# Bókun Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bókun the right Tour Operator solution for you? Explore 456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/178518/Bokun/reviews --- Bókun 4.7 (456) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 29th, 2026 # Reviews of Bókun Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews Aj Achraf j OwnerLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 6-12 months. “Their platform helps us manage availability, distribution and OTA integrations in a much more organized way.“ March 18, 2026 ND Nosimilo D Owner and Managing DirectorHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “Currently, PayPal is the only available option, which can be inconvenient for many clients and restricts direct bookings.“ November 26, 2025 NC Nicolas C OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 6-12 months. “The platform offers great flexibility for creating responsive websites and connecting with multiple OTAs, which makes managing products and sales much easier.“ October 9, 2025 Tommy P Founder OperatorLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: 1-2 years. “Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support.“ April 11, 2026 DB Dimitris B CIO and Head of Digital SalesLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly.“ April 17, 2026 LP Lee P reservations ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “the way that the automated email configuration is set up is limiting.“ April 22, 2026 DB Dimitris B CIO and Head of Digital SalesLeisure, Travel & Tourism, 51 - 200 employeesUsed the software for: More than 2 years. “The platform handles inventory and availability efficiently, which is essential for daily operations.“ April 17, 2026 LP Lee P reservations ManagerEvents Services, 11 - 50 employeesUsed the software for: 1-2 years. “email sending options are limited.“ April 22, 2026 ## Showing most helpful reviews Showing 1-25 of 456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Panos F. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Great for novices" February 22, 2026 5.0 Despite the fact that the platform is easy, you always need support and fortunately their support department is very quick and helpful and also 24/7 which is great since you know they will resolve any issue with just a few clicks, for starters like me this is the most important! Pros Ease of use is the most important feature for me, since I had no previous experience with tour management platforms. The new look and feel is now much better, the previous looked cluttered, now it's a lot more clear and colors help. I have the basic option which is more than enough for starters, as you have control in all features and also provides some useful stats. I also find it a good value for money product that offers integration with so many OTA's. Cons The FAQ section is rather confusing and should be revised so that instructions are clear. It would also be great if scheduling was more flexible (e.g. having a tour operating day after day does not seem to work) Review Source DB Dimitris B. CIO and Head of Digital Sales Leisure, Travel & Tourism Used the software for: 2+ years ### "Reliable platform with excellent support and strong OTA connectivity" April 17, 2026 5.0 Overall, i am very satisfied with . It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively. The customer support is a key strength and adds significant value to the overall experience. With some improvements in usability and reporting, it could become an even more complete solution. Pros is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly. Cons While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reason for choosing Bókun flexibility of implementation and step by step scalability Review Source Tommy P. Founder Operator Leisure, Travel & Tourism Used the software for: 1-2 years ### "Awful company all around" April 11, 2026 1.0 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Ui and ux. purely a design dicision and getting sold Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Review Source JAP Juan Antonio P. sysAdmin Maritime Used the software for: Less than 6 months ### " A powerful platform with endless potential" April 13, 2025 5.0 has proven to be reliable, quick to set up, and easy to bring into production with minimal errors. Overall, it meets and even exceeds expectations. That said, I’ll continue to be demanding when it comes to future improvements — but that’s only because the bar has been set high. Pros I’ve worked with other platforms before and, without undermining them, has truly been a lifesaver by helping me achieve results in significantly less time. The possibilities it offers are endless, and the system feels very polished and refined. Cons Perhaps some specifics related to invoicing or resource usage can be a bit tricky at first, but this is mostly due to the learning curve. Some particular cases aren’t covered in the documentation and require direct support from ’s technical team — which, to be fair, is quite responsive. Alternatives considered [bookingkit](https://www.capterra.com/p/148805/Booking-System-for-Leisure-Activity-Providers/)[Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reason for choosing Bókun Because of its strong integration and reputation with platforms like GetYourGuide and Viator, and especially for its marketplace, which truly opened my eyes to new opportunities for connecting and collaborating with other businesses. Switched from [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) poor features, support team & slow fix issues Review Source AP Antony P. GM Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Review for Bokun" February 11, 2025 5.0 So far we are very enthusiastic about our decision to switch from our previous booking system Pros Easier to use compared to other booking systems used in the past, Customer friendly, Very nice presentation to the Customer, and very important extremely quick, efficient and polite Customer Suport team Cons I am very new