# Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bókun the right Tour Operator solution for you? Explore 455 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (455) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Reviews of Bókun Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Aj Achraf j OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Their platform helps us manage availability, distribution and OTA integrations in a much more organized way.“ March 18, 2026 ND Nosimilo D Owner and Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings.“ November 26, 2025 NC Nicolas C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier.“ October 9, 2025 Tommy P Founder OperatorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support.“ April 11, 2026 DB Dimitris B CIO and Head of Digital SalesLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly.“ April 17, 2026 pc pedro c ceoWriting and Editing, 2 - 10 employeesUsed the software for: 1-2 years. “maybe the widget to integrate in the web is not very aesthetic and has little possibility of customization.“ September 4, 2024 AA Ahmad A General ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “The dashboard is well-organized, and the automation features—especially for confirmations and availability updates—were a game changer.“ April 21, 2025 NC Nicolas C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “The platform can be quite complex from a technical standpoint and has a steep learning curve.“ October 9, 2025 ## Showing most helpful reviews Showing 1-25 of 455 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ale F. Manager Museums and Institutions Used the software for: I used a free trial ### "Great satisfaction" February 26, 2026 5.0 My experience with Bokun is very positive in general... I don't want to mention names but all the team are very helpful. Thanks Pros Very cooperative. Helpful with patience,software become easy once you started, the helping center have done great work. Thank. Cons I don't see a negative point, they intervent to explain or to help in general. Thank all the team... Review Source DB Dimitris B. CIO and Head of Digital Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Reliable platform with excellent support and strong OTA connectivity" April 17, 2026 5.0 Overall, i am very satisfied with . It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively. The customer support is a key strength and adds significant value to the overall experience. With some improvements in usability and reporting, it could become an even more complete solution. Pros is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly. Cons While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun flexibility of implementation and step by step scalability Review Source Tommy P. Founder Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awful company all around" April 11, 2026 1.0 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Ui and ux. purely a design dicision and getting sold Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Review Source JAP Juan Antonio P. sysAdmin Maritime Used the software for: Less than 6 months ### " A powerful platform with endless potential" April 13, 2025 5.0 has proven to be reliable, quick to set up, and easy to bring into production with minimal errors. Overall, it meets and even exceeds expectations. That said, I’ll continue to be demanding when it comes to future improvements — but that’s only because the bar has been set high. Pros I’ve worked with other platforms before and, without undermining them, has truly been a lifesaver by helping me achieve results in significantly less time. The possibilities it offers are endless, and the system feels very polished and refined. Cons Perhaps some specifics related to invoicing or resource usage can be a bit tricky at first, but this is mostly due to the learning curve. Some particular cases aren’t covered in the documentation and require direct support from ’s technical team — which, to be fair, is quite responsive. Alternatives considered [bookingkit](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Because of its strong integration and reputation with platforms like GetYourGuide and Viator, and especially for its marketplace, which truly opened my eyes to new opportunities for connecting and collaborating with other businesses. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) poor features, support team & slow fix issues Review Source AP Antony P. GM Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Review for Bokun" February 11, 2025 5.0 So far we are very enthusiastic about our decision to switch from our previous booking system Pros Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team Cons I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) NOT FRIENDLY, POOR CUSTOMER PRESNTATION, VERY SLOW CUSTOMMER SUPPORT Review Source AJ Achraf J. Owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Outstanding booking platform for activity and water sports operators" March 18, 2026 5.0 Overall, has been a key tool in optimizing our booking processes and expanding our global distribution. As a jet ski and water sports operator based in Ibiza, having a reliable and scalable system is essential, and Bókun has exceeded our expectations in terms of performance, support, and connectivity. Pros provides a very efficient and structured booking management system, especially for companies operating in the water sports and activity sector like Jetblast Ibiza Watersports. Their platform helps us manage availability, distribution and OTA integrations in a much more organized way. \[sensitive content hidden\] Bókun provides an excellent and very efficient booking management system, especially