to the Email templates. 2. I would like the ability to send an email the DAY BEFORE a delivery because we have very expensive packages arriving on people's doorsteps and the OUT FOR DELIVERY email is too late for them to arrange for someone to be there for the delivery.

Review Source

Response from AfterShip

July 12, 2024

Thank you for your valuable feedback! We appreciate your positive comments on the tracking features and additional marketing options in our email templates. Your insights help us improve our services to better meet your needs. Thank you for sharing your thoughts!

Conal B.  
CEO  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fantastic support & excellent features :)"

June 6, 2024

5.0

Pros

\[sensitive content hidden\] was fantastic, her knowledge is extensive and she solved my problems efficiently and effectively. Thanks again :)

Cons

Nothing so far, we will be testing and implementing more of AfterShip features in the future.

Review Source

Response from AfterShip

June 26, 2024

Thank you for your kind words! We are thrilled to hear about your positive experience with our support team and the features we offer. Your satisfaction is our top priority, and we look forward to serving you with even more features in the future. Feel free to reach out if you need any assistance along the way!

KS

Karina S.  
owner  
Sporting Goods  
Used the software for: 1-2 years

### "Awesome App"

March 20, 2024

5.0

very good customer service and seamless delivery

Pros

Really makes the RMS system efficient and effective and helps customer retention

Cons

Updates can sometimes delay but still very efficient

Review Source

aR

ashish R.  
SOFTWARE DEVELOPER  
Pharmaceuticals  
Used the software for: Less than 6 months

### "easy integration with the system"

June 25, 2024

5.0

Pros

easy integration with email notification and All API is good to go

Cons

New Flow notification is not suitable need to do work for the HTML need to add some variable custom field that we can add HTML code by API

Review Source

CH

Catherine H.  
Operational Specialist  
Internet  
Used the software for: Less than 6 months

### "Awesome Customer Service from "

June 27, 2024

5.0

Pros

Awesome customer service from Ritika Maheshwari

Cons

Sometime the website UI updated and the document not updated in the timely manner

Review Source

YN

Yael N.  
designer, marketing, web developer  
Consumer Goods  
Used the software for: 1-2 years

### "Very useful app"

May 7, 2024

5.0

Pros

It is a very useful app with good customer service!

Cons

I didn't find anything that I didn't like

Review Source

Response from AfterShip

June 5, 2024

Thank you for a positive review! We're happy to hear that you find our app useful and that our customer service has met your expectations. We appreciate your feedback and are constantly working to improve our services. If you ever have any suggestions or concerns, please don't hesitate to reach out to us. We strive to provide the best experience for our users.

YZ

Yuliia Z.  
Customer Service Team Manager  
Sporting Goods  
Used the software for: Less than 6 months

### "Support review "

June 11, 2024

5.0

Pros

I liked the support experience I had with AfterShip, I asked the question that was answered and quickly clarified for me, and the communication with \[sensitive content hidden\] was quick and smooth

Cons

I have not used it so far, once I try it I will be able to give a feedback

Review Source

Response from AfterShip

June 26, 2024

Thank you for sharing your positive support experience with AfterShip. We're glad to hear that our support team provided you with quick and smooth communication. We look forward to your feedback once you have had a chance to try our services.

KS

Karanveer S.  
director  
Apparel & Fashion  
Used the software for: Less than 6 months

### "great app to keep customers updated on their shipping status "

June 28, 2024

5.0

so good so far its good for create multiple tracking pages

Pros

great way to keep customers updated on there shipping statuses

Cons

not any yet , just start using aftership

Review Source

AA

Abdelrahman A.  
Head of Product Growth  
Financial Services  
Used the software for: I used a free trial

### "Getting Started Experience "

May 17, 2024

5.0

Pros

It was easy to figure out how the product works, and it's packed with features. You quickly realize that it checks everything you need. Also, I needed support on some of points and they were super responsive , even jumped with me on a google Meet call to guide me while I am still on Trial

Cons

Nothing for now , still testing the product

Review Source

Response from AfterShip

June 5, 2024

Thank you for your valuable feedback on our product! We're glad to hear that you found it easy to use and packed with useful features. Our team always love to provide support and assistance whenever you need it, even during the trial period. We appreciate your business and we look forward to continue exceeding your expectations as you continue testing our product. If you have any further questions or need any assistance, please don't hesitate to reach out to us.

