# Rave Alert Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Rave Alert the right Emergency Notification solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/178407/Rave-Alert/reviews

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Rave Alert

4.7 (95)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Rave Alert

Ease of use

4.4

Customer Service

4.6

## Pros and Cons in Reviews

Christopher C

Senior OfficerEducation Management, 201 - 500 employeesUsed the software for: More than 2 years.

“It is an effective solution to emergency notification needs. If you find yourself using the product only sporadically, I’d recommend having personnel log in frequently to do test pages.“

November 26, 2021

JC

Jeremy C

Deputy CoordinatorPublic Safety, 2 - 10 employeesUsed the software for: Less than 6 months.

“As an administrator to our account, it would be nice to be able to see who is signed up for each specific alert. Although we have ways to find out from reports, it is not easy to identify these people and we have a lot of calls from citizens asking for assistance of alerts they are signed up for and we cannot identify those alerts easily.“

November 23, 2021

AA

Anirudh A

BI AnalystHigher Education, 10,001+ employeesUsed the software for: More than 2 years.

“These metrics helped us identify how much impactful the notification system was and be ready in times of utmost emergency.“

December 1, 2021

SK

Sonya K

Emergency Mgmt. CoordinatorGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years.

“We have lost customers that want to deal directly with us in getting things changed or set up, but we are forced to direct them to an email address for assistance....that is within 24 hours. “

December 13, 2021

CW

Cameron W

Police LieutenantLaw Enforcement, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Integration with Smart911, the availability of a smartphone app, and other features made it a clear choice to switch to this vendor. “

December 2, 2021

MR

Michael R

Director of Safety and SecuritySecurity and Investigations, 201 - 500 employeesUsed the software for: More than 2 years.

“templates and alerts sent by text and email can be a bit confusing to set up at times. “

November 23, 2021

HS

Heather S

Marketing SpecialistBuilding Materials, 201 - 500 employeesUsed the software for: More than 2 years.

“We especially like that we can set the language in the database to communicate to employees in the language of their choosing.“

November 23, 2021

JG

Jonathan G

Human Resource AdministratorMachinery, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Once an employee is deleted, you can't see them for a period of time like a recycle bin.“

December 3, 2021

## Showing most helpful reviews

Showing 1-25 of 95 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Web Applications Administrator  
Higher Education  
Used the software for: 2+ years

### "Solid with Options"

December 6, 2021

5.0

Alert notifications sent out seem to be consistent and reliable.

Pros

Easy to trigger notifications. Good options, if you need, for multiple venues for disseminating alerts.

Cons

UI look and feel are present, but basic. Template creation could be more intuitive. Need a bit more technical know how to manage.

Review Source

Response from Rave Mobile Safety

December 8, 2021

Thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

SM

Stephen M.  
Sr. Director EHS  
Higher Education  
Used the software for: 2+ years

### "Trust in your ENS chosen company"

November 23, 2021

5.0

We switched from MIR3 which was a nightmare to use. It was very confusing and counter intuitive. That was about 8-10 years ago. We also use th Rave Guardian system but that did not uinfluence our decision to go with Rave Alert. I have no regrets and feel like Rave is still the best choince for ENS in higher education.

Pros

The software is intuitive, easy to use and works well. They also provide training that is always available. The company is open to suggestions and they keep improving the system.

Cons

There are some new features that I am not familiar with but I'm sure it is because I have not kept up with the training that Rave has offered.

Alternatives considered

[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)

Reason for choosing Rave Alert

It's been awhile. There were somethings about Everbridge that I did not like at all but I don;t recall since it was so long ago. Part of it may have been that the sales person didn't listen and was annoying.

Review Source

Response from Rave Mobile Safety

November 29, 2021

Stephen, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

SK

Sonya K.  
Emergency Mgmt. Coordinator  
Government Administration  
Used the software for: 2+ years

### "Rave Alert Review"

December 13, 2021

3.0

We have had really good experiences with Rave Alert for the most part. Again, the biggest complaint is not being able to access citizen data so that we can assist them. We have sent notification messages and EAS messages with ease.

Pros

What I like most about the software if the ease of use. There are a few easy steps to sending an alert, so when seconds matter, it is really easy to get a message out. I also appreciate that I feel like by bringing on Deron Lord, Rave really was trying to do the most for their customers. I really appreciate being able to ask Deron anything, or voice my concerns and he ALWAYS comes back with an answer.

