# AfterShip Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is AfterShip the right Shipment Tracking solution for you? Explore 466 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178663/AfterShip/reviews

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AfterShip

4.9 (466)

[View alternatives](https://www.capterra.com/p/178663/AfterShip/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of AfterShip

Ease of use

4.7

Customer Service

4.9

## Pros and Cons in Reviews

BV

Brianna V

Ecommerce ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months.

“The AfterShip team is incredibly helpful whenever support is needed, and the platform makes integration quick and straightforward!“

October 8, 2025

AB

Angelo B

E-commerce managerRetail, Self-employedUsed the software for: Less than 6 months.

“I also have a few other concerns, but unfortunately they can’t be addressed – for example, customizing the color of your cookie bar on my homepage.“

June 12, 2025

RN

Rebecca N

Head of Events and TikTok SpecialistRetail, 11 - 50 employeesUsed the software for: 1-2 years.

“sensitive content hidden\] from the customer service team went above and beyond to fix a syncing issue, working together with TikTok to solve a very urgent problem.“

September 24, 2025

DM

Dara M

Project ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months.

“That said, the platform itself is not very intuitive when it comes to explaining why orders fail to sync.“

August 8, 2025

HH

Hieu H

Shopify ExpertFurniture, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“AfterShip help my Canada Shopify store solve our problem with accurate Shipment Tracking.“

June 16, 2025

DM

Dara M

Project ManagerConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months.

“The platform itself is not very intuitive when it comes to explaining why orders fail to sync.“

August 8, 2025

HH

Hieu H

Shopify ExpertFurniture, 501 - 1,000 employeesUsed the software for: Less than 6 months.

“The Customer Support team is super fast and knowlegable, I usually got an answer after 15m and they always solve my problem, shout out to \[sensitive content hidden\]“

June 16, 2025

AB

Angelo B

E-commerce managerRetail, Self-employedUsed the software for: Less than 6 months.

“I haven’t been using AfterShip for very long, but I’ve already noticed a few bugs, which I’ve reported to support.“

June 12, 2025

## Showing most helpful reviews

Showing 1-25 of 466 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Evan C.  
CEO  
Retail  
Used the software for: I used a free trial

### "Strong functionality, good support"

February 17, 2026

5.0

Support has been very helpful. \[sensitive content hidden\] hopped on a call with me to help me resolve a couple of questions that I had. Thank you!

Pros

Very complete solution. Setup is not always intuitive, but good support helped me get through the tough spots.

Cons

Complexity of setup. The UI itself is not always obvious how to do things like translations, etc. An AI with a quick start guide would be helpful, based on yoru custom use case.

Alternatives considered

[ReturnGO](https://www.capterra.com/p/230559/ReturnGO/)

Reason for choosing AfterShip

ReturnGO didn't do SKU mapping. My SKUs were not the same between Amazon and Shopify

Review Source

Response from AfterShip

March 27, 2026

Thank you for your detailed feedback! We're glad to hear that our support team was able to assist you through the setup process. We understand that the complexity of the setup and UI can be challenging, and we appreciate your suggestion for an AI-driven quick start guide tailored to custom use cases. Your experience helps us improve, and we're committed to making our solution more intuitive. Thank you for choosing AfterShip!

MH

Mighael H.  
Customer Solutions and Lead  
Retail  
Used the software for: 1-2 years

### "Quick & Easy Solution!"

March 19, 2026

5.0

Amazing! We signed on with them and had to work through a few things, but since then everything has been pretty top notch! They respond in a timely fashion, are constantly improving their systems, and offer the most value for your money.

Pros

\[sensitive content hidden\] did an awesome job answering my questions about the new return process we are introducing! He thoroughly explained the process in detail. included visuals, and resources I could reference later.

Cons

There's not many bad things I can say about Aftership at this point. They are always looking to improve!

Switched from

[Loop](https://www.capterra.com/p/10014948/Loop/)

Pricing was a huge motivator for us to find an alternative platform

Review Source

Response from AfterShip

March 27, 2026

Thank you for your thoughtful review! We're thrilled to hear that our support team could assist you effectively with the new return process and that you find the resources helpful. It's also great to know that our pricing and ongoing improvements have met your expectations. We appreciate your feedback and look forward to continuing to provide you with top-notch service!

