# Bókun Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bókun Software - reviews, pricing plans, popular comparisons to other Tour Operator products and more. Source: https://www.capterra.com/p/178518/Bokun --- # Bókun Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bókun ## What is Bókun? Bókun, a Tripadvisor company, is the complete booking and channel management solution for extraordinary experiences. The only booking system you’ll need to manage, sell, and grow your experiences. Bókun is the how to your wow - tech built for experience operators and resellers who want to focus on guest experiences, not get lost in admin. One platform. Every tool. From booking widgets that boost direct bookings, an engine for instant online sales, a Marketplace of 2,600+ OTAs and resellers, seamless channel control, website builder, and reporting. All set to boost bookings and strip away admin headaches. ✅ Stop juggling systems. Run everything from one dashboard. Save up to 200 hours/year. ✅ Bookings sync instantly so you avoid double-bookings and admin frustration.​ ✅ Scale your business with 2,600+ resellers, including 70+ global OTAs, smart reporting to spot new opportunities, and flexible channel control. Claim your two week free trial (no credit card required) at: bokun.io ## What is Bókun used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Reservations](https://www.capterra.com/reservations-software/) Overall rating Based on 455 user reviews Reviews sentiment Positive 95% Neutral 2% Negative 3% Pros & cons Responsive and proactive assistance Efficient inventory coordination tools Persistent unresolved technical problems Starting price $49 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Bókun alternatives Highest Rated [4.9 (45)](https://www.capterra.com/p/205144/TripWorks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (237)](https://www.capterra.com/p/122690/Rezdy/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,126)](https://www.capterra.com/p/135106/FareHarbor/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (573)](https://www.capterra.com/p/132175/Xola-Booking-and-Marketing-System/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/178518/Bokun/alternatives/) ## Who uses Bókun? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Responsive and proactive assistance 92% positive reviews out of 184 Most reviewers find customer support reliable, quick to resolve issues, and essential for smooth onboarding and ongoing use. Paul D Proprietor, 2 - 10 employees. "Its fantastic how quick that you get connected with a member of the bokun team and nothing is ever too much for them they go the next level in helping and solving any issues." Persistent unresolved technical problems 50% negative reviews out of 40 Some reviewers indicate bugs and issues remain unfixed for extended periods, causing frustration and operational disruptions. Efficient inventory coordination tools 91% positive reviews out of 22 Most reviewers describe availability management as intuitive, reducing workload and simplifying daily product and inventory updates. Dimitris B CIO and Head of Digital Sales, 51 - 200 employees. "The platform handles inventory and availability efficiently, which is essential for daily operations." Comprehensive multi-channel integration 100% positive reviews out of 20 Most users report supplier connectivity enables seamless management across sales channels, streamlining partnerships and expanding business opportunities. Kwitonda J Director of operations, 2 - 10 employees. "Moreover, they provide a service that enables users to connect and engage in business interactions based on a commission-oriented sharing of product profits." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Calendar Management 4.6 (89) 60.67% of 89 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Reservations Management 4.4 (83) 60.24% of 83 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Central Reservation System 4.5 (69) 53.62% of 69 reviewers that rated this feature as important or highly important Update and maintain information on inventory and rates to manage guest reservations in real time Real-Time Updates 4.5 (63) 68.25% of 63 reviewers that rated this feature as important or highly important Receive system updates as soon as any changes are made API 4.4 (58) 68.97% of 58 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases GDS/OTA Integration 4.4 (58) 60.34% of 58 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Bókun 46 features Define levels of authorization for access to specific files or systems Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, update, and manage bookings, itineraries, and reservations Track and manage schedules and meetings via an integrated calendar Update and maintain information on inventory and rates to manage guest reservations in real time Manage various distribution channels, build relations with channel partners, and track their performance Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Add customized logos and colors to align with company branding Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Global distribution system used by online travel agencies to track availability and manage reservations Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project Manage and handle various international currencies Bookings that last more than one day Manage and support multiple languages Book meetings and appointments through a website or digital platform Sell multiple products or services together, as a set Accept, record, and reconcile financial transactions Track and manage the profit margin between the cost of a product and its selling price. Tool used to determine accurate pricing and product eligibility for borrowers Design, communicate, and distribute incentives to perform a specific action Generate quotes or estimates for customers Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Process of planning, scheduling and executing the optimal and effective use of human capital across projects Search and filter data across systems to locate required information by entering keywords or certain criteria Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage all supplier data and