Cons

I absolutely hate the fact that we don't have access to our subscribers. We have lost customers that want to deal directly with us in getting things changed or set up, but we are forced to direct them to an email address for assistance....that is within 24 hours. I actually just went and changed my recommendation on the previous page from 10 to 6...almost 5 for this very reason. I wish that Rave would get with the times as far as the character limitations on a character limits. Twitter has a character limit of 280 now and most cell phones have no problem with more than that. Limiting a short or Twitter message to 160 seems archaic. Also, not loving the side menu over the tabs across the top. It is alot harder to find where to change system items now.

Reason for choosing Rave Alert

The Everbridge Rep told us it would take 3 months to set up the system, which was a huge red flag. Ease of use was one of the most important things we looked for. Everbridge has a much higher price tag too, which also helped eliminate them from contention. We did view two others but I can recall what they were. They were eliminated due to capabilities.

Review Source

Response from Rave Mobile Safety

December 20, 2021

Sonya, thank you for sharing your experience and concerns with Rave Alert. We greatly appreciate your feedback to help us improve the way we provide enhancements and updates to the platform over time. We would love to learn more about how we can improve. Please contact us at ravesuccess@ravemobilesafety.com

CD

Crystal D.  
Director campus safety  
Public Safety  
Used the software for: 2+ years

### "Decent product"

December 1, 2021

4.0

Functions as expected. No major impacts and loss of services is rare. Reliable.

Pros

Typically has little or no issues. Could improve user interface but overall functions.

Cons

Appears that they did away with the map for tornado warnings.

Alternatives considered

[Vector LiveSafe](https://www.capterra.com/p/228240/Vector-LiveSafe/)

Reason for choosing Rave Alert

Use LiveSafe for other services. Is unreliable. Customer service is severely lacking since they sold out to vector.

Review Source

Response from Rave Mobile Safety

December 6, 2021

Crystal, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

DL

Dan L.  
EHS Manager  
Chemicals  
Used the software for: 6-12 months

### "Rave Application in the Chemical Industry"

December 2, 2021

5.0

Best way to do group notifications and customized notifications.

Pros

Easy to access and being able to notify mass groups when needed.

Cons

I still find it a little confusing on selectin and deselecting the delivery methods. I would also like to see an app that can be used on your mobile device.

Alternatives considered

[MIR-RT](https://www.capterra.com/p/84953/MIR-RT/)

Reason for choosing Rave Alert

Our county EMS and school districts use RAVE.

Review Source

Response from Rave Mobile Safety

December 6, 2021

Dan, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

BB

Beth B.  
Emergency Planner  
Public Safety  
Used the software for: 2+ years

### "Rave Alert is ideal for institutes of higher education"

November 23, 2021

5.0

Our overall experience has been positive, from the customer/client support team, and implementation, through to the Rave technical support group. The software itself has proven to be solid and has not failed us.

Pros

We have used Rave Alert for our university emergency messaging for more than five years, and we have found it to be reliable and effective. Additionally, and perhaps equally as important, we have found Rave Support to be incredibly responsive and helpful when we encounter issues or have questions about ways to change or address changes our our end.

Cons

At this moment in time, I am unable to think of anything we would change about Rave Alert.

Review Source

Response from Rave Mobile Safety

November 29, 2021

Beth, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your support over the past five years.

AP

Alana P.  
Response Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Multi-use System"

December 6, 2021

5.0

We are able to manage over 300 Healthcare and Emergency Management agencies through our system. We can quickly and easily obtain impact information, census data, and impact assessments through Rave with very little effort on the adminstrative side. The additional add-ons such as Collaborate and Guardian only expand our capabilities and create new ways for us to reach out and interact with our partner agencies.

Pros

The multitasking capabilities, the ability to utilize multiple platforms, and the ease of use are easily the top three "likes" for this software. However, without the robust support system that Rave has in place is probably the most valuable aspect of this software. I've been fortunate to work with the Rave team from sales to setup and they have an amazing team that is responsive and quick to work with us regarding solutions.

Cons

There's not much to dislike about the software; mostly it's personal preference accessibility items.

Reason for choosing Rave Alert

Price vs. functionality was a huge plus for Rave Alert, we were able to leverage what we needed for a fair and reasonable price.

Review Source

Response from Rave Mobile Safety

December 8, 2021

Alana, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

TG

Tracy G.  
Administrative Assistant to the Chief of Police  
Law Enforcement  
Used the software for: 2+ years

### "RAVE Use"

December 1, 2021

4.0

Pros

I like that the chat function has such a quick response. There is not a long delay between users which is great in emergency situations and critical incidents. The mapping is also extremely helpful when attempting to physically locate a user. The templates are fantastic. I use them constantly for sending emergency and non-emergency notifications, and having the ability to adjust them as needed makes it my go to every time.