LR

Lukas R.  
IT Project Manager  
Logistics and Supply Chain  
Used the software for: 2+ years

### "General Review"

April 12, 2023

3.0

Pros

We love that Aftership can offer tracking for multiple carriers and we do not need to waste time to search for alternative sources to get tracking back.

Cons

That tracking event interpretation is not always accurate.

Review Source

GA

Gurwin A.  
President  
Automotive  
Used the software for: 1-2 years

### "Excellent Support Staff"

January 14, 2026

5.0

Excellent support team. \[sensitive content hidden\] helped me overcome a significant challenge with my Aftership connection. Their support is significantly better than their competitor Loop Returns.

Cons

The UI is a little clunky. I wish it were a bit more streamlined and clean. They offer a lot of apps that we do not use in one dashboard, which hurts the overall UI experience.

Alternatives considered

[Loop](https://www.capterra.com/p/10009156/Loop/)

Reason for choosing AfterShip

The platform is more flexible and far better customer support than Loop Returns. Loop has a slightly better UI, but their customer support and usability is much worse as compared to Aftership

Review Source

Response from AfterShip

January 16, 2026

Thank you for taking the time to share your thoughts! We're thrilled to hear that you rated our overall quality 5 stars and found our support team to be excellent. We're particularly glad that we could assist you with your AfterShip connection and make a difference during your experience. We truly appreciate your feedback regarding our user interface. We understand that a streamlined and clean UI is important for enhancing the overall experience, and we're always looking for ways to improve. Your comments about the dashboard and the number of apps will definitely be taken into consideration as we work on updates. Thank you again for choosing AfterShip over Loop Returns. Your insight helps us continue to provide the best service possible. If you have any more suggestions or need further assistance, please don’t hesitate to reach out!

HH

Hieu H.  
Shopify Expert  
Furniture  
Used the software for: Less than 6 months

### "Best Shipment Tracking Solution"

June 16, 2025

5.0

AfterShip help my Canada Shopify store solve our problem with accurate Shipment Tracking. I've tried many services: Track123, ParcelLab, ... But nothing came close to AfterShip number of supported carriers. The Customer Support team is super fast and knowlegable, I usually got an answer after 15m and they always solve my problem, shout out to \[sensitive content hidden\]

Pros

\- Wide range of supported carriers - Fast and amazing support - Detailed documentation - Easy to setup

Cons

\- Confusing pricing plans which cause alot of trouble for my company to find the suitable plan. - Simple "Tracking Page" layout, no map view.

Alternatives considered

[parcelLab](https://www.capterra.com/p/189418/parcelLab/)

Reason for choosing AfterShip

AfterShip is the one who support all my carriers.

Review Source

Response from AfterShip

June 19, 2025

Thank you for taking the time to leave such a detailed review! We’re thrilled to hear that AfterShip has made a positive impact on your Canada Shopify store and that you appreciate our wide range of supported carriers and the speed of our customer support. We also appreciate your feedback regarding our pricing plans and the layout of the tracking page; we are always looking for ways to improve. Your shout-out to our support team will surely motivate them! If you have any more suggestions or need assistance, please don’t hesitate to reach out. Happy tracking!

JC

Jacob C.  
Operations Associate  
Financial Services  
Used the software for: Less than 6 months

### "Great experience with Aftership"

April 22, 2025

5.0

Overall Aftership works perfectly for us as a business and in the price range is the best option on the market for tracking services.

Pros

Really easy to use, great interface, webhooks work perfectly. Used a couple alternative tracking services before Aftership that were below par. Customer support is always extremely quick and helpful, have been in touch with multiple support workers but the most recent Khushi was really helpful!

Cons

Email building is a little limited so we send our own through webhooks, still better than other services though...! Royal Mail not being supported as a courier is also a shame for the non-premium packages.