operations Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Get Advice We can help you find the software with the features you need. Features 4.6 (455) 4.6 Based on 455 reviews ## Pricing Value for money 4.7 (436) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/178518/Bokun/pricing/) Free $0.00 It includes: - Manage Products - Connect to Viator - Track Offline Bookings - Reporting START $49.00 Other,Per Month It includes: - Unlimited Additional Users - Direct Online Bookings - Viator Bookings - B2B Marketplace - Other OTA Bookings - Online Booking Engine - Viator Product Checks - Mobile App - Customer Communications Tools - API Access - Website Builder PLUS $149.00 Per Month PREMIUM $499.00 Per Month Value for money 4.7 (436) 4.7 Based on 436 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (446) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (446) 4.7 Based on 446 reviews ## User reviews Overall rating 4.7 Based on 455 reviews Filter by rating 5(381) 4(50) 3(11) 2(4) 1(9) Mentioned topic Sorted by most recent RH Rafael H. guide Sports ### "Smooth and Reliable Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2026 My overall experience with Bókun has been excellent. The platform is user-friendly, reliable, and very helpful for managing tour operations. It has made my workflow more organized and efficient, and I feel confident using it for handling bookings and growing my business. Pros I really like how easy Bókun is to use for managing bookings and availability. The help desk is responsive and helpful whenever I have questions, and the platform makes it simple to organize tours, track reservations, and connect with distribution channels efficiently. Cons So far, I haven’t encountered any major issues with Bókun. Everything has been working well for my needs, and the system feels reliable. If anything, there is always room for small improvements in customization and interface speed, but overall it has been a positive experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Lee P. reservations Manager Events Services ### "100% spot on chat service " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 22, 2026 Overall very positive, however the set up of certain features is very complicated and not for the everyday computer illiterate person Pros I like having all my bookings in one place. It makes it far easier to manage each product and have communication in one place. Cons email sending options are limited. the way that the automated email configuration is set up is limiting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Dimitris B. CIO and Head of Digital Sales Leisure, Travel & Tourism ### "Reliable platform with excellent support and strong OTA connectivity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2026 Overall, i am very satisfied with Bókun. It is a dependable platform that supports our day-to-day operations and allows us to manage multiple sales channels effectively. The customer support is a key strength and adds significant value to the overall experience. With some improvements in usability and reporting, it could become an even more complete solution. Pros Bókun is a very reliable and well-structured system, especially when it comes to connectivity with major OTAs like GetYourGuide and Viator. The platform handles inventory and availability efficiently, which is essential for daily operations. What stands out the most is the overall stability of the system and the level of support provided — the team is responsive, helpful, and genuinely tries to resolve issues quickly. Cons While the system is powerful, it can feel a bit complex and not always intuitive, particularly for new users. The reporting capabilities could be more advanced and user-friendly, as extracting detailed insights often requires additional work outside the platform. Alternatives considered [FareHarbor](https://www.capterra.com/p/135106/FareHarbor/) Reasons for choosing Bókun flexibility of implementation and step by step scalability Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tommy P. Founder Operator Leisure, Travel & Tourism ### "Awful company all around" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 11, 2026 Imagine if you had the most entitled people with the worst possible software and the highest limitations, paired with terrible support. Everything broke all the time, you lost money, and then they would blame you. They made every small thing that should be easy difficult for no reason and randomly locked you out of your account for no reason. We lost so much time, money, and effort that it ended up being better to literally build our own reservation system. Pros nothing - There's one good guy named \[sensitive content hidden\], who's literally, in his own words, the only support rep in the entire US. Everybody else is overseas, and everything about this company, Xperience Software, is horrible. Cons Everything is terrible. Cost is way too high. They're actually stealing data. Integrations break all the time. Bookings have dropped since we started using them because Viator is stealing the data, which is their parent company, so they can get people booked there and then hit you with fees. Overall, awful company, awful experience, awful team. Old school legacy software. Switched from [Peek Pro](https://www.capterra.com/p/142459/Peek-PRO-Tour-Operator-Software/) False features that bokun promised that didnt exist Alternatives considered [Rezdy](https://www.capterra.com/p/122690/Rezdy/) Reasons for choosing Bókun Ui and ux. purely a design dicision and getting sold Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Grant G. Tour Guide Leisure, Travel & Tourism ### "Bokun set up " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 28, 2026 I am still getting used to all of the features and functionality. The Bokun help desk are extremely patient and where i have encountered an issue with setting up the system have worked diligently with me to address the matter. Pros I use Bokun in order to synchronise all of my OTA diaries in one place. I am attracted to the numerous OTA that i can connect with and hopefully overtime will see some bookings from them. Cons I have found the initial setting up of the system