for activity and water sports companies like Jetblast Ibiza Watersports. The platform makes it easy to manage availability, pricing, and distribution across multiple OTAs from one centralized dashboard. Website: https://jetblastibiza.com The integration with major marketplaces such as Viator and GetYourGuide is seamless, and the support team is highly responsive, knowledgeable, and proactive. This has significantly improved our operational efficiency and ability to scale our business. Cons So far, our experience has been very positive and we have not encountered any major issues. The platform continues to evolve with useful updates and improvements. Review Source SM Solace M. Tour Operator Hospitality Used the software for: 6-12 months ### "Proactive, Professional, and Exceptional Support" March 4, 2026 5.0 I recently had an inquiry regarding third-party connectivity, and the team reached out directly via phone to ensure my account health was 100% on their end. Their support staff is knowledgeable and understands the urgency of the industry. Highly recommended for the professional approach Pros The Proactive Support is exceptional. It’s rare for a global platform to reach out with a direct phone call to verify account health and assist with third-party connectivity hurdles. Knowing there is a competent human team behind the automation gives me the confidence to scale my operations without fear of 'System Silence' when it matters most. Cons The only area for improvement would be the automated notification system for third-party connection errors. Sometimes, an external portal may have a login or delivery issue, and it would be beneficial if the dashboard provided a real-time 'Status Health' alert for those specific external API connections. Review Source RH Rafael H. guide Sports Used the software for: 1-2 years ### "Smooth and Reliable Experience" April 22, 2026 5.0 My overall experience with has been excellent. The platform is user-friendly, reliable, and very helpful for managing tour operations. It has made my workflow more organized and efficient, and I feel confident using it for handling bookings and growing my business. Pros I really like how easy is to use for managing bookings and availability. The help desk is responsive and helpful whenever I have questions, and the platform makes it simple to organize tours, track reservations, and connect with distribution channels efficiently. Cons So far, I haven’t encountered any major issues with . Everything has been working well for my needs, and the system feels reliable. If anything, there is always room for small improvements in customization and interface speed, but overall it has been a positive experience. Review Source LP Lee P. reservations Manager Events Services Used the software for: 1-2 years ### "100% spot on chat service " April 22, 2026 5.0 Overall very positive, however the set up of certain features is very complicated and not for the everyday computer illiterate person Pros I like having all my bookings in one place. It makes it far easier to manage each product and have communication in one place. Cons email sending options are limited. the way that the automated email configuration is set up is limiting. Review Source GG Grant G. Tour Guide Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun set up " March 28, 2026 5.0 I am still getting used to all of the features and functionality. The Bokun help desk are extremely patient and where i have encountered an issue with setting up the system have worked diligently with me to address the matter. Pros I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them. Cons I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months Review Source RA Rachel A. Partner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Top notch support+" February 6, 2025 5.0 As I describe Bukun before just one word: Professional! Pros Very easy to get hold of their professional support! Good listener and polite and professional respons. In short: top notch! Cons I don’t recall anything close to that at all. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun Ownership by TripAdvisor and Viator connection. Not to forget price! Review Source AA Ahmad A. General Manager Events Services Used the software for: 1-2 years ### "The best you can get" April 21, 2025 5.0 Overall, my experience with has been very positive. Once I got past the initial learning curve, it became an essential tool for streamlining our booking operations. It offers a great range of features for managing tours, inventory, and partner integrations—all in one place. The ability to connect with major OTAs was especially valuable for expanding our reach. While there are a few areas that could be more user-friendly, the platform is constantly improving, and the value it provides far outweighs the minor hiccups. It's a solid choice for any tour or activity operator looking to grow and automate their business. Pros What I liked most about Bokun is how user-friendly and intuitive the platform is. It made managing bookings, setting up products, and handling inventory incredibly efficient. The integration with multiple sales channels and OTAs (like Viator) was seamless, saving us hours of manual work. The dashboard is well-organized, and the automation features—especially for confirmations and availability updates—were a game changer. Overall, it's a robust tool that simplifies the daily operations of any tour business. Cons While Bokun has a lot of great features, I found the initial setup a bit overwhelming—especially for users who aren't very tech-savvy. Some parts of the user interface could be more intuitive, and there’s a bit of a learning curve when it comes to customizing products