Cons

User Directory could be better for us. Also, the time out of the session causes me to have to keep checking it to make sure I'm still connected. Logging in over and over again takes a lot of time out of my day. There should be an option to stay logged in the dashboard view.

Review Source

Response from Rave Mobile Safety

December 6, 2021

Tracy, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

DR

Douglas R.  
Police Chief  
Public Safety  
Used the software for: 2+ years

### "RAVE Alert Review"

November 24, 2021

5.0

RAVE is a relevant platform for our school. It helps us keep our campus informed of situations that could potentially affect them while on campus or as they travel to and from campus. It also provides a mechanism for constituents to communicate with our 911 call center or our campus department via phone or text.

Pros

Simplicity of its use for our constituents and for our administrators. It's relevant technology for today's environment.

Cons

I would like to see RAVE adopt a geo-fencing capability that would enable users to create a geo-fenced zone and invite various individuals to join the geo-fenced zone for a select period of time. If a user left the zone others on the group would get an alert. I see this technology with other competitors and I would like to see RAVE to have a similar product. I have been asking for this technology for the past few years.

Review Source

Response from Rave Mobile Safety

November 29, 2021

Douglas, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

Christopher C.  
Senior Officer  
Education Management  
Used the software for: 2+ years

### "Effective product, GUI not very intuitive"

November 26, 2021

4.0

It is an effective solution to emergency notification needs. If you find yourself using the product only sporadically, I’d recommend having personnel log in frequently to do test pages.

Pros

Contact management works well, effective solution to get a message out reliably.

Cons

The interface is not very user friendly, difficult to navigate unless you have frequent familiarization with it.

Review Source

Response from Rave Mobile Safety

November 29, 2021

Christopher, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

JH

Joseph H.  
AVP of Emergency Management, Campus Safety and Environmental Health  
Higher Education  
Used the software for: 2+ years

### "My review"

December 10, 2021

5.0

Very good, it has been excellent in crisis and daily operations

Pros

Easy of use and low maintenance and it is always ready to use.

Cons

I don't really have any at this time. I like that you need to log into a website to access it.

Alternatives considered

[Everbridge Mass Notification](https://www.capterra.com/p/175907/Mass-Notification/)

Reason for choosing Rave Alert

Worked better with our systems

Review Source

Response from Rave Mobile Safety

December 14, 2021

Joseph, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

RD

Robert D.  
IT Consultant  
Higher Education  
Used the software for: 2+ years

### "Rave rocks"

December 1, 2021

4.0

Love it

Pros

Ease of use and templates make this product stellar.

Cons

Sometimes laggy, but nothing noteworthy.

Review Source

Response from Rave Mobile Safety

December 6, 2021

Robert, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

JG

Jonathan G.  
Human Resource Administrator  
Machinery  
Used the software for: 1-2 years

### "Excellent Software"

December 3, 2021

5.0

I enter the new hires in the system. And delete the employees from Rave.

Pros

You can contact all the employees when an emergency occurs at once.

Cons

Once an employee is deleted, you can't see them for a period of time like a recycle bin.

Review Source

Response from Rave Mobile Safety

December 6, 2021

Jonathan, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

SP

Salina P.  
IT LEAD  
Hospital & Health Care  
Used the software for: 2+ years

### "Ease of use - cost effective"

December 6, 2021

5.0

Notifying staff during outages has been very helpful!

Pros

I love that the updated site is now even more helpful to send notifications to our sites.

Cons

The previous site was easy to use once we used it regularly. However, we still didn't use it to its full potential. We hope to be using this more and to its full potential in the future.

Review Source

Response from Rave Mobile Safety

December 8, 2021

Salina, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

MV

Mario V.  
Chief of Police  
Public Safety  
Used the software for: 2+ years

### "RAVE Alert"

December 10, 2021

5.0

I have had nothing but good experiences managing the system. Most importantly, the tech staff have been great help and my sales rep. and contract dept. rep. have been fabulous to work with.

Pros

I like all the features available with the software, easy to use.

Cons

No comments, there are no "Cons" with the system

Reason for choosing Rave Alert

The system was in place when I was hired and the system is far superior than any other system on the market. In addition, I was familiar with the system from my previous job.