Switched from

[TrackingMore](https://www.capterra.com/p/210336/Trackingmore/)

It was a poor product compared, the built in emails looked awful and the tracking was inaccurate... customers would receive emails 6+ hours after delivery

Review Source

Response from AfterShip

April 23, 2025

Thank you for sharing your experience with AfterShip! We're thrilled to hear that you find our interface easy to use and that our webhooks are working seamlessly for you. It's great to know that our customer support has been helpful in addressing your needs. We appreciate your feedback on email building and Royal Mail support. We'll consider this as we continue to improve our services. We're glad AfterShip is meeting your business needs and that you made a positive switch from TrackingMore! Thank you for choosing us!

SM

Sam M.  
Marketing Manager  
Retail  
Used the software for: 1-2 years

### "Excellent Experience-- Aftership is a Money Maker!"

September 27, 2024

5.0

Excellent and my favorite app to play with and test features with to give my customers the best experience while making sure I am able to maximize sales and recover abandoned checkouts, which I wasnt able to do on Etsy before well at all.

Pros

Ease of Use - easy, intuitive user interface. Many features with professional appearance on back end inside Shopify manager and beautiful on website display customer-facing. Beats all other apps I've tried.

Cons

Nothing yet, I really havent had anything go wrong.

Switched from

[EtsyMarketingTool](https://www.capterra.com/p/156476/BestAutoRenew/)

Awful unpredictable email send. Never automatically sent as programmed to. Hardly sent any email promos to customers and didnt let them know my shop was open again like it was suppose to. Never sent promo coupon code campaigns and I had a huge list of customers!

Review Source

Response from AfterShip

October 4, 2024

Thank you for your wonderful review! We're thrilled to hear that Aftership has enhanced your experience and helped you maximize sales on Shopify. It's great to know that our features and user interface have made a positive impact. If you have any questions or need assistance, feel free to reach out. Happy selling! Best regards

SC

Sharly C.  
Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A great product with A+ support!"

April 30, 2025

5.0

Perfect. Whenever I have an issue to solve, they solve it immediately.

Pros

Aftership support is always very good, and this support person, \[sensitive content hidden\], was fantastic.

Cons

I can't think of any area that needs improvement. The product is excellent, and the support gets 5 out of 5 stars!

Alternatives considered

[ShipStation](https://www.capterra.com/p/155621/ShipStation/)

Reason for choosing AfterShip

Aftership was more cost effective, and the communication with Aftership was great!

Review Source

Response from AfterShip

May 5, 2025

Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience with our support team and found our product to be excellent. Your satisfaction and feedback mean a lot to us, and we're glad we could assist you promptly. If you have any further questions or need assistance, we're always here to help! Regards AfterShip

AP

Andika P.  
Software Developer  
Chemicals  
Used the software for: 2+ years

### "Reliable shipment tracking system with strong API integration"

March 5, 2026

5.0

Overall, I had a good experience using AfterShip. The service works reliably, and the support agents are helpful when issues arise. It helps streamline shipment tracking for our operations.

Pros

It's a robust system for checking and monitoring my shipments. The webhook and API integration make it very easy to connect with our internal system and automate tracking updates efficiently.

Cons

There are many features in the dashboard, which sometimes makes the interface feel a bit crowded. There are also double menus in some sections, so I almost clicked the wrong module a few times.

Review Source

Response from AfterShip

March 27, 2026

Thank you for your thoughtful review! We're glad to hear that our system and integrations have streamlined your shipment tracking process and that our support team has been helpful. We appreciate your feedback regarding the dashboard's interface and will take it into consideration for future updates. Your insights are valuable in helping us improve our service. Thank you for choosing AfterShip!

LG

Luisa G.  
Project Manager  
Retail  
Used the software for: Less than 6 months

### "Excellent Support"

February 16, 2026

5.0

Excellent support and they're always ready to help. I had some issues with the ownership but they were ready to help at any time.

Pros

Excellent Support and great sensitivity in understanding the client's need. The setup is very easy and understandable.

Cons

Nothing bad, I'm really satisfied with everything as the customer support really takes care of your needs.

