# Page 3 | AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is AfterShip the right Shipment Tracking solution for you? Explore 466 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178663/AfterShip/reviews --- AfterShip 4.9 (466) [View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of AfterShip ## Showing most helpful reviews Showing 51-75 of 466 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SK Sanny K. MANAGER Wholesale Used the software for: Less than 6 months ### "the suppor representive Khushi is very helpful and patient." April 30, 2025 5.0 the support Representive \[sensitive content hidden\] is very helpful and patient and help me solved my problems. But this app is not so friendly maybe because i am not so familiar with it. the chat conversion alwasy disappear when the page is leading to another one Pros the tracking function is very helpful. very easy for the buyer to track the order status with the tracking number or order number. Cons too much fee for each funciton. when i buy the order tracking function. my previous setting is not working. because my previous setting is using widget. and it needs the return function. for return function, you need to pay another cost. Review Source Response from AfterShip May 5, 2025 Thank you for your feedback! We're glad to hear that our support representative was able to help you with your issues and that you found the tracking function useful. We understand your concerns about the fees and the complexity of the app, and we'll take your comments into consideration to improve user experience. If you need further assistance, please don’t hesitate to reach out! Regards AfterShip ND Nick D. Manager Retail Used the software for: 6-12 months ### "Medium Plus, Seattle" September 7, 2024 5.0 We have been overall satisfied with the service, and have enjoyed seeing improvements roll out in the past few months to continue building the service. Nice work! Pros The service is very robust, and an effective solution for our business. It's great to see detailed tracking for each of our shipments, which really helps with our customer satisfaction as well. Cons We are intrigued about the Premium tier features for AfterShip, but our business is small and cannot afford to double the investment. Hopefully a mid-tier additional solution will be available in the future. Review Source Response from AfterShip September 12, 2024 Dear Medium Plus Team, Thank you for taking the time to share your thoughts on our service! We’re thrilled to hear that our robust tracking features are enhancing your customer satisfaction and providing value to your business. We understand your concerns regarding the Premium tier and appreciate your feedback on the potential for a mid-tier solution. Your input is invaluable as we constantly strive to improve and expand our offerings to better serve businesses of all sizes. We're glad to know you've noticed the recent improvements, and we’re committed to continuing this momentum. If you have any more suggestions or specific features you'd like to see in the future, please don’t hesitate to reach out. Thank you once again for your support, and we look forward to serving you in the coming months! Peter M. Owner Consumer Goods Used the software for: I used a free trial ### "Peter Muse help from \[sensitive content hidden\]" January 22, 2025 5.0 first time using so not alot of data to report Pros the customer service chat was very helpful Cons everything was ok. Most of the instructions were understandable Review Source aG amanda G. manager Consumer Goods Used the software for: Less than 6 months ### "very good service" April 1, 2025 5.0 Pros good customer service, everything clear and easy Cons nothing for now, I am learning everything in the platform Review Source Response from AfterShip April 23, 2025 Thank you for your positive feedback! We're thrilled to hear that you find our customer service helpful and the platform easy to navigate. If you have any questions as you continue to learn, don't hesitate to reach out. KT Kai T. Marketing Assistant Consumer Electronics Used the software for: Less than 6 months ### "Great for returns" July 7, 2025 4.0 Pros Returns and return store credits are easy to issue and can help us retain the customers so they dont leave. Cons The tracking element is not very accurate, which prompted us to use other tracking tools instead of this one. Review Source Response from AfterShip July 21, 2025 Thank you for your feedback! We're glad to hear that you found our returns and store credit process easy and helpful for customer retention. We understand your concerns about the tracking accuracy and would like to set-up a call to cross check and verify if the issue is something we can help resolve. Your insights are valuable to us, and we appreciate your patience. RM Ranjan M. Senior Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Exceptional Support and Seamless Tracking Experience" October 18, 2024 5.0 My overall experience with AfterShip has been fantastic. The platform is incredibly efficient at managing shipment tracking, and the support team truly enhances the experience by providing top-notch assistance whenever needed. Pros The customer service was outstanding! The support agent, Kanishk & Pooja, were not only knowledgeable but also went above and beyond to resolve my issues quickly. Their patience and dedication to ensuring I had a smooth experience really stood out. Excellent work!!! Cons Nothing to mention at this moment. So far so good! :) Alternatives considered [Passportal](https://www.capterra.com/p/187345/Passportal/) Reason for choosing AfterShip I chose AfterShip