to Bokun and have not found anything yet that puts me off. I have note managed yet to fully explore all its possibilities, and I do not know if it offers some functionality that are quite important to us such as: SMS support to the customer, or local agent management. Switched from [Rezdy](https://www.capterra.com/p/122690/Rezdy/) NOT FRIENDLY, POOR CUSTOMER PRESNTATION, VERY SLOW CUSTOMMER SUPPORT Review Source AA Andreas A. CEO Leisure, Travel & Tourism Used the software for: 2+ years ### "Overall an excellent tool" May 31, 2025 5.0 Very helpful and well designed tool to run our business. Very helpful and well designed tool to run our business Pros Efficient, competent, and (most important) real human chat support. No AI bot. Excellent App. Intelligent overall design Cons the standard booking report misses important elements. I had to buy the customized reporting function to overcome those. Alternatives considered [Regiondo](https://www.capterra.com/p/148394/Regiondo-Pro/) Reason for choosing Bókun Too many questions, I started motivated, now I am annoyed!! Minimum no of characters is counter productive Review Source RH Rafael H. guide Sports Used the software for: 1-2 years ### "Smooth and Reliable Experience" April 22, 2026 5.0 My overall experience with has been excellent. The platform is user-friendly, reliable, and very helpful for managing tour operations. It has made my workflow more organized and efficient, and I feel confident using it for handling bookings and growing my business. Pros I really like how easy is to use for managing bookings and availability. The help desk is responsive and helpful whenever I have questions, and the platform makes it simple to organize tours, track reservations, and connect with distribution channels efficiently. Cons So far, I haven’t encountered any major issues with . Everything has been working well for my needs, and the system feels reliable. If anything, there is always room for small improvements in customization and interface speed, but overall it has been a positive experience. Review Source LP Lee P. reservations Manager Events Services Used the software for: 1-2 years ### "100% spot on chat service " April 22, 2026 5.0 Overall very positive, however the set up of certain features is very complicated and not for the everyday computer illiterate person Pros I like having all my bookings in one place. It makes it far easier to manage each product and have communication in one place. Cons email sending options are limited. the way that the automated email configuration is set up is limiting. Review Source ME Mbark E. Tour operator Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent platform " April 26, 2026 5.0 I have creat my products in and get some help from the support team to listing step by step . Good job Pros The reliability and assistant service and the support teams that answering and guiding for solve the issues Cons I haven't faced any problems to listing my product only some step that didn't understand it specially for fixing the prices Review Source GG Grant G. Tour Guide Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun set up " March 28, 2026 5.0 I am still getting used to all of the features and functionality. The Bokun help desk are extremely patient and where i have encountered an issue with setting up the system have worked diligently with me to address the matter. Pros I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them. Cons I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months Review Source SS Stylianos S. Owner Wine and Spirits Used the software for: Less than 6 months ### "Excellent booking system" December 4, 2024 5.0 So far my experience with Bokun has been excellent. Pros The system is easy to use, clear sections with all features and amazing customer service. Cons It takes some time until you learn how to navigate and setup the products, but the customer service team is there to help you. Switched from [Zaui](https://www.capterra.com/p/74193/Zaui-Software/) For the embedded calendar view on our website Review Source CB Christos B. Manager Entertainment Used the software for: Less than 6 months ### "Very good job " October 30, 2024 5.0 Perfect I am very satisfied, it helps me a lot organise my business and avoid overbooking and have a less or zero cancellations rate Pros Makes my business management easier , gives me more bookings and I can reach out more customers and resellers Cons Little difficult in use and confusing connect the products from otas Alternatives considered [Travelotopos](https://www.capterra.com/p/193377/Travelotopos/) Reason for choosing Bókun Nothing compares to . Is the best by far because helps you REALLY reach more customers which is the most important Review Source ID Icare D. Key account manager Online Media Used the software for: Less than 6 months ### "Exceptional Customer Service Experience with Bókun" October 31, 2024 5.0 My experience with has been very positive overall. The support I received made a significant difference in my ability to use the platform effectively, and I appreciate their dedication to customer satisfaction. I look forward to continuing to work with them! Pros What I liked most about was their stellar customer service. The team was responsive, knowledgeable, and genuinely committed to helping me navigate their platform. Every interaction felt personalized, making me feel valued as a customer. Cons One area for improvement would be the user interface; it could be more intuitive, especially for new users. Switched from [Viber](https://www.capterra.com/p/180348/Viber/) Easier to operate and intuitive to use ad good tools Review Source RG Ragg G. Day tour company Accounting Used the software for: 2+ years ### "Good but expensive for very small company" June 30, 2025 5.0 It is good. They help you a lot and even call. Sometimes it is hard to explain things in email but then it is great to call them. Like it a lot. But the area is complicated for small company with only one tour. Pros They call you back when you