# Process360 Live Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Process360 Live the right Workflow Management solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178607/iGrafx/reviews --- Process360 Live 4.7 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Process360 Live Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews SJ Stella J Chief Information OfficerMarketing and Advertising, 11 - 50 employeesUsed the software for: 1-2 years. “We use iGrafx to decrease the cost per process, increase the process efficiency, reduce the complex processes to straightforward levels and model the business processes in a simple way.“ December 5, 2020 SA Steve A Process ArchitectInsurance, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Reporting via IQL is clunky. “ April 2, 2020 NB Nicolas B Managing DirectorInvestment Banking, 2 - 10 employeesUsed the software for: 1-2 years. “iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product.“ November 30, 2020 NB Nicolas B Managing DirectorInvestment Banking, 2 - 10 employeesUsed the software for: 1-2 years. “Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product.“ November 30, 2020 SA Sudamys A Director - Process Engineering Financial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “I was impressed with functionality for the price tag. “ June 1, 2020 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kelly S. Senior Manager Broadcast Media Used the software for: 2+ years ### "Tool that grows with your organization " December 22, 2018 4.0 Great partnership to help us be successful. Pros This tool grows with your process maturity, yet is very easy to use from the beginning to help gain adoption. More flexible than other BPMN tools to create your diagrams. Cons It would be helpful if there was better integration between the desktop and web versions of the software. Review Source Response from iGrafx December 26, 2018 Kelly - Thank You so much for the great review and for your support of iGrafx. You will be happy to know that v17.5 (releasing on Jan 2) will provide even greater integration between the client and web. AV Anuj V. Senior Consultant Management Consulting Used the software for: 6-12 months ### "iGrafx is the face of business process transformation for enduring value which lasts forever !" June 30, 2022 5.0 iGrafx is one of the most suitable and ideal solution for increasing efficiency of business processes and enable strengthened business process management through bringing in process enhancement and quality assurance. It is strongly connected to RPA and Six Sigma and Lean model to extract business efficiency to most desired level. It is one of the most convenient and remarkable solution which is widely known in the market and have more good feedbacks already recorded. Pros Business process transformation for creating sustainable values for users and other involved stakeholders. Long term business advantage and sustainability is gained. Detailed process analysis and robust optimization of business resources. Improved business performance and strengthened productivity. Bringing efficiency and compliance in business process through inclusion of RPA and Six sigma etc. iGrafx brings process agility and helps in bringing the expense to lowest by increasing the productive outcome. Overall process efficiency enhancement through increased ROI Cons We need more customized features and process modules which can fit perfectly with our aligned business objective and goal. The costing/pricing model should be based on SaaS and PaaS mode only Alternatives considered [HOPEX Platform](https://www.capterra.com/p/179446/HOPEX/)[Mavim](https://www.capterra.com/p/167561/Mavim/)[ADONIS BPM Suite](https://www.capterra.com/p/236923/ADONIS/) Reason for choosing Process360 Live iGrafx was chosen over numerous other alternatives as we loved their demo at the first place. Their business team was quick and highly knowledgeable. We loved the presentation and it was a good to go business proposition for us. They offered good discounts to us and further discounts on renewal of the same after an year. Overall, a good business interaction with better opportunities to collaborate and grow. Review Source GC George C. Managing Partner Oil & Energy Used the software for: 2+ years ### "Great flowcharting software" April 6, 2020 5.0 I mostly use igrafx for business process modelling. For that it's very good and it's quick to develop a workflow chart. Pros I like the functionality, good graphics and easy to develop relatively simple diagrams - especially for business process modelling. Cons The symbol library is pretty limited, e.g. hard to find right symbols for electrical diagrams. Process modeling is fairly complex and the help features are a bit limited. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Process360 Live iGrafx has simply better flowcharting features, especially as it pertains to the visual appearance of flowcharts. It also allows one to develop simulation models which is sometimes valuable. Review Source Response from iGrafx April 7, 2020 Thank You George for your review. We heard you and are consistently looking for ways to improve our help files and tutorials. The latest release of iGrafx contains more detail and useful videos that provide instruction on some of the more widely used functions of iGrafx. Additionally, soon we will be releasing a new virtual training system to allow users to take courses on-demand. Thank you for your continued use and support of iGrafx. NB Nicolas B. Managing Director Investment Banking Used the software for: 1-2 years ### "iGrafx is great for meeting the requirements of the regulation standarts" November 30, 2020 5.0 iGrafx works great for us to meet regulatory compliance requirements with their great software and the great support team with an extensive knowledge on the features and capabilities of their product. Pros iGrafx provides us end to end solution infrastructure for in-company cloud deployment, risk and standards compliance in a scalable way. Their support team is maybe not fast to response but when they return they are extremely professional in their approaches to problem solution with a great expertise on the features of the product. Cons Support team is not fast to response to the problems that we are reporting them. Their knowledgebase which is present in their website should be improved with video tutorials. Shape and icon library, process maps visuals should be improved and local to cloud synchronization performance should be improved. Alternatives considered [Diligent One Platform](https://www.capterra.com/p/268087/Diligent-One/) Reason for choosing Process360 Live iGrafx's pricing plan was more reasonable for us. Switched from [HSI Donesafe](https://www.capterra.com/p/141558/DoneSafe/) iGrafx was more compatible with meeting the regulation standards of our company. Review Source Response from iGrafx December 1, 2020 Thank you Nicolas for your support and use of iGrafx. We also appreciate your candor about support response times. Support of our customers is something we definitely take very seriously and will look into. KM Kurt M. Production Manager Food Production Used the software for: 2+ years ### "iGrafx Process for Six Sigma" March 30, 2020 5.0 I've enjoyed the software and have had an overall positive experience with it. I use it when performing or training to RCAs, I use it to develop SOPs or work instructions. Pros I like the ability to turn a process map into an actual simulation. Cons There is a lack of good training on simulation. I took the training you provide, but there was not enough "meat" to the training. I tried to perform, what I thought was a simple simulation after the training and couldn't do it. I really need to find some good training for this, to get the full value out of this software. The library of shapes and icons is lacking. Several people within our company prefer Visio for presentation value it provides and for less experienced users, they find it easier to use. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Process360 Live For the simulation ability. Since I can't get good training on simulation it's hard to justify the higher cost over visio. Review Source Response from iGrafx March 31, 2020 Thank you Kurt for your review and honest feedback. We are sorry to hear that you did not get what was needed from your training. We would like very much to chat with you about defining a training session that is specific to the needs of your organization. Please contact us: http://ow.ly/q01p50z12JD SJ Stella J. Chief Information Officer Marketing and Advertising Used the software for: 1-2 years ### "iGrafx helps us to meet the requirements of various regulations" December 5, 2020 5.0 Pros We use iGrafx to decrease the cost per process, increase the process efficiency, reduce the complex processes to straightforward levels and model the business processes in a simple way. Cons Great experience so far, nothing to mention as negative. Absolutely impressive features. Switched from [SimScale](https://www.capterra.com/p/145960/SimScale/) Regulations compatibility range of iGrafx was more extensive. Review Source Paul V. President Automotive Used the software for: 2+ years ### "Best Support for Implementation of Process-Based Management" December 24, 2018 5.0 4aBetterBusiness has used iGrafx to achieve transformational results with clients, with payback in months. iGrafx has always been at the forefront of introducing useful functionality that is easy to use. Pros Ease of use, focus on features and function that enable businesses to work better Cons We have had no issues with the installation or use of the software Review Source Response from iGrafx December 27, 2018 Paul Thank You for your continued use and support of iGrafx. Rohit L. IT Technical Recruiter Information Technology and Services Used the software for: 6-12 months ### "iGrafx is easy to use and great tool for documentation. " December 26, 2018 5.0 IGrafx excellent product has help our organization to build many models of the organisation quickly and effectively.The Product is simple and easy to use and it enables a wide variety of model types. Pros IGrafx is excellent