over alternative products because of its comprehensive carrier integration and real-time tracking capabilities, which simplify the process of monitoring shipments across multiple carriers. The platform's intuitive interface and powerful automation features made it stand out from the competition. Review Source RZ Rima Z. Ecommerce Manager Apparel & Fashion Used the software for: Less than 6 months ### "Would recommend this app to everyone!" September 6, 2024 5.0 I'm very pleased, impressive technical support! Pros I'm giving the Customer Support Team a 5-star rating! The app is easy to set up, and easy to use. But the Customer Support Team is the star of the app! You will always get connected to a real human whenever you have problems and they'll jump straight into it to make sure the problems are solved as quickly as possible, they'll literally go the extra mile for their customers. Well done AfterShip, I'm lucky to find your app. Cons I stumbled upon issues sometimes, but like I said in the Pros section, the issues will get resolved asap by the AfterShip Team. Review Source Response from AfterShip September 12, 2024 Thank you so much for your incredible feedback! We're thrilled to hear that you find our app easy to set up and use. Our Customer Support Team is dedicated to providing exceptional service, and it's wonderful to know that you appreciate their efforts. We understand that encountering issues can be frustrating, but we're glad to hear that our team was able to resolve them promptly for you. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help, and we look forward to supporting you in the future! AK Ataurrahman K. Executive Computer Software Used the software for: 6-12 months ### "Support is good App customizatiton is good" June 2, 2025 5.0 Pros Returns is good. App which i have installed and use it. Returns Page is good and also technical support is Excellent Review Source Response from AfterShip June 3, 2025 Thank you for your feedback! We're glad to hear that you find our app customization and technical support to be excellent, as well as our returns process. Your satisfaction is our priority! MH Marine H. Creator Design Used the software for: I used a free trial ### "Thanks you, very usefull" April 1, 2025 5.0 Pros Fonctionne super bien merci beaucoup et ils sont compréhensif Cons Avoir la partie affiliation en france dès que ce sera possible Review Source Response from AfterShip April 23, 2025 Thank you for your feedback! We're glad to hear that our service works great for you and appreciate your suggestion. We’re always striving to improve and will take your input into consideration! EB Elisabeth B. Executive Management Mental Health Care Used the software for: 6-12 months ### "Aftership Review " January 30, 2025 5.0 Pros it features are user friendly and very easy to use. Review Source Response from AfterShip June 23, 2025 Thank you for your positive feedback! We're thrilled to hear that you find our features user-friendly and easy to use. Your satisfaction is our priority, and we appreciate your support! FM Faiz M. MD Apparel & Fashion Used the software for: 6-12 months ### "Simple but effective software!" September 30, 2024 5.0 Overall very good for now... Amazing assistant was very helpful! Pros Simplicity, and service! Exceptional assistant was very helpful! Cons Cant use royal mail returns labels on essential plan Review Source EN Emi N. Owner Apparel & Fashion Used the software for: I used a free trial ### "Amazing Returns/Exchange Platform" October 16, 2024 5.0 The ease of using the software is absolutely amazing! Pros The ease of using the software is absolutely amazing! Cons I dont have anything to say as a con :)) Switched from [LoopUp](https://www.capterra.com/p/168543/LoopUp/) Did not like how difficult it was to use Loop Review Source SM Spyro M. Owner Internet Used the software for: I used a free trial ### "Great app and even better service!" September 18, 2024 5.0 Overall great experience and support. The app has a ton of functionality and I'm just scratching the surface. Pros Very flexible flows. Great support. \[sensitive content hidden\] was extremely helpful and hopped on a zoom call to walk me through how to achieve my desired flow. Did not expect that kind of service while I was on a trial! Cons There are some Premium features that I would use now, but I'm not at the volume yet to justify the cost. Not crazy about the time delay for email changes & updates, but it doesn't take too long to review. Review Source SW Shawn W. President Entertainment Used the software for: Less than 6 months ### "Great Service, Great Price! " September 5, 2024 5.0 Pros Ease of use, Fantastic Support, Intuitive Layout. Cons No real cons, so far everything is great! Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing AfterShip Ease of use and price point were the largest reasons i chose Aftership! Review Source BL Brad L. CEO Computer & Network Security Used the software for: Less than 6 months ### "Hooking Up the API ... Checking It Out " September 11, 2024 5.0 Pros Was able to get a real human for help setting up the API. So far, everything looks great. Cons nothing so far ... we are exploring the application Review Source Response from AfterShip September 12, 2024 Thank you for your positive feedback! We're glad to hear that our support team was helpful and that you're enjoying the application. If you have any questions while exploring, feel free to reach out! DS Dan S. COO Medical Devices Used the software for: I used a free trial ### "Pretty good" July 26, 2024 4.0 Very good so far. We were having a lot of trouble with tracking packages on multiple