Review Source

Response from AfterShip

March 3, 2026

Thank you for your wonderful feedback! We're thrilled to hear that our support team was able to assist you effectively and that you found the setup easy to navigate. Your satisfaction is our top priority, and we're glad we could help you with your ownership issues. If you need anything else in the future, please don't hesitate to reach out!

BS

Brad S.  
Founder  
Retail  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] was awesome. So helpful. Walked me through the whole process"

September 17, 2024

5.0

Great. Easy, happy i selected them over loop.

Pros

It's amazing to be able to get an actual person on the phone. \[sensitive content hidden\] was so helpful. He explained exactly what each section of the Admin does. I appreciate being able to do a Google Meet. The app was so easy to set up and frees up our customer service agents. I love that i can connect both of my stores to one admin.

Cons

I like it all. I wish some of the features were available in the Pro level.

Alternatives considered

[LoopUp](https://www.capterra.com/p/168543/LoopUp/)

Reason for choosing AfterShip

Two stores in one admin. This is super important

Review Source

ML

Marian L.  
Receiving Manager  
Music  
Used the software for: 6-12 months

### "\[sensitive content hidden\] is awesome"

April 25, 2025

5.0

Great, thanks! Lets our customers easily keep track of their orders, as well as our employees making these orders.

Pros

Their fabulous customer service (thanks \[sensitive content hidden\] !) The last time I needed help was great too (from \[sensitive content hidden\] ).

Cons

Some carriers are not recognized but I have a work-around so no big deal. I put the carrier name in the note.

Review Source

Response from AfterShip

May 5, 2025

Thank you for your feedback! We’re thrilled to hear that you had a positive experience with our customer service and that our system is helping both your customers and employees stay organized. With regards to the unrecognized carriers, do share the carrier and a few sample tracking numbers with us so that we can see if this can be updated. Your insights are invaluable to us!

KT

Kazuko T.  
General Manager  
Consumer Goods  
Used the software for: 1-2 years

### "Support is great"

June 3, 2025

5.0

Pros

Convenient and great support. Good for Shopify. Easy to manage return progresses for our customers!!

Cons

It is a bit complicated on navigating different parts of services as they offer various options......

Review Source

Response from AfterShip

June 4, 2025

Thank you for your feedback! We're glad to hear that you find our service convenient and supportive, especially for managing returns on Shopify. We appreciate your input about navigation, and we’re continually working to improve the user experience. If you have specific suggestions, please feel free to share!

EG

Edwin G.  
CEO  
Apparel & Fashion  
Used the software for: I used a free trial

### "Connection of tiktokshop"

September 26, 2025

5.0

Pros

\[sensitive content hidden\] help me to sync my products between woocommerce and tiktokshop, and showed how to connect the articles

Cons

it doesnt give the option to select how much is the customer going to pay according to the different products that are beeing purchased

Review Source

Response from AfterShip

October 7, 2025

Thank you for your feedback! We're glad to hear that our support team was able to assist you with syncing your products between WooCommerce and TikTok Shop. We appreciate your input about the payment selection feature, and we'll take this suggestion into consideration for future updates. If you have any more questions or need further assistance, please don't hesitate to reach out!

JS

Julio S.  
AI Scientist  
Hospital & Health Care  
Used the software for: I used a free trial

### "Billing cycle, EDDs, and AEDDs are clear"

July 1, 2025

5.0

Good, all the things I couldn't understand are now clear thanks to the support team.

Pros

complete API with multiple couriers and different status variables. A good support team with good communication and patience

Cons

documentation and billing life cycle explanation. I think it was hard to understand the billing life cycle and documentation on EDD and AEDD

Review Source

Response from AfterShip

July 3, 2025

Thank you for your feedback! We're thrilled to hear that our support team was able to clarify your questions and help you understand the API better. We appreciate your insights regarding the documentation and billing lifecycle, and we will work on improving those areas. Your input is invaluable to us!

VV

Vesa V.  
Senior Product Manager  
Sporting Goods  
Used the software for: Less than 6 months

### "Aftership review"

May 19, 2025

4.0

Quite good. Customer service has been helpful with our concerns about choosing the wrong plan at first.

Pros

Pricing is reasonable even for a small company. Developer documents are good. Last mile carriers to Finland are supported.