CR

Carlos R.  
Systems Admin  
Cosmetics  
Used the software for: I used a free trial

### "Great customer support"

May 10, 2024

5.0

Pros

Kind, attentive and ready to answer any of our questions and doubts.

Cons

We are still exploring the application. I have missed a bit more detailed help section.

Review Source

Response from AfterShip

June 5, 2024

Thank you so much for your review! We're thrilled to hear that you've had a positive experience with our customer support team. We are happy, you found customer service as kind, attentive, and knowledgeable to provide the best assistance possible. We understand that exploring a new application can be overwhelming, and we apologize if our help section fell short of your expectations. We appreciate your feedback and will definitely take it into consideration as we continue to improve and provide more detailed assistance to our users. If you have any further questions or need any more help, please don't hesitate to reach out to us.

SD

Stuart D.  
Director  
Retail  
Used the software for: I used a free trial

### "pros and cons"

May 29, 2024

5.0

Still learning the application and needing the help that is offered

Pros

The ease of use and professional support

Cons

None We are still in the process of learning and experiencing what this has to offer.

Review Source

Response from AfterShip

June 5, 2024

Thank you for your positive review! We appreciate your feedback on the ease of use and professional support. We understand that learning the application takes time and we are here to help. Please feel free to reach out to us if you need any assistance in exploring the full benefits of our product.

jC

javier C.  
director  
Retail  
Used the software for: Less than 6 months

### "perfect support and perfect app"

May 17, 2024

5.0

Pros

easy to use, useful features, excellent support from \[sensitive content hidden\]

Cons

all good, usual issues you will find in an app

Switched from

[ShippyPro](https://www.capterra.com/p/164065/ShippyPro/)

shippy pro was horrible, no support, difficult to use

Review Source

Response from AfterShip

June 5, 2024

Thank you for your review and feedback! We are glad to hear that you find our app easy to use and the features useful. We take pride in providing excellent support and we're glad to have exceeded your expectations. If you ever encounter any issues, rest assured that we're here to assist you promptly via live chat or email.

AM

Ayat M.  
Founder  
Design  
Used the software for: Less than 6 months

### "Comprehensive Tool with great support"

May 24, 2024

5.0

Pros

Ease of use, self-guided interface that makes it very easy and practical to setup your store automation

Cons

Nothing.

Review Source

Response from AfterShip

June 5, 2024

Thank you for your positive feedback! We're glad to hear that you find our tool comprehensive and easy to use. Our self-guided interface is designed to make setting up store automation a breeze. We appreciate your business and look forward to serving you in the future!

JG

Josiane G.  
director  
Retail  
Used the software for: Less than 6 months

### "Great support"

May 17, 2024

5.0

Pros

Fast help and good service and product....

Cons

There is nothing I don't like it...everything is ok

Review Source

Response from AfterShip

June 5, 2024

Thank you for your feedback! We're glad to hear that you had a positive experience with our support team and enjoyed our fast help and good service. We're glad that you found everything to be okay and there is nothing you don't like. We appreciate your support and hope to assist you again in the future. Please feel free to contact us for further help.

JA

Jessica A.  
owner  
Internet  
Used the software for: Less than 6 months

### "Great Customer Support"

May 7, 2024

5.0

Pros

Aftership is very helpful, and their customer support is top notch. I was having issues with adding my dns, and someone was able to meet with me and help me through this process. It was a very easy experience, and I am grateful for the support.

Cons

there are no cons at this time. I am a new user and so far so good

Review Source

Response from AfterShip

May 9, 2024

Thank you for taking the time to share your feedback about your experience with Aftership. We truly appreciate your kind words and are delighted to know that our customer support was able to assist you effectively. We are grateful for your support and for choosing Aftership as your trusted service provider. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We are always here to help! Best Regards, Team AfterShip

OH

Olivia H.  
entrepreneur, developer, designer, web and creative, web design  
E-Learning  
Used the software for: I used a free trial

### "Quick response time, polite and nice costumer servers "

May 10, 2024

4.0

Pretty new, yet so far, so good. I am eager to used this in the time coming.

Pros

Know i will get the assistance quick if i need it

Cons

How hard it it to understand, long swr up progress.