websites and losing track of them. It was also a pain that FedEx and UPS log you out automatically after several minutes so it leads to a lot of wasted time in the day. Aftership doesn't have those issues and it's pretty smooth, except for the mobile app integration and that it's a paid service. Pros Easy to see all shipments in one place and it doesn't log me out automatically after a few minutes. Cons Mobile app doesn't sync. I also wish I could link our FedEx/UPS account and new shipments are automatically added to aftership, or that we can ship directly from aftership through these services. Reason for choosing AfterShip Haven't yet, still on the free trial and we may look at other options. Review Source Dave S. Owner Music Used the software for: 2+ years ### "Great product and amazing customer service" June 6, 2024 5.0 Wonderful experience using AfterShip. Great value for the money and easy to use API / Webhook. Pros Customer support was amazing! Aftership employee, \[sensitive content hidden\], set up a conference call and walked me through solving my issue step by step in real time. I never receive this level of support from other companies. Super friendly and personal experience. Cons Sometimes tracking don't update or break. Also there are a few foreign postal carriers that my users would like to use and AfterShip hasn't implemented them. Review Source Response from AfterShip June 26, 2024 Thank you for sharing your experience! We're thrilled to hear that you found our product great and our customer service amazing. We appreciate your feedback on the tracking updates and foreign postal carriers. We're constantly working on improvements and hope to address these issues in the future. It's wonderful to hear that you had a great value for your money and found our API/Webhook easy to use. Thank you for choosing AfterShip! KA Keri A. Marketing Consultant Program Development Used the software for: Less than 6 months ### "Amazing Customer Care" September 14, 2024 5.0 Very happy with AfterShip being a partner! Pros Great customer care! We are new to Aftership Tracking and had a few questions around building our notification emails. \[sensitive content hidden\] was super helpful and answered every question and gave us some tips for easy editing. Great partner for your store - highly recommend!! Cons No issues thus far. No issues thus far. Review Source RB Roman B. Entrepreneur Marketing and Advertising Used the software for: Less than 6 months ### "Very fast and useful help via Google Meet" September 21, 2024 5.0 At first I did everything on my own and it was clear. But when difficult moments arose, I contacted the support and they immediately helped me via video link. Pros I like the convenient Smart Cart AfterShip Cons Nothing. Everything is very good. I have no complaints Review Source nM naser M. Founder Aviation & Aerospace Used the software for: 1-2 years ### "Advanced tracking App for scaling" July 6, 2024 5.0 Better than parcel panel too much , way way much . Pros Customized pages , and very helpful customer service Cons Totaaaallyyy nothing , thanks for the team for supporting Review Source Response from AfterShip July 12, 2024 We are thrilled to hear that you find our Tracking app advanced and helpful for scaling. Thank you for your kind words about our customized pages and customer service. We appreciate your feedback and support! JH Joshua H. Office Manager Retail Used the software for: 1-2 years ### "Needed help setting routing rules" July 19, 2024 5.0 Pros Easy to get help when needed. When I reach out I always get the help that I need! Review Source YP Yuliya P. menedger Design Used the software for: I used a free trial ### "\[sensitive content hidden\] the best!!!" July 25, 2024 5.0 Pros \[sensitive content hidden\] has been so kind to me. He spent so much time on me. He is very patient and kind. There is no such support on any platform. Cons I was surprised how the customer support works well. There are no disadvantages Review Source MM Marama M. Owner Consumer Services Used the software for: I used a free trial ### "Onboarding of the App" September 9, 2024 5.0 Great, thank you. It Takes away the worries and concerns of returning products. Less work Pros Takes away the worries and concerns of returning products. Less work Cons Takes away the worries and concerns of returning products. Less work Review Source Response from AfterShip September 12, 2024 Thank you for your feedback! We're glad to hear that our app simplifies the product return process for you. If you have any other suggestions or experiences to share, we'd love to hear them! AM Ashley M. Digital Marketing Director Retail Used the software for: 2+ years ### "Great Customer Service" June 25, 2024 5.0 Pros Ease of use and accessible support. We've been able to train other team members to use it, and the team likes the product. Cons I don't have anything I don't like about Aftership. Our team has used it for years and it works well. Review Source SR SANJAY R. STORE HANDLER Consumer Services Used the software for: I used a free trial ### "An error of the upload the CSV file" July 3, 2024 5.0 OVER ALL IT WAS GOOD EXPERIENCED WITH THE \[sensitive content hidden\] PROBLM SOLVING PERSON. Pros It was nice experienced to have the problem solving person \[sensitive content hidden\] have helped me such nicely and easy to understand i would highly recommended to have this amazing experienced to grow your store with an amazing service of After ship and this kind person \[sensitive content hidden\]. I appreciates lot. thanks. Cons Of course rivews to import for my store Review Source Similar Products Featured