product has help us to build many models of our organizations projects like SAP and Six sigma. Cons It lacks sometime in basic elements structure Review Source Response from iGrafx December 27, 2018 Thank You Rohit for your review and continued use of iGrafx. We would be curious to speak to you about the element structure you mention. VR Verified Reviewer Program Officer - Executive Executive Office Used the software for: 1-2 years ### "Tool of Choice" October 6, 2020 5.0 It was easy to get started. Even if not using the app for a stretch of time I was able to pick up where I left off with little effort. Pros This software was very easy to use right out of the box. Was able to quickly utilize the functions that I required with minimal effort. Cons Customizing my favorites. The small icons related to the action in most cases not intuitive. Review Source Brian S. Mgr, IT Projects & Quality Assurance Oil & Energy Used the software for: 2+ years ### "Easy sales process and price is excellent" December 13, 2018 4.0 Excellent company to work with. Pros The software was easy to implement, learn and use. Cons Still trying to figure out how to effectively use the shapes library and toolbar. Review Source Response from iGrafx December 14, 2018 Hey Brian Thanks for the great review. We would be happy to set up some time with you for a review of the shape library and toolbar. Just let us know. JG Jonathan G. Associate Provost Higher Education Used the software for: 2+ years ### "Best Process and Relationship Mapping Software" March 30, 2020 5.0 Organizational structural relationships and change is the focus of my use of iGrafx. I have no desire to find a different application for this purpose: iGrafx does what I need and does it well. Pros iGrafx Flowcharter is easy to learn and to use. It's also fairly easy to customize to the user's particular requirements. Cons Nothing rises (or lowers) to the level of "like least," but I have sometimes had trouble aligning multiple connecting lines that converge in one node. Review Source Response from iGrafx March 31, 2020 Thank you Jonathan for your kind review. We really appreciate your continued support. We would like to learn more about the alignment issue you mentioned. If you could contact us the next time it happens or provide us an example it would be greatly appreciated. http://ow.ly/fPdE50z136L CA Caroline A. Student Higher Education Used the software for: Less than 6 months ### "iGrafx is a powerful flowchart software" January 16, 2019 4.0 iGrafx is a great tool for creating flowcharts especially hierarical organization charts. Pros \-Simple layout and easy to use on a regular basis. -Easy way to build flowcharts. -Few tutorials may be needed , very easy to learn. -Easy to create graphical presentations. -You can easily limit access to certain users. Cons I didn't face any problem with iGrafx but some printing issues for example sometimes the texts are too small. Review Source Response from iGrafx January 17, 2019 Thank you Caroline for the great review. We wish you all the best in your studies. AA April A. Process Improvement Manager Insurance Used the software for: 2+ years ### "Incredible Process Documentation & Simulation Software " May 27, 2020 5.0 My iGrafx experience goes back 10 years with former employer. 50+ people in BPM team documenting processes. When I left to come to my current employer (less than 800 employees) with the task to create a BPM team from the ground up, iGrafx was a MUST HAVE/DEAL BREAKER request for me to be successful with my job. The iGrafx team was and continues to be supportive of requests for information, quotes, training, issues encountered, etc. Would highly recommend iGrafx.... Pros iGrafx software is very easy to learn and leverage for a variety of process documentation exercises. Extremely flexibility to make changes to process designs. Simulation software (Process) will provide much sought after information from which executive can make more informed decisions. Cons Expense required to obtain the iGrafx platform to store and version control processes. Newest Platform design includes incredible functionality that a small business with 2-4 people documenting processes would NEVER be able to utilize, yet price is way out of our price-range leaving us without a process storage solution. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Process360 Live Past experience.. Review Source SG Susan G. Sr Business Analyst Government Administration Used the software for: 2+ years ### "Requirement Elicitation - superb" October 19, 2020 5.0 iGrafx helps me get a diverse team to focus on what the true business problem is that needs to be solved / documented so that new features can be implemented, or changes fully understood. Often I am in a meeting to help identify reporting needs, and hear new requirements or notice the business team is stalled while systems is going full-steam-ahead. I will use iGrafx to better define the business need - which helps business articulate their needs and system to modify what they planned to deliver to better meet business needs. There