difficult. I have found that whilst the Bokun system will say that i’m connected to an OTA the link hadn’t been set up properly which has cost me a loss of potential bookings over the past couple of .months Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Achraf j. Owner Leisure, Travel & Tourism ### "Outstanding booking platform for activity and water sports operators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 18, 2026 Overall, Bókun has been a key tool in optimizing our booking processes and expanding our global distribution. As a jet ski and water sports operator based in Ibiza, having a reliable and scalable system is essential, and Bókun has exceeded our expectations in terms of performance, support, and connectivity. Pros Bókun provides a very efficient and structured booking management system, especially for companies operating in the water sports and activity sector like Jetblast Ibiza Watersports. Their platform helps us manage availability, distribution and OTA integrations in a much more organized way. \[sensitive content hidden\] Bókun provides an excellent and very efficient booking management system, especially for activity and water sports companies like Jetblast Ibiza Watersports. The platform makes it easy to manage availability, pricing, and distribution across multiple OTAs from one centralized dashboard. Website: https://jetblastibiza.com The integration with major marketplaces such as Viator and GetYourGuide is seamless, and the support team is highly responsive, knowledgeable, and proactive. This has significantly improved our operational efficiency and ability to scale our business. Cons So far, our experience has been very positive and we have not encountered any major issues. The platform continues to evolve with useful updates and improvements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Solace M. Tour Operator Hospitality ### "Proactive, Professional, and Exceptional Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2026 I recently had an inquiry regarding third-party connectivity, and the team reached out directly via phone to ensure my account health was 100% on their end. Their support staff is knowledgeable and understands the urgency of the industry. Highly recommended for the professional approach Pros The Proactive Support is exceptional. It’s rare for a global platform to reach out with a direct phone call to verify account health and assist with third-party connectivity hurdles. Knowing there is a competent human team behind the automation gives me the confidence to scale my operations without fear of 'System Silence' when it matters most. Cons The only area for improvement would be the automated notification system for third-party connection errors. Sometimes, an external portal may have a login or delivery issue, and it would be beneficial if the Bókun dashboard provided a real-time 'Status Health' alert for those specific external API connections. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ale F. Manager Museums and Institutions ### "Great satisfaction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 My experience with Bokun is very positive in general... I don't want to mention names but all the team are very helpful. Thanks Pros Very cooperative. Helpful with patience,software become easy once you started, the helping center have done great work. Thank. Cons I don't see a negative point, they intervent to explain or to help in general. Thank all the team... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Panos F. Owner Leisure, Travel & Tourism ### "Great for novices" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 22, 2026 Despite the fact that the platform is easy, you always need support and fortunately their support department is very quick and helpful and also 24/7 which is great since you know they will resolve any issue with just a few clicks, for starters like me this is the most important! Pros Ease of use is the most important feature for me, since I had no previous experience with tour management platforms. The new look and feel is now much better, the previous looked cluttered, now it's a lot more clear and colors help. I have the basic option which is more than enough for starters, as you have control in all features and also provides some useful stats. I also find it a good value for money product that offers integration with so many OTA's. Cons The FAQ section is rather confusing and should be revised so that instructions are clear. It would also be great if scheduling was more flexible (e.g. having a tour operating day after day does not seem to work) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YO Youssef O. Tour operation Leisure, Travel & Tourism ### "Good application " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2026 I experience the bokun and was wonderful, you can connected to viator , but I get problem to connect it to getyourguide Pros The bokun is good application, you can find a deferent companies and request for a service, I highly recommend it Cons Viator and tripadvisor, also possible for getyourguide, Expedia and other websites, that amazing for the companies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/178518/Bokun/reviews/) Popular comparisons [WeTravel vs Bókun](https://www.capterra.com/compare/163474-178518/WeTravel-vs-Bokun)[Peek Pro vs Bókun](https://www.capterra.com/compare/142459-178518/Peek-PRO-Tour-Operator-Software-vs-Bokun)[Rezdy vs Bókun](https://www.capterra.com/compare/122690-178518/Rezdy-vs-Bokun)[Beyonk vs Bókun](https://www.capterra.com/compare/178518-236278/Bokun-vs-Beyonk)[FareHarbor vs Bókun](https://www.capterra.com/compare/135106-178518/FareHarbor-vs-Bokun) [TrekkSoft vs Bókun](https://www.capterra.com/compare/126665-178518/Tour-Activity-Booking-System-vs-Bokun)[Xola vs Bókun](https://www.capterra.com/compare/132175-178518/Xola-Booking-and-Marketing-System-vs-Bokun)[Checkfront vs Bókun](https://www.capterra.com/compare/99249-178518/Checkfront-vs-Bokun)[Rezgo vs Bókun](https://www.capterra.com/compare/33729-178518/Tour-Activity-Booking-System-vs-Bokun)[Bookeo vs Bókun](https://www.capterra.com/compare/117299-178518/Bookeo-vs-Bokun)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)