and workflows. Review Source AG Albert G. Tour operator Hospitality Used the software for: 2+ years ### "Tours and attractions " December 12, 2025 5.0 Top quality service and knowledgeable staff, i am well pleased all my queries was resolved professionally. Pros The agent \[sensitive content hidden\] was very knowledgeable, professional, patient, overall I'm super impressed with the service, thanks for assisting me with my queries. Cons Everything was great, i have nothing bad to say about my experience with the company, keeping on giving quality service. Review Source TL Toby L. Travel Trade Support Hospitality Used the software for: Less than 6 months ### "Fast and Accurate" August 19, 2025 5.0 Always excellent, informative and rapid. They are a pleasure to work with, with polite staff who are well trained and versed in their product. Pros They respond quickly, are clear and concise and have a comprehensive knowledge of any and all issues you may encounter, and how to resolve them.. Cons The agents can be quite pushy about asking whether or not you are still connected. I understand that they have a high volume of questions to resolve, but sometimes this is asked immediately after they have stopped messaging me a solution to my issues, before I have had a chance to respond. Review Source BA Brahim A. Owner Hospitality Used the software for: I used a free trial ### "Ready to Onboard!" April 3, 2025 5.0 Amazing! I had the opportunity to subscribe and be a part of Bokun! Pros The Efficiency, humbleness of the team and the concept of over all is just amazing! Cons I would really appreciate if the mobile app could be more developed in the furture. Review Source SK Susanne K. Management Assistant Leisure, Travel & Tourism Used the software for: 2+ years ### "Happy to work with Bokun" February 12, 2025 5.0 Pros Easy to work with Bokun. Everything is very clear and easy to understand. Customer service is easy to reach and very professional and friendly. We are very happy to work with Bokun! Cons We haven't had any bad experiences yet, so we can't write anything about it. Review Source AS Arun S. administrative Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent service" March 1, 2025 5.0 I feel so comfortable with your customer service Pros Excellent customer service you have a such a nice team Cons 100% on your service very kind and very honest Review Source BK Bambang K. Sales and Marketing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Best to cross Selling Aming OTA" July 9, 2025 5.0 We live the integrated system among the OTA, that can be applied to our system. Hope you connect to a.i system Pros Love the system even bit complicated because not used to it, yet. Hope you implement the a.i to get best rank and we get more traffics and sales Cons Don't know but our Leads not achieved yet, so far. Need more support and advices to get more traffics Review Source VN Veejay N. Director Events Services Used the software for: Less than 6 months ### "Keep it up with the good work Bokun Team." October 8, 2024 5.0 Pros All agents are very helpful. They assisst you for all queries with a very polite and calm nature. They tackle all issues at ease with lots of patience. They make sure to help you at all means to facilitate the use of bokun and even for some otas. They are ever ready to help,guide you and make bokun interesting to use and explain the effective tools how to make use for the best intetest. Grateful to all agents \[sensitive content hidden\] so far. Cons I do not have any complaints so far as all agents made it pleasant to use as a tool. Review Source FD Francisco D. ceo Leisure, Travel & Tourism Used the software for: 2+ years ### "effective and quick" September 14, 2024 5.0 great Pros effective and quick, i am not good at writting long, sorry Cons cant find any Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun cheaper and easier to use, better overall Review Source KV KELLER V. Owner Animation Used the software for: Less than 6 months ### "PErfect service" March 4, 2025 5.0 Pros Perfect service. Very good. Bokun is easy to use. Cons The fact that we cannot filter our experiences or sort them by them or just sort them as we wish. Review Source AR Aljay R. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Perfect Booking Engine" December 11, 2024 5.0 Having an amazing experience so far and I am hoping they could help us sell out out products. Pros User-friendly and amazing customer service. Cons None so far besides some website editing features that I am not familiar with and the team behind is always helpful. Review Source VS Vitor S. Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Looks like a good tool, but its hard to learn how to use it and not intuitive." October 12, 2024 3.0 Frustrating. FAQ is not helpful and its hard to find the chat or reach for help inside Bokun. Pros The possibility to connect with my own website. Cons Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing Bókun For having a good experience with Viator. Review Source FK Faiz K. Reservation officer Information Services Used the software for: Less than 6 months ### "Product connect with bokun" November 6, 2024 5.0 Pros It's our first time to connect with Ota . The experience is really good.Just now connected my products with bokun & hope we have long time partnersship with bokun Cons Working professionally and have a lot of patience Review Source MN Mohamed N. City tour Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Wonderfull service" November 4, 2024 5.0 Pros I joined bokun and they arranged many bookings for me in a couple of days.. This bokun is very suitable for all new business people.. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.