Review Source

Response from Rave Mobile Safety

December 14, 2021

Mario, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

TB

Travis B.  
Deputy Director  
Government Administration  
Used the software for: Less than 6 months

### "Rave Alerts works well!"

December 1, 2021

5.0

I am fane of the rave mobile component and the ease for citizens to register/manage their accounts.

Pros

I am a fan of the dashboard and how it allows for ease in accessing which function I need at that time.

Cons

I have had some difficulty with the creations/sending of messages and the need for templates or on the fly created messages.

Review Source

Response from Rave Mobile Safety

December 6, 2021

Travis, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

RB

Rebecca B.  
resuscitation RN  
Hospital & Health Care  
Used the software for: 1-2 years

### "Pleased with the product"

November 23, 2021

4.0

Pros

Easy to use and user friendly. I use often and am pleased.

Cons

I only get alerts and do not send any so I cannot speak to that part of the product. I would like if when you search a report in rave it would take you back to the previous screen instead of resetting your search.

Review Source

Response from Rave Mobile Safety

November 29, 2021

Rebecca, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

BG

Brock G.  
Assistant Director  
Higher Education  
Used the software for: 2+ years

### "We love using RAVE"

December 6, 2021

5.0

Pros

We have used RAVE for over 10 years. It is reliable, simple, and we can count on it when we need it.

Cons

We honestly don't dislike any features of RAVE. It has been reliable

Review Source

Response from Rave Mobile Safety

December 8, 2021

Brock, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

DW

Douglas W.  
Lieutenant  
Law Enforcement  
Used the software for: 2+ years

### "My Experience with Rave Alert"

December 1, 2021

4.0

Pros

Ability to access it where ever you have internet access

Cons

Parts of the system are not always intuitive.

Reason for choosing Rave Alert

I was not part of that process

Review Source

Response from Rave Mobile Safety

December 6, 2021

Douglas, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

sC

stephen C.  
Network Manager  
Higher Education  
Used the software for: 2+ years

### "Network Manager"

December 1, 2021

5.0

Pros

It is easy to use and integrate with other products.

Cons

At this point, I cannot think of anything.

Review Source

Response from Rave Mobile Safety

December 6, 2021

Stephen, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

AG

Ashley G.  
Telecommunicator  
Law Enforcement  
Used the software for: 6-12 months

### "UNCSA review"

December 10, 2021

5.0

Pros

user friendly, many features easy to find in the apple or google store

Cons

mapping could use a little tweaking and color schemes would be a plus

Review Source

Response from Rave Mobile Safety

December 14, 2021

Ashley, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

JG

Julie G.  
Chief Marketing & Communications Officer  
Higher Education  
Used the software for: 2+ years

### "Easy to use; lots of functionality"

December 1, 2021

5.0

Pros

Rave provided all the functionality and integrations we need.

Cons

I can't think of anything based on my use.

Review Source

Response from Rave Mobile Safety

December 6, 2021

Julie, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

JB

Julie B.  
President  
Education Management  
Used the software for: 2+ years

### "Rave "

November 23, 2021

5.0

Great

Pros

Ease of use. Great peace of mind, gives immediate information for students and promotes top of the mind awareness

Cons

Wish it had more characters and wasn’t limited

Review Source

Response from Rave Mobile Safety

November 29, 2021

Julie, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

jB

jordan B.  
Communications  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Rave Alert Hospital"

December 13, 2021

5.0

Pros

Sending basic alerts is easy, straightforward, and fast to execute even for first time software users. Setting up alert templates on the fly is also very easy and practical when needed.

Cons

Automatic SmartLoader can be tricky to use at first. Some counter-intuitive features such as ability to recognize a call as being answered by an answering machine, but no way to automatically try to re-contact such individuals.

Review Source

Response from Rave Mobile Safety

December 14, 2021

Jordan, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

DC

David C.  
IT Director  
Higher Education  
Used the software for: 2+ years

### "Great product for alert management"

December 1, 2021

5.0

RAVE facilitates the process to create, modify, and remove users as needed, and provides daily reports that enable us to track usage of the system.

Pros

The product is easy to use, and easy to integrate with our authoritative systems.

Cons

It would be great if there was a better mobile app for RAVE. Our users don't care for LiveSafe.

Review Source

Response from Rave Mobile Safety

December 6, 2021

David, thank you for sharing your experience with Rave Alert, we love hearing how our customers are using the software to solve day-to-day challenges! We greatly appreciate your feedback to help us continue to evolve and grow.

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