have been multiple occasions (and I expect many more in the future) where system uses the iGrafx process model as their primary business requirements guide. Pros Ease of documenting requirements and gaining consensus from all participants, regardless of background - from C-suite to data entry clerk. I use iGrafx as a business process modeling tool - and am able to, in real time, capture a business process (e.g., financial, call center, back-end-system processing, etc) while the team describes what they do. The ability to add swimlanes, comments and descriptive decision diamonds keeps my team engaged during the requirement gathering process. Many times I am able to get the process and requirements approved before the meeting is over, eliminating the need to have the team review and approve off-line, speeding up the requirements process. Cons I solely use the business processing component - and cannot comment on other features. Review Source Response from iGrafx October 22, 2020 Thank you for review and support of iGrafx SA Steve A. Process Architect Insurance Used the software for: 2+ years ### "CSAA Business Process Modeling using iGrafx Cloud" April 2, 2020 5.0 My personal experience has been fantastic. I love the features and product support. For my company, the experience has been very positive. Pros 1). Simple for Web Diagrammers to create process diagrams. 2). The ability to associate Systems, Teams, Roles, Capabilities, Requirements, Risks/Controls and other processes to establish a total perspective of a process that goes well beyond a mere process diagram. Cons 1). The cloud version could use built-in metrics for cycle time, defects, etc. to enable process improvement. These metrics are available as custom properties, but should be a part of the measurement scheme directly. 2). Reporting via IQL is clunky. It would be great if users had a GUI that allowed them to create reports more simply. 3). Could use a VSM template for the Cloud product 4). Could use a license that is a cross between Architect and Web Diagrammer that allows limited Architect capability such as adding process objects and content. Reason for choosing Process360 Live Our renewal choices are typically based on cost, quality, and support. Review Source LT Lindsay T. Sox Auditor Financial Services Used the software for: 1-2 years ### "iGrafx Review" December 19, 2018 4.0 I have had a great experience with iGrafx. Everyone I have communicated with from the company has been extremely helpful. Pros 1\. It is easy to create flowcharts 2. There is flexibility with how to document your processes 3. The repository can store flowcharts and documents 4. There is an approval process in place 5. Document Risk and Controls Cons Some of the functions are not intuitive and extra guidance is needed. Currently you need to purchase consulting hours to get help. It would be nice to have more complex tutorials and how to's available for free online. Or allow the help desk to answer more complex questions. Review Source Response from iGrafx December 20, 2018 Thank you Lindsay for this kind review. You will be happy to know that we are currently working on an enhanced customer support portal for training and support. PT Patrick T. Principal Director Information Technology and Services Used the software for: 2+ years ### "Process for Six Sigma is great" December 13, 2018 5.0 Process for Six Sigma is a great piece of software that is fairly intuitive to learn. The learning curve is not steep yet the product is quite powerful. It is clearly a mature product because I could not think of a process scenario that would not be able to be configured in the product. The ability to define variables within the software allowed me to customize it to exactly suit my use-case with specific clients. The on-screen simulation execution is an impressive thing to show to clients. Pros The ability to support what-if analysis of potential process changes. Design of experiments functionality also enabled us to quickly optimize processes. Cons The software is great. As a consulting firm, annual product licensing can be a challenge because if I am not staffed on a project when the product is up for renewal, I don't have a way to expense the cost and the license lapses. Review Source Response from iGrafx December 14, 2018 Hello Patrick We really appreciate you taking the time to leave these nice expressions and for your support of iGrafx. It may be of interest to you that we now offer a subscription based model that may help with license expiration you mentioned. If you would like more information, please do not hesitate to contact us. KH Katharina H. Process Consultant Education Management Used the software for: 2+ years ### "Very easy to use and incredibly intuitive for a BPM Software" December 21, 2018 5.0 My organization could easily provide a whole process landscape to all relevant people by using the online platform and the reporting. We soon also plan to use the Human Workflow component to make it easier for people to work in a process and provide all relevant information in standardized forms. Pros