are in trouble even late, at our time. Maybe yours too. It is easy for costumer to use from our website. They find date and pay and the get email about our tour Cons The cost is always high when you are very small company with only 1-3 worker and we only run our tours in summer time. And also when people book their tour in winter for their tour. Because the tour is only in summer time. Then if they or us have to cancel the tour then we have already paid commission to you and we lose money. We don´t get anything Review Source SmD Serigne mor D. Head chef Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Helpfulness." September 30, 2025 5.0 Pretty smooth interactions with Bokun really. I like the smoothness with the agents anytime I need support. Pros I found Bokun really Helpfully since it is helping us sorting out our booking and allowing us to grow. Cons I do not think I have anything I do not like with Bokun really. Set up is pretty smooth just have to learn more about. Review Source TL Toby L. Travel Trade Support Hospitality Used the software for: Less than 6 months ### "Fast and Accurate" August 19, 2025 5.0 Always excellent, informative and rapid. They are a pleasure to work with, with polite staff who are well trained and versed in their product. Pros They respond quickly, are clear and concise and have a comprehensive knowledge of any and all issues you may encounter, and how to resolve them.. Cons The agents can be quite pushy about asking whether or not you are still connected. I understand that they have a high volume of questions to resolve, but sometimes this is asked immediately after they have stopped messaging me a solution to my issues, before I have had a chance to respond. Review Source BA Brahim A. Owner Hospitality Used the software for: I used a free trial ### "Ready to Onboard!" April 3, 2025 5.0 Amazing! I had the opportunity to subscribe and be a part of Bokun! Pros The Efficiency, humbleness of the team and the concept of over all is just amazing! Cons I would really appreciate if the mobile app could be more developed in the furture. Review Source DO Donovan O. Owner International Trade and Development Used the software for: Less than 6 months ### "Great service" June 14, 2025 5.0 I could go on for days but I run Experiences in Cape Town South Africa and needed secure integration with other OTA's and STO's and they have been great Pros Customer Service is amazing from a team that communicate issues and go the extra mile to resolve and don't leave you hanging. Cons Learning curve but once you have it I think its a game changer essentially the support is what closes the gap! Review Source AS Arun S. administrative Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Excellent service" March 1, 2025 5.0 I feel so comfortable with your customer service Pros Excellent customer service you have a such a nice team Cons 100% on your service very kind and very honest Review Source FM Faizan M. Managing Director Leisure, Travel & Tourism Used the software for: 6-12 months ### "Excellent service " February 6, 2025 5.0 Super amazing and very easy to use and honest Pros Excellent service with good care and professional Cons Best management and well organised business Review Source AM Adina M. Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Bokun is a great aid to travel businesses" December 3, 2024 5.0 Pros It's easy to set up and use. I also like the customer service, as well as the articles in the Help section. Cons I am pleased so far. But since it has a lot of functions, I am sometimes confused by its complexity. Review Source MO MARTIN O. Tour operator Hospitality Used the software for: I used a free trial ### "Super helpful" September 24, 2024 5.0 Viewers often find themselves laughing at the comedic situations while also connecting with the characters' struggles and growth. The animation style and soundtrack complement the story well, creating an immersive atmosphere. It strikes a balance between lightheartedness and deeper themes, making it enjoyable for a wide range of audiences. Pros Easy and simple to understand. The characters often navigate complex relationships and challenges, all while maintaining a lighthearted tone. It balances fun moments with deeper themes, making it relatable and engaging. Cons It sometimes rely on clichés or tropes, which might feel predictable for some viewers. Additionally, certain character arcs may not get as much development as others, leaving some storylines feeling a bit rushed. Review Source VS Vitor S. Owner Leisure, Travel & Tourism Used the software for: I used a free trial ### "Looks like a good tool, but its hard to learn how to use it and not intuitive." October 12, 2024 3.0 Frustrating. FAQ is not helpful and its hard to find the chat or reach for help inside Bokun. Pros The possibility to connect with my own website. Cons Its not intuitive. It's very hard to fine-tune your products in there and its very hard to find the information needed to set up the products running. Alternatives considered [Xola](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/) Reason for choosing Bókun For having a good experience with Viator. Review Source pV pascal V. owner Leisure, Travel & Tourism Used the software for: 2+ years ### "great client service, sound help center to improve" September 23, 2024 5.0 great service, fast, patient can recommend Pros great service, fast, patient can recommend Cons bad phone connection always with the help service. Can't barely here them Review Source BS Bill S. Tour Guide Hospitality Used the software for: 1-2 years ### "Bokun Products and Service" September 12, 2024 5.0 Great product that is intuative and offa good platform for all travel experiences Pros Once familiar with Bokun it is very intuitive. Bokun's chat service is quick and good that assist with learning to use the product Cons It takes a bit of time to learn to use but once familiar is very easy. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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