Cons

Unclear presentation of plans and pricing changes during the purchase process. Sales person in initial meeting was a bit rude.

Review Source

Response from AfterShip

June 3, 2025

Thank you for your feedback! We're glad to hear you found our pricing reasonable and that our developer documentation and customer service met your needs. We apologize for any confusion regarding our plans and pricing, as well as for the experience you had with our sales representative. Your comments are valuable, and we will work on improving our communication and customer interactions. Please let us know if there's anything else we can assist you with!

PE

Paula E.  
Photographer  
Photography  
Used the software for: I used a free trial

### "Great customer service "

June 9, 2025

5.0

The rep that helped me cancel my account was very professional and happy to help. An amazing job and took care of everything.

Pros

I could track a package easily and know exactly when it was going to arrive. Which was very helpful.

Cons

The price after the free trial. I don't get that many packages so there is no reason for me to be paying

Review Source

Response from AfterShip

June 10, 2025

Thank you for sharing your review. For package tracking we also have a Free subscription model as well as our AfterShip Mobile app for both iOS & Android. The features will be limited on the Free subscription but you will still get to track your orders from our supported 1200+ carriers.

NAVV

Nina Alison Vitolo V.  
co founder  
Retail  
Used the software for: 1-2 years

### "equalshuman"

February 4, 2025

5.0

Amazing.

Pros

Afterships customer service was amazing.

Cons

nothing at all.

Review Source

Response from AfterShip

April 23, 2025

Thank you for your positive feedback! We're thrilled to hear that you had an amazing experience with AfterShip's customer service.

SR

Sergio R.  
CEO  
Consumer Goods  
Used the software for: Less than 6 months

### "Complex to utilise"

February 22, 2025

5.0

Overall it’s been an a good experience albeit a complex one.

Pros

Allows you to unify everything all in one platform - from email to inventory apps.

Cons

It can be quite complex to use and take advantage of all of its options and features.

Review Source

Response from AfterShip

April 23, 2025

Thank you for your feedback! We’re glad to hear that you appreciate the ability to unify various functions on one platform, from email to inventory management. We understand that the complexity can be a challenge, and we're continuously working on improving the user experience to make it more intuitive. We appreciate your insights and hope to make your experience even better in the future!

RP

Ru P.  
Group Digital Product Manager  
Retail  
Used the software for: 2+ years

### "Great Customer Support"

October 18, 2024

5.0

Overall excellent experience with the app - seamless and integrates well

Pros

The excellent customer support and user friendly interface. Jai solved my issue promptly

Cons

App has a few bugs at times and certain products are not updated in real time

Review Source

GL

Genevieve L.  
Director  
Retail  
Used the software for: I used a free trial

### "Good customer support with Nitin"

September 27, 2024

5.0

Pros

Tracking number send to customer is so easy

Cons

Complicated for people who never used it before

Review Source

Response from AfterShip

October 4, 2024

Thank you for your feedback! We're glad to hear that you found our customer support helpful and that the tracking process was easy for you. We appreciate your note about the complexity for new users and will work on making our system more intuitive. Your input is invaluable to us!

aU

aman U.  
marketing  
Apparel & Fashion  
Used the software for: 2+ years

### "GR Aftership"

September 30, 2024

5.0

Pros

easy to use and very good customer service

Cons

easy to use and very good customer service

Review Source

lS

laurenne S.  
operations manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "makes returns easy"

September 11, 2024

5.0

Pros

makes creating returns a much easier process

Review Source

OC

Oleksandr C.  
овнер  
Consumer Goods  
Used the software for: Less than 6 months

### "product reactivation"

October 5, 2024

5.0

Pros

very fast support. my question was solved within a few minutes

Cons

I am happy with everything. I can't say anything bad.

Review Source

MF

Malia F.  
Art Director  
Design  
Used the software for: Less than 6 months

### "Highly recommend"

July 30, 2024

5.0

fantastic experience. This app helps so much.

Pros

Works seamlessly and chat support is extremely helpful!! They respond instantly and are able to really help.

Cons

nothing. So far I have not experienced any issues

Review Source

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