The easy-to-use user interface and the possibility to easily capture new processes. The object framework is very smart and really allows to display all relevant information for one process in one place. The reporting capabilities are so easy to customize and just display everything you need to all relevant people by providing an easy web-based access. If you want to improve a process, the simulation of iGrafx is very powerful and really helps you to test your what-if scenarios. Cons There's not that much but some minor tweaks around the conversion from older to newer versions (Desktop clients) but that's addressed soon as far as I'm aware of. Review Source Response from iGrafx December 22, 2018 Thank You Katharina for the wonderful review and for your support and use of iGrafx. NŞ Nur Ş. Human Resources Unit Manager Defense & Space Used the software for: 6-12 months ### "Quality Product" September 9, 2022 4.0 Pros my overall experience has been positive because there are producers who care about user comments and are open to self-improvement. Cons I have been using it for close to 1 year and I have not had a bad experience, it has a structure that works with an extremely target-result relationship. Review Source GP Graciela P. Employee Consumer Goods Used the software for: Less than 6 months ### "iGrafx a great tool for business" September 7, 2022 5.0 I really like this software, I like the way that you can use it, but you need to know how to use it. Pros When i used this software, the tools, the functions and the differents elements in this software were really useful for me, i really like the differents tools that this software have, because they are really useful in the work and the differents ways that you can use them it's really comfortable. Cons When you know or learn how to use this software it's really comfortable, but when you are a new user, it's difficult to understand whole the functions and the tools that this software provide us. Review Source VR Verified Reviewer CEO/Owner Banking Used the software for: 2+ years ### "Wonderful software and stellar customer service" December 21, 2018 5.0 Wonderful experience from contract to implementation. Great customer support and wonderful product. Pros Ease of use, ability for process models to be more dynamic based on the information you can capture. Cons When more users join the performance is impacted. Review Source DR David R. Student Higher Education Used the software for: 2+ years ### "Amazing workflow diagrams!" December 27, 2018 4.0 Great experience in creating models and diagrams to organize my projects. Pros As a student, I have been using IGrafx for a couple of years now. It makes creating diagrams and flow charts easy and clear to understand. The software helps me to organize my ideas and thoughts rspecially when I am working on my big school projects. Working with IGrafx is very easy and editing charts is straight forward. The app offers great variety of features and functionality. Cons One things that i don't like mainly is when I am moving the flow charts it accidentally move the connecting lines within them which can cause some confusions. Review Source AS Adesh S. Enterprise Architect Government Administration Used the software for: 2+ years ### "Basic stuff is easy to do in this app" March 30, 2020 4.0 Due to the less than straightforward UX for the advanced features, we have mostly used this for basic process diagramming. For that this is great but that is not the full value of the product. Pros Basic process diagramming (swim lanes) is relatively straightforward. Its easy enough to create and update these during team meetings. Cons The more advanced stuff like shapes, phases, export etc is not that straightforward and requires training on the tool. Review Source Response from iGrafx March 31, 2020 Thank you Adesh for your review and thank you for your continued support. We would love to chat with you further regarding the more advanced features you speak of and how we can help with tutorials or training. Please contact us: http://ow.ly/zj7P50z13va VB Vinay B. Operation Analyst Insurance Used the software for: 2+ years ### "iGrafx-CSAA" April 6, 2020 4.0 It has been helpful with documenting the process flows Pros Flexible, Easy to use and integration with other apps Cons Sometimes slow with lot of process flow in the folder Review Source Response from iGrafx April 7, 2020 Thank You Vinay for your continued support and use of iGrafx JP John P. Lead Solution Consultant Health, Wellness and Fitness Used the software for: 2+ years ### "Ease of Use" October 6, 2020 5.0 I have used it for over 20 years and still love it. I am frustrated when forced to use other tools. Pros It is intuitive in using the graphics. It is full-featured, supporting all aspects of business design. Cons It doesn't have the market share it deserves. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reason for choosing Process360 Live Ease of Use Review Source Response from iGrafx October 22, 2020 Thank you for your review and continuous dedicated support of iGrafx. Similar Products Featured