Review Source

Response from AfterShip

June 5, 2024

Thank you for your wonderful review! We appreciate your kind words about our quick response time and polite customer service. Rest assured, we will always be there to assist you promptly when needed. We apologize if you found some parts of the setup process confusing. We are continuously working to improve and make it more user-friendly. We are glad to hear that you are enjoying our service so far and we look forward to serving you in the future.

DH

Darien H.  
President / CEO  
Wholesale  
Used the software for: 2+ years

### "A very resourceful, top 10 shopify app that I've used and must vouch for after now years of ecom."

March 24, 2023

5.0

Pros

Probably the features but without \[sensitive content hidden\], the UI, and the team, It would be just an amazing IDEA \[sensitive content hidden\] helps. He cares.

Cons

None really, I think just that , I didn't find it before crap tidio.

Switched from

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

Very slow, cheap, arrogant, and wanted to always charge me for nothing. Cheap \[sensitive content hidden\],stingy, never cared, lost me so much, thank god for this app, I LOVE it. I mean just give it a try. .. you'll see

Review Source

DB

Davide B.  
Manager  
Newspapers  
Used the software for: 2+ years

### "Excellent app: a must have!"

September 16, 2022

5.0

I've been using this app almost daily to track inbound and outbound shipments with ease and without too much thinking, and it never failed on me. Easily one of the best apps I have on my devices!

Pros

This app is wonderful because it's dead simple to use, unobtrusive, and very useful all at the same time. You don't need much to start tracking your inbound/outbound packages (it's as easy as it gets!) and you'll always be up to date with push notifications without having to manually open the app to check. Add to this that the interface is simple and easy to understand in a minute, and the app operates quickly. Couldn't be any better than this!

Cons

Nothing, really. It does its job wonderfully and without hiccups, which if present are usually due to the express courier own tracking system (which AfterShip "reads" to give you the necessary information).

Review Source

Rajkishore M.  
Founder & CEO  
Logistics and Supply Chain  
Used the software for: 2+ years

### "A clear way of tracking orders by Aftership"

July 18, 2022

5.0

According to my overall experience, Aftership is a solution in tracking, shipping, e-commerce industry. Our business improved customer service level with the tracking automation of aftership and reduce our customer queries regarding order status. It is best for all types of businesses. Small businesses with less orders can go with free plan to save cost and can take the benefits of the most of the features for free.

Pros

This is tool which provided our business a huge growth with it's awesome tracking automation. By integrating with this software we could create our own brand tracking link or page with customized widget for our customers to track their orders easily. It is cost effective. You will get free plan to premium plans at best pricing. When it comes to real time tracking rate it scores high. With its API integration you can import your store orders automatically to aftership dashboard and it will sync data from courier partner automatically. You can choose tracking theme, colour. This is best for businesses as well as customers. It provides worldwide courier partners tracking facilities where customers can track their orders from any courier service provider. Another best feature is, it can automatically detect courier partner name from tracking number. API integration is super easy and starts working immediately. It has also mobile app where you can track your orders and it notifies automatically on every new update on orders. After implementing this we could provide our customers a great experience in tracking orders, order notification over sms and email, etc. It's shipping feature also have great efforts towards the growth of businesses. I have mostly used aftership for tracking solution and I like this the most.

Cons

Customer support needs to be improved. In shipping features it needs to focus on pricing. Apart from that I have never found any complain to this tool.

Review Source

sA

samiat A.  
ceo  
Retail  
Used the software for: I used a free trial

### "Great Customer Service"

February 4, 2024

5.0

Pros

I worked with \[sensitive content hidden\] today and she provided me with the best customer service. She is very knowledgeable and she gave me excellent customer service. I would definitely recommend!

Cons

I have nothing that I don't so far, I think it is great

Review Source

CH

Christopher H.  
CEO  
Consumer Goods  
Used the software for: 2+ years

### "Australia's First Perfumer®"

April 10, 2023

5.0

Excellence all round including the after sales team who immediately fix any problem. Highly recommended.

Pros

Brilliant multi-purpose tracking and delivery services with efficient customer service and helpful friendly staff

Cons

They are continously improving their already superior product to work even better

Reason for choosing AfterShip

It scored 10/10 on for all the important metrics including technology integration and after sales support

Review Source

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